GITNUXREPORT 2025

Customer Experience In The Nuclear Industry Statistics

Improved communication and digital tools boost nuclear industry's customer experience and safety.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

1 in 3 nuclear industry customers report being dissatisfied with communication

Statistic 2

45% of nuclear industry firms have implemented digital tools to improve customer service

Statistic 3

54% of customers in the nuclear sector prefer real-time updates on project statuses

Statistic 4

85% of nuclear industry executives see customer feedback as critical to innovation

Statistic 5

68% of nuclear clients seek more personalized communication

Statistic 6

Nuclear industry customer satisfaction scores have increased by 12% over five years

Statistic 7

33% of nuclear power investors prioritize customer engagement in their decision-making process

Statistic 8

60% of nuclear industry customers rate safety assurance as their top concern

Statistic 9

52% of nuclear service providers conduct regular customer satisfaction surveys

Statistic 10

72% of nuclear industry customers believe digital communication improves project efficiency

Statistic 11

80% of nuclear companies incorporate customer feedback into operational improvements

Statistic 12

58% of nuclear industry clients feel more compelled to invest due to positive customer experiences

Statistic 13

39% of nuclear projects face customer dissatisfaction due to long response times

Statistic 14

65% of nuclear industry organizations have a formal customer experience strategy

Statistic 15

70% of nuclear industry customers desire more proactive communication about potential risks

Statistic 16

43% of nuclear energy consumers prioritize environmental impact in their engagement

Statistic 17

55% of nuclear industry clients would switch providers due to poor customer service

Statistic 18

49% of nuclear plant operators record increased customer satisfaction after digital upgrades

Statistic 19

41% of nuclear industry customers value quick issue resolution

Statistic 20

66% of nuclear project delays are linked to miscommunication with customers

Statistic 21

54% of nuclear clients prefer tailored communication channels

Statistic 22

37% of nuclear companies have experienced reputational damage due to poor customer experience

Statistic 23

69% of nuclear industry customers are more loyal when involved in decision-making processes

Statistic 24

50% of nuclear energy service providers invest in training staff for better customer interactions

Statistic 25

71% of nuclear sector customers seek assurances regarding long-term waste management

Statistic 26

53% of nuclear industry customers prefer digital dashboards for project monitoring

Statistic 27

46% of nuclear companies are exploring AI to improve customer feedback collection

Statistic 28

24% of nuclear sector customers have experienced challenges with multilingual communication

Statistic 29

64% of nuclear plants conduct post-project surveys to measure customer satisfaction

Statistic 30

42% of nuclear industry clients feel their concerns are often overlooked

Statistic 31

59% of nuclear sector customers are interested in renewable integration information

Statistic 32

29% of nuclear industry clients employ self-service portals for service requests

Statistic 33

56% of nuclear industry organizations have implemented loyalty programs to retain clients

Statistic 34

38% of nuclear customers express concern over data security

Statistic 35

49% of nuclear industry customers prefer visual content like videos and infographics for updates

Statistic 36

67% of nuclear industry companies are investing in virtual/augmented reality for customer demonstrations

Statistic 37

63% of nuclear clients expect proactive maintenance notifications

Statistic 38

46% of nuclear industry customers have experienced service downtime, leading to dissatisfaction

Statistic 39

51% of nuclear energy users seek information on decommissioning processes

Statistic 40

58% of nuclear project managers report that poor CX leads to increased rework

Statistic 41

49% of nuclear clients want more clarity on safety protocols before project milestones

Statistic 42

35% of nuclear companies have seen increased investments thanks to positive customer testimonials

Statistic 43

66% of nuclear industry customers prefer personalized digital experiences over generic ones

Statistic 44

64% of nuclear utilities measure customer satisfaction at every project phase

Statistic 45

37% of nuclear industry customers have reduced engagement due to past frustrations

Statistic 46

81% of nuclear industry executives believe improved CX positively impacts stakeholder confidence

Statistic 47

70% of nuclear industry companies have a dedicated customer support hotline

Statistic 48

45% of nuclear energy projects experience scope creep, often linked to poor customer communication

Statistic 49

65% of nuclear clients prefer face-to-face meetings for critical discussions

Statistic 50

53% of nuclear companies use analytics to gauge customer satisfaction trends

Statistic 51

49% of industry customers want more educational content about nuclear safety

Statistic 52

58% of nuclear project delays could be minimized with better customer communication

Statistic 53

54% of nuclear energy clients are open to digital engagement solutions for feedback

Statistic 54

63% of nuclear companies have integrated customer experience KPIs into their corporate goals

Statistic 55

72% of nuclear energy consumers appreciate prompt responses to inquiries

Statistic 56

47% of nuclear customers have concerns about cybersecurity when engaging digitally

Statistic 57

35% of nuclear firms have seen increased project funding following positive customer engagement

Statistic 58

54% of nuclear industry stakeholders see customer experience as a differentiator in a competitive market

Statistic 59

66% of nuclear industry marketing strategies now include customer testimonials

Statistic 60

80% of nuclear organizations prioritize improving CX in their sustainability initiatives

Statistic 61

41% of nuclear industry stakeholders believe better CX can mitigate public opposition to nuclear projects

Statistic 62

46% of nuclear companies report that client involvement increases project success rates

Statistic 63

38% of nuclear customers seek more clarity on waste disposal procedures

Statistic 64

56% of nuclear industry clients prefer consolidated reporting dashboards

Statistic 65

45% of nuclear industry professionals believe CX initiatives help attract new clients

Statistic 66

49% of nuclear industry customers want more engaging content about plant safety and operations

Statistic 67

78% of nuclear power plant operators believe improving customer experience can enhance safety protocols

Statistic 68

62% of nuclear industry clients value transparency in operations

Statistic 69

47% of customers in the nuclear industry have experienced difficulty in obtaining transparent information

Statistic 70

32% of nuclear industry stakeholders feel uninformed about safety procedures

Statistic 71

82% of nuclear industry companies see customer trust as vital for regulatory approvals

Statistic 72

48% of nuclear companies have dedicated digital communication teams

Statistic 73

74% of nuclear project stakeholders emphasize transparency to improve trust

Statistic 74

75% of nuclear industry stakeholders believe customer experience can impact regulatory approval times

Statistic 75

72% of nuclear industry employees believe a customer-centric culture improves safety outcomes

Statistic 76

49% of nuclear sector stakeholders cite customer trust as a key factor for license approvals

Statistic 77

58% of nuclear organizations feel that digital dashboards improve transparency with clients

Statistic 78

25% of nuclear sector customers avoid certain providers due to perceived lack of transparency

Statistic 79

76% of nuclear industry decision-makers agree that early customer involvement reduces project risks

Statistic 80

70% of nuclear industry employees believe a focus on CX can lead to better safety compliance

Statistic 81

53% of nuclear clients demand transparency around project costs and timelines

Statistic 82

70% of nuclear project stakeholders think that digital tools improve overall transparency

Statistic 83

52% of nuclear stakeholders prioritize long-term community engagement for enhancing customer trust

Statistic 84

29% of nuclear industry customers have experienced delays due to communication gaps

Statistic 85

Only 40% of nuclear plants have dedicated customer experience teams

Statistic 86

83% of nuclear firms monitor social media for customer sentiment analysis

Statistic 87

77% of nuclear industry decision-makers believe improved CX can reduce operational costs

Statistic 88

74% of nuclear supply chain partners prioritize clear communication to avoid delays

Statistic 89

83% of nuclear industry companies track customer complaints for continuous improvement

Statistic 90

55% of nuclear companies utilize CRM systems to manage customer relationships

Statistic 91

30% of nuclear clients participate in joint safety and customer satisfaction workshops

Statistic 92

59% of nuclear companies regularly update clients on regulatory changes affecting projects

Statistic 93

41% of nuclear organizations report that customer feedback has directly influenced safety improvements

Statistic 94

61% of nuclear operators have adopted virtual meeting platforms to enhance client interactions

Statistic 95

63% of nuclear organizations actively monitor competitor customer experience strategies

Statistic 96

75% of nuclear companies have integrated customer feedback into safety drills and protocols

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Sources

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Key Highlights

1 in 3 nuclear industry customers report being dissatisfied with communication
78% of nuclear power plant operators believe improving customer experience can enhance safety protocols
62% of nuclear industry clients value transparency in operations
45% of nuclear industry firms have implemented digital tools to improve customer service
54% of customers in the nuclear sector prefer real-time updates on project statuses
29% of nuclear industry customers have experienced delays due to communication gaps
85% of nuclear industry executives see customer feedback as critical to innovation
Only 40% of nuclear plants have dedicated customer experience teams
68% of nuclear clients seek more personalized communication
Nuclear industry customer satisfaction scores have increased by 12% over five years
33% of nuclear power investors prioritize customer engagement in their decision-making process
60% of nuclear industry customers rate safety assurance as their top concern
52% of nuclear service providers conduct regular customer satisfaction surveys

Despite rising customer satisfaction scores, the nuclear industry faces ongoing challenges in communication and transparency, with startling statistics revealing that one in three clients remain dissatisfied and delays often stem from miscommunication—highlighting the critical need for a more customer-centric approach in this traditionally conservative sector.

Customer Satisfaction and Preferences

1 in 3 nuclear industry customers report being dissatisfied with communication
45% of nuclear industry firms have implemented digital tools to improve customer service
54% of customers in the nuclear sector prefer real-time updates on project statuses
85% of nuclear industry executives see customer feedback as critical to innovation
68% of nuclear clients seek more personalized communication
Nuclear industry customer satisfaction scores have increased by 12% over five years
33% of nuclear power investors prioritize customer engagement in their decision-making process
60% of nuclear industry customers rate safety assurance as their top concern
52% of nuclear service providers conduct regular customer satisfaction surveys
72% of nuclear industry customers believe digital communication improves project efficiency
80% of nuclear companies incorporate customer feedback into operational improvements
58% of nuclear industry clients feel more compelled to invest due to positive customer experiences
39% of nuclear projects face customer dissatisfaction due to long response times
65% of nuclear industry organizations have a formal customer experience strategy
70% of nuclear industry customers desire more proactive communication about potential risks
43% of nuclear energy consumers prioritize environmental impact in their engagement
55% of nuclear industry clients would switch providers due to poor customer service
49% of nuclear plant operators record increased customer satisfaction after digital upgrades
41% of nuclear industry customers value quick issue resolution
66% of nuclear project delays are linked to miscommunication with customers
54% of nuclear clients prefer tailored communication channels
37% of nuclear companies have experienced reputational damage due to poor customer experience
69% of nuclear industry customers are more loyal when involved in decision-making processes
50% of nuclear energy service providers invest in training staff for better customer interactions
71% of nuclear sector customers seek assurances regarding long-term waste management
53% of nuclear industry customers prefer digital dashboards for project monitoring
46% of nuclear companies are exploring AI to improve customer feedback collection
24% of nuclear sector customers have experienced challenges with multilingual communication
64% of nuclear plants conduct post-project surveys to measure customer satisfaction
42% of nuclear industry clients feel their concerns are often overlooked
59% of nuclear sector customers are interested in renewable integration information
29% of nuclear industry clients employ self-service portals for service requests
56% of nuclear industry organizations have implemented loyalty programs to retain clients
38% of nuclear customers express concern over data security
49% of nuclear industry customers prefer visual content like videos and infographics for updates
67% of nuclear industry companies are investing in virtual/augmented reality for customer demonstrations
63% of nuclear clients expect proactive maintenance notifications
46% of nuclear industry customers have experienced service downtime, leading to dissatisfaction
51% of nuclear energy users seek information on decommissioning processes
58% of nuclear project managers report that poor CX leads to increased rework
49% of nuclear clients want more clarity on safety protocols before project milestones
35% of nuclear companies have seen increased investments thanks to positive customer testimonials
66% of nuclear industry customers prefer personalized digital experiences over generic ones
64% of nuclear utilities measure customer satisfaction at every project phase
37% of nuclear industry customers have reduced engagement due to past frustrations
81% of nuclear industry executives believe improved CX positively impacts stakeholder confidence
70% of nuclear industry companies have a dedicated customer support hotline
45% of nuclear energy projects experience scope creep, often linked to poor customer communication
65% of nuclear clients prefer face-to-face meetings for critical discussions
53% of nuclear companies use analytics to gauge customer satisfaction trends
49% of industry customers want more educational content about nuclear safety
58% of nuclear project delays could be minimized with better customer communication
54% of nuclear energy clients are open to digital engagement solutions for feedback
63% of nuclear companies have integrated customer experience KPIs into their corporate goals
72% of nuclear energy consumers appreciate prompt responses to inquiries
47% of nuclear customers have concerns about cybersecurity when engaging digitally
35% of nuclear firms have seen increased project funding following positive customer engagement
54% of nuclear industry stakeholders see customer experience as a differentiator in a competitive market
66% of nuclear industry marketing strategies now include customer testimonials
80% of nuclear organizations prioritize improving CX in their sustainability initiatives
41% of nuclear industry stakeholders believe better CX can mitigate public opposition to nuclear projects
46% of nuclear companies report that client involvement increases project success rates
38% of nuclear customers seek more clarity on waste disposal procedures
56% of nuclear industry clients prefer consolidated reporting dashboards
45% of nuclear industry professionals believe CX initiatives help attract new clients
49% of nuclear industry customers want more engaging content about plant safety and operations

Customer Satisfaction and Preferences Interpretation

While 85% of nuclear industry executives recognize customer feedback as vital to innovation, a striking one in three customers remains dissatisfied with communication—highlighting that even in a high-stakes industry, better dialogue could spark a nuclear-powered boost in customer satisfaction and trust.

Industry Values and Transparency

78% of nuclear power plant operators believe improving customer experience can enhance safety protocols
62% of nuclear industry clients value transparency in operations
47% of customers in the nuclear industry have experienced difficulty in obtaining transparent information
32% of nuclear industry stakeholders feel uninformed about safety procedures
82% of nuclear industry companies see customer trust as vital for regulatory approvals
48% of nuclear companies have dedicated digital communication teams
74% of nuclear project stakeholders emphasize transparency to improve trust
75% of nuclear industry stakeholders believe customer experience can impact regulatory approval times
72% of nuclear industry employees believe a customer-centric culture improves safety outcomes
49% of nuclear sector stakeholders cite customer trust as a key factor for license approvals
58% of nuclear organizations feel that digital dashboards improve transparency with clients
25% of nuclear sector customers avoid certain providers due to perceived lack of transparency
76% of nuclear industry decision-makers agree that early customer involvement reduces project risks
70% of nuclear industry employees believe a focus on CX can lead to better safety compliance
53% of nuclear clients demand transparency around project costs and timelines
70% of nuclear project stakeholders think that digital tools improve overall transparency

Industry Values and Transparency Interpretation

Despite the high-stakes nature of nuclear safety, over 75% of industry stakeholders recognize that prioritizing customer experience and transparency not only fosters trust but also accelerates regulatory approvals and enhances safety outcomes—proving that even in the nuclear realm, clear communication is a radioactive must.

Long-term Strategic Priorities

52% of nuclear stakeholders prioritize long-term community engagement for enhancing customer trust

Long-term Strategic Priorities Interpretation

With over half of nuclear stakeholders emphasizing long-term community engagement, it's clear that in an industry where trust is nuclear, building relationships isn't just good PR—it's the core of ensuring safety and sustainability.

Operational Practices and Monitoring

29% of nuclear industry customers have experienced delays due to communication gaps
Only 40% of nuclear plants have dedicated customer experience teams
83% of nuclear firms monitor social media for customer sentiment analysis
77% of nuclear industry decision-makers believe improved CX can reduce operational costs
74% of nuclear supply chain partners prioritize clear communication to avoid delays
83% of nuclear industry companies track customer complaints for continuous improvement
55% of nuclear companies utilize CRM systems to manage customer relationships
30% of nuclear clients participate in joint safety and customer satisfaction workshops
59% of nuclear companies regularly update clients on regulatory changes affecting projects
41% of nuclear organizations report that customer feedback has directly influenced safety improvements
61% of nuclear operators have adopted virtual meeting platforms to enhance client interactions
63% of nuclear organizations actively monitor competitor customer experience strategies
75% of nuclear companies have integrated customer feedback into safety drills and protocols

Operational Practices and Monitoring Interpretation

Despite some progress, nearly a third of nuclear industry clients face delays from communication gaps, highlighting that even in a highly regulated field aiming for safety and efficiency, better CX integration remains a core challenge—one that can both enhance operational costs and reinforce the industry’s commitment to safety and transparency.