Key Takeaways
- In 2023, U.S. new car sales totaled 15.6 million units, marking a 12.4% increase from 2022, driven by improved inventory levels.
- Electric vehicle sales accounted for 7.6% of total U.S. new vehicle sales in 2023, up from 5.9% in 2022.
- Average new vehicle transaction price in the U.S. was $48,759 in December 2023, down 1.3% from the previous year.
- Millennials represented 38% of new car buyers in a 2023 survey of 12,000 consumers.
- 52% of Gen Z car buyers prioritized fuel efficiency over performance.
- Women accounted for 49% of new vehicle purchasers in 2023.
- Average new vehicle loan amount was $41,444 with 6.8% APR in Q4 2023.
- 85% of new car buyers financed their purchase in 2023.
- Average down payment on new cars was 10.2% or $5,000 in 2023.
- 76% of buyers visited 2-3 dealerships before purchase.
- 92% of car buyers used the internet for research in 2023.
- Average time from research to purchase was 14 days.
- 71% of new owners would recommend their dealer.
- Average repair cost in first year was $512 for new cars.
- 88% satisfaction with fuel economy post-purchase.
New car sales jumped in 2023 with electric and hybrid vehicles gaining major popularity.
Buying Process
- 76% of buyers visited 2-3 dealerships before purchase.
- 92% of car buyers used the internet for research in 2023.
- Average time from research to purchase was 14 days.
- 41% of buyers started shopping on manufacturer websites.
- Test drives averaged 25 minutes per vehicle tested.
- 63% negotiated price via email or app before visiting.
- Dealer websites were visited by 78% of shoppers.
- 29% used virtual tools like 360 views or configurators.
- Average negotiation saved buyers $1,250 off MSRP.
- 54% brought pre-approved financing to dealership.
- Phone calls to dealers averaged 3.2 per buyer.
- 45% completed F&I paperwork digitally.
- Reviews on Google influenced 68% of final decisions.
- 37% attended group buying events or co-ops.
- Average walk-in rate at dealers was 22% of traffic.
- 81% compared at least 3 models before buying.
- Video walkarounds viewed by 51% of remote shoppers.
- 64% prioritized in-person inspection over delivery.
- Trade-in appraisals done online by 73% first.
- 28% backed out due to bait-and-switch pricing.
- Average time in F&I office was 52 minutes.
- 49% used mobile apps for payment setup.
- Peer recommendations swayed 59% of purchases.
- 35% scheduled service during purchase visit.
- Home test drives offered to 42% of online leads.
- 77% read owner forums before deciding.
- Paperwork signing took 22 minutes on average digitally.
- 61% verified VIN and Carfax pre-purchase.
- Multi-dealer bidding used by 19% via platforms.
- 84-month financing presented to 33% of buyers.
Buying Process Interpretation
Consumer Demographics
- Millennials represented 38% of new car buyers in a 2023 survey of 12,000 consumers.
- 52% of Gen Z car buyers prioritized fuel efficiency over performance.
- Women accounted for 49% of new vehicle purchasers in 2023.
- Households earning over $100K/year made up 42% of luxury car buyers.
- 61% of first-time buyers were under 35 years old in 2023 data.
- Hispanic buyers increased to 22% of total U.S. new car market.
- 45% of buyers in rural areas preferred trucks over sedans.
- Baby boomers (55+) comprised 28% of EV intenders in surveys.
- Single buyers without children were 19% of compact car purchasers.
- African American buyers favored 22-inch wheels in 37% of purchases.
- 67% of urban millennials shopped online first for cars.
- Retirees over 65 bought 15% more convertibles than average.
- Families with children under 12 preferred 7+ seaters in 55% cases.
- Low-income buyers (<$50K) were 24% of used subcompact sales.
- 39% of Asian American buyers chose hybrids in 2023.
- Male buyers aged 25-34 averaged 2.1 test drives per purchase.
- Empty nesters (50-64) selected luxury brands at 31% rate.
- 51% of female buyers under 40 negotiated price successfully.
- Veterans comprised 9% of new truck buyers, favoring domestics.
- College-educated buyers were 72% of EV purchasers.
- Southern U.S. buyers preferred V8 engines in 28% of trucks.
- LGBTQ+ buyers showed 18% higher interest in EVs.
- Self-employed individuals bought 14% more convertibles.
- 44% of buyers with kids prioritized safety ratings above 5-star.
- Remote workers increased van purchases by 11% for cargo space.
- 56% of Hispanic millennials leased their vehicles.
- Buyers over 70 averaged $52,000 spend on new cars.
- Tech professionals chose performance sedans at 23% rate.
Consumer Demographics Interpretation
Financing and Pricing
- Average new vehicle loan amount was $41,444 with 6.8% APR in Q4 2023.
- 85% of new car buyers financed their purchase in 2023.
- Average down payment on new cars was 10.2% or $5,000 in 2023.
- Lease penetration reached 22% of new vehicle transactions.
- Subprime auto loan originations grew 4% to $162 billion.
- Average used car loan term extended to 69.1 months in 2023.
- Cash buyers dropped to 9% of new vehicle sales.
- Prime borrowers saw average APR of 6.75% on 72-month loans.
- 14% of leases included maintenance packages in 2023.
- Average monthly payment hit $742 for new cars financed over 68 months.
- Trade-in values averaged $25,100 for vehicles under 3 years old.
- 31% of buyers rolled negative equity into new loans.
- EV financing rates were 1% higher than gas vehicles on average.
- Credit union auto loans captured 28% market share.
- Average dealer fee for documentation was $450 in 2023.
- 72-month loans made up 45% of new vehicle financing.
- Luxury car average price negotiated discount was 8.2%.
- GAP insurance uptake was 40% among financed buyers.
- Average sales tax on new cars was 7.1% of transaction price.
- Buy-here-pay-here lots sold 1.2 million vehicles to subprime.
- 19% of buyers extended loan terms beyond 84 months.
- Average incentive rebate was $1,800 per new vehicle.
- Women paid $200 more on average for identical new cars.
- Refinancing rates for auto loans dropped 15% in 2023.
- Average out-the-door price for midsize sedans was $32,450.
- 55% of leases had mileage limits of 10,000-12,000 annually.
- Commercial fleet purchases averaged 12% discount off MSRP.
- 67% of online shoppers compared financing options pre-visit.
- Average new car price depreciation after 1 year was 21%.
Financing and Pricing Interpretation
Market Trends
- In 2023, U.S. new car sales totaled 15.6 million units, marking a 12.4% increase from 2022, driven by improved inventory levels.
- Electric vehicle sales accounted for 7.6% of total U.S. new vehicle sales in 2023, up from 5.9% in 2022.
- Average new vehicle transaction price in the U.S. was $48,759 in December 2023, down 1.3% from the previous year.
- SUV and crossover sales made up 68% of total U.S. new vehicle sales in 2023.
- Used car sales in the U.S. reached 36.4 million units in 2023, a 3% decline from 2022 peak.
- Pickup truck sales grew by 8.2% in 2023, representing 20.1% of the U.S. market.
- Luxury vehicle market share increased to 14.5% of new sales in Q4 2023.
- Hybrid vehicle sales surged 42% in 2023, totaling 1.3 million units sold.
- Tesla Model Y was the best-selling vehicle in the U.S. in 2023 with 385,900 units.
- Inventory levels for new vehicles averaged 2.7 million units at year-end 2023.
- 28% of new vehicle buyers in 2023 opted for all-wheel drive models.
- Compact SUV segment sales rose 15% year-over-year in 2023.
- Diesel vehicle sales dropped to under 1% of total U.S. new car market in 2023.
- Full-size SUV sales hit 2.1 million units, up 10% from 2022.
- Incentives spending by automakers averaged $2,300 per vehicle in 2023.
- Toyota led U.S. sales with 2.25 million vehicles sold in 2023.
- Ford F-Series trucks sold 750,789 units, maintaining top sales spot.
- Import vehicle share of U.S. market was 49.2% in 2023.
- Midsize sedan sales fell 22% in 2023 to 450,000 units.
- Average days to turn inventory dropped to 58 days in Q4 2023.
- Plug-in hybrid sales doubled to 200,000 units in 2023.
- Chevrolet Silverado sales reached 543,300 units in 2023.
- Minivan sales declined 5% to 220,000 units amid SUV preference.
- Average mileage of used cars sold was 47,200 miles in 2023.
- Honda CR-V topped compact SUV sales with 361,200 units.
- U.S. auto production reached 10.6 million vehicles in 2023.
- Ram Pickup sales totaled 444,926 units, down 5% from 2022.
- Sports car segment sales grew 12% to 120,000 units.
- Average new car dealer's profit per vehicle was $1,959 in 2023.
- Nissan Rogue sold 271,458 units, leading compact SUVs.
Market Trends Interpretation
Post-Purchase Satisfaction
- 71% of new owners would recommend their dealer.
- Average repair cost in first year was $512 for new cars.
- 88% satisfaction with fuel economy post-purchase.
- Warranty claims filed by 14% within 12 months.
- 65% rated dealer service above expectations.
- Regret rate for purchase was 8% after 6 months.
- 92% would repurchase same brand.
- Tech interface satisfaction averaged 7.9/10.
- 76% happy with negotiated price after 3 months.
- Maintenance visits averaged 1.8 per year first 2 years.
- 83% satisfied with ride comfort rating.
- Noise levels met expectations for 89% owners.
- 67% used connected apps weekly post-purchase.
- Resale value satisfaction 82% after 1 year.
- 94% no major issues in first 12,000 miles.
- Safety feature usability rated 8.5/10 by 79%.
- 55% recommended to family within 3 months.
- Cargo space satisfaction dropped for 12% of SUVs.
- 87% positive on acceleration performance.
- Dealer follow-up calls rated helpful by 73%.
- 69% satisfied with winter traction.
- Infotainment glitches reported by 11%.
- 91% met MPG estimates within 5%.
- Financing terms satisfaction 85% long-term.
- 78% happy with color choice after 6 months.
- Remote start usage daily by 62% owners.
- 84% no rust issues in first year.
- Voice command accuracy 82% satisfactory.
- 75% used loan calculator accurately pre-buy.
- Trade-in process rated smooth by 80%.
- 89% positive on seat comfort long-term.
Post-Purchase Satisfaction Interpretation
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