Quick Overview
- 1#1: UKG Pro - Delivers comprehensive workforce management with advanced scheduling, forecasting, time tracking, and optimization for enterprises.
- 2#2: Dayforce - Integrated HCM platform with AI-driven workforce scheduling, payroll, and real-time optimization capabilities.
- 3#3: WorkForce Software - Enterprise-grade workforce management for complex scheduling, compliance, and performance optimization across industries.
- 4#4: Verint Workforce Management - Optimizes workforce engagement with forecasting, scheduling, and adherence tools for contact centers.
- 5#5: NICE Workforce Management - Real-time workforce optimization solution with predictive analytics for customer service operations.
- 6#6: Calabrio ONE - Unified workforce management platform focusing on scheduling, forecasting, and agent performance for CX centers.
- 7#7: Workday Workforce Management - Cloud HCM with embedded workforce planning, scheduling, and absence management for adaptive operations.
- 8#8: Oracle HCM Workforce Management - Scalable WFM tools integrated with HCM for global scheduling, time tracking, and labor optimization.
- 9#9: SAP SuccessFactors Workforce Scheduling - AI-powered scheduling and optimization module within the SuccessFactors HCM suite for efficient workforce planning.
- 10#10: Infor Workforce Management - Industry-specific WFM solution for retail, healthcare, and manufacturing with advanced forecasting and scheduling.
We prioritized tools based on feature depth, usability, scalability, and value, ensuring a balanced selection that resonates with varied operational scales and business requirements.
Comparison Table
This comparison table examines top Workforce Optimisation Software tools, such as UKG Pro, Dayforce, WorkForce Software, Verint Workforce Management, NICE Workforce Management, and others, to guide readers in identifying the most suitable solution for their operational needs. It highlights key features, usability, and support, offering clear insights to simplify decisions around workforce management software.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | UKG Pro Delivers comprehensive workforce management with advanced scheduling, forecasting, time tracking, and optimization for enterprises. | enterprise | 9.5/10 | 9.8/10 | 8.4/10 | 9.1/10 |
| 2 | Dayforce Integrated HCM platform with AI-driven workforce scheduling, payroll, and real-time optimization capabilities. | enterprise | 9.1/10 | 9.4/10 | 8.6/10 | 8.7/10 |
| 3 | WorkForce Software Enterprise-grade workforce management for complex scheduling, compliance, and performance optimization across industries. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 8.3/10 |
| 4 | Verint Workforce Management Optimizes workforce engagement with forecasting, scheduling, and adherence tools for contact centers. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 8.0/10 |
| 5 | NICE Workforce Management Real-time workforce optimization solution with predictive analytics for customer service operations. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 8.1/10 |
| 6 | Calabrio ONE Unified workforce management platform focusing on scheduling, forecasting, and agent performance for CX centers. | enterprise | 8.6/10 | 9.1/10 | 8.2/10 | 8.3/10 |
| 7 | Workday Workforce Management Cloud HCM with embedded workforce planning, scheduling, and absence management for adaptive operations. | enterprise | 8.2/10 | 9.1/10 | 7.4/10 | 7.0/10 |
| 8 | Oracle HCM Workforce Management Scalable WFM tools integrated with HCM for global scheduling, time tracking, and labor optimization. | enterprise | 8.4/10 | 9.2/10 | 7.8/10 | 8.0/10 |
| 9 | SAP SuccessFactors Workforce Scheduling AI-powered scheduling and optimization module within the SuccessFactors HCM suite for efficient workforce planning. | enterprise | 8.2/10 | 8.7/10 | 7.4/10 | 7.9/10 |
| 10 | Infor Workforce Management Industry-specific WFM solution for retail, healthcare, and manufacturing with advanced forecasting and scheduling. | enterprise | 7.8/10 | 8.5/10 | 7.0/10 | 7.5/10 |
Delivers comprehensive workforce management with advanced scheduling, forecasting, time tracking, and optimization for enterprises.
Integrated HCM platform with AI-driven workforce scheduling, payroll, and real-time optimization capabilities.
Enterprise-grade workforce management for complex scheduling, compliance, and performance optimization across industries.
Optimizes workforce engagement with forecasting, scheduling, and adherence tools for contact centers.
Real-time workforce optimization solution with predictive analytics for customer service operations.
Unified workforce management platform focusing on scheduling, forecasting, and agent performance for CX centers.
Cloud HCM with embedded workforce planning, scheduling, and absence management for adaptive operations.
Scalable WFM tools integrated with HCM for global scheduling, time tracking, and labor optimization.
AI-powered scheduling and optimization module within the SuccessFactors HCM suite for efficient workforce planning.
Industry-specific WFM solution for retail, healthcare, and manufacturing with advanced forecasting and scheduling.
UKG Pro
enterpriseDelivers comprehensive workforce management with advanced scheduling, forecasting, time tracking, and optimization for enterprises.
Aurora AI scheduling engine that uses machine learning to generate optimal schedules balancing demand, employee preferences, skills, and compliance in real-time.
UKG Pro is a comprehensive cloud-based Human Capital Management (HCM) platform with robust Workforce Optimization capabilities, including AI-driven demand forecasting, intelligent scheduling, time and attendance tracking, and real-time labor analytics. It enables organizations to optimize staffing levels, reduce overtime costs, ensure regulatory compliance, and boost employee satisfaction through automated shift bidding and fatigue management. Designed for scalability, it integrates seamlessly with payroll, HR, and ERP systems for enterprise-wide visibility and decision-making.
Pros
- AI-powered forecasting and scheduling that minimizes labor costs by up to 10-15%
- Extensive compliance tools for global labor laws and union rules
- Scalable for enterprises with 1,000+ employees across multiple locations
Cons
- Complex implementation process often requiring 6-12 months
- High cost prohibitive for SMBs
- Steep learning curve for non-technical users
Best For
Large enterprises and mid-market companies with complex, multi-site operations needing advanced workforce forecasting and scheduling optimization.
Pricing
Custom enterprise pricing, typically $100-$250 per employee per month, with quotes based on modules and user count.
Dayforce
enterpriseIntegrated HCM platform with AI-driven workforce scheduling, payroll, and real-time optimization capabilities.
Single-source-of-truth database enabling real-time processing and updates across scheduling, payroll, and analytics without data silos.
Dayforce, from Ceridian, is a comprehensive cloud-based HCM platform with robust workforce optimization capabilities, including AI-driven demand forecasting, intelligent scheduling, and real-time attendance tracking. It optimizes labor costs by automating shift planning, fatigue management, and compliance monitoring across industries like retail, healthcare, and hospitality. The single-database architecture ensures seamless data flow between workforce management, payroll, HR, and analytics for unified insights.
Pros
- AI-powered forecasting and scheduling reduce overstaffing by up to 20%
- Real-time mobile app for employee self-service and manager oversight
- Deep integrations with HCM modules for end-to-end workforce visibility
Cons
- Enterprise pricing can be steep for smaller organizations
- Initial setup and customization require significant professional services
- Advanced features may have a learning curve for non-technical users
Best For
Mid-to-large enterprises in high-volume industries seeking integrated, scalable workforce optimization with AI insights.
Pricing
Custom enterprise pricing, typically $15-30 per employee/month depending on modules and scale, with annual contracts.
WorkForce Software
enterpriseEnterprise-grade workforce management for complex scheduling, compliance, and performance optimization across industries.
Prescriptive analytics in TestAffirm that deliver real-time, actionable recommendations for optimal workforce decisions
WorkForce Software offers TestAffirm, a comprehensive workforce management platform that optimizes scheduling, time and attendance, absence management, and labor forecasting for large enterprises. It leverages AI-driven analytics to provide prescriptive insights, ensuring compliance, reducing costs, and improving employee engagement across industries like healthcare, retail, and manufacturing. The solution integrates seamlessly with HCM systems and supports both cloud and on-premise deployments.
Pros
- Comprehensive feature set with AI-powered forecasting and prescriptive analytics
- Robust compliance tools and integrations with major HCM/ERP systems
- Scalable for global enterprises with complex, multi-location operations
Cons
- Complex implementation process requiring significant setup time
- Steep learning curve for administrators and end-users
- Enterprise-level pricing may not suit small to mid-sized businesses
Best For
Large enterprises with intricate workforce needs across multiple locations and industries requiring advanced optimization and compliance.
Pricing
Custom quote-based pricing, typically per-employee per month starting around $10-20 with additional implementation and support fees.
Verint Workforce Management
enterpriseOptimizes workforce engagement with forecasting, scheduling, and adherence tools for contact centers.
Da Vinci AI-powered forecasting that dynamically adjusts to real-time data for superior accuracy
Verint Workforce Management is an enterprise-grade solution that optimizes workforce operations through AI-driven forecasting, automated scheduling, time tracking, and performance analytics, primarily targeting contact centers and customer service environments. It integrates seamlessly with Verint's broader Workforce Optimization (WFO) suite, enabling real-time adherence monitoring, employee engagement tools, and compliance management. The platform leverages machine learning to predict demand fluctuations and optimize staffing, reducing costs while improving service levels.
Pros
- Highly accurate AI-powered forecasting and scheduling for complex environments
- Robust real-time adherence and performance management tools
- Strong integrations with CCaaS, CRM, and telephony systems
Cons
- Steep learning curve and complex initial setup
- Enterprise pricing limits accessibility for SMBs
- Customization often requires professional services
Best For
Large contact centers and enterprises with high-volume, 24/7 operations needing advanced workforce optimization.
Pricing
Custom quote-based pricing for enterprises, typically starting at $100+ per agent/month with annual contracts.
NICE Workforce Management
enterpriseReal-time workforce optimization solution with predictive analytics for customer service operations.
Enlighten AI forecasting engine that uses machine learning to adapt predictions from historical patterns and real-time data
NICE Workforce Management is a robust enterprise-grade platform designed for optimizing contact center operations through AI-driven forecasting, intelligent scheduling, and real-time performance monitoring. It enables accurate demand prediction, automated shift planning, adherence tracking, and gamification to enhance agent productivity and customer experience. As part of the NICE CXone suite, it seamlessly integrates with analytics and automation tools for holistic workforce optimization.
Pros
- Advanced AI/ML-powered forecasting for high accuracy in demand prediction
- Comprehensive real-time adherence and intraday management tools
- Deep integrations with NICE CXone ecosystem for unified analytics
Cons
- Steep learning curve and complex initial setup
- High cost unsuitable for small to mid-sized businesses
- User interface feels dated compared to modern competitors
Best For
Large contact centers and enterprises requiring sophisticated, scalable WFM with AI insights and CX integrations.
Pricing
Custom quote-based pricing for enterprises, typically $100+ per agent/month with implementation fees.
Calabrio ONE
enterpriseUnified workforce management platform focusing on scheduling, forecasting, and agent performance for CX centers.
Seamless unified platform that integrates WFM, QM, and interaction analytics without silos
Calabrio ONE is a unified workforce optimization platform tailored for contact centers, combining workforce management, quality management, and interaction analytics into a single solution. It enables accurate forecasting, intelligent scheduling, call recording, speech analytics, and performance coaching to optimize agent productivity and customer experience. The platform leverages AI for real-time insights, automated quality scoring, and compliance adherence, helping organizations reduce costs and improve service levels.
Pros
- Comprehensive integration of WFM, QM, and analytics in one platform
- AI-powered forecasting and speech/text analytics for actionable insights
- Highly customizable reporting and dashboards for performance management
Cons
- Steep implementation and learning curve for complex deployments
- Pricing can be premium for smaller organizations
- Primarily optimized for contact centers, less flexible for non-call environments
Best For
Mid-to-large contact centers needing a robust, all-in-one WFO suite with advanced AI analytics.
Pricing
Quote-based enterprise pricing, typically $100-250 per agent/month depending on modules and scale.
Workday Workforce Management
enterpriseCloud HCM with embedded workforce planning, scheduling, and absence management for adaptive operations.
AI-powered adaptive scheduling that dynamically adjusts to real-time demand, skills availability, and constraints
Workday Workforce Management is an enterprise-grade solution integrated into the Workday HCM platform, offering tools for workforce scheduling, time and attendance tracking, absence management, and demand forecasting. It uses AI and machine learning to optimize shift planning, ensure compliance, and provide real-time analytics for better operational efficiency. Ideal for large organizations, it delivers a unified view of workforce data across HR functions.
Pros
- Seamless integration with Workday HCM for unified data and workflows
- AI-driven forecasting and adaptive scheduling for accurate workforce optimization
- Robust compliance tools and real-time analytics dashboards
Cons
- High cost and lengthy implementation typical of enterprise software
- Steep learning curve for users without prior Workday experience
- Limited out-of-the-box flexibility for highly customized industries
Best For
Large enterprises with existing Workday HCM deployments needing integrated, scalable workforce optimization.
Pricing
Custom enterprise pricing via quote; typically $15-30 per employee per month depending on modules and scale.
Oracle HCM Workforce Management
enterpriseScalable WFM tools integrated with HCM for global scheduling, time tracking, and labor optimization.
Embedded machine learning for predictive fatigue management and intelligent shift recommendations
Oracle HCM Workforce Management is a cloud-based solution within the Oracle HCM Cloud suite designed to optimize workforce scheduling, time and labor tracking, and compliance management. It leverages AI-driven forecasting, drag-and-drop scheduling, and real-time analytics to align workforce supply with demand efficiently. Ideal for enterprises, it integrates seamlessly with broader HCM modules for end-to-end workforce visibility and automation.
Pros
- Advanced AI and machine learning for demand forecasting and scheduling optimization
- Seamless integration with Oracle HCM Cloud and other enterprise systems
- Robust compliance tools and scalability for global, large-scale operations
Cons
- Steep learning curve and complex setup for non-technical users
- High implementation costs and long deployment times
- Pricing can be premium compared to simpler alternatives
Best For
Large enterprises with complex, global workforces already invested in the Oracle ecosystem seeking enterprise-grade optimization.
Pricing
Custom enterprise pricing, typically subscription-based starting at $15-25 per employee per month, plus implementation fees.
SAP SuccessFactors Workforce Scheduling
enterpriseAI-powered scheduling and optimization module within the SuccessFactors HCM suite for efficient workforce planning.
AI-powered Intelligent Scheduling that dynamically balances employee preferences, skills, and business demand in real-time
SAP SuccessFactors Workforce Scheduling is a cloud-based module within the SAP SuccessFactors HCM suite designed to optimize employee shift planning, demand forecasting, and workforce allocation. It leverages AI and machine learning to automate schedules, manage time-off requests, ensure compliance with labor regulations, and minimize overtime costs. The tool integrates deeply with other SuccessFactors components for a holistic view of workforce management, making it suitable for global enterprises with complex operations.
Pros
- Advanced AI-driven forecasting and automated scheduling reduce manual effort
- Seamless integration with SAP SuccessFactors HCM and other ERP systems
- Robust compliance tools including fatigue management and labor law adherence
Cons
- Steep learning curve and complex setup for non-SAP users
- High implementation costs and long deployment timelines
- Pricing can be prohibitive for mid-sized organizations
Best For
Large enterprises with intricate, multi-site scheduling needs and an existing SAP ecosystem.
Pricing
Quote-based enterprise pricing, typically $15-30 per employee per month depending on modules and scale.
Infor Workforce Management
enterpriseIndustry-specific WFM solution for retail, healthcare, and manufacturing with advanced forecasting and scheduling.
AI-powered predictive forecasting that dynamically adjusts schedules based on real-time demand, absences, and skills data
Infor Workforce Management is a robust enterprise-grade solution that optimizes workforce planning through advanced scheduling, forecasting, time and attendance tracking, and compliance tools. It leverages AI and analytics to predict labor needs, automate shift assignments, and ensure regulatory adherence across industries like manufacturing, healthcare, and retail. Integrated deeply with Infor's HCM and ERP systems, it helps reduce costs, minimize overtime, and boost operational efficiency.
Pros
- Advanced AI-driven forecasting and dynamic scheduling
- Seamless integration with Infor ERP and HCM suites
- Industry-specific compliance and analytics capabilities
Cons
- Complex implementation requiring significant setup time
- Steep learning curve for non-technical users
- Premium pricing limits accessibility for smaller businesses
Best For
Mid-to-large enterprises in regulated industries like manufacturing and healthcare needing integrated, scalable workforce optimization.
Pricing
Quote-based enterprise pricing, typically $75-$150 per employee per month for full suite, with minimum commitments for large deployments.
Conclusion
The reviewed tools represent the pinnacle of workforce optimization, each excelling in distinct areas. UKG Pro leads as the top choice, offering comprehensive capabilities tailored for enterprises. Dayforce and WorkForce Software follow, with Dayforce's AI-driven flexibility and WorkForce Software's strength in complex industry compliance, making them exceptional alternatives for varied needs.
Begin your journey to elevated workforce management by trying UKG Pro—its integrated tools can transform how you schedule, forecast, and optimize, driving efficiency and success.
Tools Reviewed
All tools were independently evaluated for this comparison