Quick Overview
- 1#1: UKG Pro Workforce Management - Comprehensive enterprise solution for scheduling, time and attendance tracking, forecasting, and workforce analytics.
- 2#2: Dayforce Workforce Management - Integrated HCM platform with AI-driven scheduling, real-time payroll, and workforce optimization.
- 3#3: Oracle HCM Cloud Workforce Management - Cloud-based WFM for strategic workforce planning, fatigue management, and compliance across industries.
- 4#4: Workday Workforce Management - Adaptive planning and execution tools for shift scheduling, skills-based rostering, and employee engagement.
- 5#5: ADP Workforce Now - Scalable WFM with time tracking, scheduling, absence management, and seamless payroll integration.
- 6#6: Infor Workforce Management - Real-time scheduling, labor forecasting, and optimization for retail, manufacturing, and healthcare.
- 7#7: Verint Workforce Management - AI-powered forecasting, intraday management, and scheduling for contact centers and back-office operations.
- 8#8: NICE CXone Workforce Management - Advanced WFM with real-time adherence, gamification, and optimization for customer experience teams.
- 9#9: Deputy - User-friendly scheduling, time clock, and communication app for hourly workforces and small businesses.
- 10#10: When I Work - Simple shift scheduling, availability management, and team messaging for non-desk employees.
Tools were chosen based on a focused evaluation of functionality, user experience, scalability, and value, ensuring they deliver exceptional performance across key areas like scheduling, analytics, and compliance for diverse business needs.
Comparison Table
Explore the landscape of Workforce Management software with this comparison table, showcasing tools like UKG Pro, Dayforce, Oracle HCM Cloud, Workday, ADP Workforce Now, and more. Readers will discover key features, capabilities, and suitability for various organizational needs, streamlining the selection process for the right solution.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | UKG Pro Workforce Management Comprehensive enterprise solution for scheduling, time and attendance tracking, forecasting, and workforce analytics. | enterprise | 9.5/10 | 9.8/10 | 8.7/10 | 9.2/10 |
| 2 | Dayforce Workforce Management Integrated HCM platform with AI-driven scheduling, real-time payroll, and workforce optimization. | enterprise | 9.1/10 | 9.5/10 | 8.7/10 | 8.6/10 |
| 3 | Oracle HCM Cloud Workforce Management Cloud-based WFM for strategic workforce planning, fatigue management, and compliance across industries. | enterprise | 8.4/10 | 9.2/10 | 7.6/10 | 8.0/10 |
| 4 | Workday Workforce Management Adaptive planning and execution tools for shift scheduling, skills-based rostering, and employee engagement. | enterprise | 8.7/10 | 9.2/10 | 8.0/10 | 7.8/10 |
| 5 | ADP Workforce Now Scalable WFM with time tracking, scheduling, absence management, and seamless payroll integration. | enterprise | 8.4/10 | 9.1/10 | 7.6/10 | 7.9/10 |
| 6 | Infor Workforce Management Real-time scheduling, labor forecasting, and optimization for retail, manufacturing, and healthcare. | enterprise | 8.1/10 | 8.7/10 | 7.2/10 | 7.8/10 |
| 7 | Verint Workforce Management AI-powered forecasting, intraday management, and scheduling for contact centers and back-office operations. | enterprise | 8.3/10 | 8.7/10 | 7.9/10 | 8.1/10 |
| 8 | NICE CXone Workforce Management Advanced WFM with real-time adherence, gamification, and optimization for customer experience teams. | enterprise | 8.4/10 | 9.2/10 | 7.8/10 | 8.0/10 |
| 9 | Deputy User-friendly scheduling, time clock, and communication app for hourly workforces and small businesses. | enterprise | 8.1/10 | 7.9/10 | 8.7/10 | 8.2/10 |
| 10 | When I Work Simple shift scheduling, availability management, and team messaging for non-desk employees. | enterprise | 8.1/10 | 7.9/10 | 9.2/10 | 8.4/10 |
Comprehensive enterprise solution for scheduling, time and attendance tracking, forecasting, and workforce analytics.
Integrated HCM platform with AI-driven scheduling, real-time payroll, and workforce optimization.
Cloud-based WFM for strategic workforce planning, fatigue management, and compliance across industries.
Adaptive planning and execution tools for shift scheduling, skills-based rostering, and employee engagement.
Scalable WFM with time tracking, scheduling, absence management, and seamless payroll integration.
Real-time scheduling, labor forecasting, and optimization for retail, manufacturing, and healthcare.
AI-powered forecasting, intraday management, and scheduling for contact centers and back-office operations.
Advanced WFM with real-time adherence, gamification, and optimization for customer experience teams.
User-friendly scheduling, time clock, and communication app for hourly workforces and small businesses.
Simple shift scheduling, availability management, and team messaging for non-desk employees.
UKG Pro Workforce Management
enterpriseComprehensive enterprise solution for scheduling, time and attendance tracking, forecasting, and workforce analytics.
AI-driven Intelligent Scheduling that uses predictive analytics to automate shifts, balance skills, and minimize compliance risks in real-time
UKG Pro Workforce Management is a leading enterprise-grade workforce management platform that streamlines scheduling, time and attendance, forecasting, and compliance for complex organizations. It leverages AI and machine learning for predictive workforce planning, absence management, and fatigue risk mitigation. The solution integrates seamlessly with UKG's HCM suite and offers mobile-first employee self-service tools for global workforces.
Pros
- AI-powered forecasting and scheduling that optimizes labor costs and reduces overstaffing
- Comprehensive compliance tools including fatigue management and labor law adherence across 100+ countries
- Robust integrations with HCM, ERP, and third-party systems for end-to-end workforce visibility
Cons
- High implementation costs and lengthy setup for large-scale deployments
- Steep learning curve for advanced features despite intuitive mobile app
- Pricing is opaque and customized, often prohibitive for small businesses
Best For
Large enterprises and global organizations with complex, 24/7 operations requiring scalable, AI-enhanced WFM.
Pricing
Quote-based enterprise pricing; typically starts at $50,000+ annually for mid-sized implementations, scaling with users and modules.
Dayforce Workforce Management
enterpriseIntegrated HCM platform with AI-driven scheduling, real-time payroll, and workforce optimization.
Single-database architecture enabling real-time, predictive workforce analytics across the entire HCM ecosystem
Dayforce Workforce Management is a comprehensive cloud-based WFM solution from Ceridian that streamlines scheduling, time and attendance tracking, forecasting, and compliance for organizations. It leverages AI-driven insights and integrates seamlessly with the full Dayforce HCM suite for real-time visibility into workforce data. Designed for scalability, it supports complex shift patterns, labor optimization, and employee self-service across industries like retail, healthcare, and hospitality.
Pros
- Seamless integration with Dayforce HCM for unified payroll, HR, and WFM data
- AI-powered forecasting and scheduling optimization reduce labor costs
- Robust mobile app for employee self-service and manager approvals
Cons
- Enterprise pricing can be prohibitive for small to mid-sized businesses
- Initial setup and customization require significant IT involvement
- Advanced features have a learning curve despite intuitive interface
Best For
Mid-to-large enterprises in shift-heavy industries seeking integrated HCM and advanced AI-driven workforce optimization.
Pricing
Custom quote-based pricing, typically $20-40 per employee/month for WFM module within the Dayforce suite, with volume discounts for enterprises.
Oracle HCM Cloud Workforce Management
enterpriseCloud-based WFM for strategic workforce planning, fatigue management, and compliance across industries.
AI-powered fatigue risk management and dynamic scheduling engine
Oracle HCM Cloud Workforce Management is a robust, cloud-based solution within the Oracle HCM suite designed to optimize workforce operations through advanced scheduling, time and labor tracking, absence management, and compliance tools. It leverages AI and machine learning for demand forecasting, fatigue risk management, and dynamic shift optimization to ensure efficient staffing and regulatory adherence. Ideal for large-scale deployments, it integrates seamlessly with other Oracle HCM modules for end-to-end HR and workforce visibility.
Pros
- Comprehensive AI-driven scheduling and forecasting capabilities
- Seamless integration with Oracle HCM Cloud suite for unified HR data
- Advanced compliance tools including fatigue risk and rules-based management
Cons
- Steep learning curve and complex setup for non-enterprise users
- High implementation costs and customization requirements
- Pricing can be premium for smaller organizations
Best For
Large enterprises with complex, global workforces needing deep HR integration and advanced analytics.
Pricing
Custom enterprise pricing via subscription; typically $15-30 per employee/month depending on modules, with minimum commitments.
Workday Workforce Management
enterpriseAdaptive planning and execution tools for shift scheduling, skills-based rostering, and employee engagement.
Seamless unified data platform integrating WFM with full HCM for real-time, enterprise-wide workforce insights
Workday Workforce Management is a cloud-based solution within the Workday HCM suite, offering tools for employee scheduling, time and attendance tracking, absence management, and fatigue risk mitigation. It leverages AI for demand forecasting, shift optimization, and real-time compliance monitoring, ensuring efficient workforce deployment. Designed for scalability, it integrates natively with Workday's payroll and talent management modules for unified operations.
Pros
- Deep native integration with Workday HCM and payroll
- AI-powered forecasting and scheduling optimization
- Strong compliance, security, and mobile accessibility
Cons
- High implementation costs and lengthy setup
- Complex interface for non-enterprise users
- Pricing lacks transparency and suits large-scale deployments only
Best For
Large enterprises with existing Workday HCM investments needing scalable, integrated WFM capabilities.
Pricing
Quote-based enterprise pricing; typically $100+ per employee annually, plus implementation fees.
ADP Workforce Now
enterpriseScalable WFM with time tracking, scheduling, absence management, and seamless payroll integration.
Integrated payroll processing directly from time and attendance data for automated, error-free wage calculations
ADP Workforce Now is a comprehensive HCM platform with robust workforce management (WFM) capabilities, including time and attendance tracking, employee scheduling, labor forecasting, and shift management. It integrates seamlessly with payroll, benefits administration, and HR functions to provide end-to-end workforce visibility and compliance. Designed for scalability, it supports businesses in optimizing labor costs, reducing overtime, and ensuring regulatory adherence across multiple locations.
Pros
- Extensive feature set with deep payroll and HR integration
- Strong compliance tools for global and industry-specific regulations
- Scalable analytics for labor forecasting and cost optimization
Cons
- Complex interface with a steep learning curve for new users
- High implementation costs and lengthy setup process
- Pricing lacks transparency and can be expensive for smaller teams
Best For
Mid-sized to large enterprises seeking an all-in-one HCM solution with advanced WFM for multi-location operations.
Pricing
Custom quote-based pricing, typically $100–$250 per employee per month depending on modules and company size.
Infor Workforce Management
enterpriseReal-time scheduling, labor forecasting, and optimization for retail, manufacturing, and healthcare.
AI-driven predictive workforce forecasting with dynamic scheduling optimization
Infor Workforce Management is an enterprise-grade solution that streamlines scheduling, time and attendance, forecasting, and labor optimization for complex workforces. It uses AI and machine learning to predict demand, automate schedules, and ensure compliance across industries like retail, healthcare, and manufacturing. The platform integrates deeply with Infor's ERP and HCM suites, providing real-time analytics and mobile accessibility for managers and employees.
Pros
- Advanced AI-powered forecasting and scheduling reduces labor costs
- Deep integration with Infor ERP and industry-specific modules
- Comprehensive compliance tools and real-time reporting
Cons
- Steep learning curve for non-technical users
- High implementation and customization costs
- Less intuitive interface compared to modern SaaS alternatives
Best For
Large enterprises in regulated industries like healthcare and manufacturing that require robust integration with existing ERP systems.
Pricing
Quote-based enterprise pricing, typically $60-120 per employee/month depending on modules and scale.
Verint Workforce Management
enterpriseAI-powered forecasting, intraday management, and scheduling for contact centers and back-office operations.
Da Vinci AI forecasting engine that incorporates interaction data and predictive analytics for superior accuracy
Verint Workforce Management is an enterprise-grade WFM solution tailored for contact centers and customer service operations, providing advanced forecasting, automated scheduling, real-time adherence tracking, and shift bidding. It leverages AI and machine learning through its Da Vinci platform to optimize staffing, reduce overtime, and improve service levels while integrating seamlessly with Verint's broader engagement management suite. The software supports multi-skill scheduling, employee self-service, and detailed reporting for better workforce visibility and compliance.
Pros
- Exceptionally accurate AI-driven forecasting with Da Vinci technology
- Deep integration with contact center analytics and CRM systems
- Comprehensive real-time management and intraday adjustments
Cons
- Complex implementation requiring significant setup time
- High cost unsuitable for small to mid-sized businesses
- Steep learning curve for non-technical users
Best For
Large enterprise contact centers and customer service teams needing AI-enhanced forecasting integrated with analytics platforms.
Pricing
Custom enterprise pricing via quote; typically $100-$200+ per agent/month depending on modules and scale.
NICE CXone Workforce Management
enterpriseAdvanced WFM with real-time adherence, gamification, and optimization for customer experience teams.
Enlighten AI for predictive forecasting that analyzes interaction data from multiple channels to optimize schedules proactively
NICE CXone Workforce Management is a robust, cloud-based WFM solution tailored for contact centers, providing AI-driven forecasting, automated scheduling, and real-time adherence monitoring. It optimizes workforce efficiency by predicting demand across voice, chat, email, and other channels while integrating seamlessly with NICE's broader CXone platform for analytics and performance management. The tool supports intraday adjustments, shift bidding, and gamification to boost agent engagement and productivity.
Pros
- AI-powered forecasting with high accuracy for omnichannel interactions
- Deep integrations with CXone tools like recording and analytics
- Real-time intraday management and adherence tracking
Cons
- Steep learning curve and complex setup for non-experts
- High cost unsuitable for small to mid-sized businesses
- Customization often requires professional services
Best For
Large enterprise contact centers needing scalable WFM integrated with comprehensive CX platforms.
Pricing
Custom quote-based pricing; typically starts at $50,000+ annually for mid-tier deployments, scaling with users and features.
Deputy
enterpriseUser-friendly scheduling, time clock, and communication app for hourly workforces and small businesses.
Shift Marketplace for seamless peer-to-peer shift swaps and fills
Deputy is a cloud-based workforce management platform tailored for shift-based businesses in industries like retail, hospitality, and healthcare. It provides intuitive tools for employee scheduling, time and attendance tracking, task management, and real-time team communication. The software streamlines operations by enabling shift swaps, labor costing, and compliance reporting, helping managers optimize workforce efficiency.
Pros
- User-friendly mobile app for employees and managers
- Efficient scheduling with drag-and-drop interface and shift trading
- Strong communication tools including announcements and chat
Cons
- Limited advanced forecasting and predictive analytics
- Scalability challenges for very large enterprises
- Reporting lacks depth compared to enterprise WFM solutions
Best For
Small to medium-sized businesses in shift-based industries needing simple, mobile-first scheduling and time tracking.
Pricing
Starts at $3/user/month for Essential plan; scales to Enterprise with custom pricing (billed annually).
When I Work
enterpriseSimple shift scheduling, availability management, and team messaging for non-desk employees.
Real-time employee shift marketplace for seamless trading and filling open shifts without manager intervention
When I Work is a cloud-based workforce management platform tailored for shift-based businesses, offering tools for employee scheduling, time tracking, shift trading, and team communication. It features a mobile-first design that allows workers to view schedules, clock in/out, request time off, and swap shifts in real-time. Primarily aimed at hourly workforces in retail, hospitality, and healthcare, it simplifies daily operations without complex setup.
Pros
- Highly intuitive mobile app for employees and managers
- Efficient shift trading and swap functionality
- Affordable pricing with a free tier for small teams
Cons
- Limited advanced demand forecasting and analytics
- Reporting capabilities are basic compared to enterprise tools
- Scalability challenges for very large organizations
Best For
Small to medium-sized businesses with hourly, shift-based workforces in industries like retail and hospitality needing simple, mobile-friendly scheduling.
Pricing
Free for up to 75 schedules/month; paid plans from $2/user/month (Basic) to $6+/user/month (Elite) billed annually.
Conclusion
The reviewed tools highlight the evolving capabilities of workforce management software, with UKG Pro Workforce Management leading as the top choice, offering a comprehensive enterprise solution covering scheduling, time tracking, forecasting, and analytics. Dayforce Workforce Management follows closely with its integrated HCM platform and AI-driven scheduling, while Oracle HCM Cloud Workforce Management distinguishes itself through cloud-based strategic planning and cross-industry compliance. Each tool addresses unique needs, making the top three strong contenders for different organizational sizes and operational focus areas.
Explore UKG Pro Workforce Management today to experience its robust features—from seamless scheduling to actionable analytics—and elevate your workforce efficiency.
Tools Reviewed
All tools were independently evaluated for this comparison