Quick Overview
- 1#1: UKG Pro - Comprehensive cloud-based workforce management platform for scheduling, timekeeping, forecasting, and compliance across enterprises.
- 2#2: WorkForce Software - Enterprise-grade workforce management solution offering advanced scheduling, absence management, and real-time analytics.
- 3#3: Dayforce - Integrated HCM and workforce management system for payroll, scheduling, and talent management in a single platform.
- 4#4: Verint Workforce Management - AI-driven workforce optimization for contact centers with forecasting, scheduling, and performance management.
- 5#5: NICE Workforce Management - Intelligent workforce engagement platform for customer service with predictive scheduling and adherence tracking.
- 6#6: Workday - Cloud HCM suite with workforce management features for adaptive planning, shift management, and employee engagement.
- 7#7: Oracle HCM Cloud - Global workforce management within HCM cloud for scheduling, time and labor, and absence management.
- 8#8: Infor Workforce Management - Industry-specific workforce management for retail, healthcare, and manufacturing with forecasting and compliance tools.
- 9#9: Workforce.com - Mobile-first workforce management app for shift scheduling, time tracking, and team communication.
- 10#10: When I Work - Employee scheduling and time clock software designed for hourly teams with shift trades and availability tools.
These tools were selected by evaluating key factors such as feature depth, user experience, reliability, and value, ensuring they deliver robust performance across industries and team sizes.
Comparison Table
This comparison table features key Workforce Management System Software tools, including UKG Pro, WorkForce Software, Dayforce, Verint Workforce Management, NICE Workforce Management, and more, to guide readers in evaluating solutions based on functionality, strengths, and organizational needs. It outlines critical details to help identify tools aligned with specific operational goals, ensuring informed decisions for efficient workforce management.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | UKG Pro Comprehensive cloud-based workforce management platform for scheduling, timekeeping, forecasting, and compliance across enterprises. | enterprise | 9.5/10 | 9.8/10 | 8.4/10 | 9.2/10 |
| 2 | WorkForce Software Enterprise-grade workforce management solution offering advanced scheduling, absence management, and real-time analytics. | enterprise | 9.2/10 | 9.6/10 | 8.1/10 | 8.7/10 |
| 3 | Dayforce Integrated HCM and workforce management system for payroll, scheduling, and talent management in a single platform. | enterprise | 8.9/10 | 9.4/10 | 8.1/10 | 8.6/10 |
| 4 | Verint Workforce Management AI-driven workforce optimization for contact centers with forecasting, scheduling, and performance management. | specialized | 8.4/10 | 9.2/10 | 7.8/10 | 8.0/10 |
| 5 | NICE Workforce Management Intelligent workforce engagement platform for customer service with predictive scheduling and adherence tracking. | specialized | 8.7/10 | 9.2/10 | 7.8/10 | 8.3/10 |
| 6 | Workday Cloud HCM suite with workforce management features for adaptive planning, shift management, and employee engagement. | enterprise | 8.4/10 | 8.8/10 | 7.9/10 | 7.6/10 |
| 7 | Oracle HCM Cloud Global workforce management within HCM cloud for scheduling, time and labor, and absence management. | enterprise | 8.4/10 | 9.2/10 | 7.3/10 | 7.6/10 |
| 8 | Infor Workforce Management Industry-specific workforce management for retail, healthcare, and manufacturing with forecasting and compliance tools. | enterprise | 8.3/10 | 9.1/10 | 7.4/10 | 8.0/10 |
| 9 | Workforce.com Mobile-first workforce management app for shift scheduling, time tracking, and team communication. | specialized | 8.6/10 | 9.1/10 | 8.4/10 | 8.2/10 |
| 10 | When I Work Employee scheduling and time clock software designed for hourly teams with shift trades and availability tools. | other | 8.2/10 | 7.8/10 | 9.0/10 | 8.5/10 |
Comprehensive cloud-based workforce management platform for scheduling, timekeeping, forecasting, and compliance across enterprises.
Enterprise-grade workforce management solution offering advanced scheduling, absence management, and real-time analytics.
Integrated HCM and workforce management system for payroll, scheduling, and talent management in a single platform.
AI-driven workforce optimization for contact centers with forecasting, scheduling, and performance management.
Intelligent workforce engagement platform for customer service with predictive scheduling and adherence tracking.
Cloud HCM suite with workforce management features for adaptive planning, shift management, and employee engagement.
Global workforce management within HCM cloud for scheduling, time and labor, and absence management.
Industry-specific workforce management for retail, healthcare, and manufacturing with forecasting and compliance tools.
Mobile-first workforce management app for shift scheduling, time tracking, and team communication.
Employee scheduling and time clock software designed for hourly teams with shift trades and availability tools.
UKG Pro
enterpriseComprehensive cloud-based workforce management platform for scheduling, timekeeping, forecasting, and compliance across enterprises.
AI-driven prescriptive scheduling with workforce dimensional modeling that optimizes labor costs and predicts demand across multiple variables like skills, location, and fatigue.
UKG Pro is a comprehensive enterprise-grade Workforce Management (WFM) solution that streamlines scheduling, time and attendance, absence management, and labor forecasting for organizations of all sizes. It integrates seamlessly with HCM, payroll, and talent management modules, leveraging AI and machine learning for predictive analytics and optimization. Designed for complex, global workforces, it ensures compliance, reduces costs, and enhances employee experiences through mobile-first accessibility and real-time insights.
Pros
- Extensive feature set including AI-powered scheduling, fatigue management, and dimensional workforce modeling
- Highly scalable for global enterprises with multi-country compliance and 24/7 support
- Robust analytics and integrations with HCM/payroll for end-to-end visibility
- Intuitive mobile app for employees and managers
Cons
- Complex initial implementation and customization requiring significant IT resources
- Steep learning curve for non-technical users
- Premium pricing may not suit small businesses
Best For
Large enterprises and mid-market organizations with complex, global workforces needing advanced forecasting and compliance tools.
Pricing
Custom quote-based pricing, typically starting at $20-50 per employee per month depending on modules and scale; enterprise contracts often include implementation fees.
WorkForce Software
enterpriseEnterprise-grade workforce management solution offering advanced scheduling, absence management, and real-time analytics.
AI-powered Workforce Planning that integrates predictive analytics across scheduling, attendance, and strategic forecasting for proactive optimization
WorkForce Software provides a comprehensive workforce management suite tailored for large enterprises, offering modules for scheduling, time and attendance, absence management, and labor optimization. The platform leverages advanced analytics and AI-driven insights to forecast demand, ensure compliance, and reduce operational costs. It supports complex, global workforces across industries like retail, healthcare, and manufacturing with real-time visibility and collaboration tools.
Pros
- Robust scheduling and forecasting capabilities with AI integration for accurate demand prediction
- Strong compliance and fatigue risk management tools for regulated industries
- Comprehensive analytics dashboard providing actionable workforce intelligence
Cons
- Steep learning curve due to extensive customization options
- High implementation time and costs for enterprise deployments
- Pricing lacks transparency and is quote-based only
Best For
Large enterprises with complex, hourly workforces in industries like retail, healthcare, and manufacturing needing advanced optimization and compliance.
Pricing
Custom enterprise pricing; quote-based, typically starting at $10-20 per employee/month depending on modules and scale.
Dayforce
enterpriseIntegrated HCM and workforce management system for payroll, scheduling, and talent management in a single platform.
Continuous payroll calculation engine that processes data in real-time across a single source of truth database
Dayforce is a comprehensive cloud-based Human Capital Management (HCM) platform with robust workforce management capabilities, including AI-powered scheduling, time and attendance tracking, forecasting, and compliance management. It integrates payroll, benefits, and talent management into a single database for real-time data processing and decision-making. Ideal for enterprises, it streamlines operations across global workforces while ensuring regulatory adherence.
Pros
- AI-driven forecasting and scheduling for optimized labor efficiency
- Seamless integration with payroll and HCM modules for unified operations
- Mobile-first employee self-service and real-time compliance tools
Cons
- Steep learning curve and lengthy implementation for complex setups
- High cost unsuitable for small businesses
- Customization can require significant consulting support
Best For
Mid-to-large enterprises with complex, global workforces seeking an all-in-one HCM solution with advanced WFM features.
Pricing
Custom quote-based pricing; typically $15-25 per employee per month for enterprise plans, with minimums and volume discounts.
Verint Workforce Management
specializedAI-driven workforce optimization for contact centers with forecasting, scheduling, and performance management.
AI-powered Intelligent Scheduling that automatically adjusts to real-time demand and agent availability
Verint Workforce Management is an enterprise-grade solution that optimizes workforce planning, scheduling, and performance for contact centers and back-office operations. It provides AI-powered forecasting, automated scheduling, real-time adherence tracking, and employee self-service tools to enhance efficiency and engagement. The platform integrates advanced analytics and gamification to drive better outcomes in high-volume environments.
Pros
- AI-driven forecasting and dynamic scheduling for accurate workforce planning
- Strong integration with CRM and telephony systems
- Comprehensive analytics and employee engagement features
Cons
- Steep learning curve and complex initial setup
- High cost unsuitable for small businesses
- Customization requires significant IT involvement
Best For
Large contact centers and enterprises needing scalable, AI-enhanced workforce optimization.
Pricing
Quote-based enterprise pricing, typically starting at $100+ per user/month with annual contracts customized by scale.
NICE Workforce Management
specializedIntelligent workforce engagement platform for customer service with predictive scheduling and adherence tracking.
Enlighten AI for predictive forecasting that adapts to complex, volatile demand patterns in real-time
NICE Workforce Management is an enterprise-grade solution tailored for contact centers and customer service operations, providing AI-powered forecasting, automated scheduling, and real-time performance management. It optimizes workforce allocation to meet service levels while minimizing costs, with features like adherence tracking, shift bidding, and advanced analytics. Integrated within the NICE CXone platform, it supports multi-channel environments and enhances employee engagement through self-service portals.
Pros
- Exceptional AI-driven forecasting for high accuracy in demand prediction
- Robust real-time management and intra-day adjustments
- Seamless integration with NICE CXone for comprehensive CX orchestration
Cons
- Complex implementation requiring significant setup time and expertise
- Steep learning curve for non-technical users
- Premium pricing that may not suit smaller organizations
Best For
Enterprise contact centers with high-volume, multi-skill operations needing precise AI-optimized scheduling.
Pricing
Custom enterprise pricing based on users and modules; typically starts at $50,000+ annually with quotes required.
Workday
enterpriseCloud HCM suite with workforce management features for adaptive planning, shift management, and employee engagement.
Unified data model with real-time AI insights for predictive workforce planning across HR functions
Workday is a cloud-based enterprise platform that delivers workforce management (WFM) capabilities as part of its comprehensive Human Capital Management (HCM) suite. It includes features like time and attendance tracking, shift scheduling, absence management, fatigue risk prediction, and workforce forecasting powered by AI. Ideal for large organizations, it integrates seamlessly with HR, payroll, and finance modules to provide unified visibility into workforce operations and compliance.
Pros
- Deep integration with HCM, payroll, and financials for holistic workforce visibility
- AI-driven analytics and forecasting for demand planning and fatigue management
- Scalable for global enterprises with strong compliance and mobile accessibility
Cons
- High implementation costs and long deployment timelines (often 6-12 months)
- Steep learning curve for configuration and customization
- Less agile for industries with highly variable or hourly scheduling needs compared to dedicated WFM tools
Best For
Large enterprises with complex, global workforces needing integrated HCM and WFM in a single platform.
Pricing
Custom enterprise subscription pricing, typically $100-$200+ per employee per month, with minimum commitments and annual billing.
Oracle HCM Cloud
enterpriseGlobal workforce management within HCM cloud for scheduling, time and labor, and absence management.
AI-powered workforce forecasting and dynamic scheduling that adapts in real-time to demand fluctuations and compliance rules
Oracle HCM Cloud is a comprehensive cloud-based Human Capital Management suite that includes robust Workforce Management (WFM) capabilities such as time and attendance tracking, employee scheduling, absence management, and labor compliance. It leverages AI and analytics for forecasting workforce needs and optimizing schedules across global operations. Designed for enterprise-scale deployments, it integrates seamlessly with other Oracle Cloud applications for end-to-end HR and workforce visibility.
Pros
- Highly scalable for large enterprises with global workforces
- Advanced AI-driven scheduling and predictive analytics
- Deep integration with Oracle's ERP and HCM ecosystem
Cons
- Steep learning curve and complex implementation
- High pricing that may not suit SMBs
- Customization requires significant expertise
Best For
Large multinational enterprises seeking an integrated HCM platform with advanced WFM tools.
Pricing
Custom enterprise pricing, typically starting at $10+ per employee per month with annual contracts; volume discounts available.
Infor Workforce Management
enterpriseIndustry-specific workforce management for retail, healthcare, and manufacturing with forecasting and compliance tools.
MicroVertical industry solutions providing pre-configured, sector-specific workforce rules and compliance tools
Infor Workforce Management is an enterprise-grade solution that optimizes workforce scheduling, time and attendance, forecasting, and compliance across industries like manufacturing, healthcare, and retail. It leverages AI-driven analytics for demand forecasting and integrates seamlessly with Infor's CloudSuite ERP and HCM platforms. The system supports complex labor rules, real-time visibility, and mobile accessibility to enhance operational efficiency.
Pros
- Comprehensive industry-specific features (MicroVerticals) for sectors like healthcare and manufacturing
- Advanced AI-powered forecasting and scheduling optimization
- Strong integration with Infor ERP and HCM suites
Cons
- Complex implementation and steep learning curve for non-enterprise users
- Pricing lacks transparency and can be costly for smaller organizations
- User interface feels dated compared to modern cloud-native competitors
Best For
Large enterprises in regulated industries such as manufacturing, healthcare, or retail that require deep ERP integration and industry-tailored workforce optimization.
Pricing
Quote-based enterprise pricing, typically subscription model starting at $10-20 per employee/month with additional implementation fees.
Workforce.com
specializedMobile-first workforce management app for shift scheduling, time tracking, and team communication.
AI-driven fatigue risk management that predicts and prevents employee burnout based on shift patterns and historical data
Workforce.com is a cloud-based workforce management platform tailored for businesses managing hourly and shift-based employees, offering tools for scheduling, time tracking, attendance, and compliance. It integrates payroll, optimizes labor costs through forecasting, and ensures regulatory adherence with features like award interpretation for industries such as retail, hospitality, and healthcare. The mobile-first design enables employees to clock in/out via geofencing and access schedules on the go, while managers gain real-time insights into workforce performance.
Pros
- Comprehensive scheduling with AI-powered forecasting and auto-fill
- Robust compliance and award management for regulated industries
- Intuitive mobile app for employee self-service and geofenced time tracking
Cons
- Pricing scales quickly for small teams with per-active-user model
- Advanced features locked behind higher-tier plans
- Steeper learning curve for complex configurations
Best For
Medium to large enterprises in shift-heavy sectors like retail, hospitality, and healthcare needing integrated scheduling, compliance, and fatigue management.
Pricing
Tiered plans start at around $3-5 per active user/month (Essentials), up to $10+ for Enterprise, with minimums and custom quotes for larger teams.
When I Work
otherEmployee scheduling and time clock software designed for hourly teams with shift trades and availability tools.
OpenShifts, which lets employees claim and fill open shifts automatically via the app
When I Work is a cloud-based workforce management platform tailored for shift-based businesses, enabling easy employee scheduling, time tracking, and attendance management. It facilitates shift trading, availability requests, and team communication through a user-friendly mobile app and web interface. The software integrates with popular payroll and POS systems, making it suitable for industries like retail, hospitality, and healthcare.
Pros
- Intuitive drag-and-drop scheduling
- Strong mobile app for employee self-service
- Affordable pricing with scalable plans
Cons
- Limited advanced forecasting and analytics
- Reporting lacks depth for larger teams
- Some users report integration glitches
Best For
Small to mid-sized businesses in shift-heavy industries like retail and restaurants needing simple, mobile-first scheduling and time tracking.
Pricing
Starts at $2/user/month (Essential), $4/user/month (Advanced), $6/user/month (Elite); billed annually with a free trial.
Conclusion
After examining the top workforce management systems, UKG Pro stands as the top choice, with its comprehensive cloud-based tools for scheduling, timekeeping, forecasting, and compliance across enterprises. WorkForce Software and Dayforce follow closely, offering strong alternatives—WorkForce for advanced analytics and absence management, and Dayforce for integrated HCM and talent management. Together, these solutions highlight the range of options available to suit diverse operational needs.
Ready to optimize your workforce? Begin with UKG Pro to unlock streamlined processes and improved team efficiency.
Tools Reviewed
All tools were independently evaluated for this comparison