Quick Overview
- 1#1: Confluence - Enterprise-grade team collaboration platform for building and managing structured knowledge bases and documentation.
- 2#2: Notion - All-in-one workspace for creating customizable, interconnected knowledge bases with databases and wikis.
- 3#3: Zendesk - Customer support platform with integrated knowledge base for self-service help centers and articles.
- 4#4: Guru - AI-powered knowledge management tool that captures, verifies, and surfaces relevant information across apps.
- 5#5: Document360 - Modern knowledge base software for creating branded, SEO-optimized documentation portals with AI search.
- 6#6: Helpjuice - Simple, powerful knowledge base platform for building searchable help centers and internal wikis.
- 7#7: Slab - Team wiki and knowledge hub for real-time collaboration and organizing company information.
- 8#8: Tettra - Internal knowledge base integrated with Slack for Q&A, pages, and team knowledge sharing.
- 9#9: Archbee - Knowledge base tool tailored for product documentation, APIs, changelogs, and developer hubs.
- 10#10: KnowledgeOwl - Flexible knowledge base software for customer self-service, training, and multilingual support.
Tools were selected and ranked based on key factors including robust feature sets, user experience, scalability, integration capabilities, and overall value, with a focus on reliability and aligning with modern workflow demands.
Comparison Table
Web-based knowledge base software streamlines information management, with tools like Confluence, Notion, Zendesk, Guru, Document360, and more serving varied organizational needs. This table compares core features, practical use cases, and unique strengths to guide readers in selecting the right platform for their team, project, or goals. Whether for internal collaboration, customer support, or knowledge sharing, it provides clear insights to inform confident choices.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Confluence Enterprise-grade team collaboration platform for building and managing structured knowledge bases and documentation. | enterprise | 9.2/10 | 9.6/10 | 7.9/10 | 8.4/10 |
| 2 | Notion All-in-one workspace for creating customizable, interconnected knowledge bases with databases and wikis. | other | 9.1/10 | 9.5/10 | 8.4/10 | 9.2/10 |
| 3 | Zendesk Customer support platform with integrated knowledge base for self-service help centers and articles. | enterprise | 8.7/10 | 9.2/10 | 8.4/10 | 7.9/10 |
| 4 | Guru AI-powered knowledge management tool that captures, verifies, and surfaces relevant information across apps. | general_ai | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 5 | Document360 Modern knowledge base software for creating branded, SEO-optimized documentation portals with AI search. | specialized | 8.7/10 | 9.1/10 | 8.4/10 | 8.0/10 |
| 6 | Helpjuice Simple, powerful knowledge base platform for building searchable help centers and internal wikis. | specialized | 8.7/10 | 8.8/10 | 9.2/10 | 8.1/10 |
| 7 | Slab Team wiki and knowledge hub for real-time collaboration and organizing company information. | specialized | 8.4/10 | 8.6/10 | 9.2/10 | 8.0/10 |
| 8 | Tettra Internal knowledge base integrated with Slack for Q&A, pages, and team knowledge sharing. | specialized | 8.2/10 | 8.1/10 | 9.0/10 | 7.6/10 |
| 9 | Archbee Knowledge base tool tailored for product documentation, APIs, changelogs, and developer hubs. | specialized | 8.6/10 | 8.8/10 | 9.2/10 | 8.1/10 |
| 10 | KnowledgeOwl Flexible knowledge base software for customer self-service, training, and multilingual support. | specialized | 8.2/10 | 8.5/10 | 8.7/10 | 7.9/10 |
Enterprise-grade team collaboration platform for building and managing structured knowledge bases and documentation.
All-in-one workspace for creating customizable, interconnected knowledge bases with databases and wikis.
Customer support platform with integrated knowledge base for self-service help centers and articles.
AI-powered knowledge management tool that captures, verifies, and surfaces relevant information across apps.
Modern knowledge base software for creating branded, SEO-optimized documentation portals with AI search.
Simple, powerful knowledge base platform for building searchable help centers and internal wikis.
Team wiki and knowledge hub for real-time collaboration and organizing company information.
Internal knowledge base integrated with Slack for Q&A, pages, and team knowledge sharing.
Knowledge base tool tailored for product documentation, APIs, changelogs, and developer hubs.
Flexible knowledge base software for customer self-service, training, and multilingual support.
Confluence
enterpriseEnterprise-grade team collaboration platform for building and managing structured knowledge bases and documentation.
Dynamic macros and blueprints that allow embedding live Jira issues, charts, and custom content directly into pages for interactive knowledge bases
Confluence by Atlassian is a premier web-based collaboration and knowledge base platform designed for teams to create, organize, and share documentation, wikis, and project knowledge in a centralized, searchable repository. It supports rich content creation with macros, templates, and real-time editing, making it ideal for building internal knowledge bases, onboarding guides, and technical documentation. Its scalability and deep integrations, especially with Jira, enable dynamic linking between projects and knowledge articles.
Pros
- Seamless integration with Jira and Atlassian tools for linked documentation
- Highly customizable with macros, blueprints, and spaces for organized knowledge
- Powerful search, permissions, and analytics for enterprise-scale knowledge management
Cons
- Steep learning curve for beginners due to extensive features
- Pricing scales quickly for large teams and lacks a robust free tier beyond 10 users
- Performance can lag in large instances without premium hosting
Best For
Enterprise teams and organizations requiring a scalable, collaborative knowledge base tightly integrated with project management workflows.
Pricing
Free for up to 10 users; Cloud Standard at $6.05/user/month (billed annually), Premium at $11.55/user/month; Enterprise custom pricing; self-hosted Data Center options available.
Notion
otherAll-in-one workspace for creating customizable, interconnected knowledge bases with databases and wikis.
Linked databases with relations and synced blocks for creating dynamic, interconnected knowledge networks
Notion is an all-in-one web-based workspace that excels as a knowledge base software by allowing users to create interconnected pages, databases, and wikis with rich multimedia embeds. It supports hierarchical organization, custom templates, and real-time collaboration, making it suitable for personal knowledge management, team documentation, and internal company wikis. Its block-based editor enables infinite flexibility in structuring information without coding.
Pros
- Extremely flexible block-based system for custom pages and databases
- Powerful relational databases with multiple views for dynamic knowledge organization
- Excellent real-time collaboration and sharing features
Cons
- Can feel overwhelming for beginners due to vast customization options
- Performance issues with very large workspaces or complex databases
- Limited native search and offline functionality compared to dedicated tools
Best For
Teams and power users seeking a highly customizable, all-in-one platform for building interconnected knowledge bases and documentation.
Pricing
Free plan for individuals; Plus at $10/user/month; Business at $18/user/month; Enterprise custom pricing (billed annually).
Zendesk
enterpriseCustomer support platform with integrated knowledge base for self-service help centers and articles.
AI-driven Answer Bot that delivers instant, contextual responses from the knowledge base across chat, email, and web
Zendesk is a leading customer service platform that features Zendesk Guide, a powerful web-based knowledge base solution for creating and managing self-service content. It enables businesses to organize articles, FAQs, and guides into searchable, customizable help centers with AI-driven search and recommendations. The tool integrates tightly with Zendesk's ticketing and messaging systems, offering analytics to track content performance and user engagement.
Pros
- Seamless integration with full Zendesk support suite
- AI-powered search, recommendations, and content suggestions
- Advanced analytics and multilingual support for global teams
Cons
- Higher pricing can be steep for small businesses or KB-only use
- Steeper learning curve for advanced customization
- Overkill features if not using the broader platform
Best For
Mid-to-large businesses seeking an integrated knowledge base within a comprehensive customer support ecosystem.
Pricing
Starts at $55 per agent/month (billed annually) for Suite Team; scales to Enterprise custom pricing, with KB features included in most plans.
Guru
general_aiAI-powered knowledge management tool that captures, verifies, and surfaces relevant information across apps.
Verified Cards with expert approval workflows that auto-notify and update knowledge to prevent outdated information
Guru is a web-based knowledge management platform that enables teams to capture, organize, and share knowledge through searchable 'cards' that integrate with tools like Slack, Teams, and email. It emphasizes accuracy with verification workflows where experts can approve or update cards, ensuring reliable information. AI-powered search and automation help surface the right knowledge at the right time, reducing time spent searching for answers.
Pros
- Powerful AI-driven search and knowledge discovery
- Seamless integrations with collaboration tools
- Verification system maintains knowledge accuracy
Cons
- Higher pricing compared to basic alternatives
- Steeper learning curve for advanced automations
- Limited free tier and customization options
Best For
Distributed teams in dynamic industries needing verified, instantly accessible knowledge bases with strong workflow integrations.
Pricing
Starts at $10/user/month (billed annually) for Starter; Builder at $20/user/month; Enterprise custom pricing.
Document360
specializedModern knowledge base software for creating branded, SEO-optimized documentation portals with AI search.
AI-powered contextual search that delivers precise, intent-based answers from vast documentation
Document360 is a cloud-based knowledge base platform that enables teams to create, manage, and publish professional documentation, wikis, and self-service portals. It supports features like AI-powered search, multilingual content, version control, custom branding, and in-depth analytics to improve knowledge discovery and user engagement. The tool integrates with popular support platforms like Zendesk and Intercom, making it suitable for customer support and internal knowledge management.
Pros
- Powerful AI-driven search with semantic understanding
- Comprehensive analytics and SEO tools
- Extensive customization and multi-language support
Cons
- Pricing starts relatively high for small teams
- Steeper learning curve for advanced features
- Fewer native integrations than top competitors
Best For
Mid-to-large support teams and enterprises needing scalable, AI-enhanced knowledge bases for customer self-service.
Pricing
Standard plan at $199/month (annual), Pro at $399/month, Enterprise custom; 14-day free trial available.
Helpjuice
specializedSimple, powerful knowledge base platform for building searchable help centers and internal wikis.
AI-powered Smart Search that handles conversational queries and suggests content improvements
Helpjuice is a cloud-based knowledge base platform that enables businesses to create, manage, and publish searchable self-service content for customers and internal teams. It features an intuitive WYSIWYG editor, AI-powered search for natural language queries, customizable themes, and detailed analytics to track content performance. Designed for customer support and employee onboarding, it integrates with tools like Zendesk, Slack, and Intercom to streamline knowledge delivery.
Pros
- Exceptional AI-driven search with semantic understanding for accurate results
- Highly customizable branding and themes for professional portals
- User-friendly editor and role-based permissions for easy content management
Cons
- Pricing can be steep for very small teams or startups
- Advanced analytics and integrations locked behind higher tiers
- Lacks built-in live chat or ticketing functionality
Best For
Mid-sized businesses and support teams seeking a polished, searchable knowledge base without complex setup.
Pricing
Starts at $250/month (billed annually) for Plus plan (up to 4 editors), $500/month for Pro, and custom Enterprise pricing.
Slab
specializedTeam wiki and knowledge hub for real-time collaboration and organizing company information.
Topic-based organization that automatically structures content into dynamic, searchable hubs
Slab is a web-based knowledge base platform that enables teams to build centralized wikis, documentation, and internal resources with a modern, intuitive interface. It supports real-time collaboration, rich embeds, powerful search, and integrations with tools like Slack, GitHub, and Google Workspace. Designed for scaling teams, Slab streamlines knowledge sharing, onboarding, and process documentation to boost productivity.
Pros
- Stunning, user-friendly interface with real-time collaboration
- Robust search and topic-based organization for easy navigation
- Seamless integrations with popular team tools like Slack and GitHub
Cons
- Limited customization options compared to more flexible tools like Notion
- Pricing scales quickly for larger teams
- Free plan restricted to small teams (up to 10 users)
Best For
Growing tech teams and companies needing a clean, collaborative knowledge base for documentation and onboarding without a steep learning curve.
Pricing
Free for up to 10 users; Pro at $10/user/month (billed annually); Enterprise with custom pricing.
Tettra
specializedInternal knowledge base integrated with Slack for Q&A, pages, and team knowledge sharing.
Slack Q&A bot that answers questions from the knowledge base in real-time chats
Tettra is a web-based knowledge base platform tailored for teams to create, organize, and share internal documentation in a simple wiki-style interface. It stands out with deep Slack integration, enabling users to query knowledge via a bot, broadcast updates, and embed pages directly in channels. Additional features include content verification workflows to keep information up-to-date and AI-powered search for quick access.
Pros
- Seamless Slack integration for Q&A and updates
- Content verification to ensure accuracy
- Intuitive, no-code interface for quick setup
Cons
- Limited advanced customization options
- Pricing scales per user, costly for large teams
- Lacks robust analytics and reporting
Best For
Slack-heavy teams in small to mid-sized companies seeking simple internal knowledge sharing.
Pricing
Starts at $8/user/month (billed annually) for Essential plan; Free for up to 10 users; higher tiers at $10+ with more features.
Archbee
specializedKnowledge base tool tailored for product documentation, APIs, changelogs, and developer hubs.
One-click conversion of OpenAPI specs into fully interactive, customizable API documentation portals
Archbee is a web-based knowledge base platform specializing in creating beautiful, fast-loading documentation sites, interactive API references from OpenAPI specs, and internal wikis. It supports custom domains, SEO optimization, powerful search, and collaboration features for teams. Ideal for technical documentation, it offers analytics, version history, and integrations with tools like Slack and Intercom.
Pros
- Stunning, highly customizable designs with themes and CSS editing
- Automatic generation of interactive API docs from OpenAPI/Swagger specs
- Excellent performance, SEO tools, and global search across docs
Cons
- Limited free plan with restrictions on spaces and users
- Fewer enterprise-level integrations compared to larger competitors
- Pricing can add up for larger teams on higher tiers
Best For
Technical teams and developers who need professional, public-facing documentation and API references.
Pricing
Free plan for solo users; Starter at $19/month (billed annually), Pro at $49/month, Business at $99/month, with per-user scaling on higher plans.
KnowledgeOwl
specializedFlexible knowledge base software for customer self-service, training, and multilingual support.
Audience segmentation to deliver personalized content portals for different user groups like customers, partners, or internal teams
KnowledgeOwl is a web-based knowledge base platform designed for creating, managing, and publishing customizable documentation, FAQs, guides, and support portals. It emphasizes user-friendly editing, powerful search functionality, SEO optimization, and analytics to help reduce support tickets through self-service content. The tool supports branding, multilingual content, and integrations with tools like Zendesk and Slack, making it suitable for customer support and internal knowledge sharing.
Pros
- Highly customizable themes and branding for a professional look
- Robust analytics and visitor insights to optimize content
- Intuitive WYSIWYG editor with version control and SEO tools
Cons
- Pricing can be steep for very small teams or startups
- Limited built-in AI features compared to newer competitors
- Free trial is available but no perpetual free plan
Best For
Mid-sized businesses and support teams needing branded, analytics-focused self-service knowledge bases without complex setups.
Pricing
Starts at $99/month (Creator plan) for basic features, $199/month (Expert) for advanced analytics and segmentation, with Enterprise custom pricing; billed annually.
Conclusion
The top knowledge base tools each bring unique strengths, but Confluence claims the top spot as the enterprise-grade leader for seamless team collaboration and structured documentation. Notion stands out as a versatile all-in-one workspace with interconnected, customizable features, while Zendesk excels as a customer support hub with integrated help centers—offering solid alternatives for different priorities.
Elevate your knowledge management with Confluence. Start exploring its robust collaboration tools today to build a centralized, efficient resource that empowers your team and enhances user support.
Tools Reviewed
All tools were independently evaluated for this comparison