Quick Overview
- 1#1: ServiceTitan - Enterprise-grade field service platform with AI-powered intelligent dispatching, scheduling, and real-time technician management.
- 2#2: Housecall Pro - All-in-one web-based software for home service pros featuring drag-and-drop dispatch, GPS tracking, and automated scheduling.
- 3#3: Jobber - Cloud-based field service management tool with real-time dispatch, route optimization, and client communication features.
- 4#4: Service Fusion - Comprehensive dispatch software for service businesses offering scheduling, invoicing, and mobile technician dispatch.
- 5#5: FieldEdge - End-to-end field service solution with advanced dispatching, flat-rate pricing, and integration for HVAC and plumbing.
- 6#6: Kickserv - User-friendly field service dispatch platform with calendar-based scheduling and mobile job management.
- 7#7: SuccessWare - Robust dispatch and business management software tailored for HVAC, plumbing, and electrical contractors.
- 8#8: RazorSync - Mobile-first dispatch tool that syncs scheduling, invoicing, and payments for field service teams.
- 9#9: Onfleet - Delivery dispatch software with real-time tracking, route optimization, and automated driver assignments.
- 10#10: Connecteam - Workforce management app with web-based dispatch, scheduling, and communication for field teams.
We ranked these tools by evaluating key metrics like feature depth, user-friendliness, integration capabilities, and overall value, ensuring they deliver robust performance across diverse service industries.
Comparison Table
Web-based dispatch software is critical for managing field service workflows, and this table compares top tools like ServiceTitan, Housecall Pro, Jobber, Service Fusion, and FieldEdge. It breaks down key features, usability, and pricing, helping readers identify the best fit for their operations. Readers will learn how each tool aligns with common business needs and challenges.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | ServiceTitan Enterprise-grade field service platform with AI-powered intelligent dispatching, scheduling, and real-time technician management. | enterprise | 9.4/10 | 9.7/10 | 8.2/10 | 8.5/10 |
| 2 | Housecall Pro All-in-one web-based software for home service pros featuring drag-and-drop dispatch, GPS tracking, and automated scheduling. | enterprise | 9.1/10 | 9.4/10 | 8.8/10 | 8.6/10 |
| 3 | Jobber Cloud-based field service management tool with real-time dispatch, route optimization, and client communication features. | enterprise | 8.6/10 | 8.8/10 | 9.1/10 | 8.2/10 |
| 4 | Service Fusion Comprehensive dispatch software for service businesses offering scheduling, invoicing, and mobile technician dispatch. | specialized | 8.6/10 | 9.1/10 | 8.2/10 | 8.0/10 |
| 5 | FieldEdge End-to-end field service solution with advanced dispatching, flat-rate pricing, and integration for HVAC and plumbing. | enterprise | 8.3/10 | 8.7/10 | 8.1/10 | 7.8/10 |
| 6 | Kickserv User-friendly field service dispatch platform with calendar-based scheduling and mobile job management. | specialized | 8.1/10 | 8.3/10 | 8.6/10 | 7.8/10 |
| 7 | SuccessWare Robust dispatch and business management software tailored for HVAC, plumbing, and electrical contractors. | enterprise | 8.1/10 | 8.5/10 | 7.8/10 | 7.9/10 |
| 8 | RazorSync Mobile-first dispatch tool that syncs scheduling, invoicing, and payments for field service teams. | specialized | 8.2/10 | 8.4/10 | 8.1/10 | 7.9/10 |
| 9 | Onfleet Delivery dispatch software with real-time tracking, route optimization, and automated driver assignments. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 10 | Connecteam Workforce management app with web-based dispatch, scheduling, and communication for field teams. | enterprise | 7.6/10 | 7.2/10 | 8.5/10 | 8.0/10 |
Enterprise-grade field service platform with AI-powered intelligent dispatching, scheduling, and real-time technician management.
All-in-one web-based software for home service pros featuring drag-and-drop dispatch, GPS tracking, and automated scheduling.
Cloud-based field service management tool with real-time dispatch, route optimization, and client communication features.
Comprehensive dispatch software for service businesses offering scheduling, invoicing, and mobile technician dispatch.
End-to-end field service solution with advanced dispatching, flat-rate pricing, and integration for HVAC and plumbing.
User-friendly field service dispatch platform with calendar-based scheduling and mobile job management.
Robust dispatch and business management software tailored for HVAC, plumbing, and electrical contractors.
Mobile-first dispatch tool that syncs scheduling, invoicing, and payments for field service teams.
Delivery dispatch software with real-time tracking, route optimization, and automated driver assignments.
Workforce management app with web-based dispatch, scheduling, and communication for field teams.
ServiceTitan
enterpriseEnterprise-grade field service platform with AI-powered intelligent dispatching, scheduling, and real-time technician management.
Smart Dispatch with AI-powered route optimization and automated job assignment
ServiceTitan is a leading web-based dispatch software tailored for home service businesses like HVAC, plumbing, and electrical contractors. It features a dynamic drag-and-drop dispatch board for real-time scheduling, job assignment, and route optimization using GPS tracking. The platform integrates seamlessly with mobile apps for technicians, enabling on-the-go updates, and provides robust reporting for performance insights.
Pros
- Advanced drag-and-drop dispatch board with real-time GPS and ETA tracking
- Seamless mobile app integration for technicians with offline capabilities
- Comprehensive analytics and reporting for optimizing dispatch efficiency
Cons
- High cost with custom enterprise-level pricing
- Steep learning curve due to extensive features
- Overkill for very small teams with basic needs
Best For
Mid-to-large home service businesses seeking scalable, all-in-one dispatch and field service management.
Pricing
Custom quotes starting around $265 per user/month (minimum 5-10 users), scaling with features and business size.
Housecall Pro
enterpriseAll-in-one web-based software for home service pros featuring drag-and-drop dispatch, GPS tracking, and automated scheduling.
Live GPS tracking with automated dispatch alerts and geofencing for precise technician management and job arrival notifications
Housecall Pro is a robust web-based platform tailored for home service businesses, offering advanced dispatching, scheduling, and field service management tools. It features a drag-and-drop dispatch board, real-time GPS tracking, route optimization, and automated job assignments to technicians via mobile app. The software also integrates invoicing, payments, CRM, and QuickBooks for end-to-end operations, helping businesses streamline workflows and boost efficiency.
Pros
- Intuitive drag-and-drop scheduling and dispatch board
- Real-time GPS tracking and geofencing for technicians
- Seamless integrations with QuickBooks, payments, and marketing tools
Cons
- Pricing scales quickly with users and add-ons
- Advanced routing features limited compared to specialized tools
- Steeper learning curve for customization and reporting
Best For
Mid-sized home service companies like HVAC, plumbing, and electrical firms needing comprehensive web-based dispatching with CRM and payment integration.
Pricing
Starts at $49/user/month (billed annually) for Basic, up to $229/user/month for Premium, with add-ons for marketing and advanced features.
Jobber
enterpriseCloud-based field service management tool with real-time dispatch, route optimization, and client communication features.
Interactive dispatch board with drag-and-drop scheduling, color-coded job statuses, and real-time technician availability views
Jobber is a web-based field service management platform tailored for small to medium-sized businesses in industries like landscaping, HVAC, plumbing, and cleaning, offering robust dispatching, scheduling, invoicing, and CRM tools. Its dispatch features include a visual drag-and-drop board for assigning jobs to technicians, real-time GPS tracking via mobile apps, and automated routing suggestions to optimize field operations. The software integrates with accounting tools like QuickBooks and provides client portals for self-service booking and payments, making it a comprehensive solution for streamlining service workflows.
Pros
- Intuitive drag-and-drop dispatch board for quick scheduling
- Real-time GPS tracking and mobile app for technicians
- Strong integrations with QuickBooks and other tools
Cons
- Pricing scales quickly with additional users and features
- Advanced reporting and customization limited to higher tiers
- Steeper learning curve for non-basic dispatching workflows
Best For
Small to medium field service businesses needing an user-friendly, all-in-one web-based tool for dispatching, scheduling, and client management.
Pricing
Starts at $49/month (Lite, annual billing) for solo users, up to $349+/month (Grow plan) with per-user fees after the first; free trial available.
Service Fusion
specializedComprehensive dispatch software for service businesses offering scheduling, invoicing, and mobile technician dispatch.
Intelligent dispatch board with live GPS tracking and automated job recommendations
Service Fusion is a web-based field service management platform tailored for dispatch-heavy service businesses like HVAC, plumbing, and electrical contractors. It provides advanced dispatching tools including drag-and-drop scheduling, real-time GPS tracking, geofencing, and automated routing to optimize technician assignments. Beyond dispatching, it integrates CRM, invoicing, inventory tracking, and QuickBooks syncing for end-to-end operations management.
Pros
- Intuitive drag-and-drop dispatch board with real-time GPS tracking
- Robust mobile app for technicians with offline capabilities
- Strong integrations including QuickBooks and payment processors
Cons
- Steep initial learning curve for complex features
- Pricing scales quickly for larger teams
- Occasional reports of software glitches and slow support
Best For
Medium-sized field service businesses (5-50 technicians) seeking an all-in-one dispatch and management solution.
Pricing
Starts at ~$195/month for up to 5 users (Essentials plan); Pro and Enterprise tiers $300+/month with custom quotes required after demo.
FieldEdge
enterpriseEnd-to-end field service solution with advanced dispatching, flat-rate pricing, and integration for HVAC and plumbing.
Dynamic dispatch board with real-time technician availability and GPS integration for optimized routing
FieldEdge is a cloud-based field service management software tailored for HVAC, plumbing, and electrical contractors, offering robust dispatching, scheduling, and invoicing capabilities. It provides real-time GPS tracking, mobile apps for technicians, and seamless QuickBooks integration to streamline operations from the office to the field. The web-based platform enables efficient job management, customer communication, and reporting for growing service businesses.
Pros
- Intuitive drag-and-drop dispatch board for real-time scheduling
- Strong mobile app with GPS tracking and offline capabilities
- Deep QuickBooks integration for effortless accounting
Cons
- Pricing can be steep for small teams without volume discounts
- Learning curve for advanced reporting and customizations
- Customer support response times can vary
Best For
Mid-sized HVAC, plumbing, or electrical contractors with 10-50 technicians needing reliable web-based dispatching and accounting sync.
Pricing
Custom quotes starting at ~$150/user/month, billed annually; scales with users and add-ons like advanced reporting.
Kickserv
specializedUser-friendly field service dispatch platform with calendar-based scheduling and mobile job management.
Customer self-service portal for direct appointment booking and management
Kickserv is a cloud-based field service management platform tailored for small to medium service businesses, focusing on dispatching, scheduling, job tracking, and invoicing. It features a drag-and-drop scheduler for efficient technician assignment, a mobile app for real-time updates from the field, and customer portals for self-scheduling appointments. The software integrates with QuickBooks and other tools to streamline operations from quote to payment.
Pros
- Intuitive drag-and-drop scheduling interface
- Strong mobile app for technicians with GPS tracking
- QuickBooks integration for seamless invoicing
Cons
- Reporting and analytics lack depth compared to competitors
- Customization options are somewhat limited
- Pricing scales quickly with additional users
Best For
Small to medium field service businesses like HVAC, plumbing, or cleaning services needing straightforward dispatching and scheduling.
Pricing
Starts at $59/user/month (billed annually) for Basic plan; Pro at $119/month for up to 5 users; Enterprise custom pricing.
SuccessWare
enterpriseRobust dispatch and business management software tailored for HVAC, plumbing, and electrical contractors.
Pest control-specific service history and treatment tracking with automated re-service scheduling
SuccessWare is a cloud-based dispatch and management software tailored for pest control businesses, offering scheduling, real-time GPS tracking, technician dispatching, and customer relationship management. It integrates invoicing, QuickBooks connectivity, and mobile apps for field technicians to handle jobs on the go. The platform streamlines operations from lead capture to service completion, with tools for route optimization and reporting.
Pros
- Industry-specific tools for pest control dispatching and compliance
- Real-time GPS tracking and mobile app for technicians
- Strong integrations with QuickBooks and payment processors
Cons
- Primarily focused on pest control, less flexible for other industries
- Higher pricing may not suit very small operations
- Initial setup and learning curve for full feature utilization
Best For
Mid-sized pest control companies needing specialized web-based dispatch with CRM and routing capabilities.
Pricing
Starts at $149/month for basic plans (1-5 users), scales to $300+/month for advanced features; custom enterprise pricing available.
RazorSync
specializedMobile-first dispatch tool that syncs scheduling, invoicing, and payments for field service teams.
Visual dispatch board with integrated real-time GPS tracking for instant technician location and job assignment
RazorSync is a cloud-based field service management platform specializing in web-based dispatching for service businesses like HVAC, plumbing, and electrical contractors. It offers real-time scheduling via a drag-and-drop dispatch board, GPS tracking for technicians, and mobile apps for iOS and Android to handle job updates, invoicing, and payments on the go. The software integrates with QuickBooks and other accounting tools, streamlining operations from quoting to completion.
Pros
- Intuitive drag-and-drop scheduling and real-time dispatch board
- Robust GPS tracking and geofencing for technician management
- Strong mobile app with offline capabilities and QuickBooks integration
Cons
- Pricing can be expensive for small teams with per-user costs
- Reporting and customization options are somewhat limited
- Occasional mobile sync delays reported by users
Best For
Mid-sized field service businesses with mobile technicians needing efficient real-time dispatching and tracking.
Pricing
Starts at $59/user/month for basic plans, scaling to $99+/user/month for advanced features; custom quotes for enterprises.
Onfleet
specializedDelivery dispatch software with real-time tracking, route optimization, and automated driver assignments.
Dynamic auto-dispatching that intelligently assigns and reoptimizes routes based on real-time traffic, driver availability, and priorities
Onfleet is a cloud-based dispatch software tailored for last-mile delivery operations, enabling businesses to manage fleets, assign tasks, and optimize routes in real-time. It provides comprehensive tracking, proof of delivery via photos, signatures, and barcodes, along with analytics for performance insights. The web dashboard supports dispatchers in overseeing operations, while a dedicated mobile app empowers drivers with navigation and task updates.
Pros
- Real-time GPS tracking and dynamic route optimization
- Robust proof of delivery with multimedia capture
- Seamless integrations with Shopify, WooCommerce, and Zapier
Cons
- Pricing scales quickly with task volume
- Advanced analytics require higher tiers
- Limited built-in support for multi-stop bulk uploads in basic plans
Best For
Small to mid-sized delivery businesses needing reliable last-mile dispatch and tracking without heavy customization.
Pricing
Starts at $550/month for Basic (450 tasks/mo), $775 for Advanced (900 tasks), plus overage fees; Enterprise custom.
Connecteam
enterpriseWorkforce management app with web-based dispatch, scheduling, and communication for field teams.
GPS-powered time clock and location-based task assignment for real-time field visibility
Connecteam is an all-in-one workforce management platform with web-based tools tailored for deskless and mobile teams, enabling dispatch-like functions through scheduling, task assignment, and real-time tracking. Managers can create dynamic schedules, assign location-specific tasks, and monitor employee locations via GPS-enabled check-ins from a central dashboard. It combines dispatch capabilities with communication, time tracking, and training features, making it suitable for basic field operations but less specialized for complex logistics.
Pros
- Intuitive web dashboard and mobile app for quick task dispatching
- Affordable all-in-one solution bundling scheduling and communication
- GPS location tracking and geofencing for field employee monitoring
Cons
- Lacks advanced routing optimization and automated dispatching
- Limited integrations with dedicated dispatch or CRM tools
- Reporting features are basic and not deeply tailored to dispatch metrics
Best For
Small to medium-sized businesses with field or service teams needing straightforward task assignment and scheduling alongside employee communication.
Pricing
Free plan for up to 10 users; paid plans start at $29/user/month (billed annually for Operations), up to $99/user/month for Enterprise.
Conclusion
The best web-based dispatch software balances powerful features, user-friendliness, and industry needs, with ServiceTitan emerging as the top choice thanks to its AI-driven enterprise tools. Housecall Pro and Jobber follow closely, offering intuitive drag-and-drop scheduling and cloud-based simplicity, making them strong alternatives for home service pros and broader field operations alike. Together, these platforms showcase how advanced dispatch tools can streamline workflows, optimize efficiency, and enhance client management.
Don’t miss out—test ServiceTitan to unlock its full potential and experience the future of field service dispatch for yourself.
Tools Reviewed
All tools were independently evaluated for this comparison