Quick Overview
- 1#1: VertexOne - Comprehensive customer information and billing system designed for water, wastewater, electric, and gas utilities with advanced metering and CRM features.
- 2#2: UtilBill - Flexible, scalable billing software tailored for water and sewer utilities supporting complex rate structures and customer self-service portals.
- 3#3: Tyler Technologies Utility Billing - Integrated ERP utility billing solution for local governments handling water metering, billing, and collections with robust reporting.
- 4#4: OpenGov Utility Billing - Cloud-based SaaS platform for municipal water utility billing with automated workflows, GIS integration, and real-time analytics.
- 5#5: SilverBlaze - Cloud-hosted utility billing and customer management software optimized for water districts with mobile access and tiered pricing support.
- 6#6: MuniBilling - Web-based billing system for small to mid-sized municipalities managing water, sewer, and refuse billing with easy setup and low cost.
- 7#7: BS&A Online - Integrated financial management software with utility billing module for water services including parcel-based billing and online payments.
- 8#8: Oracle Utilities Customer Care and Billing - Enterprise-grade billing and customer care platform for large utilities supporting multi-commodity billing including water with AI-driven insights.
- 9#9: NorthStar Utility Software - Affordable utility billing solution for water and wastewater providers featuring route management and automated notifications.
- 10#10: CSD Utility Billing - Modular billing software for community water systems with support for consumption tracking and violation notices.
These tools were selected based on a balanced assessment of feature depth (including metering support, automated workflows, and reporting), user experience, performance stability, and cost-effectiveness, ensuring they cater to utilities of all sizes and operational requirements.
Comparison Table
Managing water utility billing efficiently demands evaluating tools that handle invoicing, payments, and compliance. This comparison table features top options like VertexOne, UtilBill, Tyler Technologies Utility Billing, OpenGov Utility Billing, and SilverBlaze, helping readers compare key aspects to find the best fit for their operational needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | VertexOne Comprehensive customer information and billing system designed for water, wastewater, electric, and gas utilities with advanced metering and CRM features. | enterprise | 9.6/10 | 9.8/10 | 8.7/10 | 9.3/10 |
| 2 | UtilBill Flexible, scalable billing software tailored for water and sewer utilities supporting complex rate structures and customer self-service portals. | specialized | 8.7/10 | 8.5/10 | 9.2/10 | 9.0/10 |
| 3 | Tyler Technologies Utility Billing Integrated ERP utility billing solution for local governments handling water metering, billing, and collections with robust reporting. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 8.1/10 |
| 4 | OpenGov Utility Billing Cloud-based SaaS platform for municipal water utility billing with automated workflows, GIS integration, and real-time analytics. | enterprise | 8.7/10 | 9.2/10 | 8.4/10 | 8.1/10 |
| 5 | SilverBlaze Cloud-hosted utility billing and customer management software optimized for water districts with mobile access and tiered pricing support. | specialized | 7.1/10 | 6.4/10 | 8.2/10 | 7.5/10 |
| 6 | MuniBilling Web-based billing system for small to mid-sized municipalities managing water, sewer, and refuse billing with easy setup and low cost. | specialized | 8.2/10 | 8.5/10 | 7.8/10 | 8.4/10 |
| 7 | BS&A Online Integrated financial management software with utility billing module for water services including parcel-based billing and online payments. | enterprise | 7.8/10 | 8.3/10 | 7.1/10 | 7.4/10 |
| 8 | Oracle Utilities Customer Care and Billing Enterprise-grade billing and customer care platform for large utilities supporting multi-commodity billing including water with AI-driven insights. | enterprise | 8.4/10 | 9.2/10 | 7.1/10 | 7.8/10 |
| 9 | NorthStar Utility Software Affordable utility billing solution for water and wastewater providers featuring route management and automated notifications. | specialized | 7.6/10 | 8.1/10 | 7.2/10 | 7.5/10 |
| 10 | CSD Utility Billing Modular billing software for community water systems with support for consumption tracking and violation notices. | specialized | 7.3/10 | 7.5/10 | 6.8/10 | 8.0/10 |
Comprehensive customer information and billing system designed for water, wastewater, electric, and gas utilities with advanced metering and CRM features.
Flexible, scalable billing software tailored for water and sewer utilities supporting complex rate structures and customer self-service portals.
Integrated ERP utility billing solution for local governments handling water metering, billing, and collections with robust reporting.
Cloud-based SaaS platform for municipal water utility billing with automated workflows, GIS integration, and real-time analytics.
Cloud-hosted utility billing and customer management software optimized for water districts with mobile access and tiered pricing support.
Web-based billing system for small to mid-sized municipalities managing water, sewer, and refuse billing with easy setup and low cost.
Integrated financial management software with utility billing module for water services including parcel-based billing and online payments.
Enterprise-grade billing and customer care platform for large utilities supporting multi-commodity billing including water with AI-driven insights.
Affordable utility billing solution for water and wastewater providers featuring route management and automated notifications.
Modular billing software for community water systems with support for consumption tracking and violation notices.
VertexOne
enterpriseComprehensive customer information and billing system designed for water, wastewater, electric, and gas utilities with advanced metering and CRM features.
Dynamic tiered pricing and water conservation billing engine that automatically adjusts rates based on usage thresholds and seasonal demands
VertexOne by AUS (aus.com) is a robust, cloud-based Customer Information System (CIS) and billing platform specifically designed for water, wastewater, and multi-service utilities. It excels in handling complex rate structures, automated meter reading (AMR/AMI) integration, and regulatory compliance for accurate usage-based billing. The software provides end-to-end management from metering and billing to customer self-service portals and analytics, making it a top choice for efficient utility operations.
Pros
- Comprehensive billing engine supporting tiered rates, conservation incentives, and multi-commodity billing tailored for water utilities
- Seamless integration with AMI systems, GIS, and ERP for real-time data accuracy and operational efficiency
- Advanced customer portal and mobile workforce tools that enhance self-service and field operations
Cons
- Implementation timelines can extend 6-12 months for larger deployments due to customization needs
- Pricing is enterprise-level, potentially high for very small utilities with under 10,000 accounts
- Initial learning curve for non-technical staff despite intuitive modern UI
Best For
Mid-to-large water utilities needing scalable, feature-rich billing software with strong regulatory compliance and integration capabilities.
Pricing
Custom enterprise subscription pricing based on accounts serviced and modules selected; typically starts at $50,000+ annually for mid-sized utilities (request quote for details).
UtilBill
specializedFlexible, scalable billing software tailored for water and sewer utilities supporting complex rate structures and customer self-service portals.
Integrated mobile-first meter reading app with GPS route optimization and offline capabilities
UtilBill is a cloud-based utility billing software tailored for water, wastewater, and multi-service utilities, automating meter-to-cash processes including reading, billing, and collections. It provides tools for customer self-service portals, usage analytics, and compliance reporting to help utilities manage operations efficiently. The platform supports mobile meter reading and integrates with payment processors for streamlined revenue collection.
Pros
- Highly intuitive interface with minimal training required
- Strong mobile app for field meter reading and route management
- Affordable pricing with excellent customer support responsiveness
Cons
- Limited advanced customization for complex tiered billing structures
- Fewer native integrations with enterprise GIS or ERP systems
- Reporting dashboards lack some depth for large-scale analytics
Best For
Small to mid-sized water utilities seeking a user-friendly, cost-effective solution for core billing and customer management needs.
Pricing
Starts at $0.50 per active meter/month with tiered plans; custom enterprise quotes available.
Tyler Technologies Utility Billing
enterpriseIntegrated ERP utility billing solution for local governments handling water metering, billing, and collections with robust reporting.
Deep integration with Tyler Munis ERP for unified financial and utility operations
Tyler Technologies Utility Billing is a robust enterprise software solution tailored for public sector utilities, streamlining water, wastewater, and multi-utility billing processes from meter management to customer payments. It integrates seamlessly with Tyler's Munis ERP and other government systems, supporting complex rate structures, automated billing cycles, and regulatory compliance. The platform includes citizen self-service portals, mobile apps for field staff, and advanced reporting for operational insights.
Pros
- Comprehensive integration with ERP and GIS systems for end-to-end utility management
- Highly configurable for complex rate structures and multi-utility billing
- Strong compliance tools and reporting for regulatory requirements
Cons
- Steep implementation and learning curve due to its enterprise complexity
- Custom pricing can be high for smaller utilities
- Heavy reliance on professional services for setup and customization
Best For
Mid-to-large municipalities and water utilities needing scalable, integrated billing within a broader government ERP ecosystem.
Pricing
Quote-based pricing starting at $50,000+ annually, depending on modules, user count, and deployment size; contact sales for details.
OpenGov Utility Billing
enterpriseCloud-based SaaS platform for municipal water utility billing with automated workflows, GIS integration, and real-time analytics.
Advanced AI-driven rate optimization and revenue forecasting tools
OpenGov Utility Billing is a cloud-based platform tailored for local governments to manage water, wastewater, sewer, and multi-utility billing processes efficiently. It offers end-to-end functionality including customer account management, automated billing cycles, online payments, and collections workflows. The software integrates with GIS, ERP systems, and financial tools to provide real-time insights and streamlined operations for water utilities.
Pros
- Comprehensive multi-utility billing with advanced rate modeling and scenario planning
- Robust self-service customer portal and mobile app for field services
- Seamless integrations with GIS, financials, and government systems
Cons
- Higher pricing suitable mainly for mid-to-large utilities
- Steep initial implementation and configuration time
- Limited customization options for non-US local governments
Best For
Mid-sized municipal water utilities needing an integrated, scalable billing solution with strong government compliance features.
Pricing
Custom subscription pricing based on utility size, users, and modules; typically starts at $10,000+ annually for smaller deployments—contact vendor for quote.
SilverBlaze
specializedCloud-hosted utility billing and customer management software optimized for water districts with mobile access and tiered pricing support.
No-code builder for creating custom billing rules and customer portals tailored to utility workflows
SilverBlaze is a cloud-based CRM platform with integrated billing and invoicing features designed for service-oriented businesses, including utilities. It enables water utility providers to manage customer accounts, automate recurring billing based on imported meter data, and process payments through customizable invoices. While flexible for general use, it requires manual data handling and custom setups for water-specific needs like tiered consumption rates.
Pros
- Highly customizable workflows without coding
- Strong customer relationship management tools
- Affordable pricing with scalable plans
Cons
- Lacks native integration with smart meters or AMR systems
- Limited built-in compliance for utility regulations
- Reporting features require customization for water usage analytics
Best For
Small to mid-sized water utilities seeking an adaptable CRM with basic billing rather than specialized utility software.
Pricing
Starts at $29/user/month for basic plans, up to $99/user/month for advanced features; custom enterprise pricing available.
MuniBilling
specializedWeb-based billing system for small to mid-sized municipalities managing water, sewer, and refuse billing with easy setup and low cost.
Seamless GIS integration for mapping service territories, work orders, and meter locations
MuniBilling is a cloud-based billing and revenue management platform tailored for municipalities and utilities, specializing in water, sewer, trash, and tax billing. It offers automated billing cycles, meter management, online payments, and citizen self-service portals to streamline operations. The software integrates with GIS systems and provides mobile apps for field staff, making it suitable for local governments handling utility services.
Pros
- Comprehensive support for multiple utilities including water metering and consumption billing
- Robust citizen portal and online payment processing
- GIS integration and mobile apps for efficient field operations
Cons
- Limited advanced AMI/AMI support for large-scale smart metering
- Customization options can require additional development
- Reporting tools lack some depth compared to enterprise solutions
Best For
Small to mid-sized municipalities and water utilities needing an affordable, integrated billing system for multiple services.
Pricing
Custom subscription pricing based on number of accounts and modules, typically starting at $500-$1,500 per month for small utilities.
BS&A Online
enterpriseIntegrated financial management software with utility billing module for water services including parcel-based billing and online payments.
Seamless integration with property tax assessing for combined billing statements
BS&A Online is a cloud-based software suite tailored for local governments, offering robust utility billing capabilities for water, sewer, and other services through accurate meter management, tiered rate calculations, and automated billing cycles. It provides citizen self-service portals for online payments, account inquiries, and consumption history, while integrating seamlessly with GIS mapping and financial reporting tools. Designed for municipal efficiency, it ensures regulatory compliance and supports multi-utility operations in a single platform.
Pros
- Comprehensive integration with government modules like assessing and taxing
- Strong reporting and analytics for utility consumption trends
- Secure online payment portal with multiple processing options
Cons
- Interface feels dated compared to modern SaaS tools
- Steep learning curve for non-technical municipal staff
- Pricing lacks transparency and can be costly for smaller utilities
Best For
Small to mid-sized municipalities seeking an all-in-one ERP solution with reliable water utility billing.
Pricing
Custom quote-based subscription, typically starting at $5,000-$15,000 annually depending on modules, users, and jurisdiction size; no public tiered plans.
Oracle Utilities Customer Care and Billing
enterpriseEnterprise-grade billing and customer care platform for large utilities supporting multi-commodity billing including water with AI-driven insights.
Algorithmic Billing Engine that dynamically configures complex, rule-based water rate structures without custom coding
Oracle Utilities Customer Care and Billing (CC&B) is an enterprise-grade customer information system (CIS) tailored for utilities, including water providers, managing end-to-end processes like customer management, billing, metering, and collections. It excels in handling complex, multi-commodity billing scenarios with support for tiered water rates, seasonal adjustments, and conservation programs. The platform integrates seamlessly with Oracle's ecosystem, including meter data management and analytics tools, enabling comprehensive revenue cycle management for large-scale operations.
Pros
- Powerful configurable billing engine supports intricate water tariffs and regulatory compliance
- Scalable architecture handles millions of accounts for enterprise water utilities
- Deep integration with Oracle MDM and analytics for 360-degree customer insights
Cons
- Complex implementation often takes 12-24 months and requires specialized expertise
- Steep learning curve and dated UI compared to modern cloud-native alternatives
- High total cost of ownership due to licensing and customization fees
Best For
Large water utilities with complex regulatory requirements and high-volume billing needs that can invest in long-term enterprise deployment.
Pricing
Quote-based enterprise licensing; typically $500K+ annually for mid-sized deployments plus multi-million implementation costs.
NorthStar Utility Software
specializedAffordable utility billing solution for water and wastewater providers featuring route management and automated notifications.
Advanced automated meter reading (AMR) integration with route optimization for field technicians
NorthStar Utility Software offers a comprehensive customer information system (CIS) designed specifically for water and wastewater utilities, streamlining billing, metering, and customer service processes. It supports automated meter reading (AMR), rate management, online payments, and detailed reporting to handle the full meter-to-cash cycle efficiently. Ideal for small to mid-sized utilities, it emphasizes reliability and customization for local regulatory needs.
Pros
- Robust billing and rate calculation engine with support for complex tiered structures
- Strong integration with AMR/AMI devices for accurate meter data collection
- Excellent customer support tailored to small utilities
Cons
- User interface feels somewhat dated compared to modern cloud-based competitors
- Limited third-party integrations and API capabilities
- Scalability challenges for very large utility operations
Best For
Small to mid-sized water utilities seeking a reliable, on-premise billing solution without the complexity of enterprise-level systems.
Pricing
Perpetual licensing model starting at around $15,000-$50,000 based on number of connections, plus annual maintenance fees of 15-20%.
CSD Utility Billing
specializedModular billing software for community water systems with support for consumption tracking and violation notices.
Advanced GIS integration for precise water meter routing and territory management
CSD Utility Billing from CSD Corp is a robust, on-premise software solution tailored for water, wastewater, and multi-utility billing operations. It streamlines meter reading, rate calculations, invoice generation, customer account management, and reporting for small to mid-sized utilities. The system supports complex tiered pricing structures common in water billing and integrates with GIS for accurate service territory management.
Pros
- Flexible rate structures for tiered water billing
- Strong reporting and audit trail capabilities
- Reliable customer support with long-term users praising stability
Cons
- Dated Windows-based interface lacks modern UI/UX
- Limited native mobile and cloud deployment options
- Steeper learning curve for advanced customizations
Best For
Small to mid-sized water utilities needing a cost-effective, customizable on-premise billing system without requiring cutting-edge cloud features.
Pricing
Perpetual licensing or annual maintenance starting around $5,000-$20,000 based on meters/accounts; custom quotes required.
Conclusion
The reviewed water utility billing software offer diverse strengths, with VertexOne leading as the top choice, boasting comprehensive customer management, metering, and CRM features. Close behind, UtilBill excels in flexibility and self-service capabilities, while Tyler Technologies Utility Billing stands out with its integrated ERP and reporting tools, catering to varied operational needs. Whether prioritizing scalability, affordability, or advanced analytics, the top three deliver reliable solutions tailored to different utility sizes and workflows.
Take the first step toward streamlined billing by exploring VertexOne, the top-ranked tool—its robust features make it an ideal starting point for optimizing your utility operations
Tools Reviewed
All tools were independently evaluated for this comparison