Quick Overview
- 1#1: ArcGIS Utility Network - Advanced GIS platform for modeling, managing, and analyzing water distribution networks and assets.
- 2#2: Cityworks - Integrated asset management, work orders, and GIS solution tailored for water utility operations.
- 3#3: OpenFlows WaterGEMS - Comprehensive hydraulic modeling software for planning, designing, and operating water distribution systems.
- 4#4: InfoWater Pro - Powerful water distribution modeling tool for hydraulic analysis, optimization, and leak detection.
- 5#5: Synergi Water - Digital twin platform for hydraulic simulation, pressure management, and risk assessment in water networks.
- 6#6: Oracle Utilities Work and Asset Cloud Service - Cloud-based suite for asset management, mobile workforce, and work order processing in water utilities.
- 7#7: SAP for Utilities - Integrated ERP solution for asset management, customer service, and regulatory compliance in water utilities.
- 8#8: IBM Maximo Application Suite - AI-driven enterprise asset management for predictive maintenance of water infrastructure.
- 9#9: Hach CLARITY - Data management and analytics platform for water quality monitoring and operational intelligence.
- 10#10: Ignition by Inductive Automation - Modular SCADA platform for real-time monitoring and control of water treatment and distribution processes.
These tools were selected based on their technical capabilities, user experience, reliability, and value, with a focus on addressing key challenges like asset maintenance, leak detection, and regulatory compliance across water distribution and treatment systems.
Comparison Table
This comparison table examines top water utilities software tools such as ArcGIS Utility Network, Cityworks, OpenFlows WaterGEMS, InfoWater Pro, Synergi Water, and others, highlighting key features, use cases, and differences to guide informed decisions for operational needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | ArcGIS Utility Network Advanced GIS platform for modeling, managing, and analyzing water distribution networks and assets. | enterprise | 9.7/10 | 9.9/10 | 8.4/10 | 9.2/10 |
| 2 | Cityworks Integrated asset management, work orders, and GIS solution tailored for water utility operations. | enterprise | 9.0/10 | 9.5/10 | 7.8/10 | 8.5/10 |
| 3 | OpenFlows WaterGEMS Comprehensive hydraulic modeling software for planning, designing, and operating water distribution systems. | specialized | 8.6/10 | 9.4/10 | 7.9/10 | 8.1/10 |
| 4 | InfoWater Pro Powerful water distribution modeling tool for hydraulic analysis, optimization, and leak detection. | specialized | 8.7/10 | 9.4/10 | 7.9/10 | 8.2/10 |
| 5 | Synergi Water Digital twin platform for hydraulic simulation, pressure management, and risk assessment in water networks. | specialized | 8.7/10 | 9.3/10 | 7.4/10 | 8.1/10 |
| 6 | Oracle Utilities Work and Asset Cloud Service Cloud-based suite for asset management, mobile workforce, and work order processing in water utilities. | enterprise | 8.2/10 | 9.1/10 | 7.4/10 | 7.8/10 |
| 7 | SAP for Utilities Integrated ERP solution for asset management, customer service, and regulatory compliance in water utilities. | enterprise | 8.2/10 | 9.2/10 | 6.8/10 | 7.5/10 |
| 8 | IBM Maximo Application Suite AI-driven enterprise asset management for predictive maintenance of water infrastructure. | enterprise | 8.4/10 | 9.1/10 | 7.2/10 | 7.9/10 |
| 9 | Hach CLARITY Data management and analytics platform for water quality monitoring and operational intelligence. | specialized | 8.1/10 | 8.7/10 | 7.9/10 | 7.6/10 |
| 10 | Ignition by Inductive Automation Modular SCADA platform for real-time monitoring and control of water treatment and distribution processes. | enterprise | 8.2/10 | 9.0/10 | 7.0/10 | 9.5/10 |
Advanced GIS platform for modeling, managing, and analyzing water distribution networks and assets.
Integrated asset management, work orders, and GIS solution tailored for water utility operations.
Comprehensive hydraulic modeling software for planning, designing, and operating water distribution systems.
Powerful water distribution modeling tool for hydraulic analysis, optimization, and leak detection.
Digital twin platform for hydraulic simulation, pressure management, and risk assessment in water networks.
Cloud-based suite for asset management, mobile workforce, and work order processing in water utilities.
Integrated ERP solution for asset management, customer service, and regulatory compliance in water utilities.
AI-driven enterprise asset management for predictive maintenance of water infrastructure.
Data management and analytics platform for water quality monitoring and operational intelligence.
Modular SCADA platform for real-time monitoring and control of water treatment and distribution processes.
ArcGIS Utility Network
enterpriseAdvanced GIS platform for modeling, managing, and analyzing water distribution networks and assets.
Rules-driven connectivity model that automatically enforces real-world hydraulic and operational behaviors across complex networks
ArcGIS Utility Network, developed by Esri, is a powerful GIS-centric platform for modeling, managing, and analyzing water distribution and wastewater networks. It supports detailed representation of assets like pipes, valves, hydrants, pumps, and reservoirs, enabling hydraulic simulations, pressure management, leak detection, and contamination tracing. Integrated with ArcGIS Enterprise and mobile apps, it facilitates real-time operations, asset management, and decision-making for water utilities.
Pros
- Advanced rules-based network modeling with subnetworks and tiers for precise water system representation
- Seamless integration with hydraulic modeling tools like InfoWater and robust tracing/analytics capabilities
- Enterprise scalability with mobile field apps, real-time data, and extensive Esri ecosystem support
Cons
- Steep learning curve requiring GIS and utility expertise for full utilization
- High upfront costs for licensing, implementation, and customization
- Resource-intensive for very large networks, demanding robust hardware and IT infrastructure
Best For
Enterprise-level water utilities needing comprehensive GIS-driven network modeling, hydraulic analysis, and operational workflows.
Pricing
Named user subscriptions start at ~$1,000-$5,000/user/year (Enterprise Advanced tier required); additional costs for deployment, extensions, and support.
Cityworks
enterpriseIntegrated asset management, work orders, and GIS solution tailored for water utility operations.
Native Esri ArcGIS integration that embeds geospatial analytics into every water utility workflow
Cityworks is a GIS-centric enterprise software platform tailored for public sector organizations, including water utilities, focusing on asset management, work orders, service requests, and permitting. It leverages Esri ArcGIS integration to provide spatial intelligence for maintaining water distribution networks, tracking infrastructure assets, and automating workflows like leak detection and maintenance scheduling. The solution supports regulatory compliance, mobile field operations, and scalable deployment for municipal utilities handling complex operations.
Pros
- Deep integration with Esri ArcGIS for superior spatial asset tracking
- Robust mobile apps enabling real-time field updates and offline access
- Highly configurable workflows for water-specific processes like compliance reporting
Cons
- Steep learning curve due to complex interface and customization needs
- High upfront implementation and training costs
- Heavy reliance on Esri ecosystem limits flexibility for non-ArcGIS users
Best For
Large municipal water utilities requiring GIS-driven asset and work management at scale.
Pricing
Custom enterprise subscription pricing, typically starting at $50,000+ annually depending on modules, users, and Esri licensing.
OpenFlows WaterGEMS
specializedComprehensive hydraulic modeling software for planning, designing, and operating water distribution systems.
Multi-platform interoperability with AutoCAD, MicroStation, and ESRI ArcGIS for seamless data exchange and model development
OpenFlows WaterGEMS is a powerful hydraulic modeling software from Bentley Systems designed for simulating and analyzing water distribution networks. It supports steady-state and extended-period simulations, water quality modeling, fire flow analysis, and energy optimization to help engineers design, operate, and maintain water systems efficiently. With seamless integration into CAD, GIS, and BIM environments, it streamlines workflows from planning to asset management.
Pros
- Comprehensive hydraulic modeling with advanced solvers for large-scale networks
- Strong GIS and CAD integration for easy model building and visualization
- Robust scenario management and reporting tools for design optimization
Cons
- Steep learning curve for non-expert users
- High subscription costs limit accessibility for smaller utilities
- Resource-intensive performance on very large models without high-end hardware
Best For
Engineering firms and municipal water utilities managing complex distribution systems requiring detailed hydraulic analysis and regulatory compliance.
Pricing
Annual subscription starting at around $4,000-$8,000 per user depending on modules; enterprise licensing available through Bentley SELECT.
InfoWater Pro
specializedPowerful water distribution modeling tool for hydraulic analysis, optimization, and leak detection.
CAD-native environment with pressure-dependent demand modeling and real-time SCADA integration
InfoWater Pro is a robust hydraulic modeling software from Autodesk designed for water distribution system analysis and design. It enables engineers to perform steady-state and extended-period simulations, water quality modeling, fire flow analysis, and network optimization within an AutoCAD-based environment. Integrated with Civil 3D and Map 3D, it supports calibration, scenario management, and real-time operations for municipal water utilities.
Pros
- Seamless integration with Autodesk CAD tools for efficient model building
- Advanced hydraulic, water quality, and optimization capabilities including genetic algorithms
- Strong support for large-scale networks with calibration and scenario tools
Cons
- Steep learning curve due to CAD-centric interface
- High subscription costs and hardware demands for complex models
- Limited standalone usability without Autodesk ecosystem
Best For
Water utility engineers and consulting firms already using Autodesk software for large distribution system modeling and analysis.
Pricing
Annual Autodesk subscription starting at ~$4,000-$6,000 per user, with add-ons for advanced modules.
Synergi Water
specializedDigital twin platform for hydraulic simulation, pressure management, and risk assessment in water networks.
Advanced transient analysis with water hammer simulation to accurately predict and mitigate pressure surges in pipelines
Synergi Water is an advanced hydraulic modeling software from DNV tailored for water utilities, enabling simulation of distribution networks for steady-state and transient flow analysis. It supports water quality modeling, leak detection, pressure management, and asset planning through integration with GIS, SCADA, and BIM systems. The platform helps utilities optimize operations, predict failures, and ensure compliance with regulatory standards.
Pros
- Comprehensive hydraulic and water quality simulations including transients and water hammer analysis
- Strong GIS and SCADA integration for automated model calibration and real-time operations
- Robust optimization tools using genetic algorithms for network design and rehabilitation
Cons
- Steep learning curve due to complex interface and advanced features
- High licensing costs suitable mainly for large enterprises
- Resource-intensive requiring powerful hardware for large models
Best For
Large water utilities managing complex distribution networks that require enterprise-grade simulation and optimization capabilities.
Pricing
Custom enterprise licensing starting at $50,000+ annually, with quotes based on network size and modules; perpetual licenses also available.
Oracle Utilities Work and Asset Cloud Service
enterpriseCloud-based suite for asset management, mobile workforce, and work order processing in water utilities.
AI-powered asset health scoring and predictive analytics tailored for water infrastructure like pipes and meters
Oracle Utilities Work and Asset Cloud Service is a cloud-based platform designed for utilities, including water providers, to manage work orders, scheduling, dispatching, and asset lifecycle from inspection to replacement. It offers mobile field service tools, real-time analytics, and integration with IoT sensors for proactive maintenance like leak detection and hydrant management. The solution supports regulatory compliance and optimizes operational efficiency for water distribution networks.
Pros
- Comprehensive asset management with GIS integration for water network mapping
- AI-driven predictive maintenance and analytics for reducing downtime
- Robust mobile apps supporting offline access for field crews
Cons
- Steep learning curve and complex initial setup
- High enterprise-level pricing not ideal for small utilities
- Customization requires significant professional services
Best For
Large-scale water utilities needing enterprise-grade integration and scalability for complex asset and work management.
Pricing
Subscription-based enterprise pricing; custom quotes starting around $100K+ annually depending on scale.
SAP for Utilities
enterpriseIntegrated ERP solution for asset management, customer service, and regulatory compliance in water utilities.
Integrated Device Management for smart water metering and real-time consumption analytics
SAP for Utilities is a robust ERP platform tailored for the utilities sector, including water utilities, offering comprehensive management of customer service, billing, metering, and asset lifecycle. It supports water-specific functionalities like consumption-based billing, leak detection analytics, network optimization, and compliance with regulatory standards. The solution integrates with SAP's broader ecosystem for seamless financials, supply chain, and analytics, making it ideal for enterprise-scale operations.
Pros
- Comprehensive end-to-end utilities management including water distribution and billing
- Scalable for large enterprises with strong integration to SAP ecosystem
- Advanced analytics for predictive maintenance and regulatory compliance
Cons
- Steep learning curve and complex implementation process
- High upfront and ongoing costs
- Requires extensive customization for optimal fit
Best For
Large water utilities needing an integrated ERP system for complex, high-volume operations.
Pricing
Enterprise-level custom pricing; typically $500K+ annually for mid-sized deployments plus multi-million implementation fees.
IBM Maximo Application Suite
enterpriseAI-driven enterprise asset management for predictive maintenance of water infrastructure.
Maximo Monitor's AI-powered IoT analytics for real-time asset performance predictions and anomaly detection
IBM Maximo Application Suite is a comprehensive enterprise asset management (EAM) platform that helps water utilities manage the full lifecycle of critical infrastructure such as pipelines, pumps, reservoirs, and treatment plants. It leverages AI, IoT, and predictive analytics to enable proactive maintenance, optimize work orders, ensure regulatory compliance, and integrate with SCADA and GIS systems for enhanced operational visibility. The suite includes modules like Maximo Manage for core EAM, Monitor for real-time health insights, and Assist for AI-powered workflows, making it suitable for asset-intensive utility operations.
Pros
- Advanced AI-driven predictive maintenance reduces downtime in water infrastructure
- Seamless IoT and SCADA integration for real-time asset monitoring
- Scalable for large enterprises with robust compliance and reporting tools
Cons
- Complex implementation requiring significant customization and expertise
- Steep learning curve for non-technical users
- High costs make it less accessible for smaller utilities
Best For
Large-scale water utilities managing extensive asset networks and needing enterprise-grade analytics and integrations.
Pricing
Subscription-based, typically $150-$300 per user/month plus implementation fees starting at $100K+; asset-based licensing available.
Hach CLARITY
specializedData management and analytics platform for water quality monitoring and operational intelligence.
Water Intelligence Engine for AI-powered predictive maintenance and process optimization
Hach CLARITY is a cloud-based water intelligence platform tailored for water and wastewater utilities, aggregating data from sensors, analyzers, SCADA systems, and labs. It delivers real-time monitoring, advanced analytics, predictive insights, and automated compliance reporting to optimize treatment processes and asset performance. The software helps utilities reduce operational costs, minimize downtime, and meet regulatory requirements through intuitive dashboards and alerts.
Pros
- Seamless integration with Hach hardware and third-party systems
- AI-driven predictive analytics and anomaly detection
- Comprehensive compliance reporting and customizable dashboards
Cons
- Best suited for Hach ecosystem users, limited flexibility otherwise
- Initial setup and customization can be complex
- Pricing scales quickly for multi-site deployments
Best For
Mid-to-large water utilities with Hach instrumentation seeking advanced data-driven water quality management.
Pricing
Subscription-based SaaS model; custom pricing starts around $5,000/year per site, scales with data points and features—contact Hach for quotes.
Ignition by Inductive Automation
enterpriseModular SCADA platform for real-time monitoring and control of water treatment and distribution processes.
Unlimited licensing model that scales effortlessly without extra costs for tags, clients, or screens
Ignition by Inductive Automation is a comprehensive SCADA and HMI platform tailored for industrial automation, including water utilities for monitoring and controlling water treatment plants, distribution networks, pump stations, and reservoirs. It offers real-time data visualization, alarming, historian functionality, and reporting through customizable web-based interfaces accessible from any device. The modular design supports seamless integration with PLCs, sensors, and databases, enabling efficient management of water quality, flow rates, and infrastructure.
Pros
- Unlimited licensing model with no per-tag, per-client, or per-screen fees
- Highly customizable HMIs via Vision and Perspective modules
- Robust integration with industrial protocols and databases for water systems
Cons
- Steep learning curve requiring scripting and design expertise
- Java-based architecture may feel dated to some users
- Higher upfront costs without tiered small-scale options
Best For
Mid-sized water utilities needing scalable, customizable SCADA for complex monitoring and control without licensing limitations.
Pricing
Per-server gateway license starting at ~$9,900 with unlimited everything; additional annual support tiers (Silver/Gold/Platinum) from $2,200+ for enhanced features and modules.
Conclusion
Throughout the review, each water utilities software demonstrated unique strengths, with ArcGIS Utility Network emerging as the top choice for its advanced GIS platform that seamlessly models, manages, and analyzes water distribution networks and assets. Cityworks and OpenFlows WaterGEMS follow closely, offering exceptional integrated asset management and comprehensive hydraulic modeling, respectively—perfect for tailored operational needs. Together, these tools highlight the evolving landscape of efficient water utility management.
Take the next step in enhancing your utility operations by exploring ArcGIS Utility Network; its robust capabilities can drive smarter decisions and streamline maintenance for sustainable, effective water management.
Tools Reviewed
All tools were independently evaluated for this comparison