Quick Overview
- 1#1: AI rcall - Cloud phone system that provides seamless click-to-call, call logging, and real-time syncing with CRMs like Salesforce and HubSpot.
- 2#2: Dialpad - AI-powered VoIP platform offering real-time transcription, coaching, and automatic CRM integrations for sales and support teams.
- 3#3: RingCentral - Unified communications solution with robust VoIP calling, video, messaging, and deep integrations with major CRMs like Salesforce.
- 4#4: Talkdesk - AI-driven contact center platform that integrates VoIP calls with CRM systems for intelligent routing and analytics.
- 5#5: Nextiva - Business VoIP service delivering reliable calling with CRM connectivity, analytics, and team collaboration features.
- 6#6: 8x8 - Cloud communications platform combining VoIP, contact center, and CRM integrations for enhanced customer engagement.
- 7#7: Vonage Business Communications - Flexible cloud phone system with APIs for custom VoIP-CRM integrations and programmable voice features.
- 8#8: Five9 - Intelligent cloud contact center with VoIP capabilities and advanced CRM syncing for omnichannel support.
- 9#9: CloudTalk - VoIP calling solution optimized for sales and support with instant CRM data syncing and power dialer.
- 10#10: 3CX - Open-standard IP PBX software supporting VoIP with built-in CRM integrations and mobile apps.
We ranked these tools by prioritizing robust feature sets (including CRM integration depth, call management, and automation), reliability, user experience, and overall value, ensuring the list reflects both technical excellence and practical business utility
Comparison Table
This comparison table examines VoIP with CRM software tools, featuring AI rcall, Dialpad, RingCentral, Talkdesk, Nextiva, and more, to guide users in evaluating key features. It breaks down integration, call management, analytics, and pricing, helping identify the best combined solution for streamlining communication and customer interactions.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | AI rcall Cloud phone system that provides seamless click-to-call, call logging, and real-time syncing with CRMs like Salesforce and HubSpot. | enterprise | 9.4/10 | 9.6/10 | 9.3/10 | 8.9/10 |
| 2 | Dialpad AI-powered VoIP platform offering real-time transcription, coaching, and automatic CRM integrations for sales and support teams. | enterprise | 9.1/10 | 9.4/10 | 9.0/10 | 8.7/10 |
| 3 | RingCentral Unified communications solution with robust VoIP calling, video, messaging, and deep integrations with major CRMs like Salesforce. | enterprise | 8.7/10 | 9.2/10 | 8.4/10 | 8.1/10 |
| 4 | Talkdesk AI-driven contact center platform that integrates VoIP calls with CRM systems for intelligent routing and analytics. | enterprise | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 5 | Nextiva Business VoIP service delivering reliable calling with CRM connectivity, analytics, and team collaboration features. | enterprise | 8.4/10 | 8.6/10 | 9.1/10 | 8.0/10 |
| 6 | 8x8 Cloud communications platform combining VoIP, contact center, and CRM integrations for enhanced customer engagement. | enterprise | 8.1/10 | 8.5/10 | 8.0/10 | 7.8/10 |
| 7 | Vonage Business Communications Flexible cloud phone system with APIs for custom VoIP-CRM integrations and programmable voice features. | enterprise | 8.1/10 | 8.5/10 | 7.8/10 | 7.6/10 |
| 8 | Five9 Intelligent cloud contact center with VoIP capabilities and advanced CRM syncing for omnichannel support. | enterprise | 8.4/10 | 9.1/10 | 7.6/10 | 7.9/10 |
| 9 | CloudTalk VoIP calling solution optimized for sales and support with instant CRM data syncing and power dialer. | specialized | 8.4/10 | 8.7/10 | 8.6/10 | 8.0/10 |
| 10 | 3CX Open-standard IP PBX software supporting VoIP with built-in CRM integrations and mobile apps. | specialized | 8.1/10 | 8.5/10 | 7.4/10 | 8.9/10 |
Cloud phone system that provides seamless click-to-call, call logging, and real-time syncing with CRMs like Salesforce and HubSpot.
AI-powered VoIP platform offering real-time transcription, coaching, and automatic CRM integrations for sales and support teams.
Unified communications solution with robust VoIP calling, video, messaging, and deep integrations with major CRMs like Salesforce.
AI-driven contact center platform that integrates VoIP calls with CRM systems for intelligent routing and analytics.
Business VoIP service delivering reliable calling with CRM connectivity, analytics, and team collaboration features.
Cloud communications platform combining VoIP, contact center, and CRM integrations for enhanced customer engagement.
Flexible cloud phone system with APIs for custom VoIP-CRM integrations and programmable voice features.
Intelligent cloud contact center with VoIP capabilities and advanced CRM syncing for omnichannel support.
VoIP calling solution optimized for sales and support with instant CRM data syncing and power dialer.
Open-standard IP PBX software supporting VoIP with built-in CRM integrations and mobile apps.
AI rcall
enterpriseCloud phone system that provides seamless click-to-call, call logging, and real-time syncing with CRMs like Salesforce and HubSpot.
Automatic, bi-directional CRM syncing that logs calls, notes, and outcomes in real-time without manual entry
AI rcall is a cloud-based VoIP phone system tailored for sales, support, and customer success teams, providing seamless integrations with over 100 CRMs and productivity tools like Salesforce, HubSpot, and Zendesk. It enables instant setup with no hardware, offering features like call recording, real-time coaching, power dialing, and advanced analytics to streamline communication and boost team performance. Ideal for remote and hybrid teams, it supports international calling and ensures all interactions are automatically logged in your CRM for complete customer context.
Pros
- Seamless, deep integrations with major CRMs for automatic call logging and data syncing
- Intuitive interface with quick setup and browser-based calling from any device
- Powerful analytics, IVR, and coaching tools for optimizing team performance
Cons
- Pricing can be steep for small teams or startups
- Lacks built-in video conferencing or SMS in base plans
- Advanced reporting requires higher tiers or add-ons
Best For
Growing sales, support, and customer success teams that need tight CRM integration and scalable VoIP without hardware.
Pricing
Starts at $30/user/month (Essentials, annual billing) up to $50/user/month (Professional); Enterprise custom with advanced features.
Dialpad
enterpriseAI-powered VoIP platform offering real-time transcription, coaching, and automatic CRM integrations for sales and support teams.
Dialpad AI for live call coaching, transcription, and sentiment analysis during conversations
Dialpad is a cloud-based VoIP platform that integrates phone calls, SMS, video meetings, and AI-powered conversation intelligence with seamless CRM connectivity. It automatically transcribes calls, analyzes sentiment, and provides real-time coaching to enhance sales and support interactions. Designed for modern teams, it syncs data directly into CRMs like Salesforce, HubSpot, and Zendesk for streamlined workflows.
Pros
- AI-powered real-time transcription and sentiment analysis
- Deep integrations with major CRMs like Salesforce and HubSpot
- High-quality global calling with unlimited US/Canada minutes
Cons
- Premium AI features require higher-tier plans
- Occasional glitches in mobile app reported by users
- Limited free trial duration and international calling caps in basic plans
Best For
Mid-sized sales and customer support teams needing AI-enhanced VoIP tightly integrated with their CRM for better conversation insights.
Pricing
Standard at $15/user/month, Pro at $25/user/month, Enterprise custom (billed annually).
RingCentral
enterpriseUnified communications solution with robust VoIP calling, video, messaging, and deep integrations with major CRMs like Salesforce.
RingSense AI conversation intelligence that provides real-time coaching, transcripts, and insights integrated directly into CRM platforms
RingCentral is a cloud-based unified communications platform offering VoIP telephony, video conferencing, team messaging, and deep integrations with CRM systems like Salesforce and HubSpot. It enables businesses to streamline customer interactions by automatically logging calls, syncing contacts, and providing click-to-dial functionality within CRM workflows. With AI-powered features like conversation intelligence, it enhances sales and support productivity for growing teams.
Pros
- Robust CRM integrations with automatic call logging and data syncing
- High-quality VoIP with global calling and SMS capabilities
- Scalable plans with AI tools like RingSense for conversation analytics
Cons
- Premium features and advanced CRM tools require higher-tier plans
- Steeper learning curve for customizing integrations
- Occasional reports of call quality variability in high-volume use
Best For
Mid-sized businesses and sales teams needing seamless VoIP and CRM integration for enhanced customer engagement.
Pricing
Starts at $20/user/month (Core plan); Standard ($25), Premium ($35), and Ultimate ($45) with advanced CRM features.
Talkdesk
enterpriseAI-driven contact center platform that integrates VoIP calls with CRM systems for intelligent routing and analytics.
Autopilot AI for conversational self-service and predictive agent assistance
Talkdesk is an AI-powered cloud contact center platform that combines high-quality VoIP telephony with deep CRM integrations for unified customer experiences. It offers omnichannel support including voice, chat, email, and messaging, enhanced by intelligent routing, real-time analytics, and automation tools. Designed for scalability, it excels in integrating seamlessly with CRMs like Salesforce, Microsoft Dynamics, and Zendesk to streamline agent workflows and boost productivity.
Pros
- Deep CRM integrations for unified customer data and workflows
- Advanced AI tools like Autopilot for intelligent routing and analytics
- Scalable omnichannel support suitable for enterprise contact centers
Cons
- Premium pricing that may be steep for smaller teams
- Initial setup and customization require time and expertise
- Some advanced features limited to higher-tier plans
Best For
Mid-to-large enterprises and contact centers needing robust VoIP with seamless CRM integration and AI-driven efficiency.
Pricing
Custom quote-based pricing starting around $75 per agent per month for basic plans, scaling to $125+ for enterprise features with volume discounts.
Nextiva
enterpriseBusiness VoIP service delivering reliable calling with CRM connectivity, analytics, and team collaboration features.
Nextiva Analytics with AI-driven insights for real-time call monitoring and performance optimization
Nextiva is a robust cloud-based VoIP provider that combines unified communications with CRM integrations and contact center capabilities to streamline business telephony and customer management. It offers features like HD voice calling, SMS/MMS, video conferencing, AI-powered analytics, and seamless integrations with popular CRMs such as Salesforce and HubSpot. Designed for scalability, Nextiva helps businesses manage communications from a single dashboard, improving team collaboration and customer interactions.
Pros
- Exceptional call quality and 99.999% uptime reliability
- User-friendly interface with a unified mobile/desktop app
- Outstanding 24/7 US-based customer support
Cons
- CRM functionality relies heavily on third-party integrations rather than a fully native solution
- Advanced features like AI analytics require higher-tier plans
- Pricing can escalate quickly with add-ons for international calling or contact center
Best For
Small to mid-sized businesses seeking reliable VoIP with strong CRM integrations for customer service teams.
Pricing
Starts at $18.95/user/month (Essential) up to $32.95/user/month (Enterprise), billed annually; includes unlimited US/Canada calling.
8x8
enterpriseCloud communications platform combining VoIP, contact center, and CRM integrations for enhanced customer engagement.
Real-time CRM data synchronization and AI-powered conversation analytics for proactive customer service
8x8 is a cloud-based unified communications platform offering VoIP telephony, video conferencing, team chat, and robust integrations with CRM systems like Salesforce, Microsoft Dynamics, and HubSpot. It combines high-quality voice services with contact center capabilities, enabling real-time data sync for personalized customer interactions. Advanced analytics and AI-driven insights help businesses optimize communications and improve agent productivity.
Pros
- Seamless CRM integrations with click-to-dial and presence sync
- High-quality global VoIP with low latency
- Powerful analytics and AI for contact center optimization
Cons
- Occasional reliability issues during peak times
- Advanced features require higher-tier plans
- Customer support response times can vary
Best For
Mid-sized businesses with sales and support teams seeking integrated VoIP and CRM for enhanced customer engagement.
Pricing
Starts at $24/user/month for X2 Essentials (basic VoIP), up to $110/user/month for X8 with full contact center; custom enterprise pricing available.
Vonage Business Communications
enterpriseFlexible cloud phone system with APIs for custom VoIP-CRM integrations and programmable voice features.
Vonage CRM Integration Suite for real-time call logging, screen pops, and automated workflows directly within Salesforce and other CRMs
Vonage Business Communications is a cloud-based unified communications as a service (UCaaS) platform offering VoIP calling, HD video conferencing, team messaging, and SMS/MMS capabilities. It excels in CRM integrations with tools like Salesforce, Microsoft Dynamics, and HubSpot, enabling real-time customer data syncing during calls for improved sales and support workflows. The platform supports global scalability with features like number porting and AI-powered analytics, making it suitable for distributed teams.
Pros
- Seamless CRM integrations for contextual calling and data syncing
- High-quality VoIP with global reach and reliable uptime
- Unified app for voice, video, messaging, and analytics
Cons
- Higher pricing compared to basic VoIP providers
- Setup and advanced customization can have a learning curve
- Customer support response times vary by plan tier
Best For
Mid-sized businesses and enterprises with sales/support teams needing integrated VoIP and CRM for customer-facing communications.
Pricing
Plans start at $19.99/user/month (Mobile) up to $39.99/user/month (Ultimate), billed annually; custom enterprise pricing available.
Five9
enterpriseIntelligent cloud contact center with VoIP capabilities and advanced CRM syncing for omnichannel support.
Intelligent Virtual Agent (IVA) with AI-powered predictive engagement and self-service capabilities
Five9 is a cloud-based contact center platform that delivers robust VoIP telephony integrated with CRM systems for enhanced customer engagement. It provides intelligent routing, omnichannel support, workforce management, and advanced analytics to streamline call center operations. Designed for scalability, it excels in handling high-volume interactions while syncing seamlessly with CRMs like Salesforce and Microsoft Dynamics.
Pros
- Deep CRM integrations for real-time data synchronization
- Advanced AI-driven routing and analytics for optimized performance
- Scalable cloud infrastructure supporting high call volumes
Cons
- Complex setup and steeper learning curve for non-experts
- Pricing can be expensive for smaller teams
- Customization requires technical expertise
Best For
Mid-to-large enterprises with contact centers needing powerful VoIP and CRM integration for high-volume customer service.
Pricing
Custom quote-based pricing starting at around $150/user/month for basic plans, scaling up to $200+ for premium features with annual contracts.
CloudTalk
specializedVoIP calling solution optimized for sales and support with instant CRM data syncing and power dialer.
Bi-directional CRM sync that automatically logs calls, notes, and outcomes in real-time across platforms like Salesforce and HubSpot
CloudTalk is a cloud-based VoIP phone system designed for sales, support, and customer service teams, offering advanced calling features like IVR, call routing, recording, and SMS alongside deep integrations with over 70 CRMs such as HubSpot, Salesforce, and Pipedrive. It provides real-time analytics, AI-powered insights, and power dialers to streamline communications and boost team productivity. The platform supports international numbers, WhatsApp integration, and scalable cloud PBX for businesses of all sizes.
Pros
- Extensive CRM integrations with automatic call logging and data sync
- Advanced call analytics and AI call transcription for performance insights
- Quick setup with global phone numbers and multi-channel support (voice, SMS, WhatsApp)
Cons
- Advanced features locked behind higher-tier plans
- Pricing can become expensive for larger teams
- Reporting customization is somewhat limited compared to dedicated CRM tools
Best For
Growing sales and support teams needing seamless VoIP telephony integrated with existing CRM systems for efficient customer interactions.
Pricing
Starts at $25/user/month (Essential), $30/user/month (Expert), $50/user/month (Ultimate); annual billing discounts available, custom enterprise plans.
3CX
specializedOpen-standard IP PBX software supporting VoIP with built-in CRM integrations and mobile apps.
Native CRM screen pops and click-to-dial integration across 30+ systems for real-time customer context during calls
3CX is a software-based IP PBX system that delivers VoIP telephony with robust CRM integration capabilities, allowing seamless call logging, screen pops, and customer data access from popular platforms like Salesforce, HubSpot, and Microsoft Dynamics. It supports self-hosted or cloud deployments, unlimited extensions, video conferencing, live chat, and mobile apps for unified communications. The system emphasizes open standards for SIP trunks and offers call center features like queues and reporting tailored for customer interaction management.
Pros
- Cost-effective free edition for up to 10 simultaneous calls
- Strong CRM integrations with over 30 platforms including auto call journaling
- Cross-platform support with web, desktop, and mobile clients
Cons
- Self-hosted setup requires technical expertise and can be complex
- Past security vulnerabilities have raised reliability concerns
- CRM features are integration-focused rather than a full standalone CRM
Best For
Small to medium-sized businesses seeking affordable VoIP with reliable CRM connectivity for sales and support teams.
Pricing
Free self-hosted for up to 10 simultaneous calls; hosted plans start at $150/year for 4 SC, scaling with call volume and features.
Conclusion
Evaluating the top 10 VoIP with CRM tools highlights a range of integrated solutions, each with unique strengths. AI rcall stands out as the top choice, excelling in seamless click-to-call, call logging, and real-time CRM syncing that streamlines workflows. Dialpad and RingCentral follow closely, with their AI-driven capabilities and unified communications making them strong alternatives for varied needs.
Don’t wait—start with AI rcall to unlock its seamless integration and elevate your business communication.
Tools Reviewed
All tools were independently evaluated for this comparison