Quick Overview
- 1#1: SolarWinds VoIP & Network Quality Manager - Provides comprehensive monitoring of VoIP call quality, jitter, MOS scores, packet loss, and network performance metrics.
- 2#2: PRTG Network Monitor - Offers user-friendly VoIP monitoring with sensors for QoS, RTP streams, call statistics, and quality thresholds.
- 3#3: ManageEngine OpManager - Delivers VoIP-specific monitoring for PBX devices, Cisco IP SLA, MOS calculations, and RTP analysis.
- 4#4: VoIPmonitor - Open-source passive monitoring tool capturing SIP/RTP traffic for call detail records, quality graphs, and alerts.
- 5#5: ThousandEyes - Cloud-based platform providing global end-to-end visibility into VoIP performance and user experience.
- 6#6: Obkio - Real-time end-to-end network performance monitoring optimized for VoIP jitter, latency, and packet loss.
- 7#7: Zabbix - Enterprise-grade open-source monitoring with templates for SIP trunk, VoIP device, and protocol surveillance.
- 8#8: Nagios XI - Powerful monitoring platform with plugins for VoIP service availability, performance, and quality tracking.
- 9#9: Dynatrace - AI-driven full-stack observability including VoIP communications, network flows, and synthetic testing.
- 10#10: LogicMonitor - SaaS hybrid monitoring solution collecting VoIP metrics like call quality and device health via collectors.
Tools were ranked by depth of VoIP-specific capabilities, accuracy in measuring metrics like MOS scores and packet loss, user-friendliness, and adaptability to varied organizational needs, ensuring a curated list for both tech-savvy admins and beginners.
Comparison Table
VoIP monitoring software is critical for ensuring reliable communication networks, and this comparison table compares top tools like SolarWinds VoIP & Network Quality Manager, PRTG Network Monitor, ManageEngine OpManager, VoIPmonitor, ThousandEyes, and more, highlighting key features and capabilities. It helps readers evaluate each solution’s strengths to find the right fit for their unique network management needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | SolarWinds VoIP & Network Quality Manager Provides comprehensive monitoring of VoIP call quality, jitter, MOS scores, packet loss, and network performance metrics. | enterprise | 9.4/10 | 9.8/10 | 8.5/10 | 8.2/10 |
| 2 | PRTG Network Monitor Offers user-friendly VoIP monitoring with sensors for QoS, RTP streams, call statistics, and quality thresholds. | enterprise | 8.7/10 | 9.2/10 | 8.0/10 | 7.8/10 |
| 3 | ManageEngine OpManager Delivers VoIP-specific monitoring for PBX devices, Cisco IP SLA, MOS calculations, and RTP analysis. | enterprise | 8.6/10 | 9.0/10 | 7.8/10 | 8.5/10 |
| 4 | VoIPmonitor Open-source passive monitoring tool capturing SIP/RTP traffic for call detail records, quality graphs, and alerts. | specialized | 8.7/10 | 9.2/10 | 7.8/10 | 9.5/10 |
| 5 | ThousandEyes Cloud-based platform providing global end-to-end visibility into VoIP performance and user experience. | enterprise | 8.2/10 | 9.0/10 | 7.5/10 | 7.0/10 |
| 6 | Obkio Real-time end-to-end network performance monitoring optimized for VoIP jitter, latency, and packet loss. | specialized | 8.6/10 | 8.8/10 | 8.7/10 | 8.2/10 |
| 7 | Zabbix Enterprise-grade open-source monitoring with templates for SIP trunk, VoIP device, and protocol surveillance. | enterprise | 7.6/10 | 8.2/10 | 5.8/10 | 9.5/10 |
| 8 | Nagios XI Powerful monitoring platform with plugins for VoIP service availability, performance, and quality tracking. | enterprise | 7.6/10 | 8.2/10 | 6.1/10 | 7.0/10 |
| 9 | Dynatrace AI-driven full-stack observability including VoIP communications, network flows, and synthetic testing. | enterprise | 8.1/10 | 8.4/10 | 7.2/10 | 7.0/10 |
| 10 | LogicMonitor SaaS hybrid monitoring solution collecting VoIP metrics like call quality and device health via collectors. | enterprise | 8.1/10 | 8.5/10 | 7.4/10 | 7.7/10 |
Provides comprehensive monitoring of VoIP call quality, jitter, MOS scores, packet loss, and network performance metrics.
Offers user-friendly VoIP monitoring with sensors for QoS, RTP streams, call statistics, and quality thresholds.
Delivers VoIP-specific monitoring for PBX devices, Cisco IP SLA, MOS calculations, and RTP analysis.
Open-source passive monitoring tool capturing SIP/RTP traffic for call detail records, quality graphs, and alerts.
Cloud-based platform providing global end-to-end visibility into VoIP performance and user experience.
Real-time end-to-end network performance monitoring optimized for VoIP jitter, latency, and packet loss.
Enterprise-grade open-source monitoring with templates for SIP trunk, VoIP device, and protocol surveillance.
Powerful monitoring platform with plugins for VoIP service availability, performance, and quality tracking.
AI-driven full-stack observability including VoIP communications, network flows, and synthetic testing.
SaaS hybrid monitoring solution collecting VoIP metrics like call quality and device health via collectors.
SolarWinds VoIP & Network Quality Manager
enterpriseProvides comprehensive monitoring of VoIP call quality, jitter, MOS scores, packet loss, and network performance metrics.
VoIP Natural Codec Simulation and predicted MOS scoring for proactive quality assessment without actual calls
SolarWinds VoIP & Network Quality Manager (VNQM) is a powerful enterprise-grade solution for monitoring and optimizing VoIP performance across complex networks. It tracks critical metrics like MOS scores, jitter, packet loss, latency, and R-factor in real-time, supporting protocols such as SIP, SCCM, H.323, and MGCP. VNQM integrates deeply with SolarWinds Network Performance Monitor (NPM), providing customizable dashboards, automated alerts, and forensic analysis to troubleshoot issues proactively. This makes it ideal for ensuring high-quality voice communications in large-scale deployments.
Pros
- Comprehensive real-time monitoring of VoIP QoS metrics with MOS predictions and codec analysis
- Seamless integration with SolarWinds Orion platform for unified network and VoIP oversight
- Advanced reporting, customizable dashboards, and automated alerting for quick issue resolution
Cons
- High cost may be prohibitive for small businesses or basic VoIP setups
- Initial setup and configuration require networking expertise
- Primarily on-premises deployment, with limited cloud-native options
Best For
Enterprise IT administrators and network engineers managing large-scale, multi-site VoIP environments who need in-depth performance analytics and integration with broader network monitoring.
Pricing
Perpetual licensing starts at ~$2,500 for 100 elements with annual maintenance; subscription model from ~$1,800/year, scales with monitored VoIP nodes and integrations.
PRTG Network Monitor
enterpriseOffers user-friendly VoIP monitoring with sensors for QoS, RTP streams, call statistics, and quality thresholds.
Dedicated RTP and SIP sensors that calculate real-time MOS scores and stream analysis for precise VoIP quality assessment
PRTG Network Monitor by Paessler is a versatile, all-in-one infrastructure monitoring tool that excels in network oversight, including specialized VoIP monitoring through dedicated sensors for SIP, RTP streams, jitter, packet loss, and MOS scores. It enables real-time tracking of call quality metrics, QoS parameters, and VoIP device health across distributed environments. Customizable dashboards, maps, and alerting ensure proactive issue resolution for VoIP performance.
Pros
- Comprehensive VoIP sensors for SIP, RTP, MOS, jitter, and packet loss monitoring
- Auto-discovery and scalable deployment for large VoIP setups
- Intuitive maps, reports, and real-time alerts for quick troubleshooting
Cons
- Sensor-based licensing can lead to high costs as monitoring scales
- Steeper learning curve for configuring advanced VoIP sensors
- More general network tool than a VoIP-specific solution, lacking deep PBX integrations
Best For
Medium to large enterprises with complex networks requiring robust, integrated VoIP and general infrastructure monitoring.
Pricing
Free for 100 sensors; paid licenses start at ~$1,750 for 500 sensors, scaling up with sensor count plus annual maintenance (~20% of license cost).
ManageEngine OpManager
enterpriseDelivers VoIP-specific monitoring for PBX devices, Cisco IP SLA, MOS calculations, and RTP analysis.
Automated workflow engine for VoIP fault resolution and SLA compliance tracking
ManageEngine OpManager is a robust network monitoring platform that includes specialized VoIP monitoring capabilities, tracking key metrics like MOS scores, jitter, latency, packet loss, and RTP streams for IP PBX, gateways, and VoIP endpoints. It provides fault detection, performance analysis, and QoS monitoring to ensure high-quality voice communications across unified communications environments. The tool integrates with broader network oversight, offering customizable dashboards, real-time alerts, and automated workflows tailored for VoIP health.
Pros
- Comprehensive VoIP metrics including MOS, jitter, and packet loss analysis
- Scalable for enterprise networks with integrated fault and performance management
- Free edition available for small deployments with easy add-on modules
Cons
- Steep learning curve for advanced VoIP configuration and customization
- VoIP features require additional licensing beyond core network monitoring
- User interface feels somewhat dated compared to modern competitors
Best For
Mid-to-large enterprises needing integrated network and VoIP monitoring in a single platform.
Pricing
Free for up to 10 devices; Professional edition starts at ~$395/year for 10 monitors, scaling with device count and add-ons.
VoIPmonitor
specializedOpen-source passive monitoring tool capturing SIP/RTP traffic for call detail records, quality graphs, and alerts.
SQL-accessible packet database for precise call searching and forensic reconstruction
VoIPmonitor is an open-source VoIP monitoring and recording solution that captures SIP signaling and RTP streams from network traffic. It provides detailed call detail records (CDRs), quality metrics like MOS scores, jitter, and packet loss, along with call recording and forensic analysis tools. The platform supports scalable deployment via multiple sensors and offers a web-based GUI for reporting and visualization.
Pros
- Comprehensive packet capture and deep VoIP protocol analysis
- Scalable architecture with sensor clustering for high-volume traffic
- Rich reporting including quality graphs, alerts, and SQL-queryable database
Cons
- Complex setup requiring Linux expertise and packet capturing configuration
- High resource demands on servers for large-scale deployments
- Web interface feels dated and less intuitive for beginners
Best For
Network admins and VoIP providers needing cost-effective, customizable deep monitoring and call forensics.
Pricing
Free open-source software; hardware appliances from €500; paid support and enterprise features available.
ThousandEyes
enterpriseCloud-based platform providing global end-to-end visibility into VoIP performance and user experience.
Global Voice Agent tests that simulate real VoIP calls from thousands of locations to compute precise MOS scores and RTP metrics
ThousandEyes is a Cisco-owned network intelligence platform that delivers end-to-end visibility into network performance, including VoIP traffic, through synthetic testing from global vantage points. It monitors critical VoIP metrics such as jitter, packet loss, latency, and MOS scores to diagnose call quality issues across internet, cloud, and enterprise networks. The platform excels in identifying external network dependencies and path anomalies that impact voice services.
Pros
- Global network of test agents for accurate worldwide VoIP path monitoring
- Advanced analytics with path visualization and instant outage detection
- Seamless integration with Cisco tools and strong alerting capabilities
Cons
- Enterprise-level pricing that's prohibitive for SMBs
- Complex setup and steep learning curve for non-experts
- Less focus on internal PBX signaling compared to dedicated VoIP tools
Best For
Large enterprises with global, hybrid networks requiring comprehensive external VoIP performance visibility.
Pricing
Custom enterprise subscriptions starting at around $10,000/year; volume-based pricing requires sales quote.
Obkio
specializedReal-time end-to-end network performance monitoring optimized for VoIP jitter, latency, and packet loss.
Distributed agent architecture that simulates real VoIP traffic to pinpoint exact network segments causing degradation
Obkio is an agent-based network performance monitoring platform that provides end-to-end visibility into network paths using synthetic traffic testing. For VoIP monitoring, it excels at tracking key metrics like latency, jitter, packet loss, and throughput, while calculating Mean Opinion Score (MOS) to assess call quality. It enables proactive issue detection and root-cause analysis across distributed networks, making it suitable for hybrid and multi-cloud environments.
Pros
- Real-time end-to-end path monitoring with precise issue localization
- Comprehensive VoIP metrics including MOS scoring and jitter analysis
- Intuitive dashboard and automated alerting for quick troubleshooting
Cons
- Higher pricing may deter small businesses
- Requires deploying agents at multiple network points
- Less focus on per-call deep packet inspection compared to VoIP specialists
Best For
Mid-to-large enterprises with distributed networks needing proactive VoIP quality assurance alongside general network monitoring.
Pricing
Starts at $569/month for Starter (5 agents), scales to $2,569/month for Advanced (50 agents); custom Enterprise plans available.
Zabbix
enterpriseEnterprise-grade open-source monitoring with templates for SIP trunk, VoIP device, and protocol surveillance.
Low-Level Discovery (LLD) for automatic detection and monitoring of dynamic VoIP peers, trunks, and endpoints without manual configuration.
Zabbix is an enterprise-class open-source monitoring solution that provides comprehensive IT infrastructure monitoring, including robust support for VoIP systems via pre-built templates for SIP, Asterisk, FreePBX, Kamailio, and other PBX platforms. It tracks critical VoIP metrics such as call quality (MOS scores), latency, jitter, packet loss, RTP streams, and SIP registrations, using agentless methods like SNMP, ICMP, and API integrations. The platform offers customizable dashboards, alerting, and reporting to ensure VoIP network reliability and performance.
Pros
- Completely free and open-source with no licensing costs
- Extensive library of VoIP-specific templates and low-level discovery for dynamic endpoints
- Highly scalable for large-scale deployments with proxy support
Cons
- Steep learning curve and complex initial setup requiring technical expertise
- Outdated UI and dashboards compared to modern SaaS tools
- Limited out-of-the-box VoIP-specific visualizations without customization
Best For
Experienced IT teams in mid-to-large organizations seeking a customizable, cost-free monitoring platform for VoIP integrated with broader infrastructure oversight.
Pricing
Free open-source core; optional paid support subscriptions and appliances starting at around $1,000/year.
Nagios XI
enterprisePowerful monitoring platform with plugins for VoIP service availability, performance, and quality tracking.
Plugin architecture enabling custom VoIP checks for SIP trunking, MOS scoring, and RTP stream analysis
Nagios XI is a robust, enterprise-grade IT infrastructure monitoring platform from nagios.com that extends to VoIP monitoring through a vast library of plugins for SIP, RTP, MOS scores, and PBX systems like Asterisk. It delivers real-time alerts, performance dashboards, and capacity planning tailored to network and VoIP health. While not exclusively a VoIP tool, its flexibility makes it suitable for comprehensive monitoring in hybrid environments.
Pros
- Extensive plugin ecosystem for detailed VoIP metrics like call quality and endpoint status
- Scalable for large enterprise deployments with advanced reporting
- Strong alerting and visualization capabilities for proactive issue resolution
Cons
- Steep learning curve due to configuration-heavy setup
- Web interface feels dated and less intuitive compared to modern tools
- Higher pricing may not suit small VoIP setups
Best For
Enterprises with experienced IT admins needing customizable, scalable monitoring for VoIP alongside general IT infrastructure.
Pricing
Starts at $1,995 one-time for 100 hosts; scales to $24,995+ for unlimited hosts, plus annual support.
Dynatrace
enterpriseAI-driven full-stack observability including VoIP communications, network flows, and synthetic testing.
Davis AI for causal, automated anomaly detection and resolution across VoIP network paths and dependencies
Dynatrace is a leading AI-powered observability platform that provides full-stack monitoring across applications, infrastructure, cloud, and networks. For VoIP monitoring, it leverages network observability to track SIP/RTP protocols, measure call quality metrics like jitter, packet loss, and MOS scores, and correlate issues with end-user experience via Real User Monitoring (RUM) and synthetics. While not exclusively a VoIP tool, it excels in enterprise-scale environments by integrating VoIP performance into holistic IT visibility.
Pros
- AI-driven root cause analysis (Davis AI) quickly pinpoints VoIP issues
- Comprehensive network flow monitoring for SIP/RTP traffic and quality metrics
- Scalable for hybrid/multi-cloud environments with automatic discovery
Cons
- High cost makes it less viable for SMBs or VoIP-only use cases
- Steep learning curve due to extensive feature set
- Lacks some niche VoIP-specific tools like detailed endpoint agent monitoring
Best For
Enterprises with complex, distributed IT stacks needing integrated VoIP monitoring alongside full application and infrastructure observability.
Pricing
Custom enterprise licensing based on host units or data ingestion; typically starts at $0.10-$0.25 per host/hour or thousands per month for mid-scale deployments.
LogicMonitor
enterpriseSaaS hybrid monitoring solution collecting VoIP metrics like call quality and device health via collectors.
Out-of-the-box VoIP monitoring datasources with automated discovery and key performance metrics like MOS and jitter analysis
LogicMonitor is a cloud-based IT infrastructure monitoring platform that extends to VoIP systems, providing visibility into call quality metrics like MOS scores, jitter, packet loss, latency, and RTP streams for platforms such as Cisco CUCM, Avaya, and Microsoft Teams. It offers agentless monitoring, customizable dashboards, and advanced alerting to proactively manage VoIP performance across hybrid environments. While powerful for enterprise-scale monitoring, it's more general-purpose than VoIP-specific tools.
Pros
- Extensive pre-built datasources for major VoIP platforms including Cisco, Avaya, and SIP trunks
- Real-time alerting and AIOps-driven anomaly detection for quick issue resolution
- Scalable for large enterprises with multi-tenant support and integrations
Cons
- High cost makes it less viable for small teams focused solely on VoIP
- Steep learning curve due to broad feature set beyond VoIP monitoring
- Limited specialized VoIP reporting compared to dedicated tools
Best For
Large enterprises with complex hybrid IT infrastructures needing comprehensive monitoring that includes VoIP alongside other systems.
Pricing
Custom enterprise subscription pricing, typically starting at $2,000-$5,000/month based on device count and modules, with annual contracts.
Conclusion
The review of ten leading VoIP monitoring solutions revealed a strong field, with three tools standing out. SolarWinds VoIP & Network Quality Manager claimed the top spot, offering comprehensive coverage of call quality, jitter, and network performance metrics. PRTG Network Monitor and ManageEngine OpManager followed, each excelling in user-friendly design and specialized features for distinct needs.
For a reliable edge in managing VoIP performance, start with the top-ranked SolarWinds VoIP & Network Quality Manager—its depth of features makes it a smart choice for organizations aiming to optimize communications.
Tools Reviewed
All tools were independently evaluated for this comparison