GITNUXSOFTWARE ADVICE
Communication MediaTop 10 Best Virtual Reception Software of 2026
Top 10 virtual reception software ranked for call routing, after-hours coverage, and reporting, with technical notes for admins.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
Gitnux may earn a commission through links on this page — this does not influence rankings. Editorial policy
Goodcall is the best pick for consistent inbound pickup and schedule-based routing when you want an AI receptionist that also captures lead details without making your team chase callers, whereas AnswerConnect suits offices that prefer receptionist-style queues with schedule rules, and if you’re budget-first Grasshopper fits quick forwarding-style coverage.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Goodcall
Live answering routing tied to business-hours and after-hours rules that decide who receives calls.
Built for fits when inbound calls need consistent human pickup with schedule-based routing control..
Dialzara
Editor pickAPI-driven call handling automation that can synchronize routing decisions with external systems.
Built for fits when a small office needs rule-based call distribution with after-hours coverage and integration automation..
AnswerConnect
Editor pickLive answering configuration with overflow and schedule rules that keeps receptionist behavior consistent across peak and after-hours.
Built for fits when offices need receptionist-style routing with queue overflow and schedule rules..
Related reading
Comparison Table
Virtual reception software sits on the inbound path and turns calls and chats into structured outcomes like lead capture, appointment booking, and ticket handoff. This ranked list favors systems with inspectable automation, integration APIs, and configuration that supports auditability, so engineering-adjacent teams can compare data models and throughput rather than marketing claims.
Goodcall
AI-firstAI phone agent and virtual receptionist software for answering calls, booking appointments, and capturing leads.
Live answering routing tied to business-hours and after-hours rules that decide who receives calls.
Goodcall’s core capability is live answering tied to configurable routing, so callers reach an agent instead of waiting on a static auto-attendant. Configuration includes business hours rules and after-hours routing, plus call queuing behaviors that determine which destinations get calls first. Call logging and call analytics provide visibility into call outcomes, answer rates, and handling patterns.
A notable tradeoff is that deeper IVR tree complexity and multi-level self-service paths are not the primary focus compared with tools built around large menu flows. Goodcall fits best when inbound calls need human pickup with consistent routing and when the main control is who receives the call based on hours, schedules, or number-based conditions.
- +Business-hours and after-hours routing keeps inbound coverage consistent
- +Live answering reduces caller drop-off versus queue-only workflows
- +Call logging and analytics support operational reviews of inbound handling
- +Routing configuration is usable without building IVR trees
- –Complex multi-level IVR design is less central than human answering
- –Advanced number provisioning and carrier controls are not the focus
- –Automation hooks beyond routing are limited compared with API-first vendors
- –Queue strategy tuning can require careful destination ordering
Operations and reception teams
Route calls by business-hours rules
Fewer missed calls
Sales teams
Send new leads to the right agent
Faster lead response
Show 2 more scenarios
Customer support managers
Triage overflow calls to queues
Improved handling coverage
Queue behavior and routing determine which destination handles calls when agents are busy.
Front-desk supervisors
Audit call outcomes with call analytics
Better operational visibility
Call logging and analytics support review of answer rates and handling patterns.
Best for: Fits when inbound calls need consistent human pickup with schedule-based routing control.
More related reading
Dialzara
AI-firstAI virtual receptionist software that answers calls, captures caller details, and routes conversations.
API-driven call handling automation that can synchronize routing decisions with external systems.
Dialzara targets teams that want predictable call flow control without building custom IVR trees for every scenario. Admin configuration focuses on business-hours rules, after-hours routing, and destination selection for each call path. Call logs and reporting support operational monitoring, especially when multiple ring targets are involved.
A tradeoff appears in governance depth when call routing changes must be tightly controlled across many admins and departments. Dialzara fits best for a single location or a small set of teams where one admin group manages routing rules and destinations, then handles exceptions manually when needed.
- +Configurable routing rules for business hours and after-hours destinations
- +Ring group style distribution to multiple extensions or numbers
- +Voicemail delivery options for off-hours coverage workflows
- +API and automation surface supports integration with external systems
- –Advanced multi-admin governance for routing edits may require internal discipline
- –Complex, deep IVR trees are not the primary focus
- –Third-party integration breadth depends on available API connectors
- –Warm transfer workflows require consistent extension and routing setup
Operations managers
After-hours calls routed to on-call desk
Fewer missed calls
Reception leads
Live answering with department ring groups
Faster internal handoff
Show 2 more scenarios
RevOps and CX admins
CRM click-to-call with automated logging
Cleaner call records
The API surface supports synchronizing call metadata with external customer systems and workflows.
IT administrators
Provision destinations via automation
Lower manual setup time
Automated configuration helps keep extensions and routing destinations aligned across environments.
Best for: Fits when a small office needs rule-based call distribution with after-hours coverage and integration automation.
AnswerConnect
SMBVirtual receptionist platform for 24/7 call answering, live chat, and appointment booking.
Live answering configuration with overflow and schedule rules that keeps receptionist behavior consistent across peak and after-hours.
AnswerConnect is a virtual reception solution built around live call handling, routing rules, and schedule-based operations for business hours and after-hours coverage. Call distribution can target ring groups and hunt-style strategies so callers reach the intended team without manual intervention. Configuration centers on receptionist logic, agent availability settings, and voicemail handling so overflow paths remain predictable.
A tradeoff appears in deeper automation needs that require custom calling workflows beyond the provided routing and scripted handling. AnswerConnect fits best for offices that want controlled overflow behavior, consistent receptionist responses, and predictable handoff paths when the call volume spikes or teams change.
- +Schedule-based receptionist routing keeps after-hours handling consistent
- +Ring-group style distribution reduces dependence on manual call transfer
- +Voicemail paths remain configurable when no agents are available
- +Calendar and click-to-call workflows support faster agent context
- –Advanced custom call flows need workarounds beyond standard routing
- –Multi-site governance can require extra admin coordination
- –Call logging granularity may not match teams needing heavy analytics
Front desk and office admins
Maintain receptionist coverage and overflow
Fewer missed calls
Sales teams
Route leads to available reps
Faster lead response
Show 2 more scenarios
Customer support managers
Handle after-hours ticket intake
Continuity outside business hours
After-hours rules direct calls to receptionist handling and voicemail capture for later triage.
Operations and scheduling teams
Coordinate calls with appointment context
Less time on admin steps
Calendar-aware click-to-call workflows help agents place calls with relevant scheduling details.
Best for: Fits when offices need receptionist-style routing with queue overflow and schedule rules.
Moneypenny
enterpriseVirtual receptionist software and answering platform for calls, chats, and customer contact handling.
Human-led call handling with configurable after-hours and holiday routing backed by structured call records.
Moneypenny delivers virtual reception with live call handling rather than only automated routing. It supports call answering workflows built around business hours, after-hours coverage, and structured call forwarding to the right team.
Teams can route calls using configurable call handling rules and keep internal staff aligned through call records and message handling. The strongest fit is a reception model that needs consistent human-first interactions with clear operational control.
- +Live answering workflow keeps customer interactions human-first
- +Business hours and holiday handling reduce missed or misrouted calls
- +Configurable call routing supports ring groups and targeted forwarding
- +Call logging and message delivery create a clear after-call trail
- –Deeper automation and integrations depend on supported API or partner setup
- –IVR tree complexity is limited compared with fully self-managed auto-attendants
- –Advanced CRM click-to-call workflows require careful configuration
- –Audit and governance controls can feel less granular than enterprise contact centers
Best for: Fits when teams need consistent human reception with controlled routing and dependable call logging.
Grasshopper
SMBVirtual phone system with call forwarding, extensions, and automated greetings for receptionist-style coverage.
Call-flow builder that combines business-hours logic with transfer and voicemail steps in one editor view.
Grasshopper provides a hosted virtual phone system with a browser-based call flow editor for routing inbound calls to live answering, voicemail, or transfers. The service supports DID number provisioning and call routing rules that define business hours, after-hours behavior, and where calls go when no one picks up.
Configuration centers on voice menu paths and ring strategies, with call logging available for activity review. Automation options are mainly driven through integrations such as calendar and CRM click-to-call rather than deep developer-defined workflows.
- +Browser call-flow editor for routing without telephony hardware
- +Supports DID number provisioning for new local or toll-free lines
- +Voicemail-to-email plus voicemail transcription for async handling
- +Calendar and CRM click-to-call integrations support appointment-driven routing
- –Advanced multi-level IVR trees are limited compared with enterprise auto-attendant vendors
- –Warm transfer options lack detailed per-destination screening controls
- –No exposed API surface for programmatic call-flow and routing changes
Best for: Fits when small teams need fast inbound routing setup with voicemail and click-to-call integrations.
Abby Connect
SMBVirtual receptionist platform focused on call answering, scheduling, and client intake for small teams.
Live answering workflows with structured call disposition capture, so handled-call outcomes are reviewable for dispatchers and admins.
Abby Connect delivers live answering and call routing for teams that need a human to handle calls when internal staff are unavailable. It supports configurable business hours, overflow routing, and message handling flows that keep callers moving toward the right outcome.
The service also includes voicemail-to-email and call logging that help with follow-up and internal visibility. Automation is centered on routing rules rather than a developer-facing IVR builder, so integration depth is most relevant around call disposition and desk workflows.
- +Configurable business-hours and after-hours routing logic for consistent caller handling
- +Voicemail-to-email delivery supports fast follow-up by non-phone teams
- +Call logging and disposition records support staff review and training loops
- +Live answering with scripted handling reduces variance across callers
- –IVR tree customization depth is limited compared with fully self-serve auto-attendant platforms
- –Advanced call analytics and real-time dashboards are not as granular as higher-tier reception suites
- –Integration options focus on desk workflows and call outcomes rather than CRM-level automation
- –Complex multi-office governance needs more careful rule design to prevent misrouting
Best for: Fits when teams want human live answering with rule-based routing and reliable voicemail-to-email follow-up.
PATLive
SMBVirtual receptionist software and answering platform with call handling, scripting, and lead capture.
Agent workspace for scripted live answering with structured handoff steps for consistent reception outcomes.
PATLive centers virtual reception on live agents with a guided operator workspace, so calls can be handled with consistent scripts and handoffs. The core workflow supports call routing rules for business hours and after-hours coverage, plus call logging for later review.
PATLive also connects to common business tools for scheduling and presence updates, reducing manual coordination between reception and teams. The result is a controlled answering flow that focuses on operational execution rather than IVR-only self-service.
- +Live operator console makes consistent reception handling more repeatable
- +Business-hours and after-hours routing rules support clear coverage boundaries
- +Call logging provides usable records for internal follow-up
- +Integrations reduce manual lookups for schedules and team availability
- –Routing logic needs careful mapping to match real-world call flows
- –Limited visibility into real-time queue health for supervisors can slow troubleshooting
- –Warm transfer and coaching features can feel less granular than agent-based rivals
- –Call recording and transcript workflows require extra operational setup discipline
Best for: Fits when teams need human live answering with controlled scripts and routing, not IVR-only self-serve.
Nexa
SMBReceptionist and contact center platform that handles inbound calls, web chat, and lead qualification.
Scripted receptionist intake that drives standardized outcomes and downstream notifications based on call answers.
Nexa delivers virtual receptionist call handling with configurable routing, receptionist-style answering, and contact capture workflows. The system focuses on inbound call control through rules and call scripts, then hands off callers to teams and destinations.
Nexa also supports operational controls for managing availability windows, exception handling, and message delivery. Automation is centered on call outcomes that feed into downstream notifications and integrations used by front-desk and admin teams.
- +Rule-based routing with flexible conditions for business hours and exceptions
- +Call scripts for guided receptionist intake and consistent caller messaging
- +Centralized monitoring of call outcomes and queue behavior across teams
- +Extensible integrations for sending call outcomes to business systems
- –Advanced routing complexity can require careful configuration to avoid misroutes
- –Reporting depth for call quality signals is limited versus analytics-focused competitors
- –Tight CRM click-to-call workflows depend on the available integration endpoints
- –Transfer and handoff behavior can vary by destination setup complexity
Best for: Fits when a team needs configurable virtual receptionist workflows with consistent intake and rule-based routing.
Aircall
API-firstCloud phone system with AI and call management features that support receptionist and front-desk workflows.
Automation-ready call event API for routing decisions and downstream workflow actions.
Aircall delivers virtual reception with inbound call routing, live answering workflows, and voicemail handling tied to business phone numbers. It integrates calling with common sales and support systems through a defined automation and API surface used for routing, tagging, and call status events.
Admin configuration focuses on call flows, availability rules, and team assignment rather than custom IVR building inside the UI. Strong auditability comes from call logging and analytics that support routing review and operational reporting.
- +Clear inbound routing logic for teams and shared lines
- +Good call analytics for monitoring answer and transfer outcomes
- +Events and API support workflow automation tied to calls
- +Voicemail handling workflows align with common reception needs
- –Advanced call flow customization can feel constrained versus full IVR builders
- –Reporting depth lags systems that expose more queue and agent-level metrics
- –Some governance controls require process discipline to avoid routing drift
- –Complex org setups can increase admin overhead for routing rules
Best for: Fits when teams need managed reception routing with CRM-aware call workflows.
Slang.ai
vertical specialistAI phone answering system built for front-desk automation, reservations, and routine caller questions.
AI-driven caller qualification that creates structured handoff details for downstream routing and follow-up.
Slang.ai focuses on virtual reception workflows built around conversational AI that can qualify callers and route them to the right next step. It supports business-hours handling with dynamic routing rules and voice interactions that can capture intent before a transfer. The solution is geared toward teams that want call handling to feed downstream processes like ticketing or scheduling with minimal manual intervention.
- +Conversational intake that reduces front-desk back-and-forth
- +Call routing logic that adapts after AI collects details
- +Integration-friendly handoff to scheduling or ticket workflows
- +Clear admin screens for routing and hours rules
- –More advanced routing needs careful conversation design
- –Not every edge case is handled without adding more intents
- –Limited visibility into agent-level audio details compared to recorder-first tools
- –Higher dependency on correct caller speech for best outcomes
Best for: Fits when teams want AI-assisted live answering and routing with hands-off caller qualification.
Conclusion
After evaluating 10 communication media, Goodcall stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right virtual reception software
This buyer's guide covers virtual reception software workflows for call answering, routing, after-hours handling, voicemail handling, and appointment or intake handoffs across Goodcall, Dialzara, AnswerConnect, Moneypenny, Grasshopper, Abby Connect, PATLive, Nexa, Aircall, and Slang.ai.
It focuses on decision criteria that change outcomes in live answering and routing operations. It also covers where tools cap out on advanced IVR building and analytics depth, so buyers can match the product to their reception model.
Virtual receptionist software that routes calls to agents and workflows
Virtual reception software answers inbound calls and directs callers through schedule-aware routing into live answering teams, ring-group destinations, or voicemail and message flows. It reduces missed calls by enforcing business-hours rules, after-hours rules, and overflow behavior when no agents are available. Teams then use call logging and call outcome signals for follow-up and operational review.
Goodcall and AnswerConnect illustrate the category through live answering behavior tied to business-hours and after-hours rules, plus routing logic that keeps reception consistent across peak and off-hours. For teams that prioritize developer-driven automation, Dialzara and Aircall emphasize automation through an API and call event workflows that can drive routing decisions.
Evaluation criteria for virtual reception routing, answering, and automation control
Virtual reception tools differ most when the system decides what happens next during real calls. The biggest gaps show up in schedule control, overflow behavior, the depth of call scripts and call flows, and the amount of automation surface available to integrate with other systems.
These criteria map to how reception outcomes are controlled and audited across Goodcall, Dialzara, AnswerConnect, Moneypenny, Grasshopper, Abby Connect, PATLive, Nexa, Aircall, and Slang.ai.
Live answering routing tied to business-hours and after-hours rules
Goodcall routes live answering outcomes based on business-hours and after-hours rules, which keeps coverage consistent when staff availability changes. AnswerConnect also focuses on schedule rules with overflow behavior so receptionist behavior stays stable across peak and after-hours.
API-driven call handling automation for routing decisions
Dialzara uses an API-driven approach to synchronize routing decisions with external systems, which matters for offices coordinating reception with other customer systems. Aircall provides automation-ready call event API support that enables downstream workflow actions tied to call status events.
Queue and overflow handling when agents are unavailable
AnswerConnect includes queue overflow and schedule rules designed to reduce missed calls during peak demand. Nexa and Moneypenny both center reception behavior on routing control, but AnswerConnect is the clearer choice when overflow logic must be consistent.
Scripted receptionist intake with structured call outcomes
Nexa uses call scripts for guided intake that generates standardized outcomes and drives downstream notifications. Abby Connect and PATLive emphasize structured reception outcomes as well, but Abby Connect captures disposition records for reviewable handled-call outcomes.
Call-flow building for routing, voicemail steps, and transfers
Grasshopper provides a browser call-flow editor that combines business-hours logic with transfer and voicemail steps in one editor view. PATLive also supports scripted live answering with guided operator workspace steps, but Grasshopper is geared toward routing-path authoring rather than agent-console execution.
Call logging and operational analytics for routing review
Goodcall supports call logging and analytics for operational review of inbound handling, which helps teams audit routing outcomes. Aircall provides call analytics and events tied to call status that support monitoring of answer and transfer outcomes, while Abby Connect records structured call dispositions for internal visibility.
Decision steps for matching virtual reception software to reception operations
A good choice matches the product to how calls should be handled under schedule changes, staffing gaps, and inbound workload spikes. The decision framework below starts with the required level of human involvement and then moves to automation and governance needs.
The steps also separate products that expect configuration through routing rules from products that expect call-flow or conversational design, so tool selection aligns with real setup work.
Pick the reception model: human-first vs AI-qualified vs routing-only
Goodcall, Moneypenny, Abby Connect, and PATLive target human-led live answering flows with scripted or structured handling so calls are handled by an operator or reception team. Slang.ai targets AI-driven caller qualification that captures intent before routing to the next step, which changes what must be designed in advance.
Match schedule logic and overflow behavior to staffing reality
If coverage must remain consistent across business-hours and after-hours handoffs, Goodcall and AnswerConnect are strong fits because their standout routing ties live outcomes to schedule rules. If calls must still progress when agents are missing, AnswerConnect is built around queue overflow behavior with schedule rules.
Choose the configuration depth for call paths and IVR complexity
If a browser call-flow editor that combines business-hours, transfers, and voicemail steps is the main workflow, Grasshopper is designed for that setup path. If custom call flows require deeper telephony logic beyond standard routing, Dialzara, AnswerConnect, and Aircall may require more workaround effort because complex multi-level IVR design is not central in multiple tools.
Decide whether integrations must be automation-driven via API or connector workflows
If routing decisions must sync with external systems such as lead intake, ticketing, or CRM workflows through programmatic automation, Dialzara and Aircall are aligned with API-driven call handling and call event workflows. If integrations primarily support click-to-call context and appointment workflows, AnswerConnect and Grasshopper emphasize calendar and click-to-call integrations rather than exposing a deep developer-defined workflow surface.
Validate reporting and audit needs against call outcomes and disposition granularity
For teams that require operational review of inbound handling decisions, Goodcall provides call logging and analytics built for routing review. For teams that need reviewable handled-call outcomes for dispatchers and admins, Abby Connect captures structured call disposition records, while Aircall focuses on analytics tied to call status events.
Which organizations get the best reception outcomes from each tool
Virtual reception software fits teams that must answer and route inbound calls consistently across business hours, after-hours coverage, and staffing variation. It also fits teams that need standardized intake outcomes so handoffs into downstream workflows stay accurate.
The segments below map directly to the best-fit descriptions for each tool and describe why each product aligns to that reception workload.
Offices that need consistent human pickup with schedule-based routing control
Goodcall fits this segment because live answering routing is tied to business-hours and after-hours rules that decide who receives calls. Moneypenny is also built for human-led call handling with configurable after-hours and holiday routing backed by structured call records.
Small offices that need rule-based call distribution plus integration-driven automation
Dialzara fits because configurable business-hours and after-hours routing directs calls to ring groups and destinations, and its API-driven automation can synchronize routing decisions with external systems. Aircall fits teams that want managed routing with CRM-aware call workflows through a call event API for downstream actions.
Teams that must keep receptionist behavior consistent during peak demand and off-hours
AnswerConnect fits because overflow and schedule rules are configured to keep receptionist routing behavior consistent when inbound volume increases or agents are unavailable. Grasshopper fits smaller teams that still need fast routing setup paired with voicemail and click-to-call integrations.
Operations teams that need standardized intake outcomes and reviewable disposition capture
Abby Connect fits because live answering workflows include structured call disposition capture that keeps handled-call outcomes reviewable for dispatchers and admins. Nexa fits teams that want scripted receptionist intake that drives standardized outcomes and downstream notifications based on call answers.
Front desks that want AI-qualified intake and hands-off routing to scheduling or tickets
Slang.ai fits teams that want AI-driven caller qualification that creates structured handoff details for downstream routing and follow-up. PATLive fits teams that want agent workspace execution with guided operator scripts for consistent reception outcomes.
Pitfalls that break reception performance or admin control
Virtual reception deployments fail when the product is chosen for the wrong call path depth, the wrong automation surface, or the wrong reporting granularity. Several tools also require operational discipline in routing configuration to prevent misroutes.
The mistakes below map to the concrete limitations and operational challenges described across the ten reviewed tools.
Choosing a tool for deep multi-level IVR design when that workflow is not central
Grasshopper and Abby Connect both limit IVR tree customization depth compared with fully self-managed auto-attendant platforms. Select Goodcall or Dialzara when schedule-based routing and live answering control matter more than heavy IVR tree construction.
Assuming integrations will provide the required automation surface without API or event support
Grasshopper and AnswerConnect emphasize calendar and click-to-call workflows and can depend on available integration endpoints for deeper automation. Dialzara and Aircall provide API and call event surfaces for routing decisions, which reduces friction when automation must be programmatic.
Overlooking governance complexity in multi-admin or multi-office routing edits
Dialzara can require governance discipline for routing edits in advanced multi-admin setups. Aircall also notes that complex org setups can increase admin overhead for routing rules, so role clarity and change control must be planned during configuration.
Under-specifying conversation design and handoff steps for AI-qualified routing
Slang.ai requires correct caller speech and more careful conversation design for advanced routing scenarios. Run a structured intent and routing test workflow before replacing or expanding live answering paths so misroutes do not propagate.
Expecting queue health visibility and real-time supervisor troubleshooting out of the box
PATLive lists limited visibility into real-time queue health for supervisors, which can slow troubleshooting when call routing issues appear. If real-time queue health must be monitored at supervisor level, prefer tools that center operational monitoring and analytics such as Goodcall or Aircall.
How We Selected and Ranked These Tools
We evaluated Goodcall, Dialzara, AnswerConnect, Moneypenny, Grasshopper, Abby Connect, PATLive, Nexa, Aircall, and Slang.ai on features coverage, ease of use, and value, with features carrying the most weight in the overall score. Ease of use and value each received the same share of weight, so operational setup friction and day-to-day usefulness materially affected placement.
This editorial scoring relied on the specific capabilities described for each tool, including live answering behavior tied to business-hours and after-hours rules, API or call event automation for routing decisions, overflow handling when agents are unavailable, and how call logging and call disposition records support operational review.
Goodcall separated from lower-ranked options because live answering routing is explicitly tied to business-hours and after-hours rules that decide who receives calls. That scheduling-aware routing control maps directly to the features factor and supports consistent inbound coverage, which improved both the features and ease-of-use outcomes for the tool.
Frequently Asked Questions About virtual reception software
How do virtual reception tools connect business-hours routing to live agents?
What integration and API options matter for automating routing and call outcomes?
When teams want SSO and security controls, what should be verified in admin access?
How does data migration work when switching from an existing receptionist or IVR setup?
What admin controls are used to manage schedules, holiday handling, and exceptions?
What breaks if call routing rules conflict with availability settings across teams?
Which tools support appointment scheduling and CRM-style click-to-call workflows for receptionist routing?
How should teams evaluate call logging and analytics for operational review?
Where does conversational AI fit into virtual reception routing, and what tradeoff comes with it?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
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