Top 10 Best Video Call Center Software of 2026

Genesys Cloud CX is a premier cloud-based contact center platform that delivers robust video call center capabilities through native WebRTC video support, enabling high-quality video engagements across web, mobile, and desktop channels. It integrates video calls seamlessly with omnichannel routing, AI-driven analytics, workforce optimization, and real-time collaboration tools like screen sharing and annotations. This solution empowers businesses to scale video operations effortlessly while enhancing customer experiences with personalized, secure interactions.

NICE CXone is a comprehensive cloud-based customer experience platform that integrates video call center capabilities with omnichannel routing, AI-driven analytics, and workforce management. It enables secure, high-quality video interactions for customer service, complete with screen sharing, recording, and real-time collaboration tools. Designed for enterprise-scale operations, it optimizes video engagements through predictive routing and performance insights to elevate customer satisfaction.

Five9 is a cloud-based contact center platform (CXone) that integrates video calling as part of its omnichannel capabilities, allowing agents to escalate interactions to video chats for enhanced customer support. It combines video with voice, chat, email, and SMS in a unified interface, leveraging AI for routing and analytics. Primarily designed for enterprise-scale operations, it supports high-volume video engagements with features like screen sharing and recording.

Talkdesk is an AI-powered cloud contact center platform that integrates video calling as part of its omnichannel capabilities, enabling agents to launch secure video sessions directly from the agent workspace. It supports features like screen sharing, co-browsing, and real-time collaboration to resolve customer issues faster. The platform leverages AI for intelligent routing, sentiment analysis, and post-call analytics to optimize video interactions within high-volume call centers.

Cisco Webex Contact Center is a cloud-based omnichannel platform that delivers advanced contact center capabilities, including high-quality video calls, voice, chat, and email interactions. It integrates AI-driven routing, analytics, and agent assistance tools to enhance customer experiences and operational efficiency. Designed for enterprises, it scales seamlessly with Webex's collaboration ecosystem for video-enabled agent-customer engagements.

Zoom Contact Center is an omnichannel platform built on Zoom's video expertise, enabling agents to manage customer interactions via video calls, voice, chat, SMS, email, and social channels. It features intelligent routing, AI-driven insights, real-time analytics, and workforce management tools for efficient operations. Supervisors gain visibility through dashboards and reporting, while agents benefit from a unified interface for handling high-volume contacts.

RingCentral Contact Center is a cloud-based omnichannel platform that integrates voice, video, chat, email, and social channels for comprehensive customer engagement. It supports video calls within the contact center environment, enabling agents to conduct face-to-face interactions with AI-driven routing, real-time coaching, and performance analytics. Designed for scalability, it leverages RingCentral's unified communications backbone to deliver seamless video experiences alongside traditional call center functions.

8x8 Contact Center is a cloud-based omnichannel platform that integrates video calling, voice, chat, email, and social media interactions for customer service teams. It enables agents to escalate calls to video sessions seamlessly, providing visual context for better issue resolution. Powered by AI analytics and automation, it supports scalable contact center operations with real-time insights and workforce management.

Vonage Contact Center is a cloud-based omnichannel platform that delivers advanced contact center capabilities, including high-definition video calling for customer-agent interactions. It supports video escalation from voice, chat, or email, along with screen sharing, co-browsing, and real-time collaboration tools. The solution integrates deeply with CRMs like Salesforce and Microsoft Dynamics, providing AI-driven analytics, workforce management, and global scalability for enterprise-grade performance.

Twilio Flex is a highly programmable cloud contact center platform that enables businesses to build custom omnichannel experiences, including video calling via Twilio's Programmable Video APIs. It provides agents with a unified interface for handling voice, chat, SMS, and video interactions, with deep customization options for workflows, routing, and reporting. While powerful for scalable video-enabled call centers, it requires technical expertise to fully leverage its capabilities.