Quick Overview
- 1#1: IBM Maximo - AI-powered enterprise asset management platform that optimizes work orders, predictive maintenance, and field service for utilities.
- 2#2: Cityworks - GIS-integrated asset and work management software designed for utilities and public sector work order tracking and mobile workforce.
- 3#3: Oracle Utilities Work and Asset Management - Cloud-based solution for managing utility work processes, assets, scheduling, and compliance across electric, gas, and water sectors.
- 4#4: ServiceMax - Field service and asset management platform that streamlines work orders, technician dispatching, and service lifecycle for utilities.
- 5#5: IFS Cloud - Industry-specific ERP with advanced asset management, work order processing, and service management for asset-intensive utilities.
- 6#6: Infor CloudSuite EAM - Comprehensive enterprise asset management system supporting preventive maintenance, work orders, and inventory for utilities.
- 7#7: CHAMPS - Integrated CMMS/EAM software for regulated utilities, handling work management, asset tracking, and regulatory compliance.
- 8#8: VUEWORKS - GIS-centric platform for utility asset management, work orders, inspections, and mobile field operations.
- 9#9: Cartegraph - Asset management software with work order functionality, analytics, and GIS integration for utility infrastructure maintenance.
- 10#10: PubWorks - Modular work management system for utilities, covering work orders, permitting, asset tracking, and citizen requests.
These tools were evaluated based on key capabilities including AI-driven predictive maintenance, GIS integration, cloud scalability, and support for multi-sector utility operations, along with usability, technical reliability, and value proposition for asset-intensive organizations.
Comparison Table
Discover a comparative overview of top utility work management software, featuring IBM Maximo, Cityworks, Oracle Utilities Work and Asset Management, ServiceMax, IFS Cloud, and more, designed to guide you in selecting the right tool for your operations. This table outlines key capabilities, integration strengths, and use cases, enabling you to evaluate which solution best fits your utility asset and work management needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | IBM Maximo AI-powered enterprise asset management platform that optimizes work orders, predictive maintenance, and field service for utilities. | enterprise | 9.4/10 | 9.8/10 | 7.2/10 | 8.5/10 |
| 2 | Cityworks GIS-integrated asset and work management software designed for utilities and public sector work order tracking and mobile workforce. | enterprise | 8.7/10 | 9.4/10 | 7.6/10 | 8.1/10 |
| 3 | Oracle Utilities Work and Asset Management Cloud-based solution for managing utility work processes, assets, scheduling, and compliance across electric, gas, and water sectors. | enterprise | 8.7/10 | 9.3/10 | 7.8/10 | 8.2/10 |
| 4 | ServiceMax Field service and asset management platform that streamlines work orders, technician dispatching, and service lifecycle for utilities. | enterprise | 8.7/10 | 9.3/10 | 7.8/10 | 8.2/10 |
| 5 | IFS Cloud Industry-specific ERP with advanced asset management, work order processing, and service management for asset-intensive utilities. | enterprise | 8.4/10 | 8.7/10 | 7.5/10 | 8.0/10 |
| 6 | Infor CloudSuite EAM Comprehensive enterprise asset management system supporting preventive maintenance, work orders, and inventory for utilities. | enterprise | 8.4/10 | 9.1/10 | 7.6/10 | 8.0/10 |
| 7 | CHAMPS Integrated CMMS/EAM software for regulated utilities, handling work management, asset tracking, and regulatory compliance. | enterprise | 8.1/10 | 8.5/10 | 7.6/10 | 7.9/10 |
| 8 | VUEWORKS GIS-centric platform for utility asset management, work orders, inspections, and mobile field operations. | specialized | 8.1/10 | 8.5/10 | 8.0/10 | 7.8/10 |
| 9 | Cartegraph Asset management software with work order functionality, analytics, and GIS integration for utility infrastructure maintenance. | enterprise | 8.1/10 | 8.6/10 | 7.4/10 | 7.9/10 |
| 10 | PubWorks Modular work management system for utilities, covering work orders, permitting, asset tracking, and citizen requests. | specialized | 7.6/10 | 8.2/10 | 7.4/10 | 7.3/10 |
AI-powered enterprise asset management platform that optimizes work orders, predictive maintenance, and field service for utilities.
GIS-integrated asset and work management software designed for utilities and public sector work order tracking and mobile workforce.
Cloud-based solution for managing utility work processes, assets, scheduling, and compliance across electric, gas, and water sectors.
Field service and asset management platform that streamlines work orders, technician dispatching, and service lifecycle for utilities.
Industry-specific ERP with advanced asset management, work order processing, and service management for asset-intensive utilities.
Comprehensive enterprise asset management system supporting preventive maintenance, work orders, and inventory for utilities.
Integrated CMMS/EAM software for regulated utilities, handling work management, asset tracking, and regulatory compliance.
GIS-centric platform for utility asset management, work orders, inspections, and mobile field operations.
Asset management software with work order functionality, analytics, and GIS integration for utility infrastructure maintenance.
Modular work management system for utilities, covering work orders, permitting, asset tracking, and citizen requests.
IBM Maximo
enterpriseAI-powered enterprise asset management platform that optimizes work orders, predictive maintenance, and field service for utilities.
Maximo Predict's AI-powered anomaly detection and predictive failure forecasting using IoT data
IBM Maximo is a comprehensive enterprise asset management (EAM) platform designed for utilities, offering robust work order management, asset lifecycle tracking, and predictive maintenance for complex infrastructure like power grids and pipelines. It integrates seamlessly with GIS, IoT sensors, and ERP systems to optimize field operations, scheduling, and resource allocation. With AI-driven analytics via Maximo Application Suite, it enables utilities to reduce downtime, enhance safety compliance, and improve operational efficiency at scale.
Pros
- Unmatched depth in asset and linear asset management tailored for utilities
- Advanced AI, IoT, and predictive analytics for proactive maintenance
- Scalable mobile workforce tools with strong GIS and ERP integrations
Cons
- Steep learning curve and complex configuration
- High implementation costs and long deployment timelines
- Premium pricing not ideal for small utilities
Best For
Enterprise-level utility providers managing vast, distributed asset networks with complex regulatory and operational needs.
Pricing
Custom enterprise licensing via subscription; typically starts at $200+/user/month or $100K+ annually for mid-sized deployments, with quotes based on scale.
Cityworks
enterpriseGIS-integrated asset and work management software designed for utilities and public sector work order tracking and mobile workforce.
Native Esri ArcGIS integration enabling geospatial work orders and asset visualization
Cityworks is a robust enterprise software platform specializing in asset management, work order management, and GIS-integrated solutions for utilities and local governments. It streamlines utility work processes like maintenance scheduling, field service dispatch, and infrastructure tracking across water, wastewater, electric, and public works operations. Built on Esri ArcGIS, it enables spatial analytics and mobile accessibility for efficient frontline operations and back-office workflows.
Pros
- Deep Esri ArcGIS integration for superior spatial asset management
- Comprehensive mobile apps supporting offline work and real-time updates
- Highly configurable workflows tailored to utility-specific needs
Cons
- Steep learning curve and complex initial setup requiring expertise
- High implementation costs and long deployment timelines
- Pricing can be prohibitive for smaller utilities without strong ROI justification
Best For
Mid-to-large utilities and municipalities needing GIS-driven work and asset management at scale.
Pricing
Quote-based enterprise pricing, typically starting at $50,000-$100,000 annually for mid-sized deployments, scaling with users, assets, and modules.
Oracle Utilities Work and Asset Management
enterpriseCloud-based solution for managing utility work processes, assets, scheduling, and compliance across electric, gas, and water sectors.
AI-powered conditional scheduling engine that dynamically optimizes work plans based on real-time constraints, weather, skills, and asset conditions
Oracle Utilities Work and Asset Management is a comprehensive cloud-based platform tailored for utilities, enabling efficient management of work orders, asset lifecycles, and mobile workforce operations across electric, gas, and water sectors. It supports end-to-end processes from planning and scheduling to execution, tracking, and analytics, with strong integration into the Oracle Utilities ecosystem. The solution leverages AI for predictive maintenance, resource optimization, and conditional scheduling to minimize downtime and costs.
Pros
- Enterprise-grade scalability and integration with Oracle's utility suite
- Advanced AI-driven scheduling and predictive analytics
- Robust mobile-first tools for field operations with offline support
Cons
- Steep learning curve and complex implementation
- High cost suitable mainly for large enterprises
- Customization requires specialized expertise
Best For
Large utilities with complex, high-volume operations needing scalable, integrated work and asset management.
Pricing
Custom enterprise licensing; subscription-based, typically starting at $500K+ annually depending on deployment size—contact Oracle for quotes.
ServiceMax
enterpriseField service and asset management platform that streamlines work orders, technician dispatching, and service lifecycle for utilities.
Asset Performance Intelligence for AI-powered predictive maintenance and asset health monitoring
ServiceMax is an enterprise-grade field service management platform tailored for asset-heavy industries like utilities, enabling end-to-end management of work orders, scheduling, dispatching, and asset maintenance. It leverages AI, IoT integration, and Salesforce's ecosystem to provide predictive maintenance, mobile workforce tools, and performance analytics for optimizing utility operations such as outage response and grid maintenance. The software excels in complex environments with distributed assets, helping utilities reduce downtime and improve service efficiency.
Pros
- Powerful asset management with IoT and predictive analytics for proactive utility maintenance
- AI-driven scheduling and dispatching that optimizes technician utilization and response times
- Seamless Salesforce integration for scalable CRM and data unification
Cons
- Complex implementation and customization requiring significant expertise and time
- High enterprise pricing that may not suit smaller utilities
- Steep learning curve for non-technical users and admins
Best For
Large utility providers managing extensive asset networks and field operations who need advanced AI and analytics.
Pricing
Quote-based enterprise pricing, typically starting at $100,000+ annually based on users, modules, and customizations.
IFS Cloud
enterpriseIndustry-specific ERP with advanced asset management, work order processing, and service management for asset-intensive utilities.
AI-driven Intelligent Planning for dynamic scheduling and resource optimization across utility workforces
IFS Cloud is a comprehensive enterprise platform specializing in asset management, field service, and ERP functionalities tailored for asset-intensive industries like utilities. It enables efficient work order management, scheduling, dispatching, mobile field access, predictive maintenance, and compliance reporting to streamline utility operations. The solution integrates IoT data, analytics, and AI for optimized asset performance and outage response.
Pros
- Powerful asset management and predictive maintenance capabilities
- Robust mobile workforce tools for field technicians
- Strong scalability and integration with IoT and third-party systems
Cons
- Complex implementation and steep learning curve
- High customization and setup costs
- Interface can feel overwhelming for smaller teams
Best For
Enterprise-level utility companies managing large-scale assets and distributed field operations.
Pricing
Custom subscription pricing based on modules, users, and deployment; typically starts at $100,000+ annually for mid-sized implementations.
Infor CloudSuite EAM
enterpriseComprehensive enterprise asset management system supporting preventive maintenance, work orders, and inventory for utilities.
Advanced linear asset management with seamless GIS integration for precise tracking of utility infrastructure like pipelines and transmission lines
Infor CloudSuite EAM is a cloud-based enterprise asset management (EAM) platform that streamlines maintenance, work orders, and asset lifecycle management for utilities. It excels in utility work management by offering scheduling, dispatching, mobile workforce tools, GIS integration, and compliance features for managing linear assets like power lines, pipelines, and water networks. The solution supports predictive maintenance, IoT connectivity, and real-time analytics to minimize downtime and optimize operations.
Pros
- Deep industry-specific functionality for utilities including linear asset tracking and GIS integration
- Powerful mobile app for field technicians with offline capabilities and real-time updates
- Scalable cloud architecture with strong analytics and predictive maintenance tools
Cons
- Steep learning curve due to extensive customization options
- Higher implementation costs and time for large deployments
- Interface can feel dated compared to more modern SaaS competitors
Best For
Large utility enterprises requiring robust, scalable asset and work management with deep ERP and GIS integrations.
Pricing
Custom enterprise pricing; typically starts at $100-200/user/month for cloud subscriptions, with additional fees for implementation and modules.
CHAMPS
enterpriseIntegrated CMMS/EAM software for regulated utilities, handling work management, asset tracking, and regulatory compliance.
Integrated asset hierarchy and GIS mapping for precise utility infrastructure visualization and management
CHAMPS Software is a robust Computerized Maintenance Management System (CMMS) tailored for asset-intensive industries, including utilities, focusing on work order management, preventive maintenance, and asset lifecycle tracking. It provides tools for scheduling, dispatching, inventory control, and mobile workforce enablement to optimize field operations. The platform integrates with GIS, ERP systems, and offers analytics for reliability-centered maintenance in electric, gas, and water utilities.
Pros
- Comprehensive asset management with hierarchical tracking and genealogy
- Strong mobile app supporting offline access and real-time updates
- Advanced reporting and analytics for reliability-centered maintenance
Cons
- Steep learning curve requiring extensive training for full utilization
- Custom pricing lacks transparency and can be expensive for mid-sized utilities
- Limited native integrations compared to larger enterprise competitors
Best For
Large utility providers with complex, distributed asset networks needing enterprise-grade work management.
Pricing
Custom enterprise pricing via quote; typically $50,000+ annually depending on modules, users, and deployment scale.
VUEWORKS
specializedGIS-centric platform for utility asset management, work orders, inspections, and mobile field operations.
Native, bi-directional integration with ESRI ArcGIS for dynamic asset management directly tied to work orders
VUEWORKS is a specialized utility management software platform designed for water, wastewater, stormwater, and solid waste utilities. It offers end-to-end work order management, asset tracking, preventive maintenance scheduling, and customer service tools. The solution emphasizes GIS integration, mobile accessibility for field crews, and configurable workflows to streamline operations and ensure regulatory compliance.
Pros
- Tailored workflows and templates specifically for utility operations
- Seamless ESRI ArcGIS integration for asset mapping and visualization
- Robust mobile app enabling real-time field updates and offline access
Cons
- Quote-based pricing lacks transparency
- Customization can require significant setup time
- Limited native integrations with non-utility ERPs or financial systems
Best For
Mid-sized municipal utilities needing GIS-centric work and asset management with strong industry-specific features.
Pricing
Custom quote-based pricing starting around $50-100 per user/month, scaled by modules, users, and utility size.
Cartegraph
enterpriseAsset management software with work order functionality, analytics, and GIS integration for utility infrastructure maintenance.
Seamless GIS-powered asset intelligence that overlays work orders and analytics on interactive maps
Cartegraph is a robust asset management and work order platform tailored for utilities and public works, enabling comprehensive tracking of infrastructure assets like water, sewer, and stormwater systems. It streamlines work order management, preventive maintenance scheduling, and field operations through mobile apps and GIS integration. The software provides analytics and reporting to optimize asset lifecycles and operational efficiency for municipal and utility organizations.
Pros
- Powerful GIS integration for spatial asset analysis and mapping
- Comprehensive asset lifecycle management with predictive maintenance tools
- Strong mobile functionality for field crews and real-time updates
Cons
- Steep learning curve due to extensive configuration options
- Pricing can be high for smaller utilities
- Reporting customization requires technical expertise
Best For
Mid-to-large municipal utilities and public works departments managing complex infrastructure assets.
Pricing
Quote-based subscription starting around $50,000 annually, scaling with users, assets, and modules.
PubWorks
specializedModular work management system for utilities, covering work orders, permitting, asset tracking, and citizen requests.
Seamless GIS integration that dynamically links work orders, assets, and maps for location-based management
PubWorks is a comprehensive work order and asset management software tailored for public works departments, utilities, and municipalities. It handles everything from service requests and work orders to fleet maintenance, GIS mapping, and preventive maintenance scheduling. The platform emphasizes mobile accessibility for field teams and robust reporting to improve operational efficiency and compliance.
Pros
- Strong GIS integration for spatial asset tracking and work orders
- Mobile apps enable real-time field updates and offline access
- Customizable workflows and comprehensive reporting tools
Cons
- Steep learning curve for advanced customization
- Pricing is opaque and quote-based, often high for small teams
- Limited native integrations with non-ESRI GIS or modern CRM tools
Best For
Mid-sized utilities and public works departments needing integrated asset and work order management with GIS capabilities.
Pricing
Custom quote-based pricing; subscription model starting around $50-100/user/month depending on modules, users, and deployment scale.
Conclusion
The reviewed utility work management software presents a spectrum of robust solutions, with IBM Maximo leading as the top choice, boasting AI-driven optimization for work orders, predictions, and field service. Cityworks, with its GIS integration, excels in tracking assets and coordinating mobile workforces, while Oracle Utilities Work and Asset Management stands out for its cloud-based versatility across electric, gas, and water sectors—each a strong alternative for distinct operational needs. These tools collectively enhance efficiency, asset management, and compliance, catering to the varied demands of the utility industry.
Elevate your utility operations by exploring IBM Maximo, the top-ranked solution, to unlock streamlined workflows and advanced asset management capabilities.
Tools Reviewed
All tools were independently evaluated for this comparison