Quick Overview
- 1#1: MuniBilling - Cloud-based utility billing software tailored for municipalities to manage water, sewer, electric, and other utility services efficiently.
- 2#2: SilverBlaze - Comprehensive customer information and billing system for utilities supporting metering, usage tracking, and automated invoicing.
- 3#3: Advanced Utility Systems (AUS) - Robust utility billing platform offering rate management, customer portals, and integration with metering systems for water and energy providers.
- 4#4: Civica - Authoritative revenue management solution for utilities handling billing, collections, and regulatory compliance across multiple services.
- 5#5: Evergreen Systems - Flexible billing and CIS software for electric cooperatives and utilities with strong support for member services and reporting.
- 6#6: BS&A Software - Integrated municipal software including utility billing for assessing, tracking consumption, and processing payments seamlessly.
- 7#7: Tyler Technologies - Enterprise-grade ERP solution with utility billing modules for governments, featuring advanced analytics and mobile access.
- 8#8: OpenGov - Modern cloud platform for government utility billing, permitting, and asset management with real-time dashboards.
- 9#9: KUBRA - Digital utility billing and payment platform emphasizing self-service portals, multi-channel delivery, and fraud prevention.
- 10#10: SkyBill - End-to-end meter-to-cash solution for utilities providing billing, CRM, and order management in a unified platform.
Tools were chosen based on robust feature sets (including rate management, compliance, and customer portal capabilities), user experience, integration flexibility, and overall value, ensuring they meet the diverse demands of modern utilities.
Comparison Table
Navigating utility billing software requires evaluating key features, and this comparison table explores tools like MuniBilling, SilverBlaze, Advanced Utility Systems (AUS), Civica, Evergreen Systems, and more, equipping readers to assess functionality and fit for their needs. By examining these options side-by-side, users can gain clarity on scalability, user experience, and operational support to choose the best solution for their organization's unique demands.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | MuniBilling Cloud-based utility billing software tailored for municipalities to manage water, sewer, electric, and other utility services efficiently. | specialized | 9.5/10 | 9.7/10 | 9.2/10 | 9.3/10 |
| 2 | SilverBlaze Comprehensive customer information and billing system for utilities supporting metering, usage tracking, and automated invoicing. | specialized | 9.2/10 | 9.5/10 | 9.0/10 | 8.8/10 |
| 3 | Advanced Utility Systems (AUS) Robust utility billing platform offering rate management, customer portals, and integration with metering systems for water and energy providers. | specialized | 8.7/10 | 9.2/10 | 8.0/10 | 8.5/10 |
| 4 | Civica Authoritative revenue management solution for utilities handling billing, collections, and regulatory compliance across multiple services. | enterprise | 8.4/10 | 9.1/10 | 7.8/10 | 8.0/10 |
| 5 | Evergreen Systems Flexible billing and CIS software for electric cooperatives and utilities with strong support for member services and reporting. | specialized | 8.4/10 | 9.2/10 | 7.6/10 | 8.0/10 |
| 6 | BS&A Software Integrated municipal software including utility billing for assessing, tracking consumption, and processing payments seamlessly. | specialized | 8.1/10 | 8.7/10 | 7.6/10 | 7.9/10 |
| 7 | Tyler Technologies Enterprise-grade ERP solution with utility billing modules for governments, featuring advanced analytics and mobile access. | enterprise | 8.2/10 | 8.7/10 | 7.4/10 | 7.8/10 |
| 8 | OpenGov Modern cloud platform for government utility billing, permitting, and asset management with real-time dashboards. | enterprise | 8.4/10 | 8.7/10 | 8.1/10 | 7.8/10 |
| 9 | KUBRA Digital utility billing and payment platform emphasizing self-service portals, multi-channel delivery, and fraud prevention. | specialized | 8.1/10 | 8.4/10 | 7.9/10 | 8.0/10 |
| 10 | SkyBill End-to-end meter-to-cash solution for utilities providing billing, CRM, and order management in a unified platform. | enterprise | 7.8/10 | 8.4/10 | 7.1/10 | 7.5/10 |
Cloud-based utility billing software tailored for municipalities to manage water, sewer, electric, and other utility services efficiently.
Comprehensive customer information and billing system for utilities supporting metering, usage tracking, and automated invoicing.
Robust utility billing platform offering rate management, customer portals, and integration with metering systems for water and energy providers.
Authoritative revenue management solution for utilities handling billing, collections, and regulatory compliance across multiple services.
Flexible billing and CIS software for electric cooperatives and utilities with strong support for member services and reporting.
Integrated municipal software including utility billing for assessing, tracking consumption, and processing payments seamlessly.
Enterprise-grade ERP solution with utility billing modules for governments, featuring advanced analytics and mobile access.
Modern cloud platform for government utility billing, permitting, and asset management with real-time dashboards.
Digital utility billing and payment platform emphasizing self-service portals, multi-channel delivery, and fraud prevention.
End-to-end meter-to-cash solution for utilities providing billing, CRM, and order management in a unified platform.
MuniBilling
specializedCloud-based utility billing software tailored for municipalities to manage water, sewer, electric, and other utility services efficiently.
Seamless multi-utility billing engine handling water, sewer, refuse, and electric in one system with automated prorations and tiered rates
MuniBilling is a cloud-based utility billing software designed specifically for municipalities, water districts, and local governments managing services like water, sewer, refuse, stormwater, and more. It automates billing cycles, meter reading via mobile apps, online payments, and customer self-service portals while providing robust reporting and GIS integration. The platform supports complex rate structures, compliance with regulations, and scalability for small to large utilities.
Pros
- Comprehensive multi-utility support with advanced rate tiering and prorating
- Strong mobile apps for field meter reading and GIS mapping integration
- 24/7 online customer portal and excellent U.S.-based support
Cons
- Custom pricing lacks transparency and can be costly for very small utilities
- Steeper learning curve for complex configurations
- Limited built-in support for non-U.S. regulatory compliance
Best For
Mid-sized municipalities and multi-service utilities needing scalable, integrated billing automation.
Pricing
Custom quotes based on meters/services; typically $1-3 per active meter/month plus one-time setup fees starting at $5,000+.
SilverBlaze
specializedComprehensive customer information and billing system for utilities supporting metering, usage tracking, and automated invoicing.
Advanced Ratio Utility Billing (RUBS) using virtual metering and historical data for fair allocation without physical submeters
SilverBlaze is a cloud-based utility billing and property management platform designed primarily for multifamily housing operators. It automates submeter reading, ratio utility billing (RUBS), and resident invoicing for water, gas, electricity, and other utilities. The software integrates with leading property management systems and provides a self-service resident portal for payments and account management.
Pros
- Highly accurate automated billing with support for submeters and RUBS
- Seamless integrations with Yardi, RealPage, and other PMS
- Intuitive resident portal reducing support calls
Cons
- Pricing can be steep for properties under 100 units
- Initial setup and data migration requires technical support
- Reporting customization is somewhat limited
Best For
Ideal for mid-to-large multifamily property managers seeking integrated, scalable utility billing automation.
Pricing
Custom subscription pricing starting at ~$1.50-$3 per unit/month, with enterprise plans for larger portfolios.
Advanced Utility Systems (AUS)
specializedRobust utility billing platform offering rate management, customer portals, and integration with metering systems for water and energy providers.
TrueFlex Billing Engine for handling complex, multi-tiered rate structures and demand billing seamlessly
Advanced Utility Systems (AUS) is a robust, enterprise-grade utility billing software tailored for water, sewer, gas, and electric providers. It offers an integrated Customer Information System (CIS) with automated billing, meter management, work order tracking, and regulatory reporting. AUS supports complex rate structures and scales for multi-utility operations, available as on-premise or cloud-hosted solutions.
Pros
- Comprehensive multi-utility support with advanced CIS integration
- Powerful reporting and analytics for compliance and insights
- Flexible deployment options including cloud and on-premise
Cons
- Steep learning curve for non-technical users
- Custom pricing can be expensive for small utilities
- UI feels dated compared to modern SaaS competitors
Best For
Mid-to-large utilities needing scalable, feature-rich billing with strong regulatory compliance tools.
Pricing
Quote-based pricing; typically starts at $15,000+ annually for basic setups, scaling with modules, users, and deployment.
Civica
enterpriseAuthoritative revenue management solution for utilities handling billing, collections, and regulatory compliance across multiple services.
Deep integration with Civica's full public sector suite for unified operations across billing, permitting, and citizen services
Civica Utility Billing Software is a robust, enterprise-grade platform designed primarily for local governments and utilities to manage billing for services like water, wastewater, electricity, and gas. It streamlines meter-to-cash processes with automated billing, customer self-service portals, meter data validation, and compliance reporting. The solution integrates deeply with GIS, ERP, and CRM systems, supporting both on-premise and cloud deployments for scalable operations.
Pros
- Comprehensive multi-utility support with advanced meter data management
- Strong regulatory compliance and customizable reporting tools
- Seamless integrations with GIS, asset management, and financial systems
Cons
- Steep learning curve and lengthy implementation timelines
- Higher pricing unsuitable for small utilities
- User interface feels dated compared to modern SaaS competitors
Best For
Mid-to-large municipalities and utility providers needing an integrated, scalable billing solution within a broader civic technology ecosystem.
Pricing
Custom enterprise pricing based on modules, users, and deployment; annual subscriptions typically start at $50,000+ with additional setup fees.
Evergreen Systems
specializedFlexible billing and CIS software for electric cooperatives and utilities with strong support for member services and reporting.
Advanced ratio utility billing engine with unlimited custom allocation formulas for precise cost distribution.
Evergreen Systems offers comprehensive utility billing software tailored for multifamily housing, HOAs, condos, and commercial properties. It automates accurate billing for water, sewer, gas, electric, and trash services using flexible ratio utility billing (RUBS), submetering, and AMI integrations. The platform provides robust compliance tools, detailed reporting, tenant portals, and seamless integration with property management systems like Yardi and RealPage.
Pros
- Highly customizable billing rules for complex scenarios like RUBS and tiered pricing
- Strong integrations with major property management software
- Reliable customer support and extensive training resources
Cons
- Steep learning curve due to depth of features
- User interface appears dated and less intuitive than modern SaaS competitors
- Pricing requires custom quotes and can be higher for smaller portfolios
Best For
Large property management firms or HOAs managing high-volume, multi-utility billing with regulatory compliance needs.
Pricing
Custom enterprise pricing; typically $0.75-$2.00 per unit/month depending on units billed, features, and deployment (cloud or on-premise).
BS&A Software
specializedIntegrated municipal software including utility billing for assessing, tracking consumption, and processing payments seamlessly.
Deep integration across utility billing, assessing, taxing, and financials in a single government-focused ERP platform
BS&A Software offers an integrated ERP platform designed specifically for local governments, with a robust utility billing module that handles water, sewer, refuse, stormwater, and other municipal services. It automates billing cycles, supports tiered rate structures, consumption-based metering, and delinquency management. The system excels in integrating with assessing, taxing, and financial modules for streamlined operations and compliance with government regulations.
Pros
- Seamless integration with other government modules like assessing and taxing
- Handles complex, multi-utility billing with tiered rates and GIS mapping
- Strong citizen self-service portal and compliance reporting tools
Cons
- Dated user interface that may require training
- Lengthy implementation process for custom setups
- Pricing lacks transparency and can be high for smaller municipalities
Best For
Local governments and municipalities needing an all-in-one ERP with specialized utility billing tied to financial and assessment systems.
Pricing
Custom quote-based pricing; subscription model typically ranges from $10,000-$50,000+ annually depending on modules, users, and jurisdiction size.
Tyler Technologies
enterpriseEnterprise-grade ERP solution with utility billing modules for governments, featuring advanced analytics and mobile access.
Seamless end-to-end integration with Tyler's ERP Pro platform for unified financials and utility management
Tyler Technologies offers robust utility billing software designed primarily for local governments and municipalities, handling billing for water, sewer, electricity, gas, and other services. It integrates seamlessly with their broader ERP and financial management suite, supporting complex rate structures, meter reading, customer notifications, and compliance reporting. The platform emphasizes scalability for public sector needs, including online payment portals and mobile field service capabilities.
Pros
- Deep integration with government ERP and financial systems
- Advanced support for multi-utility billing and complex tiered rates
- Strong compliance tools and audit-ready reporting for public sector
Cons
- High upfront implementation and customization costs
- Steep learning curve for non-technical users
- Less flexible for private utilities outside government contexts
Best For
Mid-to-large municipalities seeking an all-in-one government software ecosystem with utility billing.
Pricing
Custom enterprise pricing via quote; typically subscription-based starting at $50,000+ annually depending on municipality size and modules.
OpenGov
enterpriseModern cloud platform for government utility billing, permitting, and asset management with real-time dashboards.
Seamless GIS integration that enables spatial mapping of service areas, meter locations, and billing accuracy directly within the billing workflow
OpenGov Utility Billing is a cloud-based platform tailored for local governments to automate and manage billing for utilities like water, sewer, electricity, and refuse services. It offers features such as online customer portals, GIS integration for meter management, flexible rate structures, and robust reporting for compliance and collections. The solution integrates seamlessly with OpenGov's broader suite of government financial and permitting tools, enhancing overall operational efficiency.
Pros
- Comprehensive GIS and asset management integration for accurate utility tracking
- User-friendly citizen self-service portal with online payments and account management
- Strong compliance reporting and audit trails tailored for government regulations
Cons
- Higher pricing may strain budgets for smaller municipalities
- Implementation timelines can extend several months due to customization needs
- Steeper learning curve for non-technical staff
Best For
Mid-to-large municipalities seeking an integrated platform for utility billing within a full government software suite.
Pricing
Custom subscription pricing based on user count, transaction volume, and modules; typically starts at $5,000+ monthly for mid-sized deployments—contact for quote.
KUBRA
specializedDigital utility billing and payment platform emphasizing self-service portals, multi-channel delivery, and fraud prevention.
ProView interactive electronic bills with embedded payments and analytics for higher engagement
KUBRA is a customer experience platform tailored for utilities, offering electronic bill presentment, multi-channel payments, and customer self-service portals. It integrates with existing customer information systems (CIS) to automate billing processes, deliver personalized communications via email, SMS, print, and mobile apps, and streamline collections. Primarily serving North American utilities, it focuses on reducing paper usage while boosting customer satisfaction and operational efficiency.
Pros
- Robust omnichannel communications (print, digital, SMS)
- Flexible payment processing with 100+ methods and fraud protection
- Scalable integrations with major CIS like Oracle and SAP
Cons
- Enterprise-focused pricing less ideal for small utilities
- Initial setup and customization can be time-intensive
- Limited presence outside North America
Best For
Mid-to-large utility companies aiming to modernize billing and enhance digital customer interactions.
Pricing
Custom enterprise pricing via quote; modular SaaS subscriptions based on volume, users, and features, often starting in the mid-five figures annually.
SkyBill
enterpriseEnd-to-end meter-to-cash solution for utilities providing billing, CRM, and order management in a unified platform.
Real-time convergent billing that unifies prepaid/postpaid and multiple utility services on one platform
SkyBill is a multi-tenant SaaS platform specializing in convergent billing and customer care for utilities, telecoms, and subscription services. It handles complex rating, invoicing, provisioning, meter data management, and regulatory reporting tailored to utility providers. The solution integrates CRM, self-service portals, and analytics to optimize revenue management and customer interactions.
Pros
- Flexible convergent billing engine for multi-service utilities
- Scalable SaaS architecture with strong API integrations
- Comprehensive customer portals and analytics tools
Cons
- Steep implementation and customization learning curve
- Pricing lacks transparency; custom quotes only
- Primarily telecom-focused, with less emphasis on niche utility features
Best For
Mid-sized utility companies needing scalable, customizable billing for diverse services like electricity, water, and gas.
Pricing
Custom enterprise pricing starting from $10,000+ annually based on subscribers and modules; contact sales for quotes.
Conclusion
The review of utility billing software highlighted a range of standout tools, with MuniBilling leading as the top choice for its tailored design to meet the specific needs of municipalities. SilverBlaze and Advanced Utility Systems (AUS) emerged as strong alternatives, offering robust features like comprehensive customer management and rate system integration, each suited to different utility operations. Together, these solutions demonstrate the evolving focus on efficiency, flexibility, and adaptability in modern billing systems.
Whether streamlining municipal services, enhancing customer engagement, or improving operational accuracy, starting with MuniBilling can set the foundation for seamless utility management.
Tools Reviewed
All tools were independently evaluated for this comparison