Quick Overview
- 1#1: Oracle Utilities Customer Care and Billing - End-to-end customer information system with advanced metering, billing, and revenue management for large-scale utilities.
- 2#2: SAP for Utilities - Integrated ERP platform handling utility-specific billing, customer service, device management, and regulatory compliance.
- 3#3: Salesforce Energy & Utilities Cloud - CRM-based solution for utilities that streamlines billing, customer engagement, field service, and self-service portals.
- 4#4: IFS Cloud for Utilities - Asset-centric enterprise software with robust billing, work management, and analytics for regulated utilities.
- 5#5: Tyler Technologies Utility Billing - Cloud-enabled billing and revenue management system designed for municipal and public utilities.
- 6#6: Harris Utility Billing Solutions - Flexible CIS platform supporting multi-utility billing, meter-to-cash processes, and customer portals.
- 7#7: Kubra Elevate - Digital billing and payment platform enhancing customer experience with electronic bills, payments, and notifications for utilities.
- 8#8: SilverBlaze - Cloud-based utility billing and customer information system for water, wastewater, and electric providers.
- 9#9: MuniBilling - Web-based billing software for small to mid-sized municipalities handling utilities, taxes, and permits.
- 10#10: Advanced Utility Systems - Comprehensive CIS/ATM software for managing billing, metering, and customer accounts in utilities.
Tools were selected and ranked based on a focus on robust functionality (including end-to-end management, compliance capabilities, and meter-to-cash processes), consistent performance, user-friendly design, and value alignment with organizational size and regulatory requirements.
Comparison Table
Selecting the right utilities billing software is key to efficient operations and strong customer relationships; this comparison table breaks down leading tools like Oracle Utilities Customer Care and Billing, SAP for Utilities, Salesforce Energy & Utilities Cloud, IFS Cloud for Utilities, and Tyler Technologies Utility Billing. Readers will discover insights into each platform’s core features, integration flexibility, and unique strengths, helping them identify the best fit for their needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Oracle Utilities Customer Care and Billing End-to-end customer information system with advanced metering, billing, and revenue management for large-scale utilities. | enterprise | 9.7/10 | 9.9/10 | 8.4/10 | 9.2/10 |
| 2 | SAP for Utilities Integrated ERP platform handling utility-specific billing, customer service, device management, and regulatory compliance. | enterprise | 9.2/10 | 9.8/10 | 7.1/10 | 8.4/10 |
| 3 | Salesforce Energy & Utilities Cloud CRM-based solution for utilities that streamlines billing, customer engagement, field service, and self-service portals. | enterprise | 8.4/10 | 9.2/10 | 7.1/10 | 7.8/10 |
| 4 | IFS Cloud for Utilities Asset-centric enterprise software with robust billing, work management, and analytics for regulated utilities. | enterprise | 8.7/10 | 9.2/10 | 7.6/10 | 8.4/10 |
| 5 | Tyler Technologies Utility Billing Cloud-enabled billing and revenue management system designed for municipal and public utilities. | enterprise | 8.3/10 | 9.1/10 | 7.6/10 | 7.9/10 |
| 6 | Harris Utility Billing Solutions Flexible CIS platform supporting multi-utility billing, meter-to-cash processes, and customer portals. | specialized | 8.1/10 | 8.7/10 | 7.4/10 | 7.8/10 |
| 7 | Kubra Elevate Digital billing and payment platform enhancing customer experience with electronic bills, payments, and notifications for utilities. | specialized | 8.7/10 | 9.2/10 | 8.0/10 | 7.9/10 |
| 8 | SilverBlaze Cloud-based utility billing and customer information system for water, wastewater, and electric providers. | specialized | 8.1/10 | 8.5/10 | 7.7/10 | 8.0/10 |
| 9 | MuniBilling Web-based billing software for small to mid-sized municipalities handling utilities, taxes, and permits. | specialized | 8.2/10 | 8.5/10 | 8.0/10 | 8.7/10 |
| 10 | Advanced Utility Systems Comprehensive CIS/ATM software for managing billing, metering, and customer accounts in utilities. | specialized | 7.8/10 | 8.4/10 | 7.1/10 | 7.5/10 |
End-to-end customer information system with advanced metering, billing, and revenue management for large-scale utilities.
Integrated ERP platform handling utility-specific billing, customer service, device management, and regulatory compliance.
CRM-based solution for utilities that streamlines billing, customer engagement, field service, and self-service portals.
Asset-centric enterprise software with robust billing, work management, and analytics for regulated utilities.
Cloud-enabled billing and revenue management system designed for municipal and public utilities.
Flexible CIS platform supporting multi-utility billing, meter-to-cash processes, and customer portals.
Digital billing and payment platform enhancing customer experience with electronic bills, payments, and notifications for utilities.
Cloud-based utility billing and customer information system for water, wastewater, and electric providers.
Web-based billing software for small to mid-sized municipalities handling utilities, taxes, and permits.
Comprehensive CIS/ATM software for managing billing, metering, and customer accounts in utilities.
Oracle Utilities Customer Care and Billing
enterpriseEnd-to-end customer information system with advanced metering, billing, and revenue management for large-scale utilities.
Algorithmic Billing Engine for handling ultra-complex, configurable billing rules in real-time across diverse utility services
Oracle Utilities Customer Care and Billing (CC&B) is a comprehensive, enterprise-grade platform designed specifically for utilities to manage customer relationships, billing, metering, and revenue lifecycle processes across electricity, gas, water, and other services. It supports complex, high-volume billing scenarios with real-time processing, advanced analytics, and seamless integration with smart grid technologies. The solution enables utilities to deliver personalized customer experiences while optimizing operational efficiency and regulatory compliance.
Pros
- Exceptionally robust feature set for multi-utility billing and customer management
- Scalable for massive enterprises with real-time processing capabilities
- Strong analytics, AI-driven insights, and regulatory compliance tools
Cons
- High implementation complexity and long deployment times
- Steep learning curve for users and administrators
- Premium pricing not suitable for small utilities
Best For
Large-scale utility providers with complex, high-volume billing needs and enterprise IT infrastructure.
Pricing
Custom enterprise licensing, typically subscription-based starting at $500K+ annually depending on scale and modules.
SAP for Utilities
enterpriseIntegrated ERP platform handling utility-specific billing, customer service, device management, and regulatory compliance.
Convergent Invoicing engine for unified billing across diverse utility services and real-time metering data
SAP for Utilities is an enterprise-grade solution tailored for utility providers, delivering comprehensive billing, customer relationship management, and operational capabilities across electricity, gas, water, and other services. It supports complex billing processes like convergent invoicing for multiple commodities, regulatory compliance, and integration with smart metering systems. The platform enables accurate revenue assurance, customer self-service, and seamless scalability for large-scale operations.
Pros
- Exceptional scalability and handling of high-volume, complex billing scenarios
- Robust regulatory compliance and multi-commodity support
- Deep integration with SAP ecosystem and smart grid technologies
Cons
- Steep implementation timeline and high upfront costs
- Complex user interface with significant training required
- Customization often demands specialized expertise
Best For
Large utility enterprises with intricate multi-service billing needs and an existing SAP infrastructure.
Pricing
Enterprise licensing model; custom quotes typically start at $100,000+ annually, based on users, transactions, and deployment scale (on-premise or cloud).
Salesforce Energy & Utilities Cloud
enterpriseCRM-based solution for utilities that streamlines billing, customer engagement, field service, and self-service portals.
Billing Central's flexible rules engine for handling intricate, regulation-compliant utility billing structures
Salesforce Energy & Utilities Cloud is a robust, industry-specific CRM platform designed for energy and utilities companies, providing advanced utilities billing software with features for metering, invoicing, revenue management, and customer 360 views. It handles complex billing scenarios including time-of-use rates, demand charges, and regulatory compliance through its flexible Billing Central module. Integrated with Salesforce's ecosystem, it streamlines billing processes while enhancing customer engagement and operational efficiency.
Pros
- Highly customizable billing engine supporting complex utility tariffs and multi-commodity billing
- Seamless integration with Salesforce CRM for unified customer data and 360-degree views
- Advanced analytics and AI (Einstein) for billing optimization and predictive insights
Cons
- Steep learning curve and complex implementation requiring Salesforce expertise
- High cost, especially for smaller utilities with custom pricing and add-ons
- Overkill for basic billing needs, with potential bloat from full CRM features
Best For
Large-scale utilities enterprises seeking integrated CRM, billing, and customer service solutions with high scalability.
Pricing
Custom enterprise pricing; typically $300+ per user/month plus implementation fees starting at $100K+ for full deployment.
IFS Cloud for Utilities
enterpriseAsset-centric enterprise software with robust billing, work management, and analytics for regulated utilities.
Advanced revenue assurance with AI-driven anomaly detection in billing and metering data
IFS Cloud for Utilities is a comprehensive cloud-based ERP platform designed specifically for the utilities sector, providing end-to-end billing and revenue management solutions. It supports complex meter-to-cash processes, multi-commodity billing for electricity, gas, and water, and integrates seamlessly with asset management, field service, and customer relationship tools. The solution excels in handling high-volume transactions and regulatory compliance for large-scale utility operations.
Pros
- Robust, configurable billing engine handles complex rate structures and multi-utility billing
- Deep integration with EAM and FSM modules for holistic operations management
- Scalable cloud architecture supports enterprise-level volumes and real-time analytics
Cons
- Steep learning curve and lengthy implementation due to its comprehensive nature
- High cost may not suit smaller utilities or those with simple billing needs
- Customization requires specialist expertise, increasing dependency on IFS partners
Best For
Large utility enterprises requiring integrated ERP with advanced billing, asset management, and regulatory compliance.
Pricing
Enterprise subscription model; pricing starts at around $150,000+ annually, scaled by users, modules, and deployment size (contact IFS for quote).
Tyler Technologies Utility Billing
enterpriseCloud-enabled billing and revenue management system designed for municipal and public utilities.
Seamless integration with Tyler's Munis ERP and Energov for unified financial and permitting management
Tyler Technologies Utility Billing is a robust enterprise solution tailored for public sector utilities, managing billing, metering, and customer service for water, sewer, electric, gas, and other services. It integrates seamlessly with Tyler's broader civic platform, including ERP and GIS systems, to streamline operations. The software supports complex rate structures, automated workflows, and compliance with regulatory standards.
Pros
- Comprehensive multi-utility support with advanced rate calculations and tiered billing
- Strong integrations with GIS, ERP, and payment processors for end-to-end workflows
- Robust reporting, analytics, and customer self-service portals
Cons
- High implementation costs and lengthy setup for custom configurations
- Steep learning curve for non-technical users
- Limited flexibility for very small utilities due to enterprise focus
Best For
Mid-to-large municipal utilities needing integrated, scalable billing within a full civic software ecosystem.
Pricing
Custom quote-based pricing; typically annual subscriptions starting at $50,000+ for mid-sized deployments, including modules and support.
Harris Utility Billing Solutions
specializedFlexible CIS platform supporting multi-utility billing, meter-to-cash processes, and customer portals.
Advanced rate engine supporting dynamic, tiered, and regulatory-compliant pricing across multiple utility types
Harris Utility Billing Solutions from Harris Computer Corporation is a comprehensive enterprise software platform designed for managing billing and customer information systems (CIS) in the utilities sector. It supports multi-utility services including water, wastewater, electric, gas, and solid waste, with features for meter reading, rate calculation, billing generation, and customer account management. The solution integrates with AMR/AMI systems, GIS, and work management tools, making it suitable for municipalities and utility providers handling complex regulatory requirements.
Pros
- Extensive support for complex, multi-utility rate structures and billing scenarios
- Strong integrations with metering, GIS, and ERP systems
- Proven scalability for mid-to-large utilities with high transaction volumes
Cons
- Steep learning curve and complex initial setup requiring professional services
- Primarily on-premise deployment with limited cloud-native options
- Higher upfront costs compared to SaaS alternatives
Best For
Mid-sized to large municipal utilities needing robust, customizable billing for multiple service types.
Pricing
Custom enterprise pricing via quote; typically $50,000+ initial setup plus annual maintenance fees scaling with users and modules.
Kubra Elevate
specializedDigital billing and payment platform enhancing customer experience with electronic bills, payments, and notifications for utilities.
Proactive, personalized notifications via SMS, email, and app that tie billing data directly to outage and usage alerts
KUBRA Elevate is a cloud-based digital customer experience platform tailored for utility providers, offering comprehensive electronic billing, payment processing, and self-service account management. It enables multi-channel bill delivery via email, SMS, mobile app, and web portal, while integrating deeply with customer information systems (CIS) for seamless data synchronization. The solution also includes proactive notifications for outages, usage alerts, and payments to enhance customer engagement and reduce operational costs.
Pros
- Deep integrations with 100+ utility CIS and ERP systems
- Robust multi-channel communication and notification tools
- High scalability and security compliance for enterprise utilities
Cons
- Enterprise pricing can be prohibitive for small providers
- Steep initial setup and customization complexity
- Reporting features require add-ons for advanced analytics
Best For
Mid-to-large utility providers needing scalable, integrated billing and customer engagement tools.
Pricing
Custom quote-based SaaS pricing, typically starting at $50K+ annually with per-account or transaction fees for enterprises.
SilverBlaze
specializedCloud-based utility billing and customer information system for water, wastewater, and electric providers.
GPS-enabled route optimization for meter readers that dynamically adjusts paths to minimize travel time
SilverBlaze is a cloud-based customer information system (CIS) and billing software tailored for utilities like water, wastewater, sewer, and solid waste management. It handles meter reading via mobile apps, automated billing cycles, customer self-service portals, and comprehensive reporting. The platform emphasizes field efficiency with route optimization and supports multi-service billing for diverse utility operations.
Pros
- Powerful mobile app for meter reading and route optimization
- Integrated customer portal for self-service payments and usage history
- Flexible multi-service billing supporting water, sewer, and garbage
Cons
- User interface feels somewhat dated compared to modern SaaS tools
- Limited native integrations with popular accounting or GIS systems
- Pricing requires custom quotes, lacking transparency
Best For
Small to mid-sized utilities seeking a specialized, all-in-one billing and field management solution without enterprise-level complexity.
Pricing
Custom subscription pricing based on meters/services; typically $1-3 per meter/month with setup fees.
MuniBilling
specializedWeb-based billing software for small to mid-sized municipalities handling utilities, taxes, and permits.
Integrated citizen self-service portal for payments, usage history, and service requests
MuniBilling is a cloud-based utility billing and accounting software designed specifically for municipalities, local governments, and utility providers. It handles multi-utility billing for water, sewer, electric, gas, trash, and more, with features like automated meter reading, rate management, online payments, and customer self-service portals. The platform also includes robust reporting, AR management, and integrations with GIS and payment processors to streamline municipal operations.
Pros
- Comprehensive multi-utility billing support
- Cloud-based with mobile meter reading app
- Affordable pricing with strong municipal focus
Cons
- Limited advanced analytics compared to enterprise tools
- Customization requires vendor support
- Scalability challenges for very large utilities
Best For
Small to mid-sized municipalities seeking an all-in-one, cost-effective utility billing solution.
Pricing
Custom subscription pricing starting around $400/month based on accounts and modules; includes implementation fees.
Advanced Utility Systems
specializedComprehensive CIS/ATM software for managing billing, metering, and customer accounts in utilities.
Fully integrated CIS with configurable billing engine supporting complex utility rate structures and prorated billing.
Advanced Utility Systems (AUS) provides specialized utility billing and customer information system (CIS) software tailored for water, wastewater, electric, and gas utilities. The platform automates meter reading, rate calculations, billing cycles, payment processing, and customer service workflows. It emphasizes regulatory compliance, detailed reporting, and integration with field operations for small to mid-sized utilities.
Pros
- Deeply customized for utility-specific needs like tiered rates and compliance
- Reliable integration with AMR/AMI meters and field devices
- Strong vendor support and proven track record with municipal utilities
Cons
- Outdated user interface lacking modern web-based accessibility
- Steep learning curve for setup and configuration
- Pricing lacks transparency and can be costly for smaller operations
Best For
Small to mid-sized municipal utilities needing robust, industry-specific billing without needing cutting-edge cloud features.
Pricing
Custom enterprise pricing via quote; typically annual subscriptions starting at $20,000+ based on utility size, users, and modules.
Conclusion
Among the reviewed utilities billing software, Oracle Utilities Customer Care and Billing leads with its robust end-to-end capabilities for large-scale operations, emerging as the top choice. SAP for Utilities and Salesforce Energy & Utilities Cloud follow, offering integrated ERP and CRM-driven solutions respectively, each suited to distinct needs like compliance or customer engagement. These tools collectively represent the pinnacle of utility management, catering to diverse operational requirements.
To leverage industry-leading efficiency and scalability, start with Oracle Utilities Customer Care and Billing—your key to streamlined, customer-centric utility billing and revenue management.
Tools Reviewed
All tools were independently evaluated for this comparison