Top 10 Best Trouble Ticket Tracking Software of 2026

Jira Service Management is a robust IT service management (ITSM) platform built on Atlassian's Jira foundation, enabling teams to track, manage, and resolve trouble tickets, incidents, service requests, and changes efficiently. It provides customizable workflows, automated routing, SLA monitoring, and queue management to optimize service desk operations. Integrated with tools like Confluence and Bitbucket, it supports ITIL best practices and scales seamlessly for enterprise use.

ServiceNow is a leading enterprise-grade IT service management (ITSM) platform with a powerful Incident Management module designed for efficient trouble ticket tracking. It enables IT teams to log, categorize, prioritize, and resolve incidents through automated workflows, SLAs, and AI-driven insights. The platform integrates seamlessly with other ITSM processes like problem and change management, providing a unified view of service operations for large-scale organizations.

Zendesk is a comprehensive customer service platform specializing in trouble ticket tracking, enabling teams to manage, prioritize, and resolve support requests from multiple channels like email, chat, social media, and phone. It offers powerful automation, AI-driven insights, and customizable workflows to streamline operations and improve agent productivity. With robust reporting and analytics, Zendesk helps businesses scale their support while maintaining high customer satisfaction levels.

Freshservice is a cloud-based IT service management (ITSM) platform designed primarily for IT teams to handle trouble ticket tracking, incident management, and service requests efficiently. It provides robust ticketing features including omnichannel intake from email, chat, portal, and phone, along with automation workflows, SLA tracking, and collision detection to prevent duplicate efforts. The solution also integrates asset management and a self-service portal to empower end-users and reduce ticket volumes.

ManageEngine ServiceDesk Plus is a robust IT service management (ITSM) platform centered around trouble ticket tracking, enabling IT teams to manage helpdesk requests efficiently through automated workflows, SLA enforcement, and multi-channel support. It includes advanced features like a self-service portal, knowledge base, and integrations with monitoring tools for proactive issue resolution. Beyond core ticketing, it offers asset management, CMDB, and change management, providing a comprehensive solution for IT operations.

Zoho Desk is a robust omnichannel helpdesk software designed for efficient trouble ticket tracking and customer support management. It supports ticketing from email, chat, social media, phone, and web portals, with powerful automation, SLA management, and AI-driven insights via Zia. The platform offers customizable workflows, collision detection to prevent duplicate tickets, and detailed analytics for optimizing support operations.

SysAI d is a comprehensive IT service management (ITSM) platform with a robust trouble ticket tracking system designed for efficient help desk operations. It enables IT teams to automate ticket creation, assignment, and resolution while ensuring SLA compliance through customizable workflows and real-time reporting. Beyond basic ticketing, it integrates asset management, change management, and AI-driven automation for a holistic approach to IT support.

Spiceworks Help Desk is a completely free, on-premises ticketing system designed for IT teams to track, assign, and resolve support tickets efficiently. It includes features like customizable workflows, a self-service user portal, reporting dashboards, and integration with Spiceworks' inventory and network monitoring tools. Ideal for small to mid-sized organizations, it supports unlimited users and tickets without any licensing fees.

HaloITSM is a robust IT Service Management (ITSM) platform centered around efficient trouble ticket tracking, enabling IT teams to manage incidents, service requests, and changes through automated workflows and SLA enforcement. It features a modern, intuitive interface with a self-service portal, knowledge base, and deep integrations with Microsoft Teams, Outlook, and Slack for seamless collaboration. The tool also includes asset management and reporting dashboards, making it suitable for mid-sized organizations seeking ITIL-aligned ticketing solutions.

SolarWinds Web Help Desk is a robust IT service management solution focused on trouble ticket tracking, asset management, and help desk operations. It enables IT teams to create, assign, and resolve tickets efficiently through customizable workflows, automation rules, and a self-service portal for end-users. The software also provides detailed reporting and integrates seamlessly with other SolarWinds tools for enhanced network monitoring and alerting.