GITNUXSOFTWARE ADVICE
Tourism HospitalityTop 10 Best Tour Operator Management Software of 2026
Ranked roundup of tour operator management software for bookings, payments, and inventory, weighing Zaui, Bokun, and FareHarbor tradeoffs.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
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Zaui is the best fit for departure-based tour teams that need governed workflows from booking through day-to-day operations, while Bokun works well as an alternative if you run many departures and want consistent booking-to-operations control.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Zaui
Departure-scoped inventory and workflow rules keep booking modifications synchronized with operational passenger outputs.
Built for fits when departure-based tours need governed workflows from booking through tour operations..
Bokun
Editor pickDeparture scheduling and operational cutoff logic tied directly to reservation lifecycle state tracking.
Built for fits when tour operators manage many departures and need consistent booking-to-operations control..
FareHarbor
Editor pickPassenger-level booking records stay linked to departure schedules so edits propagate through fulfillment workflows.
Built for fits when departure-based tours need capacity control, reliable booking edits, and automation across operations..
Comparison Table
Zaui
vertical specialistZaui provides reservation, packaging, inventory, and distribution software for tour, activity, and attraction operators.
Departure-scoped inventory and workflow rules keep booking modifications synchronized with operational passenger outputs.
Zaui’s core model centers on departures and their capacity, so availability and reservations stay tied to scheduled execution units. The system supports booking modification workflows that keep itinerary details consistent when dates, participants, or selections change. Automation is used to push booking outcomes into operational artifacts such as passenger lists and operational dashboards.
A practical tradeoff is that departure-first configuration can take more upfront work than date-only inventory for simple catalog-style selling. Zaui fits best when teams need scheduled departures with recurring rule sets for deposits, confirmations, and cancellation handling, then want those behaviors to apply across channels without manual rework.
- +Departure-led booking workflow keeps availability aligned with scheduling
- +Automated itinerary and operational outputs reduce manual handoffs
- +Rule-driven handling for changes keeps confirmations consistent
- +Operational dashboard visibility supports day-of execution planning
- –Departure-first setup can slow early rollout for lightweight catalogs
- –Extensibility depends on integration configuration rather than simple exports
Tour operations managers
Track execution readiness by departure
Lower mismatch between sales and operations
Revenue operations teams
Control rates and commission tracking
More accurate settlement and reporting
Show 2 more scenarios
Customer service teams
Process booking modifications
Fewer reissues and manual corrections
Manages change requests while preserving itinerary integrity tied to scheduled dates.
Sales and channel teams
Maintain availability across selling channels
Reduced oversells from stale availability
Keeps reservation outcomes consistent by anchoring inventory to scheduled departures.
Best for: Fits when departure-based tours need governed workflows from booking through tour operations.
Bokun
SMBTour and activity management software with booking engine, marketplace connections, and supplier tools.
Departure scheduling and operational cutoff logic tied directly to reservation lifecycle state tracking.
Bokun organizes tours around departures with scheduling controls that map to how guides, manifests, and operational cutoffs work in the field. The core workflow covers reservations through confirmation steps, guest details handling, and the operational views needed for day-of execution. Bokun’s integration depth is mainly about keeping inventories and reservation states consistent across channels, rather than only embedding a booking engine.
A practical tradeoff appears in system governance, because multiple sales channels and departure rules require clear internal ownership of configuration and cutoff timing. Bokun fits situations where a team runs many departures across multiple products and needs a single operational source of truth for reservation status, documents, and execution tasks.
- +Departure-centric workflow that aligns bookings with operational execution steps
- +Channel updates keep availability and reservation states synchronized
- +Operational documentation outputs support passenger-focused day-of handling
- +Automation of booking lifecycle reduces manual chasing across teams
- –Configuration governance is needed to keep cutoff and departure rules consistent
- –Advanced customization can require deeper platform knowledge than basic setup
- –Operational reporting may require manual effort for complex multi-product KPIs
- –Migration from a legacy process can be time-consuming for historical mappings
Tour operations teams
Run daily departure manifests
Fewer day-of errors
Channel managers
Keep OTA and direct availability aligned
Lower overbooking risk
Show 2 more scenarios
Revenue operations teams
Control contracted allotments by date
More predictable sell-through
Load and enforce inventory availability rules so contracted capacities match live departures.
Customer service teams
Handle booking modifications consistently
Faster change resolution
Track reservation changes through the same operational state machine instead of ad-hoc spreadsheets.
Best for: Fits when tour operators manage many departures and need consistent booking-to-operations control.
FareHarbor
SMBBooking and business management software for tours, activities, rentals, and charters.
Passenger-level booking records stay linked to departure schedules so edits propagate through fulfillment workflows.
FareHarbor organizes operations around reservable items, schedules, capacity, and passenger-level booking details, which supports consistent handling across multiple departures. The booking workflow includes deposit handling and modification flows, so edits to dates, times, and participant counts stay tied to the original reservation record. Admin controls cover user permissions and operational visibility, which helps teams separate sales tasks from fulfillment tasks.
A practical tradeoff is that FareHarbor is strongest when tours map cleanly to departures and ticket quantities, while complex multi-supplier assembly may require additional process outside the core reservation grid. The best fit appears when a team needs repeatable scheduling, automated confirmation messaging, and order-to-operations handoff for guides and departure readiness.
- +Departure-based capacity and scheduling keeps bookings consistent across dates
- +Booking modification flows maintain participant details without manual re-keying
- +Operational setup supports adding new tour offerings without rebuilding the process
- +Automation options reduce back-and-forth between sales, ops, and fulfillment
- –Multi-supplier, dynamically packaged itineraries may need external coordination
- –Some advanced channel needs can depend on integration configuration work
- –Complex commission logic requires careful setup to avoid reporting mismatches
- –Large multi-location operations can require disciplined permissions setup
Tour operations managers
Manage guide readiness per departure
Fewer booking correction cycles
Revenue operations teams
Process deposit and payment changes
Lower reconciliation effort
Show 2 more scenarios
Partnership and channel teams
Sync bookings from external channels
Less manual channel work
Channel-facing workflows can be automated so reservations and confirmations stay aligned.
Small tour operators
Scale offerings with consistent workflows
Faster time to launch
New tour schedules use the same operational patterns for capacity, reservations, and fulfillment.
Best for: Fits when departure-based tours need capacity control, reliable booking edits, and automation across operations.
Lemax
enterpriseTravel agency and tour operator software for sales, reservations, contracting, and finance.
Departure operations dashboard that ties reservation updates to manifest-style trip outputs and guide-ready documentation.
Lemax is a tour operator management software for end-to-end tour operations, with booking-to-departure workflows built around supplier and departure records. It supports scheduling, reservation handling, and operational outputs such as passenger manifests and trip documentation.
The admin experience centers on managing departures, inventory assignments, and payment-related bookkeeping so staff can run repeatable departure cycles. Compared with systems focused only on reservations, Lemax puts more workflow control around trip operations execution.
- +Departure-based workflow keeps scheduling, reservations, and ops tied together
- +Operational export outputs support day-of-trip execution and staff handoffs
- +Inventory and allotment handling reduces manual adjustments during departures
- +Centralized trip records support consistent booking modifications
- –Deep operations workflows can require governance around roles and data ownership
- –Integration options beyond core reservation flows may require custom development
- –Commission and voucher handling may need strict configuration for edge cases
- –Channel-driven booking syncing coverage can feel limited without dedicated mapping
Best for: Fits when tour operators need departure-centric workflows with operational documentation generation.
OTRAMS
enterpriseOnline travel reservation and management system for outbound and inbound operators.
Trip operations dashboard ties departure schedules to booking-linked passenger lists for real-time execution tracking.
OTRAMS manages tour operator operations by coordinating reservations, supplier inventory, and departure scheduling in one workflow.
It supports reservation-to-operations handoff through itinerary building and trip operations dashboards that track activities and passenger lists.
The system focuses on booking and fulfillment control, including inventory allocation and modification workflows, plus operational documentation outputs.
OTRAMS is distinct for how it ties tour-specific operations steps to booking records rather than treating them as separate back-office tools.
- +Connects booking records to day-by-day trip operations tracking
- +Supports inventory allocation workflows that map to departures
- +Generates operational outputs like passenger manifests and lists
- +Provides guided trip operations views for staff handoffs
- –Automation depth depends on configuration of workflow steps
- –Some channel and payment workflows require tighter operational mapping
- –Complex multi-supplier setups can add administrative overhead
- –RBAC and audit coverage need verification for large teams
Best for: Fits when mid-size tour operators need itinerary-driven operations control and staff-ready manifests.
Travefy
SMBTravefy combines itinerary building, proposals, client management, and forms for travel advisors and tour-focused travel businesses.
Departure-linked operations views that connect itinerary structure, capacity, and assignment steps to each booking.
Travefy is tour operator management software built around trip and itinerary planning workflows, with a reservation and operations view that keeps bookings tied to departures. The system supports configurable trip templates, capacity tracking, and guide or vehicle assignment steps that feed an operating dashboard.
It also provides automation surfaces for booking modifications and document outputs used during on-trip operations. Integration depth is emphasized through API and export options for connecting reservation data to external booking and payments workflows.
- +Trip and departure planning stays connected to live booking records
- +Capacity and assignment steps reduce double entry during operations
- +Configurable itinerary structures speed repeat departures and updates
- +Export and API options support external reservation and ops integrations
- –Advanced multi-operator and channel workflows need careful configuration
- –Some inventory and rate edge cases rely on operator-defined rules
- –Operational reporting depth can require extra setup of custom views
- –Document and manifest outputs need governance to stay consistent
Best for: Fits when operators need itinerary-driven booking workflows with manageable automation and integrations for operations.
Wetu
vertical specialistWetu offers itinerary creation, content distribution, bookings support, and sales tools for tour operators and DMCs.
Operational itinerary workflow that connects supplier inputs to departure execution in one place
Wetu is built for tour operators that manage complex itineraries with partner suppliers and frequent schedule changes. The system focuses on publishing itineraries, collecting supplier inputs, and coordinating trip operations in one workflow.
It supports API-based integrations to connect booking and distribution systems and reduce manual rekeying. Administrative controls cover role-based access so operations staff can work on itineraries without exposing unrelated management screens.
- +Itinerary publishing and supplier data collection stay in one operational workflow
- +API support reduces manual data transfers between distribution and ops systems
- +Role-based access limits which staff can edit partner and departure details
- +Trip operation dashboards consolidate day-to-day execution context
- –Operational setup depth can slow initial configuration for smaller teams
- –Channel management coverage can be thinner than dedicated channel manager tools
Best for: Fits when itinerary-heavy operators need supplier coordination plus distribution integrations for day-to-day operations.
PEAK 15
enterprisePEAK 15 supplies reservation, operations, finance, and CRM software built for tour operators and group travel businesses.
Departure operations dashboard that links reservation changes to manifest and trip readiness status across the same workflow.
PEAK 15 is tour operator management software designed for end-to-end trip administration from booking intake through trip operations. It supports a structured departure and itinerary workflow that connects reservations to operational artifacts like manifests and trip dashboards.
The system centers on inventory and rate handling that can support contracted rate loading patterns for packaged and guided products. API-first extensibility and automation hooks help teams coordinate reservations, schedule changes, and downstream partner updates without rebuilding spreadsheets.
- +Departure-based workflows tie reservations to operational outputs like manifests and rosters
- +Inventory and rate handling supports contracted rate loading for repeat departures
- +API and integrations support reservation and schedule coordination across tools
- +Trip operations dashboard consolidates status signals for operations staff
- –Guide assignment workflows require disciplined configuration to avoid manual exceptions
- –Channel manager breadth can lag teams needing heavy OTA synchronization coverage
Best for: Fits when tour operators need departure-level operations control plus integration-driven booking workflows without custom builds.
Ventrata
vertical specialistVentrata offers booking, distribution, inventory, and operations software for tours, attractions, and activity operators.
Operational passenger list outputs stay synchronized with booking modification events for each departure.
Ventrata manages tour operator operations through a centralized workflow for trip setup, bookings, and traveler documentation. The system supports inventory and itinerary operations, then pushes reservation updates to downstream sales channels through an integration-oriented configuration. It also covers operational controls like departure scheduling, guest lists, and modifications tied to booking records rather than manual spreadsheets.
- +Departure scheduling and passenger list generation link directly to trip records
- +Booking modification workflow keeps traveler and reservation changes in one place
- +Inventory handling reduces manual re-entry across recurring departures
- +Integration-first design supports automated reservation updates
- –Channel connectivity often depends on specific integration paths per system
- –Complex departure rules can require careful configuration to avoid operational drift
Best for: Fits when tour operators need managed trip operations with controlled updates across channels and departures.
TravelCarma
vertical specialistTravelCarma offers tour booking software with package creation, itinerary management, B2B modules, and travel CRM features.
Departure-level operational outputs that translate reservations into trip-ready manifests and assignments.
TravelCarma is tour operator management software that targets booking intake, trip configuration, and day-of-operations workflows in one place. The product workflow centers on managing trips, departures, and reservations while supporting operational outputs such as manifests and staff assignments.
TravelCarma’s core value is control over the operational lifecycle, including reservation changes and cancellation handling, rather than only front-end booking. Integration depth depends on the available interfaces TravelCarma exposes for inventory and reservation data movement.
- +Operational workflow connects departures, reservations, and post-booking handling
- +Trip configuration supports recurring operations with departure-level tracking
- +Outputs for trip operations help teams coordinate manifests and assignments
- +Reservation modification handling is designed around the operator lifecycle
- –API and automation surface details are limited in public documentation
- –Channel manager or OTA synchronization depth is unclear from available materials
- –Inventory and allotment complexity may require extra processes
- –Role and audit controls are not described with clear governance granularity
Best for: Fits when a tour operator needs end-to-end departure operations tied to bookings and daily manifests.
Conclusion
After evaluating 10 tourism hospitality, Zaui stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right tour operator management software
Tour operator management software connects booking workflows to departure execution so changes propagate from reservations into operational passenger outputs. This guide covers Zaui, Bokun, FareHarbor, Lemax, OTRAMS, Travefy, Wetu, PEAK 15, Ventrata, and TravelCarma.
The evaluation emphasis stays on how each platform handles departure-scoped inventory rules, booking modification workflows, and the linkage between reservation edits and manifest-style outputs. Tools like Zaui and Bokun lead with departure scheduling and operational cutoff logic tied to reservation lifecycle changes.
Tour operator management software: booking-to-operations control across departures, inventory, and manifests
Tour operator management software is the system that runs the full path from itinerary and booking entry through departure scheduling, capacity control, and trip operations outputs. For many operators, the category centers on maintaining consistent passenger-level records across booking edits and day-of-trip execution steps.
Zaui ties departure-scoped inventory and workflow rules to operational passenger outputs so booking modifications stay synchronized with what operations staff need. Bokun similarly anchors departure scheduling and operational cutoff logic to reservation lifecycle state tracking so updates across channels keep availability and reservation states aligned.
Departure-scoped inventory, booking edits, and operations outputs
Tour operator management software has to keep departure planning consistent across the full workflow so operational passenger outputs reflect the latest reservation state. Tools in this list focus on linking booking edits to departure scheduling so changes propagate into manifest-style trip execution records.
The most measurable differences show up in departure-centric workflow rules, passenger-level linkage during modification flows, and how reliably each platform connects those records to operational dashboards and outputs. Zaui and Bokun lead with departure scheduling and cutoff logic tied to reservation lifecycle events, while FareHarbor and OTRAMS emphasize passenger-linked execution views for day-to-day operations.
Departure-scoped workflow rules and inventory synchronization
Zaui uses departure-scoped inventory and workflow rules to keep booking modifications synchronized with operational passenger outputs. Bokun ties departure scheduling and operational cutoff logic to reservation lifecycle state tracking for consistent booking-to-operations control.
Passenger-level linkage through booking modification workflows
FareHarbor keeps passenger-level booking records linked to departure schedules so edits propagate through fulfillment workflows. Ventrata links departure scheduling and passenger list outputs directly to trip records so booking modification events stay aligned.
Trip operations dashboards that produce manifest-style execution outputs
Lemax provides a departure operations dashboard that ties reservation updates to manifest-style trip outputs and guide-ready documentation. OTRAMS ties departure schedules to booking-linked passenger lists for real-time execution tracking.
Itinerary and supplier inputs feeding day-of-trip execution
Wetu keeps operational itinerary workflow and supplier data collection in one place so departure execution uses coordinated inputs. Travefy connects itinerary structure, capacity, and assignment steps to each booking to reduce double entry during operations.
Operational readiness tracking and departure-level roster handling
PEAK 15 links reservation changes to manifest and trip readiness status across the same departure workflow. TravelCarma translates reservations into trip-ready manifests and assignments using departure-level operational outputs.
Select by departure workflow ownership, operational outputs, and integration depth
Tour operator management software choice depends on where departure workflow ownership should live. Some tools center on departure-first setup that governs inventory and modification propagation, while others prioritize itinerary-centric operations views fed by supplier inputs.
Integration depth also changes the workload required to keep reservation states and availability synchronized across channels. Zaui and Bokun emphasize controlled departure rules that reduce operational drift, while Wetu and Travefy lean on operational workflow and planning linkage that can shift configuration effort into initial setup.
Match departure-first governance to how operations actually runs
If operations depends on governed departure changes and passenger outputs updating in lockstep, Zaui is built around departure-scoped inventory and workflow rules. If the workflow depends on reservation lifecycle state and consistent cutoff behavior for many departures, Bokun ties departure scheduling and cutoff logic directly to reservation lifecycle state tracking.
Choose passenger-level modification propagation when edits are frequent
When booking edits must keep participant details aligned without manual re-keying, FareHarbor maintains passenger-level booking records linked to departure schedules. When departure changes must stay synchronized with operational passenger lists after modifications, Ventrata keeps operational passenger list outputs linked to booking modification events for each departure.
Pick dashboard output formats that match staff handoff needs
If staff need manifest-style outputs plus guide-ready documentation generated from operational updates, Lemax ties reservation updates to manifest-style trip outputs. If staff need real-time execution tracking that ties booking records to day-by-day operations, OTRAMS connects booking-linked passenger lists to trip operations tracking.
Decide whether supplier input coordination should be native to operations
If supplier inputs and itinerary publishing must run in the same operational workflow that feeds departure execution, Wetu centralizes supplier data collection and itinerary publishing. If itinerary structure plus capacity and assignment steps must stay connected to live booking records with less operational worksheet churn, Travefy connects trip and departure planning to live booking records.
Check configuration dependence for guide assignment and departure readiness
If guide assignment requires disciplined configuration and manual exception handling becomes risky, PEAK 15 emphasizes departure-level operations control with guide assignment workflows that depend on setup discipline. If the operator needs departure-level outputs for recurring operations with manifest and assignment handling, TravelCarma focuses on trip configuration that supports recurring operations with departure-level tracking.
Evaluate automation throughput using workflow-step wiring rather than feature checklists
When automation depth depends on workflow step configuration, OTRAMS expects configuration of workflow steps to reach full automation depth. When automation relies on departure-first workflow design that may slow rollout for lightweight catalogs, Zaui’s departure-first setup can slow early adoption compared with catalog-agnostic approaches.
Who benefits from departure-governed tour operations software
Tour operator management software fits teams that run departures as the primary execution unit and need booking edits to propagate into operational passenger outputs. The strongest fit appears in operators managing many departures, staff handoffs, and operational dashboards that function as the single source for day-of-trip readiness.
The tools in this list separate into two practical philosophies. Zaui, Bokun, FareHarbor, and Lemax prioritize departure governance and modification propagation, while Wetu, Travefy, and OTRAMS emphasize operational workflow continuity from itinerary and planning into execution outputs.
Departure-heavy tour operators that run many dates per product
Bokun and Zaui align reservation lifecycle changes to departure scheduling and operational cutoff logic so availability and execution stay consistent across dates.
Teams that need edits to update passenger outputs without manual rework
FareHarbor and Ventrata keep passenger-level booking records tied to departure schedules or passenger list outputs so booking modifications remain linked to operational passenger lists.
Operators where day-of-trip staff handoff depends on manifest-style documentation
Lemax and PEAK 15 generate departure operations outputs that tie reservation updates to manifest and readiness artifacts that staff can use for guide and roster execution.
Operators coordinating supplier inputs and itinerary-heavy delivery
Wetu and Travefy keep itinerary structure and supplier inputs connected to operations views so distribution and day-to-day execution do not require parallel spreadsheets.
Mid-size operators that need itinerary-driven operations control with real-time tracking
OTRAMS and Travefy connect booking records to day-by-day trip operations tracking so staff get execution visibility mapped to departure schedules.
Common deployment pitfalls in tour operator management software
Most failures come from misaligning how departure changes should flow into operational outputs. Another frequent problem is treating channel synchronization and operational cutoff rules as independent workstreams rather than linked workflow states.
These issues show up as operational drift where availability diverges from passenger outputs, or as role and data ownership gaps when operations dashboards require disciplined governance.
Setting departure rules without governance so cutoff logic and operational states drift over time
Bokun’s departure-centric cutoff logic requires configuration governance to keep cutoff and departure rules consistent across teams and dates. Zaui’s departure-first setup also needs rollout planning so workflow ownership does not stall early catalog operations.
Overlooking passenger-level edit propagation when teams frequently change participants
FareHarbor is designed to keep participant details linked during booking modification flows, so missing a workflow mapping step can still break the edit-to-output chain. Ventrata similarly keeps passenger list outputs synchronized with booking modification events, so any exception path must preserve that linkage.
Expecting comprehensive channel and OTA synchronization while leaving operational mapping shallow
PEAK 15 can lag teams needing heavy OTA synchronization coverage, so channel update breadth may not match operational requirements. TravelCarma’s public documentation indicates limited clarity on API and automation surface depth, so channel mapping scope can be underestimated during implementation.
Treating guide assignment as an afterthought when operations dashboards require disciplined role and data ownership
Lemax’s deep operations workflows can require governance around roles and data ownership, so guide-ready documentation can fail when ownership is unclear. PEAK 15’s guide assignment workflows depend on disciplined configuration, so manual exceptions can accumulate if rules are not standardized.
How We Selected and Ranked These Tools
We evaluated departure-to-operations consistency by scoring how Zaui, Bokun, and FareHarbor keep booking modifications synchronized with departure scheduling and operational passenger outputs. Features account for 40% of the score because departure workflow rules, passenger-level linkage, and manifest-style output readiness determine whether operational execution stays aligned.
Ease and value each account for 30% of the score because departure-first rollout friction and configuration workload affect time-to-usable operations. Zaui ranked highest because departure-scoped inventory and workflow rules stay tightly coupled to operational passenger outputs, which reduces manual handoffs while maintaining departure alignment.
Frequently Asked Questions About tour operator management software
How do departure-scoped inventory workflows differ across Zaui, Bokun, and FareHarbor?
Which tool handles booking modifications and downstream passenger outputs with the fewest manual rekeying steps?
How does API-first extensibility affect integration work for Travefy, PEAK 15, and Wetu?
When should an operator choose a departure-led operations dashboard like Lemax or OTRAMS instead of an itinerary-led workflow like Travefy or OTRAMS?
What breaks if a tour operator relies on single-source architecture but needs frequent supplier schedule changes across partners?
How do tools handle channel connectivity and OTA synchronization across reservation states?
What is the practical difference between itinerary builder focus and booking-to-operations handoff focus in OTRAMS versus Zaui?
How do admin controls and RBAC typically affect day-to-day operations at Wetu compared with Zaui?
Which tool is best aligned to trip operations dashboards that include manifest-style passenger outputs tied to booking changes?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
- Tourism HospitalityTop 10 Best Tour Operator Software of 2026
- Tourism HospitalityTop 10 Best Tour Operator Itinerary Software of 2026
- Tourism HospitalityTop 10 Best Small Tour Operator Software of 2026
- Tourism HospitalityTop 10 Best Travel Management Services of 2026
- Marketing AdvertisingTop 10 Best Tourism Marketing Services of 2026
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