Quick Overview
- 1#1: Entrata - Provides a comprehensive resident portal for seamless payments, maintenance requests, leasing applications, and community engagement in multifamily properties.
- 2#2: AppFolio - Offers an intuitive cloud-based tenant portal for online rent payments, service requests, and lease management to enhance resident satisfaction.
- 3#3: Yardi - Delivers enterprise-grade resident self-service portals with features for payments, work orders, and amenity bookings across property portfolios.
- 4#4: RealPage - Powers multifamily tenant experiences through integrated platforms for resident communication, payments, and personalized services.
- 5#5: ResMan - Streamlines resident interactions with mobile-first portals for leasing, payments, and maintenance in residential properties.
- 6#6: Buildium - Enables small to mid-sized property managers to provide tenants with easy online rent collection, screening, and violation tracking.
- 7#7: DoorLoop - Modernizes tenant experiences with all-in-one tools for payments, screening, maintenance, and automated communications.
- 8#8: Rentec Direct - Facilitates tenant portals for rent payments, applications, and maintenance requests with strong accounting integration.
- 9#9: SmartRent - Integrates smart home devices and automation to create personalized, tech-enhanced living experiences for tenants.
- 10#10: Latch - Enhances tenant access and building operations with smart locks, visitor management, and delivery features.
These tools were carefully selected based on feature depth, user interface intuitiveness, reliability, and overall value, ensuring they meet the diverse needs of property managers seeking to elevate tenant interactions.
Comparison Table
Discover a comparison of leading Tenant Experience Software tools, such as Entrata, AppFolio, Yardi, RealPage, ResMan, and additional platforms, designed to streamline property management and boost tenant satisfaction. This table outlines key features, usability, integration options, and more, equipping readers to identify the right solution for their needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Entrata Provides a comprehensive resident portal for seamless payments, maintenance requests, leasing applications, and community engagement in multifamily properties. | enterprise | 9.6/10 | 9.8/10 | 9.1/10 | 9.3/10 |
| 2 | AppFolio Offers an intuitive cloud-based tenant portal for online rent payments, service requests, and lease management to enhance resident satisfaction. | enterprise | 9.2/10 | 9.5/10 | 9.0/10 | 8.5/10 |
| 3 | Yardi Delivers enterprise-grade resident self-service portals with features for payments, work orders, and amenity bookings across property portfolios. | enterprise | 8.6/10 | 9.1/10 | 7.7/10 | 8.0/10 |
| 4 | RealPage Powers multifamily tenant experiences through integrated platforms for resident communication, payments, and personalized services. | enterprise | 8.4/10 | 9.2/10 | 7.8/10 | 8.0/10 |
| 5 | ResMan Streamlines resident interactions with mobile-first portals for leasing, payments, and maintenance in residential properties. | enterprise | 8.4/10 | 8.8/10 | 8.0/10 | 8.1/10 |
| 6 | Buildium Enables small to mid-sized property managers to provide tenants with easy online rent collection, screening, and violation tracking. | enterprise | 8.4/10 | 8.6/10 | 8.3/10 | 8.2/10 |
| 7 | DoorLoop Modernizes tenant experiences with all-in-one tools for payments, screening, maintenance, and automated communications. | specialized | 8.1/10 | 8.4/10 | 8.0/10 | 7.9/10 |
| 8 | Rentec Direct Facilitates tenant portals for rent payments, applications, and maintenance requests with strong accounting integration. | specialized | 7.6/10 | 7.4/10 | 7.2/10 | 8.8/10 |
| 9 | SmartRent Integrates smart home devices and automation to create personalized, tech-enhanced living experiences for tenants. | specialized | 8.3/10 | 8.7/10 | 8.5/10 | 7.9/10 |
| 10 | Latch Enhances tenant access and building operations with smart locks, visitor management, and delivery features. | specialized | 8.2/10 | 8.7/10 | 8.0/10 | 7.5/10 |
Provides a comprehensive resident portal for seamless payments, maintenance requests, leasing applications, and community engagement in multifamily properties.
Offers an intuitive cloud-based tenant portal for online rent payments, service requests, and lease management to enhance resident satisfaction.
Delivers enterprise-grade resident self-service portals with features for payments, work orders, and amenity bookings across property portfolios.
Powers multifamily tenant experiences through integrated platforms for resident communication, payments, and personalized services.
Streamlines resident interactions with mobile-first portals for leasing, payments, and maintenance in residential properties.
Enables small to mid-sized property managers to provide tenants with easy online rent collection, screening, and violation tracking.
Modernizes tenant experiences with all-in-one tools for payments, screening, maintenance, and automated communications.
Facilitates tenant portals for rent payments, applications, and maintenance requests with strong accounting integration.
Integrates smart home devices and automation to create personalized, tech-enhanced living experiences for tenants.
Enhances tenant access and building operations with smart locks, visitor management, and delivery features.
Entrata
enterpriseProvides a comprehensive resident portal for seamless payments, maintenance requests, leasing applications, and community engagement in multifamily properties.
The unified Resident Experience suite with AI-powered personalization and real-time communication, driving industry-leading Net Promoter Scores.
Entrata is a comprehensive property management platform specializing in tenant experience for multifamily, affordable, and student housing. It offers a robust resident portal and mobile app for rent payments, maintenance requests, amenity bookings, lease renewals, and community communication. Property managers gain from integrated leasing, accounting, analytics, and marketing tools that streamline operations and boost resident satisfaction scores.
Pros
- All-in-one platform integrating resident experience, payments, and property management
- Highly customizable resident mobile app with high user adoption rates
- Advanced analytics and AI-driven insights for retention and revenue optimization
Cons
- Steep learning curve for initial setup and training
- Pricing can be high for smaller portfolios
- Some advanced customizations require professional services
Best For
Large-scale multifamily operators and property management firms prioritizing seamless tenant engagement and operational efficiency.
Pricing
Custom enterprise pricing, typically $1.25-$2.50 per unit per month plus setup fees and add-ons for premium features like AI analytics.
AppFolio
enterpriseOffers an intuitive cloud-based tenant portal for online rent payments, service requests, and lease management to enhance resident satisfaction.
All-in-one online leasing and tenant screening directly within the tenant portal
AppFolio is a comprehensive cloud-based property management platform designed primarily for real estate professionals managing residential and commercial properties. It provides tenants with a user-friendly self-service portal for online rent payments, maintenance requests, lease document access, and communication with property managers. The software enhances tenant experience through mobile app support, automated notifications, and integrated features like amenity reservations in some setups, making property operations more efficient.
Pros
- Robust tenant portal with online payments and maintenance tracking
- Mobile app for tenants and managers improving accessibility
- Integrated accounting and reporting for seamless operations
Cons
- Pricing scales per unit, expensive for small portfolios
- Steeper learning curve for advanced customizations
- Customer support can be inconsistent during peak times
Best For
Mid-sized to large multifamily property managers looking for an all-in-one platform to elevate tenant interactions and streamline management.
Pricing
Starts at $1.40 per unit/month for residential (minimum 50 units), $3/unit for commercial, plus one-time setup fees and add-ons.
Yardi
enterpriseDelivers enterprise-grade resident self-service portals with features for payments, work orders, and amenity bookings across property portfolios.
Full bidirectional integration with Yardi Voyager for real-time property data and automated workflows
Yardi provides a robust tenant experience platform integrated within its comprehensive property management software suite, offering residents self-service tools via web portals and mobile apps. Key capabilities include online rent payments, maintenance request submission, lease renewals, amenity bookings, and community communication features. It excels in delivering real-time data synchronization across multifamily, commercial, and affordable housing portfolios.
Pros
- Deep integration with Yardi's property management systems for seamless operations
- Extensive feature set including payments, maintenance, and resident engagement tools
- Highly scalable for enterprise-level portfolios with thousands of units
Cons
- Steep learning curve and complex interface for smaller teams
- High implementation and customization costs
- Pricing lacks transparency and is quote-based only
Best For
Large-scale property management companies managing multifamily or commercial portfolios that require an integrated, end-to-end solution.
Pricing
Custom enterprise pricing via quote; typically starts at $0.50-$2 per unit/month plus setup fees, scaling with portfolio size and features.
RealPage
enterprisePowers multifamily tenant experiences through integrated platforms for resident communication, payments, and personalized services.
AI-powered revenue management integrated with resident portals for dynamic pricing that boosts occupancy and tenant satisfaction
RealPage is a leading property management platform that delivers a robust tenant experience through its ResidentPortal and mobile app, enabling online rent payments, maintenance requests, lease renewals, and community engagement. It integrates seamlessly with property management tools for streamlined operations, offering features like amenity reservations, feedback surveys, and personalized communications. Designed for multifamily and commercial properties, it leverages data analytics to enhance resident satisfaction and retention.
Pros
- Comprehensive integration across leasing, payments, and maintenance
- Advanced analytics for resident retention and revenue optimization
- Strong mobile app with push notifications and self-service options
Cons
- Steep learning curve for new users
- High enterprise-level pricing
- Occasional reports of system glitches and slow support response
Best For
Large-scale multifamily property managers handling thousands of units who need an all-in-one platform for tenant engagement and operations.
Pricing
Custom quote-based pricing, typically $2-5 per unit per month for core tenant experience features, scaling with portfolio size and add-ons.
ResMan
enterpriseStreamlines resident interactions with mobile-first portals for leasing, payments, and maintenance in residential properties.
ResPortal: A unified, mobile-first tenant portal that centralizes rent payments, service requests, and communications in one intuitive interface.
ResMan is a comprehensive property management platform designed for multifamily, single-family, and commercial properties, with a strong focus on tenant experience through its ResPortal for online payments, maintenance requests, and lease management. It provides property managers with integrated tools for accounting, leasing, and reporting, while tenants enjoy a mobile-friendly self-service portal. As a mid-tier solution ranked #5, it balances robust functionality with user-friendly tenant interactions but may require customization for optimal use.
Pros
- All-in-one platform covering tenant portal, payments, and maintenance seamlessly
- Strong mobile app for residents enhancing accessibility
- Extensive integrations with accounting and marketing tools
Cons
- Steep learning curve for advanced features and setup
- Pricing can be higher for smaller portfolios
- Customization options limited without additional support
Best For
Mid-sized multifamily property managers looking for an integrated platform that prioritizes tenant self-service and operational efficiency.
Pricing
Custom quotes starting around $1.25-$2.00 per unit per month, with tiered plans based on portfolio size and features.
Buildium
enterpriseEnables small to mid-sized property managers to provide tenants with easy online rent collection, screening, and violation tracking.
Buildium Resident Center: A centralized tenant portal that unifies rent payments, maintenance tracking, document access, and announcements in one intuitive hub.
Buildium is a robust property management software platform that excels in tenant experience through its dedicated Resident Center portal, enabling tenants to pay rent online, submit maintenance requests, view leases, and communicate seamlessly. It integrates these features with broader property management tools like accounting, screening, and reporting for efficient operations. While not the most cutting-edge in engagement tools, it provides reliable, all-in-one functionality for residential portfolios. Ranked #6, it balances core tenant needs with managerial oversight effectively.
Pros
- Comprehensive resident portal for self-service rent payments and maintenance requests
- Strong integration with accounting and tenant screening tools
- Reliable autopay and late fee automation for better cash flow
Cons
- User interface feels somewhat dated compared to modern UX-focused platforms
- Limited advanced tenant engagement features like community forums or AI chat
- Pricing scales quickly with portfolio size, less ideal for very small operators
Best For
Small to mid-sized residential property managers seeking reliable, integrated tenant self-service tools without needing highly customized engagement features.
Pricing
Starts at $55/month (Essential plan for up to 20 units), with Growth ($168/month for 100 units) and Premium ($303/month for 250 units) tiers; per-unit scaling applies beyond base limits.
DoorLoop
specializedModernizes tenant experiences with all-in-one tools for payments, screening, maintenance, and automated communications.
Branded mobile tenant app for self-service rent pay, maintenance, and communication
DoorLoop is an all-in-one property management platform with strong tenant experience features, including a branded self-service tenant portal for online rent payments, maintenance requests, and document access. It enables seamless communication via in-app messaging, announcements, and automated notifications to improve tenant satisfaction. The software also supports e-signing leases and tenant screening, streamlining interactions for property managers and residents.
Pros
- User-friendly tenant portal with mobile app support
- Automated rent collection and reminders reduce late payments
- Integrated maintenance tracking with photo uploads and status updates
Cons
- Pricing increases significantly with portfolio size
- Some advanced reporting features locked behind higher tiers
- Occasional reports of slower customer support response times
Best For
Small to mid-sized property managers needing an integrated tenant portal within a full property management suite.
Pricing
Starts at $59/month (Essential, up to 50 units), $99/month (Pro, unlimited units), with custom Enterprise pricing; annual billing discounts available.
Rentec Direct
specializedFacilitates tenant portals for rent payments, applications, and maintenance requests with strong accounting integration.
Free unlimited access for portfolios with 10 or fewer units, lowering the barrier for entry-level users.
Rentec Direct is a property management platform designed for landlords and property managers, offering a tenant portal for online rent payments, maintenance requests, document access, and secure messaging to improve tenant satisfaction and streamline interactions. It includes features like automated rent collection via ACH and credit cards, work order tracking with photo uploads, and lease signing capabilities. While comprehensive for basic needs, it focuses on affordability for small to mid-sized portfolios rather than advanced tenant engagement tools.
Pros
- Highly affordable with a free tier for up to 10 units
- Reliable tenant portal for payments, maintenance, and communication
- Integrated tenant screening and background checks
Cons
- Dated interface that feels less modern than competitors
- Limited integrations and advanced automation options
- Customer support can be inconsistent and slow
Best For
Small landlords and property managers with 10-50 units seeking a cost-effective solution for basic tenant self-service.
Pricing
Free for up to 10 units; $35/mo (Silver, 11-25 units), $45/mo (Gold, 26-50 units), $55/mo (Platinum, 51-100 units), with higher tiers scaling by portfolio size.
SmartRent
specializedIntegrates smart home devices and automation to create personalized, tech-enhanced living experiences for tenants.
Seamless unified app control over smart devices, rent payments, and property services
SmartRent is a tenant experience platform designed for multifamily properties, integrating smart home IoT devices like locks, thermostats, lights, and leak sensors with a resident mobile app. Tenants use the app to control devices, pay rent, submit maintenance requests, track packages, and book amenities, while property managers access analytics, automation, and operational tools. It aims to boost resident satisfaction, retention, and efficiency through technology-driven living experiences.
Pros
- Comprehensive IoT integration for smart apartments
- Intuitive resident app for daily tasks and controls
- Actionable analytics and automation for managers
Cons
- High upfront hardware and installation costs
- Occasional connectivity issues with devices
- Limited flexibility for custom integrations
Best For
Multifamily property managers and owners aiming to modernize tenant experiences with scalable smart home technology.
Pricing
Custom quotes based on units and features; hardware purchase/installation plus monthly SaaS fees of $5-15 per unit.
Latch
specializedEnhances tenant access and building operations with smart locks, visitor management, and delivery features.
Unified Latch App for residents controlling access, payments, maintenance, and amenities from one platform
Latch is a comprehensive tenant experience platform designed for multifamily properties, integrating smart hardware like keyless locks and video intercoms with a mobile app for residents. It streamlines daily operations such as access control, maintenance requests, package management, rent payments, and amenity bookings. Property managers gain centralized dashboards for analytics, service tracking, and vendor integrations to enhance operational efficiency.
Pros
- Seamless hardware-software integration for keyless access and smart building controls
- Intuitive resident app with robust features like payments and service requests
- Strong analytics and reporting for property managers
Cons
- Premium pricing due to required hardware installations
- Limited flexibility for custom integrations outside major PMS systems
- Steeper learning curve for non-tech-savvy staff
Best For
Mid-sized multifamily property managers prioritizing integrated smart access and resident engagement tools.
Pricing
Custom enterprise pricing; typically $8-20 per unit/month plus one-time hardware costs ($200-500 per door).
Conclusion
The top 3 tools set the standard for tenant experience, with Entrata leading as the top choice due to its comprehensive portal covering payments, maintenance, leasing, and community engagement. AppFolio and Yardi follow closely, each offering standout features—AppFolio for intuitive cloud-based management, Yardi for enterprise-grade self-service and amenity bookings. Together, they demonstrate how cutting-edge software can transform resident interactions and operational efficiency. These platforms prove that prioritizing tenant needs doesn’t have to compromise functionality, and choosing the right tool can significantly enhance satisfaction.
Take the first step toward a better tenant experience by exploring Entrata—its seamless solutions make managing and engaging residents easier, turning rental properties into thriving, connected communities.
Tools Reviewed
All tools were independently evaluated for this comparison