GITNUXSOFTWARE ADVICE
Communication MediaTop 10 Best Telephone Software of 2026
Top 10 telephone software picks ranked by features and use cases, with technical notes on CloudTalk, 3CX, and Genesys Cloud CX for teams.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
Gitnux may earn a commission through links on this page — this does not influence rankings. Editorial policy
CloudTalk is the strongest pick for support and sales teams that want WebRTC calling with programmable routing automation, whereas Genesys Cloud CX fits larger, enterprise contact centers that need automated call routing backed by API-driven workflow integrations.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
CloudTalk
Browser-first WebRTC calling with call events and provisioning API for automated routing and agent-state workflows.
Built for fits when support and sales teams need WebRTC calling with programmable routing automation..
3CX
Editor pickWebRTC gateway support for browser-based calling with the same extensions and routing logic.
Built for fits when teams need on-prem PBX control with browser dialing and configurable routing..
Genesys Cloud CX
Editor pickAPI-driven workflow orchestration ties call states to customer context and downstream system actions.
Built for fits when enterprise contact centers need automated call routing with API-driven workflow integrations..
Related reading
Comparison Table
CloudTalk
SMBCloud call center and business phone system.
Browser-first WebRTC calling with call events and provisioning API for automated routing and agent-state workflows.
CloudTalk handles the core telephone workload with inbound routing logic, auto-attendant style prompts, and queue-style call distribution, then connects calls to agents through its browser and desktop client options. Call recording and reporting are available for compliance and coaching workflows, with access tied to the same permission model used for call control. Configuration is centralized at the tenant level, so admins can define routing behavior and apply it consistently across agents and locations.
Automation is the tradeoff that needs planning, because deeper workflows depend on integration setup and event mapping to downstream systems. CloudTalk fits when teams need programmatic control of call routing and agent state for omnichannel support, or when a PBX-like feature set is required without running telephony infrastructure. It is less ideal when call control must match a highly customized ACD scripting engine that is already tightly coupled to a specific legacy PBX.
- +WebRTC softphone supports browser-based calling with agent controls
- +Inbound routing and queue handling reduce custom telephony work
- +Recording is integrated into call workflows for later review
- +API and events support provisioning and call-state automation
- –Complex routing automations require careful event-to-action mapping
- –Multi-system CTI-style workflows may need custom engineering
- –Advanced governance needs RBAC discipline across locations
- –Reporting depth can lag specialized contact center suites
customer support operations
Queue-based inbound distribution with recordings
Faster triage and QA evidence
sales development teams
Automated lead follow-up calls
More consistent lead contact
Show 2 more scenarios
IT telephony administrators
Provision numbers and permissions centrally
Lower admin overhead
Admins manage users, dialing permissions, and routing configuration across a tenant to keep governance consistent.
contact center QA leads
Searchable review of recorded calls
Quicker feedback loops
QA teams use recordings tied to call workflows to support coaching and dispute resolution.
Best for: Fits when support and sales teams need WebRTC calling with programmable routing automation.
More related reading
3CX
SMBSoftware-based PBX system for Windows, Linux, and cloud deployments.
WebRTC gateway support for browser-based calling with the same extensions and routing logic.
3CX combines a PBX server with client access options so teams can place and transfer calls from desk phones and from browsers through its WebRTC gateway. Call handling features include queues, routing rules, auto-attendants, IVR menus, and voicemail with voicemail-to-email delivery. Admin governance includes per-user configuration, permission separation, and audit-oriented visibility into call activity. Extensibility is practical for call workflows through integrations that connect external apps to call events and control states.
A tradeoff appears in the deployment and maintenance model because 3CX is typically operated by the organization or its hosting partner, so upgrades and gateway capacity planning become an ongoing responsibility. 3CX fits best when telecom requirements prioritize predictable PBX behavior, centralized routing logic, and internal governance over a fully hosted UCaaS experience.
- +Built-in browser calling via WebRTC gateway
- +Detailed call routing with IVR, queues, and auto-attendant
- +Centralized admin provisioning across extensions and trunks
- +Event-driven integrations for external call workflows
- –Operational overhead for upgrades and gateway capacity
- –CTI-style integrations need careful mapping to call states
- –Browser calling can be sensitive to network and codec constraints
- –Voice quality depends on correct trunk and codec configuration
IT operations teams
Centralize extension provisioning and routing
Lower operational configuration drift
Contact center managers
Queue calls with rule-based routing
More predictable call handling
Show 2 more scenarios
Field teams and remote staff
Place and transfer calls in browser
Faster reachability for callers
Use WebRTC client access to dial and transfer without desk phones.
Sales operations teams
Trigger CRM updates from call events
Cleaner CRM call outcomes
Send call event signals to external systems for call logging workflows.
Best for: Fits when teams need on-prem PBX control with browser dialing and configurable routing.
Genesys Cloud CX
enterpriseCloud-based contact center and unified communications platform.
API-driven workflow orchestration ties call states to customer context and downstream system actions.
Genesys Cloud CX provides contact-center telephony features such as IVR, ACD-style routing, and agent-assisted handling workflows that connect to customer records for consistent call context. Voice quality handling is paired with routing and session control so teams can standardize call flows across queues and channels. A strong extensibility surface covers telephony and workflow events via API calls that can update routing, screen pops, and downstream system actions.
A key tradeoff is operational complexity since reliable voice service depends on correct carrier interconnect, edge connectivity, and governance across many workflow artifacts. Genesys Cloud CX fits situations where enterprise teams need automated routing plus integration-driven workflows, such as CRM-joined call handling and case creation.
- +Workflow and telephony routing can be driven by events and APIs
- +RBAC and audit log support controlled access for multi-team contact centers
- +IVR and queue routing are integrated with agent handling and reporting
- +Extensibility supports CRM and ticket system actions during calls
- –Complex edge and carrier configuration can slow initial voice readiness
- –Advanced workflow automation increases configuration and testing overhead
- –Deep integration setups require careful lifecycle management across teams
Customer support operations
Route calls by CRM case attributes
Faster correct-handling assignment
Contact center developers
Automate wrap-up and follow-up tasks
Consistent post-call execution
Show 2 more scenarios
IT voice governance
Control access across multiple teams
Tighter operational governance
RBAC and audit logs track administrative changes and limit workflow permissions by role.
Sales operations
Outbound dialing with CRM screen pops
Higher agent productivity
Outbound call context syncs to CRM and workflow decisions update per contact status.
Best for: Fits when enterprise contact centers need automated call routing with API-driven workflow integrations.
RingCentral
enterpriseCloud-based business phone system and unified communications platform.
Programmable call control and call-event APIs that let external workflows coordinate routing and agent actions.
RingCentral combines cloud PBX features with a focused contact center and team messaging layer, which makes it distinct among phone-only systems. Call handling includes call routing, auto-attendant, IVR, and recorded voicemail with call recordings tied to user and team settings.
Admin controls cover user provisioning, role-based access, and governance options like audit logging for operational review. Extensibility is delivered through a programmable API and integration hooks for workflows that need dialer, call events, and presence-aware routing.
- +Enterprise-grade call routing with IVR and auto-attendant configuration
- +API supports call event workflows, enabling external systems to react
- +Role-based access and audit logs support everyday admin governance
- +Voicemail and call recording policies attach to user and group settings
- –Complex routing and permissions require careful configuration planning
- –Some advanced contact center behaviors need additional configuration work
- –Reporting depth can lag specialist call analytics tools
- –Desktop and mobile client settings can be inconsistent across roles
Best for: Fits when teams need UC telephony plus programmable call-event automation and admin governance.
Dialpad
enterpriseAI-powered business phone system and contact center software.
Dialpad conversation intelligence links transcripts and recordings to actionable search and coaching workflows.
Dialpad routes inbound and outbound calls through a cloud telephony stack that also supports team collaboration around each interaction. Conversation intelligence, including call recording and transcript-based search, ties directly into call handling and after-call workflows.
The admin side includes user provisioning controls and role-based access so telephony features can be governed across groups. Extensibility is supported through an API surface for integrations and workflow automation that connects contact center operations with external systems.
- +Transcript-driven search across recorded calls for fast QA and coaching
- +Admin provisioning and RBAC for controlling who can access phone features
- +Extensible API for syncing telephony events into external workflow systems
- +Collaboration view keeps call context attached to team activity
- –Advanced call routing and queue behavior can require careful configuration
- –Reporting depth depends on which analytics modules are enabled for the account
- –Some telephony edge cases may need integration work for custom flows
- –Feature usage tracking requires consistent tagging and process discipline
Best for: Fits when sales and support teams need recorded-call intelligence plus API-driven workflows.
Microsoft Teams Phone
enterpriseCloud calling and PBX capabilities within Microsoft Teams.
Teams auto attendant and voicemail routing managed inside Teams calling policies with Microsoft-managed lifecycle controls.
Microsoft Teams Phone fits organizations standardizing on Microsoft 365 identity, device management, and Teams user experience. It delivers telephony calling with Teams-based clients and Microsoft-managed calling policies that control user features and routing behavior.
Core capabilities include call routing for phone numbers, auto attendant and voicemail functions, and optional call recording through Microsoft compliance tooling. Administration runs through Microsoft 365 and Teams governance surfaces so changes tie back to user accounts and tenant policies.
- +Teams-native user experience with consistent calling controls in one client
- +Policy-based feature control driven from Microsoft 365 and Teams admin centers
- +Works with Microsoft compliance tooling for call recording and retention
- +Built-in auto attendant and voicemail flows without separate phone software
- –PSTN connectivity and number provisioning depend on Microsoft calling service configuration
- –Advanced contact center workflows like ACD depth can require add-on products
- –Device and number moves create operational overhead across multiple admin surfaces
- –Reporting coverage for call analytics depends on compliance and separate analytics options
Best for: Fits when Microsoft 365 tenants need Teams-first calling with governance tied to user accounts.
Twilio Voice
API-firstProgrammable voice API for building custom phone systems.
TwiML call control lets applications direct mid-call actions like routing, recording, and status-driven branching.
Twilio Voice differentiates itself by centering programmable call control on a developer-first API that drives PSTN bridging through TwiML instructions. The service supports SIP trunking style usage for inbound and outbound voice, plus call flows that can route, record, and fail over based on application logic.
It also provides WebRTC gateway support so browser clients can place and receive calls without native telephony clients. Administrative governance is handled through Twilio Console configuration, logging, and access controls tied to account and sub-account structure.
- +Programmable call flows using TwiML with deterministic routing actions
- +WebRTC gateway support for browser-based call control
- +Extensive media features including call recording and event webhooks
- +Clear account-level configuration and structured call event telemetry
- –Governance across multiple apps can require careful account and sub-account design
- –Advanced routing logic depends on application code and webhook orchestration
- –Latency-sensitive setups demand attention to codec and network behavior
- –Troubleshooting often requires correlating logs across events and webhooks
Best for: Fits when engineering teams need programmable PSTN call control with API-driven routing and browser call support.
Grasshopper
SMBVirtual phone system for entrepreneurs and small businesses.
Browser-first phone administration for quick number and voicemail workflow configuration.
Grasshopper is a telephone software solution focused on small business phone numbers and lightweight PBX features. It provides a web-based phone system with call forwarding, voicemail, and role-based line management, plus browser tools for dialing and monitoring.
The core differentiator is that call handling is configured through simple web controls rather than carrier-grade PBX design. Automation and integration are mainly centered on call and voicemail workflows instead of broad API extensibility.
- +Web controls for call forwarding and voicemail routing without admin tooling
- +Voicemail delivery supports email notifications for quick triage
- +Channel grouping for managing multiple numbers under one account
- +Straightforward user line mapping for staff phone assignment
- –Limited advanced call routing logic compared with full PBX and CCaaS
- –Automation depth is narrower than systems with extensive developer APIs
- –Reporting and analytics are basic for call QA and operations
- –Change management for many users needs disciplined account setup
Best for: Fits when small teams need fast number setup, voicemail handling, and basic forwarding.
Telnyx
API-firstProgrammable voice, messaging, and wireless connectivity APIs.
Call lifecycle event webhooks that let external systems drive routing, IVR steps, and status handling.
Telnyx provides programmable voice and telephony features through APIs, including number provisioning and call control workflows. Core capabilities include SIP trunking for PSTN termination, DIDs on E.164, and call signaling that can be orchestrated from external systems.
Telnyx also supports WebRTC-related calling patterns for browser and device integrations, plus event delivery for call lifecycle automation. Admin control centers on API-driven configuration, with governance patterns built around project access and audit-ready operational practices.
- +Programmable call flows via REST APIs tied to call lifecycle events
- +SIP trunking coverage for PSTN termination with carrier-grade signaling
- +E.164 DID provisioning supports multi-region number management
- +Project-based access supports separation between environments and teams
- –Voice setup requires more integration work than web-first UC tools
- –Advanced call-center features depend on building custom call routing
- –Quality tuning needs SIP-level understanding of codecs and transport
- –Diagnostics rely on logs and event streams rather than guided troubleshooting
Best for: Fits when telecom teams need API-controlled voice workflows and SIP-based PSTN termination.
FreePBX
SMBOpen-source web-based PBX software built on Asterisk.
FreePBX modules generate and maintain Asterisk configuration from structured UI settings.
FreePBX is an open source PBX distribution built on Asterisk, with a web UI that drives most call control configuration. It handles core phone system workflows like extensions, IVR menus, queues, and call routing through modular feature add-ons.
Provisioning for phones and trunks is done via configuration files and supported protocol interfaces, so deployments can be repeatable in lab and production environments. For teams that need deep PBX control, FreePBX provides extensive configuration surface and extensibility through its module system.
- +Web UI manages extensions, inbound routes, and feature behavior without manual Asterisk edits
- +Module ecosystem adds telephony functions like IVR, queues, and call recording
- +Works with standard SIP deployments and supports recurring provisioning changes
- +Configuration is stored in a way that enables versioned infrastructure patterns
- –Complex call flows can require multi-module debugging across Asterisk and FreePBX
- –Advanced integrations depend on external CTI tools and custom dialplan changes
- –Module compatibility and upgrade paths can be operational overhead
- –Voicemail and notification behavior often needs tuning per endpoint and context
Best for: Fits when teams want on-prem PBX control with a web-admin workflow and Asterisk-level extensibility.
Conclusion
After evaluating 10 communication media, CloudTalk stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right telephone software
This buyer's guide covers nine categories of telephone software behaviors across CloudTalk, 3CX, Genesys Cloud CX, RingCentral, Dialpad, Microsoft Teams Phone, Twilio Voice, Grasshopper, Telnyx, and FreePBX.
It translates those tools into concrete selection criteria for routing, automation, integrations, admin governance, and day-to-day operation.
Telephone software that routes calls, governs users, and automates call workflows
Telephone software runs call control and call handling logic for inbound and outbound voice. It solves routing and user provisioning problems with features like IVR, queues, auto-attendants, voicemail flows, and call recording.
Some tools package telephony inside a ready-made suite, like RingCentral and Genesys Cloud CX. Others center on programmable call flows for teams building custom voice systems, like Twilio Voice and Telnyx.
Selection criteria for call control, automation, and operating governance
Telephone software selection succeeds when call routing logic, automation hooks, and admin controls align with the team’s operating model. Tools like CloudTalk and 3CX make routing and call control programmable, while Genesys Cloud CX and RingCentral make workflow orchestration and governance central to the product.
These criteria focus on what decides outcomes in real deployments. They also reflect where tools split on configuration depth, integration shape, and troubleshooting complexity.
Browser-first calling tied to the same call control plane
CloudTalk and 3CX support WebRTC-based browser calling that follows the same routing and queue logic as their core phone controls. This matters when contact center agents or sales teams need a web client without rebuilding dial plans in a separate browser tool.
API-driven orchestration using call lifecycle events and workflow actions
Genesys Cloud CX, RingCentral, and Telnyx tie call state to external workflow actions through documented APIs and eventing. This matters when telephony must trigger CRM updates, ticket creation, or call-state-driven routing with predictable event semantics.
Deterministic mid-call branching using programmable voice instructions
Twilio Voice uses TwiML call control to direct mid-call actions like routing, recording, and status-driven branching. This matters for engineering teams that want application logic to steer call behavior rather than rely only on prebuilt IVR trees.
Conversation intelligence that links recordings to searchable coaching workflows
Dialpad connects call recording and transcripts to conversation intelligence for transcript-driven search and QA workflows. This matters when recorded-call retrieval is part of daily coaching and after-call operations rather than a passive archive.
Tenant-governed access and audit controls for multi-team phone operations
Genesys Cloud CX and RingCentral include role-based access controls and audit logging for controlled access across teams. This matters when multiple groups share the same telephony platform and admin changes need traceability.
Repeatable PBX configuration generation with modular configuration sources
FreePBX generates Asterisk configuration from structured module settings through its web-admin workflow. This matters for teams that want repeatable infrastructure patterns and controlled changes without hand-editing Asterisk dial plan files.
A routing-and-automation fit check for telephone software
A practical decision starts with which control plane will define call behavior. Some tools keep routing logic programmable with WebRTC and event APIs, like CloudTalk and 3CX. Others push routing and branching into developer code, like Twilio Voice.
The next decision is how governance and operational lifecycle should work. Microsoft Teams Phone ties calling policy to Microsoft 365 identity and admin surfaces, while FreePBX and 3CX put more responsibility on PBX-side admin practices.
Match the call entry point to the client experience requirement
If browser dialing is required for agents, choose tools that implement WebRTC gateway behavior like CloudTalk or 3CX. If the calling entry point is application-driven, choose Twilio Voice for TwiML-based call control or Telnyx for API-controlled call lifecycles.
Choose the automation style for routing and call-state decisions
Pick Genesys Cloud CX or RingCentral when call routing and agent workflows must be driven by eventing and API-driven workflow actions. Pick CloudTalk when support and sales queues need programmable routing plus call-state automation tied to provisioning and call events.
Decide where complexity lives in IVR, queues, and edge cases
For prebuilt contact center routing logic that integrates with agent handling and reporting, Genesys Cloud CX provides a unified workflow and reporting model. For customizable voice logic that can branch mid-call, Twilio Voice shifts complexity into application code and webhook orchestration.
Align admin governance with the organization’s policy authority model
If governance must live inside Microsoft 365 admin centers, Microsoft Teams Phone makes Teams calling policies the control mechanism. If governance and change control must be handled as PBX configuration artifacts, FreePBX’s module-generated Asterisk config supports repeatable infrastructure patterns.
Plan integrations for the lifecycle of numbers, extensions, and routing rules
For automation that depends on provisioning and call-state event telemetry, CloudTalk and RingCentral provide API-driven call-event workflows. For telecom teams that need project-separated access and SIP-level PSTN termination control, Telnyx aligns with API provisioning and E.164 DID workflows.
Validate troubleshooting depth based on how routing logic is implemented
If routing logic is mostly configuration-driven through the phone suite, 3CX and RingCentral centralize dial plan and call routing administration. If routing depends on application logic and correlated webhooks, Twilio Voice and Telnyx require engineering log correlation across events for debugging.
Telephone software roles by deployment intent and workflow complexity
Telephone software fits teams that need call routing, operator controls, and workflow automation beyond simple call forwarding. The right tool depends on whether call behavior is primarily configured in a hosted system or orchestrated by application logic.
Different products in this list focus on different operating models. CloudTalk and Dialpad target teams that run support and sales workflows. Twilio Voice and Telnyx target teams that build custom voice systems with APIs.
Support and sales teams needing browser calling plus programmable queues
CloudTalk fits teams that want browser-first WebRTC calling with inbound routing, queue handling, and call recording embedded into call workflows. Dialpad fits teams that need conversation intelligence with transcript-driven search tied to call recordings for QA coaching.
Organizations that need on-prem or controlled PBX behavior with browser dialing
3CX fits teams that want PBX-style control with centralized dial-plan management and WebRTC gateway support for browser-based calling. FreePBX fits teams that need Asterisk-level extensibility through modules that generate configuration from structured UI settings.
Enterprise contact centers that require API-driven workflow orchestration tied to call states
Genesys Cloud CX fits contact centers that want IVR, queue routing, and agent handling connected to reporting and API-driven workflow orchestration. RingCentral fits organizations that need programmable call-event APIs so external systems can coordinate routing and agent actions with governance and audit logging.
Microsoft 365 tenants that want Teams-based calling policy governance
Microsoft Teams Phone fits organizations that standardize on Teams clients and want auto-attendant and voicemail routing managed through Teams calling policies. This reduces the need for separate phone admin surfaces when Microsoft governance is the operating model.
Engineering teams building custom PSTN call control with application logic
Twilio Voice fits teams that need deterministic routing and branching using TwiML plus WebRTC gateway support for browser clients. Telnyx fits telecom and platform teams that need SIP trunking, E.164 DID provisioning, and call lifecycle event webhooks to drive IVR steps and status handling.
Avoiding failure modes in telephone software configuration and operations
Common telephone software failures come from mismatching automation style to operational skills. Another frequent issue is treating governance as an afterthought, even when multi-team access changes the risk profile.
These pitfalls show up across suite-based tools and API-centric platforms because call behavior and troubleshooting require different expertise paths.
Building complex routing automations without a clear event-to-action mapping
CloudTalk and 3CX can support programmable routing, but complex event-to-action mapping requires careful configuration discipline. Plan explicit call-state handling for queue transitions and routing outcomes before scaling the number of workflows.
Expecting prebuilt IVR behavior to cover custom mid-call logic
Dialpad and RingCentral provide IVR and queue behaviors, but mid-call branching driven by application logic is the domain of Twilio Voice TwiML. If mid-call routing depends on business rules from external systems, route those decisions through TwiML or call lifecycle webhooks rather than forcing deep IVR trees.
Ignoring governance and audit needs during multi-team rollout
Genesys Cloud CX and RingCentral include RBAC and audit logging, but governance still requires role design and admin process clarity. When Microsoft Teams Phone is used, governance depends on Microsoft 365 and Teams policy management across devices and user moves.
Underestimating troubleshooting complexity when routing depends on webhooks and application logs
Twilio Voice and Telnyx rely heavily on webhook orchestration and correlated call telemetry for diagnosing issues. Use consistent webhook handling and log correlation practices so call-state failures can be traced across events.
Treating small-business phone administration as a replacement for contact center depth
Grasshopper supports browser-first administration and basic forwarding and voicemail workflows, but it has limited advanced call routing compared with contact center platforms. If ACD-like routing depth and detailed operations are required, choose Genesys Cloud CX or RingCentral instead.
How We Selected and Ranked These Tools
We evaluated CloudTalk, 3CX, Genesys Cloud CX, RingCentral, Dialpad, Microsoft Teams Phone, Twilio Voice, Grasshopper, Telnyx, and FreePBX using criteria that emphasized features first, ease of use second, and value third. Each tool received an overall score as a weighted average where features carried the most weight, and ease of use and value were each given equal weight after that emphasis.
The practical focus stayed on concrete capabilities that affect call handling and operations. This approach rewarded products that combine routing and automation mechanisms with admin controls that teams can operate and audit.
CloudTalk separated from lower-ranked tools by pairing browser-first WebRTC calling with a provisioning and call-events API built for automated routing and agent-state workflows. That combination increased the features score more than it increased operational friction, which lifted the overall result.
Frequently Asked Questions About telephone software
How do WebRTC-based dialing and browser call control work across CloudTalk, 3CX, and Twilio Voice?
Which tool best fits an API-driven workflow that reacts to call lifecycle states?
How does SSO and access governance get handled in Genesys Cloud CX, RingCentral, and Microsoft Teams Phone?
What data model and provisioning approach should be expected when integrating telephony with CRM or support systems?
When does call queue or ACD-style routing matter more than basic call forwarding?
What breaks if outbound failover and call-flow branching are required for PSTN connectivity in Twilio Voice versus PBX platforms?
Which integration surface is typically used for eventing and external CTI-style control, and where do differences show up?
How do recording, transcription search, and retrieval workflows differ between Dialpad, CloudTalk, and RingCentral?
What admin controls and permission model should be expected when multiple teams manage numbers and routing rules?
Where does extensibility fall short when choosing Grasshopper instead of FreePBX or RingCentral?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
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