Quick Overview
- 1#1: Five9 - Cloud contact center platform delivering predictive dialing, CRM integrations, and compliance tools for high-volume telemarketing campaigns.
- 2#2: Convoso - AI-powered outbound calling solution optimized for telemarketing with dynamic scripting, lead management, and TCPA compliance.
- 3#3: Talkdesk - Omnichannel contact center software with advanced telephony, AI analytics, and CRM sync for efficient telemarketing operations.
- 4#4: Kixie - Integrated power dialer and CRM platform that automates outbound sales calls with one-click actions and real-time data.
- 5#5: PhoneBurner - Sales dialer software designed to boost telemarketer productivity by enabling up to 80 calls per hour with CRM integration.
- 6#6: Dialpad - AI-driven cloud phone system with built-in CRM features, call recording, and analytics for telemarketing teams.
- 7#7: RingCentral - Unified communications platform offering contact center capabilities, video, and CRM integrations for telemarketing workflows.
- 8#8: Salesforce - Comprehensive CRM with Sales Cloud telephony integrations, lead scoring, and automation for enterprise telemarketing.
- 9#9: HubSpot - All-in-one CRM platform with calling tools, email sequences, and pipeline management suitable for telemarketing sales.
- 10#10: CallTools - Cloud-based telemarketing software providing dialers, lead management, and reporting for outbound calling campaigns.
We ranked these tools by evaluating key factors like dialing functionality, CRM integration strength, compliance support, user experience, and overall value to ensure relevance for modern telemarketing workflows.
Comparison Table
This comparison table explores top telemarketing CRM software tools, including Five9, Convoso, Talkdesk, Kixie, PhoneBurner, and more, to aid in selecting the right fit for outreach operations. It highlights key features, usability, and performance metrics, helping readers understand how each tool aligns with their team's needs and goals.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Five9 Cloud contact center platform delivering predictive dialing, CRM integrations, and compliance tools for high-volume telemarketing campaigns. | enterprise | 9.3/10 | 9.6/10 | 8.4/10 | 8.7/10 |
| 2 | Convoso AI-powered outbound calling solution optimized for telemarketing with dynamic scripting, lead management, and TCPA compliance. | specialized | 9.1/10 | 9.5/10 | 8.4/10 | 8.7/10 |
| 3 | Talkdesk Omnichannel contact center software with advanced telephony, AI analytics, and CRM sync for efficient telemarketing operations. | enterprise | 8.7/10 | 9.2/10 | 8.4/10 | 8.1/10 |
| 4 | Kixie Integrated power dialer and CRM platform that automates outbound sales calls with one-click actions and real-time data. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 5 | PhoneBurner Sales dialer software designed to boost telemarketer productivity by enabling up to 80 calls per hour with CRM integration. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 6 | Dialpad AI-driven cloud phone system with built-in CRM features, call recording, and analytics for telemarketing teams. | general_ai | 8.3/10 | 8.7/10 | 9.1/10 | 7.9/10 |
| 7 | RingCentral Unified communications platform offering contact center capabilities, video, and CRM integrations for telemarketing workflows. | enterprise | 7.4/10 | 7.8/10 | 8.1/10 | 6.9/10 |
| 8 | Salesforce Comprehensive CRM with Sales Cloud telephony integrations, lead scoring, and automation for enterprise telemarketing. | enterprise | 8.4/10 | 9.3/10 | 6.7/10 | 7.2/10 |
| 9 | HubSpot All-in-one CRM platform with calling tools, email sequences, and pipeline management suitable for telemarketing sales. | enterprise | 7.8/10 | 7.5/10 | 9.2/10 | 8.1/10 |
| 10 | CallTools Cloud-based telemarketing software providing dialers, lead management, and reporting for outbound calling campaigns. | specialized | 7.6/10 | 8.1/10 | 7.2/10 | 8.3/10 |
Cloud contact center platform delivering predictive dialing, CRM integrations, and compliance tools for high-volume telemarketing campaigns.
AI-powered outbound calling solution optimized for telemarketing with dynamic scripting, lead management, and TCPA compliance.
Omnichannel contact center software with advanced telephony, AI analytics, and CRM sync for efficient telemarketing operations.
Integrated power dialer and CRM platform that automates outbound sales calls with one-click actions and real-time data.
Sales dialer software designed to boost telemarketer productivity by enabling up to 80 calls per hour with CRM integration.
AI-driven cloud phone system with built-in CRM features, call recording, and analytics for telemarketing teams.
Unified communications platform offering contact center capabilities, video, and CRM integrations for telemarketing workflows.
Comprehensive CRM with Sales Cloud telephony integrations, lead scoring, and automation for enterprise telemarketing.
All-in-one CRM platform with calling tools, email sequences, and pipeline management suitable for telemarketing sales.
Cloud-based telemarketing software providing dialers, lead management, and reporting for outbound calling campaigns.
Five9
enterpriseCloud contact center platform delivering predictive dialing, CRM integrations, and compliance tools for high-volume telemarketing campaigns.
Intelligent predictive dialing that dynamically adjusts to maximize live connections while minimizing compliance risks
Five9 is a cloud-based contact center platform designed for high-volume outbound calling, making it ideal for telemarketing operations with features like predictive, power, and preview dialing to optimize connect rates and agent efficiency. It integrates seamlessly with popular CRMs such as Salesforce and Microsoft Dynamics, providing a unified view of customer data during calls. The platform includes robust compliance tools like Do Not Call scrubbing, call recording, and AI-driven analytics for performance insights and campaign optimization.
Pros
- Advanced dialing modes (predictive, power, preview) for superior outbound efficiency
- Deep CRM integrations and real-time customer data access
- Comprehensive compliance, recording, and AI analytics tools
Cons
- Steep learning curve for complex configurations
- Pricing can be high for smaller teams
- Customization often requires professional services
Best For
Large-scale telemarketing teams requiring scalable, compliant outbound calling with CRM integration and advanced analytics.
Pricing
Quote-based pricing starting at around $165 per agent/month for basic plans, scaling up with features; annual contracts common.
Convoso
specializedAI-powered outbound calling solution optimized for telemarketing with dynamic scripting, lead management, and TCPA compliance.
AI-powered Predictive Dialer that dynamically adjusts pacing for optimal agent utilization and connect rates
Convoso is a cloud-based contact center platform optimized for high-volume outbound telemarketing, sales, and collections. It combines CRM functionalities with advanced predictive dialing, AI-powered conversation intelligence, and multichannel communication tools like SMS and email. The software emphasizes compliance with features such as DNC scrubbing, call recording, and TCPA safeguards to help teams scale efficiently while minimizing legal risks.
Pros
- Ultra-efficient predictive dialer boosts connect rates up to 4x
- Robust compliance tools including real-time DNC and litigation guardrails
- Seamless integrations with major CRMs like Salesforce and custom APIs
Cons
- Pricing can be steep for small teams or low-volume users
- Steeper learning curve for advanced AI and customization features
- Primarily outbound-focused with limited inbound capabilities
Best For
High-volume outbound telemarketing teams in sales, lead gen, or collections needing maximum productivity and compliance.
Pricing
Custom quote-based pricing starting at around $100/user/month for basic plans, scaling with call volume and features; pay-per-minute options available.
Talkdesk
enterpriseOmnichannel contact center software with advanced telephony, AI analytics, and CRM sync for efficient telemarketing operations.
AI-Powered Predictive Dialer with Autopilot for intelligent call prioritization and automated handling
Talkdesk is an AI-powered cloud contact center platform designed for high-volume outbound telemarketing, featuring predictive and progressive dialers, intelligent call routing, and real-time agent assist tools. It integrates deeply with CRMs like Salesforce and HubSpot to manage leads, scripts, and customer interactions seamlessly. The software emphasizes compliance with DNC scrubbing, call recording, and analytics to optimize telemarketing campaigns and agent performance.
Pros
- Advanced predictive dialing and power dialing for efficient high-volume outbound campaigns
- Robust CRM integrations and real-time analytics for lead management and performance tracking
- AI-driven coaching and quality management tools to improve agent productivity
Cons
- Enterprise-level pricing that may be prohibitive for small telemarketing teams
- Steeper learning curve for configuring advanced AI and custom workflows
- Less emphasis on multichannel beyond voice compared to pure CRM platforms
Best For
Mid-to-large telemarketing teams in call centers seeking scalable AI-enhanced outbound dialing and CRM integration.
Pricing
Starts at ~$75/user/month for Essentials plan; Elevate and Elite tiers with custom enterprise pricing based on volume and features.
Kixie
specializedIntegrated power dialer and CRM platform that automates outbound sales calls with one-click actions and real-time data.
Local Presence Dialing that dynamically shows local numbers to callers, increasing answer rates by up to 40%
Kixie is a sales acceleration platform specializing in power dialing and CRM integration for outbound telemarketing and sales teams. It enables reps to make hundreds of calls per day with features like local presence dialing, voicemail drops, SMS, and email outreach, all automatically logged into CRMs such as Salesforce, HubSpot, or Pipedrive. By combining VoIP telephony with AI-driven insights, Kixie streamlines high-volume calling workflows and boosts connect rates.
Pros
- Seamless, real-time integration with major CRMs for automatic activity logging
- Powerful dialer supporting up to 100+ calls per hour with local presence and voicemail drops
- Multi-channel outreach (calls, SMS, email) with AI call coaching and analytics
Cons
- Pricing scales quickly for advanced features, less ideal for small budgets
- Steeper learning curve for customizing workflows and AI tools
- Primarily outbound-focused, with limited native inbound call handling
Best For
High-volume outbound telemarketing and sales teams needing CRM-integrated power dialing to maximize daily connects.
Pricing
Starts at $35/user/month (Professional), $65/user/month (Business), with custom Enterprise plans; billed annually.
PhoneBurner
specializedSales dialer software designed to boost telemarketer productivity by enabling up to 80 calls per hour with CRM integration.
One-click voicemail drop that leaves personalized messages without interrupting the dialing flow
PhoneBurner is a cloud-based power dialer tailored for outbound sales and telemarketing teams, enabling reps to make significantly more calls per day by automating dialing and skipping unproductive connections like voicemails and busy signals. It integrates seamlessly with CRMs such as Salesforce, HubSpot, and Zoho, while offering local caller ID, call recording, and detailed analytics for performance tracking. The platform emphasizes speed and efficiency, allowing users to focus on live conversations rather than dialing downtime.
Pros
- Ultra-fast power dialing connects reps to live answers in seconds, boosting call volume by up to 4x
- Seamless CRM integrations sync data automatically without manual entry
- No hardware or software installation required; works on any browser or device
Cons
- Limited inbound calling and team collaboration features compared to full CRMs
- Pricing is per-user and can add up for larger teams without deep discounts
- Reporting is solid but lacks advanced AI-driven insights found in top competitors
Best For
Outbound telemarketing and sales teams focused on high-volume cold calling who need to maximize live connect rates.
Pricing
Starts at $149 per user/month (billed annually) or $179 monthly; custom enterprise pricing for larger teams.
Dialpad
general_aiAI-driven cloud phone system with built-in CRM features, call recording, and analytics for telemarketing teams.
AI Sales with real-time transcription, sentiment detection, and automated coaching during live calls
Dialpad is a cloud-based unified communications platform that provides VoIP calling, AI-powered conversation intelligence, and integrations with leading CRMs like Salesforce and HubSpot, making it suitable for telemarketing and sales teams. It features a power dialer, call recording, real-time transcription, sentiment analysis, and coaching tools to streamline outbound campaigns and improve agent performance. While not a standalone CRM, its sales-focused tools enhance lead management and compliance for high-volume calling operations.
Pros
- AI-driven real-time coaching and sentiment analysis for better call outcomes
- Seamless integrations with major CRMs and unlimited domestic calling
- Intuitive interface with mobile app support for on-the-go telemarketing
Cons
- Lacks built-in CRM and advanced predictive dialing (focuses on power/progressive modes)
- Higher pricing tiers required for full sales AI features
- Limited customization for complex compliance needs in heavy telemarketing
Best For
Small to mid-sized sales teams seeking AI-enhanced outbound calling with easy CRM integrations rather than a full standalone telemarketing CRM.
Pricing
Standard at $15/user/mo (basic calling), Pro at $25/user/mo (sales features), Enterprise custom; annual discounts available.
RingCentral
enterpriseUnified communications platform offering contact center capabilities, video, and CRM integrations for telemarketing workflows.
RingSense AI for real-time conversation intelligence, call coaching, and automated summaries
RingCentral is a unified communications as a service (UCaaS) platform offering cloud-based phone systems, video conferencing, messaging, and contact center solutions tailored for sales and support teams. In the telemarketing CRM space, it provides outbound calling capabilities like power dialing, predictive dialing via RingCentral Engage, call recording, and seamless integrations with CRMs such as Salesforce and HubSpot for lead management and interaction tracking. It emphasizes compliance features like DNC scrubbing and analytics to optimize telemarketing campaigns, making it suitable for scaling communication-heavy operations.
Pros
- Reliable VoIP with unlimited calling in US/Canada and excellent call quality
- Deep CRM integrations for streamlined lead tracking and dispositioning
- Advanced contact center tools including AI-powered insights and predictive dialing
Cons
- Lacks native CRM depth, heavily reliant on third-party integrations
- Pricing escalates quickly for contact center features
- Complex setup for advanced telemarketing workflows
Best For
Mid-sized sales teams needing robust telephony and contact center features integrated with existing CRM systems for outbound campaigns.
Pricing
Core plans start at $20/user/month; RingCentral Engage contact center from $65/agent/month (annual billing).
Salesforce
enterpriseComprehensive CRM with Sales Cloud telephony integrations, lead scoring, and automation for enterprise telemarketing.
Einstein AI for predictive lead scoring, conversation intelligence, and automated call coaching
Salesforce is a leading enterprise CRM platform that provides comprehensive tools for sales, marketing, and customer service, including capabilities tailored for telemarketing through its Sales Cloud. It supports lead management, campaign automation, click-to-dial functionality, call logging, and integrations with telephony systems like Twilio or Amazon Connect for outbound calling. With customizable dashboards and AI-driven insights via Einstein, it enables efficient tracking of call outcomes, compliance, and performance metrics for high-volume telemarketing operations.
Pros
- Highly customizable workflows and automation for telemarketing campaigns
- Extensive integrations with dialers, VoIP, and analytics tools via AppExchange
- Powerful AI features like Einstein for lead scoring and call insights
Cons
- Steep learning curve and complex setup requiring admins or consultants
- Expensive pricing with additional costs for customizations and add-ons
- Overkill for small telemarketing teams without enterprise-scale needs
Best For
Large enterprises and sales teams running complex, high-volume telemarketing operations that demand deep CRM integration and scalability.
Pricing
Starts at $25/user/month for Essentials; Sales Cloud Professional at $80/user/month, Enterprise at $165/user/month, Unlimited at $330/user/month, plus implementation and add-on fees.
HubSpot
enterpriseAll-in-one CRM platform with calling tools, email sequences, and pipeline management suitable for telemarketing sales.
Seamless conversation inbox that unifies calls, emails, and chats in one timeline per contact
HubSpot is a comprehensive CRM platform with sales tools that support telemarketing through contact management, call logging, email sequences, and workflow automation. It enables teams to organize leads, track interactions, and nurture prospects via integrated calling and task reminders. While versatile for inbound and outbound sales, it lacks native high-volume dialing capabilities, making it better suited for smaller-scale telemarketing operations.
Pros
- Free core CRM with unlimited users and contacts
- Intuitive interface and seamless integrations with telephony tools
- Powerful automation workflows for call follow-ups and lead scoring
Cons
- No built-in predictive or power dialing for high-volume telemarketing
- Advanced sales features locked behind expensive Professional plans
- Limited native support for call scripting and compliance tools
Best For
Small to mid-sized sales teams handling mixed inbound/outbound telemarketing who want an easy-to-use all-in-one CRM.
Pricing
Free CRM plan; Sales Hub Starter at $20/user/month; Professional at $90/user/month (min 5 users, annual billing).
CallTools
specializedCloud-based telemarketing software providing dialers, lead management, and reporting for outbound calling campaigns.
Intelligent predictive dialer that dynamically adjusts to agent availability for maximum efficiency
CallTools is a cloud-based CRM and dialer platform tailored for telemarketing, call centers, and outbound sales teams. It combines lead management, contact organization, and advanced dialing modes like predictive, power, and preview dialing to optimize high-volume calling campaigns. Additional features include call recording, VoIP integration, TCPA compliance tools, and basic reporting to help teams track performance and ensure regulatory adherence.
Pros
- Robust predictive and power dialers for high connect rates
- Strong TCPA compliance and DNC scrubbing tools
- Affordable pricing with scalable plans
Cons
- User interface feels dated and clunky
- Limited advanced analytics and reporting
- Customer support response times can be inconsistent
Best For
Small to mid-sized telemarketing firms focused on cost-effective outbound calling and lead management.
Pricing
Starts at $35/user/month for basic plans, up to $65/user/month for enterprise with predictive dialing; pay-per-minute options available.
Conclusion
The reviewed telemarketing CRM software stands out for their ability to enhance outbound campaign efficiency. At the top, Five9 leads with its comprehensive cloud contact center tools and compliance features, while Convoso and Talkdesk offer strong alternatives—Convoso with AI-driven scripting and Talkdesk with omnichannel capabilities—catering to varied operational needs.
Take the first step to elevate your telemarketing efforts by exploring Five9, the top-ranked tool, and unlock its predictive dialing, CRM integrations, and compliance support to drive better results.
Tools Reviewed
All tools were independently evaluated for this comparison