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Healthcare MedicineTop 10 Best Telehealth Software of 2026
Editorial shortlist comparing telehealth software options like Amwell, Teladoc Health, and SimplePractice with tradeoffs for clinics evaluating systems.
How we ranked these tools
Vendors set the topic, but our editors set the inclusion criteria and the evaluation framework before research starts.
Search agents gather the source set and the review record, including transcriptions of video reviews and podcasts.
Framework: Features 40% · Ease 30% · Value 30%
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Amwell is the best pick for clinics and health systems that need governance-friendly telehealth orchestration, since its waiting-room and clinician handoff workflow configuration keeps sessions running end to end, whereas SimplePractice fits behavioral health teams that want quick setup with structured intake and documentation tied to messaging.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Amwell
Waiting room and visit workflow configuration that coordinates intake, queueing, and clinician handoff steps across the session.
Best for: Fits when clinics need governance-friendly telehealth orchestration with clinician workflows and EHR-connected documentation.
Teladoc Health
Editor pickSpecialty-based care orchestration for behavioral health virtual visits with routing and handoff flows built for multi-provider teams.
Best for: Fits when health systems need specialty telehealth orchestration plus EHR-linked documentation without building telehealth workflows from scratch.
SimplePractice
Editor pickGuided intake forms feed structured documentation for follow-ups, keeping asynchronous messaging and visit notes aligned.
Best for: Fits when behavioral health clinics want fast telehealth setup with structured documentation and portal-based messaging.
Comparison Table
Amwell
enterpriseEnterprise telehealth platform offering white-label virtual care for hospitals and health plans.
Waiting room and visit workflow configuration that coordinates intake, queueing, and clinician handoff steps across the session.
Amwell provides a telehealth experience that routes patients into scheduled visits, then supports video encounters and clinician workflows through configurable visit templates. The product centers on identity, appointment and waiting room coordination, and patient intake so visits start with the right forms and context.
Amwell also integrates with external clinical systems for documentation flows and supports e-prescribing for medication-related orders. Its governance surface includes role-based access for staff and logging for key telehealth actions that administrators can review.
- +Visit orchestration supports waiting room flow and clinician handoff steps
- +E-prescribing is available from inside telehealth clinician workflows
- +Role-based access controls separate patient-facing and staff-facing functions
- +Integration options cover patient intake, documentation, and external system exchange
- –Specialty workflows often require template and integration configuration work
- –Some deeper EHR-specific documentation import paths depend on integration setup
- –Real-time operational visibility for admins can require added instrumentation
- –Peripheral and specialty equipment support may lag niche telehealth device needs
specialty clinics and surgical practices
Run pre-visit assessment and follow-up
Traceable virtual encounter chain
health systems with clinical systems
Launch telehealth from existing EHR
Fewer cross-system handoffs
Show 2 more scenarios
clinicians and pharmacy-connected teams
Conduct medication counseling with e-prescribing
Stronger continuity of med tasks
Shared medication workflows connect patient instruction, video counseling, and e-prescribing tasks in one encounter flow.
distributed care clinics
Handle non-urgent questions via eConsult
Structured asynchronous responses
Clinicians manage asynchronous questions and secure follow-ups through eConsult queues instead of live appointments.
Best for: Fits when clinics need governance-friendly telehealth orchestration with clinician workflows and EHR-connected documentation.
Teladoc Health
enterpriseEnterprise virtual care platform spanning primary care, mental health, and chronic condition management.
Specialty-based care orchestration for behavioral health virtual visits with routing and handoff flows built for multi-provider teams.
Teladoc Health brings enterprise telehealth workflows together with video visits, behavioral health virtual care, and care coordination tooling for clinic and health system use. The system focuses on clinician scheduling and visit orchestration across specialties, with referral and intake pathways designed to route patients to the right care setting.
Teladoc also supports EHR-linked documentation flows and downstream operational needs like billing and clinical record updates, which matter for multi-site operations. For software teams, the main evaluation points are integration depth with existing clinical systems and automation coverage around visit setup, documentation, and care team handoff.
- +Specialty-leaning virtual visit workflows that fit behavioral health and medical care needs
- +Operational care coordination features for scheduling, intake routing, and consult handoffs
- +EHR-linked documentation flows reduce duplicate charting during telehealth encounters
- +Enterprise-grade security posture supports HIPAA-aligned video sessions
- –Implementation effort is higher when replacing or consolidating existing telehealth front ends
- –API automation scope for custom intake forms and visit logic can require vendor or integrator support
- –Workflow configuration flexibility may lag EHR-native telehealth tools for clinic-specific edge cases
- –Asynchronous messaging and device-based workflows may need additional configuration per specialty
health systems and employers
Run remote clinician consultations
Remote visit documentation
multi-market health organizations
Coordinate clinician assignment across markets
Cleaner patient navigation
Show 2 more scenarios
telehealth program operators
Direct assessments to follow-up diagnostics
Coordinated diagnostic follow-up
Clinician-led virtual assessment workflows connect remote findings to documented decisions and scheduled next steps.
specialty monitoring care teams
Review monitoring results with triage
Monitoring reviewed in pathway
Remote monitoring outputs flow into specialty pathways that include clinician triage and follow-up activities.
Best for: Fits when health systems need specialty telehealth orchestration plus EHR-linked documentation without building telehealth workflows from scratch.
SimplePractice
SMBPractice management and telehealth platform for behavioral health and wellness providers.
Guided intake forms feed structured documentation for follow-ups, keeping asynchronous messaging and visit notes aligned.
SimplePractice focuses on behavioral health and practice workflows, with telehealth scheduling, video visits, and patient communications built around the clinical intake to documentation loop. The product provides secure patient portal access for visit details and messaging, plus structured forms that feed note creation during or after the session.
Telehealth setup centers on clinician-led visit workflows instead of a heavy integration-first model, which reduces configuration time for small practices. Automation in SimplePractice mainly shows up as guided visit preparation, document capture, and care team coordination rather than broad cross-system data interchange.
- +Visit workflow keeps intake, messaging, and documentation tightly connected
- +Patient portal supports appointment details and async messaging in one place
- +Guided templates reduce missing fields in clinical notes
- +Care team handoff is manageable inside the practice workflow
- –HL7 v2 interface support is not a primary telehealth integration focus
- –Extensibility for deep EHR coupling and custom automation is limited
- –Advanced telehealth routing and specialty-specific flows require workarounds
- –Audit log depth for governance-heavy deployments is not telehealth-first
Behavioral health solo clinicians
Run remote intake to visit notes
Faster remote documentation
Small counseling practices
Coordinate scheduling, messaging, and care team
Lower admin coordination time
Show 2 more scenarios
Outpatient group therapy programs
Conduct video sessions with structured forms
More consistent clinical notes
Patient portal access and session forms support consistent data capture for each group participant.
Supervising therapists
Review documentation tied to visits
Clearer supervision artifacts
Session-based note creation helps supervisors track clinical entries tied to completed telehealth visits.
Best for: Fits when behavioral health clinics want fast telehealth setup with structured documentation and portal-based messaging.
eVisit
mid-marketTelemedicine platform enabling remote consultations for health systems and multi-specialty groups.
Structured visit intake plus encounter documentation reduces variation between providers and supports consistent post-visit handling.
eVisit fits teams that need structured visit flows instead of a generic video room, because the product builds intake steps and documents encounters in a consistent pattern. Clinic administrators can configure visit settings and manage who can access workflows through role-based access controls and scoped permissions across common admin screens. The integration approach centers on connecting eVisit with existing practice systems so visit status, documentation, and related clinical artifacts map back into care operations.
- +Guided intake and documentation keep visit capture consistent across clinicians
- +Admin configuration supports workflow control without custom UI development
- +Encounter outputs align with post-visit processing for care team continuity
- +Integration focus reduces manual re-entry after each virtual visit
- –Advanced interoperability for complex data exchange may require extra work
- –Specialty-specific workflows can need template and configuration tuning
- –Some reporting views rely on extracting data from connected systems
- –Multi-team handoff scenarios can require careful permission design
Practice operations teams
Standardize documentation for virtual appointments
Less clinician rework
Clinical administrators
Control access across care roles
Fewer workflow mistakes
Show 2 more scenarios
Care coordinators
Track handoff after the visit
Cleaner care transitions
Visit outcomes feed care team follow-up steps so tasks start after documentation.
Specialty clinics
Run repeatable intake for demand spikes
Faster patient throughput
Configured intake flows support consistent capture across high-throughput virtual visits.
Best for: Fits when clinics need standardized virtual visit workflows tied to documentation output.
Spruce Health
SMBUnified communication platform combining secure messaging, phone, and video visits.
Configurable telehealth visit workflows that connect intake capture and post-visit clinical outputs to existing care records.
Spruce Health is built around the end-to-end telehealth visit lifecycle, including patient intake, provider visit workflow, and post-visit clinical outputs. The integration surface emphasizes interoperability through FHIR APIs and HL7 interfaces, which supports mapping telehealth events into an existing care record. Automation is centered on configuration of visit templates, routing steps, and data capture so clinics can standardize specialty-specific workflows.
- +Workflow orchestration for intake, visit, and documentation in one configurable flow
- +FHIR and HL7 integration supports mapping telehealth events into the clinical record
- +Role-based clinician and staff controls support care team governance
- +Audit-focused visibility supports operational review of telehealth actions
- –Template and field alignment work can be nontrivial with existing EHR schemas
- –Specialty workflows may require configuration time to match local care processes
Care operations teams
Standardize intake-to-documentation telehealth flow
Fewer missed required fields
EHR integration teams
Map telehealth events to clinical data
Lower integration rework
Show 1 more scenario
Specialty clinic directors
Apply specialty visit routing rules
More consistent referrals
Governed configuration supports specialty-specific visit steps and referral routing to the right care teams.
Best for: Fits when clinics need template-driven telehealth workflows with EHR-aligned automation and strong governance.
Carepatron
SMBFree practice management and telehealth workspace for health practitioners.
Form templates convert intake answers into visit notes, then carry that structure into the session record.
Carepatron runs telehealth workflows that combine appointment scheduling, video visits, and structured clinical documentation in one place. It supports intake form automation with templates that map collected answers into visit notes and follow-up tasks.
- +Structured intake forms generate visit notes and reduce retyping during visits
- +Video visit flow stays tied to a visit record for documentation and messaging continuity
- +Template-driven documentation supports specialty-agnostic clinical workflows
- +Integration options support clinical data handoff to external systems
- –Advanced EHR-grade interoperability depends on which external system is targeted
- –Granular governance controls like audit log configuration are not as transparent as in major EHR vendors
private practice clinicians
Convert intake answers into visit notes
Less note retyping
care coordinators and support staff
Keep messaging aligned to appointments
Fewer documentation mismatches
Show 1 more scenario
EHR-integrated clinics
Handoff clinical data to EHR systems
Reduced duplicate documentation
Integrations support EHR handoff so clinical data exchange reduces duplicate charting after video visits.
Best for: Fits when clinics want telehealth sessions with form-to-note automation and practical charting handoff.
Mend
mid-marketPatient engagement and telehealth platform integrating video visits, scheduling, and reminders.
Encounter-linked clinical review workflow that attaches tasks and documents to the visit lifecycle.
Mend’s core visit flow covers HIPAA-compliant video and messaging plus structured forms for intake and documentation capture, which reduces reliance on manual notes. Mend adds clinical-review support by keeping patient artifacts and follow-up tasks tied to the encounter lifecycle. For integration depth, Mend exposes an API surface for automation and connects into external systems used by care operations.
- +Workflow layer keeps visit, forms, and follow-up tasks linked
- +Role-based access supports care team separation
- +API-based extensibility fits custom integrations and automation
- +Built-in activity visibility helps support audit processes
- –Handoff rules require careful configuration to avoid misrouting
- –Some specialty visit templates need admin tailoring to match practice
- –Complex integration projects can increase implementation effort
- –Peripheral device and advanced imaging support may require add-on work
Care coordination teams
Post-visit task routing with documents
Fewer missed actions
Behavioral health clinics
Asynchronous check-ins between sessions
More consistent monitoring
Show 1 more scenario
Health IT integration teams
EHR-linked telehealth automation
Reduced manual charting
Integrations use Mend’s API surface to push encounter context and sync documents.
Best for: Fits when specialty clinics need telehealth plus documented follow-up routing.
Doxy.me
SMBBrowser-based telemedicine platform with no patient download required.
Doxy.me waiting room keeps sessions organized, sending patients into a queue before a provider starts the call.
Doxy.me is a browser-based telehealth solution that targets friction-free virtual visits without requiring a full clinical EHR integration. It supports real-time video visits plus a dedicated waiting room workflow for patient check-in and provider readiness.
- +Browser-based visits remove client install steps for patients
- +Waiting room workflow reduces provider time spent on session setup
- +Role-based access controls support limited staff permissions
- +Audit log captures activity for operational review and troubleshooting
- –Limited built-in automation for intake, routing, and handoff
- –FHIR and HL7 interface depth is narrower than EHR-centric telehealth suites
small clinics launching telehealth
Start browser-based video visits quickly
Faster telehealth kickoff
providers managing patient check-in
Use waiting room for visit readiness
Improved visit start timing
Show 1 more scenario
clinic administrators
Control access and audit telehealth actions
Clear accountability for actions
Account administration supports role-based access controls and an audit log for key telehealth actions.
Best for: Fits when clinics need fast, appointment-ready video visits with manageable admin controls and minimal integration work.
TherapyNotes
vertical specialistEHR and telehealth platform designed for mental health professionals.
Behavioral-health-first intake forms and visit note templates keep the virtual visit and documentation tightly coupled.
TherapyNotes is telehealth software built for behavioral health practices that need structured virtual visits tied to clinical documentation. It supports HIPAA-compliant video visits, intake forms, and visit notes workflows designed around mental health treatment.
- +Visit documentation templates align tightly with behavioral health workflows
- +Async messaging and scheduling reduce follow-up coordination overhead
- +Intake forms support repeatable data collection before sessions
- +HIPAA-compliant video visit flow is straightforward for most clinics
- –Telehealth automation depth is limited for complex care-team handoffs
- –Less extensive integration coverage than larger EHR-integrated telehealth stacks
- –RPM device pairing and imaging workflows are not core strengths
- –Roles and governance controls require careful internal configuration discipline
behavioral health practices
Run HIPAA-compliant video therapy
Therapy visits in one flow
therapists coordinating follow-ups
Schedule and message between sessions
More consistent follow-through
Show 1 more scenario
clinical staff preparing intakes
Capture intake data into visit workflow
Cleaner intake-to-notes flow
Intake forms support therapy visit preparation and connect captured responses to structured notes for sessions.
Best for: Fits when behavioral health clinics need fast video visits plus structured therapy notes and intake workflows.
CharmHealth
SMBEHR and telehealth platform supporting clinical documentation, billing, and virtual care.
Encounter-linked patient intake that flows into clinical documentation for each visit record.
CharmHealth is a telehealth software solution aimed at clinics that want both scheduled virtual visits and asynchronous messaging in one workflow. The system focuses on patient intake, appointment flow, and clinical documentation tied to each encounter.
- +Appointment and visit flow support for scheduled virtual encounters
- +Asynchronous messaging options for post-visit and between-visit communication
- +Patient intake steps included in the visit workflow
- +Clinical documentation captured per encounter rather than as standalone notes
- –Limited surfaced automation and API details compared with more integration-led telehealth stacks
- –RPM device pairing and peripheral device workflows are not a primary telehealth emphasis
- –EHR integration depth and HL7 or FHIR interface maturity are not described at a granular level
- –Governance controls like RBAC granularity and audit log retention are not clearly specified
primary care clinics
Coordinate scheduled virtual visits
Orderly daily virtual scheduling
care teams needing asynchronous support
Handle messaging alongside video care
One workflow for communication
Show 1 more scenario
clinic operations managers
Standardize staff processes for telehealth
More consistent virtual workflows
Configurable staff and visit processes integrate telehealth activities into clinic operations for consistent day-to-day delivery.
Best for: Fits when clinics need scheduled virtual visits plus messaging without heavy specialty workflows or complex integrations.
Conclusion
After evaluating 10 telehealth software, Amwell stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
Frequently Asked Questions About Telehealth Software
How do Spruce Health and eVisit connect telehealth visits to existing clinical documentation workflows?
Which platform handles clinician RBAC and audit visibility best for admin governance: Amwell, Doxy.me, or Mend?
What breaks if a clinic relies on store-and-forward style messaging but picks Teladoc Health for synchronous-only workflows?
How does waiting room workflow configuration differ across Doxy.me and Amwell?
How do Mend and Carepatron route tasks after intake, and what changes operationally for care team handoff?
When does asynchronous care messaging integrate better with behavioral health virtual visits in TherapyNotes versus SimplePractice?
Which tool is best aligned to provider-to-provider consult or clinical review workflows: Spruce Health, Mend, or Teladoc Health?
What integration depth should clinics expect from Spruce Health and Teladoc Health when mapping telehealth activities into EHR-linked operational records?
How does intake form automation map to clinical notes in Carepatron and CharmHealth?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
How to Choose the Right Telehealth Software
The main separator is operational fit: does the product match your visit workflow and data movement, not just video. In demos, we focus on how well appointment routing and identity checks work, whether transcript capture is usable for follow-up, and how audit log trails hold up.
Visit workflow fit
Why it matters
Visit workflow fit matters because telehealth teams still need a reliable sequence from scheduling to documentation. If routing, check-in, and handoff steps don’t match how you work, staff will fall back to workarounds.
How to check
Ask for a walkthrough from scheduled appointment to completed visit. Confirm the product supports your check-in and documentation steps without pushing you into a different order of operations.
Patient identity and access controls
Why it matters
Patient identity and access controls reduce wrong-patient risk and support consistent entry to visits. This becomes critical when multiple clinicians and shared locations run sessions.
How to check
On a demo account, have an admin show how they link a patient record to a scheduled visit. Then test who can start a session and what happens when identity details don’t match.
Clinical documentation capture
Why it matters
Clinical documentation capture determines how usable the visit output is for clinicians and downstream care. If note creation and attachments feel disconnected, teams lose time after the call.
How to check
Request a sample visit end-to-end: create a session, generate a note, and attach relevant materials. Check whether the product produces a consistent record and preserves key fields through the workflow.
Automation and API for data movement
Why it matters
Automation and API for data movement matters because telehealth sites rarely run in one system. If the product can’t exchange structured visit data, admins end up with brittle manual steps.
How to check
Ask for API documentation that covers creating sessions, updating visit status, and pulling records. In the demo, request an example automation that moves data between your systems and confirm the expected payload structure.
Audit log and role controls
Why it matters
Audit log and role controls support governance and incident review. When staff roles change or multiple teams operate, you need clear access boundaries and retrievable activity history.
How to check
Ask the demo admin to show how roles map to actions (for example, who can view transcripts or edit visit artifacts). Then verify audit log entries for key events like starting a visit and modifying documentation.
Join performance under load
Why it matters
Join performance under load affects throughput and patient satisfaction, especially during clinic peaks. Even with good video, delays can break the appointment timeline and create reschedules.
How to check
Request a demo scenario with multiple simultaneous sessions. Time the process from scheduled start to connected audio/video and see whether the product handles reconnection without manual intervention.
Red flags
- Visit workflow fit breaks when the clinic uses standard check-in steps
- Patient identity and access controls rely on staff judgment
- Audit log and role controls don’t show clear who-did-what events
Fit by situation
- If we run visits with a strict appointment-to-note timeline, prioritize visit workflow fit.
- If we operate across multiple clinics with shared users, prioritize patient identity and access controls.
- If we need to move structured visit status into other systems, prioritize automation and API for data movement.
Funding and competing interests
This study was co-funded by several of the vendors assessed in it. No single vendor funded it. Funders could propose the market studied.
They had no role in selecting vendors, setting or weighting criteria, analysing data or drawing conclusions, and they received the same factual-accuracy check as every other vendor assessed.
Market definition, inclusion rules and criteria weights were fixed by an editor before research began and did not change afterwards. Editorial process →
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