Quick Overview
- 1#1: Zendesk - Cloud-based customer service platform with ticketing, live chat, and automation for efficient tech support.
- 2#2: TeamViewer - Secure remote access and control software for real-time tech support across devices.
- 3#3: Freshservice - IT service management tool for incident management, asset tracking, and help desk operations.
- 4#4: ServiceNow - Enterprise platform for IT service management, workflows, and digital operations support.
- 5#5: ConnectWise Manage - Professional services automation software for MSPs handling ticketing, projects, and billing.
- 6#6: Splashtop - High-performance remote desktop and support tool for fast IT troubleshooting.
- 7#7: NinjaOne - Remote monitoring and management platform with patch management and help desk features.
- 8#8: Atera - All-in-one RMM and PSA platform for automated IT support and remote access.
- 9#9: AnyDesk - Lightweight remote desktop software optimized for speed and low latency support sessions.
- 10#10: LogMeIn Rescue - On-demand remote support tool for diagnostics, file transfer, and multi-technician sessions.
Tools were selected based on their ability to deliver robust features, intuitive usability, and tangible value, ensuring they meet the demands of modern tech support environments whether for small teams or large enterprises.
Comparison Table
Tech support software is vital for managing queries, fostering collaboration, and resolving issues efficiently. This table compares leading tools like Zendesk, TeamViewer, Freshservice, ServiceNow, and ConnectWise Manage, breaking down features, pricing, and ideal use cases to guide users in selecting the best fit for their operations.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Zendesk Cloud-based customer service platform with ticketing, live chat, and automation for efficient tech support. | enterprise | 9.5/10 | 9.8/10 | 9.2/10 | 8.7/10 |
| 2 | TeamViewer Secure remote access and control software for real-time tech support across devices. | specialized | 9.2/10 | 9.5/10 | 9.0/10 | 8.5/10 |
| 3 | Freshservice IT service management tool for incident management, asset tracking, and help desk operations. | enterprise | 8.7/10 | 9.0/10 | 9.2/10 | 8.4/10 |
| 4 | ServiceNow Enterprise platform for IT service management, workflows, and digital operations support. | enterprise | 8.7/10 | 9.5/10 | 7.2/10 | 8.0/10 |
| 5 | ConnectWise Manage Professional services automation software for MSPs handling ticketing, projects, and billing. | enterprise | 8.1/10 | 9.2/10 | 6.8/10 | 7.4/10 |
| 6 | Splashtop High-performance remote desktop and support tool for fast IT troubleshooting. | specialized | 8.7/10 | 8.5/10 | 9.0/10 | 9.2/10 |
| 7 | NinjaOne Remote monitoring and management platform with patch management and help desk features. | enterprise | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 8 | Atera All-in-one RMM and PSA platform for automated IT support and remote access. | enterprise | 8.5/10 | 8.8/10 | 8.4/10 | 9.2/10 |
| 9 | AnyDesk Lightweight remote desktop software optimized for speed and low latency support sessions. | specialized | 8.7/10 | 9.0/10 | 9.2/10 | 8.3/10 |
| 10 | LogMeIn Rescue On-demand remote support tool for diagnostics, file transfer, and multi-technician sessions. | specialized | 8.4/10 | 9.1/10 | 8.0/10 | 7.6/10 |
Cloud-based customer service platform with ticketing, live chat, and automation for efficient tech support.
Secure remote access and control software for real-time tech support across devices.
IT service management tool for incident management, asset tracking, and help desk operations.
Enterprise platform for IT service management, workflows, and digital operations support.
Professional services automation software for MSPs handling ticketing, projects, and billing.
High-performance remote desktop and support tool for fast IT troubleshooting.
Remote monitoring and management platform with patch management and help desk features.
All-in-one RMM and PSA platform for automated IT support and remote access.
Lightweight remote desktop software optimized for speed and low latency support sessions.
On-demand remote support tool for diagnostics, file transfer, and multi-technician sessions.
Zendesk
enterpriseCloud-based customer service platform with ticketing, live chat, and automation for efficient tech support.
Sunshine Platform: An open, CRM-agnostic data layer that unifies customer experiences across any tool or channel.
Zendesk is a leading customer service platform tailored for tech support, offering robust ticketing systems, live chat, and self-service knowledge bases to manage support requests efficiently. It integrates AI-powered bots, automation rules, and analytics to help teams resolve issues faster across email, chat, social media, and phone channels. With its scalable Sunshine platform, Zendesk unifies customer data and enables deep customizations for enterprise-level operations.
Pros
- Omnichannel support unifies all customer interactions in one workspace
- Advanced AI automation and bots reduce ticket volume significantly
- Vast integrations marketplace with 2000+ apps for seamless workflows
Cons
- Pricing escalates quickly for premium features and add-ons
- Steep learning curve for advanced customizations and reporting
- Performance can lag during peak usage in high-volume environments
Best For
Mid-to-large enterprises and scaling teams needing a comprehensive, AI-driven tech support solution.
Pricing
Starts at $55/agent/month (Suite Team, annual billing); scales to $115+ for Professional/Enterprise with custom options.
TeamViewer
specializedSecure remote access and control software for real-time tech support across devices.
Unattended access for controlling remote devices anytime without user intervention
TeamViewer is a comprehensive remote access and support platform that allows users to securely connect to, control, and troubleshoot devices across Windows, macOS, Linux, iOS, and Android. It excels in tech support scenarios with features like real-time screen sharing, file transfer, multi-monitor support, and integrated chat. The software supports both attended and unattended access, making it ideal for IT professionals handling remote assistance efficiently.
Pros
- Exceptional cross-platform compatibility including mobile devices
- Robust security with end-to-end encryption and two-factor authentication
- Intuitive interface with quick session setup and no complex installation
Cons
- Commercial licensing required for business use, which can be costly
- Performance may lag on very slow internet connections
- Free version detects and blocks suspected commercial activity
Best For
IT support teams and technicians requiring reliable, secure remote access for diverse devices and platforms.
Pricing
Free for non-commercial personal use; business plans start at around $49/user/month for single licenses, with premium tiers up to $200+/month for enterprises.
Freshservice
enterpriseIT service management tool for incident management, asset tracking, and help desk operations.
Freddy AI copilot for intelligent ticket routing, auto-resolutions, and predictive insights
Freshservice is a cloud-based IT service management (ITSM) platform tailored for tech support teams, offering robust ticketing, incident management, asset tracking, and change management capabilities. It streamlines IT operations with automation workflows, self-service portals, and AI-powered insights via Freddy AI to resolve issues faster and improve service delivery. Designed for scalability, it supports ITIL processes while maintaining a modern, user-friendly interface for mid-sized to enterprise organizations.
Pros
- Intuitive, modern interface with quick setup
- Powerful automation and Freddy AI for efficiency
- Strong asset management and CMDB integration
Cons
- Advanced reporting requires higher tiers
- Limited native customization in base plans
- Add-on costs can increase total pricing
Best For
Mid-sized IT teams needing an easy-to-use ITSM tool with strong automation for helpdesk and asset management.
Pricing
Starts at $19/agent/month (Starter), $49 (Pro), $79 (Enterprise), billed annually with a free trial.
ServiceNow
enterpriseEnterprise platform for IT service management, workflows, and digital operations support.
Now Assist AI, which provides generative AI for automated incident triage, knowledge article generation, and virtual agent interactions
ServiceNow is a comprehensive cloud-based IT service management (ITSM) platform designed for enterprise-level tech support, offering tools for incident management, problem resolution, change requests, and service desk operations. It features AI-driven automation, self-service portals, and a robust configuration management database (CMDB) to streamline workflows and improve IT operations. The platform excels in scalability, integrating with numerous third-party tools to provide end-to-end visibility and efficiency in tech support processes.
Pros
- Extensive automation and AI capabilities like Now Assist for predictive issue resolution
- Powerful CMDB and workflow orchestration for complex environments
- Deep integrations and customizable reporting for enterprise-scale support
Cons
- Steep learning curve and complex initial setup
- High pricing that may not suit small teams
- Overly feature-rich for basic tech support needs
Best For
Large enterprises with complex IT infrastructures requiring scalable, automated tech support ticketing and service management.
Pricing
Subscription-based enterprise pricing starting at ~$100/user/month for core ITSM modules, with custom quotes for advanced features and add-ons.
ConnectWise Manage
enterpriseProfessional services automation software for MSPs handling ticketing, projects, and billing.
Configurable Service Boards for real-time, visual management of tickets and service queues
ConnectWise Manage is a robust professional services automation (PSA) platform tailored for managed service providers (MSPs) and IT support teams, centralizing ticketing, CRM, project management, billing, and reporting. It enables efficient handling of service requests, time tracking, and financial operations to streamline tech support workflows. With deep customization and integrations, it supports scaling operations for growing service businesses.
Pros
- Extensive feature set including advanced ticketing, automation, and reporting
- Seamless integrations with RMM tools like ConnectWise Automate and third-party apps
- Highly customizable workflows for tailored tech support processes
Cons
- Steep learning curve and complex initial setup
- Dated user interface that feels clunky
- High cost, especially for smaller teams
Best For
Mid-sized MSPs and IT service providers needing a full-featured PSA to manage end-to-end operations.
Pricing
Quote-based pricing, typically starting at $49 per user/month for core features, scaling with modules and user count.
Splashtop
specializedHigh-performance remote desktop and support tool for fast IT troubleshooting.
Splashtop SOS for instant, one-click remote support sessions without requiring pre-installed software on the end-user device
Splashtop is a robust remote access and remote support platform designed for IT professionals and tech support teams to securely connect to, control, and troubleshoot devices from anywhere. It supports unattended access, on-demand SOS sessions, file transfers, multi-monitor viewing, and cross-platform compatibility across Windows, macOS, Linux, iOS, and Android. With a focus on high performance and security, it's particularly suited for small to medium-sized businesses handling remote tech support efficiently.
Pros
- Exceptional performance with low latency and 4K streaming support
- Affordable pricing with flexible plans for various team sizes
- Strong security including AES-256 encryption and 2FA
Cons
- Limited advanced reporting and analytics compared to enterprise rivals
- Occasional connectivity issues in low-bandwidth environments
- Fewer third-party integrations than top competitors like TeamViewer
Best For
Small to medium-sized IT teams and MSPs seeking high-performance remote support at a budget-friendly price.
Pricing
Business Access starts at $5/user/month (billed annually); Remote Support plans from $299/year for 10 endpoints, scaling up for more technicians and devices.
NinjaOne
enterpriseRemote monitoring and management platform with patch management and help desk features.
Policy-driven automation that allows one-click deployment of scripts, patches, and configurations across thousands of devices
NinjaOne is a cloud-based remote monitoring and management (RMM) platform designed for IT teams and MSPs to oversee and support endpoints across Windows, macOS, and Linux devices. It provides tools for patch management, remote access, automated scripting, alerting, and software deployment to streamline tech support workflows. The unified console offers real-time visibility and one-click remediation, reducing mean time to resolution for IT issues.
Pros
- Powerful automation and policy-based scripting for efficient endpoint management
- Comprehensive patch management with high success rates across OS platforms
- Reliable 24/7 monitoring with instant alerting and remote access capabilities
Cons
- Per-device pricing can become expensive for large-scale deployments
- Steeper learning curve for advanced customization and scripting
- Limited built-in ticketing integration compared to some competitors
Best For
Mid-sized MSPs and IT departments managing diverse fleets of endpoints who need robust automation and remote support tools.
Pricing
Starts at $3 per device/month for Professional edition (billed annually), $4 for Business, and $5+ for Enterprise; volume discounts and minimum device requirements apply.
Atera
enterpriseAll-in-one RMM and PSA platform for automated IT support and remote access.
Per-technician pricing with unlimited endpoints, enabling cost predictability regardless of device count
Atera is a cloud-based all-in-one IT management platform designed for MSPs and in-house IT teams, combining RMM, PSA, remote access, ticketing, patching, and scripting in a single dashboard. It allows monitoring and management of unlimited endpoints on a per-technician pricing model, with AI-powered automation for tasks like scripting and alerting. This makes it a comprehensive solution for proactive tech support and service delivery.
Pros
- Unlimited endpoints per technician for scalable monitoring
- Integrated RMM and PSA reduces tool sprawl
- AI automation and scripting accelerate routine support tasks
Cons
- Reporting and analytics lack depth compared to enterprise competitors
- Occasional UI glitches and performance lags reported
- Limited advanced customization for complex environments
Best For
Small to medium MSPs and IT departments seeking cost-effective, all-in-one tech support without per-device fees.
Pricing
Per-technician model starting at $129/month (billed annually) for Pro plan with unlimited devices; higher tiers up to $169 for Enterprise.
AnyDesk
specializedLightweight remote desktop software optimized for speed and low latency support sessions.
DeskRT video codec delivering superior speed and responsiveness on low-bandwidth connections
AnyDesk is a high-performance remote desktop software that enables secure screen sharing, remote control, and file transfer across Windows, macOS, Linux, Android, and iOS devices. Designed for tech support, it offers unattended access, multi-monitor support, and built-in chat for efficient troubleshooting. Its proprietary DeskRT codec ensures low-latency connections even on poor networks, making it reliable for real-time assistance.
Pros
- Exceptionally low latency and high frame rates for smooth remote control
- Broad cross-platform compatibility including mobile devices
- Robust security with TLS 1.2 encryption and two-factor authentication
Cons
- Free version limited to personal use with session restrictions
- Advanced features like address book require paid plans
- Customer support can be slower for non-enterprise users
Best For
Tech support teams and IT professionals needing fast, reliable remote access for troubleshooting on diverse devices without high bandwidth.
Pricing
Free for personal use; professional plans start at $10.99/user/month (Solo), up to $102.90/user/month (Advanced), with annual discounts.
LogMeIn Rescue
specializedOn-demand remote support tool for diagnostics, file transfer, and multi-technician sessions.
Rescue Lens for augmented reality mobile support, allowing technicians to overlay annotations on live camera feeds from customer devices
LogMeIn Rescue is a robust remote support platform tailored for IT technicians and helpdesk teams, enabling secure remote access and control of customer endpoints across desktops, laptops, and mobile devices. It offers tools like screen sharing, file transfer, system diagnostics, chat, and multi-session handling to streamline troubleshooting. With strong enterprise-grade security features including AES-256 encryption and compliance certifications, it's built for efficient, professional tech support operations.
Pros
- Comprehensive cross-platform support including mobile devices with AR capabilities
- Advanced diagnostics and customization options for enterprise use
- High security standards with two-factor authentication and session recording
Cons
- Premium pricing that may deter small teams
- Occasional performance lags on low-bandwidth connections
- Complex setup for integrations and advanced configurations
Best For
Medium to large IT support teams requiring secure, feature-rich remote access for diverse endpoints.
Pricing
Starts at $108.50 per technician/month (billed annually) for core features, with advanced and enterprise tiers up to $145+ per tech/month.
Conclusion
The top 10 tech support tools reviewed cater to diverse needs, from ticketing and automation to remote access and IT management. Leading as the standout choice is Zendesk, a cloud-based platform that excels with integrated features like ticketing, live chat, and automation for streamlined efficiency. Close behind, TeamViewer and Freshservice offer strong alternatives—TeamViewer for secure real-time remote control, and Freshservice for comprehensive IT service management, each tailored to distinct operational requirements. Whether for small teams or enterprise needs, these tools elevate support workflows.
Don’t miss out on optimizing your tech support—try Zendesk to experience its seamless, automated solutions firsthand. Whether handling tickets, engaging with users, or resolving issues, it’s the ideal choice to boost efficiency and deliver exceptional support.
Tools Reviewed
All tools were independently evaluated for this comparison