Quick Overview
- 1#1: Klaviyo - Advanced email and SMS marketing automation platform optimized for e-commerce with AI-driven segmentation and personalization.
- 2#2: ActiveCampaign - Powerful email marketing automation with built-in CRM and SMS capabilities for creating dynamic customer journeys.
- 3#3: Omnisend - Omnichannel platform for email, SMS, and push notifications tailored to e-commerce stores with easy automation workflows.
- 4#4: Brevo - Cost-effective all-in-one tool for transactional and marketing email, SMS, WhatsApp, and chat communications.
- 5#5: Mailchimp - User-friendly email marketing service with SMS features, drag-and-drop editor, and audience management tools.
- 6#6: HubSpot Marketing Hub - Integrated inbound marketing platform offering email, SMS, ads, and CRM for scalable customer engagement.
- 7#7: Attentive - AI-powered mobile messaging platform focusing on SMS and email for personalized retail customer experiences.
- 8#8: GetResponse - Comprehensive email marketing software with automation, SMS, webinars, and conversion funnels.
- 9#9: Moosend - Affordable email and SMS automation platform with advanced personalization and e-commerce integrations.
- 10#10: Drip - E-commerce-focused CRM for revenue-driven email and SMS campaigns with behavioral targeting.
We prioritized tools based on feature richness (automation, personalization, omnichannel capabilities), user-friendliness, reliability, and value, ensuring they meet the needs of diverse businesses and audiences.
Comparison Table
This comparison table examines top SMS and email marketing software, featuring Klaviyo, ActiveCampaign, Omnisend, Brevo, Mailchimp, and more, to help readers understand key differences in features, pricing, and performance. It details automation, segmentation, and audience reach capabilities, guiding informed choices for effective campaign management.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Klaviyo Advanced email and SMS marketing automation platform optimized for e-commerce with AI-driven segmentation and personalization. | specialized | 9.7/10 | 9.9/10 | 8.7/10 | 8.5/10 |
| 2 | ActiveCampaign Powerful email marketing automation with built-in CRM and SMS capabilities for creating dynamic customer journeys. | specialized | 9.1/10 | 9.5/10 | 8.2/10 | 8.8/10 |
| 3 | Omnisend Omnichannel platform for email, SMS, and push notifications tailored to e-commerce stores with easy automation workflows. | specialized | 9.1/10 | 9.4/10 | 9.2/10 | 8.7/10 |
| 4 | Brevo Cost-effective all-in-one tool for transactional and marketing email, SMS, WhatsApp, and chat communications. | specialized | 8.5/10 | 8.8/10 | 8.2/10 | 9.0/10 |
| 5 | Mailchimp User-friendly email marketing service with SMS features, drag-and-drop editor, and audience management tools. | specialized | 8.5/10 | 8.2/10 | 9.4/10 | 7.9/10 |
| 6 | HubSpot Marketing Hub Integrated inbound marketing platform offering email, SMS, ads, and CRM for scalable customer engagement. | enterprise | 8.2/10 | 9.0/10 | 8.5/10 | 7.0/10 |
| 7 | Attentive AI-powered mobile messaging platform focusing on SMS and email for personalized retail customer experiences. | specialized | 8.7/10 | 9.2/10 | 8.0/10 | 7.5/10 |
| 8 | GetResponse Comprehensive email marketing software with automation, SMS, webinars, and conversion funnels. | specialized | 8.4/10 | 8.7/10 | 8.5/10 | 8.0/10 |
| 9 | Moosend Affordable email and SMS automation platform with advanced personalization and e-commerce integrations. | specialized | 8.2/10 | 8.4/10 | 8.8/10 | 9.1/10 |
| 10 | Drip E-commerce-focused CRM for revenue-driven email and SMS campaigns with behavioral targeting. | specialized | 8.2/10 | 8.7/10 | 7.9/10 | 7.8/10 |
Advanced email and SMS marketing automation platform optimized for e-commerce with AI-driven segmentation and personalization.
Powerful email marketing automation with built-in CRM and SMS capabilities for creating dynamic customer journeys.
Omnichannel platform for email, SMS, and push notifications tailored to e-commerce stores with easy automation workflows.
Cost-effective all-in-one tool for transactional and marketing email, SMS, WhatsApp, and chat communications.
User-friendly email marketing service with SMS features, drag-and-drop editor, and audience management tools.
Integrated inbound marketing platform offering email, SMS, ads, and CRM for scalable customer engagement.
AI-powered mobile messaging platform focusing on SMS and email for personalized retail customer experiences.
Comprehensive email marketing software with automation, SMS, webinars, and conversion funnels.
Affordable email and SMS automation platform with advanced personalization and e-commerce integrations.
E-commerce-focused CRM for revenue-driven email and SMS campaigns with behavioral targeting.
Klaviyo
specializedAdvanced email and SMS marketing automation platform optimized for e-commerce with AI-driven segmentation and personalization.
AI-powered predictive analytics and hyper-personalized flows using first-party customer data
Klaviyo is a leading marketing automation platform designed for email and SMS marketing, with a strong focus on e-commerce businesses. It excels in creating personalized campaigns through advanced behavioral segmentation, automated flows like abandoned cart recovery, and seamless integrations with platforms such as Shopify, BigCommerce, and WooCommerce. The tool provides deep analytics, including revenue tracking per campaign, A/B testing, and AI-powered recommendations to optimize customer lifetime value.
Pros
- Deep e-commerce integrations and revenue attribution tracking
- Advanced dynamic segmentation and predictive personalization
- Comprehensive automation flows and robust A/B testing
Cons
- Pricing scales quickly with contact volume and SMS usage
- Steeper learning curve for advanced features
- Less optimized for non-e-commerce businesses
Best For
E-commerce brands aiming to drive revenue growth through data-driven email and SMS personalization.
Pricing
Freemium plan up to 250 contacts; paid plans start at $20/month for 500 contacts, scaling by list size and volume (SMS adds extra fees).
ActiveCampaign
specializedPowerful email marketing automation with built-in CRM and SMS capabilities for creating dynamic customer journeys.
Predictive sending powered by machine learning to optimize email and SMS delivery timing
ActiveCampaign is a comprehensive marketing automation platform excelling in email marketing with integrated SMS capabilities for omnichannel campaigns. It features advanced automation workflows, built-in CRM, and deep personalization tools to nurture leads and drive conversions. Users benefit from seamless segmentation, A/B testing, and site tracking to optimize engagement across email and SMS channels.
Pros
- Powerful visual automation builder for complex email/SMS workflows
- Built-in CRM and lead scoring for integrated customer management
- Advanced personalization and conditional content delivery
Cons
- Steeper learning curve for beginners due to feature depth
- Pricing scales quickly with contact volume
- SMS functionality is capable but less extensive than dedicated SMS platforms
Best For
Mid-sized businesses seeking robust email and SMS automation with CRM integration for personalized customer journeys.
Pricing
Starts at $29/mo (Lite, 500 contacts), $49/mo (Plus), $149/mo (Professional); Enterprise custom; annual billing discounts available.
Omnisend
specializedOmnichannel platform for email, SMS, and push notifications tailored to e-commerce stores with easy automation workflows.
Pre-built, high-converting e-commerce workflows that automate personalized journeys across email, SMS, and web push in one platform.
Omnisend is an omnichannel marketing automation platform tailored for e-commerce businesses, specializing in email, SMS, and web push notifications to drive customer engagement and sales. It provides pre-built workflows for scenarios like abandoned cart recovery, welcome series, and post-purchase campaigns, with advanced segmentation based on purchase behavior and integrations with Shopify, WooCommerce, and other platforms. The tool emphasizes personalization and automation to boost revenue without requiring coding expertise.
Pros
- Robust omnichannel automation combining email, SMS, and push notifications
- E-commerce-specific workflows and deep integrations with Shopify and BigCommerce
- User-friendly drag-and-drop editor and generous free plan for small stores
Cons
- Pricing scales quickly with contact list size, potentially costly for large audiences
- SMS and push features incur additional per-message fees
- Advanced reporting and custom events limited to higher-tier plans
Best For
E-commerce stores seeking automated, personalized multichannel marketing to recover carts and nurture customers.
Pricing
Free plan for up to 250 contacts and 500 emails/month; Standard starts at $16/mo (500 contacts, unlimited emails); Pro at $59/mo; scales by contacts with pay-as-you-go SMS.
Brevo
specializedCost-effective all-in-one tool for transactional and marketing email, SMS, WhatsApp, and chat communications.
Real-time multi-channel automation that triggers SMS, email, or WhatsApp based on user behavior across platforms
Brevo (formerly Sendinblue) is an all-in-one marketing platform focused on email and SMS marketing, enabling businesses to create automated campaigns, transactional messages, and multi-channel communications including WhatsApp and chat. It offers robust segmentation, drag-and-drop editors, and CRM tools to nurture leads and drive conversions. With strong deliverability rates and GDPR compliance, it's suited for scaling outreach without complexity.
Pros
- Multi-channel support including email, SMS, and WhatsApp
- Generous free plan with 300 emails/day and unlimited contacts
- Advanced automation workflows and high deliverability
Cons
- Interface can feel cluttered for beginners
- Limited customization in lower-tier templates
- Reporting dashboards lack depth compared to top competitors
Best For
Small to medium-sized businesses needing an affordable, scalable solution for email and SMS marketing with built-in CRM.
Pricing
Free plan (300 emails/day); Starter from $25/mo; Business from $65/mo; Enterprise custom (billed annually).
Mailchimp
specializedUser-friendly email marketing service with SMS features, drag-and-drop editor, and audience management tools.
Seamless multichannel automation blending email journeys with SMS triggers
Mailchimp is a leading all-in-one marketing platform renowned for its email marketing tools, enabling users to design, automate, and analyze email campaigns with ease. It has expanded into SMS marketing, allowing integrated text message campaigns alongside emails for multichannel outreach. The platform also offers audience segmentation, landing pages, forms, and robust analytics to optimize engagement.
Pros
- Intuitive drag-and-drop editor for emails and SMS
- Powerful automation and audience segmentation
- Comprehensive analytics and A/B testing
Cons
- Pricing scales steeply with contact list size
- SMS features are solid but less advanced than email tools
- Limited customization in lower tiers
Best For
Small to medium-sized businesses and marketers seeking an easy-to-use platform for email-heavy campaigns with occasional SMS integration.
Pricing
Free plan for up to 500 contacts and 1,000 sends/month; paid plans start at $13/mo (Essentials), $20/mo (Standard), up to $350/mo (Premium), plus per-message SMS fees.
HubSpot Marketing Hub
enterpriseIntegrated inbound marketing platform offering email, SMS, ads, and CRM for scalable customer engagement.
Unified multi-channel inbox combining email, SMS, chat, and CRM data for real-time conversational marketing
HubSpot Marketing Hub is a robust all-in-one inbound marketing platform that provides advanced email marketing tools including automation workflows, personalization, A/B testing, and detailed analytics. It also supports SMS marketing with campaign creation, two-way messaging, and integration into multichannel sequences, leveraging its free CRM for unified customer data. While primarily known for broader marketing automation, it enables effective SMS and email outreach for lead nurturing and customer engagement.
Pros
- Seamless CRM integration for personalized email and SMS campaigns
- Powerful automation and segmentation tools
- Comprehensive analytics and reporting across channels
Cons
- SMS features locked behind expensive Professional tier ($890/mo)
- Overkill and costly for businesses needing only SMS/email
- Steeper learning curve for advanced customizations
Best For
Growing mid-sized businesses seeking integrated CRM-driven email and SMS marketing within a full inbound platform.
Pricing
Free CRM and basic tools; Marketing Hub Starter $20/mo, Professional $890/mo, Enterprise $3,600/mo (billed annually; SMS in Pro+ tiers).
Attentive
specializedAI-powered mobile messaging platform focusing on SMS and email for personalized retail customer experiences.
AI-driven zero-party data capture through interactive SMS conversations for unmatched personalization
Attentive is a customer engagement platform specializing in SMS and email marketing for e-commerce brands, using AI to deliver personalized messages that drive revenue and loyalty. It excels in real-time personalization, automated journeys, and high-engagement SMS campaigns, integrating seamlessly with platforms like Shopify and BigCommerce. The tool focuses on capturing zero-party data through conversational experiences to optimize customer interactions across channels.
Pros
- AI-powered hyper-personalization for SMS and email boosting engagement rates
- Excellent integrations with e-commerce platforms and real-time analytics
- High SMS deliverability and revenue attribution capabilities
Cons
- High enterprise-level pricing not ideal for small businesses
- Steeper learning curve for advanced automation setup
- Email functionality is strong but secondary to SMS focus
Best For
Mid-to-large e-commerce brands aiming to scale personalized SMS campaigns for direct revenue growth.
Pricing
Custom enterprise pricing based on SMS volume; typically starts at $5,000+ per month with no public tiers.
GetResponse
specializedComprehensive email marketing software with automation, SMS, webinars, and conversion funnels.
Autofunnel AI builder that automates complete sales funnels combining landing pages, emails, SMS, and payments
GetResponse is an all-in-one marketing platform focused on email marketing with advanced automation, A/B testing, and list segmentation, while also supporting SMS campaigns for multi-channel outreach. It includes tools for creating landing pages, signup forms, webinars, and e-commerce integrations to nurture leads and drive conversions. Suitable for businesses aiming to streamline email and SMS marketing without needing multiple tools.
Pros
- Robust email automation builder with SMS integration for personalized campaigns
- Drag-and-drop editor and 150+ responsive templates for quick setup
- Built-in landing pages, forms, and webinar hosting for full-funnel marketing
Cons
- SMS features are somewhat basic, lacking advanced personalization options
- Pricing scales quickly with contact volume and advanced features
- Steeper learning curve for complex automations and funnels
Best For
Small to medium businesses needing an integrated email and SMS marketing solution with automation and webinar capabilities.
Pricing
Free plan for up to 500 contacts; paid plans start at $19/month (1,000 contacts) for Starter, up to $1,199+/month for Enterprise with custom pricing.
Moosend
specializedAffordable email and SMS automation platform with advanced personalization and e-commerce integrations.
Visual multi-channel automation builder that seamlessly integrates email, SMS, and web push notifications in a single workflow.
Moosend is a comprehensive email and SMS marketing platform that enables businesses to create, automate, and optimize multi-channel campaigns. It features drag-and-drop email builders, advanced automation workflows, audience segmentation, and SMS broadcasting for personalized outreach. Additional tools like landing pages, popups, and e-commerce integrations make it suitable for driving customer engagement and sales.
Pros
- Affordable pricing with a generous free plan for up to 1,000 subscribers
- Intuitive drag-and-drop editor and visual automation builder
- Strong e-commerce integrations and multi-channel (email + SMS) support
Cons
- SMS capabilities are somewhat basic compared to dedicated providers
- Reporting and analytics lack advanced customization options
- Limited template variety without custom coding
Best For
Small to medium-sized businesses and e-commerce stores looking for an affordable, user-friendly platform for email and SMS marketing automation.
Pricing
Free plan for up to 1,000 subscribers; paid Pro plans start at $9/month (500 subscribers) and scale by list size up to enterprise options.
Drip
specializedE-commerce-focused CRM for revenue-driven email and SMS campaigns with behavioral targeting.
Revenue per visitor tracking and e-commerce-specific behavioral triggers
Drip is an e-commerce-focused marketing automation platform that excels in personalized email and SMS campaigns driven by customer behavior. It features visual workflow builders for automations like abandoned cart recovery, product recommendations, and segmentation based on purchase history. With strong integrations for Shopify and other e-commerce tools, it helps businesses nurture leads and boost revenue through targeted messaging across email and SMS channels.
Pros
- Powerful behavior-based automations for e-commerce
- Seamless Shopify and revenue-tracking integrations
- Visual workflow builder simplifies complex campaigns
Cons
- Pricing scales quickly with subscriber count
- SMS features less advanced than dedicated tools
- Steeper learning curve for non-e-commerce users
Best For
E-commerce stores seeking advanced email and SMS automation tied to customer purchase behaviors.
Pricing
Starts at $39/month for up to 2,500 subscribers; custom enterprise plans; billed monthly with SMS credits extra.
Conclusion
When comparing the best SMS and email marketing tools, three stand out as leaders, each with distinct strengths. Klaviyo tops the list, renowned for AI-driven automation and e-commerce optimization, while ActiveCampaign impresses with its integrated CRM and dynamic customer journeys, and Omnisend excels as an omnichannel platform tailored for online stores. Together, these tools address diverse needs, but Klaviyo emerges as the top choice for many.
Ready to boost your marketing? Start with Klaviyo today to unlock personalized automation and drive impactful customer engagement.
Tools Reviewed
All tools were independently evaluated for this comparison
