Quick Overview
- 1#1: MuniBilling - Cloud-based utility billing software designed specifically for small municipalities to manage water, sewer, and refuse billing efficiently.
- 2#2: SilverBlaze - Comprehensive cloud utility billing and customer management system tailored for small water and wastewater utilities.
- 3#3: BS&A Software - Integrated municipal ERP platform with robust utility billing features for small governments handling water services.
- 4#4: OpenGov - Modern SaaS platform providing cloud-based utility billing, work orders, and financial tools for small utilities.
- 5#5: Eagle Software - Flexible utility billing and accounting software optimized for small to mid-sized water and municipal utilities.
- 6#6: Schilling Utility Software - Customizable billing solution for water, sewer, and trash services in small utility operations.
- 7#7: RIVA - Cloud utility management software with advanced billing, metering, and customer portal for water districts.
- 8#8: Advanced Utility Systems - Full-featured CIS and billing software supporting water utility operations with meter reading and rate management.
- 9#9: C2 - ERP system with modular utility billing capabilities for small government water and sewer services.
- 10#10: Tyler Technologies - Scalable government ERP including New World utility billing for water management and customer service.
Tools were selected based on key factors including feature depth (meter management, rate customization), user-friendliness, technical reliability, and overall value, ensuring they deliver tangible benefits for small water utility workflows.
Comparison Table
Small water utilities depend on effective billing software to streamline processes, and this table offers a detailed comparison of leading tools like MuniBilling, SilverBlaze, BS&A Software, OpenGov, Eagle Software, and additional options. It highlights features, pricing, and usability, empowering readers to choose the software that aligns with their unique operational needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | MuniBilling Cloud-based utility billing software designed specifically for small municipalities to manage water, sewer, and refuse billing efficiently. | specialized | 9.7/10 | 9.8/10 | 9.5/10 | 9.6/10 |
| 2 | SilverBlaze Comprehensive cloud utility billing and customer management system tailored for small water and wastewater utilities. | specialized | 8.7/10 | 8.5/10 | 9.0/10 | 8.8/10 |
| 3 | BS&A Software Integrated municipal ERP platform with robust utility billing features for small governments handling water services. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 8.4/10 |
| 4 | OpenGov Modern SaaS platform providing cloud-based utility billing, work orders, and financial tools for small utilities. | enterprise | 7.4/10 | 7.8/10 | 7.2/10 | 6.8/10 |
| 5 | Eagle Software Flexible utility billing and accounting software optimized for small to mid-sized water and municipal utilities. | specialized | 7.8/10 | 8.4/10 | 7.2/10 | 7.5/10 |
| 6 | Schilling Utility Software Customizable billing solution for water, sewer, and trash services in small utility operations. | specialized | 7.4/10 | 7.6/10 | 7.2/10 | 8.5/10 |
| 7 | RIVA Cloud utility management software with advanced billing, metering, and customer portal for water districts. | enterprise | 8.0/10 | 8.5/10 | 7.5/10 | 7.8/10 |
| 8 | Advanced Utility Systems Full-featured CIS and billing software supporting water utility operations with meter reading and rate management. | enterprise | 8.1/10 | 8.4/10 | 7.8/10 | 7.9/10 |
| 9 | C2 ERP system with modular utility billing capabilities for small government water and sewer services. | enterprise | 7.6/10 | 8.2/10 | 7.0/10 | 7.4/10 |
| 10 | Tyler Technologies Scalable government ERP including New World utility billing for water management and customer service. | enterprise | 7.8/10 | 9.2/10 | 6.8/10 | 7.0/10 |
Cloud-based utility billing software designed specifically for small municipalities to manage water, sewer, and refuse billing efficiently.
Comprehensive cloud utility billing and customer management system tailored for small water and wastewater utilities.
Integrated municipal ERP platform with robust utility billing features for small governments handling water services.
Modern SaaS platform providing cloud-based utility billing, work orders, and financial tools for small utilities.
Flexible utility billing and accounting software optimized for small to mid-sized water and municipal utilities.
Customizable billing solution for water, sewer, and trash services in small utility operations.
Cloud utility management software with advanced billing, metering, and customer portal for water districts.
Full-featured CIS and billing software supporting water utility operations with meter reading and rate management.
ERP system with modular utility billing capabilities for small government water and sewer services.
Scalable government ERP including New World utility billing for water management and customer service.
MuniBilling
specializedCloud-based utility billing software designed specifically for small municipalities to manage water, sewer, and refuse billing efficiently.
Automated leak detection via consumption variance analysis with instant alerts to prevent revenue loss
MuniBilling is a cloud-based utility billing software tailored for small water utilities and municipalities, automating meter reading, consumption tracking, billing, and collections. It supports complex tiered water rates, leak detection, and online customer portals for self-service payments and usage history. The platform integrates with GIS mapping and mobile apps for field technicians, ensuring accurate and efficient operations for small-scale providers.
Pros
- Robust support for tiered water rates, prorated billing, and automated leak alerts
- Mobile meter reading app and GIS integration for streamlined fieldwork
- Scalable cloud platform with strong security and 24/7 online payments
Cons
- Custom setup may require initial consultant assistance for complex configurations
- Advanced reporting tools lack some enterprise-level customization
- Pricing scales with account volume, potentially higher for rapid growth
Best For
Small water utilities and rural municipalities seeking an affordable, feature-rich billing solution without on-premise hardware.
Pricing
Subscription-based starting at $150/month for up to 1,000 accounts, scaling per active meter with custom quotes available.
SilverBlaze
specializedComprehensive cloud utility billing and customer management system tailored for small water and wastewater utilities.
No-code builder for creating custom billing rules and workflows specific to water usage tiers and regulations
SilverBlaze is a cloud-based CRM and billing platform tailored for small utilities, including water districts, offering customer account management, usage-based billing, and automated invoicing. It supports meter data import, leak detection alerts, and customer self-service portals for payments and usage history. The no-code customization allows small water utilities to adapt the software to local regulations and workflows without developer resources.
Pros
- Highly customizable no-code platform for utility-specific needs
- Intuitive cloud interface with mobile access for field staff
- Strong customer portal reduces support calls
Cons
- Meter integration requires custom setup for advanced AMR systems
- Reporting lacks some pre-built water utility compliance templates
- Scalability may need add-ons for growing utilities
Best For
Small water utilities with 50-500 customers needing flexible, affordable billing and CRM without heavy IT involvement.
Pricing
Starts at $99/user/month with utility bundles from $500/month; custom quotes available.
BS&A Software
enterpriseIntegrated municipal ERP platform with robust utility billing features for small governments handling water services.
Seamless real-time integration between utility billing, property assessing, and financial reporting
BS&A Software provides an integrated ERP platform designed for local governments, with a dedicated utility billing module optimized for small water utilities to handle meter reading, billing, customer management, and payments. It supports automated billing cycles, online payment portals, and compliance with municipal regulations. The software excels in unifying utility operations with assessing, taxation, and financial modules for streamlined workflows.
Pros
- Comprehensive integration with municipal assessing and taxation systems
- Robust compliance tools for government regulations
- Reliable customer support with dedicated implementation teams
Cons
- Steep learning curve due to feature depth
- Custom pricing can be higher for smaller utilities
- Interface feels dated compared to modern SaaS tools
Best For
Small municipalities and water utilities requiring an all-in-one ERP for billing integrated with local government functions.
Pricing
Modular subscription pricing, quote-based; typically $5,000–$25,000 annually for small water utility setups depending on modules and users.
OpenGov
enterpriseModern SaaS platform providing cloud-based utility billing, work orders, and financial tools for small utilities.
Deep integration of utility billing with public sector budgeting and procurement workflows
OpenGov is a cloud-based platform primarily designed for local government financial management, including budgeting, accounting, procurement, and reporting tools. For small water utilities, it offers billing capabilities through its ERP modules, enabling invoice generation, payment processing, and revenue tracking integrated with broader financial operations. While not exclusively tailored for utilities, it supports compliance-heavy environments typical of public sector water billing.
Pros
- Comprehensive integration with government financial tools
- Robust reporting and analytics for compliance
- Cloud-based with mobile accessibility
Cons
- Expensive for small-scale operations
- Overkill complexity for basic utility billing
- Lacks specialized water meter reading or consumption modeling
Best For
Small water utilities embedded within municipalities needing integrated financial and billing management.
Pricing
Custom quote-based pricing; typically starts at $5,000+ per month for full modules, depending on users and scale.
Eagle Software
specializedFlexible utility billing and accounting software optimized for small to mid-sized water and municipal utilities.
EagleMobile app for real-time meter reading and field service integration
Eagle Software's EagleBills is a comprehensive utility billing and customer information system (CIS) tailored for water utilities, offering features like automated billing, meter management, and customer portals. It supports small water utilities by handling rate calculations, usage tracking, and compliance reporting with scalability for growth. The platform integrates with GIS and mobile apps for field operations, making it suitable for efficient daily management.
Pros
- Robust billing engine with flexible rate structures for water utilities
- Integrated CIS and work order management streamline operations
- Strong reporting and analytics for regulatory compliance
Cons
- Steeper learning curve for non-technical users
- Pricing can be higher for very small utilities
- Limited out-of-the-box customizations without add-ons
Best For
Small water utilities with 1,000-10,000 customers seeking scalable, all-in-one billing and management without needing extensive integrations.
Pricing
Quote-based pricing starting around $500-$2,000/month depending on users and modules; on-premise licensing also available.
Schilling Utility Software
specializedCustomizable billing solution for water, sewer, and trash services in small utility operations.
Flexible tiered rate billing engine that accurately handles complex water usage structures and regulatory compliance.
Schilling Utility Software is a desktop-based billing and management solution designed specifically for small water and wastewater utilities. It streamlines meter reading entry, tiered rate billing, customer account management, and delinquency processing. The software also offers reporting tools, work order tracking, and basic accounting features to support daily operations in small-scale environments.
Pros
- Affordable one-time licensing model with no subscriptions
- Tailored features for water utility specifics like tiered rates and meter routes
- Personalized support from a dedicated small team
Cons
- Outdated Windows desktop interface lacks modern UI
- No cloud or mobile access options
- Limited integrations with modern accounting or GIS systems
Best For
Small water utilities with fewer than 2,000 customers seeking a reliable, low-cost on-premise billing solution.
Pricing
One-time licenses from $1,495 for basic to $4,995 for advanced packages, plus optional annual support fees of $300-$600.
RIVA
enterpriseCloud utility management software with advanced billing, metering, and customer portal for water districts.
Integrated mobile workforce management for real-time meter reading and work order dispatching with offline support
RIVA is a specialized utility billing software designed for small water and wastewater utilities, providing end-to-end management of customer accounts, meter readings, billing, and payments. It supports automated billing cycles, usage tracking, and compliance reporting to streamline operations and reduce errors. With options for cloud or on-premise deployment, it scales well for small teams handling residential and commercial accounts.
Pros
- Accurate and flexible billing engine with tiered rate support
- Mobile app for efficient meter reading and field operations
- Strong customer support and utility-specific compliance tools
Cons
- Initial setup and configuration can be time-consuming
- Pricing is quote-based and may feel high for very small utilities
- Limited native integrations with non-utility third-party systems
Best For
Small water utilities with 1,000-10,000 customers seeking reliable meter-to-cash automation without needing enterprise-scale complexity.
Pricing
Custom quote-based pricing; typically $400-$1,500/month subscription for small utilities, depending on users and features.
Advanced Utility Systems
enterpriseFull-featured CIS and billing software supporting water utility operations with meter reading and rate management.
Integrated AMR/AMI support for automated, accurate meter-to-bill workflows
Advanced Utility Systems (AUS) provides AUSsystem, a robust utility billing and customer information system (CIS) tailored for water, wastewater, and small utility providers. It streamlines meter reading, accurate billing calculations, customer account management, and reporting while supporting integrations with AMR/AMI devices. The software emphasizes compliance with regulatory standards and scalability for growing operations.
Pros
- Comprehensive billing and CIS features with strong meter data handling
- Reliable customer support and training resources
- Scalable architecture suitable for small to mid-sized utilities
Cons
- User interface appears dated compared to modern SaaS alternatives
- Steep initial setup and learning curve
- Pricing lacks transparency and can be costly for tiniest operations
Best For
Small water utilities needing a dependable, feature-rich billing system with room to grow without frequent vendor changes.
Pricing
Custom quotes based on modules, users, and utility size; typically starts at $1,000-$3,000/month for small setups with annual contracts.
C2
enterpriseERP system with modular utility billing capabilities for small government water and sewer services.
Advanced prorated tiered billing engine that accurately handles variable consumption rates and partial billing periods
C2 (c2ess.com) is a comprehensive utility billing and customer information system (CIS) tailored for small water and wastewater utilities. It handles meter reading, automated billing with complex tiered rates, customer account management, and payment processing. The platform also integrates accounting, work orders, and reporting tools to support regulatory compliance and operational efficiency.
Pros
- Robust support for tiered and complex rate structures
- Integrated CIS, billing, and accounting in one platform
- Strong reporting and compliance tools for utilities
Cons
- Somewhat dated user interface requiring training
- Limited mobile functionality compared to competitors
- Custom pricing can be opaque and higher for startups
Best For
Small water utilities with 500-5,000 customers needing integrated billing and basic CRM features.
Pricing
Custom quotes based on meters/customers; typically $400-$1,000/month for small utilities with SaaS hosting.
Tyler Technologies
enterpriseScalable government ERP including New World utility billing for water management and customer service.
Deep integration with Tyler's full government software suite including GIS and financials
Tyler Technologies offers enterprise-grade utility billing software designed for local governments and utilities, handling water meter management, automated billing, collections, and customer service. It integrates seamlessly with GIS, ERP systems, and mobile apps for efficient operations. The platform supports multi-utility billing and compliance with regulatory standards, making it scalable for growing utilities.
Pros
- Robust feature set with GIS and ERP integrations
- Scalable for growth from small to enterprise levels
- Strong compliance and reporting tools
Cons
- High implementation costs and complexity
- Steep learning curve for small teams
- Overkill for very basic small utility needs
Best For
Small water utilities planning to expand or integrate with broader municipal systems.
Pricing
Custom enterprise pricing via RFP; annual subscriptions typically $20,000+ depending on modules and users.
Conclusion
After evaluating the landscape of small water utility billing software, the top tools distinguish themselves through tailored features and operational efficiency. MuniBilling, our #1 pick, excels with its focus on small municipalities, offering seamless management of water, sewer, and refuse billing. SilverBlaze and BS&A Software follow closely, each providing robust alternatives with unique strengths for specific operational needs.
Don’t miss out on optimizing your billing processes—try MuniBilling today to leverage its specialized design and elevate your water utility operations.
Tools Reviewed
All tools were independently evaluated for this comparison