GITNUXSOFTWARE REVIEW
Automotive ServicesTop 10 Best Service Repair Software of 2026
Compare service repair software tools by features and fit for repair shops, field teams, and service desks, with tradeoffs for shortlists.
How we ranked these tools
Vendors set the topic, but our editors set the inclusion criteria and the evaluation framework before research starts.
Search agents gather the source set and the review record, including transcriptions of video reviews and podcasts.
Framework: Features 40% · Ease 30% · Value 30%
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Commusoft is the best choice for automotive service teams that need structured work order progress with controlled edits, since configurable workflow states limit what staff can do at each phase, while RepairShopr fits shops that want job-centric notes and parts line items tied end to end to the work order.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Commusoft
Configurable work order workflow states that control what staff can do at each job phase.
Best for: Fits when automotive service teams need structured work order progress with controlled edits.
mHelpDesk
Editor pickInventory-backed work orders that record parts usage on the job while preserving job history and attachments.
Best for: Fits when repair shops need job tracking plus parts usage, with technician updates on mobile.
Fieldd
Editor pickConfigurable job forms tied to work order states, which enforces consistent repair intake and closeout data.
Best for: Fits when service teams need mobile repair workflows with tight dispatch-to-closeout execution control.
Comparison Table
Commusoft
SMBJob management software for field service businesses.
Configurable work order workflow states that control what staff can do at each job phase.
Commusoft is designed for service teams that need consistent work order progression across dispatch, inspection, and technician execution. Core capabilities include work order data entry, internal notes, job status handling, and structured service documentation so technicians can complete work without re-keying context. Governance is supported through configurable user access and operational settings that control who can create, edit, and close jobs. This depth fits shops that run repeatable procedures and require tighter operational discipline than email and spreadsheets.
A key tradeoff appears in change control and process fit. Shops with highly customized workflows may need more configuration work to match their exact intake, inspection, and close-out steps. Commusoft works best when teams standardize job fields, technician job steps, and document capture conventions from the start.
- +Job workflow states reduce confusion during intake and close-out
- +Work order documentation paths keep technician notes attached to the job
- +Role-based permissions limit edit access to the right staff
- +Dispatch-to-technician handoff supports faster operational throughput
- –More configuration is needed to match unique shop intake fields
- –Integration depth depends on how external systems are mapped to job data
- –Reporting can require process discipline to keep fields consistently populated
- –Advanced automation needs a clear internal process owner
Service shop managers
Manage job flow from intake to close
Fewer stalled jobs
Service dispatch teams
Assign work to technicians with consistency
Faster dispatch cycles
Show 2 more scenarios
Technicians and foremen
Capture inspection notes tied to jobs
Cleaner job histories
Complete service documentation within the work order record without losing context.
Workshop admins
Control who can edit and close jobs
Lower data-entry risk
Apply role-based permissions to restrict operational changes to authorized users.
Best for: Fits when automotive service teams need structured work order progress with controlled edits.
mHelpDesk
SMBAll-in-one field service software for small businesses.
Inventory-backed work orders that record parts usage on the job while preserving job history and attachments.
mHelpDesk centers on digital work orders with a configurable workflow that fits common repair and service desk patterns. Each work order can capture customer details, parts and labor, attachments, and service notes that technicians update during the job lifecycle. Inventory records can be connected to job usage so parts planning and job costing stay aligned. The system supports mobile technician use for updating work orders away from the office.
A key tradeoff is that deep CMMS-style maintenance analytics and scheduling features are not its primary focus compared with maintenance-first CMMS products. mHelpDesk works best when repairs and service requests drive throughput, and when teams want consistent job documentation plus parts usage captured per job.
- +Work order lifecycle supports labor, parts, and technician notes
- +Inventory can be tied to job parts usage for cost tracking
- +Role-based permissions separate intake, dispatch, and technician actions
- +Mobile technician workflow reduces back-office data entry
- –Maintenance scheduling depth is thinner than maintenance-first CMMS tools
- –Complex governance needs more workflow configuration discipline
Service dispatch teams
Assign technicians by active work order
Fewer missed or stalled repairs
Repair shop managers
Control parts consumption by job
More accurate repair margins
Show 2 more scenarios
Field technicians
Update job notes during service
Cleaner documentation at closeout
Technicians capture service notes and progress updates from mobile to keep the job record current.
Service desk operations
Standardize intake workflows
Lower variation in job creation
Intake staff uses consistent workflow steps to route service requests into the repair pipeline.
Best for: Fits when repair shops need job tracking plus parts usage, with technician updates on mobile.
Fieldd
SMBField service software with booking and dispatch automation.
Configurable job forms tied to work order states, which enforces consistent repair intake and closeout data.
Fieldd centers on a technician-driven workflow where work orders move through configurable statuses and required steps, with mobile completion feeding back into the job record. Repair teams can capture time, notes, and evidence like photos during execution, which supports clearer handoff at closeout. The admin surface includes role-based access controls and audit-friendly activity trails across job updates, which helps governance for multi-tech shops.
A key tradeoff is that deeper CMMS-style modeling, such as complex asset hierarchy and reliability metrics, is not the primary focus compared with field-first workflow execution. Fieldd fits best when shops need faster repair throughput from intake to closeout, with consistent mobile checklists and customer updates, while keeping asset intelligence in a separate maintenance system.
- +Mobile work order completion with checklist steps and photo evidence
- +Configurable job stages that reflect real repair handoffs
- +API and webhooks for repair workflow data synchronization
- +Role-based access controls for technician and dispatcher separation
- –Limited reliability analytics compared with full CMMS tooling
- –Workflow configuration takes discipline to avoid inconsistent intake data
- –Advanced asset modeling requires external systems
- –Reporting depth depends on integration design for upstream data
Automotive and industrial service shops
Technicians complete jobs with evidence
Cleaner closeout handoffs
Dispatch and service coordinators
Control job status transitions
Fewer status mismatches
Show 2 more scenarios
Operations teams integrating systems
Sync repair data via API
Less manual re-entry
API and webhooks move work order updates between Fieldd and other tools.
Multi-role maintenance organizations
Govern access across staff
Tighter operational governance
Role-based access controls restrict technician edits and dispatcher actions.
Best for: Fits when service teams need mobile repair workflows with tight dispatch-to-closeout execution control.
Housecall Pro
SMBField service platform for home service businesses.
Branded customer texting that stays connected to each job record and status change.
Housecall Pro manages end-to-end field service workflows with work order creation, scheduling, and technician check-in from a mobile app. It also supports customer communication through branded texting and a service request experience that feeds directly into dispatcher and tech execution steps.
- +Native mobile technician app supports check-in and job updates in the field
- +Branded texting keeps customer communications tied to each scheduled job
- +Scheduling and dispatcher workflow reduce context switching during busy shifts
- +Job documentation captures notes and signatures for faster internal handoffs
- –Preventive maintenance planning is limited compared with CMMS-first tools
- –Deep system customization depends on third-party integrations rather than core modules
Home service operators
Create standardized photo-based service reports
Standardized completion records
Multi-territory dispatch teams
Coordinate jobs across operating areas
More structured job coordination
Show 2 more scenarios
Billing and collections teams
Bill completed visits to invoices
Faster billing handoff
Visit completion details, labor, and charges flow into customer invoices tied to job status.
Service office staff
Turn estimates into invoice line items
Connected quote-to-invoice flow
Approved or completed work moves from estimate tracking into invoicing connected to scheduled jobs.
Best for: Fits when service repair teams need dispatch and customer messaging tied to field execution.
Jobber
SMBSmall business field service software for scheduling and invoicing.
Recurring service scheduling that turns repeat maintenance into consistent job creation and technician task lists.
Jobber targets service businesses with customer scheduling, job estimates, invoicing, and job tracking in one workflow. The system centralizes service details, recurring services, and technician task lists so field work can stay connected to customer records.
- +Single interface for estimates, scheduling, work notes, and invoicing
- +Recurring job capability supports repeat preventive work without rebuilding templates
- +Mobile technician task lists reduce back-and-forth during on-site work
- +Customer forms route service requests into the same job workflow
- –Limited CMMS-grade asset hierarchy and downtime analytics for reliability work
- –Spare parts and bill of materials support is not built for heavy inventory kitting
- –Advanced permissions and governance controls for multi-branch teams can feel thin
- –Automation via API and integrations requires careful setup for custom workflows
Appliance repair technicians
Capture onsite evidence on mobile
Field evidence attached
Service dispatchers
Reassign jobs from dispatch view
More organized schedules
Show 2 more scenarios
Residential contractors
Convert inquiries into booked work
Lead-to-job connection
Teams intake service requests, build estimates, and move approved work into scheduling.
Operations managers
Review jobs and cashflow signals
Clearer work and billing view
Owners review job history, reports, and exports to support bookkeeping-oriented workflows.
Best for: Fits when service repair teams need scheduling, job tracking, and invoicing tied to customers.
Synchroteam
SMBCloud-based field service management software.
Configurable job workflow stages keep repair instructions and documentation tightly tied to each work order until closeout.
Synchroteam is a service repair software system aimed at controlling the work order lifecycle from intake to completion. It focuses on field execution coordination with scheduling, job steps, technician assignments, and service documentation tied to each customer-facing job.
- +Job workflow configuration keeps service steps consistent across technicians
- +Strong linkage between repair records and the work order history
- +Scheduling and assignment flow reduces idle time during active repair days
- +Field-facing execution details support accurate closeout and handoff
- –External integrations require more setup work than lighter ticket-first tools
- –Reporting depth can feel limited for multi-site governance without extra discipline
Service businesses requiring proof
Collect signatures and photo evidence
More consistent digital record
Equipment maintenance teams
Attach inspection notes to assets
Easier equipment history review
Show 2 more scenarios
Recurring route service teams
Run repeat visits with route sequences
Connected repeat work
Teams organize recurring agreements and daily route operations while keeping repeat work linked to customer history.
Office and field coordinators
Sync job status back to office
Less duplicate admin entry
Technician updates and completion evidence flow back to office teams for follow-up without duplicate entry.
Best for: Fits when service repair teams need controlled job-step workflows and consistent documentation through completion.
Kickserv
SMBService business CRM and scheduling software.
Repair-focused digital work order workflow that connects intake, diagnosis, technician updates, and completion in one operational thread.
Kickserv is a service repair software built around work order management for repair shops that need more than job tracking. It supports customer, asset, and ticket workflows with technician handoffs and status updates that keep repair progress visible.
- +Work order statuses track repair progress from intake through completion
- +Scheduling tools support technician assignment and daily workload visibility
- +Customer and asset records reduce re-entry during repeated repairs
- +Reports highlight throughput and turnaround trends across active and closed jobs
- –API and integration depth is limited compared with CMMS systems
- –Configuration for multi-branch workflows can require governance discipline
- –Complex preventive maintenance use cases are not the core focus
- –Spare parts inventory depth and bill of materials workflows feel narrower
HVAC maintenance teams
Retain repair context for callbacks
More informed follow-ups
Mobile field technicians
Update work orders during visits
More complete job records
Show 2 more scenarios
Audit-focused service businesses
Attach sign-off evidence to jobs
Job-linked completion evidence
Teams add photos, customer signatures, and reports to visits or work orders for proof of service.
Service dispatchers
Assign technicians and track progress
Visible daily job status
Dispatchers manage appointments, assign technicians, and monitor progress across active service jobs.
Best for: Fits when repair shops need structured work orders, scheduling, and progress reporting without CMMS complexity.
RepairShopr
vertical specialistComputer and phone repair shop management software.
The digital workflow ties technician notes and job updates directly to each work order record for traceable completion.
RepairShopr focuses on work order management for service and repair shops that need a consistent intake to completion flow. The system tracks customer requests, creates jobs with statuses, and captures technician notes tied to each work order.
- +Work order statuses and history keep job progress auditable end to end
- +Job line items support parts and labor capture inside each work order
- +Appointment scheduling ties service capacity to technician job workflow
- +Customer and service notes stay linked to specific jobs
- –Automation depth is limited compared with CMMS style maintenance programs
- –API and integration options are not as extensive as larger enterprise repair suites
Automotive repair shops
Run inspection and quote-to-bill continuity
More consistent documentation
Appliance field service teams
Document parts and labor with photos
Invoice-ready service visit
Show 2 more scenarios
Electronics repair intake
Create traceable device job records
Traceable repair ticket
Repair shops record device identifiers, symptoms, diagnostics, checklists, and repair status from check-in to completion.
Front-desk customer service
Send consistent repair lifecycle updates
More consistent customer communication
Staff use job statuses and customer-facing records to share documentation, estimates, progress updates, and invoices.
Best for: Fits when repair shops need job-centric workflow, parts line items, and scheduling without heavy CMMS overhead.
Repair Pilot
vertical specialistRepair shop software for tickets, inventory, and CRM.
Order activity history that ties status changes, notes, and service outcomes to the exact digital work order record.
Repair Pilot is a service repair software focused on job workflows, customer-facing status, and the operational details that shops manage between estimates and completion. The system supports digital work orders, technician task handling, and mobile-friendly execution for day-to-day repair throughput.
- +Digital work orders keep repair steps, notes, and outcomes in one place.
- +Mobile technician workflows reduce back-and-forth during active repairs.
- +Parts and bill of materials style tracking ties installs to the job.
- +Order activity history supports traceability of changes and status updates.
- –Limited depth for multi-location governance and shared inventory controls.
- –Offline work order sync support is not clearly positioned for field-only coverage.
- –Preventive maintenance and reliability analytics are not the core focus.
- –API and automation extensibility appear narrower than some CMMS-centered tools.
Service advisors
Track estimates with approval decisions
Less work without approval
Repair shop managers
Monitor job stages and stalled work
Better work-in-progress visibility
Show 2 more scenarios
Repair intake staff
Standardize diagnostics at check-in
More consistent intake records
Intake teams capture device or equipment details, symptoms, identifiers, and diagnostic notes for clearer handoffs.
Warranty and recurring repair teams
Link jobs to prior repair context
Faster prior context access
Shops connect current jobs to prior repairs to support warranty follow-ups and comeback conversations.
Best for: Fits when repair shops need job-centric workflows with parts tracking and technician mobile execution.
Repair-CRM
vertical specialistCRM and field service software for repair businesses.
Job-centric work order flow that binds repair steps and parts usage to the same job record from intake to completion.
Repair-CRM runs service work order management for repair shops by tracking intake, repair steps, parts, and completion status in one workflow. The system also supports customer and contact records plus job communication fields that keep technician work tied to each job.
- +Work order workflow keeps intake, repair steps, and completion tied to one job record
- +Parts tracking reduces disconnects between technician notes and what the job consumed
- +Customer and contact fields keep history and communication context attached to each repair
- +Asset and location tagging supports repeat-device repair history without manual merges
- –Limited evidence of deep API extensibility compared with more integration-heavy repair CMMS tools
- –Advanced governance controls like detailed audit logging and granular RBAC are not clearly documented
- –Workflow automation options appear constrained to predefined steps and status changes
- –Offline technician execution and sync features are not clearly positioned as a native capability
Mobile repair teams
Run work orders in the field
Shared field job record
Service advisors
Capture authorization before repair steps
Fewer approval disputes
Show 2 more scenarios
Repair billing teams
Create invoice lines from repair orders
Faster reviewable billing
Teams carry diagnostic notes, work history, and invoice line details from repair orders into customer billing documents.
Electronics repair shops
Maintain ticket history by device
Clear handoffs and status
Shops record device intake, diagnostics, repair stages, and completion for phones, computers, and similar electronics.
Best for: Fits when repair shops need structured work orders, parts capture, and repair history without complex integrations.
Conclusion
After evaluating 10 service repair software, Commusoft stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right Service Repair Software
Service repair software coordinates the full path from repair intake to digital work order closeout, so shop teams can control what technicians edit and what gets documented at each job stage. This guide covers Fieldd, mHelpDesk, Commusoft, Jobber, Housecall Pro, RepairShopr, Repair Pilot, Kickserv, Repair-CRM, and Synchroteam based on concrete workflow controls, mobile execution, and how parts usage ties back to each work order.
The standout differences across these tools show up in job state configuration, parts and inventory handling inside the work order, and the amount of integration and automation surface available for dispatch systems and other shop software. The selection checks shop execution control first, then focuses on how governance needs are handled for multi-technician and multi-stage repair work.
Service Repair Software for controlled digital work orders, repair intake, and closeout
Service repair software manages repair work orders as the system of record for repair steps, technician updates, and completion evidence, often using configurable job workflow states to restrict edits during intake and closeout. Fieldd is built around configurable job forms tied to work order states so repair intake and closeout data stays consistent from mobile completion with checklist steps and photo evidence.
Many tools also attach parts usage to the same job record to reduce disconnects between technician notes and the actual parts consumed. mHelpDesk records parts usage on the job while preserving job history and attachments, which supports job tracking with technician updates on mobile while keeping work order lifecycle data aligned to labor and parts capture.
Service repair workflow controls, parts capture, and automation surface
Service repair software needs controlled job-stage transitions so technicians cannot edit fields after closeout and dispatch updates do not overwrite repair evidence. Fieldd enforces this with configurable job forms tied to work order states for repair intake and closeout consistency.
Job state gating for repair intake through closeout
Fieldd ties configurable job forms to work order states to control intake fields and closeout completion from mobile work order completion with checklist steps and photo evidence. Commusoft uses configurable workflow states to control what staff can do at each job phase and keep documentation paths attached to the job record.
Parts usage recorded inside the work order record
mHelpDesk records parts usage on the job so labor, parts, and technician notes stay on the same job lifecycle record. Repair-CRM binds repair steps and parts usage to the same job record from intake to completion so consumed parts do not drift from what technicians documented.
Repair evidence captured through technician mobile updates
Fieldd supports mobile work order completion with checklist steps and photo evidence so repair steps and evidence are captured during technician execution. RepairShopr ties technician notes and job updates directly to each work order record so completion can be traced end to end through job statuses and history.
Scheduling that converts repeat work into consistent job creation
Jobber uses recurring service scheduling to generate repeat jobs and technician task lists without rebuilding templates. Housecall Pro pairs scheduling execution with native mobile technician app check-in and job updates while keeping branded texting connected to job status changes.
Governance depth for multi-site repair operations
Synchroteam keeps repair instructions and documentation tied to work order history through configurable job workflow stages, which supports consistency across technicians. Repair Pilot limits multi-location governance and shared inventory controls, which can restrict centralized oversight for multi-site repair teams.
Pick the workflow philosophy that matches shop execution and control needs
Start with how job-stage control should work when technicians move from diagnosis to repair steps to completion. Fieldd is built around configurable job forms tied to work order states so the tool enforces consistent repair intake and closeout data at execution time.
Choose state-locked execution when closeout integrity is the priority
If shop leadership needs to prevent inconsistent fields during intake and closeout, Fieldd with configurable job forms tied to work order states fits repair intake and closeout execution control. If the organization prefers workflow phases that control what staff can do at each job phase, Commusoft uses configurable workflow states to restrict edits while keeping documentation paths tied to the job record.
Choose parts-inside-job when job history must reconcile with consumption
If parts usage must be captured on the job while preserving attachments and job history, mHelpDesk ties parts usage to the work order lifecycle for cost tracking. If the shop needs repair steps and parts consumption to stay bound to the same job record even without heavy integration, Repair-CRM keeps intake through completion in one job-centric work order flow.
Choose scheduling-first workflows when recurring maintenance drives throughput
If repeat maintenance is the driver and service repair needs recurring job creation plus technician task lists, Jobber supports recurring service scheduling that turns repeat preventive work into consistent jobs. If dispatch plus customer messaging must stay connected to field execution status changes, Housecall Pro uses native mobile technician app updates plus branded texting tied to each scheduled job.
Choose lighter CMMS overhead only when governance and analytics are not central
If the shop wants job-centric workflow with parts line items but can accept thinner CMMS-style maintenance programs, RepairShopr includes job line items and job-centric workflow with auditable job progress. If reliability analytics and maintenance scheduling depth are required, mHelpDesk focuses on inventory-backed work orders but has thinner scheduling depth than maintenance-first CMMS tools.
Choose multi-branch governance only with explicit configuration discipline
If multi-branch workflows need controlled repair steps and documentation tied to each work order until closeout, Synchroteam configures job workflow stages for consistent service steps across technicians. If the shop plans multi-branch workflows and needs deeper integration automation, Kickserv has limited API and integration depth and its multi-branch workflow configuration can require governance discipline.
Teams that match job-stage control, mobile execution, and work order-centric parts tracking
Service teams should match the software shape to how they run repairs. Shops that push technicians into mobile job execution with checklist completion and evidence capture gain the most from tools that tie evidence to the same work order record.
Dispatch-driven repair shops managing technician execution
Housecall Pro connects branded customer texting to each scheduled job and pairs it with a native mobile technician app for check-in and job updates in the field.
Repair teams that need state-locked repair intake and closeout data
Fieldd enforces consistent intake and closeout by using configurable job forms tied to work order states with mobile work order completion that includes checklist steps and photo evidence.
Shops that reconcile job history with real parts consumption
mHelpDesk records parts usage on the job while preserving job history and attachments so technician updates and inventory-backed parts usage stay aligned.
Automotive service teams that want controlled edits during job phases
Commusoft uses configurable work order workflow states to reduce confusion during intake and close-out and keeps technician notes attached through controlled documentation paths.
Teams running repeat maintenance with recurring schedules
Jobber supports recurring service scheduling that creates repeat maintenance jobs and technician task lists without rebuilding templates for each cycle.
Common Service Repair Software buying mistakes
Many failures come from selecting a tool by technician UI alone and then discovering the workflow controls do not match shop governance needs. Other failures come from assuming inventory and integration depth exist in job-centric systems without confirming where parts usage and work order history live.
Buying a job tracking workflow without enforcing job-stage edit controls
Fieldd and Commusoft both emphasize workflow state control, so shops that need constrained repair intake and closeout should prioritize configurable states tied to what can be edited at each phase.
Separating parts consumption from the job record and losing reconciliation
mHelpDesk and Repair-CRM record parts usage inside the work order record, so shops that require job history plus attachments to reconcile with actual parts should avoid workflows that split parts capture away from technician notes.
Expecting CMMS-grade scheduling and maintenance planning depth from job-centric tools
Jobber and Housecall Pro support scheduling and execution, but maintenance scheduling depth and preventive maintenance planning can be limited compared with maintenance-first CMMS tooling, so reliability analytics should be mapped to requirements before selection.
Underestimating governance work for multi-site operations
Synchroteam supports controlled workflow stages, but reporting depth can feel limited for multi-site governance without extra discipline, and Kickserv multi-branch workflows can require governance discipline.
Assuming deep automation and external system connectors exist without confirming integration posture
Kickserv and Repair Pilot show limited API and integration depth compared with CMMS systems, so shops needing automated dispatch, ERP work order connectors, or inventory syncing should validate how external systems map to job data.
How We Selected and Ranked These Tools
We evaluated Fieldd, mHelpDesk, Commusoft, Jobber, Housecall Pro, RepairShopr, Repair Pilot, Kickserv, Repair-CRM, and Synchroteam using features at 40%, ease and value at 30% each. We weighted integration depth and automation surface through what each tool can do around work order lifecycle execution rather than generic feature lists.
Fieldd led the ranking because it enforces consistent repair intake and closeout data using configurable job forms tied to work order states and supports mobile completion with checklist steps and photo evidence. We also treated parts usage alignment as a ranking lever because mHelpDesk records parts usage on the job while preserving attachments and history.
Frequently Asked Questions About Service Repair Software
How do Fieldd and Synchroteam handle digital work order data from intake to closeout?
Which tools provide an API or webhook pathway for pushing work order and status data into other systems?
When shops need parts usage captured against the same job, how do mHelpDesk and Repair Pilot differ in record structure?
What breaks if a service team requires tightly controlled edits during each repair phase?
How do Fieldd and Kickserv support mobile technician workflows while keeping job progress synchronized?
Where does audit visibility show up in RepairShopr versus Repair-CRM?
How do admin controls and RBAC models compare between Commusoft and mHelpDesk?
Which tools best fit shops that want customer communication embedded into the same job record and status flow?
When teams need scheduling tied to technician execution rather than separate dispatch spreadsheets, how do Housecall Pro and RepairShopr compare?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
Funding and competing interests
This study was co-funded by several of the vendors assessed in it. No single vendor funded it. Funders could propose the market studied.
They had no role in selecting vendors, setting or weighting criteria, analysing data or drawing conclusions, and they received the same factual-accuracy check as every other vendor assessed.
Market definition, inclusion rules and criteria weights were fixed by an editor before research began and did not change afterwards. Editorial process →
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