Quick Overview
- 1#1: UpKeep - UpKeep is a mobile-first CMMS that streamlines work orders, asset tracking, and service record management for maintenance teams.
- 2#2: ServiceTitan - ServiceTitan provides end-to-end field service management with comprehensive service history tracking, dispatching, and reporting for contractors.
- 3#3: Fiix - Fiix CMMS offers cloud-based asset management, preventive maintenance scheduling, and detailed service record logging with analytics.
- 4#4: MaintainX - MaintainX is a simple digital CMMS for creating checklists, work orders, and maintaining real-time service records on mobile devices.
- 5#5: Limble CMMS - Limble CMMS delivers intuitive maintenance management with asset histories, work orders, and inventory tracking for efficient service records.
- 6#6: eMaint - eMaint provides customizable CMMS solutions for work order management, asset tracking, and comprehensive service record reporting.
- 7#7: Hippo CMMS - Hippo CMMS simplifies preventive maintenance, work orders, and service history tracking for facilities and equipment.
- 8#8: Jobber - Jobber streamlines field service operations with client management, scheduling, invoicing, and service record keeping for small businesses.
- 9#9: Housecall Pro - Housecall Pro offers all-in-one field service software for booking jobs, dispatching, and tracking customer service histories.
- 10#10: ServiceMax - ServiceMax enables enterprise field service management with advanced asset performance, service records, and optimization tools.
These tools were selected based on a focus on comprehensive features (including real-time tracking, reporting, and mobile accessibility), user-friendly design, reliability, and overall value, ensuring they meet the varied demands of modern service operations.
Comparison Table
This comparison table outlines key features of popular service record software tools, including UpKeep, ServiceTitan, Fiix, MaintainX, Limble CMMS, and more, to help readers understand differences in functionality and suitability for their operations. By analyzing these tools side-by-side, users can gain insights into work order management, asset tracking, and integration capabilities, simplifying the process of selecting the right software for their maintenance needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | UpKeep UpKeep is a mobile-first CMMS that streamlines work orders, asset tracking, and service record management for maintenance teams. | specialized | 9.5/10 | 9.6/10 | 9.4/10 | 9.2/10 |
| 2 | ServiceTitan ServiceTitan provides end-to-end field service management with comprehensive service history tracking, dispatching, and reporting for contractors. | enterprise | 9.1/10 | 9.6/10 | 7.4/10 | 8.2/10 |
| 3 | Fiix Fiix CMMS offers cloud-based asset management, preventive maintenance scheduling, and detailed service record logging with analytics. | specialized | 8.7/10 | 9.0/10 | 9.2/10 | 8.3/10 |
| 4 | MaintainX MaintainX is a simple digital CMMS for creating checklists, work orders, and maintaining real-time service records on mobile devices. | specialized | 8.7/10 | 8.4/10 | 9.6/10 | 9.2/10 |
| 5 | Limble CMMS Limble CMMS delivers intuitive maintenance management with asset histories, work orders, and inventory tracking for efficient service records. | specialized | 8.4/10 | 8.2/10 | 9.5/10 | 8.6/10 |
| 6 | eMaint eMaint provides customizable CMMS solutions for work order management, asset tracking, and comprehensive service record reporting. | enterprise | 8.2/10 | 8.7/10 | 7.6/10 | 7.9/10 |
| 7 | Hippo CMMS Hippo CMMS simplifies preventive maintenance, work orders, and service history tracking for facilities and equipment. | specialized | 8.2/10 | 8.0/10 | 8.7/10 | 8.5/10 |
| 8 | Jobber Jobber streamlines field service operations with client management, scheduling, invoicing, and service record keeping for small businesses. | specialized | 8.6/10 | 8.4/10 | 9.1/10 | 8.2/10 |
| 9 | Housecall Pro Housecall Pro offers all-in-one field service software for booking jobs, dispatching, and tracking customer service histories. | specialized | 8.6/10 | 9.1/10 | 8.4/10 | 8.2/10 |
| 10 | ServiceMax ServiceMax enables enterprise field service management with advanced asset performance, service records, and optimization tools. | enterprise | 8.5/10 | 9.2/10 | 7.8/10 | 8.0/10 |
UpKeep is a mobile-first CMMS that streamlines work orders, asset tracking, and service record management for maintenance teams.
ServiceTitan provides end-to-end field service management with comprehensive service history tracking, dispatching, and reporting for contractors.
Fiix CMMS offers cloud-based asset management, preventive maintenance scheduling, and detailed service record logging with analytics.
MaintainX is a simple digital CMMS for creating checklists, work orders, and maintaining real-time service records on mobile devices.
Limble CMMS delivers intuitive maintenance management with asset histories, work orders, and inventory tracking for efficient service records.
eMaint provides customizable CMMS solutions for work order management, asset tracking, and comprehensive service record reporting.
Hippo CMMS simplifies preventive maintenance, work orders, and service history tracking for facilities and equipment.
Jobber streamlines field service operations with client management, scheduling, invoicing, and service record keeping for small businesses.
Housecall Pro offers all-in-one field service software for booking jobs, dispatching, and tracking customer service histories.
ServiceMax enables enterprise field service management with advanced asset performance, service records, and optimization tools.
UpKeep
specializedUpKeep is a mobile-first CMMS that streamlines work orders, asset tracking, and service record management for maintenance teams.
Mobile-first design with offline capabilities, allowing technicians to manage service records independently without desktop reliance.
UpKeep is a leading cloud-based CMMS platform designed for maintenance teams to manage work orders, assets, preventive maintenance, and inventory efficiently. It offers a mobile-first interface that enables technicians to access, update, and complete tasks in real-time from any device. The software provides robust reporting, analytics, and integrations to optimize operations and reduce downtime. Ideal for facilities, manufacturing, and field service industries seeking streamlined service record management.
Pros
- Highly intuitive mobile app for on-the-go technicians
- Comprehensive asset tracking and preventive maintenance scheduling
- Strong integrations with tools like QuickBooks and Slack
Cons
- Higher pricing tiers may not suit very small teams
- Advanced reporting requires the premium plan
- Occasional mobile sync delays under heavy load
Best For
Mid-sized maintenance teams in facilities or manufacturing needing a mobile-centric CMMS for service records and work order management.
Pricing
Starts at $45/user/month (Starter, billed annually) up to $90+/user/month for Enterprise plans with custom features.
ServiceTitan
enterpriseServiceTitan provides end-to-end field service management with comprehensive service history tracking, dispatching, and reporting for contractors.
Real-time job profitability tracking with granular service record insights
ServiceTitan is an all-in-one field service management platform tailored for home service businesses like HVAC, plumbing, and electrical contractors. It centralizes service records, job scheduling, dispatching, invoicing, and customer relationship management into a unified system. The software provides detailed historical service data, performance analytics, and mobile access for technicians to update records in real-time, enabling efficient business scaling.
Pros
- Comprehensive feature set including advanced dispatching, CRM, and reporting for detailed service records
- Robust mobile app for real-time job updates and technician productivity
- Strong integrations with QuickBooks, payment processors, and marketing tools
Cons
- Steep learning curve and complex interface requiring extensive training
- High pricing that may not suit small businesses
- Customization can be overwhelming for basic service record needs
Best For
Mid-to-large home service companies seeking a scalable, enterprise-grade platform for managing detailed service records and operations.
Pricing
Custom quote-based pricing, typically starting at $200-$500 per technician/month plus implementation fees and add-ons.
Fiix
specializedFiix CMMS offers cloud-based asset management, preventive maintenance scheduling, and detailed service record logging with analytics.
One-click asset and work order setup with automated service history logging
Fiix is a cloud-based CMMS (Computerized Maintenance Management System) that excels in service record management for maintenance teams, enabling the creation, tracking, and historical logging of work orders, assets, preventive maintenance, and inventory. It centralizes service records with detailed histories, attachments, and audit trails accessible via web and mobile apps. The software supports reporting and analytics to optimize operations and reduce downtime through data-driven insights.
Pros
- Intuitive interface with quick setup requiring minimal training
- Powerful mobile app for on-the-go service record access and updates
- Strong asset tracking and preventive maintenance scheduling
Cons
- Pricing scales quickly for larger teams
- Advanced custom reporting requires higher tiers
- Some integrations may need custom development
Best For
Small to mid-sized maintenance teams in manufacturing, facilities, or fleet management seeking user-friendly service record software.
Pricing
Starts at $46/user/month (Essential, billed annually) up to $108/user/month (Ultimate), with a free trial available.
MaintainX
specializedMaintainX is a simple digital CMMS for creating checklists, work orders, and maintaining real-time service records on mobile devices.
Conversational work orders that mimic a team chat for real-time updates and instructions
MaintainX is a mobile-first CMMS platform that streamlines maintenance management by enabling teams to create, assign, and track work orders, preventive maintenance schedules, and asset histories in real-time. It serves as an effective service record software by logging detailed maintenance events, inspections, and compliance data for equipment and facilities. The tool emphasizes simplicity, with features like QR code asset identification and digital forms to digitize paper-based processes.
Pros
- Highly intuitive mobile app with offline support
- Free plan for small teams
- Fast setup and high user adoption rates
Cons
- Advanced reporting and analytics are basic
- Limited native integrations compared to enterprise competitors
- Customization options can feel restrictive for complex workflows
Best For
Small to mid-sized maintenance teams in facilities, manufacturing, or field services seeking a simple, mobile-centric tool for tracking service records without extensive training.
Pricing
Free for basic use (unlimited users, limited features); Pro at $16/user/month (billed annually); Business at $45/user/month; Enterprise custom.
Limble CMMS
specializedLimble CMMS delivers intuitive maintenance management with asset histories, work orders, and inventory tracking for efficient service records.
Ultra-fast implementation allowing full functionality in under 30 minutes
Limble CMMS is a cloud-based computerized maintenance management system (CMMS) that excels in tracking service records through work orders, asset histories, and preventive maintenance scheduling. It digitizes maintenance activities, technician assignments, and inventory management, providing a centralized hub for service documentation and compliance. With a focus on simplicity, it enables teams to log, track, and analyze service records efficiently without steep learning curves.
Pros
- Intuitive, mobile-first interface requiring minimal training
- Quick setup and onboarding in under 30 minutes
- Robust service record tracking with asset history and PM scheduling
Cons
- Limited advanced reporting and analytics compared to enterprise tools
- Fewer third-party integrations
- Pricing scales with users, which may increase costs for large teams
Best For
Small to mid-sized maintenance teams seeking a straightforward CMMS for reliable service record management without complex configurations.
Pricing
Starts at $70/user/month (Essentials plan); Pro at $90/user/month; custom Enterprise pricing; billed annually with no contracts.
eMaint
enterpriseeMaint provides customizable CMMS solutions for work order management, asset tracking, and comprehensive service record reporting.
Unlimited configurability of fields, dashboards, and reports without coding
eMaint is a cloud-based CMMS platform designed for maintenance management, enabling users to track service records, work orders, assets, and preventive maintenance schedules efficiently. It provides tools for inventory management, reporting, and mobile access to ensure real-time updates and reduced downtime. Suitable for various industries, it emphasizes customization to fit specific operational needs.
Pros
- Highly customizable workflows and forms
- Robust reporting and analytics capabilities
- Strong mobile app for on-the-go access
Cons
- Steeper learning curve for complex setups
- Pricing is quote-based and can escalate quickly
- Interface feels dated compared to modern competitors
Best For
Mid-sized manufacturing or facilities teams requiring flexible, scalable service record tracking.
Pricing
Custom quote-based pricing; typically starts at $60/user/month for cloud plans with annual commitments.
Hippo CMMS
specializedHippo CMMS simplifies preventive maintenance, work orders, and service history tracking for facilities and equipment.
Drag-and-drop preventive maintenance scheduler with visual calendars for easy service record planning and oversight
Hippo CMMS is a cloud-based computerized maintenance management system (CMMS) that excels in tracking service records, managing work orders, and scheduling preventive maintenance for assets. It provides tools for inventory management, technician dispatching, and detailed reporting to keep maintenance operations organized and efficient. Ideal for facilities in manufacturing, hospitality, and education, it offers mobile access for real-time updates on service history and tasks.
Pros
- Intuitive interface with quick setup and minimal training required
- Robust mobile app for on-the-go service record access and updates
- Affordable pricing with strong value for core CMMS functionalities
Cons
- Limited advanced analytics and custom reporting options
- Fewer integrations with enterprise systems compared to larger competitors
- Inventory management lacks some automation features for high-volume users
Best For
Small to medium-sized facilities managers seeking a user-friendly CMMS for straightforward service record tracking and preventive maintenance.
Pricing
Starts at $197/month for up to 5 users (billed annually), with scalable plans up to enterprise levels based on user count and features.
Jobber
specializedJobber streamlines field service operations with client management, scheduling, invoicing, and service record keeping for small businesses.
Client Hub for secure, self-service access to service records, quotes, and invoices
Jobber is a cloud-based field service management platform tailored for small to medium-sized service businesses like HVAC, plumbing, landscaping, and cleaning services. It centralizes service records through job tracking, client history, scheduling, dispatching, quoting, and invoicing tools. The software enables technicians to log detailed service notes, photos, and maintenance records via a mobile app, while providing reporting for historical insights and compliance.
Pros
- Intuitive interface with excellent mobile app for on-site service recording
- Seamless QuickBooks integration for accurate financial and service record syncing
- Robust client hub for self-service access to job histories and records
Cons
- Advanced reporting and custom service record fields locked behind higher tiers
- Per-user pricing can add up for larger teams
- Limited automation for recurring service record maintenance schedules
Best For
Small to medium field service businesses needing an all-in-one tool for managing job histories, scheduling, and client service records.
Pricing
Starts at $49/user/month (Lite, billed annually) up to $349+/user/month (Plus), with most service record features in Core ($119/user/month) tier.
Housecall Pro
specializedHousecall Pro offers all-in-one field service software for booking jobs, dispatching, and tracking customer service histories.
Profit Drive analytics for real-time profitability insights tied directly to service records and job performance
Housecall Pro is a comprehensive field service management platform tailored for home service businesses like plumbing, HVAC, and electrical services, enabling efficient tracking of service records, job histories, and customer interactions. It offers tools for scheduling, dispatching, invoicing, and maintenance of detailed service logs, including photos, notes, and recurring service agreements. The software integrates with accounting systems and provides mobile access for technicians to update records in real-time.
Pros
- Robust service record management with job history, attachments, and customer portals
- Intuitive mobile app for on-site updates and GPS-enabled dispatching
- Strong integrations with QuickBooks and other tools for seamless data flow
Cons
- Pricing scales quickly with users and advanced features
- Steep learning curve for customization and reporting
- Limited advanced analytics in lower-tier plans
Best For
Small to mid-sized home service businesses needing an all-in-one solution for managing service records, scheduling, and field operations.
Pricing
Starts at $65/month (Basic, billed annually) for core features; Essentials at $129/month, Max at $229/month; per-user fees apply beyond included users.
ServiceMax
enterpriseServiceMax enables enterprise field service management with advanced asset performance, service records, and optimization tools.
Asset 360, offering a complete 360-degree view of asset service records, performance trends, and predictive insights.
ServiceMax is an enterprise-grade field service management platform built on Salesforce, specializing in optimizing service operations through intelligent scheduling, dispatching, and mobile workforce management. It excels in service record software by maintaining comprehensive asset histories, work orders, maintenance logs, and compliance documentation for tracking service events over time. With AI-driven insights and analytics, it helps businesses predict failures and improve service efficiency.
Pros
- Robust service record tracking with full asset lifecycle history and compliance reporting
- AI-powered scheduling and predictive maintenance based on historical data
- Deep Salesforce integration for seamless CRM and ERP connectivity
Cons
- High cost and complex implementation unsuitable for small businesses
- Steep learning curve due to extensive customization options
- Overkill for simple service record needs without enterprise-scale operations
Best For
Large enterprises with complex field service operations needing detailed, scalable service record management and analytics.
Pricing
Custom enterprise pricing via quote; typically $125+ per user/month with minimum commitments.
Conclusion
Exploring the array of service record software reveals a clear top contender: UpKeep, a mobile-first solution that streamlines work orders and asset tracking effortlessly. Close behind, ServiceTitan and Fiix stand as strong alternatives, with ServiceTitan excelling in end-to-end field management and Fiix impressing with analytics-driven asset histories, ensuring every team finds a fit. Together, these three tools set the standard for efficient service record management.
Don’t miss out—try UpKeep today to experience its intuitive features and transform how your team organizes and tracks service records.
Tools Reviewed
All tools were independently evaluated for this comparison