Quick Overview
- 1#1: ServiceTitan - All-in-one platform for field service businesses handling scheduling, dispatching, invoicing, and customer management for service engineers.
- 2#2: Salesforce Field Service - Cloud-based solution integrating AI-driven scheduling, mobile workforce management, and asset tracking for service engineers.
- 3#3: ServiceMax - Asset-centric field service management software with predictive maintenance and parts optimization for industrial service engineers.
- 4#4: ServiceNow Field Service Management - Integrated FSM module within IT service management for dynamic scheduling, resource allocation, and real-time technician support.
- 5#5: Jobber - Field service software for small to mid-sized teams offering quoting, scheduling, invoicing, and GPS tracking for service engineers.
- 6#6: Housecall Pro - Mobile-first tool for home service pros with online booking, dispatching, payments, and performance reporting.
- 7#7: UpKeep - Mobile CMMS for maintenance teams providing work orders, preventive maintenance, and inventory management for service engineers.
- 8#8: Fiix - Cloud-based CMMS with AI insights for asset management, work orders, and predictive maintenance scheduling.
- 9#9: Service Fusion - Comprehensive FSM platform for scheduling, QuickBooks integration, customer portals, and technician mobile apps.
- 10#10: FieldEdge - Service management software focused on HVAC and plumbing with dispatching, flat-rate pricing, and accounting integration.
Tools were ranked based on feature depth (including scheduling, asset management, and maintenance integration), usability, technical reliability, and overall value, ensuring a curated list of top-performing software for modern service engineers.
Comparison Table
This comparison table explores top service engineer software tools, including ServiceTitan, Salesforce Field Service, ServiceMax, and others, to guide informed decisions. Readers will discover key features, capabilities, and suitability for various operational needs, helping them select the best fit for their service teams.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | ServiceTitan All-in-one platform for field service businesses handling scheduling, dispatching, invoicing, and customer management for service engineers. | enterprise | 9.4/10 | 9.8/10 | 8.2/10 | 8.7/10 |
| 2 | Salesforce Field Service Cloud-based solution integrating AI-driven scheduling, mobile workforce management, and asset tracking for service engineers. | enterprise | 9.1/10 | 9.6/10 | 7.8/10 | 8.3/10 |
| 3 | ServiceMax Asset-centric field service management software with predictive maintenance and parts optimization for industrial service engineers. | enterprise | 8.6/10 | 9.3/10 | 7.4/10 | 8.1/10 |
| 4 | ServiceNow Field Service Management Integrated FSM module within IT service management for dynamic scheduling, resource allocation, and real-time technician support. | enterprise | 8.6/10 | 9.2/10 | 7.4/10 | 8.0/10 |
| 5 | Jobber Field service software for small to mid-sized teams offering quoting, scheduling, invoicing, and GPS tracking for service engineers. | specialized | 8.9/10 | 9.1/10 | 9.0/10 | 8.6/10 |
| 6 | Housecall Pro Mobile-first tool for home service pros with online booking, dispatching, payments, and performance reporting. | specialized | 8.4/10 | 8.7/10 | 8.3/10 | 7.9/10 |
| 7 | UpKeep Mobile CMMS for maintenance teams providing work orders, preventive maintenance, and inventory management for service engineers. | specialized | 8.4/10 | 8.3/10 | 9.2/10 | 8.5/10 |
| 8 | Fiix Cloud-based CMMS with AI insights for asset management, work orders, and predictive maintenance scheduling. | specialized | 8.1/10 | 8.4/10 | 8.8/10 | 7.6/10 |
| 9 | Service Fusion Comprehensive FSM platform for scheduling, QuickBooks integration, customer portals, and technician mobile apps. | specialized | 8.4/10 | 8.7/10 | 8.2/10 | 8.0/10 |
| 10 | FieldEdge Service management software focused on HVAC and plumbing with dispatching, flat-rate pricing, and accounting integration. | specialized | 7.6/10 | 8.1/10 | 6.9/10 | 7.4/10 |
All-in-one platform for field service businesses handling scheduling, dispatching, invoicing, and customer management for service engineers.
Cloud-based solution integrating AI-driven scheduling, mobile workforce management, and asset tracking for service engineers.
Asset-centric field service management software with predictive maintenance and parts optimization for industrial service engineers.
Integrated FSM module within IT service management for dynamic scheduling, resource allocation, and real-time technician support.
Field service software for small to mid-sized teams offering quoting, scheduling, invoicing, and GPS tracking for service engineers.
Mobile-first tool for home service pros with online booking, dispatching, payments, and performance reporting.
Mobile CMMS for maintenance teams providing work orders, preventive maintenance, and inventory management for service engineers.
Cloud-based CMMS with AI insights for asset management, work orders, and predictive maintenance scheduling.
Comprehensive FSM platform for scheduling, QuickBooks integration, customer portals, and technician mobile apps.
Service management software focused on HVAC and plumbing with dispatching, flat-rate pricing, and accounting integration.
ServiceTitan
enterpriseAll-in-one platform for field service businesses handling scheduling, dispatching, invoicing, and customer management for service engineers.
Dispatch Pro with visual scheduling boards, ETA predictions, and integrated call booking for unmatched operational efficiency
ServiceTitan is a comprehensive, cloud-based field service management platform tailored for home service businesses like HVAC, plumbing, and electrical contractors. It streamlines operations with advanced scheduling, dispatching, technician mobile apps, invoicing, CRM, and marketing tools. The software provides deep business intelligence, profitability tracking, and seamless integrations with accounting systems like QuickBooks, enabling scalable growth for service companies.
Pros
- All-in-one platform eliminates need for multiple tools
- Powerful mobile app empowers technicians with real-time data and payments
- Advanced analytics and profitability insights drive business decisions
Cons
- High cost may deter small businesses
- Steep learning curve for full feature utilization
- Pricing lacks upfront transparency, requiring custom quotes
Best For
Medium to large home service companies with 10+ technicians seeking enterprise-grade scalability and profitability optimization.
Pricing
Custom quote-based pricing; typically $300-$600 per technician/month depending on features and business size, with annual contracts.
Salesforce Field Service
enterpriseCloud-based solution integrating AI-driven scheduling, mobile workforce management, and asset tracking for service engineers.
Einstein AI for Intelligent Scheduling, which uses machine learning to automatically optimize technician assignments, skills matching, and travel efficiency
Salesforce Field Service is a robust cloud-based platform within the Salesforce ecosystem designed to streamline field service operations for service engineers and technicians. It offers AI-driven scheduling, intelligent dispatching, mobile workforce management, and real-time visibility into jobs, inventory, and customer data. The solution integrates deeply with Salesforce CRM and Service Cloud, enabling end-to-end service lifecycle management from work order creation to billing.
Pros
- AI-powered intelligent scheduling and dynamic dispatching optimize technician routes and resource allocation
- Comprehensive mobile app provides field engineers with real-time updates, navigation, and offline capabilities
- Seamless integration with Salesforce CRM for unified customer data, service history, and analytics
Cons
- Steep learning curve and complex initial setup requiring Salesforce expertise
- High cost structure, especially for smaller teams without existing Salesforce investment
- Customization and advanced configurations can be time-intensive and expensive
Best For
Large enterprises with complex field service needs that already use Salesforce CRM and require scalable, integrated operations.
Pricing
Starts at $25/user/month for Field Service High Volume (requires Service Cloud at $75+/user/month); Premium tiers up to $150+/user/month; enterprise pricing is custom.
ServiceMax
enterpriseAsset-centric field service management software with predictive maintenance and parts optimization for industrial service engineers.
AI-powered Dynamic Scheduling that optimizes technician assignments in real-time based on skills, location, and predictive demand
ServiceMax is a robust field service management (FSM) platform built natively on Salesforce, enabling end-to-end service lifecycle management for enterprises. It streamlines scheduling, dispatching, mobile workforce enablement, asset management, and performance analytics to boost operational efficiency. With AI-powered tools and deep CRM integration, it helps service organizations deliver proactive, customer-centric service experiences.
Pros
- Seamless Salesforce integration for unified CRM and service data
- Advanced AI-driven scheduling and predictive maintenance capabilities
- Comprehensive mobile app empowering field engineers with real-time info and workflows
Cons
- Steep learning curve due to high customization and complexity
- Enterprise-level pricing inaccessible for SMBs
- Occasional performance issues with large datasets
Best For
Large enterprises with complex field service operations requiring deep Salesforce ecosystem integration and scalability.
Pricing
Quote-based enterprise pricing, typically $150-$300 per user/month depending on modules and scale.
ServiceNow Field Service Management
enterpriseIntegrated FSM module within IT service management for dynamic scheduling, resource allocation, and real-time technician support.
AI-powered Intelligent Dispatching that dynamically optimizes technician assignments, routes, and skills matching in real-time
ServiceNow Field Service Management (FSM) is an enterprise-grade platform that optimizes field service operations by automating dispatching, scheduling, and technician management. It integrates mobile apps for real-time work order updates, inventory tracking, and customer communications within the broader ServiceNow ecosystem. FSM leverages AI for predictive dispatching and analytics to boost efficiency, first-time fix rates, and overall service delivery.
Pros
- Deep integration with ServiceNow IT Service Management and other modules
- AI-driven dispatching and predictive analytics for optimized scheduling
- Robust mobile app with offline capabilities and real-time collaboration
Cons
- Complex implementation requiring significant customization and expertise
- Steep learning curve for non-ServiceNow users
- High cost structure with premium pricing
Best For
Large enterprises with complex, high-volume field service operations that already leverage the ServiceNow platform.
Pricing
Custom quote-based pricing, typically $100-$200+ per user/month plus implementation fees starting at $50K+.
Jobber
specializedField service software for small to mid-sized teams offering quoting, scheduling, invoicing, and GPS tracking for service engineers.
Client Hub, allowing customers to self-serve with service requests, quote approvals, and payment options directly from a branded portal
Jobber is a cloud-based field service management software tailored for home service businesses like HVAC, plumbing, landscaping, and cleaning companies. It provides tools for scheduling jobs, dispatching technicians, generating quotes and invoices, and managing customer interactions all in one platform. With a robust mobile app, GPS tracking, and integrations like QuickBooks, it helps service engineers streamline operations and improve efficiency on the go.
Pros
- Intuitive scheduling and real-time dispatching with GPS tracking
- Strong mobile app for field engineers to update jobs and capture payments
- Seamless QuickBooks integration for effortless accounting
Cons
- Higher pricing tiers can be expensive for solo operators
- Reporting features lack depth for advanced analytics
- Limited customization options for complex workflows
Best For
Small to mid-sized service businesses with field engineers needing an all-in-one platform for scheduling, invoicing, and customer management.
Pricing
Starts at $49/month (Lite for solo users), $119/month (Connect for up to 7 users), $199+/month (Grow for larger teams); annual discounts available.
Housecall Pro
specializedMobile-first tool for home service pros with online booking, dispatching, payments, and performance reporting.
Smart dispatching with real-time GPS route optimization and technician ETA notifications
Housecall Pro is an all-in-one field service management software tailored for home service businesses like plumbers, electricians, HVAC technicians, and cleaners. It provides tools for online booking, intelligent scheduling, real-time dispatching with GPS tracking, invoicing, payments, and customer management. The platform also includes marketing automation, QuickBooks integration, and a robust mobile app to streamline operations from office to field.
Pros
- Comprehensive scheduling and dispatching with GPS tracking
- Strong mobile app for technicians with real-time updates
- Seamless integrations with QuickBooks and other tools
Cons
- Pricing escalates quickly for larger teams or advanced features
- Steep learning curve for some customization options
- Customer support can be inconsistent during peak times
Best For
Small to mid-sized home service businesses seeking an integrated platform for scheduling, dispatching, and customer engagement.
Pricing
Starts at $65/month (Basic, billed annually) up to $229/month (Max); additional per-user fees and add-ons apply.
UpKeep
specializedMobile CMMS for maintenance teams providing work orders, preventive maintenance, and inventory management for service engineers.
Offline-capable mobile app for real-time field updates and GPS-enabled technician dispatching
UpKeep is a cloud-based CMMS platform tailored for service engineers and maintenance teams, enabling efficient work order management, preventive maintenance scheduling, and asset tracking. Its mobile-first design empowers field technicians to view, update, and complete jobs in real-time, even offline, while including tools for inventory control, purchasing, and customizable dashboards. The software integrates with popular tools like QuickBooks and Slack, making it ideal for streamlining field service operations.
Pros
- Highly intuitive mobile app with offline access
- Quick setup and easy adoption for teams
- Strong preventive maintenance and asset tracking
Cons
- Reporting capabilities lack depth for complex analytics
- Limited customization compared to enterprise solutions
- Fewer native integrations than top competitors
Best For
Small to mid-sized service teams and facilities managers seeking a user-friendly, mobile-centric CMMS without steep learning curves.
Pricing
Starts at $45/user/month (Starter plan, billed annually); scales to $110+/user/month for Business plan, with Enterprise custom pricing.
Fiix
specializedCloud-based CMMS with AI insights for asset management, work orders, and predictive maintenance scheduling.
Fiix Analyzer's AI-powered predictive maintenance recommendations based on asset data and historical trends
Fiix is a cloud-based Computerized Maintenance Management System (CMMS) tailored for service engineers and maintenance teams to manage assets, work orders, and preventive maintenance efficiently. It provides tools for inventory tracking, real-time reporting, and mobile access, enabling field technicians to update tasks on the go. Integrated with Rockwell Automation, it supports predictive maintenance through analytics and IoT connectivity.
Pros
- Intuitive, mobile-first interface accessible on any device
- Strong asset management and preventive maintenance scheduling
- Robust reporting and analytics with AI insights
Cons
- Pricing can be steep for small teams or basic needs
- Limited advanced customizations in entry-level plans
- Some users report slower customer support response times
Best For
Medium to large service engineering teams in manufacturing, facilities, or fleet maintenance needing scalable CMMS with mobile capabilities.
Pricing
Starts at $46/user/month (billed annually) for Starter plan; Professional and Ultimate tiers scale up with more features; custom enterprise quotes available.
Service Fusion
specializedComprehensive FSM platform for scheduling, QuickBooks integration, customer portals, and technician mobile apps.
Dynamic dispatching board with drag-and-drop scheduling and real-time technician availability
Service Fusion is a cloud-based field service management software tailored for service businesses such as HVAC, plumbing, electrical, and appliance repair companies. It offers tools for scheduling, dispatching, invoicing, inventory management, and customer CRM in one platform. The solution includes a mobile app for technicians to access jobs, update statuses, and capture signatures on the go, with seamless integrations like QuickBooks.
Pros
- Comprehensive all-in-one platform covering dispatching, scheduling, and invoicing
- Robust mobile app with GPS tracking for field technicians
- Strong integrations with QuickBooks and other accounting tools
Cons
- Pricing can be steep for very small teams or startups
- Reporting and customization options are somewhat limited
- Occasional performance issues with mobile app reported by users
Best For
Small to mid-sized service businesses in trades like HVAC and plumbing seeking an integrated field service solution.
Pricing
Starts at $149/user/month for basic plans (minimum 1 user), with Pro at $249/user/month and Enterprise custom pricing; annual discounts available.
FieldEdge
specializedService management software focused on HVAC and plumbing with dispatching, flat-rate pricing, and accounting integration.
Deep QuickBooks integration that automatically syncs jobs, invoices, and payments without manual data entry
FieldEdge is a field service management software tailored for HVAC, plumbing, electrical, and appliance repair contractors, providing tools for scheduling, dispatching, invoicing, and customer management. It features a mobile app for technicians to access job details, capture signatures, and process payments on-site. The platform integrates deeply with QuickBooks for seamless accounting and supports inventory tracking and flat-rate pricing to streamline service operations.
Pros
- Strong QuickBooks integration for real-time financial syncing
- Comprehensive dispatching and scheduling with GPS tracking
- Robust mobile app supporting on-site invoicing and payments
Cons
- Steep learning curve for new users
- Occasional reports of slow customer support response
- Limited customization options compared to top competitors
Best For
Small to mid-sized service contractors in HVAC or plumbing who rely on QuickBooks and need solid field dispatching tools.
Pricing
Starts at $115 per user per month (billed annually), with tiered plans and additional setup fees; custom quotes for larger teams.
Conclusion
The reviewed service engineer software offers robust solutions to streamline operations, with each tool excelling in specific areas. At the top, ServiceTitan stands out as a comprehensive all-in-one platform, ideal for handling scheduling, invoicing, and customer management. Salesforce Field Service and ServiceMax follow as strong alternatives, with Salesforce leveraging AI for scheduling and ServiceMax focusing on asset-centric industrial needs. Whether for small teams or large operations, there’s a tool to match diverse requirements.
Transform your service workflow—try ServiceTitan for its intuitive design and all-in-one functionality, or explore Salesforce Field Service or ServiceMax to align with your unique operational needs.
Tools Reviewed
All tools were independently evaluated for this comparison