Quick Overview
- 1#1: Cortex XSOAR - Automates and orchestrates security incident response with playbooks, case management, and integrations.
- 2#2: Splunk SOAR - Provides security orchestration, automation, and response capabilities for tracking and resolving incidents.
- 3#3: ServiceNow Security Incident Response - Integrates security incident tracking into a unified IT service management platform with workflows and analytics.
- 4#4: IBM Security Resilient - Offers adaptive case management and orchestration for security incident investigation and remediation.
- 5#5: Swimlane - Low-code platform for automating security workflows and tracking incidents across teams.
- 6#6: PagerDuty - Manages security incidents with real-time alerting, on-call scheduling, and response collaboration.
- 7#7: Atlassian Opsgenie - Modern incident management tool for security teams with escalations, timelines, and integrations.
- 8#8: ThreatConnect - Combines threat intelligence with incident tracking and action management for SOC teams.
- 9#9: Rapid7 InsightConnect - SOAR solution for automating security incident workflows and investigations with drag-and-drop playbooks.
- 10#10: xMatters - Incident alerting and response platform tailored for security operations and collaboration.
These tools were evaluated based on key factors including incident resolution capabilities, user-friendliness, scalability, and alignment with modern security workflows, ensuring the list comprises tools that balance performance with practicality.
Comparison Table
This comparison table examines leading security incident tracking software, including Cortex XSOAR, Splunk SOAR, ServiceNow Security Incident Response, IBM Security Resilient, Swimlane, and more. It helps readers understand key features, integration capabilities, and use cases to select the right tool for their organization's needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Cortex XSOAR Automates and orchestrates security incident response with playbooks, case management, and integrations. | enterprise | 9.8/10 | 9.9/10 | 8.4/10 | 9.3/10 |
| 2 | Splunk SOAR Provides security orchestration, automation, and response capabilities for tracking and resolving incidents. | enterprise | 9.2/10 | 9.6/10 | 8.1/10 | 8.4/10 |
| 3 | ServiceNow Security Incident Response Integrates security incident tracking into a unified IT service management platform with workflows and analytics. | enterprise | 8.5/10 | 9.2/10 | 7.4/10 | 7.8/10 |
| 4 | IBM Security Resilient Offers adaptive case management and orchestration for security incident investigation and remediation. | enterprise | 8.4/10 | 9.2/10 | 7.5/10 | 8.0/10 |
| 5 | Swimlane Low-code platform for automating security workflows and tracking incidents across teams. | enterprise | 8.4/10 | 9.2/10 | 7.6/10 | 8.0/10 |
| 6 | PagerDuty Manages security incidents with real-time alerting, on-call scheduling, and response collaboration. | enterprise | 8.1/10 | 8.5/10 | 7.8/10 | 7.4/10 |
| 7 | Atlassian Opsgenie Modern incident management tool for security teams with escalations, timelines, and integrations. | enterprise | 8.1/10 | 8.7/10 | 7.6/10 | 7.4/10 |
| 8 | ThreatConnect Combines threat intelligence with incident tracking and action management for SOC teams. | specialized | 8.1/10 | 8.7/10 | 7.2/10 | 7.5/10 |
| 9 | Rapid7 InsightConnect SOAR solution for automating security incident workflows and investigations with drag-and-drop playbooks. | enterprise | 8.1/10 | 8.7/10 | 7.6/10 | 7.4/10 |
| 10 | xMatters Incident alerting and response platform tailored for security operations and collaboration. | enterprise | 7.6/10 | 7.8/10 | 7.5/10 | 7.2/10 |
Automates and orchestrates security incident response with playbooks, case management, and integrations.
Provides security orchestration, automation, and response capabilities for tracking and resolving incidents.
Integrates security incident tracking into a unified IT service management platform with workflows and analytics.
Offers adaptive case management and orchestration for security incident investigation and remediation.
Low-code platform for automating security workflows and tracking incidents across teams.
Manages security incidents with real-time alerting, on-call scheduling, and response collaboration.
Modern incident management tool for security teams with escalations, timelines, and integrations.
Combines threat intelligence with incident tracking and action management for SOC teams.
SOAR solution for automating security incident workflows and investigations with drag-and-drop playbooks.
Incident alerting and response platform tailored for security operations and collaboration.
Cortex XSOAR
enterpriseAutomates and orchestrates security incident response with playbooks, case management, and integrations.
Visual Playbook Designer enabling drag-and-drop creation of sophisticated, multi-step automation workflows unique in its depth and flexibility.
Cortex XSOAR, developed by Palo Alto Networks, is a leading Security Orchestration, Automation, and Response (SOAR) platform designed for comprehensive security incident tracking and management. It enables security teams to ingest, investigate, and remediate incidents through customizable playbooks, real-time collaboration, and deep integrations with over 1,000 tools. By automating repetitive tasks and providing detailed timelines and reporting, it significantly reduces mean time to response (MTTR) while maintaining full audit trails for compliance.
Pros
- Extensive marketplace with 1,000+ integrations for seamless tool orchestration
- Powerful visual playbook designer for automating complex incident workflows
- Advanced incident tracking with timelines, task assignment, and AI-driven insights
Cons
- Steep learning curve for initial setup and playbook customization
- High enterprise-level pricing that may not suit small teams
- Resource-intensive deployment requiring dedicated infrastructure or cloud scaling
Best For
Large enterprises and mature SOCs seeking enterprise-grade automation and orchestration for high-volume incident tracking and response.
Pricing
Custom enterprise licensing starting at approximately $100,000 annually, based on ingestion volume, users, and integrations; contact sales for quotes.
Splunk SOAR
enterpriseProvides security orchestration, automation, and response capabilities for tracking and resolving incidents.
Visual playbook designer that allows drag-and-drop creation of adaptive, conditional workflows for automated incident response
Splunk SOAR is a comprehensive security orchestration, automation, and response (SOAR) platform designed to streamline security incident management and response workflows. It enables teams to create visual playbooks for automating repetitive tasks, track incidents from detection to resolution, and integrate with hundreds of security tools for enriched context. As part of the Splunk ecosystem, it excels in correlating data from SIEM and other sources to facilitate faster triage and remediation of threats.
Pros
- Extensive library of pre-built playbooks and over 2,900 integrations for rapid incident tracking and automation
- Real-time collaboration features like active lists and task assignment for efficient team coordination
- Seamless integration with Splunk Enterprise Security for contextual incident enrichment and analytics
Cons
- Steep learning curve for playbook customization and advanced features
- High enterprise-level pricing that may not suit smaller organizations
- Complex initial setup requiring significant configuration and expertise
Best For
Large enterprises and mature SOC teams seeking advanced automation and orchestration for high-volume incident tracking.
Pricing
Subscription-based pricing starting at around $20,000/year for basic deployments, scaling with users, ingest volume, and features; custom quotes required.
ServiceNow Security Incident Response
enterpriseIntegrates security incident tracking into a unified IT service management platform with workflows and analytics.
Deep CMDB integration providing real-time asset and service impact context during incident response
ServiceNow Security Incident Response (SIR) is an enterprise-grade platform within the ServiceNow ecosystem that automates the detection, triage, investigation, and remediation of security incidents. It integrates deeply with ServiceNow's IT Service Management (ITSM) and Configuration Management Database (CMDB) to provide contextual awareness of affected assets and services. SIR supports collaboration among security teams, threat intelligence integration, and customizable playbooks for orchestrated response workflows.
Pros
- Seamless integration with ServiceNow ITSM and CMDB for asset-contextual incident tracking
- Advanced automation via playbooks and orchestration for faster response times
- Comprehensive reporting, analytics, and threat intelligence feeds
Cons
- High cost and complex pricing model requiring custom quotes
- Steep learning curve and setup demands ServiceNow expertise
- Overkill for small to mid-sized organizations without existing ServiceNow deployment
Best For
Large enterprises already invested in the ServiceNow platform seeking integrated security incident management with ITSM.
Pricing
Quote-based subscription pricing, typically $100+ per user/month, scaling with modules, users, and fulfillment options.
IBM Security Resilient
enterpriseOffers adaptive case management and orchestration for security incident investigation and remediation.
Dynamic, rule-based playbooks that adapt in real-time to incident data for automated, context-aware responses
IBM Security Resilient is a robust SOAR (Security Orchestration, Automation, and Response) platform designed for tracking and managing security incidents at enterprise scale. It offers customizable incident workflows, real-time collaboration tools, and deep integrations with over 300 security tools to streamline response processes. The platform enables teams to automate repetitive tasks, prioritize incidents via risk scoring, and maintain detailed audit trails for compliance.
Pros
- Extensive automation through dynamic playbooks
- Seamless integrations with SIEMs, EDR, and ticketing systems
- Advanced analytics and risk scoring for incident prioritization
Cons
- Steep learning curve for customization
- High implementation and licensing costs
- Resource-intensive setup for smaller teams
Best For
Large enterprises with mature SOCs requiring sophisticated incident orchestration and automation.
Pricing
Custom enterprise licensing, typically $100,000+ annually based on users, incidents, and integrations; contact sales for quotes.
Swimlane
enterpriseLow-code platform for automating security workflows and tracking incidents across teams.
Hyperflow composable architecture for building modular, reusable workflows that scale across incidents
Swimlane is a low-code security orchestration, automation, and response (SOAR) platform that excels in tracking and managing security incidents through customizable workflows. It provides visual builders for incident triage, investigation, enrichment, and remediation, integrating with over 300 tools to automate SOC processes. The platform emphasizes hyperautomation to reduce mean time to response (MTTR) and offers robust case management for security teams.
Pros
- Extensive library of 300+ integrations for seamless data enrichment
- Low-code visual workflow builder accelerates custom automation
- AI-powered triage and analytics improve incident prioritization
Cons
- Steep learning curve for complex workflow design
- Pricing lacks transparency and can be costly for smaller teams
- Overkill for basic incident tracking without heavy automation needs
Best For
Mid-to-large enterprises with mature SOC teams seeking advanced workflow automation for incident response.
Pricing
Custom quote-based pricing; typically starts at $50,000+ annually for enterprise deployments based on users and modules.
PagerDuty
enterpriseManages security incidents with real-time alerting, on-call scheduling, and response collaboration.
Event Intelligence, which uses AI to group, deduplicate, and prioritize security alerts for faster triage
PagerDuty is a cloud-based incident management platform designed to help IT and security teams detect, triage, and resolve critical incidents in real-time. It provides on-call scheduling, automated escalations, noise reduction through event intelligence, and extensive integrations with monitoring and SIEM tools for streamlined security incident response. While powerful for orchestration, it focuses more on alerting and response workflows than comprehensive long-term incident tracking or forensic analysis.
Pros
- Robust integrations with 700+ tools including SIEMs like Splunk and security platforms
- Advanced on-call scheduling and escalation policies reduce response times
- Event Intelligence for deduplication and prioritization minimizes alert fatigue
Cons
- Pricing scales quickly and can be costly for smaller teams
- Limited native case management or forensic tracking capabilities
- Advanced features require configuration time and expertise
Best For
Mid-to-large security operations centers (SOCs) in enterprises needing reliable incident response orchestration and on-call management.
Pricing
Free trial available; plans start at $25/user/month (Professional), $41/user/month (Business), with Enterprise custom pricing.
Atlassian Opsgenie
enterpriseModern incident management tool for security teams with escalations, timelines, and integrations.
Advanced alert policies with AI-driven noise reduction and correlation, minimizing alert fatigue during high-volume security incidents
Atlassian Opsgenie is an incident management platform that enables teams to manage on-call schedules, receive alerts from monitoring and security tools, and coordinate responses to incidents. For security incident tracking, it excels in aggregating alerts from sources like Splunk or AWS GuardDuty, providing timelines, escalations, and stakeholder notifications to streamline SecOps workflows. It integrates deeply with the Atlassian suite, including Jira Service Management, for turning alerts into trackable tickets and post-mortems.
Pros
- Seamless integrations with 200+ tools including major security platforms like Splunk and PagerDuty
- Robust on-call scheduling, escalations, and multi-channel notifications for rapid incident response
- Detailed incident timelines and analytics for effective security post-mortems
Cons
- Steeper learning curve due to customizable but complex workflows
- Pricing scales quickly with users and alert volume, less ideal for small teams
- Lacks deep native SOAR or compliance features compared to security-specific tools
Best For
Mid-to-large SecOps and DevOps teams already using Atlassian products who need integrated alerting and incident response for security events.
Pricing
Free plan for basics; Standard at $20/user/month, Enterprise at $44/user/month (billed annually), based on users and alert volume.
ThreatConnect
specializedCombines threat intelligence with incident tracking and action management for SOC teams.
Unified data model that fuses threat intelligence with case management for contextual incident tracking
ThreatConnect is a threat intelligence platform (TIP) designed to help security teams collect, enrich, analyze, and operationalize threat data for proactive defense. It features case management tools for tracking security incidents, integrating intelligence directly into investigations and response workflows. The platform excels in automation through customizable playbooks and supports collaboration across SOC teams and external partners.
Pros
- Deep threat intelligence integration accelerates incident triage
- Automation playbooks streamline response workflows
- Robust collaboration and sharing capabilities
Cons
- Steep learning curve for non-expert users
- High enterprise pricing limits accessibility
- Incident tracking is strong but secondary to intel focus
Best For
Mature SOC teams in large organizations needing threat intel-driven incident management.
Pricing
Custom enterprise subscriptions starting at ~$50,000/year, based on users and features.
Rapid7 InsightConnect
enterpriseSOAR solution for automating security incident workflows and investigations with drag-and-drop playbooks.
Marketplace of 300+ ready-to-use plugins for rapid integration with ticketing, SIEM, and endpoint tools
Rapid7 InsightConnect is a security orchestration, automation, and response (SOAR) platform designed to streamline incident response workflows by integrating with over 300 security tools and applications. It enables teams to automate repetitive tasks, track incident progression through customizable playbooks, and reduce mean time to response (MTTR) in security operations. While not a pure ticketing system, it enhances incident tracking by providing visibility, alerting, and automated enrichment within a unified workflow environment.
Pros
- Extensive library of 300+ pre-built integrations for seamless tool connectivity
- Low-code drag-and-drop workflow builder accelerates incident automation
- Strong focus on reducing manual effort and improving SOC efficiency
Cons
- Steep learning curve for building complex custom playbooks
- Limited native reporting and analytics compared to dedicated trackers
- Pricing can be prohibitive for small teams without high incident volume
Best For
Mature SOC teams in mid-to-large enterprises seeking to automate and orchestrate incident tracking alongside response.
Pricing
Custom enterprise pricing, typically starting at $20,000-$50,000 annually based on workflows, connections, and users.
xMatters
enterpriseIncident alerting and response platform tailored for security operations and collaboration.
Dynamic Signal Rules for AI-driven incident routing and escalation based on context and team availability
xMatters is an incident management and alerting platform designed to automate notifications, escalations, and team coordination during critical events. For security incident tracking, it integrates with monitoring tools, ITSM systems, and security platforms to facilitate rapid response workflows, on-call scheduling, and real-time collaboration. While strong in communication, it relies on integrations for full tracking capabilities rather than native ticketing.
Pros
- Powerful multi-channel alerting (SMS, voice, push, email) for rapid security incident notifications
- Robust on-call scheduling and automated escalations tailored for incident response teams
- Extensive integrations with security tools like Splunk, ServiceNow, and PagerDuty
Cons
- Limited native incident tracking and reporting; best as a complement to dedicated ticketing systems
- Complex setup for custom workflows can require significant configuration time
- Enterprise pricing may not suit small or mid-sized security teams
Best For
Large enterprise security operations centers (SOCs) needing reliable alerting and coordination during high-stakes incidents.
Pricing
Custom enterprise pricing via quote; typically starts at $5,000-$10,000 annually for basic plans, scaling with users and features.
Conclusion
The reviewed tools present a spectrum of powerful solutions, with Cortex XSOAR emerging as the top choice due to its seamless automation, orchestration, and playbook-driven incident response. Splunk SOAR and ServiceNow Security Incident Response follow closely, offering unique strengths—Splunk's real-time capabilities and ServiceNow's unified IT integration—making them standout alternatives for varied needs. Together, they highlight the importance of efficient tracking and resolution in modern security operations, setting benchmarks for effectiveness.
Take the first step to enhance your security response: explore Cortex XSOAR to leverage its robust automation, reduce downtime, and fortify your organization's defense.
Tools Reviewed
All tools were independently evaluated for this comparison