Quick Overview
- 1#1: TrackTik - TrackTik provides comprehensive security workforce management with real-time dispatching, GPS tracking, scheduling, and incident reporting for security operations.
- 2#2: Silvertrac - Silvertrac offers mobile-first security guard management software for dispatching patrols, checkpoints, incidents, and daily reporting.
- 3#3: SureView - SureView delivers video verification and intelligent dispatch software for alarm monitoring central stations to verify and respond to security events.
- 4#4: Guard1 - Guard1 is a cloud-based security guard management system featuring dispatching, scheduling, GPS monitoring, and compliance reporting.
- 5#5: UMobix - UMobix enables security teams with mobile dispatching, guard tours, real-time communication, and location tracking via smartphones.
- 6#6: Connecteam - Connecteam is an all-in-one mobile platform for frontline security teams supporting task dispatching, scheduling, and performance tracking.
- 7#7: Everbridge - Everbridge provides critical event management software for secure mass notification, response coordination, and intelligent dispatching.
- 8#8: Resolver - Resolver offers security operations management with incident tracking, risk intelligence, and automated dispatching workflows.
- 9#9: Genetec Security Center - Genetec Security Center unifies video surveillance, access control, and dispatch operations for comprehensive security management.
- 10#10: Deputy - Deputy streamlines security workforce scheduling, time tracking, task assignments, and communication for efficient dispatching.
We ranked these tools by evaluating features, user experience, reliability, and value, ensuring they address the unique needs of security teams across sectors, from guard patrols to central station monitoring.
Comparison Table
Security dispatching software streamlines operational efficiency for security teams, and this comparison table explores leading tools like TrackTik, Silvertrac, SureView, Guard1, UMobix, and more, highlighting key features, capabilities, and differences to guide readers toward the right solution.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | TrackTik TrackTik provides comprehensive security workforce management with real-time dispatching, GPS tracking, scheduling, and incident reporting for security operations. | enterprise | 9.5/10 | 9.8/10 | 8.7/10 | 9.2/10 |
| 2 | Silvertrac Silvertrac offers mobile-first security guard management software for dispatching patrols, checkpoints, incidents, and daily reporting. | specialized | 9.2/10 | 9.5/10 | 8.8/10 | 8.6/10 |
| 3 | SureView SureView delivers video verification and intelligent dispatch software for alarm monitoring central stations to verify and respond to security events. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 4 | Guard1 Guard1 is a cloud-based security guard management system featuring dispatching, scheduling, GPS monitoring, and compliance reporting. | specialized | 8.2/10 | 8.5/10 | 8.0/10 | 7.8/10 |
| 5 | UMobix UMobix enables security teams with mobile dispatching, guard tours, real-time communication, and location tracking via smartphones. | specialized | 5.3/10 | 4.8/10 | 7.1/10 | 5.0/10 |
| 6 | Connecteam Connecteam is an all-in-one mobile platform for frontline security teams supporting task dispatching, scheduling, and performance tracking. | enterprise | 7.1/10 | 6.4/10 | 8.8/10 | 7.9/10 |
| 7 | Everbridge Everbridge provides critical event management software for secure mass notification, response coordination, and intelligent dispatching. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 8.0/10 |
| 8 | Resolver Resolver offers security operations management with incident tracking, risk intelligence, and automated dispatching workflows. | enterprise | 8.2/10 | 8.7/10 | 7.5/10 | 7.8/10 |
| 9 | Genetec Security Center Genetec Security Center unifies video surveillance, access control, and dispatch operations for comprehensive security management. | enterprise | 8.5/10 | 9.4/10 | 7.6/10 | 8.0/10 |
| 10 | Deputy Deputy streamlines security workforce scheduling, time tracking, task assignments, and communication for efficient dispatching. | enterprise | 5.2/10 | 4.8/10 | 7.1/10 | 6.3/10 |
TrackTik provides comprehensive security workforce management with real-time dispatching, GPS tracking, scheduling, and incident reporting for security operations.
Silvertrac offers mobile-first security guard management software for dispatching patrols, checkpoints, incidents, and daily reporting.
SureView delivers video verification and intelligent dispatch software for alarm monitoring central stations to verify and respond to security events.
Guard1 is a cloud-based security guard management system featuring dispatching, scheduling, GPS monitoring, and compliance reporting.
UMobix enables security teams with mobile dispatching, guard tours, real-time communication, and location tracking via smartphones.
Connecteam is an all-in-one mobile platform for frontline security teams supporting task dispatching, scheduling, and performance tracking.
Everbridge provides critical event management software for secure mass notification, response coordination, and intelligent dispatching.
Resolver offers security operations management with incident tracking, risk intelligence, and automated dispatching workflows.
Genetec Security Center unifies video surveillance, access control, and dispatch operations for comprehensive security management.
Deputy streamlines security workforce scheduling, time tracking, task assignments, and communication for efficient dispatching.
TrackTik
enterpriseTrackTik provides comprehensive security workforce management with real-time dispatching, GPS tracking, scheduling, and incident reporting for security operations.
Real-time dispatch console with GPS-enabled guard tracking and automated task assignment
TrackTik is a comprehensive workforce management platform tailored for security companies, enabling efficient dispatching, scheduling, and oversight of guard operations. It provides real-time GPS tracking, incident reporting, mobile check-ins, and advanced analytics to streamline dispatch center workflows. The software integrates scheduling, time tracking, and client portals to ensure seamless communication between dispatchers, guards, and clients.
Pros
- Real-time GPS tracking and dynamic dispatching for instant response to incidents
- Robust mobile app for guards with patrol verification and check-ins
- Extensive reporting and analytics customizable for clients and compliance
Cons
- Steep learning curve for new users due to extensive features
- Pricing is custom and can be expensive for small operations
- Limited third-party integrations compared to general workforce tools
Best For
Mid-to-large security firms requiring enterprise-grade dispatching, tracking, and reporting for multiple sites.
Pricing
Custom enterprise pricing, typically $25-60 per user/month depending on features and scale; contact for demo and quote.
Silvertrac
specializedSilvertrac offers mobile-first security guard management software for dispatching patrols, checkpoints, incidents, and daily reporting.
Live Dispatch Map with real-time GPS overlays, geofencing, and automated alerts for proactive officer deployment
Silvertrac is a cloud-based security guard management platform that excels in real-time dispatching, GPS tracking, and incident reporting for security operations. It enables supervisors to monitor guard patrols via mobile apps, assign tasks dynamically through an intuitive dispatch board, and generate customizable reports for compliance and analytics. Designed for security companies, it streamlines communication, reduces response times, and enhances accountability across field teams.
Pros
- Real-time GPS tracking and live mapping for precise officer location and patrol verification
- Powerful dispatch board with drag-and-drop scheduling and instant communication
- Comprehensive reporting and analytics tools for incidents, checkpoints, and performance metrics
Cons
- Pricing can be steep for small teams with fewer than 50 guards
- Initial setup and training required for full feature utilization
- Limited native integrations with some third-party HR or accounting software
Best For
Mid-to-large security firms requiring robust real-time dispatching, tracking, and reporting to manage distributed guard teams efficiently.
Pricing
Custom quotes starting at ~$25 per guard/month for basic plans, scaling to $50+ for enterprise features with annual contracts.
SureView
specializedSureView delivers video verification and intelligent dispatch software for alarm monitoring central stations to verify and respond to security events.
Dynamic Dispatch Console that overlays live video feeds directly onto guard assignments and automated response workflows
SureView is a unified security operations platform that centralizes video surveillance, alarm management, access control, and dispatch workflows for security operations centers. It enables operators to verify incidents via live video, assign tasks to mobile guards in real-time, and track responses with integrated mapping and reporting. Designed for enterprise-scale deployments, it supports video walls, multi-site management, and compliance documentation to streamline security dispatching.
Pros
- Seamless integrations with major VMS like Milestone, Genetec, and Avigilon
- Real-time dispatch tools with mobile apps for guards and video-synced incident timelines
- Scalable video wall support and advanced situational awareness features
Cons
- Enterprise-only pricing with no transparent public tiers or free trials
- Learning curve for customizing workflows and advanced reporting
- Limited suitability for small-scale operations due to complexity
Best For
Mid-to-large security operations centers in corporate campuses, retail portfolios, or critical infrastructure requiring integrated video dispatch.
Pricing
Custom enterprise licensing via quote; typically subscription-based starting at several thousand dollars per month depending on sites/users.
Guard1
specializedGuard1 is a cloud-based security guard management system featuring dispatching, scheduling, GPS monitoring, and compliance reporting.
Integrated real-time dispatch board with GPS-enabled guard mobilization and automated alerts
Guard1 is a cloud-based security guard management platform focused on dispatching, scheduling, and real-time tracking for security operations. It enables supervisors to assign guards to sites or incidents via a centralized dispatch board, monitor locations with GPS, and handle incident reports through a mobile app. The software also includes client portals for transparency and automated reporting for compliance and billing.
Pros
- Real-time GPS tracking and dispatch board for quick response
- Intuitive mobile app for guards with patrol verification
- Comprehensive reporting and client portal access
Cons
- Pricing scales quickly for larger teams
- Limited advanced integrations with third-party systems
- Occasional mobile app glitches reported by users
Best For
Mid-sized security firms requiring efficient dispatching and guard tracking without enterprise-level complexity.
Pricing
Custom pricing starting at $6-12 per guard/month, with enterprise plans available upon request.
UMobix
specializedUMobix enables security teams with mobile dispatching, guard tours, real-time communication, and location tracking via smartphones.
Stealth real-time GPS tracking with geofencing alerts for covert personnel monitoring
uMobix is a stealth mobile monitoring application that tracks GPS location, calls, SMS, social media, and app activity on Android and iOS devices in real-time. In the context of security dispatching software, it enables supervisors to monitor field security personnel's whereabouts via geofencing alerts and location history. However, it lacks core dispatching capabilities like task assignment, incident logging, two-way communication, or guard tour management, making it more of a surveillance tool than a dedicated dispatch platform.
Pros
- Real-time GPS tracking and geofencing for monitoring personnel locations
- Stealth mode for discreet deployment
- Detailed activity logs including calls and messages
Cons
- No dispatching tools like task assignment or incident reporting
- Requires physical access to target devices for installation
- Privacy and legal concerns in professional security use
- Per-device pricing scales poorly for large teams
Best For
Small security operations needing basic real-time location tracking of individual field officers without comprehensive dispatch features.
Pricing
Starts at $12.49 per device/month (billed annually) for basic tracking, up to $49.99/month for premium features; no free tier or team plans.
Connecteam
enterpriseConnecteam is an all-in-one mobile platform for frontline security teams supporting task dispatching, scheduling, and performance tracking.
GPS Geofencing and live location tracking for verifying guard presence at sites without manual check-ins
Connecteam is a mobile-first workforce management platform tailored for deskless teams, including security operations, offering tools for shift scheduling, GPS-enabled time tracking, task management, and real-time communication. For security dispatching, it enables coordinators to assign patrols, monitor guard locations via geofencing, and facilitate instant updates or incident reporting through custom forms and chat. While versatile for general field management, it lacks specialized dispatching features like CAD systems or alarm integrations. Overall, it provides a solid foundation for smaller security teams needing basic coordination.
Pros
- Intuitive mobile app for security guards with GPS check-ins and real-time chat
- Customizable forms and checklists for incident reporting and patrols
- Affordable all-in-one solution combining scheduling, tasks, and communication
Cons
- No dedicated dispatch console, mapping, or CAD functionality
- Limited integrations with security-specific hardware like alarms or radios
- Not optimized for high-volume dispatching or large-scale operations centers
Best For
Small to mid-sized security firms seeking an easy-to-use, general-purpose app for basic shift dispatching and field coordination without complex needs.
Pricing
Free for up to 10 users; Premium starts at $29/user/month, Advanced at $49/user/month, Enterprise custom (billed annually).
Everbridge
enterpriseEverbridge provides critical event management software for secure mass notification, response coordination, and intelligent dispatching.
Patented Intelligent Notification Orchestration for guaranteed, prioritized multi-modal message delivery to ensure fastest security response times.
Everbridge is a robust critical event management platform designed for mass notifications, incident response, and secure communications. In the context of security dispatching software, it enables rapid alerting of security teams via multi-channel delivery (voice, SMS, email, push notifications), real-time incident tracking, and resource coordination. Its Responder module supports dispatch workflows, GIS mapping, and integration with CAD systems for efficient security operations centers.
Pros
- Exceptional multi-channel notification reliability with near-100% delivery rates
- Strong integrations with CAD, GIS, and security systems for seamless dispatching
- Scalable for enterprise-level operations with advanced analytics and reporting
Cons
- Steep learning curve and complex initial setup for non-technical users
- High enterprise pricing that may not suit smaller organizations
- Overly feature-rich for basic dispatching needs, leading to underutilization
Best For
Large enterprises and security operations centers requiring reliable, high-volume alerting and comprehensive incident management.
Pricing
Custom enterprise subscriptions starting at around $10,000 annually, scaling based on users, notifications volume, and modules.
Resolver
enterpriseResolver offers security operations management with incident tracking, risk intelligence, and automated dispatching workflows.
Integrated incident-to-resolution workflows with automated escalations and GRC compliance tracking
Resolver is an enterprise-grade governance, risk, and compliance (GRC) platform with strong incident management capabilities tailored for security dispatching. It enables security teams to report incidents in real-time, dispatch responders via mobile apps, track resolutions, and generate compliance reports. The software integrates with existing security systems like cameras and access control for a unified operations center experience.
Pros
- Comprehensive incident workflows with real-time dispatching
- Strong mobile app for field responders
- Robust analytics and reporting for compliance
Cons
- Steep learning curve for customization
- Enterprise pricing lacks transparency
- Overly complex for smaller security teams
Best For
Large enterprises with mature security operations needing integrated GRC and dispatching.
Pricing
Custom enterprise pricing via quote, typically starting at $10,000+ annually based on users and modules.
Genetec Security Center
enterpriseGenetec Security Center unifies video surveillance, access control, and dispatch operations for comprehensive security management.
Security Center Maps: Interactive, geospatial overlays for real-time incident visualization, resource tracking, and one-click dispatching.
Genetec Security Center is a unified, open-platform IP security solution that integrates video management, access control, automatic license plate recognition (ALPR), intrusion detection, and advanced analytics into a single interface for comprehensive security operations. It excels in real-time monitoring, incident management, and dispatching resources through interactive maps and automated workflows, enabling security teams to respond swiftly to events. Designed for enterprise-scale deployments, it supports thousands of devices across distributed sites with robust scalability and reliability.
Pros
- Seamless unification of multiple security systems (video, access, ALPR) in one platform
- Advanced incident management with geospatial maps for efficient dispatching
- Highly scalable for large enterprises with strong analytics and automation
Cons
- High implementation and licensing costs
- Steep learning curve due to extensive configuration options
- Resource-intensive for very large deployments requiring powerful hardware
Best For
Large enterprises and security operations centers needing an integrated, scalable platform for multi-site dispatching and incident response.
Pricing
Custom enterprise pricing based on devices, users, and features (e.g., per-camera or per-door licensing); typically starts at tens of thousands annually—contact sales for quotes.
Deputy
enterpriseDeputy streamlines security workforce scheduling, time tracking, task assignments, and communication for efficient dispatching.
GPS geofencing for accurate clock-in/out verification at job sites
Deputy is a workforce management platform primarily designed for shift scheduling, time tracking, and team communication, which can be repurposed for basic security guard rostering. It enables security managers to create schedules, track employee locations via GPS, and handle shift swaps, but lacks specialized dispatching tools for real-time incident response. While adaptable for small-scale security operations, it falls short as a dedicated security dispatching solution.
Pros
- Intuitive drag-and-drop scheduling for shift management
- GPS-enabled time tracking to verify guard presence at sites
- Mobile app facilitates quick communication and shift notifications
Cons
- No real-time dispatching or incident assignment capabilities
- Lacks integration with security-specific tools like alarms or CCTV
- Limited reporting for security incidents and compliance tracking
Best For
Small security firms needing affordable basic scheduling and time tracking without advanced dispatching requirements.
Pricing
Starts at $3.50/user/month for Essentials plan (billed annually); higher tiers like Premium at $5.25/user/month and Enterprise custom pricing.
Conclusion
The reviewed tools offer a range of solutions to optimize security dispatching, with TrackTik leading as the top choice, thanks to its comprehensive workforce management and real-time capabilities. Silvertrac and SureView, the next-ranked options, stand out as strong alternatives: Silvertrac for mobile-first guard management, and SureView for video verification in central stations. Together, they highlight the diversity of tools available to enhance security operations.
Don’t miss out on TrackTik’s robust features—explore its capabilities to streamline your security dispatch and elevate operational efficiency.
Tools Reviewed
All tools were independently evaluated for this comparison
