Quick Overview
- 1#1: Cortex XSOAR - Automates security incident response, orchestrates workflows, and manages cases across the entire security operations lifecycle.
- 2#2: Splunk SOAR - Provides security orchestration, automation, and response with advanced case management for streamlined incident handling.
- 3#3: ServiceNow Security Incident Response - Integrates security operations with IT service management for efficient incident triage, investigation, and case resolution.
- 4#4: IBM Security Resilient - Offers dynamic incident response platform with customizable case management workflows for complex security investigations.
- 5#5: Swimlane Turbine - Delivers low-code security automation and case management to accelerate threat response and reduce analyst fatigue.
- 6#6: Chronicle SOAR - Combines SIEM analytics with SOAR capabilities for scalable security case management and automated playbooks.
- 7#7: ThreatConnect - Integrates threat intelligence with case management to enable collaborative security operations and response.
- 8#8: Rapid7 InsightConnect - Facilitates security orchestration and case management with pre-built integrations for faster incident resolution.
- 9#9: D3 Security SOAR - Provides AI-driven security orchestration, automation, and robust case management for enterprise-scale operations.
- 10#10: Exabeam Fusion - Uses behavioral analytics and case management to detect, investigate, and respond to security threats efficiently.
We evaluated tools based on key metrics: feature robustness (including automation and integration capabilities), performance reliability, user-friendliness, and overall value, ensuring they align with the diverse needs of modern security operations.
Comparison Table
Navigating the landscape of Security Case Management Software demands clarity on key tools, from Cortex XSOAR to Splunk SOAR and beyond. This comparison table breaks down features, integration capabilities, and practical use cases to help readers identify solutions aligned with their organization's unique requirements.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Cortex XSOAR Automates security incident response, orchestrates workflows, and manages cases across the entire security operations lifecycle. | enterprise | 9.6/10 | 9.8/10 | 8.4/10 | 9.2/10 |
| 2 | Splunk SOAR Provides security orchestration, automation, and response with advanced case management for streamlined incident handling. | enterprise | 9.2/10 | 9.6/10 | 8.1/10 | 8.4/10 |
| 3 | ServiceNow Security Incident Response Integrates security operations with IT service management for efficient incident triage, investigation, and case resolution. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 7.5/10 |
| 4 | IBM Security Resilient Offers dynamic incident response platform with customizable case management workflows for complex security investigations. | enterprise | 8.7/10 | 9.4/10 | 7.8/10 | 8.2/10 |
| 5 | Swimlane Turbine Delivers low-code security automation and case management to accelerate threat response and reduce analyst fatigue. | enterprise | 8.6/10 | 9.2/10 | 8.0/10 | 8.1/10 |
| 6 | Chronicle SOAR Combines SIEM analytics with SOAR capabilities for scalable security case management and automated playbooks. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 8.1/10 |
| 7 | ThreatConnect Integrates threat intelligence with case management to enable collaborative security operations and response. | specialized | 8.7/10 | 9.2/10 | 7.8/10 | 8.3/10 |
| 8 | Rapid7 InsightConnect Facilitates security orchestration and case management with pre-built integrations for faster incident resolution. | enterprise | 8.2/10 | 9.1/10 | 7.8/10 | 7.5/10 |
| 9 | D3 Security SOAR Provides AI-driven security orchestration, automation, and robust case management for enterprise-scale operations. | enterprise | 8.2/10 | 8.7/10 | 7.8/10 | 7.5/10 |
| 10 | Exabeam Fusion Uses behavioral analytics and case management to detect, investigate, and respond to security threats efficiently. | enterprise | 8.1/10 | 8.7/10 | 7.6/10 | 7.5/10 |
Automates security incident response, orchestrates workflows, and manages cases across the entire security operations lifecycle.
Provides security orchestration, automation, and response with advanced case management for streamlined incident handling.
Integrates security operations with IT service management for efficient incident triage, investigation, and case resolution.
Offers dynamic incident response platform with customizable case management workflows for complex security investigations.
Delivers low-code security automation and case management to accelerate threat response and reduce analyst fatigue.
Combines SIEM analytics with SOAR capabilities for scalable security case management and automated playbooks.
Integrates threat intelligence with case management to enable collaborative security operations and response.
Facilitates security orchestration and case management with pre-built integrations for faster incident resolution.
Provides AI-driven security orchestration, automation, and robust case management for enterprise-scale operations.
Uses behavioral analytics and case management to detect, investigate, and respond to security threats efficiently.
Cortex XSOAR
enterpriseAutomates security incident response, orchestrates workflows, and manages cases across the entire security operations lifecycle.
The Cortex XSOAR Marketplace offering thousands of community-vetted integrations, playbooks, and content packs for instant extensibility.
Cortex XSOAR by Palo Alto Networks is a premier Security Orchestration, Automation, and Response (SOAR) platform designed for advanced security case management. It provides a centralized interface for incident investigation, triage, and resolution, with visual playbook automation that orchestrates responses across hundreds of integrated tools. The solution excels in reducing mean time to response (MTTR) through AI-driven insights, collaboration features, and scalable workflows for enterprise SOCs.
Pros
- Extensive marketplace with over 1,000 integrations and pre-built playbooks for rapid deployment
- Powerful visual playbook designer for custom automation without deep coding
- Robust case management with timelines, task assignment, and real-time collaboration
Cons
- Steep learning curve for complex playbook development
- High enterprise-level pricing that may not suit small teams
- Resource-intensive deployment requiring dedicated infrastructure
Best For
Large enterprises and mature SOCs seeking comprehensive automation and orchestration for high-volume security incidents.
Pricing
Quote-based enterprise licensing, typically starting at $50,000+ annually based on nodes, users, and ingestion volume.
Splunk SOAR
enterpriseProvides security orchestration, automation, and response with advanced case management for streamlined incident handling.
Visual playbook designer enabling drag-and-drop creation of sophisticated, reusable automation workflows across security tools
Splunk SOAR is a comprehensive security orchestration, automation, and response (SOAR) platform designed to streamline security operations center (SOC) workflows. It enables teams to manage security cases through visual playbooks that automate incident response, triage alerts, and orchestrate actions across hundreds of integrated tools. By centralizing case management with containers, artifacts, and collaboration features, it significantly reduces manual effort and mean time to respond (MTTR).
Pros
- Vast library of over 300 integrations for seamless tool orchestration
- Powerful visual playbook editor for no-code automation of complex workflows
- Advanced AI-driven triage and case prioritization to handle high alert volumes
Cons
- Steep learning curve for building advanced custom playbooks
- High enterprise-level pricing not suitable for small teams
- Performance can lag with very large-scale deployments without optimization
Best For
Large enterprises and mature SOC teams seeking robust automation and orchestration for high-volume security incident management.
Pricing
Subscription-based enterprise pricing, typically starting at $20,000+ annually based on ingestion volume, users, and scale; contact sales for quotes.
ServiceNow Security Incident Response
enterpriseIntegrates security operations with IT service management for efficient incident triage, investigation, and case resolution.
Integrated SOAR playbooks that automate multi-step incident response workflows across security and IT teams
ServiceNow Security Incident Response (SIR) is a robust module within the ServiceNow platform designed for automating the lifecycle of security incidents, from detection and triage to investigation, remediation, and reporting. It offers configurable playbooks, collaboration tools, and integration with threat intelligence feeds to enhance SOC efficiency. As a security case management solution, it structures incidents as cases with workflows, tasks, and evidence management, making it ideal for coordinated response efforts.
Pros
- Seamless integration with ServiceNow ITSM and other modules for unified operations
- Powerful automation via playbooks and orchestration for faster response times
- Advanced threat intelligence integration and analytics for proactive management
Cons
- High implementation costs and complexity requiring skilled administrators
- Steep learning curve for teams new to ServiceNow ecosystem
- Pricing can be prohibitive for smaller organizations without existing ServiceNow investment
Best For
Large enterprises with existing ServiceNow deployments seeking integrated security incident management and SOAR capabilities.
Pricing
Subscription-based; custom enterprise pricing typically starts at $100+/user/month as an add-on to Security Operations, with costs scaling by users and modules.
IBM Security Resilient
enterpriseOffers dynamic incident response platform with customizable case management workflows for complex security investigations.
Dynamic playbook engine that allows no-code customization and adaptive automation based on incident context
IBM Security Resilient is a robust SOAR (Security Orchestration, Automation, and Response) platform that excels in security case management by enabling teams to track, triage, and resolve incidents through customizable workflows. It integrates deeply with over 300 security tools, automates repetitive tasks, and provides real-time collaboration features for SOC analysts. The platform emphasizes scalable incident response with advanced reporting and analytics to improve operational efficiency.
Pros
- Extensive integrations with 300+ tools for seamless orchestration
- Highly customizable playbooks and automation rules
- Enterprise-grade scalability and compliance reporting
Cons
- Steep learning curve and complex setup process
- High cost unsuitable for SMBs
- Interface can feel overwhelming for new users
Best For
Large enterprises and mature SOC teams requiring advanced, customizable SOAR for complex incident management.
Pricing
Enterprise subscription starting at around $100,000 annually, scaled by users, incidents, and features.
Swimlane Turbine
enterpriseDelivers low-code security automation and case management to accelerate threat response and reduce analyst fatigue.
Visual Hyperflow Designer enabling drag-and-drop creation of dynamic, AI-enhanced playbooks
Swimlane Turbine is a low-code security orchestration, automation, and response (SOAR) platform designed for managing security cases, incidents, and investigations. It features a visual workflow designer for creating customizable playbooks that automate repetitive tasks, integrate with over 300 tools, and facilitate collaboration across security teams. The platform helps reduce mean time to resolution (MTTR) by streamlining case triage, enrichment, and remediation processes.
Pros
- Extensive library of 300+ integrations for seamless tool interoperability
- Powerful visual Hyperflow designer for rapid no-code playbook development
- Robust automation capabilities that significantly reduce manual workloads
Cons
- Steep initial learning curve for complex customizations
- Enterprise-level pricing may be prohibitive for smaller teams
- Reporting and analytics features require additional configuration
Best For
Mid-to-large security operations centers needing advanced automation and orchestration for high-volume case management.
Pricing
Custom enterprise pricing based on users, case volume, and features; typically starts at $50,000+ annually—contact sales for quotes.
Chronicle SOAR
enterpriseCombines SIEM analytics with SOAR capabilities for scalable security case management and automated playbooks.
Seamless native integration with Chronicle's petabyte-scale data lake for real-time and retrospective threat hunting within SOAR workflows
Chronicle SOAR is a cloud-native security orchestration, automation, and response (SOAR) platform from Google Cloud, designed to manage security incidents, automate workflows, and coordinate responses across tools. It provides robust case management capabilities, including triage, investigation, and remediation playbooks, integrated with Chronicle's massive-scale SIEM for contextual enrichment. Ideal for enterprises, it supports over 750 integrations and leverages Google Cloud's scalability for handling high-volume security operations.
Pros
- Deep integration with Chronicle SIEM for retrospective analysis and unlimited data retention
- Extensive library of 750+ pre-built integrations and customizable playbooks
- Hyper-scalable cloud architecture handles enterprise-scale incident volumes
Cons
- Steep learning curve for playbook development and advanced configurations
- Enterprise pricing can be costly for smaller organizations
- Limited out-of-the-box reporting compared to some competitors
Best For
Large enterprises with complex security operations centers needing scalable automation and deep SIEM integration.
Pricing
Custom enterprise pricing based on ingestion volume and usage; contact Google Cloud sales for quotes.
ThreatConnect
specializedIntegrates threat intelligence with case management to enable collaborative security operations and response.
Playbooks that automate threat-informed workflows natively within case management
ThreatConnect is an integrated threat intelligence and security operations platform that enables organizations to collect, analyze, and operationalize threat data for improved incident response. It offers robust case management features for tracking investigations, assigning tasks, and automating workflows through customizable playbooks. The platform excels in bridging the gap between threat intelligence and SOC operations, supporting collaboration across teams and integrations with SIEMs, SOARs, and other tools.
Pros
- Seamless integration of threat intelligence into case management workflows
- Powerful playbook automation for repeatable incident response processes
- Strong collaboration tools for team-based threat hunting and sharing
Cons
- Steep learning curve due to extensive customization options
- High enterprise-level pricing not ideal for small teams
- Initial setup and configuration can be time-intensive
Best For
Mid-to-large enterprises with mature SOCs seeking to operationalize threat intelligence directly within security case management.
Pricing
Custom enterprise subscription pricing; typically starts at $50,000+ annually based on users, data volume, and features—contact sales for quote.
Rapid7 InsightConnect
enterpriseFacilitates security orchestration and case management with pre-built integrations for faster incident resolution.
Low-code drag-and-drop playbook designer with AI-assisted workflow recommendations
Rapid7 InsightConnect is a security orchestration, automation, and response (SOAR) platform designed to streamline security incident management through automated workflows and extensive integrations. It allows security teams to build custom playbooks for case handling, triage, and remediation, integrating seamlessly with tools like SIEMs, ticketing systems, and threat intel feeds. As part of the Rapid7 Insight Platform, it enhances case management by reducing manual tasks and accelerating response times.
Pros
- Over 300 native integrations with security and IT tools
- Intuitive drag-and-drop workflow builder for custom playbooks
- Scalable for enterprise-level security operations centers
Cons
- Steep initial setup and configuration time
- Pricing can be high for smaller teams
- Less focus on pure case tracking compared to dedicated CSIM tools
Best For
Mid-to-large security teams in enterprises needing robust automation for incident response and case orchestration.
Pricing
Quote-based enterprise pricing, typically starting at $20,000+ annually depending on connectors, workflows, and scale.
D3 Security SOAR
enterpriseProvides AI-driven security orchestration, automation, and robust case management for enterprise-scale operations.
CherryPicker intelligent triage engine that automatically prioritizes and assigns incidents based on risk scoring
D3 Security SOAR is a robust platform designed for security orchestration, automation, and response (SOAR) with strong case management capabilities, enabling teams to triage, investigate, and remediate security incidents efficiently. It features a low-code playbook designer, extensive integrations with over 500 tools, and collaborative workflows for incident handling. The solution emphasizes scalability and automation to reduce mean time to response (MTTR) in enterprise environments.
Pros
- Extensive integration library (500+ connectors) for seamless tool interoperability
- Low-code/no-code playbook builder accelerates custom automation
- Advanced CherryPicker engine for intelligent alert triage and prioritization
Cons
- Steep initial learning curve for complex playbook customization
- Enterprise-focused pricing may not suit small teams
- Limited public transparency on advanced AI features without demo
Best For
Mid-to-large enterprises with mature SecOps teams seeking scalable incident case management and automation.
Pricing
Custom enterprise pricing based on assets/endpoints; quote-based, typically starting at $100K+ annually for mid-sized deployments.
Exabeam Fusion
enterpriseUses behavioral analytics and case management to detect, investigate, and respond to security threats efficiently.
Smart Timelines that visualize user and entity behavior across incidents for contextual threat investigation
Exabeam Fusion is a comprehensive security analytics platform that integrates SIEM, UEBA, and case management to streamline security incident investigations. It leverages AI and behavioral analytics to automate alert triage, generate contextual timelines, and facilitate collaborative workflows for SOC teams. This solution excels in turning vast data into actionable insights for efficient threat hunting and response.
Pros
- AI-powered behavioral analytics for automated case prioritization
- Interactive timelines and entity views accelerate investigations
- Robust integration with existing security tools and data sources
Cons
- Steep learning curve for full utilization
- High enterprise-level pricing
- Complex initial deployment and configuration
Best For
Large enterprises with mature SOCs needing analytics-driven case management for high-volume incidents.
Pricing
Custom enterprise subscription pricing, typically starting at $100,000+ annually depending on data volume and users; contact sales for quotes.
Conclusion
The top security case management software tools showcase powerful capabilities in automating, orchestrating, and resolving security incidents, with standout performers leading in end-to-end lifecycle management. At the summit, Cortex XSOAR distinguishes itself with its comprehensive incident response automation, making it the clear top choice. Splunk SOAR and ServiceNow Security Incident Response follow closely, offering robust alternatives—Splunk for advanced workflows and ServiceNow for seamless integration with IT operations—each tailored to unique organizational needs.
For organizations seeking to streamline incident resolution, Cortex XSOAR leads as the top-ranked option; we encourage exploring its features to enhance efficiency. Alternatively, consider Splunk SOAR or ServiceNow Security Incident Response based on specific operational requirements.
Tools Reviewed
All tools were independently evaluated for this comparison