Quick Overview
- 1#1: Gong - AI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls to deliver actionable insights and coaching.
- 2#2: Chorus.ai - Conversation analytics tool that captures and provides deep insights from sales calls to improve team performance.
- 3#3: Clari - Revenue operations platform with AI copilot for real-time sales call coaching and forecasting insights.
- 4#4: CallMiner - Conversation intelligence software that uses AI to score and analyze customer interactions for sales optimization.
- 5#5: ExecVision - Sales call recording and coaching platform that enables teams to review, share, and learn from conversations.
- 6#6: People.ai - AI-driven revenue intelligence platform that tracks and analyzes sales activities including calls for pipeline accuracy.
- 7#7: Avoma - Meeting intelligence platform with AI transcription, insights, and coaching tailored for sales calls.
- 8#8: MeetRecord - AI conversation intelligence tool for sales teams to record, transcribe, and extract insights from calls.
- 9#9: Dialpad - AI-powered cloud phone system with real-time call transcription, sentiment analysis, and sales coaching features.
- 10#10: Fireflies.ai - AI meeting assistant that transcribes, summarizes, and analyzes sales calls for key insights and action items.
Tools were selected based on their ability to capture detailed call insights, integrate AI-driven analytics, offer intuitive usability, and provide measurable value, ensuring they meet the diverse needs of sales teams and adapt to evolving business demands.
Comparison Table
This comparison table explores leading Sales Call Tracking Software tools, including Gong, Chorus.ai, Clari, CallMiner, and ExecVision, guiding businesses to assess functionalities, analytics, and integration strengths. Readers will gain clarity on how each platform enhances call monitoring, sentiment analysis, and performance insights to drive sales efficiency.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Gong AI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls to deliver actionable insights and coaching. | enterprise | 9.5/10 | 9.8/10 | 8.7/10 | 9.2/10 |
| 2 | Chorus.ai Conversation analytics tool that captures and provides deep insights from sales calls to improve team performance. | enterprise | 9.1/10 | 9.5/10 | 8.7/10 | 8.3/10 |
| 3 | Clari Revenue operations platform with AI copilot for real-time sales call coaching and forecasting insights. | enterprise | 8.6/10 | 9.0/10 | 8.2/10 | 8.1/10 |
| 4 | CallMiner Conversation intelligence software that uses AI to score and analyze customer interactions for sales optimization. | enterprise | 8.7/10 | 9.4/10 | 7.6/10 | 8.1/10 |
| 5 | ExecVision Sales call recording and coaching platform that enables teams to review, share, and learn from conversations. | specialized | 8.1/10 | 8.7/10 | 7.9/10 | 7.5/10 |
| 6 | People.ai AI-driven revenue intelligence platform that tracks and analyzes sales activities including calls for pipeline accuracy. | enterprise | 8.1/10 | 9.2/10 | 7.6/10 | 7.4/10 |
| 7 | Avoma Meeting intelligence platform with AI transcription, insights, and coaching tailored for sales calls. | specialized | 8.3/10 | 8.9/10 | 8.4/10 | 7.7/10 |
| 8 | MeetRecord AI conversation intelligence tool for sales teams to record, transcribe, and extract insights from calls. | specialized | 8.2/10 | 8.8/10 | 8.0/10 | 7.8/10 |
| 9 | Dialpad AI-powered cloud phone system with real-time call transcription, sentiment analysis, and sales coaching features. | enterprise | 8.4/10 | 9.2/10 | 8.5/10 | 7.8/10 |
| 10 | Fireflies.ai AI meeting assistant that transcribes, summarizes, and analyzes sales calls for key insights and action items. | specialized | 8.2/10 | 8.7/10 | 9.0/10 | 7.5/10 |
AI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls to deliver actionable insights and coaching.
Conversation analytics tool that captures and provides deep insights from sales calls to improve team performance.
Revenue operations platform with AI copilot for real-time sales call coaching and forecasting insights.
Conversation intelligence software that uses AI to score and analyze customer interactions for sales optimization.
Sales call recording and coaching platform that enables teams to review, share, and learn from conversations.
AI-driven revenue intelligence platform that tracks and analyzes sales activities including calls for pipeline accuracy.
Meeting intelligence platform with AI transcription, insights, and coaching tailored for sales calls.
AI conversation intelligence tool for sales teams to record, transcribe, and extract insights from calls.
AI-powered cloud phone system with real-time call transcription, sentiment analysis, and sales coaching features.
AI meeting assistant that transcribes, summarizes, and analyzes sales calls for key insights and action items.
Gong
enterpriseAI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls to deliver actionable insights and coaching.
Revenue Intelligence engine that predicts deal outcomes and surfaces hidden risks from conversation data
Gong is a premier revenue intelligence platform designed for sales teams, automatically recording, transcribing, and analyzing customer calls and meetings with AI-powered insights. It uncovers conversation patterns, deal risks, and coaching opportunities to drive revenue growth and rep performance. Beyond basic tracking, Gong integrates deeply with CRMs like Salesforce to provide holistic visibility into the sales pipeline.
Pros
- Exceptional AI-driven conversation analytics and real-time insights
- Seamless integrations with major CRMs and sales tools
- Robust coaching and training features with customizable playbooks
Cons
- High cost suitable mainly for mid-to-large enterprises
- Steeper learning curve for advanced analytics features
- Potential data privacy concerns with extensive call monitoring
Best For
Mid-sized to enterprise sales teams seeking comprehensive revenue intelligence and coaching capabilities.
Pricing
Custom enterprise pricing, typically starting at $100-150 per user per month with annual contracts.
Chorus.ai
enterpriseConversation analytics tool that captures and provides deep insights from sales calls to improve team performance.
AI Deal Inspector that automatically assesses call impact on deal health and revenue potential
Chorus.ai is an AI-powered conversation intelligence platform designed for sales teams, automatically recording, transcribing, and analyzing sales calls and meetings to extract actionable insights. It identifies key moments like objections, competitor mentions, and coaching opportunities, while providing metrics such as talk-to-listen ratios and sentiment analysis. Integrated with CRMs like Salesforce, it helps track deal progression, assess pipeline health, and enable data-driven coaching to boost sales performance.
Pros
- Advanced AI analytics including sentiment detection and deal risk scoring
- Seamless integrations with Salesforce, Gong alternatives, and video conferencing tools
- Powerful coaching and playbook features to improve rep performance
Cons
- Enterprise-level pricing can be prohibitive for small teams
- Steep learning curve for advanced analytics and customization
- Transcription accuracy may falter with heavy accents or technical jargon
Best For
Mid-to-large enterprise sales teams needing deep AI-driven insights and coaching from conversation data.
Pricing
Custom enterprise pricing, typically $100+ per user per month with annual contracts; contact sales for quotes.
Clari
enterpriseRevenue operations platform with AI copilot for real-time sales call coaching and forecasting insights.
Revenue AI that directly links call insights to accurate sales forecasting and pipeline predictions
Clari is a revenue operations platform with robust sales call tracking via its Conversation Intelligence and Clari Copilot features, which record, transcribe, and analyze calls for key insights, sentiment, talk ratios, and coaching opportunities. It integrates deeply with CRMs like Salesforce to tie call data to pipeline health, deal risks, and forecasting accuracy. This makes it a powerful tool for sales teams seeking to operationalize call insights within broader revenue management.
Pros
- Seamless integration of call insights with revenue forecasting and CRM data
- AI-powered real-time coaching and deal risk detection during calls
- Comprehensive analytics including sentiment analysis and actionable playbooks
Cons
- Enterprise-focused pricing can be prohibitive for SMBs
- Full platform complexity may overwhelm users needing only call tracking
- Setup requires significant CRM integration time
Best For
Enterprise sales teams that want call tracking deeply embedded in revenue operations and forecasting workflows.
Pricing
Custom enterprise pricing; typically $75+/user/month with annual contracts, quoted based on team size and features.
CallMiner
enterpriseConversation intelligence software that uses AI to score and analyze customer interactions for sales optimization.
Patented speech analytics engine for precise emotion AI and 100% conversation coverage
CallMiner is an enterprise-grade conversation intelligence platform that leverages AI-driven speech analytics to analyze 100% of sales calls and customer interactions. It provides deep insights into conversation dynamics, including sentiment analysis, compliance monitoring, keyword spotting, and performance scorecards to drive sales coaching and optimization. The platform integrates with major CRMs like Salesforce and offers real-time alerts and automated quality assurance for large-scale deployments.
Pros
- Highly accurate AI speech analytics with emotion and intent detection
- Scalable for high-volume enterprise call centers
- Robust integrations and customizable scorecards for sales coaching
Cons
- Complex setup and steep learning curve for non-enterprise users
- Premium pricing not ideal for SMBs
- Requires significant data volume to maximize ROI
Best For
Large enterprises with high call volumes seeking advanced, automated sales performance analytics and coaching.
Pricing
Custom enterprise pricing via quote, typically starting at $50,000+ annually based on volume and features.
ExecVision
specializedSales call recording and coaching platform that enables teams to review, share, and learn from conversations.
AI-powered Deal Intelligence that scores conversations and predicts deal outcomes with risk assessments
ExecVision is a conversation intelligence platform tailored for sales teams, enabling the recording, transcription, and AI-powered analysis of sales calls and meetings. It delivers actionable insights such as talk-to-listen ratios, sentiment analysis, competitor mentions, and deal risk scores to optimize sales performance. The tool supports coaching through searchable conversation libraries, scorecards, and CRM integrations like Salesforce, helping teams improve rep effectiveness and revenue outcomes.
Pros
- Advanced AI-driven insights including deal risk prediction and sentiment analysis
- Powerful coaching tools with scorecards and searchable transcripts
- Strong integrations with CRMs like Salesforce and Gong alternatives
Cons
- Pricing is custom and can be expensive for small teams
- Initial setup and configuration may require time and IT support
- Limited free trial and mobile app functionality compared to competitors
Best For
Mid-sized sales teams and revenue leaders needing deep conversation analytics for coaching and pipeline optimization.
Pricing
Custom enterprise pricing, typically starting at $75-$100 per user per month based on team size and features.
People.ai
enterpriseAI-driven revenue intelligence platform that tracks and analyzes sales activities including calls for pipeline accuracy.
AI-powered automatic signal capture that ingests conversation data from multiple sources for holistic revenue insights
People.ai is an AI-powered revenue intelligence platform that automatically captures and analyzes sales activities, including calls, emails, meetings, and CRM data. As a sales call tracking solution, it provides transcription, sentiment analysis, talk-to-listen ratios, and opportunity detection to uncover risks and buying signals in conversations. It integrates deeply with tools like Salesforce, Zoom, and Gmail to deliver actionable insights and revenue forecasts without manual data entry.
Pros
- Automatic signal capture from calls, emails, and calendars eliminates manual logging
- Advanced AI analytics for conversation intelligence and revenue prediction
- Seamless integrations with Salesforce, Zoom, and other enterprise tools
Cons
- High enterprise-level pricing not suitable for SMBs
- Initial setup and data integration can be complex
- Limited standalone call tracking without full platform adoption
Best For
Enterprise sales teams seeking comprehensive revenue intelligence with deep call analysis integrated into CRM workflows.
Pricing
Custom enterprise pricing; typically starts at $100+ per user per month with annual contracts.
Avoma
specializedMeeting intelligence platform with AI transcription, insights, and coaching tailored for sales calls.
AI Conversation Coach with real-time prompts and personalized feedback during live calls
Avoma is an AI-powered meeting intelligence platform tailored for sales teams, offering automated recording, transcription, and analysis of sales calls and meetings. It delivers insights like talk-to-listen ratios, sentiment analysis, engagement metrics, and auto-generated summaries with action items. The tool integrates with CRMs such as Salesforce and HubSpot, while providing sales playbooks and coaching recommendations to enhance rep performance.
Pros
- Robust AI-driven conversation analytics and insights
- Strong CRM integrations and real-time collaboration features
- Sales playbooks and coaching tools for performance improvement
Cons
- Pricing can be steep for smaller teams
- Transcription accuracy varies with accents or technical jargon
- Advanced features require some onboarding time
Best For
Mid-sized sales teams seeking comprehensive AI call coaching and deal insights to scale revenue operations.
Pricing
Essentials at $39/user/month (billed annually), Pro at $69/user/month, Enterprise custom; 14-day free trial available.
MeetRecord
specializedAI conversation intelligence tool for sales teams to record, transcribe, and extract insights from calls.
AI Sales Coach providing personalized, real-time feedback and action items post-call
MeetRecord is an AI-powered conversation intelligence platform tailored for sales teams, offering automatic recording, transcription, and analysis of sales calls across Zoom, Google Meet, and phone systems. It delivers actionable insights like talk-to-listen ratios, sentiment analysis, key moments, and competitive intelligence to help reps improve performance. The tool also includes sales coaching features and seamless CRM integrations to automate deal updates and forecasting.
Pros
- Accurate AI transcription and real-time insights like talk ratios and sentiment
- Strong integrations with Zoom, Google Meet, Salesforce, and HubSpot
- Effective sales coaching tools with personalized feedback recommendations
Cons
- Pricing can be high for small teams without custom negotiation
- Transcription accuracy dips in noisy or accented calls
- Reporting dashboards lack advanced customization options
Best For
Mid-sized sales teams needing AI-driven call coaching and CRM automation to boost rep performance.
Pricing
Starts at around $30/user/month for basic plans, with Pro and Enterprise tiers at custom pricing based on team size and features.
Dialpad
enterpriseAI-powered cloud phone system with real-time call transcription, sentiment analysis, and sales coaching features.
Live AI Coach with real-time sentiment detection and suggested responses during calls
Dialpad is a cloud-based unified communications platform that specializes in AI-driven sales call tracking, offering automatic call recording, real-time transcription, and sentiment analysis. It provides actionable insights like conversation intelligence, scorecards, and live coaching to help sales teams improve performance and close deals faster. With seamless integrations to CRMs such as Salesforce and HubSpot, Dialpad streamlines call logging and follow-up workflows for sales organizations.
Pros
- AI-powered real-time coaching and sentiment analysis for instant feedback
- High-accuracy transcription and automated summaries
- Strong CRM integrations for effortless call logging
Cons
- Pricing escalates quickly for advanced AI features
- Occasional glitches in mobile app for call tracking
- Reporting customization lacks depth compared to dedicated tools
Best For
Mid-sized sales teams seeking AI-enhanced call insights within a full communication suite.
Pricing
Starts at $15/user/month (Standard) for basic calling; Pro at $25/user/month unlocks AI sales features; Enterprise custom pricing.
Fireflies.ai
specializedAI meeting assistant that transcribes, summarizes, and analyzes sales calls for key insights and action items.
Conversation intelligence that auto-detects sales objections, risks, opportunities, and competitor mentions
Fireflies.ai is an AI-powered meeting assistant that automatically records, transcribes, and summarizes sales calls across platforms like Zoom, Google Meet, and Microsoft Teams. It offers conversation intelligence features including sentiment analysis, speaker talk time, keyword tracking, and extraction of action items, objections, and next steps to enhance sales performance. The tool integrates with CRMs like Salesforce and HubSpot for seamless data syncing and provides searchable archives for quick call reviews.
Pros
- Highly accurate AI transcription and speaker identification
- Robust sales-specific analytics like sentiment and objection detection
- Effortless integrations with conferencing tools and CRMs
Cons
- Free plan has severe limitations on storage and features
- Privacy concerns due to constant call recording
- Transcription accuracy dips in noisy or accented speech environments
Best For
Mid-sized sales teams seeking automated call analysis for coaching and pipeline optimization without manual note-taking.
Pricing
Free limited plan; Pro at $10/user/month; Business at $19/user/month; Enterprise custom.
Conclusion
The top sales call tracking tools showcased exceptional capabilities, with Gong emerging as the clear leader, leveraging AI to deliver deep conversation insights and actionable coaching. Chorus.ai and Clari follow closely, each offering unique strengths—from advanced analytics to real-time support—to cater to diverse team needs, ensuring there’s a standout option for nearly every sales operation.
Start with Gong today to unlock its powerful conversation intelligence, enhance coaching efficiency, and take your team’s sales performance to new heights.
Tools Reviewed
All tools were independently evaluated for this comparison