Quick Overview
- 1#1: Gong - AI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls to deliver actionable insights and coaching.
- 2#2: Chorus.ai - Revenue intelligence tool that captures, transcribes, and provides AI-driven analysis of sales conversations for performance improvement.
- 3#3: Dialpad - AI-enhanced cloud phone system offering automatic call recording, real-time transcription, and sales coaching features.
- 4#4: Clari - Revenue operations platform with integrated call recording and AI insights from Wingman for sales forecasting and deal management.
- 5#5: AI rcall - Cloud phone system designed for sales teams with call recording, analytics, and seamless CRM integrations.
- 6#6: RingCentral - Unified communications platform providing enterprise-grade call recording, transcription, and collaboration tools for sales.
- 7#7: Talkdesk - AI-powered contact center solution with advanced call recording, quality management, and sales performance analytics.
- 8#8: CallRail - Call tracking and recording software that attributes sales calls to marketing campaigns with transcription and insights.
- 9#9: Invoca - Conversation intelligence platform that records and analyzes sales calls to optimize revenue across channels.
- 10#10: Fireflies.ai - AI meeting assistant that automatically records, transcribes, and summarizes sales calls with searchable insights.
Tools were evaluated based on AI functionality, transcription accuracy, CRM integration depth, ease of use, and overall value, ensuring a balanced selection that caters to varied sales workflows and organizational requirements.
Comparison Table
Sales call recording software streamlines sales performance analysis, team training, and customer engagement—this comparison table features tools like Gong, Chorus.ai, Dialpad, Clari, AI rcall, and more to help you assess their fit for your needs. Explore key details such as core functions, analytics strength, integration options, and pricing models, empowering you to identify a solution tailored to your sales goals, whether for small teams or larger enterprises.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Gong AI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls to deliver actionable insights and coaching. | specialized | 9.4/10 | 9.8/10 | 8.6/10 | 8.2/10 |
| 2 | Chorus.ai Revenue intelligence tool that captures, transcribes, and provides AI-driven analysis of sales conversations for performance improvement. | specialized | 9.2/10 | 9.6/10 | 8.7/10 | 8.4/10 |
| 3 | Dialpad AI-enhanced cloud phone system offering automatic call recording, real-time transcription, and sales coaching features. | specialized | 8.8/10 | 9.2/10 | 8.5/10 | 8.3/10 |
| 4 | Clari Revenue operations platform with integrated call recording and AI insights from Wingman for sales forecasting and deal management. | enterprise | 8.2/10 | 8.7/10 | 7.4/10 | 7.1/10 |
| 5 | AI rcall Cloud phone system designed for sales teams with call recording, analytics, and seamless CRM integrations. | specialized | 8.4/10 | 8.6/10 | 9.1/10 | 7.9/10 |
| 6 | RingCentral Unified communications platform providing enterprise-grade call recording, transcription, and collaboration tools for sales. | enterprise | 8.2/10 | 8.7/10 | 8.0/10 | 7.5/10 |
| 7 | Talkdesk AI-powered contact center solution with advanced call recording, quality management, and sales performance analytics. | enterprise | 8.2/10 | 9.0/10 | 7.8/10 | 7.5/10 |
| 8 | CallRail Call tracking and recording software that attributes sales calls to marketing campaigns with transcription and insights. | specialized | 8.3/10 | 8.9/10 | 8.4/10 | 7.8/10 |
| 9 | Invoca Conversation intelligence platform that records and analyzes sales calls to optimize revenue across channels. | specialized | 8.2/10 | 9.1/10 | 7.4/10 | 7.6/10 |
| 10 | Fireflies.ai AI meeting assistant that automatically records, transcribes, and summarizes sales calls with searchable insights. | general_ai | 8.2/10 | 8.4/10 | 9.1/10 | 7.9/10 |
AI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls to deliver actionable insights and coaching.
Revenue intelligence tool that captures, transcribes, and provides AI-driven analysis of sales conversations for performance improvement.
AI-enhanced cloud phone system offering automatic call recording, real-time transcription, and sales coaching features.
Revenue operations platform with integrated call recording and AI insights from Wingman for sales forecasting and deal management.
Cloud phone system designed for sales teams with call recording, analytics, and seamless CRM integrations.
Unified communications platform providing enterprise-grade call recording, transcription, and collaboration tools for sales.
AI-powered contact center solution with advanced call recording, quality management, and sales performance analytics.
Call tracking and recording software that attributes sales calls to marketing campaigns with transcription and insights.
Conversation intelligence platform that records and analyzes sales calls to optimize revenue across channels.
AI meeting assistant that automatically records, transcribes, and summarizes sales calls with searchable insights.
Gong
specializedAI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls to deliver actionable insights and coaching.
Revenue Intelligence AI that predicts deal outcomes, identifies risks, and delivers personalized coaching at scale
Gong is a premier revenue intelligence platform specializing in sales call recording, transcription, and AI-powered analysis to uncover actionable insights from customer conversations. It automatically captures calls across multiple channels, generates accurate transcripts, and uses advanced AI to analyze sentiment, talk ratios, objections, and deal risks. Sales teams benefit from coaching recommendations, forecasting tools, and seamless CRM integrations to drive revenue growth and rep performance.
Pros
- Exceptional AI-driven conversation intelligence and sentiment analysis
- Seamless integrations with Salesforce, HubSpot, and other CRMs
- Powerful coaching and forecasting tools that directly impact revenue
Cons
- Premium pricing suitable only for larger enterprises
- Initial setup and data integration can be time-intensive
- Advanced features require training to fully utilize
Best For
Mid-to-large sales organizations seeking deep, AI-powered insights to optimize rep performance and pipeline forecasting.
Pricing
Custom enterprise pricing, typically $100-$159 per user per month with annual contracts; volume discounts available.
Chorus.ai
specializedRevenue intelligence tool that captures, transcribes, and provides AI-driven analysis of sales conversations for performance improvement.
Revenue Intelligence engine that correlates conversation data with pipeline progression for predictive deal insights
Chorus.ai is a powerful conversation intelligence platform designed for sales teams, automatically recording, transcribing, and analyzing calls across phone, video, and web conferencing tools. It leverages AI to deliver insights like talk-to-listen ratios, sentiment analysis, competitor mentions, and action items, enabling teams to coach reps effectively and track deal progression. The platform also features a searchable conversation library and seamless CRM integrations to streamline sales workflows.
Pros
- Advanced AI-driven insights including sentiment and keyword detection
- Robust coaching tools with playlists and deal risk scoring
- Deep integrations with Salesforce, Gong alternatives, and dialers
Cons
- High enterprise pricing not ideal for small teams
- Steeper learning curve for advanced analytics
- Transcription accuracy can vary with accents or poor audio
Best For
Mid-to-large sales organizations seeking comprehensive AI-powered call analysis and coaching to optimize revenue performance.
Pricing
Custom enterprise pricing, typically starting at $100-150/user/month with annual contracts and volume discounts.
Dialpad
specializedAI-enhanced cloud phone system offering automatic call recording, real-time transcription, and sales coaching features.
Real-time AI sentiment analysis and live coaching suggestions during calls
Dialpad is an AI-powered cloud communications platform that excels in sales call recording by automatically capturing, transcribing, and analyzing calls in real-time. It provides sentiment analysis, keyword tracking, and live coaching recommendations to help sales teams improve performance and close deals faster. Integrated with CRMs like Salesforce, it offers a searchable call library and actionable insights for training and compliance.
Pros
- Advanced AI-driven features like real-time sentiment analysis and live coaching
- Seamless integrations with Salesforce, HubSpot, and other CRMs
- High-quality automatic transcription and searchable call library
Cons
- Higher pricing tiers required for full AI sales recording features
- Transcription accuracy can vary with accents or poor audio quality
- Overkill for teams needing only basic recording without UCaaS extras
Best For
Mid-sized sales teams wanting an all-in-one platform with AI insights for call coaching and performance optimization.
Pricing
Standard at $15/user/month (basic calling), Pro at $25/user/month (transcription included), Enterprise custom pricing for advanced AI sales features.
Clari
enterpriseRevenue operations platform with integrated call recording and AI insights from Wingman for sales forecasting and deal management.
AI-powered Deal Inspect, which links call insights directly to forecast accuracy and pipeline health
Clari is a revenue operations platform with robust conversation intelligence capabilities, enabling automatic recording, transcription, and AI-driven analysis of sales calls across Zoom, phone, and other channels. It extracts key insights like buyer intent, deal risks, competitive mentions, and coaching moments, integrating them directly into pipeline management and forecasting. While powerful for enterprise teams, it's part of a broader RevOps suite rather than a standalone call recording tool.
Pros
- Advanced AI for call insights, coaching, and risk detection
- Seamless integration with CRMs like Salesforce and revenue forecasting
- Scalable for enterprise teams with multi-channel support
Cons
- High cost and enterprise-focused pricing
- Steep learning curve and complex setup
- Overkill for teams needing only basic call recording
Best For
Mid-to-large revenue operations teams seeking integrated call intelligence with pipeline and forecasting tools.
Pricing
Custom enterprise pricing, typically $75-150/user/month with annual contracts and minimums.
AI rcall
specializedCloud phone system designed for sales teams with call recording, analytics, and seamless CRM integrations.
Deep native integrations with sales CRMs that automatically attach recordings, transcripts, and tags to contacts
AI rcall is a cloud-based phone system designed for sales and support teams, offering automatic call recording, real-time monitoring, and advanced call analytics as core features. It seamlessly integrates with CRMs like Salesforce, HubSpot, and Pipedrive to log recordings and insights directly into customer records. Sales managers can use tools like call coaching, sentiment analysis, and performance dashboards to improve team effectiveness.
Pros
- Seamless CRM integrations that auto-log calls and recordings
- User-friendly interface with quick setup and mobile app support
- Powerful analytics including talk-to-listen ratios and coaching tools
Cons
- Requires using AI rcall numbers, limiting flexibility for existing lines
- Pricing scales per user and can get expensive for larger teams
- Transcription and AI insights are good but not as advanced as dedicated tools
Best For
Sales teams in growing SMBs needing an integrated phone system with reliable call recording and CRM sync.
Pricing
Starts at $30/user/month (Essentials) for basic recording; $50/user/month (Professional) adds analytics and coaching; custom Enterprise plans.
RingCentral
enterpriseUnified communications platform providing enterprise-grade call recording, transcription, and collaboration tools for sales.
RingSense AI for real-time conversation analytics and automated coaching insights
RingCentral is a comprehensive cloud-based unified communications platform that includes robust sales call recording features, enabling automatic or on-demand recording of calls across phone, video, and messaging. It offers AI-powered transcription, sentiment analysis, and conversation intelligence through RingSense, helping sales teams review and coach on customer interactions. The platform integrates deeply with CRMs like Salesforce and HubSpot for seamless call logging and analytics.
Pros
- AI-driven conversation intelligence with transcription and coaching tools
- Strong CRM integrations and unlimited call storage
- Scalable for teams with multi-channel recording support
Cons
- Pricing escalates quickly for advanced recording features
- Interface can feel overwhelming for recording-only users
- Relies heavily on stable internet for optimal performance
Best For
Mid-sized sales teams needing an all-in-one communication platform with integrated call recording and AI analytics.
Pricing
Core plans start at $20/user/month (Essentials, limited recording); full AI recording in Standard ($25/user/month) and Premium ($35/user/month).
Talkdesk
enterpriseAI-powered contact center solution with advanced call recording, quality management, and sales performance analytics.
AI Autopilot for real-time call guidance and post-call automated quality management
Talkdesk is a cloud-based contact center platform with robust sales call recording features, automatically capturing calls across voice, digital, and omnichannel interactions. It offers AI-driven transcription, sentiment analysis, and conversation intelligence to help sales teams derive actionable insights for coaching and performance improvement. The software ensures compliance recording with features like encryption and legal holds, integrating seamlessly with CRMs like Salesforce for contextual call review.
Pros
- Advanced AI conversation intelligence with real-time guidance and automated scoring
- Strong compliance and security features for regulated industries
- Deep integrations with Salesforce, Zendesk, and other sales tools
Cons
- Pricing is quote-based and can be expensive for small teams
- Steeper learning curve for full AI analytics suite
- Overkill for basic recording needs without advanced customization
Best For
Mid-to-large sales organizations needing AI-powered insights and scalable call recording for coaching and compliance.
Pricing
Custom quote-based pricing; entry-level plans start around $75/user/month, scaling up for AI and enterprise features.
CallRail
specializedCall tracking and recording software that attributes sales calls to marketing campaigns with transcription and insights.
Dynamic Number Insertion for accurate tracking and attribution of sales calls to specific marketing sources
CallRail is a robust call tracking and analytics platform that provides high-quality call recording tailored for sales teams, capturing inbound and outbound calls with detailed attribution to marketing sources. It leverages AI for transcription, sentiment analysis, conversation intelligence, and coaching insights to help optimize sales performance. The software integrates seamlessly with CRMs like Salesforce and HubSpot, enabling real-time call coaching and revenue tracking.
Pros
- Advanced AI-driven conversation analytics and scoring for sales coaching
- Precise call attribution linking calls to campaigns and revenue
- Strong integrations with CRM and marketing tools
Cons
- Pricing scales quickly for advanced AI features and higher call volumes
- More focused on inbound tracking than pure outbound sales recording
- Analytics dashboard can feel overwhelming for beginners
Best For
Sales and marketing teams prioritizing call attribution and insights from recorded calls over standalone recording.
Pricing
Starts at $45/user/month (billed annually) for Essentials; Advanced at $95/user/month; custom Enterprise pricing for high-volume needs.
Invoca
specializedConversation intelligence platform that records and analyzes sales calls to optimize revenue across channels.
Invoca Signals: AI-powered real-time orchestration that triggers automated actions like alerts or CRM updates based on call insights.
Invoca is a conversation intelligence platform designed for sales and marketing teams, offering advanced call recording, transcription, and AI-driven analytics to uncover insights from phone interactions. It captures every call, analyzes sentiment, keywords, and conversation dynamics, and integrates with CRMs like Salesforce and ad platforms for revenue attribution. Beyond basic recording, Invoca provides real-time quality assurance, compliance monitoring, and automated coaching recommendations to optimize sales performance.
Pros
- Powerful AI analytics including sentiment analysis and revenue attribution
- Seamless integrations with Salesforce, Google Ads, and other enterprise tools
- Robust compliance recording and real-time call coaching features
Cons
- Enterprise-level pricing that's prohibitive for SMBs
- Steep learning curve and complex setup process
- Overemphasis on marketing intelligence may dilute pure sales call focus
Best For
Enterprise sales and marketing teams seeking deep AI insights and revenue optimization from high-volume phone conversations.
Pricing
Custom enterprise pricing, typically starting at $5,000+ per month based on call volume and features.
Fireflies.ai
general_aiAI meeting assistant that automatically records, transcribes, and summarizes sales calls with searchable insights.
AskFireflies AI chatbot for natural language queries across all meeting notes and transcripts
Fireflies.ai is an AI-driven meeting assistant that automatically records, transcribes, and summarizes sales calls across platforms like Zoom, Google Meet, Microsoft Teams, and web conferences. It offers searchable transcripts, speaker identification, key moment detection, and conversation analytics to help sales teams extract insights, track performance, and identify action items. The tool integrates with CRMs like Salesforce and HubSpot for seamless workflow automation.
Pros
- Highly accurate real-time transcription with speaker diarization
- Seamless calendar and platform integrations for automatic recording
- AI summaries, action items, and searchable insights saving time
Cons
- Less advanced sales-specific coaching and revenue intelligence than top competitors like Gong
- Storage limits on lower plans require upgrades for heavy users
- Occasional accuracy issues with accents or technical jargon
Best For
Small to mid-sized sales teams seeking an intuitive, affordable tool for call transcription and basic analytics without complex setup.
Pricing
Free plan (limited); Pro $10/user/month; Business $19/user/month; Enterprise custom pricing.
Conclusion
The top 10 sales call recording tools each bring unique value, but Gong emerges as the clear leader—leveraging powerful AI conversation intelligence to transform calls into actionable insights that drive performance. Chorus.ai stands out for its revenue-focused analysis, and Dialpad excels with integrated cloud phone features and coaching tools, making them strong picks for specific team needs.
Start optimizing your sales outreach today by exploring Gong, where AI-powered insights turn raw calls into tailored strategies that boost results.
Tools Reviewed
All tools were independently evaluated for this comparison