Quick Overview
- 1#1: Gong - Revenue intelligence platform that records, transcribes, and analyzes sales calls to provide actionable insights, coaching, and forecasting.
- 2#2: Chorus.ai - Conversation intelligence tool that captures and analyzes sales interactions for deal insights, competitive intelligence, and team coaching.
- 3#3: CallMiner - Conversation analytics platform using AI to score, analyze, and optimize sales calls for performance improvement.
- 4#4: Balto - Real-time AI sales copilot that guides reps during calls with guidance, scoring, and post-call insights.
- 5#5: Fireflies.ai - AI meeting assistant that transcribes, summarizes, and analyzes sales calls with searchable insights and integrations.
- 6#6: Avoma - AI-powered conversation intelligence platform for sales meetings with transcription, sentiment analysis, and coaching tools.
- 7#7: Observe.AI - Autopilot platform providing real-time guidance and post-call analytics for sales and customer interactions.
- 8#8: People.ai - Revenue intelligence solution that analyzes sales activities including calls to forecast and optimize pipelines.
- 9#9: Outreach - Sales execution platform with conversation intelligence for call analysis, coaching, and engagement tracking.
- 10#10: Salesloft - Sales engagement tool featuring conversation review and AI insights for call analysis and rep coaching.
We ranked tools based on depth of conversation analysis, user experience, scalability, and alignment with key sales needs like forecasting, coaching, and competitive intelligence, ensuring a balanced selection that caters to diverse team sizes and goals.
Comparison Table
Sales call analysis software transforms customer interactions into actionable insights, empowering teams to enhance performance and drive conversions. This comparison table examines leading tools such as Gong, Chorus.ai, CallMiner, Balto, Fireflies.ai, and more, detailing their unique features and capabilities to help readers find the right fit for their business needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Gong Revenue intelligence platform that records, transcribes, and analyzes sales calls to provide actionable insights, coaching, and forecasting. | enterprise | 9.7/10 | 9.9/10 | 8.7/10 | 9.2/10 |
| 2 | Chorus.ai Conversation intelligence tool that captures and analyzes sales interactions for deal insights, competitive intelligence, and team coaching. | enterprise | 8.8/10 | 9.3/10 | 8.4/10 | 8.1/10 |
| 3 | CallMiner Conversation analytics platform using AI to score, analyze, and optimize sales calls for performance improvement. | enterprise | 8.6/10 | 9.3/10 | 7.7/10 | 8.1/10 |
| 4 | Balto Real-time AI sales copilot that guides reps during calls with guidance, scoring, and post-call insights. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 5 | Fireflies.ai AI meeting assistant that transcribes, summarizes, and analyzes sales calls with searchable insights and integrations. | general_ai | 8.6/10 | 8.7/10 | 9.1/10 | 8.2/10 |
| 6 | Avoma AI-powered conversation intelligence platform for sales meetings with transcription, sentiment analysis, and coaching tools. | specialized | 8.4/10 | 9.0/10 | 8.2/10 | 7.8/10 |
| 7 | Observe.AI Autopilot platform providing real-time guidance and post-call analytics for sales and customer interactions. | enterprise | 8.6/10 | 9.1/10 | 8.2/10 | 8.0/10 |
| 8 | People.ai Revenue intelligence solution that analyzes sales activities including calls to forecast and optimize pipelines. | enterprise | 8.1/10 | 8.7/10 | 7.8/10 | 7.5/10 |
| 9 | Outreach Sales execution platform with conversation intelligence for call analysis, coaching, and engagement tracking. | enterprise | 8.3/10 | 8.7/10 | 7.9/10 | 7.6/10 |
| 10 | Salesloft Sales engagement tool featuring conversation review and AI insights for call analysis and rep coaching. | enterprise | 8.1/10 | 7.9/10 | 8.3/10 | 7.6/10 |
Revenue intelligence platform that records, transcribes, and analyzes sales calls to provide actionable insights, coaching, and forecasting.
Conversation intelligence tool that captures and analyzes sales interactions for deal insights, competitive intelligence, and team coaching.
Conversation analytics platform using AI to score, analyze, and optimize sales calls for performance improvement.
Real-time AI sales copilot that guides reps during calls with guidance, scoring, and post-call insights.
AI meeting assistant that transcribes, summarizes, and analyzes sales calls with searchable insights and integrations.
AI-powered conversation intelligence platform for sales meetings with transcription, sentiment analysis, and coaching tools.
Autopilot platform providing real-time guidance and post-call analytics for sales and customer interactions.
Revenue intelligence solution that analyzes sales activities including calls to forecast and optimize pipelines.
Sales execution platform with conversation intelligence for call analysis, coaching, and engagement tracking.
Sales engagement tool featuring conversation review and AI insights for call analysis and rep coaching.
Gong
enterpriseRevenue intelligence platform that records, transcribes, and analyzes sales calls to provide actionable insights, coaching, and forecasting.
Revenue Intelligence with AI-powered deal risk scoring and win probability predictions based on conversation patterns
Gong is a premier revenue intelligence platform designed specifically for sales teams, automatically recording, transcribing, and analyzing customer calls and meetings with advanced AI. It uncovers actionable insights such as talk ratios, buyer sentiment, competitor mentions, and key deal risks to drive better coaching, forecasting, and revenue growth. By integrating deeply with CRMs like Salesforce, Gong transforms raw conversation data into strategic intelligence for optimizing sales performance.
Pros
- Exceptional AI-driven conversation analytics and deal forecasting
- Powerful coaching tools with customizable playbooks and clip sharing
- Seamless integrations with major CRMs and robust reporting dashboards
Cons
- High cost suitable mainly for mid-to-large enterprises
- Steep learning curve for leveraging advanced analytics
- Compliance and privacy setup required for call recording
Best For
Mid-to-large sales organizations aiming to scale revenue through data-driven coaching and predictive insights.
Pricing
Custom enterprise pricing, typically $100-$150 per user per month (billed annually) with minimum seat requirements.
Chorus.ai
enterpriseConversation intelligence tool that captures and analyzes sales interactions for deal insights, competitive intelligence, and team coaching.
Deal Risk Score, which uses AI to predict deal outcomes based on call signals and historical data
Chorus.ai is a conversation intelligence platform designed for sales teams, automatically recording, transcribing, and analyzing customer calls to uncover actionable insights. It identifies key moments like competitor mentions, talk-to-listen ratios, and buyer objections, while providing AI-driven coaching tools and deal risk scoring. Seamless integrations with CRMs like Salesforce help teams track revenue signals and improve rep performance across the sales cycle.
Pros
- Powerful AI analytics including deal risk scoring and smart trackers
- Extensive integrations with CRM and sales tools
- Robust coaching features with playlists and benchmarks
Cons
- High pricing suited more for enterprise teams
- Steeper learning curve for advanced analytics
- Performance dependent on call recording quality and integrations
Best For
Mid-to-large sales organizations seeking deep conversation insights and revenue intelligence to optimize team performance.
Pricing
Enterprise pricing starts at ~$100/user/month, with custom plans based on team size and features.
CallMiner
enterpriseConversation analytics platform using AI to score, analyze, and optimize sales calls for performance improvement.
Emotion AI that detects subtle customer emotions like frustration or excitement with high accuracy across 100+ languages
CallMiner is an AI-driven conversation intelligence platform specializing in sales call analysis, offering automated transcription, sentiment analysis, and performance scoring to uncover insights from customer interactions. It provides real-time agent coaching, topic detection, and compliance monitoring to optimize sales strategies and agent effectiveness. The platform integrates seamlessly with CRMs like Salesforce and supports multi-channel analysis including calls, chats, and emails.
Pros
- Advanced AI-powered analytics including emotion detection and competitive intelligence
- Real-time coaching and automated quality management tools
- Scalable for high-volume enterprises with robust integrations and multi-language support
Cons
- Complex setup and customization requiring technical expertise
- Premium pricing that may not suit small teams
- Steep learning curve for non-technical users
Best For
Mid-to-large sales organizations handling high call volumes that need deep, actionable insights and coaching at scale.
Pricing
Custom enterprise pricing starting at around $50,000 annually, typically based on interaction volume and features; contact sales for quote.
Balto
specializedReal-time AI sales copilot that guides reps during calls with guidance, scoring, and post-call insights.
Real-time 'whisper' coaching that provides live, contextual prompts to reps during calls without customer awareness
Balto (balto.ai) is an AI-driven sales enablement platform specializing in real-time guidance and post-call analysis for sales conversations. It transcribes calls, identifies key moments like objections or opportunities, analyzes sentiment and talk ratios, and provides actionable coaching recommendations. The tool integrates with CRMs like Salesforce to deliver battle cards, next-best-action suggestions, and performance insights to help sales reps close deals faster.
Pros
- Real-time AI guidance during live calls for instant objection handling and prompting
- Robust post-call analytics including sentiment, talk time, and coaching playbooks
- Strong CRM integrations and customizable sales battle cards
Cons
- Enterprise-focused pricing may be steep for small teams
- Real-time features require stable internet and compatible telephony setups
- Less emphasis on asynchronous video or email analysis compared to pure analytics tools
Best For
Mid-sized to enterprise sales teams focused on live phone coaching and improving rep performance in high-volume calling environments.
Pricing
Custom enterprise pricing, typically $75+ per user/month depending on features and scale; demo required for quotes.
Fireflies.ai
general_aiAI meeting assistant that transcribes, summarizes, and analyzes sales calls with searchable insights and integrations.
AskFred AI search for natural language queries across all meeting transcripts
Fireflies.ai is an AI meeting assistant that automatically records, transcribes, and summarizes sales calls across platforms like Zoom, Google Meet, and Microsoft Teams. It offers conversation intelligence features including sentiment analysis, speaker identification, talk-time tracking, and keyword detection to help sales teams extract actionable insights. The tool integrates with CRMs like Salesforce and HubSpot for seamless call logging and follow-up automation.
Pros
- Seamless integration with major video conferencing and CRM tools
- High-accuracy transcription with speaker diarization
- AI summaries and action item extraction save time
Cons
- Transcription errors with heavy accents or technical jargon
- Privacy concerns due to cloud storage of recordings
- Advanced sales-specific analytics are somewhat basic compared to specialists
Best For
Sales teams in SMBs needing automated transcription, summaries, and basic call insights without complex setup.
Pricing
Free plan (limited storage); Pro $10/user/mo (billed annually); Business $19/user/mo; Enterprise custom.
Avoma
specializedAI-powered conversation intelligence platform for sales meetings with transcription, sentiment analysis, and coaching tools.
AI-powered real-time call coaching with live guidance prompts and playbook adherence scoring
Avoma is an AI-powered meeting intelligence platform tailored for sales teams, offering automated transcription, summarization, and analysis of sales calls and meetings. It identifies key moments, action items, sentiment, and provides coaching insights to improve sales performance. The tool integrates deeply with CRMs like Salesforce and HubSpot, enabling seamless deal tracking and pipeline management.
Pros
- Robust conversation intelligence with sales-specific metrics like talk-to-listen ratios and objection handling
- Strong CRM integrations and automated follow-up workflows
- Real-time guidance and collaborative note-taking during calls
Cons
- Pricing can be steep for smaller teams without enterprise needs
- Transcription accuracy dips in noisy environments or with accents
- Advanced coaching features require time to fully customize
Best For
Mid-to-large sales teams focused on coaching, deal insights, and scaling conversation analysis.
Pricing
Pro plan at $59/user/month (billed annually), Business at $79/user/month, Enterprise custom.
Observe.AI
enterpriseAutopilot platform providing real-time guidance and post-call analytics for sales and customer interactions.
Autopilot QA, which uses generative AI to fully automate quality assurance scoring and generate personalized coaching insights without manual review.
Observe.AI is an AI-powered conversation intelligence platform designed for contact centers, specializing in sales call analysis through automated transcription, sentiment detection, and performance scoring. It offers real-time agent guidance, post-call insights, automated quality assurance, and coaching recommendations to optimize sales interactions. The tool integrates with CRMs like Salesforce and telephony systems to drive actionable improvements in agent productivity and customer experience.
Pros
- Advanced real-time AI coaching and guidance during calls
- Comprehensive analytics including sentiment, compliance, and KPI tracking
- Strong integrations with enterprise tools like Salesforce and Zoom
Cons
- Enterprise-focused pricing can be prohibitive for SMBs
- Initial setup and configuration require technical expertise
- Occasional accuracy issues with transcription in noisy environments
Best For
Large sales and contact center teams needing scalable, AI-driven real-time insights and automated QA for high-volume call analysis.
Pricing
Custom quote-based pricing, typically $75-$150 per agent/month for enterprise plans with volume discounts.
People.ai
enterpriseRevenue intelligence solution that analyzes sales activities including calls to forecast and optimize pipelines.
Revenue attribution engine that directly links call insights and interactions to pipeline health and closed-won revenue
People.ai is an AI-driven revenue intelligence platform that captures, transcribes, and analyzes sales calls, emails, and meetings to deliver insights on deal progression and rep performance. It uses machine learning to score deals for risk, identify coaching opportunities, and forecast revenue by correlating conversation data with CRM outcomes. The tool integrates deeply with enterprise stacks like Salesforce and Zoom, providing sales teams with actionable intelligence to optimize pipelines.
Pros
- Advanced AI for deal risk scoring and revenue forecasting tied to conversations
- Seamless integrations with CRM, video conferencing, and email tools
- Automated coaching insights and performance analytics for sales reps
Cons
- High enterprise pricing limits accessibility for SMBs
- Complex initial setup and configuration required
- Reporting customization can feel rigid compared to competitors
Best For
Mid-to-large enterprise sales teams needing comprehensive revenue intelligence with strong call analysis integration.
Pricing
Custom enterprise pricing; typically starts at $100+/user/month, quote-based.
Outreach
enterpriseSales execution platform with conversation intelligence for call analysis, coaching, and engagement tracking.
Kaia AI's real-time call coaching with live nudges and guidance during conversations
Outreach is a comprehensive sales engagement platform that includes Conversation Intelligence for sales call analysis, enabling recording, transcription, and AI-driven insights into calls. It analyzes talk-to-listen ratios, sentiment, keywords, and provides coaching recommendations to improve rep performance. Seamlessly integrated with email sequences, dialers, and CRMs like Salesforce, it supports end-to-end sales optimization.
Pros
- Powerful AI insights including real-time coaching and post-call summaries
- Seamless integration with sales workflows and CRMs
- Scalable for enterprise teams with robust analytics dashboards
Cons
- High cost with custom enterprise pricing
- Steeper learning curve for full feature set
- Call analysis not as specialized as dedicated tools like Gong
Best For
Mid-to-large sales teams seeking an all-in-one engagement platform with strong call analysis capabilities.
Pricing
Quote-based enterprise pricing, typically $100-$125 per user/month (annual commitment required).
Salesloft
enterpriseSales engagement tool featuring conversation review and AI insights for call analysis and rep coaching.
Deal Signals that automatically detect risks and opportunities from call analysis within sales workflows
Salesloft is a sales engagement platform with built-in conversation intelligence for analyzing sales calls. It records, transcribes, and uses AI to score calls based on talk-to-listen ratios, sentiment, engagement metrics, and key moments. The tool provides actionable insights, coaching recommendations, and integrates call data into broader sales workflows and CRM systems like Salesforce.
Pros
- Seamless integration with sales cadences and CRM for holistic workflows
- AI-driven insights including sentiment analysis and coaching tools
- Robust call recording, transcription, and searchable key moments
Cons
- Less specialized in deep conversation analytics compared to Gong or Chorus
- Enterprise-level pricing can be steep for smaller teams
- Advanced features require time to master despite intuitive interface
Best For
Mid-to-large sales teams seeking integrated call analysis within a full sales engagement platform.
Pricing
Custom enterprise pricing, typically $125-$150 per user per month for premium plans with conversation intelligence.
Conclusion
The top sales call analysis tools distinguish themselves by transforming conversations into growth drivers, with Gong at the forefront, offering robust revenue intelligence, coaching, and forecasting. Chorus.ai follows as a strong alternative, excelling in deal and competitive insights, while CallMiner impresses with its AI-driven optimization for call scoring. Together, these tools empower teams to refine strategies, boost performance, and capitalize on opportunities.
Try Gong first to harness its comprehensive features, and explore Chorus.ai or CallMiner based on your specific needs—start analyzing sales calls smarter, not harder.
Tools Reviewed
All tools were independently evaluated for this comparison