Quick Overview
- 1#1: Birdeye - AI-powered platform that helps restaurants collect real-time customer feedback, manage online reviews, and improve guest experience.
- 2#2: ReviewTrackers - Aggregates reviews from 100+ sites and enables restaurants to solicit direct feedback for reputation management.
- 3#3: Podium - Streamlines review collection and messaging for restaurants to gather feedback and respond quickly to customers.
- 4#4: Medallia - Enterprise-grade experience management platform providing restaurants with advanced feedback analytics and action plans.
- 5#5: Qualtrics - Powerful survey tool for restaurants to design custom feedback forms with AI-driven insights and integrations.
- 6#6: Zonka Feedback - Omnichannel feedback solution for restaurants offering QR code surveys, SMS, and kiosks with hospitality templates.
- 7#7: Delighted - Simple NPS and CSAT surveys delivered via email, SMS, or web for quick restaurant customer feedback.
- 8#8: SurveySparrow - Conversational surveys optimized for mobile use, helping restaurants capture detailed guest feedback effortlessly.
- 9#9: Typeform - Engaging, interactive forms that increase response rates for restaurant satisfaction surveys and feedback.
- 10#10: AskNicely - NPS-focused tool that automates feedback requests and review generation for restaurants.
We evaluated these tools based on key metrics like feedback collection efficiency, analytics capabilities, ease of use, and overall value, ensuring a balanced selection that caters to diverse restaurant needs.
Comparison Table
In the competitive restaurant industry, leveraging customer feedback is vital for success, and the right software can streamline operations and boost loyalty. This comparison table explores top tools like Birdeye, ReviewTrackers, Podium, Medallia, Qualtrics, and more, examining their features, pricing, and use cases to help readers identify the best fit. By evaluating these options, users will gain clarity to enhance guest experiences and drive business growth.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Birdeye AI-powered platform that helps restaurants collect real-time customer feedback, manage online reviews, and improve guest experience. | specialized | 9.8/10 | 9.9/10 | 9.4/10 | 9.2/10 |
| 2 | ReviewTrackers Aggregates reviews from 100+ sites and enables restaurants to solicit direct feedback for reputation management. | specialized | 8.8/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 3 | Podium Streamlines review collection and messaging for restaurants to gather feedback and respond quickly to customers. | specialized | 8.4/10 | 9.1/10 | 8.2/10 | 7.6/10 |
| 4 | Medallia Enterprise-grade experience management platform providing restaurants with advanced feedback analytics and action plans. | enterprise | 8.7/10 | 9.2/10 | 8.0/10 | 8.0/10 |
| 5 | Qualtrics Powerful survey tool for restaurants to design custom feedback forms with AI-driven insights and integrations. | enterprise | 8.4/10 | 9.5/10 | 6.8/10 | 7.2/10 |
| 6 | Zonka Feedback Omnichannel feedback solution for restaurants offering QR code surveys, SMS, and kiosks with hospitality templates. | specialized | 8.4/10 | 8.7/10 | 8.5/10 | 8.0/10 |
| 7 | Delighted Simple NPS and CSAT surveys delivered via email, SMS, or web for quick restaurant customer feedback. | specialized | 8.1/10 | 7.9/10 | 9.2/10 | 7.8/10 |
| 8 | SurveySparrow Conversational surveys optimized for mobile use, helping restaurants capture detailed guest feedback effortlessly. | specialized | 8.1/10 | 8.4/10 | 9.0/10 | 7.5/10 |
| 9 | Typeform Engaging, interactive forms that increase response rates for restaurant satisfaction surveys and feedback. | specialized | 7.4/10 | 7.2/10 | 9.1/10 | 6.8/10 |
| 10 | AskNicely NPS-focused tool that automates feedback requests and review generation for restaurants. | specialized | 7.8/10 | 8.2/10 | 8.5/10 | 7.0/10 |
AI-powered platform that helps restaurants collect real-time customer feedback, manage online reviews, and improve guest experience.
Aggregates reviews from 100+ sites and enables restaurants to solicit direct feedback for reputation management.
Streamlines review collection and messaging for restaurants to gather feedback and respond quickly to customers.
Enterprise-grade experience management platform providing restaurants with advanced feedback analytics and action plans.
Powerful survey tool for restaurants to design custom feedback forms with AI-driven insights and integrations.
Omnichannel feedback solution for restaurants offering QR code surveys, SMS, and kiosks with hospitality templates.
Simple NPS and CSAT surveys delivered via email, SMS, or web for quick restaurant customer feedback.
Conversational surveys optimized for mobile use, helping restaurants capture detailed guest feedback effortlessly.
Engaging, interactive forms that increase response rates for restaurant satisfaction surveys and feedback.
NPS-focused tool that automates feedback requests and review generation for restaurants.
Birdeye
specializedAI-powered platform that helps restaurants collect real-time customer feedback, manage online reviews, and improve guest experience.
AI Review Responder that generates personalized, on-brand responses in seconds across all review sites
Birdeye is a comprehensive customer experience platform that excels in reputation management and feedback collection for restaurants, enabling seamless aggregation of reviews from Google, Yelp, Facebook, and more than 200 sites. It provides AI-driven insights, automated responses, and customizable surveys to capture real-time customer feedback and improve service quality. The platform also integrates messaging, listings optimization, and analytics to help restaurants build loyalty and boost online visibility.
Pros
- Aggregates and manages reviews from 200+ platforms with AI-powered sentiment analysis
- Automated review responses and survey tools tailored for quick feedback loops
- Robust integrations with POS systems and messaging for multi-location restaurants
Cons
- Premium pricing may be steep for single-location small restaurants
- Advanced features have a moderate learning curve for new users
- Customization options require setup time for optimal performance
Best For
Multi-location restaurant chains and franchises needing enterprise-grade review management and customer feedback automation.
Pricing
Starts at $299/month for basic plans, scaling to $500+/month for advanced features with custom enterprise pricing.
ReviewTrackers
specializedAggregates reviews from 100+ sites and enables restaurants to solicit direct feedback for reputation management.
Comprehensive aggregation of reviews from 100+ sites with AI-powered insights and competitor benchmarking
ReviewTrackers is a comprehensive reputation management platform that aggregates online reviews from over 100 sites including Google, Yelp, Facebook, and TripAdvisor into a single dashboard, specifically tailored for multi-location restaurants to monitor customer feedback efficiently. It provides tools for responding to reviews, generating actionable insights through analytics and benchmarking, and even collecting direct guest feedback via customizable surveys. This enables restaurant operators to improve service quality, boost online ratings, and drive more positive word-of-mouth.
Pros
- Aggregates reviews from 100+ platforms in one intuitive dashboard
- Advanced analytics with benchmarking against competitors
- Multi-location support with automated alerts and response workflows
Cons
- Pricing can be steep for single-location or small restaurants
- Advanced reporting features have a learning curve
- Limited integrations with some restaurant-specific POS systems
Best For
Multi-location restaurant chains and groups needing robust online review monitoring and reputation management.
Pricing
Custom quote-based pricing, typically starting at $300/month for small portfolios, scaling with locations and features.
Podium
specializedStreamlines review collection and messaging for restaurants to gather feedback and respond quickly to customers.
SMS-based automated review requests that drive higher response rates and positive reviews without manual effort
Podium is a customer interaction platform designed to help restaurants collect and manage online reviews and feedback efficiently. It automates review requests through SMS and email, integrates seamlessly with platforms like Google, Yelp, and Facebook, and provides real-time monitoring and response tools to build online reputation. Beyond feedback, it includes webchat and messaging for direct customer engagement, making it a versatile tool for restaurant owners.
Pros
- Powerful automated review requests via SMS boost positive feedback volume
- Strong integrations with major review sites and POS systems
- Real-time reputation management dashboard for quick responses
Cons
- Pricing is steep for small or independent restaurants
- Feedback tools are more review-focused than in-depth surveys
- Advanced features require time to fully master
Best For
Mid-sized restaurants and chains prioritizing online review generation and customer communication to enhance reputation.
Pricing
Starts at $249/month (Essential), $399/month (Professional), with Elite plans custom-priced; annual discounts available.
Medallia
enterpriseEnterprise-grade experience management platform providing restaurants with advanced feedback analytics and action plans.
AI-powered text analytics that uncovers insights from unstructured feedback like open-ended comments and reviews
Medallia is an enterprise-grade customer experience management platform that enables restaurants to collect feedback from surveys, reviews, social media, and in-person interactions across multiple locations. It leverages AI and machine learning for sentiment analysis, text analytics, and actionable insights to drive operational improvements and enhance diner satisfaction. The platform supports real-time alerting and integrates with CRM and POS systems for a holistic view of customer experiences.
Pros
- Advanced AI-driven analytics and sentiment analysis for deep insights
- Multi-channel feedback collection scalable for large chains
- Robust integrations with POS, CRM, and operational tools
Cons
- High cost suitable mainly for enterprises
- Steep learning curve for setup and customization
- Overkill for small independent restaurants
Best For
Large restaurant chains and franchises needing enterprise-level feedback management and analytics.
Pricing
Custom enterprise pricing, typically starting at $25,000+ annually depending on scale and features.
Qualtrics
enterprisePowerful survey tool for restaurants to design custom feedback forms with AI-driven insights and integrations.
Stats iQ AI-powered statistical analysis that automatically uncovers key drivers of customer satisfaction from raw feedback data
Qualtrics is a powerful enterprise-grade experience management platform specializing in advanced survey creation, feedback collection, and analytics. For restaurant feedback, it enables customizable post-meal surveys, real-time sentiment analysis, and actionable insights to enhance customer satisfaction and loyalty. Its AI-driven tools help identify trends in service, food quality, and operations across multiple locations.
Pros
- Advanced AI analytics and predictive insights for deep feedback analysis
- Highly customizable surveys with multi-channel distribution (email, SMS, QR codes)
- Seamless integrations with CRM, POS systems, and operational tools
Cons
- Steep learning curve and complex interface for non-experts
- High cost prohibitive for small or independent restaurants
- Overkill for basic feedback needs with excessive enterprise features
Best For
Large restaurant chains or multi-location enterprises requiring sophisticated, scalable feedback analytics and automation.
Pricing
Custom enterprise pricing via quote; typically starts at $5,000-$15,000/year for mid-tier plans, scaling with usage and features.
Zonka Feedback
specializedOmnichannel feedback solution for restaurants offering QR code surveys, SMS, and kiosks with hospitality templates.
AI-powered CX Trends for automated discovery of emerging feedback patterns and actionable insights
Zonka Feedback is a versatile customer feedback platform designed for restaurants to collect real-time insights via SMS, email, QR codes, kiosks, and web surveys. It offers AI-driven sentiment analysis, NPS scoring, and automated alerts for negative feedback, helping managers respond quickly to improve service. The tool integrates with POS systems like Toast and Lightspeed, enabling seamless data flow for operational enhancements.
Pros
- Multi-channel feedback collection tailored for restaurants (QR, kiosks, SMS)
- Real-time alerts and AI sentiment analysis for quick issue resolution
- Strong integrations with POS systems like Toast and Lightspeed
Cons
- Pricing can escalate quickly for high-volume chains
- Advanced analytics require some learning curve
- Template customization is somewhat limited compared to competitors
Best For
Mid-sized restaurant chains seeking omnichannel feedback with POS integrations to drive service improvements.
Pricing
Starts at $49/month (Starter plan) for up to 500 surveys, with Pro at $119/month and Enterprise custom; volume-based pricing.
Delighted
specializedSimple NPS and CSAT surveys delivered via email, SMS, or web for quick restaurant customer feedback.
One-tap NPS surveys via SMS for instant, high-response-rate diner feedback right after their meal.
Delighted is a streamlined customer feedback platform specializing in Net Promoter Score (NPS) surveys, ideal for restaurants seeking quick diner insights on food, service, and overall experience. It supports multi-channel delivery including email, SMS, web links, and kiosks for in-restaurant feedback collection. The tool offers real-time dashboards, automated follow-ups, and integrations to turn feedback into actionable improvements.
Pros
- Exceptionally simple setup for NPS surveys with one-click deployment
- Multi-channel options like SMS for immediate post-visit feedback
- Real-time analytics and automated alerts for quick response to issues
Cons
- Limited customization beyond NPS; lacks deep restaurant-specific metrics like menu item ratings
- No native POS integrations for seamless order-linked feedback
- Pricing scales with response volume, which can get expensive for high-traffic restaurants
Best For
Small to mid-sized restaurants wanting effortless NPS-based feedback without complex configuration.
Pricing
Free for up to 50 responses/month; paid plans start at $224/month for 500 responses, scaling by volume.
SurveySparrow
specializedConversational surveys optimized for mobile use, helping restaurants capture detailed guest feedback effortlessly.
Conversational chat-like surveys that feel natural and increase customer engagement over traditional forms
SurveySparrow is a versatile experience management platform that allows restaurants to collect customer feedback through conversational surveys delivered via QR codes, SMS, email, web links, and kiosks. It provides real-time analytics, NPS/CSAT scoring, sentiment analysis, and AI-powered insights to identify trends and improve service. The tool supports offline surveys and multi-language options, making it adaptable for quick post-meal feedback in busy restaurant settings.
Pros
- Highly engaging conversational survey interface boosts response rates
- Simple QR code generation for seamless table-side feedback
- Robust real-time analytics and AI insights for actionable data
Cons
- Limited native integrations with restaurant POS systems like Toast or Square
- Advanced reporting and customization locked behind premium plans
- General-purpose tool lacking hospitality-specific templates or workflows
Best For
Mid-sized restaurants seeking an easy-to-use, multi-channel feedback tool without needing deep industry-specific integrations.
Pricing
Free plan for basics; paid plans start at $19/user/month (Basic, billed annually), $39/user/month (Standard), $99/user/month (Premium), Enterprise custom.
Typeform
specializedEngaging, interactive forms that increase response rates for restaurant satisfaction surveys and feedback.
Conversational form logic that simulates a natural chat, making feedback collection feel effortless and fun
Typeform is a versatile online form builder specializing in conversational, interactive surveys and feedback tools that prioritize user engagement over traditional forms. For restaurant feedback, it enables the creation of visually appealing, mobile-friendly questionnaires to collect customer opinions on food, service, ambiance, and more via links, QR codes, or embeds. Its logic branching and customization options make surveys feel personalized, potentially boosting completion rates in a post-visit or on-site context.
Pros
- Highly engaging, conversational interface increases survey completion rates
- Extremely intuitive drag-and-drop builder with strong mobile optimization
- Robust integrations with tools like Zapier, Google Sheets, and email platforms
Cons
- Lacks restaurant-specific features like POS integration or table-level feedback tracking
- Advanced analytics and reporting require higher pricing tiers
- Not optimized for high-volume, real-time feedback common in busy restaurants
Best For
Restaurants seeking modern, visually stunning feedback forms to enhance customer engagement without complex setup.
Pricing
Free plan limited; paid plans start at $25/month (Basic) up to $83/month (Business) billed annually, with usage-based pricing for high volume.
AskNicely
specializedNPS-focused tool that automates feedback requests and review generation for restaurants.
Automated 'action alerts' that instantly notify staff via SMS or app about low scores for rapid response.
AskNicely is a customer experience platform focused on Net Promoter Score (NPS) surveys, allowing restaurants to gather post-visit feedback via SMS, email, or web links directly from diners. It provides real-time alerts for negative responses, automated follow-ups, and tools to convert promoters into online reviewers. The software integrates with CRM and POS systems to help restaurant managers act quickly on feedback and improve service quality.
Pros
- Real-time feedback alerts enable immediate issue resolution
- Seamless integrations with popular POS and CRM tools
- Strong NPS benchmarking and analytics dashboards
Cons
- Limited templates tailored specifically for restaurant scenarios
- Pricing can be steep for single-location independents
- Customization options for surveys are somewhat basic
Best For
Mid-sized restaurant chains or multi-location operators seeking scalable NPS-driven feedback management.
Pricing
Custom quote-based pricing, typically starting at $299/month for small teams with per-response or per-location add-ons.
Conclusion
The reviewed tools showcase varied strengths, from AI-driven real-time feedback to omnichannel survey solutions, each tailored to address unique restaurant needs. At the top, Birdeye leads with its comprehensive AI-powered platform that unifies feedback collection, review management, and experience enhancement. Meanwhile, ReviewTrackers and Podium stand as strong alternatives, excelling in wide review aggregation and streamlined messaging, respectively, ensuring no matter the priority, there’s a fit for every operation.
Don’t miss out on transforming your restaurant’s guest experience—begin with Birdeye, the top-rated tool for real-time insights and effective reputation management, and start building stronger connections with your customers today.
Tools Reviewed
All tools were independently evaluated for this comparison