Quick Overview
- 1#1: TeamViewer - Provides secure remote access, control, file transfer, and real-time troubleshooting across devices worldwide.
- 2#2: AnyDesk - Delivers ultra-fast remote desktop access with low latency for efficient troubleshooting and support sessions.
- 3#3: Splashtop - Offers high-performance remote support, access, and collaboration tools with strong security features.
- 4#4: Zoho Assist - Enables unattended and attended remote support with integrated chat, file transfer, and multi-monitor support.
- 5#5: ConnectWise Control - Streamlines IT remote support with screen sharing, remote control, and session management for teams.
- 6#6: GoTo Resolve - Powers remote troubleshooting with diagnostics, patching, and secure access for IT professionals.
- 7#7: BeyondTrust Remote Support - Secures privileged remote access with session monitoring, auditing, and jump client capabilities.
- 8#8: Dameware Remote Everywhere - Facilitates cross-platform remote control, scripting, and support from any device including mobile.
- 9#9: ISL Online - Provides secure remote desktop, support, and meeting tools compliant with global privacy standards.
- 10#10: Remote Utilities - Supports unattended remote access, file transfer, and troubleshooting with viewer-side hosting options.
Tools were selected based on a rigorous evaluation of features (e.g., secure control, diagnostics), reliability (consistent cross-device performance), user-friendliness (intuitive interfaces), and overall value (scalability and cost-effectiveness), ensuring only the most impactful options are included.
Comparison Table
Remote troubleshooting is a key solution for efficient technical issue resolution, and navigating the range of tools available can be simplified with this comparison. It features popular options like TeamViewer, AnyDesk, Splashtop, Zoho Assist, and ConnectWise Control, examining their core capabilities, pricing structures, and best-use cases to help readers identify the right fit for their needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | TeamViewer Provides secure remote access, control, file transfer, and real-time troubleshooting across devices worldwide. | enterprise | 9.7/10 | 9.8/10 | 9.6/10 | 9.2/10 |
| 2 | AnyDesk Delivers ultra-fast remote desktop access with low latency for efficient troubleshooting and support sessions. | enterprise | 9.3/10 | 9.2/10 | 9.6/10 | 8.8/10 |
| 3 | Splashtop Offers high-performance remote support, access, and collaboration tools with strong security features. | enterprise | 8.7/10 | 9.0/10 | 9.2/10 | 8.5/10 |
| 4 | Zoho Assist Enables unattended and attended remote support with integrated chat, file transfer, and multi-monitor support. | enterprise | 8.7/10 | 8.8/10 | 9.2/10 | 9.0/10 |
| 5 | ConnectWise Control Streamlines IT remote support with screen sharing, remote control, and session management for teams. | enterprise | 8.6/10 | 9.2/10 | 8.4/10 | 8.0/10 |
| 6 | GoTo Resolve Powers remote troubleshooting with diagnostics, patching, and secure access for IT professionals. | enterprise | 8.6/10 | 9.1/10 | 8.4/10 | 8.0/10 |
| 7 | BeyondTrust Remote Support Secures privileged remote access with session monitoring, auditing, and jump client capabilities. | enterprise | 8.4/10 | 9.2/10 | 7.8/10 | 7.9/10 |
| 8 | Dameware Remote Everywhere Facilitates cross-platform remote control, scripting, and support from any device including mobile. | enterprise | 8.2/10 | 8.7/10 | 7.9/10 | 7.6/10 |
| 9 | ISL Online Provides secure remote desktop, support, and meeting tools compliant with global privacy standards. | enterprise | 8.2/10 | 8.5/10 | 8.0/10 | 7.8/10 |
| 10 | Remote Utilities Supports unattended remote access, file transfer, and troubleshooting with viewer-side hosting options. | enterprise | 8.2/10 | 8.5/10 | 7.8/10 | 8.7/10 |
Provides secure remote access, control, file transfer, and real-time troubleshooting across devices worldwide.
Delivers ultra-fast remote desktop access with low latency for efficient troubleshooting and support sessions.
Offers high-performance remote support, access, and collaboration tools with strong security features.
Enables unattended and attended remote support with integrated chat, file transfer, and multi-monitor support.
Streamlines IT remote support with screen sharing, remote control, and session management for teams.
Powers remote troubleshooting with diagnostics, patching, and secure access for IT professionals.
Secures privileged remote access with session monitoring, auditing, and jump client capabilities.
Facilitates cross-platform remote control, scripting, and support from any device including mobile.
Provides secure remote desktop, support, and meeting tools compliant with global privacy standards.
Supports unattended remote access, file transfer, and troubleshooting with viewer-side hosting options.
TeamViewer
enterpriseProvides secure remote access, control, file transfer, and real-time troubleshooting across devices worldwide.
Unattended access with persistent authorization for controlling devices without user intervention during troubleshooting sessions
TeamViewer is a leading remote access and control software that enables secure screen sharing, remote desktop control, and file transfer across multiple platforms including Windows, macOS, Linux, iOS, and Android. It excels in remote troubleshooting by providing unattended access, multi-monitor support, and integrated tools like VoIP chat, remote printing, and scripting for IT support tasks. Widely used by professionals for helpdesk operations, its robust encryption and ease of deployment make it a top choice for efficient remote assistance.
Pros
- Exceptional cross-platform support and mobile apps for versatile remote access
- Advanced security with end-to-end 256-bit AES encryption and two-factor authentication
- Quick and intuitive setup with ID/password sharing for instant connections
Cons
- Premium pricing for commercial use can be steep for small teams
- Occasional lag or disconnections on very slow networks
- Free version strictly limits commercial detection and may prompt upgrades
Best For
IT support teams and technicians needing reliable, secure remote troubleshooting for diverse devices and unattended access.
Pricing
Free for non-commercial personal use; business plans start at $49/month per user (billed annually) for Remote Access, up to $229/month for enterprise features.
AnyDesk
enterpriseDelivers ultra-fast remote desktop access with low latency for efficient troubleshooting and support sessions.
DeskRT codec delivering up to 60 fps and sub-16ms latency for seamless remote sessions
AnyDesk is a high-performance remote desktop software designed for secure remote access and control across Windows, macOS, Linux, Android, and iOS devices. It enables IT professionals to troubleshoot issues remotely by providing screen sharing, file transfer, remote printing, and unattended access capabilities. Renowned for its low latency and high frame rates, AnyDesk uses a proprietary DeskRT codec to deliver smooth performance even over low-bandwidth connections, making it a top choice for real-time support sessions.
Pros
- Exceptionally low latency and high frame rates for fluid remote control
- Broad cross-platform support including mobile devices
- Strong security with TLS 1.3 encryption and two-factor authentication
Cons
- Free version restricted for commercial use with watermarks
- Higher pricing for team and enterprise plans
- Limited advanced scripting compared to some competitors
Best For
IT support teams and remote technicians who prioritize speed and reliability in troubleshooting sessions.
Pricing
Free for personal use; paid plans start at $10.99/user/month (Lite), with Standard ($20.90) and Advanced ($50.90) tiers for professional features.
Splashtop
enterpriseOffers high-performance remote support, access, and collaboration tools with strong security features.
High-fidelity streaming at up to 60 FPS with minimal latency, outperforming many competitors in real-time control
Splashtop is a high-performance remote access and support platform that enables IT teams to securely connect to and control remote devices for troubleshooting. It supports unattended access, multi-monitor handling, file transfers, and integrated chat/voice tools across Windows, Mac, Linux, iOS, and Android. Ideal for remote support scenarios, it emphasizes speed, security with end-to-end encryption and 2FA, and scalability for businesses and MSPs.
Pros
- Exceptional low-latency performance for smooth 4K remote sessions
- Strong security features including AES-256 encryption and compliance with GDPR/HIPAA
- Intuitive interface with quick deployment and cross-platform compatibility
Cons
- Advanced reporting and automation limited to higher tiers
- No built-in scripting or advanced API in base plans
- Customer support response times can vary for non-enterprise users
Best For
IT support teams and MSPs seeking fast, reliable remote troubleshooting for diverse device fleets.
Pricing
Business plans start at $5/user/month (billed annually); Remote Support tiers from $199/year for solo techs up to custom enterprise pricing.
Zoho Assist
enterpriseEnables unattended and attended remote support with integrated chat, file transfer, and multi-monitor support.
Unattended access across 10+ platforms including mobile devices and Hyper-V servers
Zoho Assist is a cloud-based remote support tool that enables technicians to securely access and control customer devices for troubleshooting via attended or unattended sessions. It supports cross-platform compatibility including Windows, Mac, Linux, iOS, Android, and even Raspberry Pi, with features like file transfer, multi-monitor handling, integrated chat, and session recording. The software streamlines IT support by allowing quick connections without complex setups, making it suitable for remote diagnostics and maintenance.
Pros
- Cross-platform support for desktops, mobiles, and servers
- Free plan available with robust basic features
- Seamless integration with Zoho's ecosystem like CRM and Desk
Cons
- Limited advanced automation and scripting options
- Reporting features are basic in lower tiers
- Occasional lag in high-latency networks
Best For
SMB IT teams and support technicians seeking affordable, user-friendly remote access with Zoho integrations.
Pricing
Free plan for basic use; paid plans start at $10/technician/month (Standard), $14 (Professional), $19 (Enterprise), billed annually.
ConnectWise Control
enterpriseStreamlines IT remote support with screen sharing, remote control, and session management for teams.
Mesh Central integration for centralized management of unlimited endpoints without per-device licensing
ConnectWise Control is a comprehensive remote access and support platform designed for IT professionals and managed service providers to troubleshoot and manage endpoints remotely. It offers features like unattended access, screen sharing, file transfer, remote printing, and multi-session support for efficient issue resolution. The software integrates seamlessly with ticketing systems and RMM tools, making it ideal for proactive IT support workflows.
Pros
- Robust unattended access for quick remote connections
- Strong security features including end-to-end encryption and two-factor authentication
- Scalable for teams with multi-monitor support and session recording
Cons
- Higher pricing tiers can be costly for small teams
- Steeper learning curve for advanced customization options
- Occasional performance lags on low-bandwidth connections
Best For
Managed service providers and IT departments handling high volumes of remote support tickets.
Pricing
Starts at $29/user/month for Solo plan (billed annually), with Team ($36/user), Corporate ($48/user), and Enterprise (custom) options scaling by features and users.
GoTo Resolve
enterprisePowers remote troubleshooting with diagnostics, patching, and secure access for IT professionals.
Augmented Reality (AR) guidance for visual, hands-free instructions during support sessions
GoTo Resolve is a comprehensive remote troubleshooting platform that enables IT support teams to securely access and control customer devices from anywhere. It provides tools for diagnostics, file transfer, unattended access, live chat, and augmented reality (AR) guidance to resolve issues efficiently. Supporting Windows, Mac, Linux, iOS, and Android, it's designed for both ad-hoc and proactive support scenarios across enterprises and MSPs.
Pros
- Rich feature set including advanced diagnostics, scripting, and AR guidance
- Strong security with end-to-end encryption and compliance (SOC 2, HIPAA)
- Scalable for teams with multi-technician support and integrations
Cons
- Higher pricing compared to lighter alternatives
- Steeper learning curve for advanced features like scripting
- Performance can vary with poor internet connections
Best For
Enterprise IT teams and MSPs requiring robust, secure remote support for complex troubleshooting across diverse devices.
Pricing
Starts at $108/user/month (billed annually) for Individual plan; Team and Enterprise tiers scale up with more features and users.
BeyondTrust Remote Support
enterpriseSecures privileged remote access with session monitoring, auditing, and jump client capabilities.
Jump technology for agentless or lightweight persistent access to endpoints, including air-gapped and OT environments
BeyondTrust Remote Support is an enterprise-grade remote troubleshooting platform designed for secure IT support and remote access. It enables technicians to perform screen sharing, file transfers, chat, remote commands, and unattended access via Jump Clients across Windows, Mac, Linux, and even OT/IoT devices. The solution emphasizes privileged access management with session recording, granular auditing, and compliance features for regulated industries.
Pros
- Enterprise-level security with PAM integration and session forensics
- Jump Clients for seamless unattended access without VPN
- Extensive integrations with ITSM tools like ServiceNow and robust API support
Cons
- High cost unsuitable for small teams or individuals
- Complex initial setup and steep learning curve
- Interface feels dated compared to consumer alternatives
Best For
Enterprise IT departments and MSPs requiring compliant, secure remote troubleshooting at scale.
Pricing
Quote-based; starts at ~$2,500 per concurrent technician/year for standard editions, scales with features and volume.
Dameware Remote Everywhere
enterpriseFacilitates cross-platform remote control, scripting, and support from any device including mobile.
Cloud relay broker for firewall/NAT traversal enabling instant remote access without port forwarding or VPN setup
Dameware Remote Everywhere is a cloud-based remote access and support tool from SolarWinds, enabling IT professionals to securely connect to and troubleshoot endpoints on Windows, Mac, Linux, and mobile devices. It supports both on-demand and unattended access modes, bypassing firewalls and NAT without requiring VPNs or port forwarding via its relay broker. Key capabilities include remote control, file transfer, chat, scripting, and multi-monitor support for efficient issue resolution.
Pros
- Cross-platform compatibility including mobile devices
- Reliable unattended access without infrastructure changes
- Robust security with end-to-end encryption and Active Directory integration
Cons
- Subscription pricing can be costly for small teams
- Steeper learning curve for advanced scripting and customization
- Occasional connectivity issues reported in high-latency environments
Best For
Mid-sized IT support teams requiring secure, agentless remote access across diverse endpoints without VPN dependencies.
Pricing
Per-technician subscription starting at ~$15/month (annual billing ~$600/year per tech); scales with concurrent users and advanced features.
ISL Online
enterpriseProvides secure remote desktop, support, and meeting tools compliant with global privacy standards.
Pure HTML5 browser-based access allowing instant sessions without plugins or software downloads on the technician side
ISL Online is a versatile remote access and support platform designed for secure remote troubleshooting, control, and collaboration across desktops, laptops, and mobile devices. It offers attended and unattended access modes, file transfer, live chat, voice/video, and screen sharing with end-to-end encryption. Widely used by IT support teams and MSPs, it emphasizes compliance with standards like GDPR, HIPAA, and ISO 27001 for enterprise-grade security.
Pros
- Robust security with end-to-end AES 256-bit encryption and multi-factor authentication
- Broad cross-platform support including Windows, macOS, Linux, iOS, and Android
- Fast deployment with HTML5 web access requiring no client-side installation for support sessions
Cons
- Pricing scales quickly for multiple concurrent sessions, less ideal for small teams
- User interface feels somewhat dated compared to modern competitors
- Limited native integrations with ticketing systems like Zendesk or ServiceNow
Best For
Mid-sized IT support teams and MSPs requiring secure, compliant remote access for troubleshooting diverse devices.
Pricing
Subscription starts at €29/month for 1 concurrent session (Starter plan), scaling to €99+/month for higher concurrency; pay-per-minute options available from €0.50/minute.
Remote Utilities
enterpriseSupports unattended remote access, file transfer, and troubleshooting with viewer-side hosting options.
Portable host deployment allowing instant remote access from USB without installation
Remote Utilities is a versatile remote access and control software designed for IT support and troubleshooting, enabling secure connections to Windows, macOS, Linux, and Android devices. It offers unattended and on-demand access modes, along with features like screen sharing, file transfer, remote shell, and inventory reporting. The tool supports multiple deployment options, including direct connections, cloud relay, and portable hosts, making it suitable for both personal and professional use.
Pros
- Comprehensive cross-platform support including Linux and Android
- Generous free tier for up to 10 computers
- Multiple connection methods without requiring port forwarding
Cons
- Dated user interface that feels clunky
- Limited native mobile app functionality for full control
- Advanced features locked behind higher-tier plans
Best For
Small IT teams or freelancers needing affordable, reliable remote troubleshooting without complex setup.
Pricing
Free for up to 10 computers; paid plans start at $24.95/year for 10 computers, scaling to $499.95/year for 200+ with enterprise options.
Conclusion
The top remote troubleshooting tools stand out for their unique strengths, with TeamViewer leading as the top choice, offering secure, cross-device access and seamless global troubleshooting. Close behind, AnyDesk impresses with ultra-fast, low-latency performance, while Splashtop excels with high performance and strong security, catering to varied needs. Collectively, these tools provide exceptional solutions, each suited to different user requirements.
Don’t miss out—start with TeamViewer to experience its comprehensive, secure, and versatile troubleshooting capabilities, designed to streamline issues efficiently from any device or location.
Tools Reviewed
All tools were independently evaluated for this comparison