Quick Overview
- 1#1: TeamViewer - Provides secure remote access, control, file transfer, and collaboration tools for IT support across all platforms.
- 2#2: Splashtop - Delivers fast remote desktop access, SOS support sessions, and unattended remote control for technicians.
- 3#3: Zoho Assist - Offers attended and unattended remote support with voice/chat, file transfer, and multi-monitor handling.
- 4#4: AnyDesk - Enables low-latency remote desktop connections for quick troubleshooting and support sessions worldwide.
- 5#5: GoTo Resolve - Combines remote access, ticketing, patching, and diagnostics for comprehensive IT support workflows.
- 6#6: ConnectWise Control - Provides cloud-based remote monitoring, access, and session management for MSPs and IT teams.
- 7#7: ISL Online - Supports secure remote desktop, mobile access, and group sessions with strong encryption.
- 8#8: Remote Utilities - Offers free self-hosted remote desktop software with advanced features for technical support.
- 9#9: Dameware Remote Support - Delivers on-premises and cloud remote control, scripting, and inventory for IT administrators.
- 10#10: BeyondTrust Remote Support - Ensures privileged remote access with granular permissions, recording, and compliance auditing.
We ranked tools based on core functionality—including security, connectivity, and collaboration—along with performance, ease of use, and value, ensuring the list reflects both robustness and practicality for diverse IT needs.
Comparison Table
This comparison table examines popular remote tech support software options, such as TeamViewer, Splashtop, Zoho Assist, AnyDesk, GoTo Resolve, and more, to highlight their unique strengths and suitability for diverse use cases. Readers will discover key features, usability differences, and practical considerations to make informed choices for efficient remote assistance needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | TeamViewer Provides secure remote access, control, file transfer, and collaboration tools for IT support across all platforms. | enterprise | 9.5/10 | 9.8/10 | 9.6/10 | 8.7/10 |
| 2 | Splashtop Delivers fast remote desktop access, SOS support sessions, and unattended remote control for technicians. | enterprise | 9.2/10 | 9.1/10 | 9.4/10 | 9.3/10 |
| 3 | Zoho Assist Offers attended and unattended remote support with voice/chat, file transfer, and multi-monitor handling. | enterprise | 8.8/10 | 8.9/10 | 9.2/10 | 9.0/10 |
| 4 | AnyDesk Enables low-latency remote desktop connections for quick troubleshooting and support sessions worldwide. | specialized | 8.6/10 | 8.4/10 | 9.3/10 | 8.1/10 |
| 5 | GoTo Resolve Combines remote access, ticketing, patching, and diagnostics for comprehensive IT support workflows. | enterprise | 8.6/10 | 9.1/10 | 8.4/10 | 8.0/10 |
| 6 | ConnectWise Control Provides cloud-based remote monitoring, access, and session management for MSPs and IT teams. | enterprise | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 7 | ISL Online Supports secure remote desktop, mobile access, and group sessions with strong encryption. | enterprise | 8.6/10 | 8.9/10 | 8.3/10 | 8.2/10 |
| 8 | Remote Utilities Offers free self-hosted remote desktop software with advanced features for technical support. | specialized | 8.3/10 | 8.7/10 | 7.9/10 | 9.1/10 |
| 9 | Dameware Remote Support Delivers on-premises and cloud remote control, scripting, and inventory for IT administrators. | enterprise | 8.4/10 | 9.0/10 | 8.0/10 | 7.7/10 |
| 10 | BeyondTrust Remote Support Ensures privileged remote access with granular permissions, recording, and compliance auditing. | enterprise | 8.6/10 | 9.4/10 | 7.7/10 | 8.0/10 |
Provides secure remote access, control, file transfer, and collaboration tools for IT support across all platforms.
Delivers fast remote desktop access, SOS support sessions, and unattended remote control for technicians.
Offers attended and unattended remote support with voice/chat, file transfer, and multi-monitor handling.
Enables low-latency remote desktop connections for quick troubleshooting and support sessions worldwide.
Combines remote access, ticketing, patching, and diagnostics for comprehensive IT support workflows.
Provides cloud-based remote monitoring, access, and session management for MSPs and IT teams.
Supports secure remote desktop, mobile access, and group sessions with strong encryption.
Offers free self-hosted remote desktop software with advanced features for technical support.
Delivers on-premises and cloud remote control, scripting, and inventory for IT administrators.
Ensures privileged remote access with granular permissions, recording, and compliance auditing.
TeamViewer
enterpriseProvides secure remote access, control, file transfer, and collaboration tools for IT support across all platforms.
QuickSupport module allowing one-time remote sessions via a simple ID share, no installation required on the helped device
TeamViewer is a leading remote access and support software that enables secure remote control of computers and devices across multiple platforms, including Windows, macOS, Linux, iOS, and Android. It facilitates file transfers, chat, screen sharing, and unattended access, making it ideal for IT professionals providing tech support. With robust security features like end-to-end encryption and two-factor authentication, it ensures safe connections even over the internet.
Pros
- Exceptional cross-platform support for desktops, mobiles, and servers
- Strong security with end-to-end encryption and compliance certifications
- Intuitive QuickSupport for instant access without client-side installation
Cons
- Commercial licensing can be expensive for small teams or high-volume use
- Occasional performance lag on low-bandwidth or resource-constrained devices
- Free version may prompt upgrades during suspected commercial activity
Best For
Professional IT support teams and remote technicians needing reliable, secure access to client devices worldwide.
Pricing
Free for personal/non-commercial use; commercial plans start at $24.90/month per user (annual billing) for basic remote access, with higher tiers up to $118.90/month for advanced features.
Splashtop
enterpriseDelivers fast remote desktop access, SOS support sessions, and unattended remote control for technicians.
Splashtop SOS for instant, browser-based support sessions without requiring client-side installation
Splashtop is a high-performance remote desktop and support software designed for IT professionals and tech support teams to securely access and control devices remotely across Windows, Mac, Linux, iOS, Android, and Chromebook platforms. It provides essential tools like unattended access, file transfer, multi-monitor support, remote wake-on-LAN, and integrated chat for efficient troubleshooting. Splashtop stands out with its Splashtop SOS feature for instant, no-install support sessions via a simple link.
Pros
- Exceptional speed and low latency for smooth remote sessions
- Strong security with AES-256 encryption, 2FA, and device authentication
- Affordable pricing with support for unlimited endpoints on paid plans
Cons
- Free version limited to personal use with restrictions
- Advanced reporting and scripting require higher-tier plans
- Mobile app performance can lag on very slow networks
Best For
IT support teams and MSPs handling multiple clients who need fast, secure remote access without breaking the bank.
Pricing
Starts at $299/user/year for Solo Remote Support (unlimited endpoints), $479/user/year for Performance plan, with team and enterprise options scaling up; 7-day free trial available.
Zoho Assist
enterpriseOffers attended and unattended remote support with voice/chat, file transfer, and multi-monitor handling.
Seamless multi-technician collaboration and voice/video integration in a single session for efficient team-based troubleshooting
Zoho Assist is a cloud-based remote support platform designed for IT teams and MSPs to provide instant attended and unattended access to customer devices across Windows, Mac, Linux, iOS, Android, and even Raspberry Pi. It offers features like screen sharing, file transfer, integrated chat, voice/video calls, remote printing, and a diagnostic toolbox for troubleshooting. With robust security including AES-256 encryption and compliance with standards like GDPR and HIPAA, it's built for efficient remote tech support workflows, especially within the Zoho ecosystem.
Pros
- Intuitive interface with one-click session starts and no client installation for attended support
- Strong security features and cross-platform compatibility including mobile and IoT devices
- Cost-effective with a robust free plan and scalable pricing for teams
Cons
- Reporting and analytics lack depth compared to enterprise competitors
- Occasional performance hiccups in low-bandwidth environments
- Advanced features like AR support and custom integrations limited to higher tiers
Best For
Small to mid-sized IT support teams and MSPs needing affordable, easy remote access with Zoho CRM/Desk integration.
Pricing
Free plan for basic use; paid tiers start at $10/technician/month (Remote Support), $15 for Unattended Access, billed annually with custom enterprise options.
AnyDesk
specializedEnables low-latency remote desktop connections for quick troubleshooting and support sessions worldwide.
DeskRT codec delivering ultra-low latency and high frame rates for smooth remote control
AnyDesk is a lightweight remote desktop software that enables secure, high-speed access and control of remote computers across multiple platforms including Windows, macOS, Linux, Android, and iOS. It is designed for remote tech support, allowing technicians to view screens, transfer files, and perform maintenance tasks with minimal latency using its proprietary DeskRT codec. The tool supports unattended access and features robust security like end-to-end encryption, making it suitable for IT professionals handling support sessions efficiently.
Pros
- Exceptional low-latency performance even on low-bandwidth connections
- Broad cross-platform compatibility and mobile support
- Quick setup with simple ID/password sharing for instant access
Cons
- Free version imposes session limits and prohibits commercial use
- Advanced features like custom client branding require higher-tier plans
- Occasional connectivity issues reported in unstable networks
Best For
IT support technicians and remote workers needing fast, reliable access to client machines without complex setup.
Pricing
Free for personal/non-commercial use; paid plans start at $10.99/user/month (Lite), $20.99 (Standard), up to Enterprise custom pricing.
GoTo Resolve
enterpriseCombines remote access, ticketing, patching, and diagnostics for comprehensive IT support workflows.
Augmented Reality (AR) Show & Share for visual, hands-free guidance during support sessions
GoTo Resolve is a robust remote support software that enables IT teams to securely access and control customer devices remotely for troubleshooting and maintenance. It offers both attended and unattended access across Windows, macOS, Linux, iOS, and Android platforms, with built-in diagnostics, file transfer, chat, and scripting tools. The platform emphasizes enterprise-grade security, compliance, and scalability for MSPs and internal IT support.
Pros
- Comprehensive multi-platform support including mobile and AR guidance
- Advanced diagnostics, patching, and automation tools
- Strong security features like AES-256 encryption and HIPAA compliance
Cons
- Higher pricing compared to consumer-grade alternatives
- Steeper learning curve for advanced scripting and integrations
- Performance can vary with poor network conditions
Best For
Mid-sized IT departments and MSPs requiring scalable, secure remote support with enterprise features.
Pricing
Starts at $108 per technician/month (billed annually) for standard plan; higher tiers up to $165+ with add-ons like AR and patching.
ConnectWise Control
enterpriseProvides cloud-based remote monitoring, access, and session management for MSPs and IT teams.
On-premises self-hosting for complete control over data sovereignty and security
ConnectWise Control is a robust remote support platform designed for IT professionals and MSPs, offering attended and unattended remote access, screen sharing, file transfer, and live chat capabilities. It supports multi-monitor sessions, scripting, and mobile device access, with seamless integration into ConnectWise's PSA ecosystem. The tool excels in high-volume support environments, providing reliable performance and customizable host pages for quick session initiation.
Pros
- Self-hosted deployment option for enhanced data security and compliance
- Advanced features like multi-session handling and scripting for efficient support
- Strong integrations with ticketing systems and MSP tools
Cons
- Higher pricing compared to consumer-grade alternatives
- Steeper learning curve for advanced configurations
- Occasional performance hiccups in low-bandwidth scenarios
Best For
Managed Service Providers (MSPs) and enterprise IT teams needing scalable, secure remote support with on-premises hosting.
Pricing
Starts at $29 per technician/month for Standard (cloud); Premium at $49/month; self-hosted licensing from $1,200/year plus support.
ISL Online
enterpriseSupports secure remote desktop, mobile access, and group sessions with strong encryption.
ISL Light's no-install web launcher for instant support sessions without client software
ISL Online is a robust remote support software platform designed for IT professionals, enabling secure remote access, screen sharing, and control of desktops, servers, and mobile devices across Windows, macOS, Linux, iOS, and Android. It supports both attended and unattended access modes, with features like file transfer, voice/video chat, session recording, and multi-monitor handling. The solution emphasizes enterprise-grade security, including AES-256 encryption, two-factor authentication, and compliance with standards like GDPR and HIPAA.
Pros
- Enterprise-level security with AES-256 encryption and advanced authentication
- Excellent cross-platform compatibility including mobile devices
- Reliable performance with low latency and multi-monitor support
Cons
- User interface feels somewhat dated compared to modern competitors
- Pricing can be steep for small teams or individuals
- Limited free tier and fewer third-party integrations
Best For
Mid-sized IT teams and MSPs requiring secure, reliable remote support across diverse devices.
Pricing
Starts at $29.95/month for Solo (1 technician); Pro at $49.95/month (unlimited sessions); enterprise custom pricing with pay-per-use options available.
Remote Utilities
specializedOffers free self-hosted remote desktop software with advanced features for technical support.
Multiple host deployment modes (portable app, Windows service, MSI installer) enabling seamless unattended access in diverse environments.
Remote Utilities is a versatile remote access and control software tailored for IT support, allowing technicians to connect to remote computers via unattended access, screen sharing, and remote control without needing port forwarding. It supports multiple platforms including Windows, macOS, Linux viewers, and mobile apps for iOS and Android. Key capabilities include file transfer, remote printing, text/voice chat, and advanced scripting for automated support tasks.
Pros
- Generous free edition supporting up to 10 host computers indefinitely
- Cross-platform compatibility with robust mobile and Linux viewer support
- Flexible deployment options like portable EXE and MSI for quick setup
Cons
- Outdated interface that feels clunky compared to modern competitors
- Free tier limits scalability for larger teams
- Relay connections can introduce minor latency in some scenarios
Best For
Freelance IT technicians and small support teams seeking affordable, feature-rich remote access without subscription lock-in.
Pricing
Free for 1 viewer + 10 hosts; paid plans from $24.95/year (50 hosts) to $499.95/year (unlimited), with lifetime licenses available.
Dameware Remote Support
enterpriseDelivers on-premises and cloud remote control, scripting, and inventory for IT administrators.
Central Server enabling secure, firewall-friendly access for multiple technicians with full session management and no VPN needed
Dameware Remote Support by SolarWinds is an on-premises remote access and support solution designed for IT professionals to troubleshoot and manage endpoints securely. It provides tools for remote control, shell access, file transfer, registry editing, Active Directory integration, and system diagnostics across Windows, Mac, and Linux. The Central Server architecture allows multiple technicians to collaborate without VPNs, with session recording and auditing for compliance.
Pros
- Comprehensive suite of remote tools including shell, file transfer, and AD management
- Secure Central Server for multi-tech collaboration and auditing
- Strong support for enterprise environments with scripting and multi-platform compatibility
Cons
- High cost per technician license
- On-premises setup requires IT expertise and infrastructure
- Interface can feel dated compared to modern cloud alternatives
Best For
Enterprise IT teams seeking robust, secure, on-premises remote support without cloud reliance.
Pricing
Per-technician licensing starting at ~$57/user/month (billed annually); contact sales for exact quotes and tiers.
BeyondTrust Remote Support
enterpriseEnsures privileged remote access with granular permissions, recording, and compliance auditing.
Integrated Privileged Access Management (PAM) that combines remote support with just-in-time elevation and credential vaulting for zero-trust security
BeyondTrust Remote Support is an enterprise-grade remote access and support platform designed for secure IT helpdesk operations. It provides technicians with tools for remote control, screen sharing, file transfer, and chat across Windows, macOS, Linux, and mobile devices. The solution emphasizes security through session monitoring, granular permissions, two-factor authentication, and compliance with standards like GDPR, HIPAA, and PCI-DSS.
Pros
- Exceptional security features including session recording, auditing, and zero-standing privilege access
- Robust integrations with ITSM tools like ServiceNow and Active Directory
- Supports both attended and unattended access with Jump Clients for quick endpoint connectivity
Cons
- High pricing suitable mainly for enterprises, less ideal for SMBs
- Steeper learning curve and complex initial setup
- Interface can feel overwhelming for casual users
Best For
Large enterprises and regulated industries needing compliant, secure remote support with advanced privilege controls.
Pricing
Custom enterprise pricing starting at around $3,000-$5,000 annually per technician or concurrent session, with volume discounts.
Conclusion
The top 10 remote tech support tools each bring unique strengths, but TeamViewer leads as the standout choice, offering comprehensive security, cross-platform support, and robust collaboration features. Splashtop and Zoho Assist closely follow, with Splashtop excelling in fast access and Zoho Assist shine in multi-monitor handling, serving as excellent alternatives for varied needs.
Don’t miss out on the top-ranked tool—try TeamViewer today to simplify remote support, enhance efficiency, and keep your operations running smoothly.
Tools Reviewed
All tools were independently evaluated for this comparison