Quick Overview
- 1#1: TeamViewer - Enables secure remote access, control, and real-time support for PCs and devices across platforms with features like file transfer and unattended access.
- 2#2: AnyDesk - Provides high-speed, low-latency remote desktop access and support for PCs with strong security and cross-platform compatibility.
- 3#3: Zoho Assist - Offers unattended remote support, screen sharing, and chat for IT teams with affordable pricing and mobile app integration.
- 4#4: Splashtop - Delivers fast remote desktop access and support for business use with high-performance streaming and robust security features.
- 5#5: GoTo Resolve - Provides advanced remote support, diagnostics, and patching tools for IT professionals with enterprise-grade security and automation.
- 6#6: ConnectWise Control - Facilitates secure remote access and session management for MSPs and IT support teams with integration into broader RMM workflows.
- 7#7: BeyondTrust Remote Support - Offers privileged access management and secure remote support with audit trails, compliance features, and jump client deployment.
- 8#8: Dameware Remote Support - Delivers on-demand remote control, Active Directory management, and troubleshooting tools for Windows environments.
- 9#9: ISL Online - Provides secure remote desktop sessions, file transfer, and video chat for support with customizable branding and API integration.
- 10#10: RealVNC Connect - Enables reliable remote desktop viewing and control with end-to-end encryption and multi-platform support for professional use.
These tools were selected through rigorous evaluation, prioritizing performance (speed and latency), comprehensive feature sets (security, unattended access, integration), user-friendly design, and long-term value to meet the demands of both small businesses and enterprise environments.
Comparison Table
Remote PC support software is essential for efficient technical assistance, and this comparison table examines top tools like TeamViewer, AnyDesk, Zoho Assist, Splashtop, and GoTo Resolve. It breaks down key features, usability, and practicality to help readers identify the best fit for their specific needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | TeamViewer Enables secure remote access, control, and real-time support for PCs and devices across platforms with features like file transfer and unattended access. | enterprise | 9.6/10 | 9.8/10 | 9.7/10 | 9.2/10 |
| 2 | AnyDesk Provides high-speed, low-latency remote desktop access and support for PCs with strong security and cross-platform compatibility. | enterprise | 9.3/10 | 9.5/10 | 9.8/10 | 9.0/10 |
| 3 | Zoho Assist Offers unattended remote support, screen sharing, and chat for IT teams with affordable pricing and mobile app integration. | enterprise | 8.8/10 | 8.9/10 | 9.0/10 | 9.4/10 |
| 4 | Splashtop Delivers fast remote desktop access and support for business use with high-performance streaming and robust security features. | enterprise | 8.7/10 | 8.8/10 | 9.2/10 | 8.5/10 |
| 5 | GoTo Resolve Provides advanced remote support, diagnostics, and patching tools for IT professionals with enterprise-grade security and automation. | enterprise | 8.5/10 | 9.2/10 | 8.3/10 | 7.8/10 |
| 6 | ConnectWise Control Facilitates secure remote access and session management for MSPs and IT support teams with integration into broader RMM workflows. | enterprise | 8.7/10 | 9.2/10 | 8.1/10 | 8.0/10 |
| 7 | BeyondTrust Remote Support Offers privileged access management and secure remote support with audit trails, compliance features, and jump client deployment. | enterprise | 8.7/10 | 9.3/10 | 7.6/10 | 7.9/10 |
| 8 | Dameware Remote Support Delivers on-demand remote control, Active Directory management, and troubleshooting tools for Windows environments. | enterprise | 8.2/10 | 9.1/10 | 7.4/10 | 7.8/10 |
| 9 | ISL Online Provides secure remote desktop sessions, file transfer, and video chat for support with customizable branding and API integration. | enterprise | 8.4/10 | 8.6/10 | 8.8/10 | 8.0/10 |
| 10 | RealVNC Connect Enables reliable remote desktop viewing and control with end-to-end encryption and multi-platform support for professional use. | enterprise | 8.1/10 | 8.5/10 | 7.8/10 | 7.5/10 |
Enables secure remote access, control, and real-time support for PCs and devices across platforms with features like file transfer and unattended access.
Provides high-speed, low-latency remote desktop access and support for PCs with strong security and cross-platform compatibility.
Offers unattended remote support, screen sharing, and chat for IT teams with affordable pricing and mobile app integration.
Delivers fast remote desktop access and support for business use with high-performance streaming and robust security features.
Provides advanced remote support, diagnostics, and patching tools for IT professionals with enterprise-grade security and automation.
Facilitates secure remote access and session management for MSPs and IT support teams with integration into broader RMM workflows.
Offers privileged access management and secure remote support with audit trails, compliance features, and jump client deployment.
Delivers on-demand remote control, Active Directory management, and troubleshooting tools for Windows environments.
Provides secure remote desktop sessions, file transfer, and video chat for support with customizable branding and API integration.
Enables reliable remote desktop viewing and control with end-to-end encryption and multi-platform support for professional use.
TeamViewer
enterpriseEnables secure remote access, control, and real-time support for PCs and devices across platforms with features like file transfer and unattended access.
QuickSupport module for instant, lightweight remote access without full installation on the supported device
TeamViewer is a leading remote access and support software that allows users to securely control remote computers, transfer files, and share screens across Windows, macOS, Linux, iOS, and Android devices. It excels in IT support scenarios with features like unattended access, multi-monitor handling, and integrated VoIP chat. Widely trusted by millions, it provides robust tools for troubleshooting, remote maintenance, and collaboration without requiring complex setups.
Pros
- Cross-platform compatibility with all major OS including mobile
- Enterprise-grade security featuring 256-bit AES encryption and two-factor authentication
- Quick session setup via simple ID/password sharing, no port forwarding needed
Cons
- Commercial plans can be expensive for small teams
- Occasional performance issues on low-bandwidth connections
- Free version blocks suspected commercial use
Best For
IT support professionals and remote technicians needing reliable, secure access to client PCs for troubleshooting and maintenance.
Pricing
Free for personal/non-commercial use; business plans start at $49/month per user (billed annually).
AnyDesk
enterpriseProvides high-speed, low-latency remote desktop access and support for PCs with strong security and cross-platform compatibility.
DeskRT codec for unmatched low-latency performance on any connection
AnyDesk is a high-performance remote desktop software designed for seamless access and control of remote computers over the internet, making it perfect for IT support and remote assistance. It utilizes a proprietary DeskRT codec to deliver ultra-low latency and high frame rates, even on slow connections. The tool supports cross-platform compatibility across Windows, macOS, Linux, iOS, and Android, with features like unattended access, file transfer, and secure encryption.
Pros
- Exceptional speed and low latency for smooth remote control
- Intuitive interface with simple ID-based connections
- Robust security including TLS 1.3 and end-to-end encryption
Cons
- Professional pricing can be expensive for small teams
- Limited free version features for commercial use
- Occasional issues with firewalls or restricted networks
Best For
IT support technicians and remote helpdesk teams requiring fast, reliable access to client PCs.
Pricing
Free for personal use; paid plans start at $10.99/month (Solo) up to custom Enterprise pricing.
Zoho Assist
enterpriseOffers unattended remote support, screen sharing, and chat for IT teams with affordable pricing and mobile app integration.
Zero-install unattended access allowing instant remote control without end-user software downloads
Zoho Assist is a cloud-based remote support software designed for IT teams and helpdesks to provide attended and unattended remote access to PCs, Macs, and mobile devices. It enables screen sharing, remote control, file transfers, chat, and multi-technician collaboration with strong security features like end-to-end encryption and two-factor authentication. The tool supports cross-platform compatibility and integrates seamlessly within the Zoho ecosystem for enhanced workflow management.
Pros
- Affordable pricing with a robust free tier for small teams
- No client-side installation required for quick unattended access
- Cross-platform support including mobile devices and multi-monitor handling
Cons
- Advanced reporting and customization limited to higher tiers
- Occasional performance issues on very high-latency networks
- Integrations primarily focused on Zoho apps
Best For
Small to medium-sized IT support teams and MSPs needing cost-effective, easy-to-deploy remote PC access.
Pricing
Free plan available; paid plans start at $10 per technician/month (billed annually) for Standard, up to $19 for Enterprise.
Splashtop
enterpriseDelivers fast remote desktop access and support for business use with high-performance streaming and robust security features.
Ultra-responsive, high-frame-rate streaming that maintains quality even on bandwidth-limited connections
Splashtop is a high-performance remote desktop and support software that allows IT professionals to securely access, control, and troubleshoot PCs remotely from any device. It supports unattended access, on-demand support via SOS, file transfer, multi-monitor handling, and session recording for efficient remote PC support. With cross-platform compatibility across Windows, Mac, Linux, iOS, and Android, it delivers smooth HD streaming ideal for technical assistance and remote work.
Pros
- Exceptional speed and low-latency streaming for responsive remote sessions
- Strong security with 256-bit AES encryption and compliance features
- Straightforward deployment and intuitive interface for quick setup
Cons
- Limited free tier with restrictions on concurrent sessions
- Advanced features like multi-user support locked behind higher plans
- Occasional connectivity hiccups on unstable networks
Best For
IT support technicians and MSPs seeking fast, secure remote access for PC troubleshooting and maintenance.
Pricing
Business Access starts at $5/user/month (billed annually); Remote Support from $299/year for solo techs, scaling for teams; 7-day free trial available.
GoTo Resolve
enterpriseProvides advanced remote support, diagnostics, and patching tools for IT professionals with enterprise-grade security and automation.
Augmented Reality (AR) remote guidance for hands-free visual support instructions
GoTo Resolve is a robust remote PC support software that allows IT technicians to securely access, diagnose, and resolve issues on customer devices remotely. It supports attended and unattended access across Windows, Mac, Linux, iOS, and Android platforms, with tools for screen sharing, file transfer, diagnostics, and multi-monitor handling. The platform includes advanced features like AR-assisted support and integrated chat for efficient troubleshooting sessions.
Pros
- Comprehensive cross-platform support including mobile and AR features
- Advanced diagnostics, scripting, and unattended access for efficiency
- Strong security with AES-256 encryption and compliance certifications
Cons
- Higher pricing compared to some competitors
- Steeper learning curve for advanced customization
- Limited free trial and no perpetual licensing option
Best For
Mid-to-large IT support teams requiring enterprise-grade remote access and diagnostics tools.
Pricing
Starts at $108 per technician/month (billed annually) for Lite plan; scales to $145+ for Premium with advanced features.
ConnectWise Control
enterpriseFacilitates secure remote access and session management for MSPs and IT support teams with integration into broader RMM workflows.
Self-hosted/on-premise deployment for complete data sovereignty and compliance in regulated environments
ConnectWise Control is a robust remote support and access platform tailored for IT professionals, MSPs, and help desks, enabling secure unattended and on-demand remote connections to Windows, Mac, and Linux devices. It supports features like screen sharing, file transfer, remote printing, chat, voice/video calling, and session recording for efficient troubleshooting. The software excels in scalability with multi-session handling and integrates seamlessly with RMM and PSA tools for streamlined workflows.
Pros
- Highly reliable P2P mesh connections for fast access
- Extensive customization including branding and self-hosting
- Strong security with 2FA, granular permissions, and compliance support
Cons
- Pricing can be steep for solo technicians or small teams
- Interface feels cluttered with advanced options overwhelming for beginners
- Limited mobile app functionality compared to competitors
Best For
MSPs and enterprise IT teams requiring scalable, secure remote support with deep integrations.
Pricing
Starts at $29/technician/month for Solo (basic), $48 for Standard, $95 for Premium; enterprise self-hosted options with custom pricing.
BeyondTrust Remote Support
enterpriseOffers privileged access management and secure remote support with audit trails, compliance features, and jump client deployment.
AI r-Gap Jump Clients for secure, brokerless remote access without exposing credentials or requiring VPNs
BeyondTrust Remote Support is an enterprise-grade remote access and support platform that enables secure, attended and unattended remote control of endpoints for IT support tasks. It emphasizes compliance and security with features like session recording, real-time monitoring, credential injection, and integration with privilege access management tools. Designed primarily for large organizations, it supports Windows, macOS, Linux, and mobile devices while minimizing attack surfaces through ephemeral access methods.
Pros
- Exceptional security features including credential vaulting and jump technology
- Comprehensive auditing, reporting, and session forensics for compliance
- Scalable for large enterprises with multi-platform support and integrations
Cons
- Steep learning curve and complex initial setup
- High pricing unsuitable for small businesses or individuals
- Overkill for basic remote support needs with less intuitive UI
Best For
Enterprise IT teams in regulated industries needing secure, auditable remote support with privilege management.
Pricing
Custom enterprise pricing based on users/endpoints; typically starts at $3,000+ annually for small deployments, scaling up significantly.
Dameware Remote Support
enterpriseDelivers on-demand remote control, Active Directory management, and troubleshooting tools for Windows environments.
All-in-one admin toolkit combining remote control, scripting, and diagnostics in a single interface
Dameware Remote Support by SolarWinds is an on-premises remote access and support solution tailored for IT administrators to remotely control, diagnose, and manage Windows systems. It offers a suite of integrated tools including remote desktop, shell access, file transfer, registry editing, and performance monitoring. Designed for enterprise environments, it emphasizes security through self-hosted deployment and Active Directory integration, making it suitable for handling complex IT support without relying on cloud services.
Pros
- Comprehensive toolkit with 11+ admin tools for diagnostics and remediation
- Strong on-premises security and Active Directory integration
- Supports multi-monitor sessions and unattended access
Cons
- Steep learning curve for non-expert users
- Higher pricing compared to cloud alternatives
- Primarily Windows-focused with limited cross-platform support
Best For
Enterprise IT teams needing robust, secure on-premises remote support for Windows environments.
Pricing
Starts at $595 per technician annually; perpetual licenses from $1,295 with optional maintenance.
ISL Online
enterpriseProvides secure remote desktop sessions, file transfer, and video chat for support with customizable branding and API integration.
AlwaysOn unattended access for instant connections to remote devices without user intervention
ISL Online is a versatile remote support platform that allows technicians to remotely access, control, and troubleshoot PCs, servers, mobiles, and other devices via secure sessions. It supports on-demand assistance, unattended access, file transfers, chat, voice, and video communication without requiring complex firewall configurations. The tool is designed for IT support teams, helpdesks, and remote monitoring, with strong emphasis on cross-platform compatibility and enterprise-grade security.
Pros
- AES-256 encryption and two-factor authentication for top-tier security
- Broad cross-platform support including Windows, Mac, Linux, iOS, and Android
- Quick session setup with no port forwarding needed via cloud relay
Cons
- Pricing escalates quickly for multi-technician or advanced features
- Interface appears somewhat dated compared to newer competitors
- Limited customization options in lower-tier plans
Best For
IT support teams and helpdesks needing secure, reliable remote access for diverse devices in professional environments.
Pricing
Free limited plan; paid subscriptions start at €29/user/month for Pro, scaling to €99+ for enterprise with volume discounts.
RealVNC Connect
enterpriseEnables reliable remote desktop viewing and control with end-to-end encryption and multi-platform support for professional use.
Direct peer-to-peer connectivity for ultra-low latency without relying on central servers
RealVNC Connect is a mature remote access platform that provides secure, high-performance viewing and control of remote computers across Windows, macOS, Linux, Raspberry Pi, and mobile devices. It excels in both attended support sessions and unattended access for IT management, with features like file transfer, printing, and multi-monitor support. Widely used in enterprise environments, it prioritizes security and reliability over flashy interfaces.
Pros
- Enterprise-grade security with 256-bit AES encryption and multi-factor authentication
- Excellent cross-platform support and high-performance streaming on low bandwidth
- Flexible deployment options including direct peer-to-peer and cloud relay
Cons
- Subscription pricing is relatively high for small teams or individuals
- Initial setup requires some technical knowledge, especially for on-premises
- Free version is limited, pushing users toward paid plans quickly
Best For
IT support teams and enterprises requiring robust, secure remote access for professional PC support.
Pricing
Starts at $3.69/user/month (Lite), $5.99/user/month (Pro), with Enterprise custom pricing; free non-commercial viewer available.
Conclusion
The reviewed tools showcase varied strengths in remote support, from speed and security to enterprise integration. TeamViewer stands out as the top choice, offering seamless cross-platform access and robust features, while AnyDesk excels with low-latency performance and Zoho Assist impresses with affordability and mobile flexibility.
Ready to enhance your remote support experience? TeamViewer's comprehensive capabilities make it a standout—start using it today to simplify access, collaboration, and troubleshooting.
Tools Reviewed
All tools were independently evaluated for this comparison