Quick Overview
- 1#1: TeamViewer - Provides secure remote access, control, and support across multiple devices for IT professionals worldwide.
- 2#2: AnyDesk - Delivers ultra-low latency remote desktop access ideal for fast IT support sessions.
- 3#3: Splashtop - Offers high-performance remote support and unattended access with robust security features.
- 4#4: Zoho Assist - Enables affordable, browser-based remote support with unattended access and mobile compatibility.
- 5#5: ConnectWise Control - Customizable remote support platform designed for MSPs with session recording and integrations.
- 6#6: GoTo Resolve - Enterprise remote support tool featuring AI diagnostics and multi-technician collaboration.
- 7#7: BeyondTrust Remote Support - Provides privileged access management and secure remote support for high-security environments.
- 8#8: Dameware Remote Support - Comprehensive remote control and administration suite for IT helpdesks.
- 9#9: ISL Online - Web-based secure remote desktop and support solution with OCR chat translation.
- 10#10: RealVNC Connect - Professional VNC remote access software supporting cross-platform control and deployment.
Tools were chosen for their ability to deliver robust functionality, consistent performance, ease of use, and value, ensuring they cater to diverse needs, whether for individual professionals or enterprise-level MSPs.
Comparison Table
This comparison table showcases popular remote IT support software, such as TeamViewer, AnyDesk, Splashtop, Zoho Assist, and ConnectWise Control, to guide users in selecting the right tool. It outlines key features, pricing structures, and practical applications, ensuring readers can evaluate options based on their specific needs for remote troubleshooting, access, and collaboration.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | TeamViewer Provides secure remote access, control, and support across multiple devices for IT professionals worldwide. | enterprise | 9.5/10 | 9.7/10 | 9.3/10 | 8.8/10 |
| 2 | AnyDesk Delivers ultra-low latency remote desktop access ideal for fast IT support sessions. | enterprise | 9.2/10 | 9.0/10 | 9.5/10 | 8.5/10 |
| 3 | Splashtop Offers high-performance remote support and unattended access with robust security features. | enterprise | 8.7/10 | 8.5/10 | 9.0/10 | 8.2/10 |
| 4 | Zoho Assist Enables affordable, browser-based remote support with unattended access and mobile compatibility. | enterprise | 8.6/10 | 8.4/10 | 8.8/10 | 9.2/10 |
| 5 | ConnectWise Control Customizable remote support platform designed for MSPs with session recording and integrations. | enterprise | 8.5/10 | 9.2/10 | 8.0/10 | 7.8/10 |
| 6 | GoTo Resolve Enterprise remote support tool featuring AI diagnostics and multi-technician collaboration. | enterprise | 8.2/10 | 8.8/10 | 8.0/10 | 7.5/10 |
| 7 | BeyondTrust Remote Support Provides privileged access management and secure remote support for high-security environments. | enterprise | 8.5/10 | 9.2/10 | 7.6/10 | 7.9/10 |
| 8 | Dameware Remote Support Comprehensive remote control and administration suite for IT helpdesks. | enterprise | 8.1/10 | 8.7/10 | 7.5/10 | 7.8/10 |
| 9 | ISL Online Web-based secure remote desktop and support solution with OCR chat translation. | enterprise | 8.4/10 | 8.7/10 | 8.2/10 | 8.0/10 |
| 10 | RealVNC Connect Professional VNC remote access software supporting cross-platform control and deployment. | enterprise | 7.6/10 | 8.1/10 | 6.9/10 | 7.2/10 |
Provides secure remote access, control, and support across multiple devices for IT professionals worldwide.
Delivers ultra-low latency remote desktop access ideal for fast IT support sessions.
Offers high-performance remote support and unattended access with robust security features.
Enables affordable, browser-based remote support with unattended access and mobile compatibility.
Customizable remote support platform designed for MSPs with session recording and integrations.
Enterprise remote support tool featuring AI diagnostics and multi-technician collaboration.
Provides privileged access management and secure remote support for high-security environments.
Comprehensive remote control and administration suite for IT helpdesks.
Web-based secure remote desktop and support solution with OCR chat translation.
Professional VNC remote access software supporting cross-platform control and deployment.
TeamViewer
enterpriseProvides secure remote access, control, and support across multiple devices for IT professionals worldwide.
Wake-on-LAN for remotely powering on offline computers
TeamViewer is a premier remote access and control software designed for IT support, enabling secure connections to remote devices across Windows, macOS, Linux, iOS, and Android platforms. It facilitates real-time screen sharing, file transfers, chat, and unattended access, making it perfect for troubleshooting and maintenance without physical presence. With end-to-end encryption and advanced features like multi-monitor support and Wake-on-LAN, it ensures reliable performance for professional remote IT support.
Pros
- Exceptional cross-platform compatibility including mobile and embedded systems
- Robust security with end-to-end encryption and two-factor authentication
- Comprehensive tools like unattended access, file transfer, and remote printing
Cons
- Commercial licensing can be expensive for small teams or individuals
- Performance may lag on very slow internet connections
- Free version strictly limits commercial use with detection mechanisms
Best For
IT support teams and technicians requiring reliable, secure remote access across diverse devices and operating systems.
Pricing
Free for personal/non-commercial use; commercial plans start at €588.80/year (Single User), €1,188.80/year (Premium for 200 devices), with Corporate custom pricing.
AnyDesk
enterpriseDelivers ultra-low latency remote desktop access ideal for fast IT support sessions.
DeskRT video codec delivering sub-16ms latency for seamless real-time control
AnyDesk is a high-performance remote desktop software designed for secure, low-latency access and control of remote computers across Windows, macOS, Linux, Android, and iOS. It supports essential IT support functions like unattended access, file transfer, multi-monitor handling, and session recording. Its proprietary DeskRT codec ensures smooth performance even on low-bandwidth connections, making it a top choice for remote troubleshooting and maintenance.
Pros
- Ultra-low latency and high frame rates for fluid remote control
- Broad cross-platform compatibility including mobile devices
- Robust security with end-to-end encryption and two-factor authentication
Cons
- Free version limited for commercial use with watermarks and restrictions
- Higher-tier plans can be expensive for solo IT freelancers
- Occasional connectivity issues on highly restricted networks
Best For
IT support teams and professionals requiring fast, reliable remote access for troubleshooting across diverse devices and networks.
Pricing
Free for personal use; paid plans start at $10.99/month per seat (Lite), up to $79.90/month (Enterprise) with annual billing discounts.
Splashtop
enterpriseOffers high-performance remote support and unattended access with robust security features.
SOS instant chat links for one-click, no-install remote support sessions
Splashtop is a high-performance remote access and support software tailored for IT professionals, enabling secure unattended access, remote control, and troubleshooting across Windows, Mac, Linux, iOS, and Android devices. It delivers smooth, low-latency streaming up to 4K resolution at 60fps, with features like file transfer, clipboard sync, and multi-monitor support. Widely used for remote IT support, it emphasizes enterprise-grade security including 256-bit AES encryption, two-factor authentication, and compliance with standards like HIPAA and GDPR.
Pros
- Exceptional speed and low latency for smooth remote sessions
- Robust security with end-to-end encryption and device authentication
- Broad cross-platform compatibility including mobile deployment
Cons
- Pricing scales quickly with more endpoints or users
- Some advanced features require higher-tier plans
- Occasional connectivity issues on unstable networks
Best For
IT support teams and MSPs managing multiple remote endpoints who prioritize performance and security over the lowest cost.
Pricing
Remote Support starts at $299/year for 25 computers (Solo plan), with Business ($479/year for 50) and Enterprise tiers scaling by endpoint count and adding features like SSO.
Zoho Assist
enterpriseEnables affordable, browser-based remote support with unattended access and mobile compatibility.
Zero-client unattended access for quick, hassle-free remote control without end-user installations
Zoho Assist is a cloud-based remote support tool designed for IT teams to provide instant remote access, control, and troubleshooting across Windows, Mac, Linux, iOS, and Android devices. It supports attended and unattended sessions with features like file transfer, multi-monitor handling, voice/video chat, and session recording. As part of the Zoho ecosystem, it integrates seamlessly with Zoho Desk and other apps for efficient helpdesk operations.
Pros
- Highly affordable pricing with a robust free tier
- Excellent cross-platform support including mobile devices
- Seamless integration with Zoho's productivity suite
Cons
- Limited advanced customization for enterprise-scale deployments
- Occasional connectivity issues in low-bandwidth environments
- Customer support response times can vary
Best For
Small to medium-sized IT teams and MSPs seeking cost-effective remote support with strong ecosystem integration.
Pricing
Free plan available; paid plans start at $10/technician/month (Standard), $14 (Professional), $19 (Enterprise), billed annually.
ConnectWise Control
enterpriseCustomizable remote support platform designed for MSPs with session recording and integrations.
On-premises self-hosting for full data control and compliance in regulated environments
ConnectWise Control is a robust remote support and access software designed for IT teams and MSPs, offering secure attended and unattended remote desktop control across Windows, macOS, Linux, and mobile devices. It includes features like file transfer, clipboard sync, multi-monitor support, session recording, and integrated chat for efficient troubleshooting. The platform supports both cloud-hosted and on-premises deployments, making it versatile for various organizational needs.
Pros
- Comprehensive cross-platform support including mobile access
- Strong security with 2FA, encryption, and session auditing
- Flexible deployment options (cloud or on-premises) and integrations with PSA/RMM tools
Cons
- Pricing can be expensive for small teams or low-volume users
- Interface feels dated and cluttered for some users
- Performance issues reported on very slow or unstable connections
Best For
MSPs and enterprise IT teams requiring scalable, secure remote support with on-premises hosting capabilities.
Pricing
Starts at $29 per concurrent session/month for Standard edition; Premium and Enterprise tiers add advanced features, with custom enterprise pricing.
GoTo Resolve
enterpriseEnterprise remote support tool featuring AI diagnostics and multi-technician collaboration.
Augmented Reality (AR) remote view for hands-free, visual guidance on mobile devices
GoTo Resolve is a robust remote IT support platform that allows technicians to securely connect to and control endpoints across Windows, Mac, Linux, iOS, and Android devices for troubleshooting and maintenance. It supports unattended access, live chat integration, file transfer, and advanced diagnostics to resolve issues efficiently without physical presence. The tool emphasizes enterprise-grade security with features like multi-factor authentication and session recording.
Pros
- Comprehensive cross-platform support including mobile devices
- Strong security features like end-to-end encryption and compliance tools
- Unattended access and automation for proactive IT management
Cons
- Pricing is on the higher end compared to competitors
- Interface can feel cluttered for new users
- Limited customization in reporting and integrations
Best For
Mid-sized IT teams and MSPs needing secure, scalable remote support with mobile and AR capabilities.
Pricing
Starts at ~$108/technician/month (annual billing); tiered plans (Individual, Team, Enterprise) with custom quotes.
BeyondTrust Remote Support
enterpriseProvides privileged access management and secure remote support for high-security environments.
Integrated Privileged Access Management with ephemeral admin rights and real-time session monitoring
BeyondTrust Remote Support is a enterprise-grade remote access platform designed for secure IT support and helpdesk operations. It enables technicians to perform on-demand and unattended remote sessions with features like screen sharing, file transfer, chat, and privilege management. The tool emphasizes compliance through session recording, auditing, and granular access controls, making it suitable for regulated environments.
Pros
- Robust security features including session isolation, MFA, and compliance auditing
- Advanced privilege elevation and just-in-time access controls
- Scalable for large enterprises with integrations to ITSM tools like ServiceNow
Cons
- Complex initial setup and configuration requiring IT expertise
- Higher cost structure not ideal for small teams
- User interface feels dated compared to modern competitors
Best For
Mid-to-large enterprises and MSPs in regulated industries needing secure, auditable remote support.
Pricing
Quote-based enterprise pricing, typically $3,000+ annually per technician with tiered plans based on features and users.
Dameware Remote Support
enterpriseComprehensive remote control and administration suite for IT helpdesks.
Agentless on-demand remote access via Central Server for quick connections without pre-deployed software
Dameware Remote Support, from SolarWinds, is an on-premises remote access and IT support solution that enables technicians to securely connect to and control Windows endpoints for troubleshooting and management. It provides a suite of tools including remote desktop, shell access, file transfer, registry editing, and Active Directory integration within a centralized interface. Ideal for enterprise environments, it supports on-demand access without persistent agents, scripting, and mobile device management for efficient remote IT support.
Pros
- Comprehensive on-premises toolkit with remote control, AD management, and scripting
- Secure on-demand access without requiring agents on every endpoint
- Strong integration for enterprise Windows environments and ticketing systems
Cons
- Windows-centric with limited cross-platform support
- Dated interface and steeper learning curve for new users
- Higher upfront costs unsuitable for very small teams
Best For
Mid-to-large IT departments in enterprises needing secure, agentless remote support for Windows systems.
Pricing
Perpetual licenses start at ~$595 per technician (1-year maintenance included), with subscription options from ~$300/year per tech; scales with concurrent users.
ISL Online
enterpriseWeb-based secure remote desktop and support solution with OCR chat translation.
Self-hosted deployment for complete data control and compliance without third-party cloud reliance
ISL Online is a robust remote support platform designed for IT professionals, offering secure attended and unattended access to desktops, mobiles, and servers across Windows, macOS, Linux, iOS, and Android. It includes tools for file transfer, text chat, remote printing, multi-monitor support, and session recording, with strong emphasis on security like AES-256 encryption and two-factor authentication. The software also supports white-labeling, self-hosting, and integrations with RMM tools, making it suitable for MSPs and enterprise IT support.
Pros
- Military-grade security with AES-256 encryption, HIPAA/GDPR compliance, and self-hosting options
- Broad cross-platform compatibility including mobile devices and no-install sessions
- Highly customizable with white-labeling and modular licensing for tailored deployments
Cons
- Pricing can be higher for small teams compared to consumer-grade alternatives
- Interface feels somewhat dated and has a moderate learning curve for advanced features
- Performance may lag on very slow networks despite optimizations
Best For
MSPs and enterprise IT teams seeking secure, customizable remote support with strong data sovereignty options.
Pricing
Starts at ~$29/user/month for Pro (1 concurrent session), $59 for Business (3 sessions), up to custom Enterprise; pay-per-use and self-hosted options available.
RealVNC Connect
enterpriseProfessional VNC remote access software supporting cross-platform control and deployment.
Direct Connections for low-latency, peer-to-peer access that bypasses cloud intermediaries for superior speed and privacy
RealVNC Connect is a mature remote access platform based on the VNC protocol, allowing IT support teams to securely view, control, and manage remote desktops across Windows, macOS, Linux, and mobile devices. It supports unattended access for proactive support, file transfer, printing, and multi-monitor handling. The software offers direct peer-to-peer connections for optimal performance or cloud relay for easy setup behind firewalls.
Pros
- Enterprise-grade security with 256-bit AES encryption and multi-factor authentication
- Excellent cross-platform support including mobile apps for on-the-go support
- Scalable deployment options with centralized management for large IT teams
Cons
- Complex initial setup requiring network configuration or cloud relay for non-technical users
- Higher pricing compared to consumer-focused alternatives like TeamViewer
- Performance can lag on poor networks without direct connectivity
Best For
Enterprise IT departments requiring secure, scalable remote access for internal support without relying heavily on third-party clouds.
Pricing
Free for non-commercial personal use; Professional starts at $4.17/user/month (billed annually), Enterprise custom pricing with advanced management.
Conclusion
The top three tools highlight distinct strengths: TeamViewer leads with its robust global reach and multi-device support, AnyDesk impresses with ultra-low latency for fast sessions, and Splashtop stands out for high performance and security. While all tools offer value, TeamViewer remains the most versatile choice for diverse IT needs.
Begin enhancing your remote support efficiency today—try TeamViewer to unlock secure, seamless control across devices and teams.
Tools Reviewed
All tools were independently evaluated for this comparison