Quick Overview
- 1#1: TeamViewer - Provides secure remote access, control, file transfer, and support for computers and devices worldwide.
- 2#2: AnyDesk - Delivers high-speed remote desktop access with low latency for efficient troubleshooting and repair.
- 3#3: Splashtop - Offers fast, secure remote support and unattended access with multi-monitor and mobile compatibility.
- 4#4: Zoho Assist - Enables unattended remote support, diagnostics, and voice/video chat for quick issue resolution.
- 5#5: GoTo Resolve - Advanced remote support tool with built-in diagnostics, scripting, and patch management features.
- 6#6: ConnectWise Control - Professional remote access and monitoring platform designed for MSPs and IT teams.
- 7#7: RemotePC - Affordable remote desktop software supporting file transfer, printing, and session recording.
- 8#8: ISL Online - Secure remote desktop solution compliant with GDPR and HIPAA for regulated environments.
- 9#9: Dameware Remote Everywhere - Cloud-based remote access with agentless support and integration for IT helpdesks.
- 10#10: BeyondTrust Remote Support - Secure, privileged remote access with session monitoring and granular permission controls.
Tools were ranked based on performance metrics like latency and reliability, robust security features, adaptability to diverse user needs, and overall value, ensuring they deliver exceptional results in real-world repair scenarios.
Comparison Table
This comparison table outlines leading remote computer repair software, such as TeamViewer, AnyDesk, Splashtop, Zoho Assist, GoTo Resolve, and others, to assist readers in evaluating options for efficient technical support. By examining features, usability, and performance, users can determine the most suitable tool for their repair needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | TeamViewer Provides secure remote access, control, file transfer, and support for computers and devices worldwide. | enterprise | 9.6/10 | 9.8/10 | 9.7/10 | 9.2/10 |
| 2 | AnyDesk Delivers high-speed remote desktop access with low latency for efficient troubleshooting and repair. | enterprise | 9.2/10 | 9.4/10 | 9.1/10 | 8.7/10 |
| 3 | Splashtop Offers fast, secure remote support and unattended access with multi-monitor and mobile compatibility. | enterprise | 8.7/10 | 8.8/10 | 9.2/10 | 8.3/10 |
| 4 | Zoho Assist Enables unattended remote support, diagnostics, and voice/video chat for quick issue resolution. | enterprise | 8.7/10 | 8.8/10 | 8.9/10 | 9.2/10 |
| 5 | GoTo Resolve Advanced remote support tool with built-in diagnostics, scripting, and patch management features. | enterprise | 8.7/10 | 9.2/10 | 8.4/10 | 8.1/10 |
| 6 | ConnectWise Control Professional remote access and monitoring platform designed for MSPs and IT teams. | enterprise | 8.3/10 | 9.2/10 | 7.7/10 | 8.0/10 |
| 7 | RemotePC Affordable remote desktop software supporting file transfer, printing, and session recording. | enterprise | 7.6/10 | 7.4/10 | 8.1/10 | 8.9/10 |
| 8 | ISL Online Secure remote desktop solution compliant with GDPR and HIPAA for regulated environments. | enterprise | 8.6/10 | 9.1/10 | 8.4/10 | 8.0/10 |
| 9 | Dameware Remote Everywhere Cloud-based remote access with agentless support and integration for IT helpdesks. | enterprise | 8.4/10 | 9.1/10 | 8.2/10 | 7.6/10 |
| 10 | BeyondTrust Remote Support Secure, privileged remote access with session monitoring and granular permission controls. | enterprise | 8.1/10 | 9.2/10 | 7.3/10 | 6.8/10 |
Provides secure remote access, control, file transfer, and support for computers and devices worldwide.
Delivers high-speed remote desktop access with low latency for efficient troubleshooting and repair.
Offers fast, secure remote support and unattended access with multi-monitor and mobile compatibility.
Enables unattended remote support, diagnostics, and voice/video chat for quick issue resolution.
Advanced remote support tool with built-in diagnostics, scripting, and patch management features.
Professional remote access and monitoring platform designed for MSPs and IT teams.
Affordable remote desktop software supporting file transfer, printing, and session recording.
Secure remote desktop solution compliant with GDPR and HIPAA for regulated environments.
Cloud-based remote access with agentless support and integration for IT helpdesks.
Secure, privileged remote access with session monitoring and granular permission controls.
TeamViewer
enterpriseProvides secure remote access, control, file transfer, and support for computers and devices worldwide.
QuickSupport for one-click remote access without requiring installation on the end-user's device
TeamViewer is a premier remote access and control software designed for secure, real-time connections between computers and devices across Windows, macOS, Linux, iOS, and Android platforms. It excels in remote computer repair by enabling full screen sharing, remote control, file transfer, multi-monitor support, and integrated tools like chat, voice over IP, and session recording for efficient troubleshooting. Widely trusted by IT professionals, it supports unattended access for proactive maintenance and quick ad-hoc sessions without complex setup.
Pros
- Cross-platform compatibility with seamless remote control and file transfer
- Enterprise-grade security including end-to-end 256-bit AES encryption
- QuickSupport module for instant sessions without client-side installation
Cons
- Commercial licensing can be expensive for small teams
- Performance may lag on very slow or unstable internet connections
- Free version restricts business use and may prompt upgrades
Best For
Professional IT support teams and remote repair technicians handling high-volume troubleshooting across diverse devices.
Pricing
Free for personal/non-commercial use; Business plan starts at $50.90/user/month (annual); Premium at $102.90/user/month with advanced features.
AnyDesk
enterpriseDelivers high-speed remote desktop access with low latency for efficient troubleshooting and repair.
DeskRT proprietary codec delivering industry-leading low latency and high frame rates for fluid remote control
AnyDesk is a lightweight, high-performance remote desktop software that allows users to access and control remote computers securely over the internet. It excels in remote computer repair by offering low-latency screen sharing, full mouse/keyboard control, file transfer, and unattended access capabilities. With support for multiple platforms including Windows, macOS, Linux, iOS, and Android, it's a versatile tool for IT professionals providing remote support and troubleshooting.
Pros
- Ultra-low latency with DeskRT codec for smooth remote control even on slow networks
- Seamless file transfer and session recording for efficient repairs
- Strong security including TLS 1.3 encryption and two-factor authentication
Cons
- Free version limited to personal use with watermarks and restrictions
- Professional licensing can become expensive for large teams
- Occasional connectivity issues in highly restricted networks
Best For
IT support technicians and remote repair services requiring fast, reliable cross-platform access.
Pricing
Free for personal use; Professional solo at €10.99/month, Standard at €20.99/user/month, Advanced at €50.99/user/month (billed annually).
Splashtop
enterpriseOffers fast, secure remote support and unattended access with multi-monitor and mobile compatibility.
Ultra-responsive HD streaming with 4K support and minimal lag for seamless remote repairs
Splashtop is a high-performance remote desktop and support software that enables IT technicians to securely access and control computers remotely for diagnostics, repairs, and maintenance. It provides features like unattended access, file transfer, multi-monitor support, session recording, and chat functionality across Windows, Mac, Linux, iOS, and Android devices. With its low-latency streaming and robust security, it's well-suited for remote computer repair scenarios requiring quick and reliable connections.
Pros
- Exceptional low-latency performance for smooth remote control
- Strong security with end-to-end 256-bit AES encryption and two-factor authentication
- Broad cross-platform compatibility and easy unattended access setup
Cons
- Subscription pricing adds up for larger teams
- Some advanced tools like remote printing require higher-tier plans
- Limited built-in diagnostics compared to specialized repair suites
Best For
IT technicians and small support teams needing fast, secure remote access for computer repairs without complex setup.
Pricing
Solo plans from $60/year; Business Access from $99/user/year; Remote Support starts at $299/year for 25 endpoints.
Zoho Assist
enterpriseEnables unattended remote support, diagnostics, and voice/video chat for quick issue resolution.
Seamless unattended access with one-click deployment and multi-technician collaboration
Zoho Assist is a robust remote support platform designed for IT professionals to provide remote computer repair, troubleshooting, and maintenance services. It enables secure remote access, screen sharing, file transfers, and unattended control across Windows, Mac, Linux, Raspberry Pi, and mobile devices. With features like multi-monitor support, session recording, and integrated chat, it streamlines repair workflows for technicians.
Pros
- Affordable pricing with a free plan for basic use
- Excellent cross-platform compatibility including Linux and mobile
- Strong security with AES-256 encryption and HIPAA compliance options
Cons
- Limited built-in diagnostic tools compared to specialized repair software
- Occasional performance lags on slower connections
- Advanced customization requires higher-tier plans
Best For
IT support teams and MSPs in small to medium businesses seeking cost-effective, scalable remote repair solutions.
Pricing
Free plan available; paid tiers start at $12/technician/month (billed annually) for Standard, $16 for Professional, and $24 for Enterprise.
GoTo Resolve
enterpriseAdvanced remote support tool with built-in diagnostics, scripting, and patch management features.
Integrated diagnostics engine with automated repair scripts and hardware inventory scanning
GoTo Resolve is a comprehensive remote support platform designed for IT professionals to remotely access, diagnose, and repair computers and devices. It provides secure unattended access, real-time diagnostics, file transfer, multi-session support, and automated patching tools to streamline troubleshooting. Ideal for both ad-hoc support and ongoing maintenance, it supports Windows, Mac, and Linux endpoints with robust security features like AES-256 encryption.
Pros
- Advanced diagnostics and one-click fixes for common issues
- Unattended access via whitelisting without end-user downloads
- Scalable multi-tech support with session recording and reporting
Cons
- Pricing escalates quickly for teams needing enterprise features
- Interface feels somewhat dated compared to newer competitors
- Limited mobile endpoint support
Best For
Managed service providers and IT teams requiring reliable unattended remote repair for desktop fleets.
Pricing
Free plan for basic access; paid plans start at $59/user/month (annual) for Professional, up to $99/user/month for Business edition.
ConnectWise Control
enterpriseProfessional remote access and monitoring platform designed for MSPs and IT teams.
Guest access links for instant, no-download remote sessions directly via web browser
ConnectWise Control is a robust remote support and access platform tailored for IT professionals and managed service providers, enabling secure remote desktop control, troubleshooting, and maintenance. It supports attended and unattended access modes, file transfers, multi-monitor handling, and integrated chat for real-time collaboration during repairs. The software excels in scalability, allowing teams to manage multiple sessions simultaneously while integrating seamlessly with PSA and RMM tools.
Pros
- Highly scalable for teams with multi-session support and unattended access
- Deep integrations with ConnectWise ecosystem and third-party tools
- Advanced security features like two-factor authentication and session recording
Cons
- Pricing can be expensive for solo technicians or small businesses
- Interface feels dated and has a learning curve for beginners
- Limited free tier with restrictive concurrent session limits
Best For
Managed service providers and IT departments handling high volumes of remote repairs across multiple clients.
Pricing
Starts at $29 per technician/month for Solo plan; scales to $57+ per concurrent session for Team/Enterprise with annual commitments.
RemotePC
enterpriseAffordable remote desktop software supporting file transfer, printing, and session recording.
Simultaneous multi-computer access for efficient handling of multiple repair sessions
RemotePC is a remote access and desktop software solution that allows users to securely control computers remotely across Windows, Mac, and Linux platforms, making it suitable for remote computer repair tasks. Key features include unattended access, file transfer, multi-monitor support, session recording, and integrated chat tools, enabling technicians to diagnose and fix issues without physical presence. It emphasizes security with AES-256 encryption and two-factor authentication, though it lacks advanced built-in diagnostic or scripting tools found in specialized repair software.
Pros
- Highly affordable pricing for individuals and small teams
- Strong security features including end-to-end encryption
- Reliable cross-platform support with mobile apps
Cons
- Lacks integrated diagnostic or automation tools for advanced repairs
- Occasional latency issues on slower connections
- Linux support limited to viewer mode only
Best For
Small IT support providers or freelancers seeking cost-effective remote desktop access for basic computer repairs.
Pricing
Consumer plans start at $29.50/year (1 computer) up to $59.50/year (10 computers); business plans from $99.50/year per user (10 computers).
ISL Online
enterpriseSecure remote desktop solution compliant with GDPR and HIPAA for regulated environments.
Modular architecture with customizable modules like AlwaysOn for unattended access and integrated diagnostics tools
ISL Online is a robust remote support and access platform designed for IT professionals to remotely control computers, diagnose issues, and perform repairs securely. It supports attended and unattended access across Windows, macOS, Linux, iOS, and Android, with tools for screen sharing, file transfer, remote printing, and integrated chat/video. The software stands out for its modular design, allowing customization for specific support needs like helpdesk or enterprise remote access.
Pros
- Enterprise-grade security with AES-256 encryption and 2FA
- Excellent cross-platform support including Linux
- Reliable unattended access and multi-monitor handling
Cons
- Pricing scales quickly for multiple concurrent sessions
- Interface feels dated compared to newer competitors
- Limited free trial without full feature access
Best For
IT support teams and MSPs needing secure, cross-platform remote repair capabilities for business environments.
Pricing
Starts at €29.90/month (~$32 USD) for 1 concurrent session (annual billing); scales to enterprise plans with custom pricing for more sessions and features.
Dameware Remote Everywhere
enterpriseCloud-based remote access with agentless support and integration for IT helpdesks.
Integrated admin utilities like remote registry editing and service control, providing a full IT toolkit within the remote session
Dameware Remote Everywhere is a cloud-based remote access and support platform from SolarWinds, designed for IT professionals to remotely control, troubleshoot, and repair computers across Windows, Mac, and Linux. It offers unattended access via a lightweight agent, secure file transfers, command-line execution, and advanced diagnostic tools like registry editing and service management. Ideal for enterprise IT support, it supports multi-monitor sessions, mobile technician apps, and Active Directory integration for efficient device discovery and management.
Pros
- Robust suite of IT-specific tools including registry editor, task manager, and event viewer
- Cross-platform support with unattended access and firewall traversal
- Mobile app for on-the-go technicians and strong security features like AES-256 encryption
Cons
- Subscription pricing can be expensive for small teams or individuals
- Requires internet connectivity for cloud-based sessions
- Steeper learning curve for advanced features compared to simpler tools
Best For
Enterprise IT departments and managed service providers handling complex remote repairs in heterogeneous environments.
Pricing
Subscription starts at ~$59/user/month (Essentials plan) up to $99+/user/month (Enterprise), billed annually with tiers based on concurrent sessions.
BeyondTrust Remote Support
enterpriseSecure, privileged remote access with session monitoring and granular permission controls.
Integrated endpoint privilege management for just-in-time elevation during remote sessions
BeyondTrust Remote Support is an enterprise-grade remote access platform designed for secure IT support and troubleshooting, enabling technicians to remotely control endpoints, transfer files, and collaborate via chat. It excels in high-security environments with features like session recording, granular permissions, multi-factor authentication, and compliance tools for standards such as HIPAA and PCI-DSS. While powerful for complex repairs, it's optimized for professional IT teams rather than casual users.
Pros
- Enterprise-level security with session auditing and MFA
- Cross-platform support including Windows, macOS, Linux, and mobile
- Advanced integrations for privilege management and ticketing systems
Cons
- High cost unsuitable for small businesses or individuals
- Complex initial setup and administrative overhead
- Steeper learning curve compared to consumer-focused tools
Best For
Large IT departments and managed service providers in regulated industries needing auditable, secure remote repairs.
Pricing
Quote-based enterprise pricing, typically starting at $2,500-$5,000 per technician annually depending on features and scale.
Conclusion
The top 10 remote computer repair tools highlighted exceptional options, with TeamViewer leading as the clear choice, offering global secure access and versatile features. AnyDesk followed with high-speed, low-latency capabilities for efficient troubleshooting, while Splashtop rounded out the top three with fast, mobile-friendly support and multi-monitor compatibility. Ultimately, the best pick depends on specific needs, but TeamViewer’s reliability and comprehensive suite solidify its status as the leading option.
Don’t miss out—try TeamViewer today to experience the seamless, effective remote repair support that sets it apart from the rest.
Tools Reviewed
All tools were independently evaluated for this comparison