Quick Overview
- 1#1: Mark43 - Cloud-native CAD and RMS platform designed for modern law enforcement and public safety operations.
- 2#2: CentralSquare - Unified public safety software suite including CAD, RMS, and analytics for emergency response.
- 3#3: Tyler Technologies New World - Comprehensive ERP and public safety solutions for fire, police, and EMS with integrated records management.
- 4#4: Motorola Solutions CommandCentral - Integrated public safety platform uniting CAD, video, and communication for real-time awareness.
- 5#5: Hexagon HxGN OnCall - Advanced CAD system for public safety dispatch with mobile integration and geospatial capabilities.
- 6#6: ESRI ArcGIS for Public Safety - GIS-based mapping and analytics tools tailored for incident management and situational awareness.
- 7#7: Everbridge - Critical event management platform for mass notifications and emergency communications.
- 8#8: RapidSOS - Precise location and data-sharing platform enhancing 911 responses with real-time caller information.
- 9#9: NICE Investigate - Digital evidence management and investigative analytics for law enforcement agencies.
- 10#10: Flock Safety - AI-powered license plate recognition and community safety platform for proactive policing.
Tools were chosen based on functionality, usability, reliability, and value, ensuring they address the unique demands of real-time incident management, data sharing, and proactive policing.
Comparison Table
Public safety operations require robust software to enhance coordination, boost response effectiveness, and optimize resource management; this comparison table evaluates leading tools like Mark43, CentralSquare, Tyler Technologies New World, Motorola Solutions CommandCentral, Hexagon HxGN OnCall, and more. Readers will gain insights into each tool's key features, strengths, and ideal use cases to identify the best fit for their agency's unique needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Mark43 Cloud-native CAD and RMS platform designed for modern law enforcement and public safety operations. | enterprise | 9.5/10 | 9.8/10 | 9.2/10 | 9.0/10 |
| 2 | CentralSquare Unified public safety software suite including CAD, RMS, and analytics for emergency response. | enterprise | 9.2/10 | 9.5/10 | 8.4/10 | 8.7/10 |
| 3 | Tyler Technologies New World Comprehensive ERP and public safety solutions for fire, police, and EMS with integrated records management. | enterprise | 8.5/10 | 9.2/10 | 7.4/10 | 8.0/10 |
| 4 | Motorola Solutions CommandCentral Integrated public safety platform uniting CAD, video, and communication for real-time awareness. | enterprise | 8.7/10 | 9.3/10 | 8.1/10 | 8.2/10 |
| 5 | Hexagon HxGN OnCall Advanced CAD system for public safety dispatch with mobile integration and geospatial capabilities. | enterprise | 8.7/10 | 9.2/10 | 8.0/10 | 8.3/10 |
| 6 | ESRI ArcGIS for Public Safety GIS-based mapping and analytics tools tailored for incident management and situational awareness. | specialized | 8.7/10 | 9.4/10 | 7.6/10 | 8.1/10 |
| 7 | Everbridge Critical event management platform for mass notifications and emergency communications. | enterprise | 8.6/10 | 9.1/10 | 7.8/10 | 7.9/10 |
| 8 | RapidSOS Precise location and data-sharing platform enhancing 911 responses with real-time caller information. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 9 | NICE Investigate Digital evidence management and investigative analytics for law enforcement agencies. | enterprise | 8.4/10 | 9.2/10 | 7.6/10 | 7.9/10 |
| 10 | Flock Safety AI-powered license plate recognition and community safety platform for proactive policing. | specialized | 8.2/10 | 9.1/10 | 8.5/10 | 7.4/10 |
Cloud-native CAD and RMS platform designed for modern law enforcement and public safety operations.
Unified public safety software suite including CAD, RMS, and analytics for emergency response.
Comprehensive ERP and public safety solutions for fire, police, and EMS with integrated records management.
Integrated public safety platform uniting CAD, video, and communication for real-time awareness.
Advanced CAD system for public safety dispatch with mobile integration and geospatial capabilities.
GIS-based mapping and analytics tools tailored for incident management and situational awareness.
Critical event management platform for mass notifications and emergency communications.
Precise location and data-sharing platform enhancing 911 responses with real-time caller information.
Digital evidence management and investigative analytics for law enforcement agencies.
AI-powered license plate recognition and community safety platform for proactive policing.
Mark43
enterpriseCloud-native CAD and RMS platform designed for modern law enforcement and public safety operations.
NX Platform's unified data layer enabling real-time, cross-system interoperability without custom integrations
Mark43 is a cloud-native public safety software platform designed for law enforcement, fire, and EMS agencies, offering an integrated suite of tools including Computer-AI ded Dispatch (CAD), Records Management System (RMS), mobile reporting, and advanced analytics. It streamlines operations from call intake to incident resolution with real-time data sharing and automation. The platform emphasizes scalability, security, and interoperability, enabling agencies to modernize legacy systems efficiently.
Pros
- Fully integrated CAD, RMS, and mobile apps for seamless workflows
- Cloud-native architecture with high scalability and 99.99% uptime
- Advanced analytics and AI-driven insights for data-informed decisions
Cons
- High initial implementation costs and customization fees
- Steep learning curve for agencies migrating from legacy systems
- Limited transparency on pricing without direct sales contact
Best For
Large municipal police, fire, and EMS departments seeking a modern, scalable, all-in-one public safety platform.
Pricing
Custom enterprise SaaS pricing starting at $100K+ annually, based on agency size, users, and modules; no public tiers available.
CentralSquare
enterpriseUnified public safety software suite including CAD, RMS, and analytics for emergency response.
Unity Platform's true interoperability, allowing real-time data synchronization across all modules without third-party integrations
CentralSquare provides a comprehensive suite of public safety software solutions tailored for law enforcement, fire departments, EMS, and corrections agencies. Their integrated platform includes Computer-AI ded Dispatch (CAD), Records Management System (RMS), Jail Management System (JMS), mobile policing apps, and NG911 capabilities, enabling real-time data sharing and operational efficiency. With a focus on cloud-native deployment and advanced analytics, it helps agencies modernize workflows while ensuring compliance with evolving public safety standards.
Pros
- Highly integrated ecosystem connecting CAD, RMS, JMS, and field mobile apps for seamless operations
- Robust NG911 support with multimedia call handling and location services
- Advanced analytics and reporting tools for data-driven insights and crime analysis
Cons
- Enterprise-level pricing can be prohibitive for smaller agencies
- Steep learning curve due to extensive customization options
- Implementation timelines can extend several months for full deployment
Best For
Mid-to-large public safety agencies seeking a scalable, fully integrated platform for multi-agency operations.
Pricing
Custom enterprise pricing via quote; typically annual subscriptions starting at $100,000+ for mid-sized deployments, with perpetual licenses also available.
Tyler Technologies New World
enterpriseComprehensive ERP and public safety solutions for fire, police, and EMS with integrated records management.
New World XE cloud platform with seamless cross-module integration for real-time data sharing across dispatch, records, and corrections
Tyler Technologies' New World is a comprehensive public safety software suite tailored for law enforcement, fire, EMS, and corrections agencies, offering integrated modules like CAD, RMS, JMS, and ERP functionalities. It streamlines operations from dispatch and incident management to records, jail operations, and reporting, with support for both on-premise and cloud deployments. The platform emphasizes interoperability and data sharing to enhance agency efficiency and decision-making.
Pros
- Highly integrated suite covering CAD, RMS, JMS, and more for end-to-end operations
- Robust analytics, reporting, and mobile access capabilities
- Scalable for small to large agencies with proven reliability in high-volume environments
Cons
- Complex implementation process often taking 12-24 months
- Steep learning curve due to extensive customization options
- High costs with opaque pricing structure
Best For
Large municipal and county public safety agencies needing a fully integrated, enterprise-grade solution.
Pricing
Custom enterprise licensing; annual subscriptions typically range from $100K+ for mid-sized agencies, based on modules and users.
Motorola Solutions CommandCentral
enterpriseIntegrated public safety platform uniting CAD, video, and communication for real-time awareness.
CommandCentral Aware for unified real-time intelligence fusing video, sensor data, dispatch, and analytics
Motorola Solutions CommandCentral is a unified public safety software platform that integrates Computer-AI ded Dispatch (CAD), Records Management System (RMS), NG911 call handling, real-time analytics, and evidence management into a single ecosystem. It streamlines incident response for police, fire, and EMS agencies by providing real-time situational awareness, AI-driven insights, and seamless connectivity with Motorola's hardware like radios and video systems. The suite enhances operational efficiency, data sharing, and decision-making in mission-critical environments.
Pros
- Comprehensive integration of CAD, RMS, NG911, and analytics
- AI-powered real-time insights and situational awareness
- Proven scalability and reliability for large agencies
Cons
- High implementation and customization costs
- Steep learning curve for full feature utilization
- Strong dependency on Motorola hardware ecosystem
Best For
Large public safety agencies requiring an end-to-end integrated platform for dispatch, records, and real-time operations.
Pricing
Custom enterprise subscription pricing, typically starting at $50,000+ annually based on agency size, modules, and deployment scale.
Hexagon HxGN OnCall
enterpriseAdvanced CAD system for public safety dispatch with mobile integration and geospatial capabilities.
Hexagon's advanced geospatial engine for dynamic mapping and predictive routing during emergencies
HxGN OnCall by Hexagon is a comprehensive public safety software suite featuring computer-aided dispatch (CAD), records management, mobile field reporting, and automatic vehicle location (AVL) capabilities. It excels in integrating geospatial data for real-time mapping, routing, and incident management, supporting NG911 transitions and multi-agency coordination. Designed for emergency services, it streamlines operations from call intake to resolution, enhancing situational awareness and response efficiency.
Pros
- Superior geospatial integration for precise mapping and routing
- Scalable architecture supporting high-volume dispatch centers
- Robust NG911 compatibility and real-time analytics
Cons
- Complex initial setup and customization requirements
- Higher pricing suited more for larger agencies
- Steep learning curve for non-technical users
Best For
Large public safety agencies and dispatch centers needing advanced geospatial tools and enterprise-scale incident management.
Pricing
Custom enterprise pricing via quote; typically $500K+ annually for full deployments including CAD, RMS, and mobile modules.
ESRI ArcGIS for Public Safety
specializedGIS-based mapping and analytics tools tailored for incident management and situational awareness.
ArcGIS Velocity for real-time geospatial data streaming and processing from sensors, IoT, and feeds
ESRI ArcGIS for Public Safety is a geospatial platform tailored for law enforcement, fire, EMS, and emergency management agencies. It provides real-time mapping, incident tracking, resource optimization, and advanced analytics to improve response times and decision-making. The solution integrates with CAD/RMS systems, supports mobile field operations, and leverages AI for predictive insights like crime hotspot analysis.
Pros
- Exceptional geospatial analytics and real-time visualization
- Seamless integration with public safety systems like CAD and RMS
- Scalable mobile apps for field operations and collaboration
Cons
- Steep learning curve for non-GIS users
- High implementation and customization costs
- Requires robust IT infrastructure for full deployment
Best For
Large public safety agencies with dedicated GIS teams needing advanced spatial analysis for incident response and crime prevention.
Pricing
Custom enterprise subscriptions; typically $10,000+ annually for small deployments, scaling with users, features, and cloud/on-premise options—contact ESRI for quotes.
Everbridge
enterpriseCritical event management platform for mass notifications and emergency communications.
AI-powered ThreatView for real-time global risk intelligence and automated alert triggering
Everbridge is a leading critical event management platform that enables public safety organizations to send mass notifications during emergencies via SMS, voice calls, email, push notifications, and digital signage. It includes tools for incident management, threat intelligence, and situational awareness, helping coordinate responses to crises like natural disasters, active shooters, or public health emergencies. The platform integrates with CAD systems, GIS mapping, and other public safety tech for streamlined operations.
Pros
- Reliable multi-channel delivery with high open rates
- Advanced geospatial targeting for precise alerts
- Robust integrations with public safety systems like NCIC and CAD
Cons
- Enterprise-level pricing can be prohibitive for smaller agencies
- Steep learning curve for full feature utilization
- Customization requires significant setup time
Best For
Large public safety agencies and government entities needing scalable, reliable mass notification and incident management.
Pricing
Custom enterprise subscriptions starting at $10,000+ annually, based on user count, message volume, and modules.
RapidSOS
specializedPrecise location and data-sharing platform enhancing 911 responses with real-time caller information.
RapidSOS Video & Context (VC), enabling live video calls and real-time sensor data sharing directly to 911 dispatchers
RapidSOS is a cloud-based platform that enhances 911 emergency responses by automatically delivering critical data from callers' devices to public safety answering points (PSAPs). It provides precise location information, live video streaming, health records, and sensor data like heart rate during calls. This integration with over 600 million devices worldwide enables dispatchers to make faster, more informed decisions, ultimately improving outcomes in emergencies.
Pros
- Delivers rich real-time data including precise location, video, and biometrics from smartphones
- Broad integration with carriers, device makers, and apps covering 99% of U.S. mobile devices
- Proven to reduce response times and save lives through data-driven dispatching
Cons
- Enterprise-level pricing can be prohibitive for small PSAPs
- Requires integration with existing CAD/RMS systems which may involve setup complexity
- Risk of data overload or privacy concerns with sensitive health/location info
Best For
Mid-to-large PSAPs and emergency dispatch centers aiming to leverage device data for superior 911 response capabilities.
Pricing
Custom enterprise subscription pricing based on PSAP size, users, and features; typically starts at $10,000+ annually with tiered plans.
NICE Investigate
enterpriseDigital evidence management and investigative analytics for law enforcement agencies.
Act iX AI suite for automated redaction, transcription, and predictive analytics across all captured media types
NICE Investigate is a comprehensive public safety investigation platform designed for 911 centers, law enforcement, and emergency response agencies. It captures, stores, and analyzes multimedia evidence including 911 calls, radio communications, CAD data, body-worn camera footage, and CCTV videos. The software enables efficient case building through advanced search, AI-powered transcription, redaction, and collaboration tools, streamlining investigations and improving evidentiary workflows.
Pros
- Robust multi-source evidence integration and AI analytics for faster investigations
- Advanced redaction and transcription tools ensure compliance and efficiency
- Scalable for large agencies with strong security and audit capabilities
Cons
- Steep learning curve for full feature utilization
- High implementation and customization costs
- Interface can feel dated compared to newer cloud-native solutions
Best For
Mid-to-large public safety agencies requiring enterprise-grade multimedia evidence management and investigative analytics.
Pricing
Custom enterprise pricing, typically subscription-based starting at $50,000+ annually depending on agency size, users, and storage needs.
Flock Safety
specializedAI-powered license plate recognition and community safety platform for proactive policing.
Privacy-by-design LPR that automatically deletes images after metadata extraction, retaining only searchable vehicle data for 30 days.
Flock Safety offers AI-powered, solar-powered cameras equipped with license plate recognition (LPR) technology designed for public safety applications. These cameras capture vehicle details including license plates, make, model, color, and timestamps, storing anonymized metadata for law enforcement searches without retaining images long-term. Widely adopted by police departments, HOAs, and municipalities, it aids in solving vehicle-related crimes, recovering stolen vehicles, and locating missing persons.
Pros
- Highly effective LPR accuracy for quick vehicle identification and crime resolution
- Easy wireless, solar-powered installation with minimal maintenance
- Scalable network integration with existing police databases and real-time alerts
Cons
- High subscription costs per camera limit scalability for smaller agencies
- Privacy concerns despite image deletion policies, leading to public backlash in some areas
- Limited to vehicle tracking, less useful for non-motorized crimes or pedestrian surveillance
Best For
Mid-sized police departments, HOAs, and municipalities focused on vehicle-related public safety challenges like theft and reckless driving.
Pricing
Subscription-based at approximately $2,500-$3,000 per camera per year, with volume discounts for larger deployments.
Conclusion
The reviewed public safety software underscores the diverse innovation powering emergency response and operational efficiency, with Mark43 leading as the top choice for its versatile cloud-native CAD and RMS platform, designed to meet modern law enforcement needs. CentralSquare and Tyler Technologies New World follow closely, offering tailored strengths—unified suites and comprehensive ERPs, respectively—each fitting distinct agency requirements. Together, these tools showcase how advanced software enhances coordination, situational awareness, and effectiveness in public safety work.
To experience the future of public safety operations, start with Mark43—where technology simplifies complexity and empowers faster, smarter responses.
Tools Reviewed
All tools were independently evaluated for this comparison