Quick Overview
- 1#1: Five9 - Cloud contact center platform with intelligent predictive dialing that maximizes agent talk time and efficiency.
- 2#2: Convoso - AI-driven predictive dialer designed for high-volume outbound calling with compliance and optimization features.
- 3#3: Genesys Cloud CX - Cloud-based experience orchestration platform offering predictive dialing integrated with omnichannel routing.
- 4#4: NICE CXone - Omnichannel contact center solution with advanced predictive dialing and AI-powered analytics.
- 5#5: Talkdesk - AI-powered contact center software featuring predictive dialing for enhanced outbound campaigns.
- 6#6: RingCentral Contact Center - Unified communications platform with predictive dialer capabilities for scalable call center operations.
- 7#7: 8x8 - XCaaS platform providing predictive dialing integrated with video, chat, and analytics.
- 8#8: Vonage Contact Center - Cloud contact center with predictive dialing and real-time agent assistance tools.
- 9#9: Dialpad AI - AI sales and support platform with predictive and power dialing for efficient outbound calls.
- 10#10: CallTools - Cloud predictive dialer focused on TCPA compliance and high-speed outbound calling.
We ranked these tools based on advanced features, user experience, reliability, and value, ensuring they address diverse business needs for optimal outbound calling performance.
Comparison Table
This comparison table explores top predictive dialler software tools, such as Five9, Convoso, Genesys Cloud CX, NICE CXone, Talkdesk, and more, to guide readers in understanding their unique strengths. By examining key features, call management capabilities, and integration options, users can identify the best fit for their business needs, from campaign efficiency to customer engagement goals.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Five9 Cloud contact center platform with intelligent predictive dialing that maximizes agent talk time and efficiency. | enterprise | 9.4/10 | 9.6/10 | 8.7/10 | 8.9/10 |
| 2 | Convoso AI-driven predictive dialer designed for high-volume outbound calling with compliance and optimization features. | specialized | 9.2/10 | 9.5/10 | 8.8/10 | 9.0/10 |
| 3 | Genesys Cloud CX Cloud-based experience orchestration platform offering predictive dialing integrated with omnichannel routing. | enterprise | 8.8/10 | 9.4/10 | 7.9/10 | 8.2/10 |
| 4 | NICE CXone Omnichannel contact center solution with advanced predictive dialing and AI-powered analytics. | enterprise | 8.7/10 | 9.2/10 | 7.5/10 | 8.0/10 |
| 5 | Talkdesk AI-powered contact center software featuring predictive dialing for enhanced outbound campaigns. | enterprise | 8.5/10 | 9.1/10 | 8.0/10 | 7.7/10 |
| 6 | RingCentral Contact Center Unified communications platform with predictive dialer capabilities for scalable call center operations. | enterprise | 8.1/10 | 8.7/10 | 7.9/10 | 7.5/10 |
| 7 | 8x8 XCaaS platform providing predictive dialing integrated with video, chat, and analytics. | enterprise | 7.6/10 | 8.1/10 | 7.4/10 | 7.2/10 |
| 8 | Vonage Contact Center Cloud contact center with predictive dialing and real-time agent assistance tools. | enterprise | 8.1/10 | 8.7/10 | 7.9/10 | 7.8/10 |
| 9 | Dialpad AI AI sales and support platform with predictive and power dialing for efficient outbound calls. | enterprise | 8.2/10 | 8.7/10 | 8.9/10 | 7.8/10 |
| 10 | CallTools Cloud predictive dialer focused on TCPA compliance and high-speed outbound calling. | specialized | 7.6/10 | 7.4/10 | 8.2/10 | 8.5/10 |
Cloud contact center platform with intelligent predictive dialing that maximizes agent talk time and efficiency.
AI-driven predictive dialer designed for high-volume outbound calling with compliance and optimization features.
Cloud-based experience orchestration platform offering predictive dialing integrated with omnichannel routing.
Omnichannel contact center solution with advanced predictive dialing and AI-powered analytics.
AI-powered contact center software featuring predictive dialing for enhanced outbound campaigns.
Unified communications platform with predictive dialer capabilities for scalable call center operations.
XCaaS platform providing predictive dialing integrated with video, chat, and analytics.
Cloud contact center with predictive dialing and real-time agent assistance tools.
AI sales and support platform with predictive and power dialing for efficient outbound calls.
Cloud predictive dialer focused on TCPA compliance and high-speed outbound calling.
Five9
enterpriseCloud contact center platform with intelligent predictive dialing that maximizes agent talk time and efficiency.
AI-powered Intelligent Virtual Agent (IVA) integrated with predictive dialing for real-time call screening, sentiment analysis, and dynamic pacing adjustments
Five9 is a premier cloud-based contact center platform renowned for its advanced predictive dialer capabilities, enabling high-volume outbound calling by automatically dialing multiple lines and connecting only answered calls to available agents. It leverages sophisticated algorithms, machine learning, and real-time analytics to predict agent availability, maximize connect rates, and minimize compliance risks like TCPA violations. Beyond dialing, it offers omnichannel support, CRM integrations, workforce management, and AI-driven quality monitoring for comprehensive contact center operations.
Pros
- Exceptionally accurate predictive dialing with AI-driven pace adjustments for up to 300% efficiency gains
- Seamless scalability and 99.999% uptime via cloud infrastructure
- Robust compliance tools including Do Not Call scrubbing and call recording
Cons
- High cost structure unsuitable for very small teams
- Initial setup and customization require significant configuration time
- Advanced features demand training for optimal use
Best For
Enterprise-level call centers and sales teams handling high-volume outbound campaigns that prioritize maximum agent utilization and regulatory compliance.
Pricing
Quote-based pricing starting at approximately $150-$200 per agent per month, with additional fees for setup, add-ons, and usage tiers.
Convoso
specializedAI-driven predictive dialer designed for high-volume outbound calling with compliance and optimization features.
AI-Powered Compliance Suite with automatic lawsuit risk scoring and dynamic dialing adjustments
Convoso is a cloud-based contact center platform renowned for its predictive dialer capabilities, designed to optimize outbound calling for sales, collections, and customer service teams. It employs advanced algorithms to dial multiple lines simultaneously, connecting only answered live calls to agents while minimizing idle time and ensuring TCPA compliance. The software also integrates SMS, email, voice AI, and robust analytics for a complete omnichannel experience.
Pros
- Highly accurate predictive dialing with AI-driven AMD to reduce wasted calls
- Built-in compliance tools like Do Not Call scrubbing and real-time monitoring
- Extensive integrations with CRMs like Salesforce and robust reporting dashboards
Cons
- Pricing is custom and can be expensive for small teams
- Steeper learning curve for advanced customization options
- Occasional reports of integration glitches with legacy systems
Best For
High-volume outbound call centers in sales, debt collection, or telemarketing that prioritize compliance and agent efficiency.
Pricing
Custom enterprise pricing starting at around $0.05 per minute or $125+ per agent/month, with volume discounts available.
Genesys Cloud CX
enterpriseCloud-based experience orchestration platform offering predictive dialing integrated with omnichannel routing.
AI-powered predictive dialing with real-time adaptability to agent states and call outcomes
Genesys Cloud CX is a robust cloud-based contact center platform featuring advanced predictive dialing as part of its outbound campaign tools. It leverages AI algorithms to predict agent availability, dial multiple numbers simultaneously, and optimize connect rates while adhering to compliance standards like TCPA and DNC. The solution integrates predictive dialing seamlessly with omnichannel routing, workforce management, and analytics for comprehensive contact center operations.
Pros
- AI-driven predictive algorithms for high agent occupancy (up to 90%) and low abandonment rates
- Deep integrations with CRMs like Salesforce and robust compliance tools
- Scalable cloud architecture with real-time analytics and reporting
Cons
- High cost structure unsuitable for small teams
- Complex setup and steep learning curve for non-enterprise users
- Overkill features for organizations needing only basic dialing
Best For
Enterprise contact centers requiring integrated predictive dialing within a full CCaaS platform.
Pricing
Custom subscription pricing; starts at ~$100/user/month for CX1 edition, scaling up to CX3 with advanced features (annual contracts typical).
NICE CXone
enterpriseOmnichannel contact center solution with advanced predictive dialing and AI-powered analytics.
Enlighten AI for real-time predictive dialing adjustments based on agent performance and campaign data
NICE CXone is a cloud-based customer experience platform that includes advanced predictive dialing as part of its comprehensive contact center suite. It employs AI-powered algorithms to maximize agent talk time by automatically dialing multiple numbers and connecting only answered calls with live agents, while predicting abandon rates to stay compliant. The solution integrates seamlessly with workforce management, analytics, and omnichannel routing for enhanced outbound campaigns.
Pros
- AI-driven predictive algorithms that dynamically adjust to real-time conditions for optimal connect rates
- Strong compliance tools including Do Not Call list management and call recording
- Seamless integration with full CXone ecosystem for analytics and workforce optimization
Cons
- Complex setup and configuration requiring significant IT resources
- High pricing suitable mainly for enterprises
- Steep learning curve for non-technical users
Best For
Large-scale contact centers needing an integrated, enterprise-grade predictive dialer within a broader CX platform.
Pricing
Custom enterprise pricing, typically $150+ per user per month depending on modules and scale.
Talkdesk
enterpriseAI-powered contact center software featuring predictive dialing for enhanced outbound campaigns.
AI-powered Autopilot that provides real-time campaign optimization and agent assist during predictive dialing sessions
Talkdesk is a comprehensive cloud-based contact center platform that offers predictive dialing as part of its outbound calling suite, using AI algorithms to anticipate agent availability and maximize connect rates while minimizing idle time. It supports predictive, progressive, and preview dialing modes with built-in compliance tools for regulations like TCPA and DNC scrubbing. The platform integrates seamlessly with CRMs and provides real-time analytics to optimize campaigns.
Pros
- AI-driven predictive algorithms that dynamically adjust to real-time agent performance and call patterns
- Robust compliance features including automatic DNC scrubbing and TCPA adherence
- Deep integrations with popular CRMs like Salesforce and comprehensive reporting dashboards
Cons
- Premium pricing makes it less ideal for small teams or pure dialer-only needs
- Steep learning curve for advanced configurations and full feature utilization
- Heavy reliance on stable internet connectivity for optimal cloud-based performance
Best For
Mid-sized to enterprise contact centers seeking an integrated CCaaS platform with advanced predictive dialing capabilities.
Pricing
Quote-based enterprise pricing, typically $75-$150 per user/month depending on features, volume, and contract length.
RingCentral Contact Center
enterpriseUnified communications platform with predictive dialer capabilities for scalable call center operations.
Deep native integration with RingCentral MVP for unified voice, SMS, and video within predictive dialing campaigns
RingCentral Contact Center is a cloud-based omnichannel contact center platform with robust predictive dialing capabilities designed to optimize outbound sales and collections campaigns. It uses advanced algorithms to dial multiple numbers simultaneously, predict agent availability, and connect answered calls efficiently while minimizing abandoned calls for compliance. Integrated with RingCentral's UCaaS ecosystem, it offers features like real-time analytics, workforce management, and AI-powered routing to enhance agent productivity and customer experience.
Pros
- Seamless integration with RingCentral's voice, messaging, and video platform
- Advanced predictive, progressive, and preview dialing modes with strong compliance tools like Do Not Call scrubbing
- Comprehensive analytics, AI insights, and omnichannel support for scalable operations
Cons
- Higher pricing may not suit small teams or budget-conscious users
- Initial setup and configuration can be complex without dedicated IT support
- Fewer specialized dialing customizations compared to pure-play dialer competitors
Best For
Mid-sized to enterprise businesses already using RingCentral that need an integrated predictive dialer within a full UCaaS and contact center suite.
Pricing
Quote-based pricing; starts around $65 per agent/month for Essentials, up to $165+ for Premium/Ultimate editions with advanced features.
8x8
enterpriseXCaaS platform providing predictive dialing integrated with video, chat, and analytics.
AI-driven conversation intelligence that provides real-time coaching and automated call summaries during predictive campaigns
8x8 is a cloud-based unified communications platform with integrated contact center capabilities, including a predictive dialer that automates high-volume outbound calling by predicting agent availability and connecting only answered calls. It supports progressive, preview, and predictive modes, enhanced by AI for call prioritization and compliance. The solution is part of 8x8's XCaaS suite, offering seamless integration with voice, video, chat, and analytics for comprehensive customer engagement.
Pros
- Robust integration with UCaaS for unified inbound/outbound operations
- Advanced AI analytics and real-time reporting for campaign optimization
- Global scalability with strong compliance features like TCPA adherence
Cons
- Higher pricing compared to dedicated dialer specialists
- Steeper learning curve for advanced configuration
- Limited third-party dialing list integrations
Best For
Mid-to-large enterprises seeking an all-in-one cloud communications platform with reliable predictive dialing for outbound sales and collections.
Pricing
Contact center plans start at ~$105/agent/month (XCaaS bundles from $24/user/month, predictive dialing requires higher tiers).
Vonage Contact Center
enterpriseCloud contact center with predictive dialing and real-time agent assistance tools.
AI-powered dynamic call blending that seamlessly balances inbound and outbound traffic for optimal agent utilization
Vonage Contact Center is a cloud-based omnichannel platform offering predictive dialing as part of its comprehensive contact center suite, automating outbound calls to maximize agent productivity by predicting availability and connecting only live answers. It supports predictive, progressive, and preview dialing modes with AI-enhanced optimization, compliance tools like DNC scrubbing, and real-time analytics. The solution integrates deeply with CRMs such as Salesforce and Microsoft Dynamics, making it suitable for sales, collections, and customer outreach campaigns.
Pros
- Advanced AI-driven predictive algorithms for high connect rates
- Seamless integrations with major CRMs and UC platforms
- Robust compliance and reporting tools including real-time dashboards
Cons
- Complex setup and configuration for non-enterprise users
- Higher pricing that may not suit small teams
- Occasional dependency on stable internet for optimal performance
Best For
Mid-to-large contact centers needing scalable predictive dialing integrated with omnichannel communications and CRM systems.
Pricing
Quote-based, typically $90-$150 per agent/month depending on features and volume.
Dialpad AI
enterpriseAI sales and support platform with predictive and power dialing for efficient outbound calls.
Real-time AI coaching that provides live feedback and objection-handling suggestions during calls
Dialpad AI is a cloud-based unified communications platform that incorporates predictive dialing within its sales engagement suite, enabling high-volume outbound calling with AI-driven optimizations. It features real-time transcription, sentiment analysis, and automated coaching to improve agent performance and call outcomes. As a modern UCaaS solution, it integrates seamlessly with CRMs like Salesforce and supports omnichannel communications including voice, SMS, and video.
Pros
- Advanced AI tools like real-time sentiment analysis and coaching enhance call efficiency
- Seamless CRM integrations and omnichannel support streamline workflows
- Cloud-native scalability with strong compliance features for predictive dialing
Cons
- Higher pricing compared to dedicated dialer-only solutions
- Full AI capabilities require higher-tier plans, limiting value for basic users
- Internet dependency can impact call quality in low-bandwidth scenarios
Best For
Mid-sized sales and contact center teams seeking an all-in-one AI-powered communications platform with predictive dialing.
Pricing
Starts at $35/user/month for AI Sales (billed annually), with higher tiers up to $65/user/month for advanced contact center features; custom enterprise pricing available.
CallTools
specializedCloud predictive dialer focused on TCPA compliance and high-speed outbound calling.
Built-in TCPA compliance tools with DNC scrubbing and consent management
CallTools is a cloud-based predictive dialer software designed for outbound call centers, offering predictive, power, and preview dialing modes to maximize agent connect rates and efficiency. It includes lead management, CRM integrations like Salesforce and HubSpot, call recording, and real-time reporting. The platform emphasizes TCPA compliance and scalability for small to mid-sized teams.
Pros
- Affordable pricing with strong value for small teams
- Intuitive interface and quick setup
- Reliable predictive dialing with good connect rates
Cons
- Limited advanced analytics compared to enterprise solutions
- Fewer native integrations than top competitors
- Customer support can be slow during peak times
Best For
Small to medium outbound sales and telemarketing teams looking for a cost-effective, easy-to-deploy predictive dialer.
Pricing
Starts at $35 per user/month (billed annually) plus per-minute carrier fees; custom enterprise plans available.
Conclusion
The top predictive dialler software reviewed offer robust solutions, with Five9 emerging as the clear leader, prized for its intelligent dialing that boosts agent talk time and efficiency. Convoso follows closely, excelling in high-volume, compliance-driven outbound calling, while Genesys Cloud CX stands out for its seamless integration with omnichannel routing. Each tool caters to distinct needs, making it easy to find the right fit for various operational goals.
Ready to transform your outbound efforts? Try Five9 first to unlock its proven ability to maximize agent performance and campaign success.
Tools Reviewed
All tools were independently evaluated for this comparison