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Technology Digital MediaTop 10 Best Phone Software of 2026
Editorial roundup comparing phone software options and tradeoffs for teams choosing calling, routing, and admin features. RingCentral MVP is covered.
How we ranked these tools
Vendors set the topic, but our editors set the inclusion criteria and the evaluation framework before research starts.
Search agents gather the source set and the review record, including transcriptions of video reviews and podcasts.
Framework: Features 40% · Ease 30% · Value 30%
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RingCentral MVP is the best pick for enterprises that need centrally governed call routing because its admin-managed queues and overflow rules keep inbound handling consistent even when agents are unavailable, while Twilio fits engineering teams since programmable Voice call flows with status callbacks drive real-time automation through webhooks.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
RingCentral MVP
Admin-managed queues and overflow routing that keeps inbound calls consistent during agent unavailability.
Best for: Fits when enterprises need centrally managed phone routing and governance across teams and business hours.
Twilio
Editor pickProgrammable Voice call flows combined with status callbacks that drive external automation loops.
Best for: Fits when engineering teams need programmable voice and SMS with webhook-driven orchestration.
FreePBX
Editor pickModule-based visual administration of Asterisk dialplans, with custom contexts available for specialized routing logic.
Best for: Fits when teams need customizable Asterisk telephony with direct control over routing, hosting, and integrations.
Comparison Table
RingCentral MVP
enterpriseCloud-based unified communications platform providing voice, video, and messaging for businesses.
Admin-managed queues and overflow routing that keeps inbound calls consistent during agent unavailability.
RingCentral MVP is a hosted phone software option where inbound call handling is driven by IVR menus, queues, overflow rules, and forwarding so callers reach the intended group with less manual transfer. Centralized communications administration lets enterprise IT manage access, roles, routing rules, and communication settings without switching tools per department. The platform’s automation and API surface supports workflow integration around call routing decisions and operational visibility.
A key tradeoff is that richer call routing and governance often require careful role assignment and routing rule design in the admin area. RingCentral MVP fits best when a service desk or contact center needs consistent handling during peak periods through queues and overflow routing, or when business-hours rules must apply forwarding and availability policies across teams.
- +Admin-driven call routing with IVR, queues, and overflow rules
- +Centralized access and role controls for communications administration
- +Integration and API surface for connecting phone workflows to business systems
- +Time-based call treatment for forwarding and availability policies
- –Routing governance requires deliberate role and rule planning
- –Queue behavior tuning can be complex for multi-team organizations
Customer service operations teams
Route callers with IVR and overflow
Fewer manual call transfers
Service desks and contact teams
Handle peaks with queue routing
More consistent peak handling
Show 2 more scenarios
Enterprise IT and admins
Administer routing and access centrally
Centralized communication policy control
Administrators manage roles, routing rules, and communication settings from one administrative environment.
Comms administrators
Apply business-hours call rules
Calls follow availability policy
Time-based forwarding, availability, and caller identity rules enforce consistent business communications.
Best for: Fits when enterprises need centrally managed phone routing and governance across teams and business hours.
Twilio
API-firstProgrammable communications API for voice, SMS, and video.
Programmable Voice call flows combined with status callbacks that drive external automation loops.
Twilio provides programmable voice and messaging APIs that turn phone calls, SMS, and programmable chat into application features. It supports call flows, event webhooks, and media handling through a single developer-facing control plane.
Twilio also offers number provisioning, transport configuration, and granular status callbacks for integrating carrier-grade telephony into existing systems. The automation surface is driven by REST APIs and webhook events that feed orchestration logic in external services.
- +Developer-first Voice and Messaging APIs with consistent webhook eventing
- +Call flow control with media actions and real-time status callbacks
- +Extensible routing via APIs that fit existing auth, logging, and workflows
- +Strong observability through event-driven telemetry patterns and webhooks
- –Governance across many subaccounts needs deliberate RBAC and audit planning
- –Complex deployments can require careful retry and idempotency handling
- –Testing voice behavior often depends on carrier conditions and timing
- –Some advanced telephony workflows need multiple API calls and orchestration
Voice app developers
Build interactive IVR call branching
Application-controlled voice journeys
Sales and ops teams
Trigger outbound calls from apps
Automated outbound calling
Show 2 more scenarios
Customer operations teams
Receive two-way SMS via webhooks
Programmable messaging experiences
Ingest inbound messages with webhooks and route conversations into user records or workflow actions.
Web product teams
Embed browser-based voice communications
Embedded call experiences
Add voice or video interactions to a web app without building a separate telephony stack.
Best for: Fits when engineering teams need programmable voice and SMS with webhook-driven orchestration.
FreePBX
enterpriseOpen-source web-based PBX software.
Module-based visual administration of Asterisk dialplans, with custom contexts available for specialized routing logic.
FreePBX gives administrators direct control over an Asterisk installation without requiring every call-flow change to be written manually. Its module structure covers inbound routes, outbound routes, time conditions, queues, paging, follow-me rules, and endpoint provisioning. Self-hosted deployment supports on-premises servers, virtual machines, and private cloud infrastructure.
The tradeoff is administrative responsibility for operating-system updates, SIP security, backups, module compatibility, and troubleshooting. FreePBX fits organizations that need tailored call routing, custom dialplans, or local control over telephony infrastructure rather than a fully managed cloud service.
- +Asterisk-backed dialplan control supports detailed inbound and outbound call routing
- +Built-in modules cover IVR, queues, voicemail, conferencing, paging, and call recording
- +Custom contexts and AGI scripts support workflows beyond standard GUI modules
- +Supports SIP trunks and broad endpoint provisioning options
- –Self-hosted deployments require ongoing security, backup, and update administration
- –Module dependencies can complicate upgrades and troubleshooting
- –Advanced call flows require Asterisk, SIP, or dialplan expertise
- –Native CRM automation often depends on custom integrations or third-party modules
Multi-site operations teams
Centralized branch call routing
Consistent multi-site call handling
Contact center administrators
Queue and agent management
More controlled queue operations
Show 2 more scenarios
Telephony developers
Custom call automation
Application-driven call flows
AGI scripts, custom contexts, and dialplan hooks connect call events to internal applications.
IT infrastructure teams
Private telephony deployment
Greater infrastructure control
Teams can host Asterisk on owned servers or virtual machines and manage SIP trunks directly.
Best for: Fits when teams need customizable Asterisk telephony with direct control over routing, hosting, and integrations.
Aircall
SMBCloud-based phone system designed for sales and support teams.
Aircall's CRM activity synchronization links calls, dispositions, and agent activity with Salesforce, HubSpot, Zendesk, and Intercom records.
Salesforce, HubSpot, Zendesk, Intercom, and Slack integrations connect calling activity with the systems teams already use. Administrators can configure IVR menus, queues, business hours, recording settings, and user permissions from one console. Supervisors can monitor active calls, review recordings, and inspect agent activity for coaching.
- +Native Salesforce, HubSpot, Zendesk, and Intercom integrations connect calls to customer records.
- +Power Dialer and click-to-dial support structured outbound workflows.
- +IVR, queues, business hours, and call monitoring cover common support operations.
- +Public API and webhooks support event-driven CRM and workflow automation.
- –Custom call-control logic is narrower than Twilio, Vonage, or Telnyx APIs.
- –Native integration coverage favors mainstream CRM and help-desk systems.
- –Field mapping and disposition governance require deliberate administrator setup.
- –Advanced reporting depends on consistent tagging and agent activity data.
Revenue operations teams
CRM-linked outbound calling
Cleaner activity attribution
Customer support teams
Queue-based customer support
More consistent call handling
Show 1 more scenario
Distributed support managers
Remote team call coaching
Faster coaching cycles
Managers review recordings, monitor live calls, and compare agent activity through shared analytics.
Best for: Fits when sales and support teams need CRM-linked calling with managed routing and supervisor visibility.
Vonage
enterpriseCommunications platform offering CPaaS, UCaaS, and CCaaS solutions.
Vonage Voice API uses NCCO call instructions to define programmable routing, menus, recordings, transfers, and announcements.
Vonage suits organizations that need standard business telephony alongside developer access to call control and messaging. Administrators can configure users, extensions, call groups, routing rules, recording policies, and analytics from a centralized console. Integrations with Salesforce, Microsoft Teams, and other business applications reduce manual call logging and context switching.
- +Programmable Voice API supports custom call routing and interactive voice workflows
- +Business suite includes queues, auto attendants, recording, SMS, and mobile apps
- +Native Salesforce and Microsoft Teams integrations connect calling with daily workflows
- +API catalog covers voice, messaging, video, and identity verification
- –Advanced API deployments require developer resources and ongoing workflow maintenance
- –Feature availability differs between business communications and API products
- –Contact center depth may require a separate Vonage Contact Center deployment
- –Administrative configuration can become complex across multiple communications products
Customer support teams
Route inbound calls across support queues
More consistent call handling
Revenue operations teams
Automate CRM call activity
Cleaner customer records
Show 2 more scenarios
Software product teams
Embed voice into applications
Application-based communications
Voice API endpoints add calling, transfers, recordings, and interactive menus to custom applications.
Distributed business teams
Support mobile and desktop calling
Consistent remote calling
Vonage apps let staff use business numbers, messaging, voicemail, and call controls across supported devices.
Best for: Fits when teams need hosted calling plus APIs for CRM automation and custom communication workflows.
Nextiva
SMBBusiness VoIP phone service with CRM and collaboration features.
Nextiva call queues and automated attendants can be configured to align routing logic with live call analytics.
Nextiva fits mid-size and growing teams that want a unified cloud voice stack with contact center and collaboration features under one admin surface. Voice calling, team extensions, and call controls are paired with documented integration points for routing, CRM synchronization, and support workflows.
- +Unified admin for users, calling, and queue routing
- +Queue and attendant workflows are configurable without custom telephony code
- +CRM and helpdesk sync reduces manual contact updates
- +Call analytics report on outcomes and bottlenecks by queue
- –Advanced call-flow customization can require deeper platform knowledge
- –Some integrations depend on specific partner connectors
Small and mid-market businesses
Replace an on-premises phone system
Cloud-managed business phone
Distributed IT administrators
Standardize calling across office locations
Consistent phone configuration
Show 2 more scenarios
Contact center supervisors
Review agent call conversations
Repeatable call coaching
Record calls and use playback for supervised review to support coaching and quality programs.
Business operations teams
Automate actions from call events
More automated call handling
Connect call-state events and communication activity to internal workflows for automated responses.
Best for: Fits when a mid-size team needs configurable calling and queue routing plus CRM-driven workflows under one admin.
Grasshopper
SMBVirtual phone system providing business numbers for mobile professionals.
Voicemail transcription that converts missed-call messages into text in the Grasshopper admin.
Grasshopper routes business calls and faxes through a cloud number and a web-based admin console. It includes an interactive voice menu, call forwarding, and voicemail transcription in a single phone-management workflow.
- +Web admin configures numbers, extensions, and routing without technical tooling
- +Interactive voice menu supports common inbound paths and call forwarding
- +Voicemail transcription turns missed calls into searchable text quickly
- +Works well for small teams that need basic multi-extension phone handling
- –Limited automation surface for provisioning calls, messaging, and routing via API
- –Advanced contact center workflows need external tools rather than native routing
- –Less control over call flows compared with programmable carrier-grade platforms
- –Analytics depth is thin for diagnosing call quality and workflow performance
Solo entrepreneurs
Create a dedicated business line
Separate call handling
Small businesses
Route multiple inbound business lines
Clearer inbound separation
Show 2 more scenarios
Customer-facing small businesses
Provide a business texting line
Consistent communication channel
Enable configured business texting alongside voice calling and voicemail for a consistent channel mix.
Office administrators
Handle calls outside business hours
Predictable after-hours handling
Configure schedules, greetings, forwarding rules, and voicemail for after-hours inquiries.
Best for: Fits when a small team needs hosted phone numbers, routing, and voicemail transcription without API-driven workflows.
3CX
enterpriseSoftware-based PBX system for Windows and Linux.
3CX Phone System supports browser-based and desktop management for telephony services with SIP endpoint onboarding in one admin workflow.
3CX delivers phone system software built around a PBX control plane and call handling features that teams run on-premises or via managed hosting. It supports SIP-based integrations for trunks and endpoints, with centralized configuration for extensions, voicemail, and call flows.
- +On-prem or hosted deployment option for SIP trunks and extensions
- +Centralized extension provisioning with role-based access controls
- +Call handling includes voicemail, queues, and multi-site routing
- +Management UI provides live status for calls, channels, and system components
- –Third-party integration depth depends heavily on SIP and add-on paths
- –Automation surface is narrower than communications APIs focused teams
- –Feature coverage for contact-center style analytics is limited
- –Complex multi-site setups require careful dialing plan governance
Office IT teams
Provision desk phones and extensions
Consistent setup at rollout
SMB and mid-market IT
Run a central IP PBX
Unified business telephony
Show 2 more scenarios
Reception and support teams
Route callers using dial plans
More consistent call handling
Route inbound callers to departments, users, queues, or backup destinations using call rules.
Self-managed IT teams
Control call handling infrastructure
Greater configuration control
Operate PBX software in an organization-controlled or hosted environment instead of relying only on vendor service.
Best for: Fits when teams need a configurable PBX with SIP trunk control and internal provisioning over external call APIs.
Dialpad
SMBAI-driven business phone system integrating with productivity apps.
Dialpad Call Intelligence turns completed calls into searchable insights and coaching signals for agents.
Dialpad focuses on voice and call intelligence built into everyday phone workflows, including agent coaching and searchable conversation context. It supports hosted calling with team messaging and contact center features that unify users, numbers, and call handling.
- +Call intelligence adds searchable transcripts and suggested coaching tied to live workflows
- +Routing and team call handling cover common inbound and internal contact-center patterns
- +APIs and webhooks support syncing call events to CRM and ticketing systems
- +Admin provisioning and permissions reduce manual account handling across groups
- –Advanced routing logic and reporting require careful configuration to match operational intent
- –Deep reporting and analytics depend on correct integration setup to stay actionable
Inside sales teams
Run outbound calling with context
More consistent outreach
Small business office administrators
Handle voicemail and after-hours calls
Faster missed-call response
Show 2 more scenarios
Distributed contact center supervisors
Monitor recording and mobile workflows
Centralized oversight
Coordinate agent coverage using browser or mobile call workflows while reviewing recordings centrally.
Support and quality teams
Perform customer support QA reviews
More efficient quality reviews
Review recordings and transcripts and use interaction analytics to identify escalations and performance issues.
Best for: Fits when teams need hosted calling plus built-in call intelligence and workflow automation.
Phone.com
SMBVirtual phone service for small businesses.
Webhook-driven call event delivery that makes call routing and provisioning react to live events in custom services.
Phone.com targets teams that need phone-number provisioning and calling workflows through a software-facing interface. It provides web-driven configuration for numbers, calling settings, and call handling logic, plus an API surface for integrating voice and numbers into existing systems.
- +API-first number and voice configuration for automated provisioning flows
- +Webhook-based call event handling supports real-time routing logic
- +Role-based admin access separates number ownership from operational changes
- +Call handling configuration is manageable from a web console
- –Advanced voice workflow customization can require more API wiring
- –Governance controls feel thinner than some enterprise voice competitors
- –Debugging complex routing requires careful correlation of webhook events
- –Some operational visibility depends on event payload quality
Small and mid-market organizations
Deploy hosted business phone
Centrally managed business phone
Small business teams
Combine texting and video meetings
Multiple channels in one service
Show 2 more scenarios
Small business administrators
Triage after-hours voicemail
Faster missed-call follow-up
Apply time-based routing and deliver voicemail with transcription for faster follow-up.
Small business support teams
Distribute inbound calls
More consistent inbound handling
Route callers to the right person, extension, queue, or destination using configurable call flows.
Best for: Fits when teams need programmatic phone provisioning and webhook-driven call routing without building a full voice stack.
Conclusion
After evaluating 10 phone software, RingCentral MVP stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right Phone Software
Phone software covers the call handling logic, admin interfaces, and automation surfaces teams use to provision numbers, route calls, and trigger external workflows. This guide covers FreePBX, Aircall, Vonage, RingCentral, Twilio, Nextiva, Dialpad, 3CX, Grasshopper, and Phone.com.
The ranking prioritizes integration depth, automation and API surfaces, and the practical governance controls teams need when multiple users, locations, or subaccounts share the same telephony setup.
Phone Software for programmable calling, routing, and workflow automation
Phone software is the platform layer that configures voice services such as inbound menus, queues, voicemail, recording, and call transfers, then connects those actions to external systems through APIs and event delivery. FreePBX focuses on module-based administration for Asterisk dialplans, including custom contexts for specialized routing logic.
Aircall focuses on CRM activity synchronization so call dispositions and agent activity link directly to Salesforce, HubSpot, Zendesk, and Intercom records. Vonage adds an API-first programmable voice model that uses NCCO call instructions to define routing, menus, and announcements for custom workflows.
Evaluation criteria for Phone Software in routing, automation, and governance
Phone software must translate call intent into concrete routing actions and state changes, which is why programmable call control and event delivery matter. Teams need predictable behavior during transfers, recordings, queue handling, and call lifecycle updates so external systems can stay synchronized.
The strongest platforms also expose an integration surface that supports automation loops, not just basic calling. The guide prioritizes documented API and webhook style mechanics, plus admin controls that reduce risk when multiple admins and locations share the same telephony setup.
Programmable call control with instruction-driven routing
Vonage routes calls using NCCO call instructions that define menus, recordings, transfers, and announcements, which keeps voice logic structured. Twilio provides programmable Voice call flows with media actions and real-time status callbacks that drive external automation loops.
Event callbacks tied to call and agent lifecycle states
RingCentral couples REST APIs with event callbacks for call and agent state changes, which supports automating user and call lifecycle sync. Twilio status callbacks also feed external automation loops, but governance across many subaccounts becomes a separate design task.
CRM-linked calling and disposition synchronization
Aircall links call activity, dispositions, and agent activity with Salesforce, HubSpot, Zendesk, and Intercom records. RingCentral and Nextiva can align queue workflows with analytics, but Aircall’s CRM mapping is the primary workflow anchor for many sales and support teams.
Queue and attendant workflow configuration without custom telephony code
Nextiva configures call queues and automated attendants under one admin, aligning routing logic with live call analytics. Vonage also includes business suite features like queues and auto attendants, but advanced API deployments require developer resources to maintain custom workflows.
Asterisk dialplan administration with module-driven routing logic
FreePBX delivers module-based visual administration for Asterisk dialplans and supports custom contexts for specialized routing logic. 3CX can centralize extension provisioning with role-based access controls, but FreePBX’s dialplan model is the differentiator for teams that want direct Asterisk-style control.
Webhook and real-time event delivery for external provisioning and routing services
Phone.com uses webhook-driven call event delivery so custom services can react with routing and provisioning logic. FreePBX focuses on Asterisk dialplan modules for routing, which makes it less dependent on external webhook orchestration for core call control.
How to choose Phone Software based on integration depth and admin control needs
Choosing phone software starts with how call logic should be authored and changed. Some platforms model voice behavior as developer-defined call instructions or call flows, while others model it as admin-configured queues, menus, and dialplan modules.
Next, selection depends on how teams will wire external systems into call lifecycle events. Some products emphasize CRM activity synchronization and disposition mapping, while others emphasize event callbacks and webhook delivery that drive custom services for routing and provisioning.
Pick the call-logic authoring model that matches the team’s change workflow
Choose Vonage when voice routing, menus, recordings, transfers, and announcements must be defined through NCCO call instructions that can be updated alongside developer workflows. Choose FreePBX when teams want module-based visual administration of Asterisk dialplans with custom contexts for specialized routing logic.
Match the event surface to the automation strategy
Choose RingCentral when event callbacks for call and agent state changes must feed automation across user lifecycle sync. Choose Twilio when status callbacks must drive external automation loops for both Voice and Messaging.
Decide whether CRM mapping is the primary integration job
Choose Aircall when calling and dispositions must attach directly to Salesforce, HubSpot, Zendesk, and Intercom records as a first-class workflow. Choose Phone.com when external services must own routing decisions based on webhook call events rather than being driven primarily by CRM records.
Evaluate governance needs for multi-admin and multi-account operations
Choose Twilio when governance across many subaccounts can be addressed through deliberate RBAC and audit planning rather than being assumed. Choose 3CX when centralized extension provisioning with role-based access controls fits the internal admin model for SIP endpoint onboarding.
Constrain complexity by selecting configurable routing workflows or code-driven call flows
Choose Nextiva when queue and attendant workflows should be configurable without custom telephony code under one admin. Choose Dialpad when call intelligence outputs like searchable transcripts and coaching signals must be attached to live routing and workflow automation.
Who should buy which Phone Software capabilities
Different teams prioritize different parts of the phone software stack, such as programmable voice, CRM-linked dispositions, or dialplan-level routing control. The best choice depends on who changes call logic and how those changes must reflect in downstream systems.
Engineering teams building webhook-driven communication orchestration
Twilio fits engineering-driven automation because Voice call flows come with consistent webhook eventing and real-time status callbacks that can be wired into orchestration systems.
Sales and support teams that must tie calls to CRM activity and dispositions
Aircall fits CRM-first operations because native integrations connect calls to Salesforce, HubSpot, Zendesk, and Intercom records for agent activity visibility and disposition tracking.
Contact center operators that want queue-centric routing and agent state automation
RingCentral fits mid-size contact center workflows because it centralizes admin management and uses REST APIs plus event callbacks for call and agent state changes.
Teams standardizing on Asterisk dialplans and wanting visual admin control
FreePBX fits because module-based visual administration controls Asterisk dialplans and supports custom contexts for specialized routing logic.
Teams that need external services to own routing decisions using live call events
Phone.com fits because webhook-driven call event delivery supports real-time routing logic inside custom services rather than inside a larger voice stack.
Common pitfalls when buying Phone Software for programmable calling
Many missteps come from treating phone software as just a calling feature rather than a control plane for routing and state synchronization. Teams also underestimate the operational work needed to keep advanced workflows correct after changes in queues, call flows, or subaccounts.
Choosing programmable voice APIs without planning for workflow maintenance resources
Vonage programmable Voice API deployments require developer resources for ongoing workflow maintenance, so allocate engineering time for call instruction changes and operational troubleshooting.
Assuming CRM integrations will cover all call-control logic needs
Aircall integration coverage favors mainstream CRM and help-desk systems, and custom call-control logic is narrower than Twilio, Vonage, or Telnyx APIs, so validate edge routing and call control requirements early.
Underestimating governance friction in multi-admin rollouts
Twilio governance across many subaccounts needs deliberate RBAC and audit planning, and advanced routing or large rollout workflows in RingCentral need careful governance to avoid configuration drift.
Overloading admin configuration with custom logic that belongs in a dialplan model
Nextiva queue and attendant workflows can be configured under one admin, but advanced call-flow customization can require deeper platform knowledge, so test complex routing cases before committing.
How We Selected and Ranked These Tools
We evaluated FreePBX, Aircall, Vonage, RingCentral, Twilio, Nextiva, Dialpad, 3CX, Grasshopper, and Phone.com on features, ease, and value using the scored tool cards provided. Features account for 40% of the ranking, with emphasis on programmable routing control, event callbacks, CRM-linked synchronization, and queue or attendant workflow capabilities.
Ease and value each account for 30%, with attention to how quickly teams can configure common call handling without breaking automation loops. FreePBX earned the top position because module-based visual administration of Asterisk dialplans with custom contexts provides direct dialplan-level control while still covering IVR, queues, voicemail, conferencing, paging, and call recording through built-in modules.
Frequently Asked Questions About Phone Software
How do Twilio and Vonage differ in how call flows are defined for programmability?
Which platform is better for CRM-linked call logging without building custom routing primitives?
How does RingCentral’s contact-center routing work compared to FreePBX dialplan control?
What breaks if a team relies on telephony admin screens instead of webhook-driven automation?
When should an engineering team choose Twilio over a PBX control plane like 3CX or FreePBX?
How does Phone.com handle governance and admin visibility compared with FreePBX module administration?
What tradeoff appears when teams adopt Dialpad’s call intelligence versus RingCentral’s queue management?
How do 3CX and Vonage support integrations when onboarding SIP endpoints or numbers into external systems?
When does RingCentral or Nextiva provide more useful admin control for queue routing analytics?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
Funding and competing interests
This study was co-funded by several of the vendors assessed in it. No single vendor funded it. Funders could propose the market studied.
They had no role in selecting vendors, setting or weighting criteria, analysing data or drawing conclusions, and they received the same factual-accuracy check as every other vendor assessed.
Market definition, inclusion rules and criteria weights were fixed by an editor before research began and did not change afterwards. Editorial process →
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