Quick Overview
- 1#1: Five9 - Cloud-based contact center platform with predictive, power, and preview dialing for efficient high-volume outbound campaigns.
- 2#2: Convoso - AI-driven predictive dialer optimized for sales and collections with built-in TCPA compliance and dynamic agent scripting.
- 3#3: Talkdesk - AI-powered contact center solution featuring smart dialing to connect agents with live answers and boost connect rates.
- 4#4: Dialpad - AI cloud phone system with power dialing, real-time coaching, and CRM integrations for sales acceleration.
- 5#5: PhoneBurner - Power dialer that eliminates voicemail delays and enables sales reps to handle up to 80 calls per hour.
- 6#6: RingCentral - Unified communications platform offering power dialing, video meetings, and seamless CRM connectivity for outbound teams.
- 7#7: AI rcall - Cloud call center software with power dialing, call monitoring, and integrations for streamlined outbound operations.
- 8#8: CallFire - Pay-per-use voice broadcasting and predictive dialing service for scalable outbound calling campaigns.
- 9#9: JustCall - Business phone platform with click-to-call, power dialer, and SMS automation for sales outreach.
- 10#10: MightyCall - Virtual phone system providing click-to-dial, power dialing queues, and team call routing features.
These tools were selected based on rigorous evaluation of features (such as predictive, power, or smart dialing capabilities), reliability, ease of use, and value. We prioritized platforms with strong performance, compliance support, and integrations, ensuring relevance for sales, collections, and customer service teams seeking efficient, high-quality solutions.
Comparison Table
Phone dialing software enhances outbound communication efficiency, simplifying outreach for businesses. This comparison table explores top tools like Five9, Convoso, Talkdesk, Dialpad, PhoneBurner, and more, helping readers identify features and suitability for their needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Five9 Cloud-based contact center platform with predictive, power, and preview dialing for efficient high-volume outbound campaigns. | enterprise | 9.4/10 | 9.7/10 | 8.5/10 | 8.8/10 |
| 2 | Convoso AI-driven predictive dialer optimized for sales and collections with built-in TCPA compliance and dynamic agent scripting. | specialized | 9.1/10 | 9.5/10 | 8.2/10 | 8.7/10 |
| 3 | Talkdesk AI-powered contact center solution featuring smart dialing to connect agents with live answers and boost connect rates. | enterprise | 8.7/10 | 9.2/10 | 8.1/10 | 7.8/10 |
| 4 | Dialpad AI cloud phone system with power dialing, real-time coaching, and CRM integrations for sales acceleration. | specialized | 8.7/10 | 9.2/10 | 8.8/10 | 8.1/10 |
| 5 | PhoneBurner Power dialer that eliminates voicemail delays and enables sales reps to handle up to 80 calls per hour. | specialized | 8.4/10 | 9.1/10 | 8.2/10 | 7.9/10 |
| 6 | RingCentral Unified communications platform offering power dialing, video meetings, and seamless CRM connectivity for outbound teams. | enterprise | 8.4/10 | 9.1/10 | 8.0/10 | 7.6/10 |
| 7 | AI rcall Cloud call center software with power dialing, call monitoring, and integrations for streamlined outbound operations. | specialized | 8.6/10 | 9.0/10 | 9.2/10 | 7.8/10 |
| 8 | CallFire Pay-per-use voice broadcasting and predictive dialing service for scalable outbound calling campaigns. | other | 7.8/10 | 8.4/10 | 7.2/10 | 7.9/10 |
| 9 | JustCall Business phone platform with click-to-call, power dialer, and SMS automation for sales outreach. | specialized | 8.4/10 | 8.2/10 | 8.7/10 | 8.3/10 |
| 10 | MightyCall Virtual phone system providing click-to-dial, power dialing queues, and team call routing features. | other | 7.6/10 | 7.4/10 | 8.2/10 | 7.5/10 |
Cloud-based contact center platform with predictive, power, and preview dialing for efficient high-volume outbound campaigns.
AI-driven predictive dialer optimized for sales and collections with built-in TCPA compliance and dynamic agent scripting.
AI-powered contact center solution featuring smart dialing to connect agents with live answers and boost connect rates.
AI cloud phone system with power dialing, real-time coaching, and CRM integrations for sales acceleration.
Power dialer that eliminates voicemail delays and enables sales reps to handle up to 80 calls per hour.
Unified communications platform offering power dialing, video meetings, and seamless CRM connectivity for outbound teams.
Cloud call center software with power dialing, call monitoring, and integrations for streamlined outbound operations.
Pay-per-use voice broadcasting and predictive dialing service for scalable outbound calling campaigns.
Business phone platform with click-to-call, power dialer, and SMS automation for sales outreach.
Virtual phone system providing click-to-dial, power dialing queues, and team call routing features.
Five9
enterpriseCloud-based contact center platform with predictive, power, and preview dialing for efficient high-volume outbound campaigns.
AI-powered Intelligent Dialer that dynamically adjusts pacing based on agent availability, abandon rates, and real-time data for optimal performance
Five9 is a premier cloud-based contact center platform renowned for its advanced phone dialing capabilities, including predictive, progressive, preview, and power dialing modes optimized by AI to boost connect rates and agent productivity. It serves high-volume outbound sales, telemarketing, and customer outreach with features like dynamic scripting, real-time call blending, and comprehensive compliance tools for TCPA, DNC, and PCI DSS. The platform integrates seamlessly with CRMs like Salesforce and provides detailed analytics for campaign optimization.
Pros
- Superior AI-driven dialing algorithms that adapt in real-time to maximize live connections
- Robust compliance and reporting tools to ensure regulatory adherence
- Highly scalable for enterprise-level call volumes with unlimited concurrent calls
Cons
- Steep learning curve and complex initial setup requiring IT expertise
- Premium pricing that may be prohibitive for small businesses
- Occasional reports of downtime during peak usage
Best For
Enterprise call centers and large sales teams handling high-volume outbound dialing campaigns.
Pricing
Quote-based pricing starting at approximately $150-$180 per agent/month, with tiers for Essential, Premium, and Optimum plans including add-ons for advanced features.
Convoso
specializedAI-driven predictive dialer optimized for sales and collections with built-in TCPA compliance and dynamic agent scripting.
Patented Storm Predictive Dialer that dynamically optimizes pacing for peak efficiency and compliance
Convoso is a cloud-based contact center platform specializing in high-volume outbound dialing, featuring predictive, power, preview, and progressive modes to maximize agent connect rates. It incorporates AI-driven conversation intelligence, real-time coaching, and robust TCPA/DNC compliance tools for regulated industries like sales and collections. The software supports seamless CRM integrations and scalable operations for enterprises handling millions of calls monthly.
Pros
- Industry-leading predictive dialing with patented algorithms achieving up to 4x higher connect rates
- Comprehensive compliance suite including auto-DNC scrubbing and litigation protection
- AI-powered analytics and real-time agent assist for improved performance
Cons
- High cost structure better suited for large-scale operations
- Initial setup and configuration can be complex for new users
- Limited flexibility for purely inbound-focused teams
Best For
Enterprise sales, debt collection, and telemarketing teams requiring compliant, high-volume outbound dialing at scale.
Pricing
Custom quote-based; typically $0.04-$0.08 per minute or $100-$150 per agent/month, with volume discounts.
Talkdesk
enterpriseAI-powered contact center solution featuring smart dialing to connect agents with live answers and boost connect rates.
AI Autopilot for intelligent predictive dialing and dynamic agent assistance
Talkdesk is a comprehensive cloud-based contact center platform that provides advanced phone dialing solutions, including predictive, power, preview, and progressive dialing modes for efficient outbound campaigns. It leverages AI for intelligent call routing, real-time coaching, and compliance monitoring to boost agent productivity and customer engagement. With robust omnichannel support and deep CRM integrations, it's designed for scaling contact centers handling high call volumes.
Pros
- AI-powered dialing with predictive algorithms for maximum connect rates
- Extensive integrations with Salesforce, Zendesk, and other CRMs
- Advanced analytics and real-time compliance tools
Cons
- High cost, especially for smaller teams
- Complex setup and customization for advanced features
- Overkill for basic dialing needs without full contact center use
Best For
Enterprise contact centers and sales teams requiring scalable, AI-enhanced outbound dialing with omnichannel capabilities.
Pricing
Custom enterprise pricing; starts around $75-$125 per agent/month for core plans, scaling up with AI and advanced features.
Dialpad
specializedAI cloud phone system with power dialing, real-time coaching, and CRM integrations for sales acceleration.
AI Real-Time Assist for live call coaching and sentiment analysis
Dialpad is a cloud-based unified communications platform specializing in AI-powered phone dialing for sales and contact centers. It offers power dialing, predictive dialing, and preview modes with seamless CRM integrations like Salesforce and HubSpot. Additional features include real-time call transcription, sentiment analysis, and AI coaching to enhance outbound calling efficiency and agent performance.
Pros
- Advanced AI features like real-time transcription and coaching
- Strong CRM integrations for streamlined workflows
- Cloud-native with no hardware requirements and global calling
Cons
- Predictive dialing requires minimum call volumes
- Higher pricing for enterprise-level features
- Occasional latency in AI processing during peak usage
Best For
Mid-sized sales teams and contact centers seeking AI-enhanced outbound dialing with robust analytics.
Pricing
Starts at $15/user/month (Standard), $25/user/month (Pro with advanced dialer), Enterprise custom pricing.
PhoneBurner
specializedPower dialer that eliminates voicemail delays and enables sales reps to handle up to 80 calls per hour.
Intelligent power dialer that dials multiple lines simultaneously and connects only live answers while dropping voicemails automatically
PhoneBurner is a power dialing platform designed for outbound sales teams, enabling reps to rapidly dial prospects from uploaded lists while automatically handling busy signals, voicemails, and no-answers. It connects users only to live answers, drops pre-recorded voicemails, and logs call data for easy CRM syncing. The software emphasizes speed and efficiency, allowing sales professionals to make significantly more dials per day compared to manual calling.
Pros
- Exceptional power dialing speeds up to 80+ calls per hour
- Seamless voicemail drops and local presence for higher connect rates
- Robust CRM integrations and detailed call analytics
Cons
- Higher pricing may not suit small teams or low-volume users
- Primarily outbound-focused with limited inbound capabilities
- Initial setup and list management can have a learning curve
Best For
Outbound sales teams and SDRs focused on high-volume cold calling to maximize daily dials and conversions.
Pricing
Starts at $149/user/month (billed annually); higher tiers up to $219/user/month with advanced features.
RingCentral
enterpriseUnified communications platform offering power dialing, video meetings, and seamless CRM connectivity for outbound teams.
AI conversation intelligence with real-time call coaching and automated summaries
RingCentral is a comprehensive cloud-based unified communications platform offering VoIP phone services, team messaging, video conferencing, and advanced calling features tailored for business use. As a phone dialing software solution, it provides click-to-dial, power dialing, predictive dialing options through its RingCX and sales engagement tools, along with CRM integrations for efficient outbound campaigns. It excels in delivering high-quality calls with global reach and AI-driven insights to enhance sales productivity.
Pros
- Robust CRM integrations like Salesforce for seamless dialing and logging
- High call quality with unlimited domestic calling and global numbers
- AI-powered features like conversation intelligence and real-time coaching
Cons
- Higher pricing can be steep for small teams or startups
- Advanced dialing features locked behind premium plans
- Occasional complexity in setup for non-enterprise users
Best For
Mid-sized sales teams and enterprises needing an all-in-one platform with scalable dialing and collaboration tools.
Pricing
Starts at $20/user/month (Core), $25 (Advanced), $35 (Ultra), billed annually; additional fees for international calling and add-ons.
AI rcall
specializedCloud call center software with power dialing, call monitoring, and integrations for streamlined outbound operations.
Seamless, bi-directional CRM integrations that automatically log calls and sync customer data in real-time
AI rcall is a cloud-based VoIP phone system tailored for sales, support, and customer success teams, providing advanced phone dialing capabilities like power dialing and click-to-call. It offers call recording, real-time monitoring, coaching tools, and detailed analytics to optimize outbound and inbound calling performance. Seamless integrations with CRMs such as Salesforce, HubSpot, and Pipedrive make it ideal for streamlining workflows in dynamic contact centers.
Pros
- Deep integrations with 100+ CRMs and productivity tools
- Powerful power dialer and call analytics for efficient outbound campaigns
- Intuitive interface with quick setup and mobile/desktop apps
Cons
- No native predictive dialing (power dialer only)
- Pricing escalates quickly for advanced features and larger teams
- Call quality can vary based on internet stability
Best For
Sales and support teams in growing businesses needing CRM-integrated phone dialing and call management.
Pricing
Starts at $30/user/month (Essentials), $50/user/month (Professional), $70+/user/month (Enterprise); billed annually with custom enterprise options.
CallFire
otherPay-per-use voice broadcasting and predictive dialing service for scalable outbound calling campaigns.
Drag-and-drop IVR Studio for building custom interactive voice response systems without coding
CallFire is a cloud-based communications platform specializing in outbound voice broadcasting, SMS campaigns, IVR systems, and call tracking for high-volume phone dialing needs. It enables users to launch robocalls, power dialing, predictive dialing, and automated messaging campaigns with text-to-speech capabilities and compliance tools. The platform also offers analytics, A/B testing, and virtual numbers for scalable outreach in sales, political, or emergency notifications.
Pros
- Highly scalable for large-scale voice and SMS broadcasts
- Built-in TCPA compliance and DNC scrubbing tools
- Comprehensive analytics and real-time reporting
Cons
- Interface feels dated and can be clunky for beginners
- Pricing adds up quickly for high-volume usage
- Limited advanced inbound call handling features
Best For
Sales teams, political campaigns, or organizations needing cost-effective mass outbound dialing with compliance safeguards.
Pricing
Pay-as-you-go with outbound calls at ~$0.013/minute, SMS at ~$0.015/message, and virtual numbers from $1.95/month; no base subscription required.
JustCall
specializedBusiness phone platform with click-to-call, power dialer, and SMS automation for sales outreach.
Power dialer with automatic voicemail detection and CRM auto-logging
JustCall is a cloud-based VoIP platform designed for sales, support, and marketing teams, offering power dialing, click-to-call, SMS messaging, and international calling capabilities. It integrates deeply with CRMs like Salesforce, HubSpot, and Pipedrive, allowing users to dial leads directly from their workflows. The tool provides call recording, analytics, and AI-driven insights to optimize outbound campaigns.
Pros
- Seamless CRM integrations for click-to-call and power dialing
- Global numbers in 70+ countries with reliable VoIP quality
- Intuitive interface with mobile app support
Cons
- No predictive or progressive dialing for high-volume operations
- Advanced analytics locked behind higher pricing tiers
- Occasional reports of call quality issues in peak hours
Best For
Sales teams in SMBs seeking CRM-integrated power dialing and SMS without complex setup.
Pricing
Starts at $19/user/month (Pro plan) up to $49/user/month (Ultimate); additional fees for international calls and numbers.
MightyCall
otherVirtual phone system providing click-to-dial, power dialing queues, and team call routing features.
Visual Call Flow Builder for drag-and-drop customization of inbound/outbound routing without coding
MightyCall is a cloud-based virtual phone system designed for small businesses, offering power dialing for outbound calls alongside inbound management tools like IVR menus, call forwarding, and voicemail transcription. It supports click-to-call, sequential dialing to boost agent productivity, and integrates with CRMs for streamlined workflows. While versatile for general telephony, its dialing features are more basic power dialing rather than advanced predictive or progressive modes found in specialized tools.
Pros
- Intuitive setup with no hardware required
- Strong mobile and desktop apps for on-the-go dialing
- Affordable entry-level pricing with solid core features
Cons
- Lacks predictive dialing for high-volume campaigns
- Advanced reporting and analytics require higher tiers
- Limited customization in power dialer sequences
Best For
Small sales teams or solopreneurs needing simple power dialing combined with business phone features without complex setup.
Pricing
Starts at $20/user/month (Core plan billed annually), up to $30/user/month (Ultimate); free trial available, no contracts.
Conclusion
Across the reviewed tools, Five9 reigns as the top choice, boasting a robust cloud-based contact center platform with predictive, power, and preview dialing for seamless high-volume outbound campaigns. Convoso and Talkdesk closely follow as strong alternatives, with Convoso’s AI-driven optimization and TCPA compliance aiding sales and collections, and Talkdesk’s smart dialing boosting connect rates. Together, these tools showcase the best in phone dialing software, each addressing distinct needs while prioritizing efficiency and results.
To take your outbound efforts to the next level, Five9 is the clear leader—explore its features today and start experiencing the streamlined efficiency it delivers.
Tools Reviewed
All tools were independently evaluated for this comparison