GITNUXSOFTWARE ADVICE
Communication MediaTop 10 Best People Directory Software of 2026
Compare top people directory software tools and see how Gusto, BambooHR, and Workday HCM fit for managing contacts, roles, and access.
How we ranked these tools
Vendors set the topic, but our editors set the inclusion criteria and the evaluation framework before research starts.
Search agents gather the source set and the review record, including transcriptions of video reviews and podcasts.
Framework: Features 40% · Ease 30% · Value 30%
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Gusto is the best pick for SMB HR teams that want a staff directory tied to day-to-day employee profiles because directory content can follow HR record changes without extra sync work, whereas Workday HCM fits enterprises that need workflow-governed directory updates powered by governed position and staffing changes.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Gusto
Staff directory content is driven directly by Gusto employee profiles used in day-to-day HR tasks.
Best for: Fits when HR teams want an employee directory tied to HR profiles and intranet embeds without IT sync work.
BambooHR
Editor pickManager approval workflows for employee self-service edits keep directory data governance in HR-controlled flow.
Best for: Fits when HR needs accurate employee profiles plus controlled edits for a standard org directory.
Workday HCM
Editor pickWorkflow-linked position and staffing changes that propagate into directory-ready employee records.
Best for: Fits when enterprises need HR-governed people directories with workflow-backed updates.
Comparison Table
Gusto
SMBPayroll and HR platform with employee directory features.
Staff directory content is driven directly by Gusto employee profiles used in day-to-day HR tasks.
Gusto delivers an HR-facing people directory experience by tying employee profile pages to its broader HR workflows. Employee records are structured around consistent profile fields and activity that HR teams already manage, so directory updates can follow HR operations rather than a separate directory tool.
Searching and organizing staff relies on profile data and hierarchy signals that HR admins configure in their workspace. Directory exports and embeds align with common intranet use so profiles can be reused across internal pages.
- +Employee profile updates can follow HR record changes without a separate workflow
- +Intranet-friendly staff directory embed supports quick internal discovery
- +Search works on profile data rather than separate directory-only indexes
- +Admin control stays centered on the HR workspace used for staff management
- –LDAP connector and directory sync are not part of the core directory workflow
- –Custom directory schema controls are limited compared with enterprise directory tools
- –Automation and API surface for provisioning directory data is not geared for IT-led sync
- –Org reporting views are constrained to the hierarchy signals available in profiles
HR and people managers
Route pay and profile change approvals
Clear approval status tracking
Small business owners
Centralize contractor payment administration
More centralized worker payments
Show 2 more scenarios
HR administrators and hiring
Collect onboarding info for payroll readiness
Coordinated hire to payroll
Onboarding captures employee information and documents and connects setup steps to payroll preparation.
Benefits and HR administrators
Coordinate benefits enrollment with profiles
Less duplicate entry
Benefits information and enrollment can connect back to employee records and payroll workflows.
Best for: Fits when HR teams want an employee directory tied to HR profiles and intranet embeds without IT sync work.
BambooHR
SMBHR platform with employee directory and org chart features.
Manager approval workflows for employee self-service edits keep directory data governance in HR-controlled flow.
BambooHR is a people directory and employee profiles system built around HR data accuracy and profile-first navigation. It supports employee profile fields with organization-aware directory views, plus people search filters for finding coworkers quickly.
Admins can control which fields employees can edit and can route manager approvals for profile changes. Integrations and directory export options support syncing employee records into other systems used by IT and HR operations.
- +Employee profile fields keep directory content consistent across teams
- +Manager approval workflows reduce unauthorized profile edits
- +People search filters improve finding employees by HR attributes
- +Directory export formats support downstream system updates
- –Directory sync setup requires careful mapping of custom attributes
- –Org-wide views can feel limited compared with bespoke reporting catalogs
HR leaders and analytics
Review separations by manager and tenure
Recurring turnover pattern visibility
People operations teams
Maintain governed employee master records
More consistent master records
Show 2 more scenarios
Managers and HR teams
Manage leave and time-off requests
Structured absence planning
Leave requests can use entitlement rules with approval routing and balance plus calendar availability views.
Payroll and HR operations
Connect payroll administration to HR data
Less duplicate HR and payroll work
Payroll support can draw on employee records plus onboarding, benefits workflows, and time data.
Best for: Fits when HR needs accurate employee profiles plus controlled edits for a standard org directory.
Workday HCM
enterpriseWorkday HCM is an enterprise human capital management system with global payroll, compensation management, and workforce planning modules.
Workflow-linked position and staffing changes that propagate into directory-ready employee records.
Workday HCM functions as a governed directory backbone for large enterprises that already run HR transactions in Workday. Core capabilities include role-aware directory access, organization-based navigation, and enterprise reporting views built from HR data that feeds employee profile records. Staff can use it for employee and manager self-service flows where common HR edits land back into the same records powering directory content.
A key tradeoff is that directory customization and sync behavior depend on broader HR configuration and governance, so change requests often follow the HR operating model. It fits well when position, job, and staffing changes must be traceable and reflected in directory content as approvals complete, and it fits less well when a lightweight directory needs fast, standalone iterations without HR process coupling.
- +Directory content stays consistent with governed HR records
- +Self-service workflows update employee and manager actions in one place
- +Org navigation and reporting views reflect the same workforce structures
- +Change history supports traceability for directory-relevant HR updates
- –Directory adjustments often require HR configuration governance discipline
- –Lightweight, standalone directory setups are slower than specialized point tools
- –Search and profile experience tuning depends on broader platform configuration
Workforce analytics teams
Track headcount patterns through HR directory data
Teams review workforce trends
HR operations teams
Route position changes through approvals
Position changes stay traceable
Show 2 more scenarios
Talent development teams
Manage employee development tied to records
Development activity stays connected
Development programs organize alongside employee and talent records referenced by directory profiles.
Employees and managers
Handle routine requests in directory context
Routine actions complete in flow
Employees and managers complete routine HR tasks via self-service workflows connected to the same HR records used for directory data.
Best for: Fits when enterprises need HR-governed people directories with workflow-backed updates.
Staffbase
enterpriseEmployee communications platform with directory.
Governed directory access controls drive who can see which profile details across embedded directory experiences.
Staffbase provides profile pages with configurable employee profile fields, along with directory pages that can be embedded into internal intranet experiences. Search supports people lookup across the directory, and hierarchy-style navigation supports org-oriented browsing when managers and departments are maintained. Admins control directory visibility and access so the same directory content can be shown differently across roles.
- +Admin-controlled directory permissions align directory visibility with role needs
- +Embedded directory widgets keep people access consistent across intranet pages
- +Configurable profile fields support structured employee contact cards
- +Search and navigation stay usable when directory data is kept current
- –Directory quality drops when source-system attributes are inconsistent
- –Complex hierarchies require disciplined org data maintenance
- –Some advanced workflows need deeper configuration effort
IT and intranet admins
Standardize directory visibility across sites
Reduced profile leakage risk
HR operations teams
Maintain structured employee profile content
Higher profile completeness
Show 2 more scenarios
Managers and team leads
Browse people by reporting structure
Faster internal staff lookup
Managers use org-oriented directory navigation to find direct reports and teammates quickly.
Employees on distributed teams
Find coworkers from intranet pages
Less time spent searching
Employees search and open profile cards from embedded directory components inside daily work pages.
Best for: Fits when intranet owners need a governed, embeddable people directory with consistent profile cards and search.
Blink
SMBFrontline employee app with directory and communication tools.
Profile field configuration plus directory permissions lets admins control both content structure and who can view it.
Blink fits teams that need a staff directory experience with profile-driven browsing and controlled directory visibility. Core capabilities include configurable employee profile fields, people search filters, and directory access permissions that limit who can see which profiles. Admins can manage profile content workflows so identity data is not only displayed but also maintained through defined review steps.
- +Configurable profile fields with search filters tuned for directory use
- +Directory access permissions control who can view employee profiles
- +API and data import options support integration with identity and HR systems
- +Admin workflows support ongoing profile maintenance and governance
- –Org hierarchy and reporting views take more setup than basic directories
- –Complex multi-source attribute merging adds operational overhead
IT admins managing directory feeds
Sync employee profiles from HR systems
Fewer manual profile updates
HR operations teams
Govern onboarding profile completeness
Cleaner onboarding data
Show 2 more scenarios
Intranet editors
Embed directory widgets on intranet pages
Faster internal staff discovery
Search and profile pages integrate into intranet contexts for quick internal lookup.
Security and compliance leads
Limit profile visibility by permissions
Lower data exposure risk
Directory access controls restrict which users can view specific employee profiles.
Best for: Fits when intranet-facing employee profiles must stay accurate with governed visibility and integration.
Organimi
SMBCloud-based org chart and people directory software for visualizing organizational structures.
Org chart visualization generated from reporting relationships, paired with role-based directory access permissions to limit visibility.
Organimi manages an internal people directory with profile pages, searchable attributes, and org reporting views. The product focuses on keeping directory content aligned with HR and identity data through directory sync and attribute mapping.
- +Org chart and hierarchy views help users navigate teams and reporting lines
- +Directory sync supports ongoing updates instead of manual profile editing
- +Attribute mapping allows tailoring employee profile fields to internal taxonomy
- +Directory access permissions restrict visibility of profile details by role
- –Nested group resolution depth can complicate cross-team access logic
- –Custom attribute mapping needs ongoing governance to prevent field drift
- –Advanced people search filters require careful configuration of indexed fields
- –Deprovisioned user handling depends on sync behavior and retention settings
HR administrators
Show directory views by role and area
More targeted directory access
Employees in growing orgs
Search profiles across departments and teams
Faster colleague lookups
Show 2 more scenarios
Department managers and HR
Delegate department updates for assigned people
Fewer update bottlenecks
Department managers or distributed admins can maintain assigned people and hierarchy information.
HR operations teams
Standardize recurring org chart structures
More consistent department charts
Reusable templates help teams create consistent chart structures across departments or related organizational views.
Best for: Fits when a mid-market org needs an intranet directory with hierarchy views and controlled profile visibility.
Sapling
SMBHR onboarding platform with employee directory.
A directory embed that keeps internal staff directories consistent across multiple intranet pages.
Sapling’s core capability centers on profile-first directory publishing, where employee profile fields drive search results and page cards. The directory embed supports putting search and profile views into internal surfaces, which helps avoid duplicate contact lists. Directory sync reduces manual updates by pulling employee data from connected identity sources into the directory.
- +Profile-driven cards and search results feel consistent across embedded surfaces
- +Field-level directory access permissions control what different roles can see
- +Directory sync reduces profile drift across large employee populations
- +Manager and admin workflows fit common employee self-service update patterns
- –Org hierarchy depth and reporting hierarchy views are limited for complex structures
- –Advanced directory data model customization needs planning to match existing fields
IT and workplace experience teams
Intranet staff directory with fast search
Fewer duplicate contact tools
HR operations teams
Managed profile field publishing
Reduced inaccurate directory data
Show 2 more scenarios
Team manager operations
Profile updates with approvals
Higher profile completeness
Route employee profile edits through manager or admin workflows to keep profiles accurate.
Security and governance leads
Role-based viewing of directory fields
Lower risk of oversharing
Apply directory access permissions to limit which profile fields different groups can view.
Best for: Fits when staff need governed intranet directory search and profile pages with low manual updates.
Happeo
SMBIntranet platform with employee directory and social features.
Org chart visualization with manager and hierarchy context on the employee profile experience.
Happeo is a people directory focused on employee profiles and org-wide discovery inside everyday workspaces, not just a public directory. It supports directory sync from common identity sources and lets admins shape profile fields, which drives consistent staff data for search and display.
- +Employee profile pages combine search, team context, and contact details
- +Directory sync reduces manual updates and keeps user records current
- +Org chart visualization supports hierarchy navigation and reporting views
- +Intranet-style embedding supports internal directory placements
- –Advanced governance requires careful configuration of profile fields and permissions
- –Cross-domain federation setup can be complex compared with single-tenant directories
- –Bulk profile data changes depend on import and mapping workflows
- –Search filter granularity may feel limited versus custom directory taxonomies
Employees in distributed orgs
Use profiles to find colleagues and teams
Easier colleague and team discovery
Internal communications teams
Publish company-wide updates in the directory
Timely consistent updates
Show 2 more scenarios
IT and communications in Google Workspace
Add an intranet layer in Google Workspace
Dedicated internal hub
Google Workspace organizations can provide an employee hub for internal content and communities.
Department administrators
Maintain department intranet pages with layouts
Easier department navigation
Reusable layouts and publishing controls support consistent department information pages.
Best for: Fits when intranet directory experiences need synced profiles, org hierarchy views, and embeddable widgets for internal search.
Jostle
enterpriseEmployee engagement platform centered on a searchable people directory and organizational clarity.
Manager approval workflows for profile changes that directly control directory content shown in org and search experiences.
Jostle is a people directory system designed for internal intranets, where employee profiles drive directory search, org chart views, and staff directory widgets. It differentiates with configurable employee profile fields and moderation workflows that let managers govern profile completeness before changes go live.
- +Configurable employee profile fields with manager-governed edits
- +Org chart visualization connected to directory hierarchy
- +Intranet embed patterns for staff directory widgets
- +Directory sync keeps profiles aligned with source identities
- –Advanced access controls require careful configuration across directory surfaces
- –Complex attribute mapping for multiple identity sources can take governance discipline
- –Automation options depend on available connectors and directory sync behavior
- –Export and migration workflows are less developer-native than API-first directory products
Employees and managers
Find colleagues using profiles and org views
Clearer org relationships discovery
Employee engagement teams
Run discussions and polls in employee communities
Shared spaces for engagement
Show 2 more scenarios
Department administrators
Assemble widget-based departmental landing pages
Repeatable department destination
Departments can build landing pages and widget dashboards for recurring information and local resources.
Intranet administrators
Manage publishing with permissions and moderation
Content follows ownership review
Permissions, approval flows, and moderation practices help govern published internal information.
Best for: Fits when intranet-driven teams need governed employee profiles and org chart views without custom directory builds.
monday.com
SMBWork OS with people management and directory templates.
Automations that link profile field edits to manager approval and workflow status on the same boards used for directory views.
monday.com differentiates as a people directory built on configurable boards, fields, and views rather than a fixed directory schema. Directory profiles are driven by custom columns that can include contact details, role metadata, and hierarchy-oriented fields, then rendered in cards and dedicated directory-style screens.
- +Profiles use the same board data model as workflows and reporting
- +Views and filters support staff search without custom UI development
- +Automation can trigger manager approvals when profile fields change
- +API and integrations enable external attribute updates into directory fields
- –No native org-chart engine, hierarchy views depend on how fields are modeled
- –Directory federation across multiple identity sources needs careful configuration
- –Bulk profile changes require governance to avoid inconsistent field mapping
- –Advanced presence-style signals need external data feeding into fields
Project managers
Roll up milestones into cross-project dashboards
Cross-project execution visibility
Service teams and requestors
Capture intake details from request to delivery plan
Connected scope to delivery
Show 2 more scenarios
Organizational change managers
Track initiative stakeholders and adoption status
Structured change program reporting
Change boards can track impacts, stakeholders, dependencies, adoption activity, and status signals for reporting.
Resource and operations managers
Plan capacity with allocation timelines and views
Visual schedule and workload
Timelines, calendars, custom fields, and allocation views support work planning across roles and delivery windows.
Best for: Fits when teams want a directory that shares data with approvals and operational workflows.
Conclusion
After evaluating 10 people directory software, Gusto stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right People Directory Software
People directory software centralizes employee profiles, search, and org navigation into intranet-ready experiences that can stay governed across multiple pages. This buyer’s guide covers Staffbase, Blink, Sapling, BambooHR, Gusto, Workday, monday.com, Happeo, Organimi, and Jostle based on how each tool handles directory access controls and embedded directory experiences.
The strongest picks prioritize admin-controlled permissions that determine who can view which profile details, not just who can search. Staffbase and Sapling lead with governed access controls across embedded directory widgets, while BambooHR and Jostle emphasize manager approval workflows that keep directory content aligned with HR-controlled edits.
Core capabilities that determine governed directory quality
People directory software is only useful at scale when embedded directory experiences stay consistent across intranet surfaces and the same profile fields render the same way in every location. Tools in this guide are evaluated on how well they control visibility, keep hierarchy context aligned, and reduce manual edits that cause directory drift.
The most differentiating feature is governed directory access controls that decide who can view which profile details, not just who can run people search. Staffbase, Blink, Sapling, and BambooHR show how permissioning, embed behavior, and edit workflows change directory outcomes.
Governed directory access controls for embedded profile visibility
Staffbase provides governed directory permissions that align directory visibility with role needs across embedded directory widgets. Blink and Sapling also combine directory access permissions with profile field configuration so the directory page and the search results do not expose the wrong fields.
Embedded directory widgets that keep intranet pages consistent
Sapling centers on a directory embed that keeps internal staff directories consistent across multiple intranet pages. Staffbase and Happeo also keep employee profile pages and embedded search experiences aligned to reduce duplicate or conflicting directory layouts.
Hierarchy context that matches the underlying reporting relationships
Workday keeps org chart visualization aligned to Workday org chart data and connects people search filters to HR records. Organimi generates org chart and hierarchy views from reporting relationships, while Workday and Happeo use profile context to keep the hierarchy and the profile experience together.
Manager approval workflows for controlled profile edits
BambooHR and Jostle use manager approval workflows to keep directory content aligned with HR-controlled edits for employee self-service changes. monday.com and Jostle connect profile field edits to workflow status so the approval state governs what users see across org chart and search experiences.
Directory data synchronization versus HR-only profile coupling
Gusto drives staff directory content directly from Gusto employee profiles used in day-to-day HR tasks, which reduces the need for a separate sync workflow. Happeo and Organimi provide directory sync to reduce manual updates, while Gusto intentionally limits LDAP connector and directory sync capabilities compared with enterprise directory workflows.
Choose by directory governance model, not just directory UI
The fastest path to a working people directory starts with selecting a governance model that matches how employee data changes in the organization. Some tools enforce governance with admin-controlled directory permissions, and others enforce it with manager approval workflows tied to profile edits.
The next step is choosing a hierarchy behavior that matches the org truth source. Workday is built around Workday org chart data, while Staffbase, Sapling, and Organimi require disciplined org data maintenance when reporting structures get deep or change frequently.
Start with the directory governance control surface
If the directory must hide specific profile details by role across embedded pages, prioritize Staffbase, Blink, or Sapling because their directory permissions and profile field configuration are designed to work together. If directory accuracy must be enforced through controlled approvals on employee profile changes, prioritize BambooHR or Jostle because manager approval workflows gate what gets shown.
Pick an org hierarchy approach that matches your source system
If org chart visualization must stay aligned to Workday org chart data, prioritize Workday because org chart visualization is driven by Workday reporting hierarchy. If hierarchy views come from reporting relationships rather than a single HR chart engine, prioritize Organimi or Happeo and plan for how hierarchy context is derived and kept current.
Validate embed consistency across multiple intranet surfaces
If multiple intranet pages must show the same directory cards and search results with consistent fields, prioritize Sapling because its directory embed is built to keep staff directories consistent across embedded surfaces. If the embed experience must include governed visibility controls and consistent profile cards, prioritize Staffbase because it ties directory permissions to embedded directory widgets.
Stress-test reporting depth and hierarchy complexity before rollout
If org hierarchy depth is expected to be complex, validate whether the tool supports deep hierarchy views and whether maintenance overhead will be manageable. Staffbase and Sapling both expect disciplined org data maintenance for complex hierarchies, while Workday handles reporting hierarchy consistency within the Workday ecosystem.
Choose automation and workflow coupling based on operational throughput
If profile edits must move through approvals and then reflect across search and org navigation, prioritize monday.com because its automations link profile edits to manager approval and workflow status on the same boards. If governance should remain focused on directory access permissions and embedded visibility, prioritize tools like Blink where directory access permissions and profile fields are the central configuration objects.
Who benefits from governed People Directory Software
Organizations buying people directory software usually need three outcomes at once. Employees want staff directory search and consistent contact cards. IT admins and HR want controlled updates that avoid unauthorized profile exposure.
The right pick depends on whether the directory model is permission-driven or approval-driven and whether org hierarchy context comes from a chart engine or from reporting relationships maintained elsewhere.
IT admins managing intranet directory widgets with role-based visibility
Staffbase, Blink, and Sapling support admin-controlled directory permissions that govern what profile details users can see across embedded directory experiences. These tools also keep profile field configuration aligned with directory access permissions so the directory content does not drift across intranet pages.
HR teams that require approvals for employee self-service profile changes
BambooHR and Jostle include manager approval workflows that reduce unauthorized profile edits before org chart and search surfaces reflect changes. These workflows keep the directory tied to HR-controlled edits rather than unreviewed self-service updates.
Enterprises using Workday as the org chart system of record
Workday is built to keep reporting hierarchy views consistent with Workday org chart data and to use directory data tied to HR records for people search filters. This reduces the risk of mismatched hierarchy context when reporting relationships change.
Intranet owners who need a single directory experience across multiple pages
Sapling focuses on an embed approach that keeps profile cards and search results consistent across embedded directory surfaces. Staffbase and Happeo also prioritize a profile experience that includes search, team context, and contact details so users get the same directory behavior from page to page.
Mid-market teams balancing hierarchy navigation with access control
Organimi pairs org chart and hierarchy views generated from reporting relationships with role-based directory access permissions to limit visibility. Nested group resolution complexity can require governance discipline, but the hierarchy-driven navigation model helps users find colleagues by team context.
Common pitfalls when rolling out People Directory Software
People directory rollouts fail when governance controls do not match the way profile data is maintained. Several tools in this guide assume either consistent org data inputs or workflow-gated edits, and skipping those assumptions causes directory accuracy issues.
Another frequent failure is underestimating hierarchy complexity or multi-source attribute merging overhead. Tools like Blink and Happeo require careful configuration to keep hierarchy views and combined profile attributes from becoming inconsistent across directory surfaces.
Assuming the directory will stay accurate without addressing source-attribute inconsistencies
Staffbase notes that directory quality drops when source-system attributes are inconsistent, so validate field mappings and source attribute reliability before relying on embedded directory results. Blink also warns that complex multi-source attribute merging increases operational overhead when attributes disagree.
Overloading the directory with deep org hierarchy expectations without governance discipline
Sapling limits org hierarchy depth and reporting hierarchy views for complex structures, so plan the scope of hierarchy navigation and validate real-world depth during setup. Staffbase also flags that complex hierarchies require disciplined org data maintenance to prevent broken or stale hierarchy context.
Letting employee profile edits bypass approvals while expecting directory governance to hold
BambooHR and Jostle include manager approval workflows that gate profile changes shown in org and search experiences, so avoid rollout plans that bypass that approval path. monday.com also ties profile field edits to manager approval and workflow status, so approval state must be included in the operational rollout checklist.
Treating LDAP connector and directory sync as optional when identity and data are split
Gusto explicitly does not include LDAP connector and directory sync as part of the core directory workflow, so plan for where profile data changes will originate if IT expects LDAP-driven synchronization. Happeo warns that cross-domain federation setup can be complex, so multi-tenant or cross-domain scenarios require a defined integration path.
How We Selected and Ranked These Tools
We evaluated Staffbase, Blink, Sapling, BambooHR, Gusto, Workday, monday.com, Happeo, Organimi, and Jostle on feature coverage and how well each product supports governed directory access controls that control profile visibility in embedded experiences. Features drive 40% of the score because each tool’s directory permissions, embeds, and hierarchy behavior determine whether directory content stays usable across intranet pages.
Ease and value each drive 30% because setup clarity affects whether organizations can keep profile field configuration, org hierarchy context, and workflow governance aligned. Staffbase earned the top position by combining admin-controlled directory permissions with embedded directory widgets so directory visibility and profile card rendering remain consistent across intranet pages.
Frequently Asked Questions About People Directory Software
How do People Directory tools keep profiles current without manual edits?
Which tools offer an API or integration surface for automating directory updates?
How does SSO and lifecycle handling affect access to directory profiles?
How do admins control who can see which employee fields in a directory?
What breaks if a directory product cannot map custom attributes into the directory schema?
How do manager approval workflows change the governance model for profile edits?
When does org chart visualization outperform simple contact cards for internal search?
How do directory embed options differ for intranet teams that need consistent layouts?
What is the tradeoff between HR-first directories and team-first directories for setup effort?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
Funding and competing interests
This study was co-funded by several of the vendors assessed in it. No single vendor funded it. Funders could propose the market studied.
They had no role in selecting vendors, setting or weighting criteria, analysing data or drawing conclusions, and they received the same factual-accuracy check as every other vendor assessed.
Market definition, inclusion rules and criteria weights were fixed by an editor before research began and did not change afterwards. Editorial process →
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