Quick Overview
- 1#1: Solutionreach - Comprehensive patient engagement platform offering HIPAA-compliant texting, reminders, surveys, and online scheduling for healthcare providers.
- 2#2: Weave - All-in-one communication tool for small healthcare practices with secure two-way texting, call handling, and patient feedback.
- 3#3: TigerConnect - Secure clinical collaboration platform providing HIPAA-compliant messaging, voice, and alerting for hospitals and clinics.
- 4#4: OhMD - HIPAA-compliant texting app designed for direct patient-provider communication with photo sharing and scheduling integration.
- 5#5: PerfectServe - Clinical communication platform with secure messaging, on-call scheduling, and care team coordination for healthcare teams.
- 6#6: Updox - Healthcare communication hub enabling secure texting, faxing, e-prescribing, and patient payments.
- 7#7: Klara - Patient interaction platform with two-way texting, intake forms, payments, and telehealth integration for modern practices.
- 8#8: Luma Health - Patient engagement suite featuring automated texting for reminders, check-ins, and waitlist management.
- 9#9: Emitrr - HIPAA-compliant business texting platform tailored for healthcare with reviews, reminders, and multimedia messaging.
- 10#10: NexHealth - Patient experience platform including secure messaging, online booking, and payments for dental and medical practices.
Tools were chosen based on features (HIPAA compliance, integrated scheduling, payments, and multimedia), security standards, ease of use, and overall value, ensuring a balanced focus on both functionality and practicality for healthcare teams of all sizes.
Comparison Table
This comparison table examines key features, usability, and functionality of popular patient texting software, including Solutionreach, Weave, TigerConnect, OhMD, PerfectServe, and additional tools. Readers will discover differences in communication efficiency, patient engagement capabilities, and usability to find options that align with their practice needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Solutionreach Comprehensive patient engagement platform offering HIPAA-compliant texting, reminders, surveys, and online scheduling for healthcare providers. | enterprise | 9.6/10 | 9.8/10 | 9.2/10 | 9.1/10 |
| 2 | Weave All-in-one communication tool for small healthcare practices with secure two-way texting, call handling, and patient feedback. | enterprise | 9.1/10 | 9.4/10 | 8.8/10 | 8.5/10 |
| 3 | TigerConnect Secure clinical collaboration platform providing HIPAA-compliant messaging, voice, and alerting for hospitals and clinics. | enterprise | 8.7/10 | 9.2/10 | 8.4/10 | 8.1/10 |
| 4 | OhMD HIPAA-compliant texting app designed for direct patient-provider communication with photo sharing and scheduling integration. | specialized | 8.5/10 | 8.4/10 | 9.2/10 | 8.1/10 |
| 5 | PerfectServe Clinical communication platform with secure messaging, on-call scheduling, and care team coordination for healthcare teams. | enterprise | 8.4/10 | 9.1/10 | 7.8/10 | 7.6/10 |
| 6 | Updox Healthcare communication hub enabling secure texting, faxing, e-prescribing, and patient payments. | enterprise | 8.1/10 | 8.4/10 | 7.9/10 | 7.7/10 |
| 7 | Klara Patient interaction platform with two-way texting, intake forms, payments, and telehealth integration for modern practices. | specialized | 8.2/10 | 8.5/10 | 8.7/10 | 7.8/10 |
| 8 | Luma Health Patient engagement suite featuring automated texting for reminders, check-ins, and waitlist management. | specialized | 8.4/10 | 8.8/10 | 8.5/10 | 8.0/10 |
| 9 | Emitrr HIPAA-compliant business texting platform tailored for healthcare with reviews, reminders, and multimedia messaging. | specialized | 8.1/10 | 8.4/10 | 8.7/10 | 7.7/10 |
| 10 | NexHealth Patient experience platform including secure messaging, online booking, and payments for dental and medical practices. | enterprise | 8.4/10 | 8.7/10 | 8.2/10 | 7.9/10 |
Comprehensive patient engagement platform offering HIPAA-compliant texting, reminders, surveys, and online scheduling for healthcare providers.
All-in-one communication tool for small healthcare practices with secure two-way texting, call handling, and patient feedback.
Secure clinical collaboration platform providing HIPAA-compliant messaging, voice, and alerting for hospitals and clinics.
HIPAA-compliant texting app designed for direct patient-provider communication with photo sharing and scheduling integration.
Clinical communication platform with secure messaging, on-call scheduling, and care team coordination for healthcare teams.
Healthcare communication hub enabling secure texting, faxing, e-prescribing, and patient payments.
Patient interaction platform with two-way texting, intake forms, payments, and telehealth integration for modern practices.
Patient engagement suite featuring automated texting for reminders, check-ins, and waitlist management.
HIPAA-compliant business texting platform tailored for healthcare with reviews, reminders, and multimedia messaging.
Patient experience platform including secure messaging, online booking, and payments for dental and medical practices.
Solutionreach
enterpriseComprehensive patient engagement platform offering HIPAA-compliant texting, reminders, surveys, and online scheduling for healthcare providers.
Ultra-fast, AI-powered conversational texting that achieves unmatched open rates and enables real-time patient interactions
Solutionreach is a comprehensive patient engagement platform designed specifically for healthcare providers, excelling in automated texting for appointment reminders, confirmations, and two-way patient communication. It integrates seamlessly with major EHR systems like Epic and Cerner, enabling features such as surveys, online scheduling, and targeted messaging campaigns to reduce no-shows by up to 90%. With HIPAA-compliant security and high message deliverability, it streamlines practice workflows and boosts patient satisfaction.
Pros
- Industry-leading two-way texting with 99%+ open rates and rapid response times
- Deep EHR integrations and automation for reminders, surveys, and billing
- Robust analytics dashboard for tracking engagement and ROI metrics
Cons
- Higher pricing tiers may strain small practices' budgets
- Initial setup requires IT involvement for optimal EHR integration
- Advanced customization options limited compared to general-purpose tools
Best For
Mid-to-large medical practices seeking a scalable, healthcare-specific texting solution with proven no-show reduction.
Pricing
Custom quotes starting at ~$299 per provider/month, scaling with practice size and features; includes all core texting tools.
Weave
enterpriseAll-in-one communication tool for small healthcare practices with secure two-way texting, call handling, and patient feedback.
Embedded payments via text (Weave Wallet) allowing patients to pay bills securely without leaving the conversation
Weave is a comprehensive patient communication platform designed for healthcare providers, with robust two-way texting capabilities for appointment reminders, confirmations, and patient inquiries. It supports MMS for sharing images and forms, ensures HIPAA compliance for secure messaging, and integrates seamlessly with popular practice management systems like Dentrix and Eaglesoft. Beyond texting, it offers calling, online scheduling, payments, and reputation management, making it a full-suite solution for streamlining patient interactions.
Pros
- HIPAA-compliant two-way texting with high deliverability and MMS support
- Deep integrations with 50+ practice management systems for automated workflows
- Unified inbox combining texts, calls, voicemails, and payments
Cons
- Higher cost compared to texting-only alternatives
- Feature-rich interface can feel overwhelming for simple texting needs
- Pricing scales with providers and locations, potentially expensive for small practices
Best For
Small to mid-sized healthcare practices like dentists or veterinarians needing an all-in-one communication tool with advanced texting.
Pricing
Custom quotes starting at ~$500 per provider per month, plus setup fees and per-patient messaging costs.
TigerConnect
enterpriseSecure clinical collaboration platform providing HIPAA-compliant messaging, voice, and alerting for hospitals and clinics.
Secure two-way patient texting with automated reminders and EHR integration, allowing direct communication without exposing PHI via consumer apps.
TigerConnect is a HIPAA-compliant communication platform tailored for healthcare, offering secure texting capabilities for patient engagement, including appointment reminders, results delivery, and two-way messaging. It integrates with major EHR systems like Epic and Cerner, enabling care teams to communicate efficiently with patients outside traditional portals. The platform supports broadcast messaging and role-based access, making it suitable for hospitals and large practices focused on improving patient satisfaction and reducing no-shows.
Pros
- Robust HIPAA-compliant secure texting with patients and teams
- Seamless EHR integrations for streamlined workflows
- Advanced features like broadcast alerts and analytics for engagement tracking
Cons
- Enterprise-level pricing can be steep for small practices
- Initial setup and customization require IT involvement
- Mobile app occasionally lags with high-volume messaging
Best For
Large healthcare organizations and hospitals seeking scalable, secure patient texting integrated with existing EHR systems.
Pricing
Custom quote-based pricing, typically starting at $12-25 per user/month for core plans, with enterprise tiers for advanced patient features.
OhMD
specializedHIPAA-compliant texting app designed for direct patient-provider communication with photo sharing and scheduling integration.
Patients can respond via standard SMS without needing an app, maximizing engagement
OhMD is a HIPAA-compliant texting platform designed for healthcare providers to communicate securely with patients via SMS, enabling appointment scheduling, reminders, intake forms, and payments without requiring patients to download an app. It supports two-way messaging, broadcast campaigns, and integrations with popular EHR systems like Epic and Cerner. The platform emphasizes simplicity and high patient engagement through standard text messaging.
Pros
- HIPAA-compliant secure messaging with no patient app required
- Intuitive mobile app for providers and seamless SMS for patients
- Built-in tools for intake forms, payments, and appointment reminders
Cons
- Limited advanced automation compared to enterprise competitors
- Pricing scales per provider, which can add up for larger teams
- Fewer third-party integrations than top-ranked solutions
Best For
Small to mid-sized medical practices seeking a straightforward, mobile-first patient texting solution with high adoption rates.
Pricing
Starts at $29 per provider/month for Basic plan; Pro at $59/month and Enterprise custom pricing.
PerfectServe
enterpriseClinical communication platform with secure messaging, on-call scheduling, and care team coordination for healthcare teams.
Intelligent routing and escalation for urgent patient messages tied to on-call schedules
PerfectServe is a healthcare communication platform that provides secure, HIPAA-compliant texting solutions for patient engagement, including appointment reminders, medication adherence prompts, and secure result notifications. It integrates with EHR systems to enable automated and personalized patient outreach while supporting two-way messaging for improved care coordination. Primarily designed for clinical teams, its patient texting features streamline workflows and enhance patient satisfaction in hospital and multi-provider settings.
Pros
- HIPAA-compliant secure two-way patient texting
- Seamless EHR integrations for automated workflows
- Reliable delivery with read receipts and escalations
Cons
- Enterprise-focused pricing can be steep for small practices
- Steeper learning curve for non-technical users
- Patient texting is secondary to internal clinician tools
Best For
Mid-to-large healthcare organizations and hospitals seeking integrated secure patient texting within broader clinical communication platforms.
Pricing
Custom enterprise pricing; typically $15-25 per provider per month, with quotes based on users and modules.
Updox
enterpriseHealthcare communication hub enabling secure texting, faxing, e-prescribing, and patient payments.
Unified inbox that consolidates texts, faxes, and calls into one dashboard for effortless patient communication management
Updox is a HIPAA-compliant patient communication platform specializing in secure two-way texting for healthcare providers, enabling appointment reminders, confirmations, intake forms, billing, and prescription notifications. It integrates with major EHR systems like Epic and Cerner, offering a unified inbox that combines SMS, fax, and voice interactions. As a ranked #6 solution, it streamlines patient engagement while replacing outdated fax workflows with modern digital tools.
Pros
- HIPAA-compliant two-way texting with attachments and automation
- Seamless EHR integrations for efficient workflows
- Multi-channel support including fax replacement and broadcast messaging
Cons
- Pricing can be steep for smaller practices
- Initial setup and integrations require time
- Analytics and reporting are functional but not advanced
Best For
Small to mid-sized medical practices seeking an integrated texting solution with fax alternatives and EHR compatibility.
Pricing
Starts at ~$300/month for basic plans (5 providers), scales to $1,000+/month for enterprise; custom quotes based on users and features.
Klara
specializedPatient interaction platform with two-way texting, intake forms, payments, and telehealth integration for modern practices.
Integrated text-based payments and digital forms for completing transactions and intake without app downloads
Klara is a HIPAA-compliant patient communication platform tailored for dental practices, enabling secure two-way texting for appointment reminders, confirmations, patient intake forms, and payments. It supports multi-channel engagement including SMS, voice calls, and webchat, integrating seamlessly with popular practice management systems like Dentrix and OpenDental. The software aims to reduce no-shows, streamline workflows, and enhance patient satisfaction through automated and personalized messaging.
Pros
- HIPAA-compliant two-way texting with multimedia support
- Strong integrations with dental PMS for seamless workflows
- Automated reminders and confirmations that significantly reduce no-shows
Cons
- Pricing can be steep for solo or small practices
- Primarily optimized for dental, limiting appeal to other specialties
- Occasional reports of delayed message delivery during peak times
Best For
Mid-sized dental practices needing an all-in-one texting solution with forms, payments, and scheduling.
Pricing
Custom quotes starting at ~$300/month for small practices, scaling with providers and features (typically $100-$200 per provider/month).
Luma Health
specializedPatient engagement suite featuring automated texting for reminders, check-ins, and waitlist management.
AI-powered Waitlist Automation that instantly texts eligible patients to fill appointment cancellations
Luma Health is a comprehensive patient engagement platform focused on automated texting for healthcare providers, enabling appointment reminders, confirmations, rescheduling, and digital check-ins via SMS. It integrates seamlessly with major EHR systems to streamline workflows and reduce no-shows by up to 90%. The software also includes waitlist management, intake forms, and two-way messaging, all HIPAA-compliant to enhance patient communication and practice efficiency.
Pros
- Proven to significantly reduce no-shows with automated reminders and confirmations
- Seamless integrations with popular EHRs like Epic and Cerner
- HIPAA-compliant two-way texting and robust automation tools
Cons
- Pricing can be higher for smaller practices
- Advanced customizations require some setup time
- Primarily healthcare-focused, less flexible for non-medical uses
Best For
Mid-sized medical practices seeking automated SMS tools to optimize scheduling and patient engagement.
Pricing
Custom pricing based on practice size; typically starts at $245 per provider per month with a free trial.
Emitrr
specializedHIPAA-compliant business texting platform tailored for healthcare with reviews, reminders, and multimedia messaging.
Patient intake forms delivered and completed directly via SMS for frictionless onboarding
Emitrr is a versatile business communication platform tailored for healthcare providers, specializing in two-way patient texting for appointment reminders, confirmations, and intake forms. It enables HIPAA-compliant SMS interactions, automated responses, and seamless integration with calendars to reduce no-shows and streamline workflows. The tool also supports review requests and missed call text-backs, making it a solid all-in-one solution for patient engagement.
Pros
- HIPAA-compliant two-way texting for secure patient communication
- Automated appointment reminders and confirmations to cut no-shows
- User-friendly dashboard with unified inbox for texts and calls
Cons
- Limited deep integrations with specialized EHR systems
- Pricing can add up for high-volume texting
- More general business tool than healthcare-exclusive platform
Best For
Small to mid-sized medical practices seeking an affordable, easy-to-deploy texting solution for patient reminders and basic engagement.
Pricing
Starts at $24/month (Basic, 1 location), $49/month (Pro), $99/month (Premium), plus per-message fees; Enterprise custom.
NexHealth
enterprisePatient experience platform including secure messaging, online booking, and payments for dental and medical practices.
Universal Integration Marketplace connecting to 300+ healthcare systems for effortless texting workflow embedding
NexHealth is a patient engagement platform specializing in secure, HIPAA-compliant texting for healthcare providers, enabling automated appointment reminders, confirmations, rescheduling, and two-way SMS communication with patients. It streamlines patient intake with digital forms sent via text, payment collection, and integrates deeply with over 300 practice management systems (PMS) and EHRs. While not exclusively a texting tool, its messaging features support efficient practice workflows, particularly in dental and medical offices.
Pros
- HIPAA-compliant two-way texting with high delivery rates
- Seamless automation for reminders, forms, and payments via SMS
- Extensive integrations with 300+ PMS/EHR systems
Cons
- Pricing scales quickly for larger teams or advanced features
- Steeper learning curve for non-texting platform components
- Occasional delays in support response for custom integrations
Best For
Mid-sized dental or medical practices needing integrated texting within a full patient engagement suite.
Pricing
Starts at $299 per provider/month for core features, with custom enterprise pricing for multi-location setups.
Conclusion
Solutionreach rises as the top patient texting software, boasting a comprehensive platform with HIPAA compliance, reminders, and scheduling. Weave remains a strong pick for small practices with its intuitive two-way communication, and TigerConnect leads in secure clinical collaboration for larger teams. All three deliver tailored solutions, ensuring efficient and patient-focused care.
Explore Solutionreach to unlock its all-in-one tools, designed to transform patient engagement and streamline practice operations
Tools Reviewed
All tools were independently evaluated for this comparison