Quick Overview
- 1#1: Press Ganey - Delivers industry-leading patient experience surveys, real-time analytics, and benchmarking to drive satisfaction and HCAHPS scores.
- 2#2: NRC Health - Provides HEX fm surveys and human-centered analytics for measuring and improving patient satisfaction.
- 3#3: Medallia - AI-powered experience management platform capturing real-time patient feedback across touchpoints.
- 4#4: Qualtrics - Experience management software with healthcare-specific patient survey templates and advanced analytics.
- 5#5: HealthStream - Integrated patient experience surveys combined with staff training and compliance tools for healthcare organizations.
- 6#6: GetWell - Interactive bedside patient engagement system including satisfaction surveys during hospital stays.
- 7#7: Phreesia - Digital patient intake platform that collects post-visit satisfaction surveys securely.
- 8#8: Solutionreach - Patient communication platform with automated surveys to track and boost satisfaction scores.
- 9#9: Weave - All-in-one practice management tool featuring patient surveys and review requests for feedback.
- 10#10: Formstack - HIPAA-compliant forms and survey builder for creating and analyzing patient satisfaction questionnaires.
Tools were evaluated and ranked based on healthcare-specific features, reliability, ease of use, and overall value, ensuring they align with the unique needs of healthcare providers.
Comparison Table
Patient satisfaction surveys are vital for evaluating care quality, so choosing the right software is key for healthcare providers. This comparison table outlines top tools—such as Press Ganey, NRC Health, Medallia, Qualtrics, HealthStream, and more—to compare features, usability, and practical fit. Readers will discover insights to select software aligned with their organization’s unique needs and goals.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Press Ganey Delivers industry-leading patient experience surveys, real-time analytics, and benchmarking to drive satisfaction and HCAHPS scores. | enterprise | 9.6/10 | 9.8/10 | 8.4/10 | 8.9/10 |
| 2 | NRC Health Provides HEX fm surveys and human-centered analytics for measuring and improving patient satisfaction. | enterprise | 9.2/10 | 9.6/10 | 8.4/10 | 8.7/10 |
| 3 | Medallia AI-powered experience management platform capturing real-time patient feedback across touchpoints. | enterprise | 8.7/10 | 9.2/10 | 7.5/10 | 7.9/10 |
| 4 | Qualtrics Experience management software with healthcare-specific patient survey templates and advanced analytics. | enterprise | 8.8/10 | 9.5/10 | 8.0/10 | 7.8/10 |
| 5 | HealthStream Integrated patient experience surveys combined with staff training and compliance tools for healthcare organizations. | enterprise | 8.1/10 | 8.5/10 | 7.5/10 | 7.8/10 |
| 6 | GetWell Interactive bedside patient engagement system including satisfaction surveys during hospital stays. | specialized | 8.2/10 | 8.7/10 | 7.8/10 | 7.5/10 |
| 7 | Phreesia Digital patient intake platform that collects post-visit satisfaction surveys securely. | enterprise | 7.9/10 | 8.2/10 | 8.5/10 | 7.0/10 |
| 8 | Solutionreach Patient communication platform with automated surveys to track and boost satisfaction scores. | specialized | 8.2/10 | 8.5/10 | 8.0/10 | 7.8/10 |
| 9 | Weave All-in-one practice management tool featuring patient surveys and review requests for feedback. | specialized | 7.8/10 | 7.5/10 | 8.4/10 | 7.2/10 |
| 10 | Formstack HIPAA-compliant forms and survey builder for creating and analyzing patient satisfaction questionnaires. | other | 7.6/10 | 8.1/10 | 8.4/10 | 6.9/10 |
Delivers industry-leading patient experience surveys, real-time analytics, and benchmarking to drive satisfaction and HCAHPS scores.
Provides HEX fm surveys and human-centered analytics for measuring and improving patient satisfaction.
AI-powered experience management platform capturing real-time patient feedback across touchpoints.
Experience management software with healthcare-specific patient survey templates and advanced analytics.
Integrated patient experience surveys combined with staff training and compliance tools for healthcare organizations.
Interactive bedside patient engagement system including satisfaction surveys during hospital stays.
Digital patient intake platform that collects post-visit satisfaction surveys securely.
Patient communication platform with automated surveys to track and boost satisfaction scores.
All-in-one practice management tool featuring patient surveys and review requests for feedback.
HIPAA-compliant forms and survey builder for creating and analyzing patient satisfaction questionnaires.
Press Ganey
enterpriseDelivers industry-leading patient experience surveys, real-time analytics, and benchmarking to drive satisfaction and HCAHPS scores.
Largest U.S. comparative database enabling precise benchmarking against peers
Press Ganey is a leading patient experience management platform specializing in patient satisfaction surveys for healthcare organizations. It captures feedback across inpatient, outpatient, and ambulatory settings using validated tools like HCAHPS, providing real-time analytics, benchmarking against a massive national database, and actionable insights to drive improvements. The software integrates with EHRs and offers AI-powered predictions to enhance patient loyalty and quality outcomes.
Pros
- Unmatched national benchmarking database with millions of responses
- Advanced AI-driven analytics and predictive insights
- Seamless HCAHPS compliance and multi-modal survey delivery
Cons
- High enterprise-level pricing
- Complex setup and steep learning curve for smaller teams
- Limited customization for non-hospital workflows
Best For
Large hospitals and health systems prioritizing data-driven patient experience optimization and regulatory compliance.
Pricing
Custom enterprise subscription pricing based on beds/volumes; typically starts at $50,000+ annually with quotes required.
NRC Health
enterpriseProvides HEX fm surveys and human-centered analytics for measuring and improving patient satisfaction.
Nation's largest comparative patient experience database enabling precise benchmarking and PX Index scoring
NRC Health provides a comprehensive patient experience platform tailored for healthcare organizations, focusing on patient satisfaction surveys across the care continuum. It collects feedback through multiple channels like SMS, email, IVR, and online portals, offering advanced analytics, benchmarking against a massive national database, and actionable insights for improvement. The solution integrates with EHR systems and supports HCAHPS compliance, helping providers enhance patient loyalty and quality scores.
Pros
- Extensive benchmarking database with over 27 million annual responses for accurate comparisons
- Real-time feedback alerts and PX Index for predictive patient loyalty insights
- Seamless integrations with major EHRs and robust reporting tools
Cons
- Enterprise pricing can be prohibitive for smaller practices
- Steep learning curve for advanced analytics features
- Customization requires dedicated support from their team
Best For
Large hospitals and health systems needing in-depth patient experience benchmarking and analytics.
Pricing
Custom enterprise pricing; typically subscription-based starting at $50,000+ annually depending on beds/survey volume.
Medallia
enterpriseAI-powered experience management platform capturing real-time patient feedback across touchpoints.
AI-powered Text Analytics that automatically categorizes and prioritizes unstructured patient comments for actionable insights
Medallia is an enterprise-grade experience management platform tailored for healthcare, enabling hospitals and clinics to collect patient satisfaction feedback via omnichannel surveys, including digital, SMS, email, and in-person kiosks. It leverages AI-powered text analytics to uncover insights from unstructured feedback, identifies trends in patient journeys, and facilitates real-time action plans integrated with EHR systems. The platform supports closed-loop feedback processes, ensuring issues are resolved promptly to improve Net Promoter Scores (NPS) and overall patient experience.
Pros
- Advanced AI-driven analytics for sentiment analysis and predictive insights from patient feedback
- Seamless omnichannel survey deployment and real-time dashboards for immediate visibility
- Robust integrations with EHR/EMR systems and CRM tools for holistic patient journey mapping
Cons
- High enterprise-level pricing that may not suit smaller practices
- Steep learning curve and complex initial setup requiring dedicated support
- Custom pricing lacks transparency, often needing lengthy sales consultations
Best For
Large hospitals and healthcare networks needing scalable, AI-enhanced patient experience management at an enterprise scale.
Pricing
Custom enterprise pricing, typically starting at $100,000+ annually based on usage, users, and modules; quotes required.
Qualtrics
enterpriseExperience management software with healthcare-specific patient survey templates and advanced analytics.
Qualtrics iQ AI suite for automated predictive insights and text analytics on patient feedback
Qualtrics is a leading experience management (XM) platform that specializes in advanced survey tools tailored for patient satisfaction feedback in healthcare settings. It enables the creation of highly customizable, multi-channel surveys with real-time analytics, AI-driven insights, and seamless integrations with electronic health records (EHR) systems. HIPAA-compliant and scalable, it helps healthcare organizations measure, analyze, and act on patient experience data to improve care quality and outcomes.
Pros
- Powerful AI and analytics for deep patient sentiment analysis and driver identification
- HIPAA compliance with robust EHR and CRM integrations
- Scalable for enterprise-level deployments with real-time dashboards
Cons
- Steep learning curve for advanced features
- High enterprise pricing not ideal for small practices
- Overkill for basic survey needs
Best For
Large hospitals, health systems, and healthcare networks requiring sophisticated, data-driven patient experience management.
Pricing
Custom enterprise pricing starting at around $1,500/user/year or $5,000+/month for advanced plans; quotes required based on usage and features.
HealthStream
enterpriseIntegrated patient experience surveys combined with staff training and compliance tools for healthcare organizations.
Actionable insights engine that automatically links patient feedback to personalized staff training recommendations
HealthStream provides a comprehensive patient experience platform tailored for healthcare organizations, focusing on patient satisfaction surveys like HCAHPS, post-visit, and real-time feedback tools. It enables collection of patient data through customizable surveys, delivers advanced analytics with benchmarking against national standards, and integrates insights with workforce training to drive improvements. Designed for hospitals and clinics, it helps close the feedback loop by linking survey results to targeted action plans and compliance efforts.
Pros
- Healthcare-specific survey templates and HCAHPS compliance tools
- Robust analytics with benchmarking and real-time dashboards
- Seamless integration with HealthStream's learning management system
Cons
- Enterprise-level pricing can be prohibitive for smaller clinics
- Interface feels somewhat dated and requires training
- Customization options limited compared to dedicated survey platforms
Best For
Mid-to-large healthcare systems needing integrated patient feedback and staff development solutions.
Pricing
Custom enterprise pricing; typically starts at $10,000+ annually based on organization size, users, and modules—contact sales for quote.
GetWell
specializedInteractive bedside patient engagement system including satisfaction surveys during hospital stays.
Interactive bedside TV surveys that blend feedback collection with patient education for superior response rates and engagement.
GetWell is a comprehensive patient engagement platform that integrates patient satisfaction surveys into interactive bedside experiences via smart TVs, tablets, and mobile apps in hospital rooms. It enables real-time feedback collection, analytics, and actionable insights to improve HCAHPS scores and care quality. Designed primarily for acute care settings, it combines surveys with education, rounding, and communication tools for a holistic patient experience.
Pros
- Real-time survey delivery and response alerts for immediate action
- Seamless EHR integrations like Epic and Cerner for contextual data
- High engagement rates through multimedia and gamified interfaces
Cons
- High upfront implementation costs and long deployment timelines
- Primarily optimized for large hospitals, less ideal for smaller clinics
- Customization requires technical expertise and vendor support
Best For
Large hospitals and health systems seeking integrated bedside patient engagement with embedded satisfaction surveying to elevate HCAHPS performance.
Pricing
Custom enterprise pricing; typically $100K+ annually based on facility size, rooms deployed, and features, with significant setup fees.
Phreesia
enterpriseDigital patient intake platform that collects post-visit satisfaction surveys securely.
Embedded survey collection directly within the mobile check-in app for frictionless, high-response feedback at the point of service
Phreesia is a patient intake and engagement platform that includes tools for deploying patient satisfaction surveys as part of the broader patient experience workflow. It enables healthcare providers to create customizable surveys delivered via email, SMS, patient portal, or during digital check-in, capturing feedback on visits, providers, and overall experience. The platform offers real-time analytics, benchmarking, and actionable insights to drive improvements in patient satisfaction.
Pros
- Seamless integration with digital check-in for immediate post-visit surveys
- Multi-channel delivery (SMS, email, portal) boosts response rates
- Robust analytics with benchmarking against industry standards
Cons
- Survey functionality is secondary to core intake features, limiting standalone use
- Pricing is enterprise-oriented and can be costly for small practices
- Advanced customization may require support from Phreesia team
Best For
Healthcare practices and clinics wanting an all-in-one patient engagement platform with embedded satisfaction surveying.
Pricing
Custom subscription pricing based on practice size and volume, typically starting at $300+/month plus per-patient or per-survey fees.
Solutionreach
specializedPatient communication platform with automated surveys to track and boost satisfaction scores.
Automated conversion of positive survey responses into shareable online reviews for reputation management.
Solutionreach is a comprehensive patient engagement platform designed for healthcare providers, featuring robust patient satisfaction survey tools that automate feedback collection via SMS, email, and patient portals. It enables practices to measure patient experience, track Net Promoter Scores (NPS), and generate actionable insights to improve care quality. The software integrates surveys seamlessly with appointment reminders, online reputation management, and EHR systems for a holistic approach to patient communication.
Pros
- Multi-channel survey delivery (SMS, email, IVR) for high response rates
- Real-time analytics and customizable dashboards for quick insights
- Strong integration with EHRs and practice management systems
Cons
- Higher cost may not suit very small practices
- Limited advanced customization for survey templates
- Occasional reports of slower customer support response times
Best For
Mid-sized healthcare practices seeking an integrated patient engagement platform with reliable survey and feedback tools.
Pricing
Custom pricing based on practice size and features; typically starts at $400-$1,200 per month per provider.
Weave
specializedAll-in-one practice management tool featuring patient surveys and review requests for feedback.
Automated review request workflows that funnel survey responses into public review platforms
Weave is an all-in-one patient communication platform tailored for healthcare practices, with built-in patient satisfaction survey tools that automate feedback collection via SMS, email, and online forms post-appointment. It helps practices gauge patient experiences, identify improvement areas, and boost online reviews by integrating survey responses directly into reputation management. While not a standalone survey solution, its surveys are embedded within a broader ecosystem of scheduling, payments, and messaging features.
Pros
- Seamless automation of surveys triggered by appointments
- Multi-channel delivery (SMS, email) for higher response rates
- Direct integration with online review sites like Google and Facebook
Cons
- Limited customization and advanced analytics compared to dedicated survey tools
- Pricing is bundled with full platform, making it costly for survey-only use
- Primarily optimized for healthcare, less versatile for other sectors
Best For
Small to mid-sized healthcare practices seeking integrated patient feedback within a comprehensive communication suite.
Pricing
Starts at $499/month per location (Essentials plan), scales with providers and add-ons; custom quotes for enterprises.
Formstack
otherHIPAA-compliant forms and survey builder for creating and analyzing patient satisfaction questionnaires.
HIPAA-compliant forms with workflow automation for secure, automated patient feedback processing
Formstack is a powerful online form builder that allows healthcare providers to design customizable patient satisfaction surveys with drag-and-drop simplicity. It supports conditional logic, multi-page forms, and integrations with tools like EHR systems for seamless data flow. HIPAA-compliant options ensure secure collection of sensitive patient feedback, while built-in reporting helps analyze responses effectively.
Pros
- HIPAA compliance for secure patient data handling
- Intuitive drag-and-drop builder for quick survey creation
- Strong integrations with CRM and EHR platforms
Cons
- Higher pricing compared to dedicated survey tools
- Limited advanced analytics tailored to healthcare metrics
- Workflow features may overwhelm simple survey needs
Best For
Mid-sized healthcare practices needing versatile forms and surveys integrated into broader workflows.
Pricing
Starts at $59/user/month (billed annually) for basic plans; Pro at $99/user/month; HIPAA compliance requires Enterprise plans starting at custom pricing.
Conclusion
The top three tools redefine patient satisfaction management, with Press Ganey leading as the most comprehensive choice, offering industry-leading surveys, real-time analytics, and benchmarking. NRC Health and Medallia stand out as strong alternatives—NRC Health for its human-centered HEX fm surveys and Medallia for AI-powered, cross-touchpoint feedback—each suited to specific organizational needs. Together, these tools underscore a shared commitment to improving patient experiences.
Take the first step toward enhancing satisfaction by exploring Press Ganey’s robust platform, designed to deliver actionable insights and drive meaningful improvements for your organization.
Tools Reviewed
All tools were independently evaluated for this comparison