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Business Process OutsourcingTop 10 Best Paperwork Software of 2026
Top 10 Paperwork Software ranked for e-signature, contract tracking, and workflows. Includes DocuSign, Adobe Acrobat Sign, Dropbox Sign.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
Gitnux may earn a commission through links on this page — this does not influence rankings. Editorial policy
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
DocuSign
Webhook event notifications for envelope and signature lifecycle status updates.
Built for fits when regulated teams need auditable signature automation with API-controlled governance..
Adobe Acrobat Sign
Editor pickEvent webhooks for envelope and signing status updates drive near real-time automation.
Built for fits when governed e-sign workflows need API automation without manual coordination..
Dropbox Sign
Editor pickAPI webhooks for envelope lifecycle events enable external workflow orchestration at scale.
Built for fits when teams need event-driven signature automation with strong integration depth..
Related reading
Comparison Table
This comparison table analyzes paperwork software across integration depth, data model design, and the automation and API surface exposed for signing workflows. It also scores admin and governance controls, including RBAC, provisioning, and audit log coverage, so teams can map requirements to configuration and extensibility. Included tools span e-signature vendors and document workflow platforms, with attention to how each schema supports throughput and API-driven extensibility.
DocuSign
e-signature workflowE-signature and document workflows provide configurable approval routing, recipient roles, and eventing for automation and auditability.
Webhook event notifications for envelope and signature lifecycle status updates.
DocuSign’s data model centers on envelopes, documents, recipients, and signature events, which keeps automation targets explicit for integrations. The REST API supports programmatic envelope creation, recipient views, status tracking, and event-driven flows that map cleanly to schema fields. Integration depth is reinforced by production-ready webhooks for status changes and signature lifecycle events. Governance is managed through RBAC, audit log retention for envelope actions, and admin configuration for signing behavior.
A tradeoff appears in complexity for organizations that need highly customized logic beyond available schema fields and template parameters. Advanced workflow branching often requires external orchestration that coordinates API calls, webhooks, and internal state. DocuSign fits when regulated teams need auditable signature workflows with consistent metadata and controlled access across multiple departments.
- +Envelope and recipient data model maps well to automation targets
- +REST API supports envelope lifecycle control and recipient view creation
- +Webhooks deliver signature and status events for event-driven processing
- +RBAC plus audit logs provide strong governance for envelope actions
- –Deep workflow customization can require external orchestration logic
- –Schema-bound templates limit certain document-level branching patterns
RevOps and sales operations teams
Auto-generate and route contract envelopes
Faster cycle time with auditable evidence
Legal operations teams
Enforce standardized signing templates
Consistent approvals and traceability
Show 2 more scenarios
IT administrators
Govern signing workflows across teams
Reduced access drift and better oversight
Admins apply RBAC policies and central configuration while monitoring activity through audit logs.
AP automation engineers
Build event-driven contract lifecycle services
Reliable state syncing at scale
Services create envelopes, then react to lifecycle webhooks to update internal systems.
Best for: Fits when regulated teams need auditable signature automation with API-controlled governance.
More related reading
Adobe Acrobat Sign
e-signatureDocument signing and agreement workflows support role-based signing fields, templates, and enterprise governance controls with audit logs.
Event webhooks for envelope and signing status updates drive near real-time automation.
Adobe Acrobat Sign fits organizations that need consistent e-sign behavior across business units, with governed configuration and repeatable templates. Its data model treats an agreement as an envelope with recipients, roles, sign order, and field assignments that map to uploaded documents. Admin and governance controls support role-based access patterns, audit log visibility, and domain and account-level configuration.
A tradeoff is that full automation and customization depends on API-driven configuration and careful schema mapping for recipient roles and form fields. It fits teams that already standardize document templates and need throughput across sales, HR, and procurement flows with reliable status updates.
- +API supports envelope creation, recipient roles, and field definitions
- +Webhooks deliver signing status events for automation workflows
- +Template-based workflows reduce repeated configuration and errors
- +Admin controls support RBAC patterns and audit log review
- –Complex role and field mapping increases setup time
- –Heavier integration effort needed for highly custom document layouts
- –Operational visibility can require consistent event handling design
RevOps and sales operations teams
Auto-send templates with recipient roles
Fewer manual follow-ups
HR and benefits operations teams
Standardize onboarding agreement templates
Faster onboarding cycles
Show 2 more scenarios
Procurement operations teams
Coordinate vendor approvals at scale
More predictable procurement timelines
Automations track envelope status through API polling or webhook delivery for multi-recipient flow.
IT and security governance teams
Enforce access and retention controls
Controlled signatory activity
Admin governance uses RBAC and audit logs to support compliance reviews and access audits.
Best for: Fits when governed e-sign workflows need API automation without manual coordination.
Dropbox Sign
API e-signatureSigning workflows include templates, role assignment, and API-driven envelope management with audit trails.
API webhooks for envelope lifecycle events enable external workflow orchestration at scale.
Dropbox Sign maps each signature request to an envelope record with signer identity, role order, and field placement history, which makes the automation surface predictable. Integrations extend beyond sending by using storage-connected document selection and CRM-driven routing, so sign requests can originate from existing records. The API and webhooks expose lifecycle events like sent, viewed, signed, and completed, which supports reliable throughput for signature-driven operations.
A tradeoff is that complex branching workflows often require external orchestration rather than native conditional routing inside the sign request. Dropbox Sign fits teams that need controlled schema and event-driven automation tied to business systems, especially when signer routing and field templates must stay consistent.
- +Event webhooks expose envelope lifecycle for automation wiring
- +Templates and roles reduce signer-order and field-mapping drift
- +Integrations connect sign flows to Salesforce, Google, Microsoft, Slack
- –Conditional workflow logic usually needs external orchestration
- –Fine-grained field-level governance can require careful template discipline
Sales operations teams
Route proposals from Salesforce records
Faster deal close tracking
Legal operations teams
Enforce signer roles and templates
Consistent contract execution
Show 2 more scenarios
IT and governance teams
Restrict domains and manage access
Reduced access and audit risk
Apply admin controls and use audit log history to support internal governance reviews.
HR operations teams
Automate onboarding documents
Shorter onboarding document cycles
Create envelopes from standardized templates and react to signature completion events.
Best for: Fits when teams need event-driven signature automation with strong integration depth.
Kofax
document automationIntelligent capture and document workflow automation support classification, extraction, and routing with enterprise security and logs.
Document understanding capture that maps extracted fields into workflow schemas for automated routing.
Kofax paperwork software is built around intelligent capture, workflow automation, and document processing that can connect into existing enterprise systems. It supports configurable extraction and routing based on document content, with automation that can be driven by APIs and integration tooling.
Governance features center on admin configuration, permissioning, and activity visibility across capture and processing steps. Integration depth is strongest when teams need a defined document data model tied to workflow schemas and repeatable processing rules.
- +Configurable capture with repeatable extraction rules tied to workflow schemas
- +Automation surface supports API-driven routing and process orchestration
- +Admin configuration supports role-based access for processing operations
- +Extensibility through integrations with enterprise content and business systems
- –Complex configuration requires careful schema design for stable throughput
- –Automation outcomes depend on consistent document quality and templates
- –Governance visibility is strongest inside configured workflows, not ad hoc
- –Deep integration often increases provisioning and environment management effort
Best for: Fits when document processing needs tight API integration and governed workflow configuration.
UiPath
process automationAutomation for paperwork processes can orchestrate document ingestion, validation, and workflow steps with an API and queue-based execution.
UiPath Orchestrator RBAC with audit logging controls releases, credentials, and execution history across environments.
UiPath automates business processes by orchestrating activities into reusable workflows and deploying them to managed runtimes. Integration depth includes connectors for enterprise systems, plus APIs for orchestrator-driven control of jobs, queues, and assets.
The data model centers on activity parameters, typed documents, and persistence via platform stores, with schema choices that affect validation and data lineage. Admin governance relies on RBAC, environment configuration, and audit logging around releases, credential usage, and execution history.
- +Orchestrator API supports job control, robots status, and asset management.
- +RBAC and scoped environments separate duties across teams and automation tiers.
- +Typed inputs and document handling improve workflow validation and repeatability.
- +Audit logs capture execution history and credential access events.
- –Complex governance setup can slow release pipelines across environments.
- –Data schema changes often require workflow regression testing for dependent automations.
- –Extensibility via custom activities increases maintenance and versioning overhead.
- –Throughput tuning depends on queue, robot allocation, and workflow design choices.
Best for: Fits when enterprises need governed workflow automation with deep system integration and programmable orchestration.
Laserfiche
enterprise document workflowContent services for paper and digital documents provide automated indexing, workflow routing, retention controls, and audit trails.
Records management and audit-aware workflow over a metadata-indexed document data model.
Laserfiche fits organizations that need document capture, workflow automation, and governed storage with deep integration into existing enterprise systems. Its document data model supports metadata, indexing, and records-style organization that administrators can standardize across departments.
Automation options include configurable workflow design, event-driven capture behavior, and extensibility points for custom integrations. Governance is built around role-based access, configurable retention and records features, and audit visibility for key content and workflow actions.
- +Strong metadata and indexing model for consistent document retrieval
- +Workflow automation supports governed routing across departments
- +Extensibility points support custom integration patterns
- +RBAC and audit trails support traceable access and workflow actions
- –Integration effort can be high for nonstandard ERP and identity setups
- –Admin configuration requires careful schema and metadata governance
- –Automation complexity can slow iterative changes without test environments
- –Throughput tuning depends on storage and capture pipeline design
Best for: Fits when regulated teams need governed document workflows with integration and audit controls.
M-Files
metadata document managementInformation management with metadata-driven document organization supports workflow automation, access controls, and audit logging.
M-Files metadata-driven file management with lifecycle-driven workflows and REST API extensibility.
M-Files treats paperwork and content management as a governed data model with metadata, lifecycle, and configurable behaviors. Strong integration depth shows up through REST and event-based extensibility so systems can synchronize schema, documents, and workflow states.
Automation focuses on policy-driven rules, approvals, and indexing that tie back to the same metadata schema. Admin controls emphasize RBAC, audit visibility, and reproducible configuration across environments.
- +Metadata-first data model links documents, lifecycle states, and permissions
- +REST API supports CRUD operations across documents, metadata, and workflows
- +Event and workflow automation reduces manual routing and re-typing
- +RBAC and folder and vault security align with lifecycle governance
- +Audit logs capture configuration and access-relevant events
- –Schema changes require careful governance to avoid breaking automation rules
- –Automation debugging can be slow when multiple workflow rules interact
- –External integrations depend on consistent metadata mapping across systems
- –Advanced configurations can increase admin workload for small teams
Best for: Fits when regulated teams need schema-governed paperwork workflows with API-driven integrations.
OpenText
enterprise content workflowEnterprise document and case workflow tooling supports document repositories, automation rules, and governance for high-volume paperwork.
Enterprise records management with retention and disposition controls tied to governed document metadata.
OpenText is a paperwork and records-focused suite that emphasizes governed content processing, not just document storage. Core capabilities include enterprise records management, case and workflow processing, and structured content that maps to schemas for consistent retrieval.
Integration depth is driven through extensibility points and enterprise connectors that fit into existing ECM and identity stacks. Admin controls support RBAC, retention behavior, and auditability for regulated document handling.
- +Strong governance for retention, disposition, and document lifecycle controls
- +Schema and metadata model support consistent classification and retrieval
- +Workflow and case processing with configuration-oriented extensibility
- +RBAC and audit log alignment for regulated access and traceability
- –Automation and integration typically require platform administrators
- –Extensibility often depends on deeper ECM and workflow configuration
- –Custom integrations can face schema and metadata mapping overhead
- –High configuration breadth can slow early throughput tuning
Best for: Fits when enterprises need governed document workflows with RBAC, retention, and auditable processing.
Microsoft Power Automate
workflow automationWorkflow automation coordinates document processing steps, approval routing, and connectors with an automation surface for governance.
Custom connectors and connection references for schema-backed extensibility across environments.
Microsoft Power Automate runs workflow automation across Microsoft 365 services, Azure, and external SaaS endpoints using connectors and triggers. Its core capabilities include scheduled flows, event-driven workflows, approvals, and integration with Power Apps and Dataverse via a consistent data model.
The automation surface exposes REST APIs for management and execution, and it supports custom connectors for services that lack native integrations. Governance relies on environments, role-based access control, and audit logging tied to flow runs and connections.
- +Deep Microsoft 365 integration through native connectors and triggers
- +Custom connectors extend automation to non-native SaaS endpoints
- +REST API covers flow management, execution, and metadata operations
- +Approvals integrate with standard workflow actions and statuses
- –Data schema mapping across connectors can require manual transform steps
- –Throughput limits per action and connector can constrain high-volume runs
- –Environment separation adds complexity for multi-team provisioning
- –Debugging multi-step flows often relies on run history inspection
Best for: Fits when teams need governed automation across Microsoft and external systems with API-backed control.
Google Workspace
collaboration workflowDocument collaboration and structured workflows integrate with Drive, Apps Script, and admin controls for paperwork document handling.
Admin audit logs combined with Directory API enable governance automation tied to RBAC and identity events.
Google Workspace fits organizations that need identity-driven collaboration plus admin-managed automation across Gmail, Drive, Calendar, and Chat. Its data model centers on Workspace accounts, shared drives, calendars, and message metadata, with schema exposed through Admin and Workspace APIs.
Automation and extensibility are grounded in the Google Apps Script runtime, Google Workspace Add-ons, and documented APIs for Gmail, Drive, Calendar, and Directory. Admin governance uses RBAC via Admin roles, provisioning and suspension workflows, and audit logs tied to account and object changes.
- +Directory API supports automated user provisioning and deprovisioning workflows
- +Drive data model exposes shared drives for programmatic ACL and content management
- +Audit logs record admin and user actions across core services
- +Apps Script enables event-driven automation with access to Workspace services
- –Cross-service automation requires multiple APIs and careful OAuth scope handling
- –Some granular governance settings require configuration through admin console rather than API
- –Message-level controls and retention behaviors vary by service and policy type
- –Rate limits can constrain bulk operations against Drive and Gmail
Best for: Fits when teams need API-driven governance, collaboration storage, and automation across multiple Workspace apps.
How to Choose the Right Paperwork Software
This buyer's guide covers DocuSign, Adobe Acrobat Sign, Dropbox Sign, Kofax, UiPath, Laserfiche, M-Files, OpenText, Microsoft Power Automate, and Google Workspace for paperwork workflows that require automation and audit evidence.
The guide focuses on integration depth, the underlying data model and schema discipline, automation and API surface, and admin and governance controls that shape throughput and operational control.
Paperwork workflow software that turns documents, metadata, and approvals into controlled automation
Paperwork software coordinates document creation, signing, capture, indexing, routing, and record-handling using a defined data model plus automation rules. It reduces manual handoffs by binding events like signature status changes or extracted fields to actions in other systems.
For example, DocuSign and Adobe Acrobat Sign expose envelope and signing lifecycle automation through APIs and webhooks. Kofax and Laserfiche focus on document capture and records-style governance where extracted fields and metadata drive routing and audit-aware processing.
Evaluation criteria for integration, schema control, and governed automation
Paperwork tools succeed when the integration surface supports event-driven automation with a consistent data model from request through completion. Integration depth matters most when downstream systems need deterministic envelope, agreement, document, or metadata payloads.
Admin and governance controls matter for auditability and operational control. RBAC, audit logs, and retention or lifecycle controls reduce the risk of uncontrolled routing and hard-to-debug failures.
Lifecycle webhooks for event-driven routing
DocuSign, Adobe Acrobat Sign, and Dropbox Sign expose webhook events for envelope and signature lifecycle status updates. These event payloads enable near real-time orchestration without polling by routing status changes into queues, approvals, or case systems.
REST API control over envelope, recipients, and workflow state
DocuSign and Adobe Acrobat Sign provide API control for envelope creation, recipient roles, and status retrieval. This API surface supports automation that creates agreements, defines routing roles, and validates progress through controlled state transitions.
Metadata-first data model with lifecycle and policy rules
M-Files uses a metadata-driven file and lifecycle model where workflow automation ties directly back to metadata schema. Laserfiche uses a records-style metadata and indexing model to standardize retrieval and govern routing across departments.
Document understanding that maps extracted fields to workflow schemas
Kofax maps extracted fields into workflow schemas for automated routing. This tight link between capture output and schema-driven rules supports stable automation when document quality and template discipline are enforced.
Orchestrator governance for releases, credentials, and execution history
UiPath Orchestrator provides RBAC plus audit logging controls that cover releases, credential usage, and execution history across environments. This governance model supports dependable automation change management where schema changes require regression testing.
Retention, disposition, and audit-aware records controls
OpenText centers enterprise records management with retention and disposition controls tied to governed document metadata. Laserfiche also emphasizes records management with audit visibility aligned to routed content and workflow actions.
Decision framework for selecting paperwork software with the right control depth
Selection starts with the target automation loop. Tools like DocuSign, Adobe Acrobat Sign, and Dropbox Sign excel when the loop depends on signature lifecycle events and envelope state.
Selection then moves to governance and operational control. Kofax, Laserfiche, M-Files, and OpenText fit when extracted fields, metadata schemas, and retention policies must drive routing with audit-ready traceability.
Choose the automation anchor: signature events or document extraction events
If the core trigger is agreement status, select DocuSign, Adobe Acrobat Sign, or Dropbox Sign for webhook event notifications tied to envelope and signing status updates. If the core trigger is extracted fields from documents, select Kofax for schema-mapped routing or Laserfiche for metadata-indexed workflows tied to records controls.
Validate the integration payload model needed by downstream systems
For e-sign workflows, confirm that DocuSign or Adobe Acrobat Sign can represent recipient roles and field definitions through its envelope and agreement data model. For content and records automation, confirm that M-Files or OpenText can carry document lifecycle state and metadata through REST operations so workflows do not depend on external retyping.
Plan event-to-action automation with the tool's API and webhooks surface
For event-driven orchestration, map webhook events from DocuSign, Adobe Acrobat Sign, or Dropbox Sign to the target systems that must act on them. For end-to-end workflows, pair UiPath Orchestrator with job control and queue-based execution so webhook and API events become governed work items.
Use admin governance controls that match release and access risk
If release governance and credential access need audit trails, use UiPath Orchestrator RBAC and execution-history audit logs as the governance backbone. If the risk center is who can act on documents and agreements, use DocuSign or Adobe Acrobat Sign RBAC with audit logs for envelope actions.
Design schema discipline before scaling throughput
If automation depends on schemas, treat template discipline as a control surface. DocuSign and Adobe Acrobat Sign use schema-bound templates, while Kofax and M-Files require schema planning because schema changes can break routing rules and downstream mapping.
Select the environment model that fits the organization's provisioning style
For Microsoft-centric automation, choose Microsoft Power Automate when connectors and approvals must run across Microsoft 365 and Azure plus external SaaS endpoints. For identity-driven governance and collaboration storage, choose Google Workspace when Directory API provisioning and Drive shared drive ACL management must be automated alongside audit logs.
Paperwork workflow teams by governance and integration requirements
Different paperwork workflows need different control points. Some teams need auditable signature automation with envelope lifecycle events. Other teams need schema-governed capture, retention, and records handling.
Tool choice should follow where the automation trigger originates and where audit evidence must be generated.
Regulated teams automating signing with auditable lifecycle evidence
DocuSign fits teams that need API-controlled envelope governance paired with webhook event notifications for signature and envelope status updates. Adobe Acrobat Sign fits teams that need template-based agreement workflows plus event webhooks that drive near real-time automation without manual coordination.
Teams that orchestrate document processing using document understanding and governed routing rules
Kofax fits when extracted fields must map into workflow schemas for automated routing at stable throughput. Laserfiche fits when routed content also needs records-style organization, audit-aware workflow actions, and retention controls aligned to metadata governance.
Enterprises standardizing paperwork as a metadata and lifecycle governed data model
M-Files fits organizations that require metadata-driven organization where workflows, permissions, and lifecycle states use the same schema. OpenText fits organizations that require retention and disposition controls tied to governed document metadata and auditable processing.
Enterprises building automation pipelines that require orchestrator-level governance
UiPath fits when paperwork automation requires RBAC, release governance across environments, and audit logs covering credential usage and execution history. This model supports controlled scaling where changes require regression testing for dependent workflow rules.
Microsoft or Google-first organizations that need automation integrated with identity and collaboration storage
Microsoft Power Automate fits when approvals, triggers, and connectors across Microsoft 365 and Azure must coordinate document processing steps with REST API management and audit logging via flow runs. Google Workspace fits when Directory API provisioning and Drive shared drive ACL management must be governed through admin roles and audit logs.
Paperwork workflow pitfalls caused by weak schema control and event handling design
Common failures come from treating the paperwork tool as a UI workflow instead of a schema-driven automation system. Event handling design and governance configuration determine whether failures are traceable or hidden.
Several tools show recurring friction points where complex templates, schema changes, and environment separation can slow implementation or break automation chains.
Using templates without a plan for schema-bound branching and field mapping
DocuSign and Adobe Acrobat Sign rely on schema-bound templates, so document-level branching that falls outside the template model usually requires external orchestration logic. Kofax and M-Files also depend on schema discipline, so routing rules can fail if extracted field mapping and metadata schema changes are not controlled.
Treating webhooks as informational instead of as the source of orchestration truth
DocuSign, Adobe Acrobat Sign, and Dropbox Sign provide webhook event notifications that should drive downstream actions rather than triggering manual reconciliation. If event handling is not designed consistently, operational visibility becomes difficult because automation correctness depends on reliable event processing.
Building ad hoc governance outside the tool's audit model
UiPath Orchestrator should be the governance backbone when credential usage and execution history need audit logs tied to RBAC and scoped environments. OpenText, Laserfiche, and M-Files should be used for retention, disposition, and lifecycle audit evidence rather than exporting metadata into a separate system for governance.
Scaling throughput without provisioning and environment-management planning
UiPath governance across environments can slow release pipelines if governance and release stages are not planned early. Kofax configuration complexity also increases environment management effort, and Kofax throughput tuning depends on document quality and template stability.
Assuming cross-connector automation automatically preserves data schema semantics
Microsoft Power Automate can require manual transform steps because data schema mapping across connectors may not preserve semantics end-to-end. Google Workspace automation can require careful OAuth scope handling across multiple APIs, and Drive and Gmail rate limits can constrain bulk operations.
How We Selected and Ranked These Tools
We evaluated DocuSign, Adobe Acrobat Sign, Dropbox Sign, Kofax, UiPath, Laserfiche, M-Files, OpenText, Microsoft Power Automate, and Google Workspace using a criteria-based scoring approach grounded in integration depth, the completeness of automation and API surface, and how directly governance features support audit and control. Each tool received separate scores for features, ease of use, and value, and the overall rating treated features as the largest driver at forty percent while ease of use and value each accounted for thirty percent. This ranking reflects editorial research using the documented capabilities and integration behaviors described for each tool, not lab testing or private benchmark experiments.
DocuSign stands apart by combining webhook event notifications for envelope and signature lifecycle status updates with an eSignature data model mapped to automation targets and a REST API that supports envelope lifecycle control and recipient view creation. That combination lifted DocuSign primarily through the features score and, as a result, also improved the overall rating by making event-driven orchestration and audited envelope actions easier to implement at scale.
Frequently Asked Questions About Paperwork Software
How do the e-signature platforms handle audit evidence and lifecycle tracking?
Which tools provide the most API-driven extensibility for document and workflow data models?
What integration approach works best for teams already using Google Workspace or Microsoft 365?
How do admin controls differ across e-signature systems and document workflow systems?
Can these platforms support near real-time workflow automation with webhooks or event triggers?
What is the most common data migration challenge for paperwork and signature workflows?
Which platform is better when extracted fields must drive routed workflow schemas?
How do RBAC, audit logs, and environment controls show up in governed automation platforms?
What should be evaluated when a workflow needs a typed schema and validation across systems?
How do teams extend or customize processing beyond built-in workflows?
Conclusion
After evaluating 10 business process outsourcing, DocuSign stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
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