Quick Overview
- 1#1: Five9 - Enterprise cloud contact center platform with predictive dialing, real-time analytics, and comprehensive outbound call tracking.
- 2#2: Talkdesk - AI-powered contact center software enabling outbound campaigns with advanced call monitoring, analytics, and performance insights.
- 3#3: Genesys Cloud - Cloud-based CX platform offering predictive outbound dialing, workforce management, and detailed call tracking metrics.
- 4#4: RingCentral - Unified communications solution with outbound calling features, call recording, and analytics dashboards for sales teams.
- 5#5: Dialpad - AI-driven cloud phone system providing real-time transcription, sentiment analysis, and tracking for outbound calls.
- 6#6: Convoso - Predictive dialer specialized for high-volume outbound sales with TCPA compliance, analytics, and CRM integrations.
- 7#7: AI rcall - Cloud phone system for sales and support teams featuring call logging, CTI integrations, and outbound performance tracking.
- 8#8: Kixie - Power dialer with one-click calling, voicemail drops, and automatic call tracking synced to CRMs like Salesforce.
- 9#9: Outreach - Sales engagement platform automating outbound call sequences with conversation intelligence and activity tracking.
- 10#10: PhoneBurner - Power dialing software that accelerates outbound calls with local presence, recording, and lead tracking features.
We evaluated tools based on key factors including feature depth (such as predictive dialing, real-time analytics, and compliance), user experience, reliability, and integration capabilities, ensuring the list reflects the most impactful options for diverse business needs.
Comparison Table
Outbound call tracking software is essential for businesses to monitor, analyze, and improve customer interactions, making informed operational decisions. This comparison table, featuring tools like Five9, Talkdesk, Genesys Cloud, RingCentral, Dialpad, and more, equips readers to assess key features, strengths, and practical fit for their unique workflow and goals.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Five9 Enterprise cloud contact center platform with predictive dialing, real-time analytics, and comprehensive outbound call tracking. | enterprise | 9.4/10 | 9.7/10 | 8.5/10 | 8.8/10 |
| 2 | Talkdesk AI-powered contact center software enabling outbound campaigns with advanced call monitoring, analytics, and performance insights. | enterprise | 9.2/10 | 9.5/10 | 8.8/10 | 8.5/10 |
| 3 | Genesys Cloud Cloud-based CX platform offering predictive outbound dialing, workforce management, and detailed call tracking metrics. | enterprise | 8.7/10 | 9.4/10 | 8.1/10 | 8.0/10 |
| 4 | RingCentral Unified communications solution with outbound calling features, call recording, and analytics dashboards for sales teams. | enterprise | 8.4/10 | 9.1/10 | 8.0/10 | 7.7/10 |
| 5 | Dialpad AI-driven cloud phone system providing real-time transcription, sentiment analysis, and tracking for outbound calls. | specialized | 8.4/10 | 9.1/10 | 8.2/10 | 7.8/10 |
| 6 | Convoso Predictive dialer specialized for high-volume outbound sales with TCPA compliance, analytics, and CRM integrations. | specialized | 8.2/10 | 8.7/10 | 7.8/10 | 7.5/10 |
| 7 | AI rcall Cloud phone system for sales and support teams featuring call logging, CTI integrations, and outbound performance tracking. | specialized | 8.2/10 | 8.0/10 | 9.2/10 | 7.5/10 |
| 8 | Kixie Power dialer with one-click calling, voicemail drops, and automatic call tracking synced to CRMs like Salesforce. | specialized | 8.2/10 | 8.7/10 | 8.0/10 | 7.8/10 |
| 9 | Outreach Sales engagement platform automating outbound call sequences with conversation intelligence and activity tracking. | specialized | 8.2/10 | 8.9/10 | 7.4/10 | 7.6/10 |
| 10 | PhoneBurner Power dialing software that accelerates outbound calls with local presence, recording, and lead tracking features. | specialized | 8.1/10 | 8.5/10 | 8.7/10 | 7.5/10 |
Enterprise cloud contact center platform with predictive dialing, real-time analytics, and comprehensive outbound call tracking.
AI-powered contact center software enabling outbound campaigns with advanced call monitoring, analytics, and performance insights.
Cloud-based CX platform offering predictive outbound dialing, workforce management, and detailed call tracking metrics.
Unified communications solution with outbound calling features, call recording, and analytics dashboards for sales teams.
AI-driven cloud phone system providing real-time transcription, sentiment analysis, and tracking for outbound calls.
Predictive dialer specialized for high-volume outbound sales with TCPA compliance, analytics, and CRM integrations.
Cloud phone system for sales and support teams featuring call logging, CTI integrations, and outbound performance tracking.
Power dialer with one-click calling, voicemail drops, and automatic call tracking synced to CRMs like Salesforce.
Sales engagement platform automating outbound call sequences with conversation intelligence and activity tracking.
Power dialing software that accelerates outbound calls with local presence, recording, and lead tracking features.
Five9
enterpriseEnterprise cloud contact center platform with predictive dialing, real-time analytics, and comprehensive outbound call tracking.
AI-powered Predictive Dialer that dynamically adjusts pacing in real-time to boost connect rates by up to 300% while ensuring TCPA compliance
Five9 is a leading cloud-based contact center platform excelling in outbound call tracking and management for high-volume campaigns. It offers predictive, power, and preview dialing modes to optimize agent efficiency while providing real-time tracking of call outcomes, connect rates, and dispositions. The software delivers comprehensive analytics, reporting, and compliance tools to monitor performance, ROI, and regulatory adherence across outbound operations.
Pros
- Advanced predictive dialing with AI optimization for maximum connect rates
- Robust real-time analytics and customizable reporting for precise call tracking
- Seamless integrations with major CRMs like Salesforce and compliance recording
Cons
- High pricing suitable mainly for enterprises
- Steep learning curve for full feature utilization
- Limited flexibility for very small teams without dedicated IT support
Best For
Enterprise sales and telemarketing teams managing large-scale outbound campaigns that demand sophisticated tracking, analytics, and compliance.
Pricing
Custom quote-based pricing, typically starting at $149/user/month for core features, scaling with volume, users, and advanced capabilities like AI dialing.
Talkdesk
enterpriseAI-powered contact center software enabling outbound campaigns with advanced call monitoring, analytics, and performance insights.
AI-powered Predictive Dialer that dynamically adjusts to agent availability and compliance rules to maximize connect rates while minimizing abandoned calls
Talkdesk is a comprehensive cloud-based contact center platform specializing in outbound call tracking through advanced dialing modes like predictive, power, and preview dialing. It provides detailed call analytics, real-time monitoring, agent performance tracking, and compliance tools such as call recording and dispositioning. With seamless CRM integrations and AI-driven insights, it helps sales and support teams optimize outbound campaigns for higher efficiency and conversion rates.
Pros
- Advanced predictive and power dialing for high-volume outbound campaigns
- Robust real-time analytics and AI insights for call tracking and optimization
- Seamless integrations with major CRMs like Salesforce and HubSpot
Cons
- Pricing can be steep for small teams or startups
- Advanced features have a learning curve requiring training
- Customization often needs professional services
Best For
Mid-to-large sales and outbound contact center teams handling high-volume calling with a need for enterprise-grade analytics and compliance.
Pricing
Custom quote-based pricing starting at around $75/user/month for basic plans, scaling up to $150+/user/month for advanced features like AI and predictive dialing.
Genesys Cloud
enterpriseCloud-based CX platform offering predictive outbound dialing, workforce management, and detailed call tracking metrics.
AI-orchestrated predictive dialing that dynamically adjusts in real-time based on agent availability, compliance, and engagement scoring
Genesys Cloud is a comprehensive cloud contact center platform with robust outbound call capabilities, including predictive, preview, and progressive dialing for efficient campaign management. It offers real-time tracking, detailed analytics on call outcomes, agent performance, and compliance features like DNC scrubbing and TCPA adherence. The platform integrates AI-driven insights for optimizing outbound strategies and provides call recording, coaching, and reporting dashboards tailored for high-volume operations.
Pros
- Advanced dialing modes with predictive intelligence for maximizing connect rates
- Comprehensive real-time analytics and customizable reporting for call tracking
- Strong compliance tools and AI-powered agent assist features
Cons
- Steep learning curve and complex configuration for smaller teams
- Enterprise-level pricing may not suit SMBs focused solely on outbound tracking
- Overkill for basic needs without leveraging full contact center suite
Best For
Large enterprises and contact centers managing high-volume outbound campaigns that require integrated analytics, compliance, and scalability.
Pricing
Quote-based enterprise pricing, typically starting at $75-$150 per user per month depending on the plan (e.g., Engage, Elevate) and features.
RingCentral
enterpriseUnified communications solution with outbound calling features, call recording, and analytics dashboards for sales teams.
Customizable real-time dashboards with AI-driven conversation intelligence for outbound call performance
RingCentral is a cloud-based unified communications platform offering VoIP telephony, messaging, and video, with strong outbound call tracking via its analytics and reporting tools. It tracks key metrics like call volume, duration, connect rates, agent performance, and outcomes through real-time dashboards and historical reports. Businesses can leverage call recording, AI insights, and CRM integrations for comprehensive outbound campaign monitoring.
Pros
- Robust real-time and historical analytics for outbound calls
- Seamless integrations with CRMs like Salesforce for tracking
- Call recording and AI-powered insights for performance optimization
Cons
- Higher pricing may not suit small teams focused solely on tracking
- Steeper learning curve for advanced reporting features
- Overkill for businesses not needing full UCaaS capabilities
Best For
Mid-sized sales and support teams requiring integrated telephony with detailed outbound call tracking and CRM sync.
Pricing
Starts at $20/user/month (Core plan) up to $45/user/month (Ultra plan), billed annually; add-ons for advanced analytics.
Dialpad
specializedAI-driven cloud phone system providing real-time transcription, sentiment analysis, and tracking for outbound calls.
Live AI Coach providing real-time feedback during outbound calls
Dialpad is a cloud-based unified communications platform with robust outbound calling capabilities, including a power dialer, call recording, and AI-driven analytics for tracking outbound campaigns. It offers real-time call monitoring, transcription, sentiment analysis, and detailed reporting to measure call outcomes, durations, and agent performance. Ideal for sales teams, it integrates seamlessly with CRMs like Salesforce and HubSpot to log calls and track pipeline progression.
Pros
- AI-powered real-time coaching and sentiment analysis for outbound calls
- Seamless CRM integrations for automatic call logging and tracking
- Power dialer and predictive dialing to boost outbound efficiency
Cons
- Higher pricing tiers required for advanced AI and analytics features
- Occasional glitches in mobile app for on-the-go call tracking
- Limited customization in reporting dashboards compared to dedicated trackers
Best For
Mid-sized sales teams needing AI-enhanced insights for outbound call tracking and coaching.
Pricing
Starts at $15/user/month (Standard, billed annually) up to $25/user/month (Pro); Enterprise custom pricing.
Convoso
specializedPredictive dialer specialized for high-volume outbound sales with TCPA compliance, analytics, and CRM integrations.
Patented SteadyMike predictive dialer that dynamically adjusts in real-time to achieve up to 80% connect rates while ensuring regulatory compliance.
Convoso is a cloud-based contact center platform designed primarily for high-volume outbound calling, featuring predictive dialing, real-time monitoring, and detailed call analytics to track campaign performance and agent efficiency. It excels in compliance tools like TCPA auto-dialer regulation and DNC scrubbing, making it suitable for sales, collections, and telemarketing operations. The software integrates AI-driven features for conversation intelligence and lead scoring to optimize outbound strategies.
Pros
- Highly accurate predictive dialer with patented SteadyMike technology for maximum connect rates
- Robust compliance suite including real-time TCPA monitoring and DNC management
- Comprehensive outbound call tracking with detailed analytics, recordings, and agent performance metrics
Cons
- Pricing is custom and can be expensive for smaller teams
- Interface has a moderate learning curve for advanced customization
- Limited integrations compared to more general-purpose CRMs
Best For
High-volume outbound sales and collections teams needing compliance-focused call tracking and dialing efficiency.
Pricing
Custom quote-based pricing; typically starts at $100+ per agent/month with pay-per-performance options around $0.04-$0.06 per minute.
AI rcall
specializedCloud phone system for sales and support teams featuring call logging, CTI integrations, and outbound performance tracking.
Native, bi-directional CRM integrations that auto-populate call logs, notes, and outcomes without manual entry
AI rcall is a cloud-based VoIP phone system designed for sales, support, and customer success teams, offering robust outbound calling capabilities with built-in tracking and analytics. It enables users to log calls automatically, record interactions, and monitor key metrics like connect rates, call duration, and agent performance through customizable dashboards. With seamless CRM integrations, it streamlines outbound workflows by syncing call data directly into tools like Salesforce or HubSpot.
Pros
- Seamless integrations with 100+ CRMs and sales tools for automatic call logging and tracking
- Intuitive interface with quick setup and mobile app support
- Comprehensive real-time analytics and reporting for outbound call performance
Cons
- Higher pricing may not suit very small teams or high-volume dialers
- Lacks advanced features like predictive dialing found in specialized tools
- Custom reporting requires higher-tier plans
Best For
SMB sales and support teams seeking an easy-to-use VoIP solution with strong CRM sync for outbound call tracking.
Pricing
Starts at $30/user/month (Essentials, billed annually), $50/user/month (Professional), with Enterprise custom pricing.
Kixie
specializedPower dialer with one-click calling, voicemail drops, and automatic call tracking synced to CRMs like Salesforce.
Local Connect™ technology that dynamically matches caller ID to prospects' area codes for up to 40% higher connect rates
Kixie is a cloud-based sales dialer platform specializing in outbound calling, offering power dialing, local presence, and seamless CRM integrations for efficient call tracking and management. It captures detailed call data including recordings, durations, dispositions, and outcomes, syncing automatically with tools like Salesforce and HubSpot. The software enhances outbound sales productivity with features like click-to-call, SMS automation, and real-time analytics to optimize campaigns.
Pros
- Seamless CRM integrations for automatic call logging and tracking
- Powerful dialing modes including power and predictive dialing for high-volume outbound
- Comprehensive call analytics and recording with local presence for better connect rates
Cons
- Higher pricing tiers required for advanced features
- Occasional integration sync delays reported by users
- Limited customization in reporting dashboards
Best For
Sales teams conducting high-volume outbound calls that require tight CRM integration and detailed call tracking.
Pricing
Starts at $35/user/month (Professional), $65/user/month (Premier), and custom Enterprise pricing.
Outreach
specializedSales engagement platform automating outbound call sequences with conversation intelligence and activity tracking.
AI-powered Conversation Intelligence for real-time call coaching and performance insights
Outreach is a comprehensive sales engagement platform that supports outbound call tracking through its power dialer, call recording, and advanced analytics features. It enables sales teams to log calls, track outcomes, and gain insights via AI-driven conversation intelligence, including sentiment analysis and coaching tools. While powerful for multi-channel sequences incorporating calls, it functions more as an all-in-one sales tool rather than a pure call tracking specialist.
Pros
- Robust call analytics with AI transcription and sentiment analysis
- Seamless integration with CRMs like Salesforce for call logging
- Power dialer and sequence automation to boost outbound efficiency
Cons
- Steep learning curve due to extensive features
- High pricing makes it less accessible for small teams
- Overly complex for users needing only basic call tracking
Best For
Enterprise sales teams requiring integrated outbound calling with full sales engagement workflows.
Pricing
Custom quote-based pricing, typically $100-$150 per user per month with annual contracts.
PhoneBurner
specializedPower dialing software that accelerates outbound calls with local presence, recording, and lead tracking features.
Ultra-fast power dialer that automatically dials the next number milliseconds after a call ends, maximizing talk time.
PhoneBurner is a high-performance outbound sales dialer that enables sales reps to make significantly more calls per day through power dialing, local presence, and automated voicemail drops. It provides comprehensive call tracking with metrics on connect rates, talk time, and performance analytics to optimize outbound campaigns. Integrated with CRMs like Salesforce and HubSpot, it streamlines workflows for sales teams focused on volume calling.
Pros
- Lightning-fast power dialing for up to 80 calls per hour
- Detailed outbound call analytics and real-time reporting
- Strong CRM integrations and call recording capabilities
Cons
- Expensive pricing starting at $149 per user per month
- No free trial, only demos available
- Limited advanced customization for complex workflows
Best For
High-volume outbound sales teams seeking to boost dials, connects, and track individual rep performance efficiently.
Pricing
Starts at $149/user/month (Standard, billed annually); Pro plan at $179/user/month with advanced features.
Conclusion
The reviewed outbound call tracking software presents a range of solutions, from enterprise cloud platforms to AI-driven tools. Five9 leads as the top choice, excelling in predictive dialing and real-time analytics, while Talkdesk and Genesys Cloud stand out as strong alternatives, offering AI capabilities and comprehensive CX features to suit diverse needs. Each tool addresses specific workflows, ensuring the right fit for various outbound goals.
Ready to elevate your outbound calls? Begin with Five9 to unlock its enterprise-grade tracking and performance insights, or explore Talkdesk or Genesys Cloud based on your unique requirements.
Tools Reviewed
All tools were independently evaluated for this comparison