Quick Overview
- 1#1: ConnectWise Manage - Comprehensive PSA platform for MSPs that handles ticketing, billing, project management, and client CRM.
- 2#2: Kaseya VSA - Powerful RMM solution providing endpoint management, automation, patching, and cybersecurity for MSPs.
- 3#3: Datto Autotask PSA - Cloud-based PSA tool for MSPs focused on service desk, contracts, time tracking, and reporting.
- 4#4: SolarWinds N-central - RMM platform offering remote monitoring, alerting, patching, and automation for MSP-managed networks.
- 5#5: N-able N-central - Scalable RMM and security platform for MSPs with proactive monitoring, backups, and threat detection.
- 6#6: NinjaOne - Modern RMM tool delivering automated patching, remote access, backups, and endpoint management.
- 7#7: Atera - All-in-one RMM and PSA platform with AI-driven ticketing, scripting, and unlimited user support for MSPs.
- 8#8: Syncro - Affordable unified MSP platform combining RMM, PSA, billing, and scripting in one dashboard.
- 9#9: Pulseway - Real-time RMM solution with mobile app monitoring, automation, and patch management for MSPs.
- 10#10: SuperOps.ai - AI-powered RMM and PSA for MSPs featuring intelligent alerting, ticketing, and asset management.
Tools were ranked based on a blend of feature depth (from ticketing and automation to security), usability (intuitive interfaces and minimal learning curves), reliability, and value (pricing against functionality), ensuring they address the full spectrum of MSP operational demands.
Comparison Table
This comparison table examines leading MSP software tools like ConnectWise Manage, Kaseya VSA, Datto Autotask PSA, SolarWinds N-central, and N-able N-central, outlining key features, functionalities, and suitability to guide readers toward the right solution for their operations.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | ConnectWise Manage Comprehensive PSA platform for MSPs that handles ticketing, billing, project management, and client CRM. | enterprise | 9.4/10 | 9.8/10 | 7.6/10 | 8.7/10 |
| 2 | Kaseya VSA Powerful RMM solution providing endpoint management, automation, patching, and cybersecurity for MSPs. | enterprise | 9.1/10 | 9.5/10 | 8.0/10 | 8.5/10 |
| 3 | Datto Autotask PSA Cloud-based PSA tool for MSPs focused on service desk, contracts, time tracking, and reporting. | enterprise | 8.7/10 | 9.3/10 | 7.9/10 | 8.4/10 |
| 4 | SolarWinds N-central RMM platform offering remote monitoring, alerting, patching, and automation for MSP-managed networks. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 8.1/10 |
| 5 | N-able N-central Scalable RMM and security platform for MSPs with proactive monitoring, backups, and threat detection. | enterprise | 8.6/10 | 9.2/10 | 7.8/10 | 8.1/10 |
| 6 | NinjaOne Modern RMM tool delivering automated patching, remote access, backups, and endpoint management. | enterprise | 8.7/10 | 8.9/10 | 9.3/10 | 8.1/10 |
| 7 | Atera All-in-one RMM and PSA platform with AI-driven ticketing, scripting, and unlimited user support for MSPs. | enterprise | 8.7/10 | 8.8/10 | 8.9/10 | 9.2/10 |
| 8 | Syncro Affordable unified MSP platform combining RMM, PSA, billing, and scripting in one dashboard. | enterprise | 8.4/10 | 8.2/10 | 9.1/10 | 9.3/10 |
| 9 | Pulseway Real-time RMM solution with mobile app monitoring, automation, and patch management for MSPs. | enterprise | 8.7/10 | 9.0/10 | 8.5/10 | 9.2/10 |
| 10 | SuperOps.ai AI-powered RMM and PSA for MSPs featuring intelligent alerting, ticketing, and asset management. | enterprise | 8.7/10 | 8.9/10 | 9.1/10 | 8.5/10 |
Comprehensive PSA platform for MSPs that handles ticketing, billing, project management, and client CRM.
Powerful RMM solution providing endpoint management, automation, patching, and cybersecurity for MSPs.
Cloud-based PSA tool for MSPs focused on service desk, contracts, time tracking, and reporting.
RMM platform offering remote monitoring, alerting, patching, and automation for MSP-managed networks.
Scalable RMM and security platform for MSPs with proactive monitoring, backups, and threat detection.
Modern RMM tool delivering automated patching, remote access, backups, and endpoint management.
All-in-one RMM and PSA platform with AI-driven ticketing, scripting, and unlimited user support for MSPs.
Affordable unified MSP platform combining RMM, PSA, billing, and scripting in one dashboard.
Real-time RMM solution with mobile app monitoring, automation, and patch management for MSPs.
AI-powered RMM and PSA for MSPs featuring intelligent alerting, ticketing, and asset management.
ConnectWise Manage
enterpriseComprehensive PSA platform for MSPs that handles ticketing, billing, project management, and client CRM.
Irresistible Service Boards for dynamic, customizable ticketing queues that adapt to team workflows and SLAs
ConnectWise Manage is a comprehensive professional services automation (PSA) platform tailored for managed service providers (MSPs), offering end-to-end management of IT service delivery. It integrates ticketing, CRM, project management, billing, procurement, and reporting into a unified system to streamline operations and improve profitability. With deep customization options and automation capabilities, it enables MSPs to scale efficiently while maintaining service quality.
Pros
- All-in-one PSA with robust ticketing, billing, and CRM functionality
- Extensive integrations with RMM tools, QuickBooks, and the ConnectWise ecosystem
- Powerful automation, reporting, and customization for complex MSP workflows
Cons
- Steep learning curve and complex interface for new users
- High cost, especially for smaller MSPs with add-on modules
- Customization requires significant setup time and expertise
Best For
Mid-sized to large MSPs seeking a scalable, feature-complete PSA platform to manage growth and operations.
Pricing
Quote-based pricing starts at around $50-100 per user/month, varying by modules, user count, and contract length; requires sales contact.
Kaseya VSA
enterprisePowerful RMM solution providing endpoint management, automation, patching, and cybersecurity for MSPs.
Advanced Procedure Engine for custom scripting and multi-step automation workflows
Kaseya VSA is a robust Remote Monitoring and Management (RMM) platform tailored for Managed Service Providers (MSPs) to remotely monitor, patch, and manage client endpoints across networks. It integrates antivirus, ticketing, automation scripting, remote desktop access, and backup solutions into a unified dashboard for efficient IT operations. With scalability for growing MSPs, it supports compliance reporting and endpoint security hardening.
Pros
- Comprehensive RMM tools including patch management, AV, and scripting automation
- Scalable for large deployments with strong multi-tenant support
- Integrated Datto RMM and backup capabilities for end-to-end management
Cons
- Dated user interface with a steep learning curve
- Higher pricing tiers that may not suit small MSPs
- Occasional agent performance issues on high-volume endpoints
Best For
Mid-to-large MSPs handling diverse client environments that need advanced automation and integrated security.
Pricing
Per-endpoint pricing starts at ~$2.50/month with tiered bundles; technician-based options available, often requiring annual contracts.
Datto Autotask PSA
enterpriseCloud-based PSA tool for MSPs focused on service desk, contracts, time tracking, and reporting.
Advanced contract lifecycle management with automated renewals, usage tracking, and profitability analysis
Datto Autotask PSA is a comprehensive cloud-based Professional Services Automation (PSA) platform tailored for Managed Service Providers (MSPs), integrating ticketing, CRM, project management, billing, time tracking, and reporting into a single solution. It enables MSPs to streamline operations, manage client contracts, automate workflows, and gain actionable insights through customizable dashboards and analytics. Acquired by Datto, it offers seamless integration with Datto's RMM and backup solutions, making it a robust choice for growing MSPs.
Pros
- Extensive feature set including advanced contract management and automation
- Strong integrations with RMM tools like Datto RMM and popular MSP ecosystems
- Powerful reporting and analytics for business intelligence
Cons
- Dated user interface with a steep learning curve for new users
- Complex customization requires technical expertise
- Pricing can escalate with add-ons and contract volume
Best For
Mid-sized MSPs seeking a scalable, all-in-one PSA with deep integrations for operational efficiency.
Pricing
Custom quoted pricing starting at around $100/user/month for standard editions, with additional fees based on user count and managed contracts (typically tiered: Professional, Enterprise).
SolarWinds N-central
enterpriseRMM platform offering remote monitoring, alerting, patching, and automation for MSP-managed networks.
Advanced automation engine with drag-and-drop workflows and custom scripting for hands-off IT management
SolarWinds N-central is a robust Remote Monitoring and Management (RMM) platform tailored for Managed Service Providers (MSPs), enabling centralized monitoring, automation, and management of client IT environments. It provides features like real-time alerting, automated patching, scripting, antivirus integration, and multi-tenant dashboards for efficient multi-client oversight. The platform excels in scalability for growing MSPs with advanced reporting and compliance tools.
Pros
- Comprehensive automation and scripting engine for custom workflows
- Strong multi-tenant support with detailed per-client reporting
- Integrated patch management and proactive monitoring capabilities
Cons
- Steep learning curve for new users due to complex interface
- Pricing can escalate quickly with add-ons and scale
- Occasional performance issues with very large deployments
Best For
Mid-sized to large MSPs handling diverse, multi-site client environments that require advanced automation and scalability.
Pricing
Quote-based pricing starting at approximately $1.49 per device/month, plus technician licenses and optional add-ons like AV or backup.
N-able N-central
enterpriseScalable RMM and security platform for MSPs with proactive monitoring, backups, and threat detection.
Automation Policy Engine for creating sophisticated, device-specific workflows without extensive coding
N-able N-central is a comprehensive remote monitoring and management (RMM) platform tailored for MSPs, enabling centralized monitoring, patching, automation, and remote access across Windows, Mac, and Linux devices. It supports multi-tenant environments with advanced scripting via PowerShell and custom probes for custom metrics. The platform integrates with PSA tools and offers robust alerting, ticketing, and reporting to streamline IT operations for growing MSPs.
Pros
- Advanced automation and scripting capabilities for custom workflows
- Excellent patch management with automated deployment and compliance reporting
- Scalable multi-tenant architecture with strong device monitoring and alerting
Cons
- Steep learning curve for initial setup and advanced features
- User interface feels dated compared to newer competitors
- Pricing can become expensive at scale without volume discounts
Best For
Mid-sized MSPs with technical teams needing powerful automation and customization in multi-client environments.
Pricing
Per-device pricing starting at ~$1.25/device/month for 100+ devices, plus add-ons; custom quotes required.
NinjaOne
enterpriseModern RMM tool delivering automated patching, remote access, backups, and endpoint management.
Ultra-fast agent deployment and remote access with sub-second scripting execution
NinjaOne is a robust remote monitoring and management (RMM) platform tailored for MSPs, enabling centralized endpoint management across Windows, macOS, and Linux devices. It excels in automated patch management, remote access, scripting, and alerting, streamlining IT operations for service providers. The solution also includes endpoint backup, antivirus integration, and reporting tools to enhance security and efficiency.
Pros
- Intuitive modern interface with quick onboarding
- Highly reliable patch management across OS and third-party apps
- Powerful automation via scripting and policy enforcement
Cons
- Per-device pricing scales expensively for large deployments
- No native ticketing or PSA; relies on integrations
- Limited advanced reporting customization
Best For
Mid-sized MSPs needing a fast, user-friendly RMM with strong patching and automation for endpoint management.
Pricing
Per-device/month starting at $3 (Professional tier, 100+ devices), up to $6 (Enterprise); annual billing required with volume discounts.
Atera
enterpriseAll-in-one RMM and PSA platform with AI-driven ticketing, scripting, and unlimited user support for MSPs.
Pay-per-technician model with unlimited endpoints, eliminating per-device costs
Atera is an all-in-one remote monitoring and management (RMM) platform tailored for managed service providers (MSPs), integrating RMM, professional services automation (PSA), remote access, patch management, and scripting tools. It supports unlimited endpoints per technician, enabling scalable monitoring without per-device fees, and leverages AI-driven automation like Clyde for ticket summarization and scripting assistance. The platform streamlines IT operations with features like proactive alerting, mobile access, and customizable dashboards for efficient MSP workflows.
Pros
- Unlimited endpoints per technician for scalable growth
- Integrated RMM and PSA in a single platform reduces tool sprawl
- AI-powered automation and scripting enhance efficiency
Cons
- Reporting and analytics lack advanced customization
- PSA features are solid but not as deep as dedicated tools
- Occasional glitches in remote access during high loads
Best For
Small to mid-sized MSPs seeking a cost-effective, all-in-one solution with unlimited device support and strong automation.
Pricing
Per-technician pricing starts at $129/month (Pro plan) up to $209/month (Enterprise), billed annually with unlimited endpoints.
Syncro
enterpriseAffordable unified MSP platform combining RMM, PSA, billing, and scripting in one dashboard.
Seamless integration of RMM, PSA, and built-in remote access in one low-cost subscription
Syncro is an all-in-one RMM and PSA platform designed for managed service providers, integrating remote monitoring, ticketing, patching, billing, and CRM into a single dashboard. It enables MSPs to monitor unlimited endpoints, automate tasks via scripting, and handle client invoicing without needing multiple tools. With a focus on affordability and simplicity, Syncro streamlines operations for growing IT service businesses.
Pros
- Affordable all-in-one pricing with unlimited devices per technician
- Intuitive interface and quick setup for RMM and PSA
- Strong automation tools like scripting and patching
Cons
- Reporting capabilities are basic compared to enterprise tools
- Limited advanced customization for large-scale deployments
- Customer support response times can vary
Best For
Small to mid-sized MSPs seeking a cost-effective, unified platform without complex integrations.
Pricing
Starts at $129 per technician/month (billed annually) for the Pro plan with unlimited endpoints; free trial available.
Pulseway
enterpriseReal-time RMM solution with mobile app monitoring, automation, and patch management for MSPs.
Instant push notifications through the award-winning mobile app for immediate issue resolution anywhere
Pulseway is a robust RMM (Remote Monitoring and Management) platform designed for MSPs, offering real-time monitoring, remote access, automated patching, and scripting across Windows, macOS, Linux, and mobile devices. It excels in providing instant push notifications via its highly rated mobile app, enabling technicians to respond to issues on the go. The tool supports asset management, custom dashboards, and automation to streamline IT operations for multiple clients.
Pros
- Lightning-fast real-time alerts and mobile app for proactive management
- Strong cross-platform support and automation scripting
- Affordable per-device pricing with volume discounts
Cons
- Reporting and analytics features are somewhat basic compared to competitors
- UI can feel cluttered for new users
- Advanced integrations and features locked behind higher tiers
Best For
MSPs prioritizing mobile accessibility and rapid incident response for mid-sized client bases.
Pricing
Starts at $1.30 per endpoint/month (Team plan, billed annually) with discounts for volume; Enterprise tier at $2.45/endpoint/month including advanced features.
SuperOps.ai
enterpriseAI-powered RMM and PSA for MSPs featuring intelligent alerting, ticketing, and asset management.
AI Copilot for intelligent automation, issue prediction, and natural language query handling across RMM and PSA workflows
SuperOps.ai is an all-in-one RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) platform tailored for Managed Service Providers (MSPs). It combines remote monitoring, patch management, automated ticketing, billing, and AI-driven insights into a unified dashboard to streamline IT operations. The tool emphasizes automation, predictive maintenance, and scalability for handling client endpoints efficiently.
Pros
- Unified RMM and PSA reduces tool sprawl
- AI-powered automation and predictive alerts save time
- Intuitive modern interface with quick onboarding
Cons
- Limited third-party integrations compared to established competitors
- Some advanced customization options are still maturing
- Reporting features could be more robust for enterprise-scale MSPs
Best For
Small to mid-sized MSPs seeking an affordable, user-friendly all-in-one platform to consolidate operations and leverage AI without legacy complexity.
Pricing
Starts at $89 per technician/month (Pro plan) with unlimited endpoints; includes RMM, PSA, and core features.
Conclusion
While the top 10 MSP tools each offer distinct strengths, the cream rises to the top. ConnectWise Manage leads as the standout choice—boasting a comprehensive PSA platform that unifies ticketing, billing, project management, and client CRM. Kaseya VSA follows closely, excelling as a powerful RMM solution with robust automation and cybersecurity features, while Datto Autotask PSA proves a strong cloud-based alternative, focusing on service desk, contracts, and detailed reporting. For MSPs, selecting between them hinges on specific priorities, but all top options deliver significant value.
Ready to elevate your operations? Start with ConnectWise Manage—its all-in-one approach and proven track record make it a top pick for MSPs aiming to streamline workflows and scale effectively. Don’t hesitate to explore its features and see how it can transform your business.
Tools Reviewed
All tools were independently evaluated for this comparison